Stéphane Dubois révision Juillet 2015_Eng
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Transcript of Stéphane Dubois révision Juillet 2015_Eng
Stephane DuboisPMO and Program Manager, PMPemail: [email protected] Tel: 450-218-77571490 Blueberry Forest, Saint-Lazare, J7T 2K1
PMO and Program manager with 20 of experience in IT, having worked in the aeronautical, manufacturing, governmental fields. PMP certified and possessing 2 university level programming certificates.Focuses on delivering innovative solutions aligned with customer business needs with a strong emphasis on lowering TCO and improving quality and customer satisfaction. Strong ability to manage risk associated with critical system migrations. Accustomed to managing programs and distinct projects in parallel as well as running teams comprised of several dozen members. Used to working with upper IT management and under tight budget and delivery constraints. Adept at managing change. Excellent knowledge of ITIL processes. Acting as a mentor to project managers. Twice winner of HP’s ‘Sky is the Limit’ award. PMP #1628331
Expertise Years of experience
PMO management 5
Program management 7
Project management / coordination 11
Writing project statements of work and contract amendments 11
Risk management 11
PMI, HP EDGE IMS (ISO 9001) et HP Global Method project methodologies 11
PRINCE 2 project methodology 16
ITIL V2 et V3 11
Staff management 13
Project mentoring 5
Data center equipment pre-sales 8
Technical writing, executive summaries and document translation 18
Microsoft, Project, Project Server, Visio, Word, PowerPoint, Excel, Access and SharePoint
18
French, writing and speaking – English, writing and speaking 20 +
Experience
2010- Present day, Hewlett-Packard, Program and PMO Manager
Oversee the activities of the project management team and project management office. Interact with multiple clients on all aspects of program management (project interrelations, budgets, capacity, project recovery and so on…). Nurture business relationships with customers. Negotiate nonstandard project agreements. Chair program review meetings with customers and internal HP management. Maintain program roadmap and provide revenue forecast. Take part in cost improvement efforts. Participate as SME in bid process. Draft change requests to the main outsourcing agreement. Provide input on continual service improvement within HP. Act as a mentor to project managers.
2006-2010, Hewlett-Packard, Project Manager
Manage infrastructure refreshes, equipment additions and software deployments. Manage migrations to new technologies and decommissioning of obsolete infrastructure. Plan, execute and control all aspects of the project lifecycle. Perform risk assessment and management and manage communications. Manage stakeholder expectations. Hire and develop local and virtual project teams. Assist with pre-sales of technical solutions.
2004-2005, Hewlett-Packard, Project Technical lead / Project Coordinator
Provide senior technical expertise on multiple projects. Coordinate the work of consulting teams working on OS, application and server infrastructure migrations. Assist project managers during specific phases of project execution. Oversee the build and operation of computer labs. Supervise the development of PC environments for deployment to different business units.
2002-2003, ITCAN, Workstation Analyst
Provide senior technical support for PC images and corporate applications. Work on miscellaneous technical projects. Define application compatibility testing protocols. Develop internal tools for the IT department using VB/Access/C++. Frequent travel to the US and Canada to perform maintenance visits to all remote business sites. Create and maintain operational support documentation.
1999-2001, ITCAN, Workstation Technician
Create and maintain corporate PC images as well as customized deployment scripts and routines. Develop internal tools for the IT department using VB/Access/C++. Create and maintain operational support documentation. Assist in implementing and maintaining the CMDB. Frequent travel to the US and Canada to perform maintenance visits to all remote business sites. Act as a backup to the networking hardware specialist.
1999, Progisia, Programmer-Analyst
Develop and maintain VB business applications. Deploy and support new versions. Perform basic business analysis and process mapping to enhance existing applications.
1995-1998, Sybernetix, Programmer-Analyst (contractual)
Develop, deploy and support VB and Access applications for small and medium size businesses. Support and maintain desktops and laptops under a DOS or Windows environment.
Project highlights
Hewlett-Packard TaO project Jan 2014 – July 2015
Client British American Tobacco
Project description
Infrastructure consolidation – Consolidation of multiple data centres to 3 global locations – 130 countries targeted. ERP consolidation to a single global instance. Complete migration of Unix platforms to Linux.
Budget 1 500 000 000$ - global
Role Program and PMO manager
Responsibilities Manage the infrastructure migration budget for Canada Create Statements of Work for the Canadian implementation Chair a monthly program review with IT upper management Oversee the migration of Unix environments to Linux SUSE and Red
Hat Manage ad hoc requests for servers, storage and other infrastructure
components Provide internal reporting/ visibility to HP management PM Mentoring
Hewlett-Packard Go for Blue June 2012 – June 2013
Client ITCAN
Project description
Administrative – Customer satisfaction improvement program
Role Program and PMO manager
Responsibilities Document all areas that could benefit from the improvement program Build an action plan to address all identified improvement areas and
improve KPIs Oversee project managers in their implementation of the program
elements Manage base contract aspects – such as chargeable and non-
chargeable items Communicate the benefits of the improvement program to the
customer
Notes A survey sent to senior IT management following the conclusion of the improvement program yielded a perfect overall satisfaction score – only 3 of HP’s Canadian accounts achieved such a score
Hewlett-Packard Blend 7 project March 2012 – Dec 2012
Client British American Tobacco
Project description
Windows 7 migration as well as localized and global application migration.
Budget 1 500 000$ - regional
Role Program and PMO manager
Responsibilities Urgent project recovery (Canadian implementation) Create and manage the Canadian implementation budget Persuade senior management that the initial budget is too low and
negotiate a more realistic budget agreement Oversee the hiring process of deployment teams Oversee the work of multiple project managers and project teams Interface with London global team and manage HP commitments
within the role and responsibility matrix Ensure customer relationship is preserved in a difficult project
context Plan and facilitate the transition to operational state
Hewlett-Packard Operational costs reduction
2012
Client BASS
Project description
Administrative, cost reduction – Produce a study and executive summary covering all aspects of cost reduction in regards to IT operations.
Role Project manager and document editor
Responsibilities Gather data from all teams working on the account Use research article from Gartner and HP to help identify areas with
the strongest potential for cost reduction Use brainstorming workshops to identify additional areas of
improvement Document various cost reduction scenarios with assistance from HP
internal teams and third parties Determine the projected cost reduction figures and issue a report to
the IT Director
Hewlett-Packard Mainframe to client-server architecture migration
2011 – 2012
Client AVEOS
Project description
Infrastructure redesign - Mainframe to client-server infrastructure migration.
Budget 27 000 000$ - global
Role Program and PMO manager
Responsibilities Integrate and take on certain components of a program that was already under way
Start a PMO to oversee HP project activities Take on a number of projects that were not part of the main program Establish clear project management guidelines for infrastructure
projects based on the HP Global Method Oversee SharePoint improvements Oversee the activities of multiple project managers Client relationship management
Hewlett-Packard Virtualisation program 2009-2010Client BASS
Project description
Infrastructure – Conversion of 100+ servers from a physical to virtual (VMware) environment, divided in 3 phases.
Role Program manager
Budget 550 000$
Responsibilities Plan and execute physical to virtual migrations Negotiate and schedule maintenance windows Group power users into testing teams and coordinate related efforts Manage uncertainty and risk by dividing the server farm in 3 distinct
waves based on system criticality as well as documenting clear roll back procedures
Manage user, stakeholder and departmental communications throughout the various phases
Notes The Windows infrastructure was migrated successfully except for a small number of domain controllers and DMZ servers
Hewlett-Packard Demand and capacity planning / 2009 capacity plan
Jan 2009 – Mars 2009
Client BASS
Project description
Administrative/ demand and capacity - Publish a capacity plan covering all aspects of the IT infrastructure, allowing for future growth/ additional business needs, system redundancy and technological improvements.
Role Project manager et document editor
Responsibilities Coordinate data gathering from the various technical teams Create a draft version et edit for stylistic consistency Issue a series of recommendations Get approval from the HP account leads on the final version of the
document
Present the document to the client IT Director
Hewlett-Packard IP address migration 2009Client BASS
Project description
Networking infrastructure – Migration of an entire corporate network to new IP addresses in order to release internet routable addresses.
Role Project Manager
Budget 75 000$
Responsibilities Plan, execute and control the IP migration of over 150 servers and 2000 personal computers and printers located in a dozen site across Canada
Negotiate maintenance windows, establish schedules and oversee user testing
Assist with user and department communication Present the overall migration plan to senior management to get the
project authorized Oversee weekend migration work
Hewlett-Packard Superdome computer migration
2009
Client BASS
Project description
High capacity infrastructure – Migrate the various instances of SAP and Siebel running on 2 Superdome class servers to a medium capacity infrastructure, thus lowering operational costs.
Role Project manager
Budget 500 000$
Responsibilities Plan and execute the migration to a lower cost infrastructure Manage stakeholder expectations towards the potential reduced
system performances Manage the complexities of a compressed schedule Oversee a difficult stabilization and transition to operations period Coordinate the efforts to resolve multiple performance issues Work with advanced engineers on some aspects of system
performance Keep a detailed log of troubleshooting actions and results
Notes Risk associated with this project was unusually high Both the ERP and sales system residing on the Superdome
infrastructure were migrated successfully, following a prolonged stabilization period of 10 weeks
Notes Risk management was a strong component of this project All critical systems were migrated successfully with no further impact
than the planned maintenance windows
Hewlett-Packard NUANS migration 2009Client Industry Canada
Project description
Application and operating system migration – VAX to Linux system migration.
Budget 200 000$
Role Project Manager
Responsibilities Oversee all activities of the operational team in charge of the OS and application migration
Report to the Industry Canada stakeholders Oversee weekend migration execution Keep to the agreed upon scheduled milestones in a weak matrix
context
Hewlett-Packard Sales force equipment refresh
Oct 2008 – Aug 2009
Client BASS
Project description
Office automation – Remote PC, printer, cell phone and software deployment to over 400 sales representative across Canada.
Budget 1 500 000$
Role Project Manager
Responsibilities Manage a team of over 20 deployment technicians, project and technical coordinators
Report to client stakeholders Collaborate with client marketing department Manage the inclusion of a temporary deployment center Oversee inventory control, project schedule and quality assurance
process Manage relationship with consulting firms Manage project finances
Notes The primary objective of deploying with minimal disruption to the sales force activities was met
None of the 400 + users had to travel to the Montreal head office to have their equipment replaced – each user being entitled a 3 hour appointment with a migration technician that would remotely execute the entire migration
Project consulting fees were in the order of 55, 000$ per week Winner of HP’s ‘Sky is the Limit’ award
Hewlett-Packard Infrastructure move 2008Client FCSA
Project description
Infrastructure – Move to a new data center.
Role Project Manager
Responsibilities Plan, execute, control the physical move of servers, storage units and networking equipment
Contract the moving and insurance companies as well as the technical resources
Oversee the weekend move Oversee the reconnection of mail, proxy and file servers as well as
admin consoles and other infrastructure components Supervise the user validation tests as part of quality control Put together a war room for Monday morning return to business
Hewlett-Packard Infrastructure Refresh and consolidation
2007
Client BASS
Project description
Infrastructure refresh and consolidation – targeting end of lease equipment.
Role Project Manager
Budget 750 000$
Responsibilities Inventory all end of lease equipment Publish a detailed end of lease schedule for servers and storage
nodes Take part in the pre-sales process with the HP sales team Plan all replacement phases Document the migration process for Windows and Unix machines Create an MS-Project schedule and get approval of the time line
from the HP account management team Execute and control all phases of the project Oversee lessons learned workshop Insure a seamless transition to operations
Notes The project allowed for the introduction of HP’s blade technology and the reduction of data center footprint.
Hewlett-Packard 2007 demand and capacity planning
Jan 2007 – March 2007
Client ITCAN
Project description
Administrative / capacity and risk management and documentation– Publish a capacity plan encompassing the entire customer infrastructure including future growth, technological advancements, single points of failure identification (and remediation) as well as net new business needs.
Role Project manager and document editor
Responsibilities Coordinate data gathering efforts Implement a work methodology allowing constant progress on a
project with low momentum Publish an initial version of the capacity plan and begin editing the
document Review and confirm all technical recommendations Get approval by the HP team of the entire plan Present an overview of the plan to the customer IT Director
Notes The 2007 plan including a series of recommendation that were implemented for the most part, as a series of modernization projects
Hewlett-Packard SAN Equipment Refresh 2007Client ITCAN
Project description
Infrastructure – Replace SAN switches and XP12K storages nodes with XP24K units.
Role Project Manager
Responsibilities Plan high level implementation steps Obtain an inventory of all connections in use on the SAN network Plan the details of the implementation and confirm the ability to
cutover with minimal impact to the server farm Create a detailed timeline of all actions required to cutover and
confirm the maintenance windows authorizations at CAB Oversee implementation work Create and distribution progress reports Decommission obsolete equipment
Hewlett-Packard WSUS and Safeboot Encryption Implementation
August 2006 – Sept 2006
Client ITCAN
Project description
Security – Reinforce PC security by implementing an internal patching gateway for Microsoft products (WSUS) and Safeboot encryption technology.
Role Project Coordinator
Responsibilities Oversee pilot phase Define corrective measures with IT security group Oversee the implementation Generate conformity reports
Hewlett-Packard DSD 2005 – 2006Client ITCAN
Project description
Infrastructure and application redesign and migration – Business transformation go a direct distribution model, including starting up warehouses and additional sales and distribution outlets. Complete overhaul of all IT infrastructure related to sales and distribution activities, including a real-time ordering system.
Budget 24 000 000$ - regional
Role Technical coordinator for personal systems technology
Responsibilities Supervise hiring and daily workflow for over 20 technicians Report to client project managers Interface with marketing department Oversee daily activities of a deployment and support clinic at the
Queen Elizabeth for 500 users Oversee the completion of all technical deliverables
Winner of HP’s ‘Sky is the Limit’ Award
ITCAN GENA Project 2003-2004 Client ITCAN
Project description
Complete overhaul of the office automation environment and migration to Windows XP – PC and server infrastructure as well as applications and Active Directory.
Budget 2 000 000$
Role Technical coordinator
Responsibilities Supervise Netscape to Lotus Notes migrations Oversee the implementation of 2 IT labs Oversee compatibility tests of more than 250 applications under XP Supervise the build of 135 installation packages and automation
scripts using msi technology Oversee the migration of Access ’95, ’97 and 2000 to the 2003
format Coordination the deployment of new images to over 2000 PCs
located in multiple sites (office and plant environments) Assist with the implementation of a PXE infrastructure
ITCAN Work order and inventory control application
2001-2003
Client ITCAN
Project description
In house development – Create, maintain and modify an inventory and work order application.
Role Programmer-Analyst
Responsibilities Perform analysis Develop product using MS-Access and Oracle connectors Application maintenance and user support (Deployment and training
team) Add new functionalities to fulfill new business requirements
ITCAN Service Center Implementation
2000
Client ITCAN
Project description
ITIL compliance – Assist in implementing CMDB module of Service Center and build reports.
Role Technical resource
Responsibilities Implement CMDB Create Crystal Reports for management Package / automate application deployment Transfer support to operations User training
Progisia Application development and maintenance
1999
Client Boutique TVA call center
Project description
Application development – Maintain and add new code modules to an order entry application.
Role Programmer-Analyst
Responsibilities Support a Windows NT server Maintain and expand VB applications Support SQL server code
Sybernetix Membership and inventory management application
1997-1999
Client Economic Intuition
Project description
Application development- Create and maintain an application that manages membership information as well as accounts receivables and mailing lists.
Role Programmer-Analyst
Responsibilities Perform analysis Develop on Access Pilot version 1 Turn over to production Support and add new modules as requested
Sybernetix Infrastructure additions 1997Client Commission scolaire Marguerite-Bourgois
Project description
Select, procure and deploy office automation equipment – addition of PCs, printers and software
Role Technical consultant
Responsibilities Select and acquire equipment Install, configure hardware and software Provide basic training Answer support calls
Sybernetix Software development for Tecnic
1996
Client Tecnic driving school
Project description
Application development – Develop a prototype simulating the SAAQ computerized driver licence
Role Programmer-Analyst
Responsibilities Perform analysis and program a prototype using Agile inspired iterative development
Program using QB and VB for DOS 6 and Win 3.11 platforms
Notes The application remained at the prototype level due to a major change in IT direction
Education
Project Management Institute
Project Management Professional (PMP), July 2013
Concordia University
Certificate in software development for visual applications, July 2000
Université de Montréal
Micro-computing certificate, April 1998