Statistics

Statutory claims and payments by injury nature

Number of accepted claims Financial year costs

Injury nature 2020 2019 2020 2019

No. % No. % $M % $M %

Burns 1 355 2.2% 1 469 2.2% 10.1 0.9% 7.3 0.8%

Fractures 5 035 8.0% 4 897 7.4% 160.3 14.5% 139.5 14.7%

Intracranial injuries and injuries to nerves and

spinal cord 341 0.5% 311 0.5% 17.6 1.6% 15.0 1.6%

Mental disorders 1 541 2.5% 1 270 1.9% 85.7 7.7% 60.3 6.3%

Musculoskeletal injuries and diseases 34 260 54.7% 35 011 53.0% 521.1 46.9% 447.1 46.9%

Nervous system and sense organ diseases 1 373 2.2% 1 413 2.1% 26.9 2.4% 26.7 2.8%

Other injuries and diseases 4 594 7.3% 6 405 9.7% 131.7 11.9% 140.6 14.7%

Respiratory system diseases 305 0.5% 380 0.6% 52.5 4.7% 17.0 1.8%

Skin and subcutaneous tissue diseases 299 0.5% 266 0.4% 2.3 0.2% 1.9 0.2%

Wounds, lacerations, amputations and

internal organ damage 13 536 21.6% 14 652 22.2% 102.0 9.2% 96.1 10.2%

Total 62 639 100.0% 66 074 100.0% 1110.2 100.0% 951.5 100.0%

Statutory claims and payments by injury location

Number of accepted claims Financial year costs

Injury location 2020 2019 2020 2019

No. % No. % $M % $M %

Back 10 594 16.9% 11 007 16.7% 171.1 15.4% 147.3 15.5%

Foot and toes 2 123 3.4% 2 238 3.4% 28.6 2.6% 26.0 2.7%

Hand and fingers 10 364 16.6% 11 243 17.0% 85.3 7.7% 80.3 8.4%

Head and face 5 480 8.7% 6 169 9.3% 59.4 5.3% 55.4 5.8%

Lower limbs 11 460 18.3% 11 671 17.6% 178.4 16.1% 151.0 15.9%

Multiple Locations 1 780 2.8% 1 860 2.8% 37.7 3.4% 37.6 4.0%

Neck 2 118 3.4% 2 221 3.4% 39.0 3.5% 31.5 3.3%

Systemic* 1 876 3.0% 1 606 2.4% 91.1 8.2% 63.9 6.7%

Trunk 2 935 4.7% 3 276 5.0% 135.1 12.2% 109.9 11.6%

Unspecified location 905 1.4% 1 060 1.6% 25.9 2.3% 19.0 2.0%

Upper limbs 13 004 20.8% 13 723 20.8% 258.6 23.3% 229.6 24.1%

Total 62 639 100.0% 66 074 100.0% 1110.2 100.0% 951.5 100.0%

*Note: Systemic includes mental injuries

WorkCover Queensland 2019–2020 Annual Report 17

18 WorkCover Queensland 2019–2020 Annual Report

Statutory claims and payments by industry classification

Number of accepted claims Financial year costs

Injury industry 2020 2019 2020 2019

No. % No. % $M % $M %

Accommodation and Food Services 3 749 6.0% 4 230 6.4% 48.0 4.3% 38.7 4.1%

Administrative and Support Services 2 001 3.2% 2 114 3.2% 35.5 3.2% 35.9 3.8%

Agriculture, Forestry and Fishing 2 268 3.6% 2 195 3.3% 36.8 3.3% 37.5 3.9%

Arts and Recreation Services 910 1.5% 991 1.5% 14.4 1.3% 14.1 1.5%

Construction 7 141 11.4% 7 850 11.9% 185.0 16.7% 156.4 16.5%

Education and Training 5 404 8.6% 5 645 8.5% 66.0 5.9% 52.7 5.5%

Electricity, Gas, Water and Waste Services 814 1.3% 899 1.4% 13.6 1.2% 13.6 1.4%

Financial and Insurance Services 381 0.6% 410 0.6% 7.7 0.7% 6.0 0.6%

Health Care and Social Assistance 10 439 16.7% 9 814 14.9% 143.0 12.9% 124.1 13.1%

Information Media and Telecommunications 162 0.3% 311 0.5% 4.0 0.4% 3.1 0.3%

Manufacturing 9 525 15.2% 10 578 16.0% 152.5 13.7% 113.3 11.9%

Mining 1 211 1.9% 1 248 1.9% 45.0 4.0% 38.5 4.0%

Other* 335 0.5% 403 0.6% 12.2 1.1% 13.9 1.5%

Other Services 2 051 3.3% 2 284 3.5% 36.0 3.2% 32.9 3.5%

Professional, Scientific and Technical Services 1 171 1.9% 1 254 1.9% 19.9 1.8% 16.2 1.7%

Public Administration and Safety 4 410 7.0% 4 183 6.3% 88.8 8.0% 70.6 7.4%

Rental, Hiring and Real Estate Services 700 1.1% 797 1.2% 12.8 1.2% 12.8 1.3%

Retail Trade 3 895 6.2% 4 235 6.4% 52.8 4.8% 49.4 5.2%

Transport, Postal and Warehousing 3 056 4.9% 3 299 5.0% 85.2 7.7% 79.4 8.3%

Wholesale Trade 3 016 4.8% 3 334 5.0% 51.0 4.6% 42.4 4.5%

Total 62,639 100.0% 66 074 100.0% 1110. 2 100.0% 951.5 100.0%

*Note: Other includes Household worker, WPII, Voluntary, etc

Common law claims and payments by injury nature

Number of new common law claims Financial year costs

Injury nature 2020 2019 2020 2019

No. % No. % $M % $M %

Burns 23 0.8% 21 0.8% 2.7 0.6% 2.7 0.7%

Fractures 283 10.3% 249 9.8% 47.0 10.9% 42.0 11.7%

Intracranial injuries and injuries to nerves and

spinal cord 17 0.6% 18 0.7% 5.2 1.2% 7.7 2.1%

Mental disorders 268 9.8% 223 8.8% 55.0 12.7% 31.8 8.8%

Musculoskeletal injuries and diseases 1 563 57.2% 1 520 59.8% 241.5 55.8% 205.3 57.0%

Nervous system and sense organ diseases 37 1.4% 36 1.4% 4.0 0.9% 4.2 1.2%

Other injuries and diseases 190 7.0% 187 7.4% 28.6 6.6% 27.7 7.7%

Respiratory system diseases 73 2.7% 41 1.6% 4.1 1.0% 4.8 1.3%

Skin and subcutaneous tissue diseases 4 0.1% 7 0.3% 0.3 0.1% 1.2 0.3%

Wounds, lacerations, amputations and

internal organ damage 275 10.1% 239 9.4% 44.1 10.2% 33.1 9.2%

Total 2 733 100.0% 2 541 100.0% 432.5 100.0% 360.5 100.0%

Common law claims and payments by injury location

Number of new common law claims Financial year costs

Injury location 2020 2019 2020 2019

No. % No. % $M % $M %

Back 678 24.8% 699 27.4% 126.2 29.2% 112.5 31.3%

Foot and toes 81 3.0% 68 2.7% 12.7 2.9% 8.9 2.5%

Hand and fingers 200 7.3% 200 7.9% 23.2 5.4% 22.7 6.3%

Head and face 99 3.6% 76 3.0% 17.0 3.9% 14.6 4.0%

Lower limbs 366 13.4% 332 13.1% 57.9 13.4% 38.7 10.7%

Multiple Locations 62 2.3% 53 2.1% 10.3 2.4% 8.0 2.2%

Neck 94 3.4% 82 3.2% 17.4 4.0% 13.2 3.7%

Systemic* 280 10.2% 241 9.5% 56.4 13.0% 32.9 9.1%

Trunk 160 5.9% 131 5.2% 16.3 3.8% 19.8 5.5%

Unspecified location 27 1.0% 26 1.0% 2.9 0.7% 5.4 1.5%

Upper limbs 686 25.1% 633 24.9% 92.2 21.3% 83.8 23.2%

Total 2 733 100.0% 2 541 100.0% 432.5 100.0% 360.5 100.0%

*Note: Systemic includes mental injuries

Common law claims and payments by industry classification

Number of new common law claims Financial year costs

Injury industry 2020 2019 2020 2019

No. % No. % $M % $M %

Accommodation and Food Services 118 4.3% 115 4.5% 14.7 3.4% 18.0 5.0%

Administrative and Support Services 100 3.7% 79 3.1% 11.9 2.7% 4.8 1.3%

Agriculture, Forestry and Fishing 90 3.3% 81 3.2% 14.9 3.4% 16.8 4.7%

Arts and Recreation Services 48 1.7% 30 1.2% 7.4 1.7% 4.6 1.3%

Construction 429 15.7% 400 15.7% 82.5 19.1% 65.6 18.2%

Education and Training 81 3.0% 91 3.6% 10.6 2.5% 10.9 3.0%

Electricity, Gas, Water and Waste Services 30 1.1% 42 1.7% 4.3 1.0% 10.6 2.9%

Financial and Insurance Services 13 0.5% 15 0.6% 1.7 0.4% 1.5 0.4%

Health Care and Social Assistance 306 11.2% 351 13.8% 53.4 12.3% 38.3 10.6%

Information Media and Telecommunications 6 0.2% 4 0.2% 1.2 0.3% 1.1 0.3%

Manufacturing 454 16.6% 395 15.5% 68.8 15.9% 55.4 15.4%

Mining 96 3.5% 113 4.4% 31.1 7.2% 23.7 6.6%

Other* 100 3.7% 100 3.9% 8.7 2.0% 11.5 3.2%

Other Services 90 3.3% 64 2.5% 11.1 2.6% 13.8 3.8%

Professional, Scientific and Technical Services 30 1.1% 31 1.2% 6.4 1.5% 5.0 1.4%

Public Administration and Safety 155 5.7% 117 4.6% 26.3 6.1% 14.6 4.0%

Rental, Hiring and Real Estate Services 37 1.3% 29 1.1% 7.2 1.7% 4.0 1.1%

Retail Trade 142 5.2% 152 6.0% 20.5 4.7% 17.5 4.9%

Transport, Postal and Warehousing 228 8.3% 192 7.6% 27.2 6.3% 24.9 6.9%

Wholesale Trade 180 6.6% 140 5.6% 22.6 5.2% 17.9 5.0%

Total 2 733 100.0% 2 541 100.0% 432.5 100.0% 360.5 100.0%

*Note: Other includes Household worker, WPII, Voluntary, etc

WorkCover Queensland 2019–2020 Annual Report 19

20 WorkCover Queensland 2019–2020 Annual Report

Statutory and common law payments

Payment type 2020 2019

$M % on gross $M % on gross

Statutory claims

Weekly Compensation 484.6 31.4% 412.7 31.5%

Medical/Rehabilitation 289.8 18.8% 260.2 19.8%

Lump sum

Permanent impairment 116.7 7.6% 99.0 7.5%

Fatal lump sum 27.9 1.8% 27.2 2.1%

Latent onset lump sum 81.9 5.3% 50.4 3.8%

Hospital 96.5 6.3% 89.1 6.8%

Statutory adjustments scheme 0.2 0.0% 0.7 0.1%

Other 12.6 0.8% 12.2 0.9%

Gross statutory payments 1110.2 72.0% 951.5 72.5%

Common law claims

Settlements 374.5 24.3% 308.2 23.5%

Legal and investigations

Defendant 55.3 3.5% 48.5 3.7%

Plaintiff 2.7 0.2% 3.8 0.3%

Gross common law payments 432.5 28.0% 360.5 27.5%

Total gross payments 1542.7 100.0% 1312.0 100%

aboutthisreportltrofcomplianceaboutworkcovercorporateplanstatementofcorporateintent5_Capital_structure_and_payments_to_the_6_Borrowings_made,_proposed_to_be_made7_Policies_adopted_to_minimise_and_manag7.1_Investment_risk7.2_Business_risk7.3_Borrowing_riskSCI7three8_Policies_and_procedures_relating_to_ac9_Accounting_policies_applying_to_prepar10_Community_service_obligations11_Employment_and_industrial_relations_p12_Information_to_be_reported_to_the_Min12.1_Quarterly_reporting12.2_Annual_reportinghighlightsstatisticsRANGE!B4RANGE!D4chairandceoCOVIDpremiumratetailoredcarespecialistclaimssupportregionalboardeltcustomersectionIRRIcustomerprogramsmallbusinessesregionalengagementengagedpeoplepeoplesurveydiversitymhfirstaidcorporategovernanceethicsfinancialperformanceglossary