Stephen WillisAddress: Charleville, Co. CorkTelephone: 087 9320089Email: s.willis@outlook.ieD.O.B: 18/02/1995

Profile

As a highly motivated and results-oriented individual I have a proven track record of providing exemplary levels of customer service to a broad range of customers in the retail sector. This has been acknowledged by being awarded staff member of the month on several occasions.

I obtained a Level 5 QQI Certificate in Retail Management in 2014/15. Some modules that I studied in Cork College of Commerce include Retail Selling, Customer Service, Communications, Retail Display, Retail Administration, Spreadsheet Methods, Digital Marketing and Work Experience.

I am dedicated, sociable and trustworthy. I have excellent communication skills and I work well as part of a team.

Employment Record

Full-time Deli AssistantMarch 2016 – Present Lee’s Centra, Charleville, County Cork

Food Preparation and Handling, Traceability and Cooking I completed a Food Safety day course in May 2016 funded by Centra.

Part-time Sales AssistantSeptember 2015 – March 2016 Eurogiant, Charleville, County Cork

Cashier, Product Merchandising and Facing

Part-time Assistant September 2011 – March 2016 SuperValu, Charleville, County Cork

Experience in all departments such as bakery, butchery, checkouts, shop floor, stock maintenance and in-store tastings and promotions.

I completed an iCare Customer Service day course in-store in 2015 funded by SuperValu.

Part-time Sales Assistant June 2014 - August 2014 Charisma Fashions, Charleville, County Cork

Checkout operator, stock control and steaming.

Education

QQI Certificate Level 5 in Retail Practice2014 - 2015 Cork College of Commerce

Leaving Certificate 2007 - 2013 CBS Secondary, Charleville, Co. Cork Irish, English, Maths, French, Business, Geography, Biology

Skills

Customer Service, Spreadsheets, Cash Handling, Retail Display, Presentation Skills.

Awards

Excellence in Business AwardJune 2013 CBS Secondary, Charleville, Co. Cork

Certifications

iCare Customer Service Food Safety Training

Additional Information

I completed two weeks work experience in a Supervisory Role with SuperValu as part of the Retail Management Course in 2014/2015.

I was a class representative for my Retail Management class in Cork College of Commerce for the year 2014/2015.

I am proficient in the use of Office 2013: Word for Windows, Excel, Access and Internet, etc. I received a Christian Brothers Secondary School ‘Excellence in Business Award in 2013. I visited the European Parliament as a School Behaviour and Attendance Award in 2012.

Referees

References available on request.