Steadfast Training Ltd Prospectus

Steadfast Training is a nationally recognised provider of quality vocational

training and Apprenticeships. We work with employers and learners

throughout the East of England, East Midlands and Greater London.

We Specialise in the delivery of Vocational Qualifications and Apprentice-

ships within many sectors, including Business & Administration, Custom-

er Service, Health & Social Care, IT User, Management, Team Leading and

Warehousing & Storage.

All our assessors are qualified industry professionals with a vast experi-

ence within their occupational sectors. This ensures a quality service that

meets and understands the constraints in the modern workplace.

Our holistic approach to training requirements means you can ensure

that all the training needs for your company are quickly recognised

through our unique training evaluation programme. We are able to help

you access full and part funded qualifications via Apprenticeships, and

other core funding routes.

INTRODUCTION.

CONTENTS

Introduction………………………………………………….1

Business & Administration…………………………...3

Customer Service………………………………………….4

Information Technology………………………………..5

Warehousing & Storage………………………...……..6

Health & Social care……………………………………...7

Children & Young people’s workforce,,,,,,,,,,,,,,8

Team Leading………………………………………………..9

Management Skills………………………………………..10

For more information contact us on: 0845 22 32 401 or [email protected]

BUSINESS ADMINISTRATION

LEVEL 2 & 3 DOES THIS SOUND LIKE YOU?

Organised

A strong sense of responsibility

Presentable

Able to work on your own and as part of a team

Good communication skills

Interested in the processes of a business

Good computer skills

ABOUT THE COURSE

Over the duration of your programme you will learn the theory of business administration and gain the

practical skills and experience necessary to progress in this sector or related areas.

A qualification, with varied and practical content, to bring your performance up to that next level.

Whether you’re dealing with visitors, customer relations, diary management systems, organising and

co-ordinating events, filing, using telephone and IT systems and many other administrative responsibil-

ities this could be the best qualification for you.

JOB ROLES

One of the great things about Administration is the transferable skills it equips you with, therefore you

can go on to work almost anywhere.

Administrator / Business Support Officer

Marketing Assistant

Receptionist

Junior Legal Secretary

Personal Assistant (PA)

3

4

CUSTOMER SERVICE


Organised

Customer focus

Presentable

Great people skills

Good communication skills

Adaptable

ABOUT THE COURSE

This course will concentrate on your high quality service and communication with customers. Customer

Service Level 2 and 3 has been designed for you to help deal with customer service within your daily job

role. This can range from working in an office to working in a public house. Covering a variety of themes,

this award is aimed at providing customers with a positive impression of yourself, processing customer

service information, making customer service personal, and dealing with customers face to face and on

the telephone.

JOB ROLES

This course will give you skills that will serve you well in a variety of industries.

Customer Support Agent

Customer Service Operator

Customer Service Team Leader

Customer Service Manager

Customer Relations Officer


For more information contact us on: 0845 22 32 401 or [email protected] 5

INFORMATION TECHNOLOGY


Skilled with computers and software

• Interested in new technology

• Able to problem solve

• Able to explain concepts in a simple way

• Can pick up new skills and concepts quickly

• Analytical and creative

ABOUT THE COURSE

If you use IT on a daily basis in your job role this course has been designed for

you. The awards covers a variety of IT skills some of which include trouble-

shooting, maintenance, internet and intranets and email. Having efficient IT

skills will help you work efficiently and smoothly in an increasing technological

world.

JOB ROLES

Administrator

IT support assistant

Receptionist

Finance Worker

Office Worker

For more information contact us on: 0845 22 32 401 or [email protected] 6

WAREHOUSING & STORAGE

LEVEL 2 DOES THIS SOUND LIKE YOU?

Skilled with computers and software

Organised

Good work ethic

Able to work well on your own and as a team

Can pick up new skills and concepts quickly

ABOUT THE COURSE

This qualification is for you if you work within a warehous-

ing environment. The award covers Health and Safety, re-

ceiving and dispatching goods, picking stock, maintaining

the quality of goods in storage and a variety of other work

related options.

JOB ROLES

Warehouse operative

7

HEALTH & SOCIAL CARE

LEVEL 2 & 3

DOES THIS SOUND LIKE YOU?

Reliable

Polite

Caring

A good communicator

Analytical and creative

Sociable

Trustworthy

ABOUT THE COURSE

These qualifications have been developed for employees who work

within the Health & Social Care sector including domiciliary care work-

ers, agency workers, NHS staff and residential care staff. The award

matches learner competence to the national minimum standard and

aims to further knowledge and understanding of the legislative policy

and procedure within the sector.

JOB ROLES

Care Worker

Home Care Assistant

Support Services Worker

Activity Co-ordinator


8

CHILDREN & YOUNG PEOPLE’S WORKFORCE


• Patient

• Responsible

• Enthusiastic

• A leader

• Caring

ABOUT THE COURSE

Level 2 will suit you if you work, or want to work, in a supporting role

as a nursery assistant, crèche worker or special educational needs

assistant. You want to work with children, but you'll generally work

under supervision. The Level 3 diploma is aimed at those people al-

ready working in the Children and Young People sector. For example,

you may be working as a child-minder, day care supervisor, Sure Start

worker, community nursery nurse or as a learning mentor

JOB ROLES

Nursery assistant

Crèche worker

Special educational needs assistant

Child-minder

Day care supervisor


9

TEAM LEADING

LEVEL 2


• Motivated

• Focussed

• Enthusiastic

• A leader

ABOUT THE COURSE

If you lead and motivate a team to achieve agreed targets, with limited authority for deploying resources,

this award could help you. It covers developing productive working relationships, encouraging innovation,

allocating and checking work, providing learning opportunities for the team and supports customer ser-

vice improvements.

JOB ROLES

Trainee/Assistant manager

Team leader


10

MANAGEMENT SKILLS

LEVEL 3 & 5


Focussed

Organised

Good work ethic

Able to work well on your own and as a team

A leader

ABOUT THE COURSE

Aimed at first line managers through to senior managers, these awards cover a variety of management

skills, some of which include: encouraging innovation, planning and implementing change, recruitment

and selection, managing budgets, projects, finance, customer satisfaction, promoting equality and diversi-

ty and developing and reviewing management frameworks.

JOB ROLES

From first line manager to senior management.


0845 22 32 401

[email protected]

For more information, don’t hesitate to contact us on;

0845 33 32 401

Or e-mail us;

info@steadfasttraining,co.uk

[email protected]

Find us on;

Twitter: @SteadfastTr

Facebook: www.facebook.com/SteadfastTraining

Or visit our website: www.steadfasttraining.co.uk

Steadfast Training Ltd Prospectus

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