Step to Serve Profile
-
Upload
maneno-cosmas -
Category
Documents
-
view
241 -
download
1
Transcript of Step to Serve Profile
“With Us, You are Smart” Step to Serve Profile
1
COMPANY PROFILE
December, 2014
Step to Serve Limited Cleaning & Fumigation Services, Estate Management &Maintenance
P. O. Box 90590, Plot No 82, Block 32, Madanga Street Mkwajuni Kinondoni, Dar es Salaam. Mobile: +255 756 58 90 33 / 0717 084 094, Email: [email protected]
“With Us, You are Smart” Step to Serve Profile
2
History and Background
Step to Serve Limited founded in 2014, provides customized residential and commercial,
offices cleaning services throughout a network of over 10 areas in the United Republic of
Tanzania and letter on in the East Africa region.
Step to Serve is a fast growing high-tech commercial cleaning and janitorial services
provider in Dar es Salaam, Tanzania that heavily invests in cleaning machinery and
equipment, and education in the cleaning industry. Our vision is to be the top service
provider in the area and our mission is to serve the community according to numerous
international standards and create cleaning industry standards in Tanzania.
Step to Serve Limited is a private owned limited company, which is a Shingashinga group
company: Shingashinga Construction Solutions Limited. and Bluered Security Limited. among
others.
Cleaning is one of the most commonly outsourced services. Some of the reasons
for this include:
Basic cleaning tasks are standardised, with little variation among different enterprises.
The nature of the job and required standard of performance can be clearly defined
and specified in a contract, unlike more technical or professional jobs for which such
specification is harder to develop.
Some organizations prefer to outsource work unrelated to their core business in order
to save additional salaries and benefits required to manage the work.
Some organizations may feel uncomfortable dealing with labour relations related to
low wage employees; by outsourcing, these labor relations issues are transferred to a
contractor whose staff are comfortable and experienced in dealing with these issues,
and their approach can benefit from economies of scale.
“With Us, You are Smart” Step to Serve Profile
3
If a janitor is unavailable due to sickness or leave, a contractor which employs many
janitors can easily assign a substitute. A small organisation which employs one or a
few janitors directly will have much more trouble with this.
The main scope of Step to Serve commercial services and janitorial services
includes:
1. Full Service Office Cleaning
2. Estate Management & Maintenance
3. Commercial Cleaning
4. Janitorial Services
5. Residential Cleaning
6. Fumigation services
We are glad to provide:
High Rise Window Washing, Carpet cleaning and shampoo, Steam cleaning, Upholstery &
Furniture, Top to Bottom cleaning, Green Office cleaning, Power washing, Post Construction
cleanup, Restroom cleaning, Floor waxing, buffing & shining, Tile & Grout cleaning, Maid
services and much more. Call us on +255 717 084 094 or email at [email protected] for
more of specialized services, tailored according to our customers’ needs. Contact us to
inquire on services you need and get a FREE quote for specialized services!
To ensure that we work to the best of our ability, we always consult our cleaning services
checklist. Our supervisors make sure that your cleaning needs are satisfied. We even
disinfect door handles!
“With Us, You are Smart” Step to Serve Profile
4
All our employees are trained for the following:
- Maintenance and Basic Cleaning Operations
- Safety Program – Slip and Fall Prevention
- Productivity
- Floor Maintenance vinyl, hardwood, stone
- Cleaning Ceramic Tiles
- Carpet Care
- Equipment: Buffer machines, Scrubbing machines
- Chemical Dosing
- OSHA hazard communications
- Patient Room Disinfection
- Cleaning in Aviation
- Educational Facility Disinfection
- Basic Cleaning Techniques
- Restroom Sanitation
- Window Washing
Step to Serve knows that we are as good as the people we hire, and for the reason we hire
only best people for the job.
“With Us, You are Smart” Step to Serve Profile
5
Step to Serve cooperate with other cleaning institute to ensure better performance and
standard of services we provide aimed at;-
- Benchmarking cost per square foot/meter data;
- Developing zero-based work loading;
- Conducting quality assurance surveys;
- Writing work specifications to include all tasks, frequencies, and scheduling;
- Implementing quality management standards;
- Assembling strategies to optimize the workforce;
- Analyzing in-house vs. outsource feasibility;
- Evaluating service levels;
- Benchmarking operating costs;
- Helping the contractor improve the bottom line;
- Detailing strategies to reduce costs;
- Assembling sustainability policies and programs;
- Conducting training programs for cleaning technicians; etc.
“With Us, You are Smart” Step to Serve Profile
6
A completely clean home. Just the way you want it.
Cross a major chore off your to-do list by letting us take care of the house cleaning. Then
savor the pleasure of knowing your whole home has been cleaned by a professional team
member(s) you can trust.
Our cleaning services are thorough, consistent and customized. If you would like to request a
special service, change your cleaning schedule, or skip an area in your home, just let us
know! We are happy to fulfill every request in order to exceed your expectations.
Step to Serve Limited home cleaning services are available daily, weekly, every other week,
monthly or one-time. On every visit, your Step to Serve Limited team dusts, vacuums,
washes and sanitizes each room. Using our equipment and specially formulated products,
they clean from left to right, top to bottom, so no detail is overlooked.
All Rooms; Dust picture frames, knickknacks, ceiling fans, lamps, furniture, woodwork,
shelves and baseboards. Remove cobwebs. Vacuum carpets. Wash all floors and dry wood
floors. Vacuum furniture, including under any cushions, Empty and clean ashtrays and
wastebaskets
Kitchen; Clean appliances, counters, cabinets, tables and chairs. Clean, scrub and
sanitize sinks. Clean and sanitize countertops and backsplashes. Clean the range top and
refrigerator top and exterior. Clean microwave oven inside and out. Wash floors.
Bathrooms; Clean, scrub and sanitize showers, bathtubs and sinks. Clean and
sanitize vanities, backsplashes and toilets. Clean mirrors. Polish chrome. Wash floors and tile
walls. Deodorize.
Common Areas; In your common areas, such as your living room, dining room, and
family room – we dust, vacuum or mop depending on your floor type, Clean all mirrors and
glass you may have, and we pick-up the best we can.
“With Us, You are Smart” Step to Serve Profile
7
First Time/One Time Cleaning
First Entry consists of everything in a standard cleaning plus:
Light fixtures/switches throughout the house.
All window sills and window tracks throughout the house.
All blinds throughout the entire house.
All baseboards throughout the house.
Very thorough dusting throughout the house.
Window washing must be added as an additional service if needed.
Inside Refrigerator and oven will be added as an additional service if needed.
Special house cleaning services are also available.
Leave other time-consuming cleaning chores to us and spend time on other things. Step to
Serve Limited local offices also offer these additional services:
Oven cleaning
Refrigerator cleaning
Window washing
Packing & unpacking
Wall washing
Cabinet cleaning
Furniture Treatment
Post-construction cleaning
Your protection is our top priority
We understand that your home is one of your greatest investments because it holds your
most treasured effects. We treat your home, your key and your personal belongings with the
utmost attentiveness and respect. When you invite The Best Services Limited into your home
we want you to feel confident with your decision.
If you aren't home during a cleaning we will safeguard your key. All of our team members go
through extensive background checks so that you can have peace of mind when opening
your home to our team. We value the trust that you place in us.
Dependable Cleaning Services, Step to Serve Guarantee
Worry-free service you can count on time and time again. At Step to Serve, we guarantee
it.
“With Us, You are Smart” Step to Serve Profile
8
If you are not completely satisfied, we gladly return and re-clean whatever is in question at
no additional charge.
Just let us know your concerns within one business day after the cleaning. We will work to
correct it by returning at the earliest possible moment without a bit of hassle.
Simply put, our goal at Step to Serve is to obtain 100% satisfaction in our service. No fine
print. No asterisks. No worries.
We individualize cleaning services
With our home, office and commercial areas cleaning experience has taught us that every
area is as unique as you are. Step to Serve cleaning service is the key to keeping a
beautiful area while making more time for yourself and the things you love most. As you
consider an investment in professional cleaning service, we want you to know that we care
for our clients’ homes as if they were our own.
For a price that meets your needs and your budget, we put you in touch. You can reach your
friendly Step to Serve Limited office staff by phone or email. You will be promptly contacted
to discuss your home, office, commercial area, its cleaning requirements and your specific
cleaning needs. Step to Serve sales personnel can then give you a price to clean your home
or schedule a visit for an in-home assessment.
The price to clean your home, office, commercial area is based on many factors. The size of
your home, frequency of cleaning, number of pets, level of clutter, and your floor surfaces,
are some of the elements that can influence the cost of your cleaning.
Step to Serve Limited is also bonded and insured
Our coverage includes liability and workers compensation. If an incident occurs, you are fully
protected.
“With Us, You are Smart” Step to Serve Profile
9
Cleaning Tips
A few of our favorite tips for when you have to face dirt alone
Take advantage of our experience cleaning homes, offices, commercial areas etc. Here are a
few of our favorite cleaning tips to easily keep your home, office and commercials area fresh
and clean.
Our specialized services vary and are as following:
1. Mattress/Sofa/Curtain Steam cleaning
2. Other Steam Cleaning
3. Tile & Grout Cleaning
4. High-rise Window washing, using suspended platform
5. All types of floor buffing and shining
6. Floor burnishing/polishing
7. Vacuuming of all surfaces
“With Us, You are Smart” Step to Serve Profile
10
8. Furniture Care
9. Carpet Shampoo & Stain Removal
10. Salty water stains and grease removal
11. Washrooms/showers disinfecting
12. Commercial Kitchen cleaning
13. Post construction clean-up
14. Maid services
11. Part-time cleaning, weekly, bi-weekly and one time specialized all type cleaning
12. Cleaning in Aviation
13. High-pressure washing
14. Bright work polishing
15. Escalator cleaning
16. Medical Lab / Hospital cleaning
17. Pet stains and odour removal
18. All other specialized cleaning
“With Us, You are Smart” Step to Serve Profile
11
“With Us, You are Smart” Step to Serve Profile
12