STEP%1%–%SWITCH%ON%THESYSTEM% STEP%2%1%HOMESCREENBUTTON% STEP%3%1%WAITER… · 2016-10-17 · 7...
Transcript of STEP%1%–%SWITCH%ON%THESYSTEM% STEP%2%1%HOMESCREENBUTTON% STEP%3%1%WAITER… · 2016-10-17 · 7...
7 STEP DAILY ROUTINE
STEP 1 – SWITCH ON THE SYSTEM First of all, switch on your tablet/waiter station at the beginning of each day.
STEP 2 -‐ HOMESCREEN BUTTON Click on the “home” button at the bottom of your tablet/waiter station.
STEP 3 -‐ WAITER STATION APP Click the waiter station app. Log in if required.
STEP 4 -‐ READY TO USE WAITER STATION Your screen on the app should not show any waiter requests, if it does, check they are not current and close them down.
STEP 5 – QR CODES If your table codes are not permanent, display your table codes in the chosen area.
STEP 6 – INTRODUCE GETWAITER TO YOUR GUESTS Inform the guests that they can call for your attention via the app, by scanning the nearest table code.
STEP 7 – SWITCH OFF THE SYSTEM At the end of each day, collect your table codes if they are not permanent first, then, switch off your tablet/waiter station.
Know your system
As your customers send requests a queue will appear on the waiter station in order, each line will show the following: • The guest request
Call waiter / More drinks / Request bill / feedback • Location
Lounger 95 • Waiting time
In minutes, this will turn red if the request is not responded to within the desired response time.
• View Feedback Button Some of your guests may leave you valuable feedback to acknowledge it, click on the “View feedback” button.
• Close request button Click on the "Close request" button before you go to assist the guest.
Warning
getWaiter! app
IMPORTANT NOTE: PLEASE ENSURE THAT YOUR WAITER STATION IS ALWAYS SWITCHED ON AND PLUGGED INTO THE POWER SOCKET DURING USE OTHERWISE YOUR GUESTS WILL NOT BE ABLE TO CALL YOU.
What happens if my guests see this on their devices? This indicates that the waiter station for the area is not switched on and logged in. It is vital that the waiter station(s) are up and running before the guests start to use getWaiter!