STATE OF NEVADA BUREAU OF VOCATIONAL REHABILITATION JOB …

November 2019

STATE OF NEVADA BUREAU OF VOCATIONAL REHABILITATION

JOB DEVELOPMENT SERVICES TECHNICAL ASSISTANCE GUIDE

STATE OF NEVADA BUREAU OF VOCATIONAL REHABILITATION JOB DEVELOPEMENT SERVICES TECHNICAL ASSISTANCE GUIDE

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Table of Contents Job Development Services Technical Assistance Guide ................................................................................ 3

Contractor Referral Process ........................................................................................................................ 4

Contractor Intake Meeting .......................................................................................................................... 4

Authorizations ............................................................................................................................................. 7

Reports ......................................................................................................................................................... 7

Invoicing ....................................................................................................................................................... 8

Non-Billable Services ................................................................................................................................... 9

Agency and Quality Assurance Reviews ................................................................................................... 10

Ethical Expectations .................................................................................................................................. 10

Licensure and Credentials ......................................................................................................................... 11

Travel .......................................................................................................................................................... 11

Scope of Work Service Definitions............................................................................................................ 11

Pre-Employment – Job Seeking Skills ................................................................................................... 12

Advocacy ................................................................................................................................................ 12

Tutoring .................................................................................................................................................. 12

Non-Supported Employment ................................................................................................................ 12

Supported Employment ........................................................................................................................ 13

Customized Employment ...................................................................................................................... 13

Pre-Employment Transition Services (Pre-ETS) ................................................................................. 13

Career Counseling .................................................................................................................................. 14

Work-Based Learning ............................................................................................................................ 14

Community Work Experience Program .................................................................................................... 14

Situational Assessment ......................................................................................................................... 14

Community Based Assessment ............................................................................................................. 15

Workshops ............................................................................................................................................. 15

Appendices ................................................................................................................................................. 15

Appendix A: Standardized Forms ......................................................................................................... 17

Appendix B: Scope of Work ........................................................................................................................ 29

Appendix C: Fee Schedule ..................................................................................................................... 54


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Job Development Services Technical Assistance Guide Welcome to the job development process. This guide is designed to serve as reference material.

The Vocational Rehabilitation Counselor (VRC) and participant will determine when and if job development is necessary, especially when participants need additional skills training, rehab technology, restoration, and ergonomic worksite modifications addressing disability barriers preventing career advancement.

The VRC utilizes Comprehensive Vocational Assessment outcomes and other necessary services to determine if the participant requires job development services and the best track to use to obtain successful employment. The VRC will select one of the job development categories: self-placement, non-supported, supported, or customized according to the intensity of services to be rendered and in the case of supported or customized employment, meets criteria found in federal regulations and policy to be eligible for those services.

An explanation of each category utilized for job placement is as follows: Self-Placement – Describes the participant with motivation who can gain access to the labor market and will have credibility with employers. Occurs when a participant uncovers a job lead, interviews and obtains employment on their own without assistance from a job development specialist.

Non-Supported Employment – Describes the participant who has the ability and motivation necessary to do the job but has employment barriers that impact their access to available jobs in the market or their ability to maintain credibility with employers or both, which may prevent the employer from recognizing them as viable candidates. Due to these barriers, participants will require third party assistance, but will not require long term supports.

Supported Employment – Describes the participant with a most significant disability who has motivation but whom has not been successful in competitive integrated employment due to the significance of his or her disability and requires intensive ongoing support services and long term follow along supports in order to be successful in competitive integrated employment. Examples of ongoing supports needed include on-site skills training/job coaching, social skills training, regular observation or supervision (beyond what the typical employee requires). Individuals receiving supported employment services often add great value to the work place and may be highly prized employees if provided the right work environment and if the job is well suited to the individual’s interests, abilities, skills, priorities etc. It is therefore imperative the Contractor assist the individual to find a job placement that is an environment well suited to the individual’s unique needs, i n t e r e s t s , skills, abilities etc.

Customized Employment – Describes the participant who is motivated but for whom traditional job placement methods have not been or are unlikely to be successful. This is intended for a small number of participants with significant disabilities and challenging functional limitation. This category of job placement recognizes that a Contractor will utilize advanced professional and job carving techniques to locate an employer willing to create opportunities and a job position uniquely suited to the participant’s interests, skills strengths, and capabilities. The Contractor facilitates the development of a relationship between an employer and employee that is negotiated to meet the needs of both parties.


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A job carving or job creation strategy is recommended where a Contractor presents a proposal to an employer which addresses an unmet business need. The Contractor has highly refined skills to perform an employer needs assessment then create a proposal to resolve either an employer’s self- identified or unidentified, unmet need creating an opportunity to establish a job position for the participant.

Pre-Employment Transition Services (Pre-ETS) is to assist secondary education students with disabilities to transition from school directly into employment, or into postsecondary education, or training that will lead to employment. Pre-ETS Contractors agree to provide services for students with disabilities who are eligible or potentially eligible participants of the Bureau of Vocational Rehabilitation (BVR) as outlined herein, which include the following five required activities: Job Exploration Counseling, Counseling on Opportunities for Enrollment in Comprehensive Transition or Postsecondary Educational Programs at Institutions of Higher Learning, Workplace Readiness Training, Instruction in Self-Advocacy, Work-Based Learning Experiences.

Contractor Referral Process Contractors will receive a referral form, release of information and authorization from the referring VRC requesting services, services shall not be provided prior to receiving a written request and authorization from the referring counselor. Contractors will indicate the ability to provide services as indicated on the Intake Accept/Reject form. Any services provided by the Contractor prior to receiving written approval and authorization will not be paid.

The VRC will complete a referral form to include relevant information about the participant, vocational goal, and number of work hours per week desired by the participant, disability barriers, and services needed through the Job Development Services contract.

Contractor Intake Meeting Meet in person with the referred participant, and if needed or requested, the VRC to allow the participant to make an informed choice of Contractor to work with. Individuals with disabilities must be active participants in their own rehabilitation programs, including making meaningful and informed choices about the selection of their vocational goals, objectives, services and supports they receive. This is the opportunity for the Contractor to perform the intake and gather all information to determine acceptance or rejection of the referral. If the Contractor accepts the referral, the Intake Accept/Reject Form will be sent to the VRC within five business days. If rejecting the referral, the Contractor must indicate why he/she cannot effectively work with the individual within five business days.

Job Placement Meeting A Job Placement Plan Meeting appointment will be scheduled for the Contractor to meet with the participant, VRC, support persons and, Regional Center or Mental Health Case Manager if appropriate (participant’s employment team) to discuss the referral and share information such as, assessment results, disability information, vocational goals and interests, family support availability, transportation concerns, and any other pertinent information that will assist the Contractor to complete the job development services.

During this step, the Contractor will be expected to conduct activities to complete a comprehensive and individualized Job Placement Plan to outline strategies and methods to be used to achieve


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successful job placement. The Contractor will be expected to utilize all information provided by the VRC, participant and participant’s supports on the referral form and received from the meeting. They will also conduct meetings with the participant to discuss in detail the strengths, resources, priorities, concerns, abilities, legal issues, transportation needs, and interests as related to the Individualized Plan for Employment (IPE) vocational goal as listed on the referral form, as well as, functional limitations and how this impacts the participants ability to return to work. Additional activities necessary to complete the Job Placement Plan may include, but are not limited to, field trips and job shadows with the participants in the community to understand and observe the characteristics which pique the participant’s interests, any behaviors which may result in barriers to employment, and the participant’s general job seeking abilities.

Job Placement Plan: This report is due within seven business days of the Job Placement Plan Meeting. The Job Placement Plan will be completed on a standardized form supplied by BVR, be individualized and comprehensive. It will include information as to methods that will be used for employer contact and engagement, how barriers on the job will be addressed, how the participant will be presented to employers, transportation plan, and the details of conditions necessary for success on the job.

The Job Placement Plan is accepted when the VRC, Contractor, and participant agree on outlined strategies and services and the plan is signed by all parties. The Contractor may submit an invoice upon acceptance of this report. The VRC will reject the Job Placement Plan when outlined strategies do not match the outcome of the strategy meeting and referral form and/or criteria are deemed insufficient to meet the unique needs of the participant. If the Job Placement Plan is rejected, the VRC may give the Contractor an opportunity to revise the report to meet the acceptance criteria of the VRC. The Contractor may not invoice until the report has been accepted. If the participant’s vocational goal changes during the course of the job placement activities and the VRC and participant agree that the new vocational goal is acceptable, the Contractor will be responsible for updating the Job Placement Plan to reflect the goal change and new or additional strategies that will be used to obtain and retain a successful placement. There will be no additional payment for modifications to the Job Placement Plan.

Job Placement/Employment Job placements must be within the participant’s abilities, capabilities, work restrictions and must be

in competitive integrated employment, is compensated at or above minimum wage and the

participant’s wage and level of benefits is not less than that paid by the employer to employees

without disabilities with similar experience who perform similar work. Or, in cases of self-

employment, the income is comparable to the income received by other individuals who are not

individuals with disabilities who are self-employed in similar occupations or performing similar

tasks and who have similar training, experience and skills. Placements must also meet the

placement criteria provided at the time of referral or be agreed to by the VRC and the participant,


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with notice given to the VRC, prior to the placement. A placement fee will not be paid for

placements that do not meet the above criteria even if the participant accepts the position.

The Contractor must have provided and documented in reports submitted on a monthly basis, significant placement services contributing toward the obtainment of employment. Completion of the intake/meet and greet, job placement meeting and the job placement plan and Job Seeking Skills are paid as separate fees and are not considered significant placement services for the purpose of invoicing or payment of a job placement fee.

Participant must be on the job for five working days prior to submitting the Employment Verification Form, and a copy of the participant’s pay stub (as soon as achieved), and requesting payment for initial job placement. A placement fee will not be paid if the participant does not actually begin employment or has not been on the job for five working days performing actual job duties (excluding orientation and similar activities).

Employment begins when a participant starts earning wages, wages earned must be at the rate specified in section 6(a)(1) of the Fair Labor Standards Act of 1938, 20 U.S.C. 206(a)(1), the Federal Minimum Wage, or applicable State minimum wage law.

If participant drops out of work search at no fault of the Contractor after at least three weeks of intensive and significant services, or after an appropriate job offer was made, the participant decided he/she did not want to work, became unavailable for work or did not pass the employer’s background or drug test then $500.00 with report of efforts made to that point will be paid. Placement fees will not be paid for seasonal or temporary jobs, except in rare instances, where previously approved by BVR.

If the participant obtains a placement at any time without documentation that the Contractor provided requested and authorized placement activities no job placement payment will be paid. The VRC will determine the need for continuation of placement with a focus on job retention. Note: that completion of intake, Job Seeking Services (JSS) and/or a job placement plan do not constitute significant placement activities. The Contractor must have provided on a regular or substantial basis that the participant could not have reasonably been expected to complete on his/her own and include services such as:

• Assisting a participant to complete and submit applications, if due to a disability, the participant is unable to complete or submit applications independently.

• Assisting a participant to complete employer’s online screening tool. • Contacting employers to advocate for or arrange interviews for the participant. • Contacting employers to advocate for the hiring of the participant after the interview. • Accompanying a participant to provide assistance on an interview

• Meeting in person with a participant on a weekly basis in order to assist him/her to organize his/her job search, review progress for the week, brainstorm resolutions to challenges faced, plan out specific actions and strategies for the following week, determine when and how to follow up on submitted applications and interviews, and to provide appropriate job leads to the participant.

30, 60, 90-Day Employment Verification and Job Retention • 30, 60, 90-day Non-Supported Employment Verification and Retention

The 30, 60, 90-day Employment Verification and Job Retention service begins once the participant has started employment and all job coaching if any has been completed.


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This service must begin immediately once job coaching has been completed and be p r o v i d e d as often as necessary in order to ensure stability on the job and to intervene should challenges arise. This will vary with each participant. It may be needed daily for some participants during the first few weeks of employment. For other participants, or later in the job, it may not be needed as often.

o During the first month of a job, contacts with the participant and/or the employer should be provided a minimum of once a week, but may be required more often.

o During the second and third month of a job, contacts with the participant and/or the employer should be provided a minimum of twice a month, but may be required more often.

• 30, 60, 90-day Supported Employment Verification and Job Retention The 30, 60, 90-day Employment Verification and Job Retention service begins once the participant has stabilized on the job, all job coaching provided by BVR are completed and t h e individual is receiving extended (job maintenance) services from an entity other than BVR (except in rare cases allowed under federal regulation when BVR is providing extended services to a youth). The Contractor may bill for a 30, 60 90-day Employment Verification and Job Retention Fee at the appropriate 30, 60, 90-day intervals. The Contractor will verify employment for 90 days after the participant is stabilized and begins receiving extended services by an entity other than VR (except as noted above in rare circumstances involving a youth). A report will be required monthly for a total of three months, and must include documentation of site visits and continued stability in employment, same as above.

Job Placement Strategy Review & Reports If placement services exceed 120 days without appropriate placement then VRC, BDT, Contractor, and participant will meet to discuss and determine whether services should continue or what changes need to be made to reach a successful employment outcome. If participant is not fully involved in their own job placement efforts or increased medical complications occur, participant should be referred back to the VRC. An updated Job Placement Plan will be required if services continue. There will be no additional payment for the Job Placement Plan updates.

Please note: A “working interview” (where the participant is placed onto a job site to assess their accommodation and support needs with the intent of building a relationship between the participant and employer to encourage the employer to offer a permanent job) is considered to be a job placement strategy. Likewise, community based assessments developed after referral and set up to work toward an employment offer are also considered placement strategies; thus, incorporated within the placement payment.

Authorizations Authorizations will be submitted with each request for service from the referring VRC. Any services provided by the Contractor prior to receiving a written request and authorization will not be paid by BVR.

Reports All reports are to be provided to the referring VRC in person, in US Mail or by email, either at the conclusion of the requested service or at least once a month and must detail all placement services provided by the Contractor. The Contractor shall submit monthly reports after the first full month of job development. The monthly report is due no later than the 15th day of the following month.


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Expectations are as follows: The reports must include the participant’s name, case ID#, vocational goal, VRC’s name, date of report, reporting period, type of participant contact, specific length/time and a detailed description of the requested and authorized activity

• The Contractor shall use standardized form(s) provided by BVR o Must submit at least one report per month o Note: if more than one service is checked, the report will be rejected and sent back

for correction

If placement is achieved within the first full month of placement services, the Contractor shall submit the report along with the Employment Verification form and a copy of the participant’s pay stub to receive payment.

Pre-ETS Reporting and Invoicing: All reports and invoices of Pre-ETS services delivered to potentially eligible students and eligible BVR clients are to be provided to the Transition Coordinator, either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

Invoicing All services must be pre-authorized by the VRC according to the established fee schedule. Invoices must include the following; authorization number, the participant’s name, a description of the services provided, service start and end dates, and the appropriate service fee. Contractors will not bill BVR or the participant when no service has been provided. Invoices must be submitted with a report documenting the efforts made by the Contractor on behalf of the participant. Reports must include all information required by BVR.

Each individual service must be requested in writing and be pre-authorized by the VRC according t o the established fee schedule. Any services provided by the Contractor prior to receiving a written request and authorization will not be paid. Inclusion in the fee schedule and/or scope of work does not constitute authorization to perform or bill for said service. Invoices and reports must be submitted by the 15th of each month. Payment may be delayed if the invoice is not submitted correctly, and/or the required reports are not submitted. If invoices are received after the close of the end of the fiscal year, it may be subject to a 6-month payment delay.

One invoice per participant for each service. Invoices must include the following for payment:

• Date • Addressee: Bureau of Vocational Rehabilitation OR Bureau of Services to the Blind and

Visually Impaired • Location:

o Southern District- 3016 West Charleston Blvd, Suite# 200, Las Vegas, NV 89102 OR o Northern District (including Rural) – 1325 Corporate Blvd, Reno, NV 89502

• Vendor Name • Vendor Address – as registered with the NV Controller


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• Vendor Number – assigned by the NV Controller’s Office • Non-duplicated Invoice Number • Invoice Date • Invoice Amount • Participant Name • Vocational Rehabilitation’s Participant Case Number • Vocational Rehabilitation’s Authorization Number • Date(s) of Service • Itemized Description of Service(s)

Invoices in the north/rural should be emailed to [email protected] Invoices in the south/Ely should be emailed to [email protected] All reports are to be sent directly to the referring counselor either by email, in person or US Mail.

Original invoices must be presented within 90 days of service. If invoices are received after 90 days following service dates, payment may be delayed. For services authorized between May and June 30th, the invoice must be received no later than July 25th to ensure timely payment, thus avoiding the State’s stale claim process. ALL reports must be received for services before an invoice will be approved for payment. Payments only occur when the VRC receives and accepts ALL necessary reports. This is approximately a 15-business day process from receipt of invoice, approval, and payment issuance.

Non-Billable Services BVR will not pay a placement fee for temporary or seasonal jobs or positions with staffing or employment agencies even if the referral is for a “survival" or "entry-level placement" except as noted below. Survival or entry-level position should be in a position the individual can keep until ready to work in the IPE goal.

• The only exception to payment of any placement fees for a temporary position is in situations where it is the employer’s hiring practice to only hire individuals as temporary employees through a staffing agency before hiring them as permanent employees, if the temporary job is slated to become permanent after the established probationary period (generally between 30 - 90 days) when the employee meets performance expectations. In these situations, one half of the placement fee will be paid at the time of placement, and the other half at the time the position becomes permanent.

• This exception for temp-to-perm positions does not apply to seasonal or temporary jobs that have the potential to become permanent. The job must be slated to become permanent upon successful completion of the probationary period.

• With prior approval from the VRC, advocacy hours may be authorized for a Contractor to assist a participant to complete an application or register with an employment or staffing agency. BVR will not pay a placement fee for a position with a staffing agency, employment agency or temporary agency, even for long-term positions, except:

o For temp to perm positions as noted above. o In rare circumstances with a justifiable reason as approved at the rehabilitation

supervisor level or above. These exceptions will generally be limited to circumstances when the Contractor has expended a great deal of time and resources into assisting the participant to obtain a placement, made numerous contacts on behalf of the participant without success, and the only viable options that remain are long-term positions through staffing or employment agencies.

mailto:[email protected]

mailto:[email protected]


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Job coaches may not bill for: • Unauthorized services. • General e-mailing and requests for additional job coaching hours. • Non-purposeful services.

• Job coach travel time unless it is the travel directly associated with providing travel training to the participant or transporting the participant.

• Poorly planned and ineffective job coaching activities/incompetent services. • Unethical services. • Mileage – except as noted for Contractors serving underserved rural areas.

Agency and Quality Assurance Reviews Contractors must maintain copies of all referrals, authorizations and reports in a file (hard or electronic) for five years that can be provided to BVR upon request for quality assurance reviews or for other purposes as deemed necessary by BVR; in order to determine if services were appropriately and adequately provided as authorized. Reports for services billed at an hourly rate must include specific details regarding the services and activities provided and the specific date and time period of services being invoiced (for example, 9/28/18 1:00pm – 3:00pm).

Ethical Expectations Contractors are expected to act in a legal and ethical manner, to act in the interest of the participant when providing placement assistance, and to be familiar with and follow the general concepts outlined in the Commission on Rehabilitation VRC Certification (CRCC) code of ethics (available at: CRC Certification - Code of Ethics). Particularly in the areas of the following:

• Ensuring an appropriate level of confidentiality is maintained;

• Ensuring appropriate relationships with participants, including avoiding dual relationships and relationships that involve a conflict of interest, etc.; and

• Accurate and appropriate record keeping.

While the agency requires a fully executed contract, a background check, and has the expectation that the Contractor will act in a legal and ethical manner; the State of Nevada, Nevada Department of Employment, Training & Rehabilitation, the Rehabilitation Division and the Bureau of Vocational Rehabilitation and their officers, agents, employees and elected and appointed officials are not responsible in any manner for damages caused to a participant by third-parties; including, but not limited to vendors on an approved list maintained by the State of Nevada, Nevada Department of Employment, Training & Rehabilitation, the Rehabilitation Division and the Bureau of Vocational Rehabilitation.

Contractors are not to state or infer they are an employee of the State of Nevada, Nevada Department of Employment, Training & Rehabilitation, or the Bureau of Vocational Rehabilitation. A Contractor must include the company they are employed with and then can state they have a contract with the State of Nevada, Nevada Department of Employment, Training & Rehabilitation, the Rehabilitation Division and the Bureau of Vocational Rehabilitation to provide services for the participant.

http://www.crccertification.com/pages/crc_ccrc_code_of_ethics/10.php

http://www.crccertification.com/pages/crc_ccrc_code_of_ethics/10.php


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Licensure and Credentials Contractors, both in state and out of state, must provide evidence of a Nevada State Business License in good standing with the State of Nevada Secretary of State’s office. The individual/Contractor providing the employment supports and signing the report of services must be qualified in their discipline per their accreditation board, meet State of Nevada requirements for professional standards and certification and maintain educational requirements of your emphasis. The State of Nevada will not utilize the services of any non-licensed Contractor.

All Contractors are required to:

• Complete the Vendor Registration with the Nevada State Controller’s Office • Complete fingerprints and background checks, at the cost of the Contractor.

o Adhere to the Rehabilitation Division: BVR/Bureau of Services to the Blind and Visually Impaired (BSBVI) Participant Services Policy and Procedures Manual.

• If providing Pre-ETS services, must submit Curriculum for approval for Pre-ETS Services. • Complete the following training and submit certificates of completion to BVR:

o E-Rehab Nevada Job Development Training, one-time certification. o E-Rehab Nevada Job Coaching Training, one-time certification. o All Contractors providing services covered in the scope of work must complete an

Ethics training provided by BVR or an approved course, documentation of completion or a certification is required within one year of approved contract and then every three years.

o Association of Community Rehabilitation Educators (ACRE) Certification required for Supported Employment Services, 40 hrs. of classroom training.

o Association of Community Rehabilitation Educators (ACRE) Certification required for Customized Employment Services, 40 hrs. of classroom training and field mentor work

Contractors will not be added to the approved Contractor list without complete and approved receipt of all required documentation.

Travel Contractors serving areas determined by BVR as underserved rural communities may be reimbursed for mileage and lodging when traveling more than 50 miles one way, in excess of his/her normal commute. ‘Normal commute’ is considered the roundtrip mileage between the Contractor’s residence and official duty station. The current General Services Administration (GSA) rate is identified on www.gsa.gov. All travel shall be requested and approved prior to commencement of travel. Travel requests must be submitted to the referring VRC and include the estimated mileage with backup documentation from MapQuest, Google Maps, or similar mileage calculator. When appropriate, Contractors may be reimbursed for lodging and mileage at the current General Services Administration (GSA) rate as identified on www.gsa.gov. Contractors shall complete and submit an “In State Travel Claim” form, a “Mileage Log and Reimbursement” form and receipts for lodging with the invoice.

Scope of Work Service Definitions Written approval and authorization from the VRC is required prior to a Contractor providing any of the Scope of Work Services. Note: Any services provided by the Contractor prior to receiving written approval and an authorization will not be paid.

http://www.gsa.gov/

http://www.gsa.gov/


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Pre-Employment – Job Seeking Skills Job Seeking Services may be authorized on a one on one basis if a participant requires assistance beyond his/her own ability that cannot be readily provided by another party such as BVR’s internal Job Development Team, VRC or JobConnect; activities such as (but not limited to):

• Applications • Job Search • Interview Skills • Maintaining Employment • Resume Development

Advocacy Advocacy may be authorized if a participant requires assistance beyond his/her own ability that cannot be readily provided by another party such as a family member to complete activities such as (but not limited to):

• Assisting the participant with obtaining a work or identification card • Assisting the participant with obtaining appropriate interview clothing • Assisting the participant with new hire paperwork and orientation activities

Tutoring Tutoring may be authorized if a participant requires assistance beyond his/her own ability that cannot be readily provided by another party such as a family member to complete activities such as (but not limited to):

• Assistance to participants in a course of study for any other field where they need assistance in understanding the content beyond tutoring services provided by their school.

• Assistance to participants needing help to pass the DMV Driver’s License test, or CDL as many jobs require a driver’s license

• Assistance to participants when they initially enter the work force and need to understand certain content to retain their jobs or need to boost academic skills to retain their jobs.

Non-Supported Employment Non-Supported Employment (NSE) is for participants referred to Contractors should the participant require assistance in their job search beyond their own capabilities or based on BVR need. Contractors are expected to provide significant services well beyond what a participant could accomplish by his or her own efforts.

• Non-Supported Employment - Intake • Non-Supported Employment - Job Placement Meeting and Report • Non-Supported Employment - Job Seeking Preparation Supplemental to Job Seeking Skills • Non-Supported Employment - Job Placement • Non-Supported Employment - Job Placement if placed at same site within last 3 months • Non-Supported Employment - Job Coaching as needed • Non-Supported Employment - 30 Day Employment Verification and Job Retention • Non-Supported Employment - 60 Day Employment Verification and Job Retention • Non-Supported Employment - 90 Day Employment Verification and Job Retention


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Supported Employment Supported Employment (SE) is a means by which participants with the most significant disabilities are provided the opportunity to be successful in competitive employment in an integrated setting through the use of on-going support services. Participants referred to a Contractor will require assistance in their job search and/or placement beyond their own capabilities. In the case of supported employment, the Contractor will provide significantly more hands-on job search assistance than in non-supported employment referrals.

• Supported Employment - Intake • Supported Employment - Job Placement Meeting and Report • Supported Employment - Job Seeking Skills • Supported Employment - Job Fit Analysis • Supported Employment - Job Placement • Supported Employment - Job Coaching as needed • Supported Employment - 30 Day Employment Verification and Job Retention • Supported Employment - 60 Day Employment Verification and Job Retention • Supported Employment - 90 Day Employment Verification and Job Retention

Customized Employment-Only available to CE Certified Providers pre-approved by VR management. Competitive integrated employment is for a participant with a significant disability, that is based on the individualized determination of the strengths, needs and interests of the participant learned through a formal Discovery process designed to meet the specific abilities of the participant and the business needs of the employer and is carried out through recognized flexible strategies. If a case is both customized and supported employment, the customized fee schedule will apply. As the participant is receiving follow along from the extended services Contractor or natural supports, the Contractor may be paid a job retention fee after the participant has stabilized on the job, all job coaching paid for by BVR is completed if requested and authorized by the VRC.

• Customized Employment - Intake • Customized Employment - Discovery • Customized Employment - Job Placement Plan Meeting and Report • Customized Employment - Job Placement • Customized Employment - Job Coaching as needed • Customized Non-Supported Employment - 30 Day Employment Verification and Job

Retention • Customized Non-Supported Employment - 60 Day Employment Verification and Job

Retention • Customized Non-Supported Employment - 90 Day Employment Verification and Job

Retention • Customized Supported Employment - 30 Day Employment Verification and Job Retention • Customized Supported Employment - 60 Day Employment Verification and Job Retention • Customized Supported Employment - 90 Day Employment Verification and Job Retention

Pre-Employment Transition Services (Pre-ETS) The intent of Pre-Employment Transition Services (Pre-ETS) is to assist secondary education students with disabilities to transition from school directly into employment, or into postsecondary education, or training that will lead to employment.


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• Pre-ETS Workshop – Job Exploration Counseling • Pre-ETS Workshop – Counseling on Post-Secondary Options • Pre-ETS Workshop – Work Readiness • Pre-ETS Workshop – Self Advocacy • Pre-ETS Workshop - Work Based Learning Experience • Pre-Employment Transition Service (Pre-ETS) - requiring intensive instruction due to

severity of functional limitations (Individualized)

Career Counseling Information and Referral Services These services must be provided in a manner that facilitates independent decision-making and informed choice and in most cases, will be provided at Community Rehabilitation Programs (Sheltered Workshops).

• Career Counseling, Information and Referral Services

Work-Based Learning Work-based learning experiences may include opportunities that are after school or outside the traditional school setting. These experiences must be provided in an integrated setting to the maximum extent possible.

• Work-Based Learning Experience – Intake • Work-Based Learning Experience – Site Development – New Site • Work-Based Learning Experience – Site Development – Same site within three months • Work-Based Learning Experience – Individual monitoring • Work-Based Learning Experience - Trainer • Work-Based Learning Experience – Exit Interview and Report

Community Work Experience Program The Bureau of Vocational Rehabilitation Division (BVR) will work in collaboration with the Contractor to provide BVR participants community work experience(s). The goal is to provide a variety of work environments which allow participants with the most significant disabilities the opportunity to learn appropriate work skills, behaviors, understanding of employer expectations and overall successful experiences to determine their readiness for competitive integrated employment.

• Community Work Experience Program – Intake • Community Work Experience Program – Independence Level 1 – Works Independently at

the site • Community Work Experience Program – Independence Level 2 = 1:5 • Community Work Experience Program – Independence Level 3 = 1:3 • Community Work Experience Program – Independence Level 4 = 1:2 • Community Work Experience Program – Independence Level 5 = 1:1 • Community Work Experience Program – Participant Wage – Contractor Paying • Community Work Experience Program – Participant Wage – Contractor using Staffing

Agency

Situational Assessment The purpose of a Situational Assessment (SA) is to provide an assessment of work performed in a semi-controlled work environment through a Community Rehabilitation Program (CRP).

The CRP or a BVR approved temporary employment agency is responsible for direct payment


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of payroll and workers’ compensation costs, in accordance with the BVR’s current approved fee schedule and approved Job Development Service Agreements or contracts.

• Situational Assessment – Intake • Situational Assessment – Drug Screen • Situational Assessment – Employer Fee per day 4 hours or more • Situational Assessment – Employer Fee per day less than 4 hours • Situational Assessment – Participant Wage (current State minimum wage) • Third Party Staffing Administrative Fee

Community Based Assessment A Community Based Assessment (CBA) is a tool to give participants exposure to different employment environments prior to developing their IPE. A CBA involves the assessment of the performance of actual job duties in a real work setting within the community. Performance is supervised by an employee/manager or owner of the worksite.

• Community Based Assessment – Intake • Community Based Assessment – Site Development New Site • Community Based Assessment - Site Development – Same site within the last three months • Community Based Assessment – Monitoring Fee • Community Based Assessment – Exit Interview and Report

Workshops

• Soft Skills Workshop Soft skills are personal attributes that enable someone to interact effectively with other people and are a combination of people and social skills. Some of these skills include communication, character traits, attitudes, social and emotional intelligence. These skills enable people to navigate their environment, work well with others, and perform well.

• Training Workshops

Contractors shall submit a curriculum to BVR for approval to offer a training workshop. Training provided based on the unique needs of the students; examples: financial management, life skills, computer skills, etc.

• Work Readiness Program Monitoring

BVR will work in collaboration with the employer and Contractor to provide services to BVR participants needing group monitoring. The goal is to provide participants participating in a Rehabilitation Administration approved formalized work experience, the opportunity to learn appropriate work skills, behaviors, understanding of employer expectations and overall successful experiences to determine their readiness for competitive integrated employment.

Appendices

Appendix A: Standardized Forms Standardized forms have been created for Contractors and are required to be used. The standardized forms can be found on the Nevada Bureau of Vocational Rehabilitation website http://detr.state.nv.us/Rehab%20Pages/forms_docs.htm#Job_Developer_Forms. Forms may be updated as needed according to programmatic requirements of BVR.

http://detr.state.nv.us/Rehab%20Pages/forms_docs.htm#Job_Developer_Forms


November 2019

The following is the list of Job Development Services standardized reports and forms: • Job Development Services Intake Accept/Reject • Job Placement Plan Checklist • Job Placement Plan • Job Placement Service Report • Verification of Employment • 30, 60, 90 Day Verification of Employment and Job Retention

Appendix B: Scope of Work

Appendix C: Fee Schedule

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17

Appendix A

Forms

State of Nevada Bureau of Vocational Rehabilitation Job Development Services Intake Accept/Reject

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Contractor Name: Contractor Company:

Contractor Phone: Contractor Email:

Participant Name: Case ID#: Rehabilitation Counselor: Date of Meeting:

Contractor Decision: Accept: I have completed the Intake Meeting and agree to provide requested and authorized job

development services for this participant. I will jointly develop an individualized job placement

plan followed by the provision of significant job placement services if the participant choses to hire

me.

Reject: I have completed the Intake Meeting and decline to provide job development services for this participant at this time for the following reason(s):

Participant Decision: Accept: I request this contractor provide me job placement assistance. I understand my contractor and I will work together to develop a job placement plan that takes into account my abilities as well as job placement needs. The job placement plan will include both my responsibilities and the contractor’s responsibilities in helping me find employment. I will put forth good effort in my job search.

Reject: I have met with and decline services from this contractor at this time for the following reason(s):

Contractor Signature Date:

Participant/Representative Signature Date:

Please submit the completed form to the referring Vocational Rehabilitation Counselor

State of Nevada Bureau of Vocational Rehabilitation Job Placement Plan Checklist

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Job Developers will discuss with and assist the participant/representative to determine job search activities he/she can realistically do and which activities he/she needs assistance with. The Job Developer will work with the participant to complete the checklist. This discussion and tool should be used to determine the responsibilities and actions of the Job Developer and participant when completing the Job Placement Plan.

Participant Name: Case ID#: Participant Contact Information:

Rehabilitation Counselor: Counselor Contact Information:

Employment Specialist: Employment Specialist Contact Information:

Contractor: Contractor Contact Information:

Applications:

□ I can fill out and submit applications for jobs on my own or using a master application

□ I can fill out and submit applications for jobs with the assistance of the job developer

□ I can and will fill out and submit applications on my own, but would also like the job developer to fill out and submit some applications for me

□ I need the job developer to fill out and submit applications for me

□ Other (specify)

Job Search:

□ I can talk to friends, neighbors, teachers, parents or other people I know to ask them if they know of any jobs that might be good for me

□ I can look for job openings on the internet, in the newspaper or on job boards

□ I need the job developer to help me look for job openings on the internet, in the newspaper or on job boards

□ I can find my own job leads but would also like the job developer to provide me leads

□ I need the job developer to find job leads for me

□ I can go to places of business or call employers and ask them if they have any job openings

□ I need the job developer to go with me to places of business or call employers and ask them if they have any job openings

□ I need the job developer to go to places of business or call employers and ask them if they have any job openings

□ I can independently keep a log of job search activities, places I’ve applied etc.

□ I can keep a log of job search activities if the job developer helps me to organize it

□ I need someone else to organize and track my job search for me

□ I would like the job developer to call employers to see if they will interview or meet with me

□ I would like the job developer to meet with me regularly to help me organize my job search such as helping me decide where to apply each week, when to call an employer, when to write a thank you note etc.

☐Other (specify)

Interviews:

□ I can read about a company on the internet or talk to people who know about the company (such as employees) so I will know what is important to them before I interview

State of Nevada Bureau of Vocational Rehabilitation Job Placement Plan Checklist

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□ I need the job developer to read about a company on the internet or talk to people who know about the company (such as employees) so I will know what is important to them before I interview

□ I can take the bus or have a vehicle or another way to get to interviews

□ I need the job developer to take me to interviews

□ I can interview by myself

□ I need assistance during interviews

□ Other (specify):

Follow up with employers:

□ I can send a thank you note on my own

□ I need the job developer to help me write and send a thank you note

□ I can call an employer about the status of my application on my own

□ I need the job developer to call the employer about the status of my application

□ I can call the interviewer about the status of the hiring decision

□ I need the job developer to call the interviewer and ask about the status of the hiring decision

Other job search activities I can do (specify):

Other job search activities I would like the job developer to assist me with:

Participant/Representative Signature Date:

Job Developer Signature Date:

*Required – this form must be submitted with the Job Placement Plan. Please submit the completed form to the referring Vocational Rehabilitation Counselor

State of Nevada Bureau of Vocational Rehabilitation Job Placement Plan

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Participant Name: Case ID#: Participant Contact Information:

Contractor Company:

Contractor Contact Information:

Rehabilitation Counselor: Counselor Phone: Counselor Email: Contractor Name:

Employment Specialist: Employment Specialist Contact Information:

Vocational Goal or Area of Focus: General location (area of town, bus route etc.): Type of Work:

□ Full time ☐ Part Time ☐ Either

□ Day Shift ☐ Night Shift ☐ Swing Shift ☐ Any Shift

□ Special Considerations:

□ Must have benefits ☐ Benefits not required Lowest Acceptable Wage: $ Desired Wage: $ Activities to avoid:

Job Developer Actions/Responsibilities: Describe how the participant and Job Developer will work together; method of communication, how often, when, and where will you meet:

Discuss with the participant their skills, strengths, abilities, and achievements in relation to their employment goal:

Employment barriers, resources, and strategies to address (including criminal background and social security impacts):

Accommodations needed, if any (JAWS, Dragon, extra breaks, etc.) and how they will be addressed:

Transportation Plan (bus, own vehicle, need someone to transport):

Other limitations or impediments to employment (medication side effects, medical conditions, drug use, etc.):

Describe networking organizations and activities you and/or the participant will utilize:


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Describe how you will work with the participant to approach employers that hire for positions that match the participant’s employment goal:

Number of employer contacts per week and initial list to contact:

Describe your plan for contacting employers in the participant’s field of interest and advocating on behalf of the participant: Explain how the Job Developer and the participant will address disability disclosure to the employer, if applicable:

Explain how will you assist the participant in researching employers in preparation for completing applications or interviews:

List the number of job leads and times per week they will be provided to the participant:

List the number of times per week you will provide hands on assistance completing applications:

List the number of applications/resumes you will submit per week on behalf of the participant:

Describe how you will follow up with employers on previously submitted applications/resumes:

Describe how you will work with the employer and participant to set up informational interviews or phone calls:

Describe how you will assist the participant with preparation for interviews with specific employers:

Describe your plan for accompanying the participant to interviews:

Describe how will you contact employers after interviews to advocate for the participant:

Initial plan for on the job support once employment is obtained:


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Participant Responsibilities: Please initial next to each of the following to acknowledge that you understand and accept each responsibility.

Show up on time to meet with Job Developer at specified place

Inform Job Developer of employers and positions I would like the Job Developer to pursue

on my behalf

Inform Job Developer, in advance, of times I will not be available to submit applications or

attend interviews (for example: if I am going out of town)

Maintain constant contact with Job Developer, to provide and receive updates on job

placement activities

Check email, voicemail and texts daily for communication from Job Developer or employer

and will respond in a timely manner

Inform Job Developer, as soon as reasonably possible, when employers contact me directly

Show up early, well-groomed and prepared for all interviews

Send employers Thank You Notes after interviews

Networking; ask family, friends and other people I know if they know of any jobs that would be good for me

Maintain a log of places applied, dates applied, and employer contact information Will complete tasks assigned by Job Developer that pertain to my job search such as:

researching employers, following up and completing applications, etc. Maintain appropriate behavior during all stages of job search and employment

Participant/Representative Signature: Date:

Job Developer Signature: Date:

Rehabilitation Counselor Signature: Date:

The Job Placement Plan must be completed and submitted to BVR within seven business days after the Placement Plan Meeting. Please submit the completed form to the referring Vocational Rehabilitation Counselor

State of Nevada Bureau of Vocational Rehabilitation Job Placement Services Report

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Participant’s Name: Case ID#: Rehabilitation Counselor: Vocational Goal: Reporting Period:

Date of Report: Contractor Name: Contractor Company: Contractor Contact Information:

Services Provided (Check and submit one service per report): *Note: if more than one service is checked the report will be rejected and sent back for correction. Must submit at least one report per month.

□ Job Seeking Services

□ Resume Development

□ Advocacy

□ Tutoring

□ Non-Supported Employment

□ Supported Employment

□ Supported Employment Job Fit Analysis

□ Customized Employment

□ Discovery

□ Job Coaching Supported and Customized Employment

□ Job Coaching Non-Supported Employment

Date Specific Time

Total Time

Type of Participant

Contact

Methods, Activities, Tasks and Progress:

Issues that arose this month or remain unresolved (health, behavior, transportation, child care, etc.):

Past issues that have improved or been resolved:

Contractor Signature: Date:

Please submit the completed report to the referring Vocational Rehabilitation Counselor

State of Nevada Bureau of Vocational Rehabilitation Verification of Employment

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Participant Name: Case ID#: Counselor:

Employer who issues the paycheck:

Employment site (name of company where work is completed if different from issuer of

paycheck):

Address:

Supervisor Phone:

Start Date: (date participant begins earning wages):

Rate of Pay: ☐hourly ☐weekly ☐monthly

☐Full Time ☐Part Time (# of hours per week):

If part time: ☐Set number of hours per week

☐Number of hours per week varies: Min.# Max #

Work Schedule: ☐Varies by Week ☐Regular Schedule (days and times):

Benefits: ☐Health Insurance If yes, participant eligible:

☐First Day ☐Three Months ☐Six Months ☐Other

☐Annual Leave ☐Sick Leave ☐Retirement Plan ☐Paid Holidays

☐Other

Probationary Period: ☐Three Months ☐Six Months ☐One year ☐Other

Job Title:

Job Duties: (attach job description or describe below):

Date:

Participant/Representative Signature (Indicates participant is in agreement with job as described above) Date:

Employer Signature

Date:

Job Developer Signature

State of Nevada Bureau of Vocational Rehabilitation

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Job Development Services Report

TO BE COMPLETED BY JOB DEVELOPER AND PARTICIPANT

IPE Vocational Goal:

Placement is consistent with IPE Goal: ☐Yes ☐ No

If no: Is placement consistent with participant’s employment factors (strengths, resources,

priorities, concerns, abilities and capabilities) as well as interests and informed choice AND

did the counselor pre-approve the alternative placement before it took place? ☐Yes ☐

No Explain:

Is placement within the referral criteria provided by BVR? ☐Yes ☐No

If no: Was it pre-approved by the counselor in writing before the placement was made?

☐Yes, Provide date of pre-approval:

☐No, Explain:

Placement is in an integrated setting and the participant is earning pay and benefits at the

same rate as other employees without disabilities who do the same or a similar job and is

earning no less than the State minimum wage? ☐Yes ☐No If no, explain:

Position is Permanent: ☐Yes ☐No

If no: Explain and include estimate of duration:

Participant is satisfied with job offer including the rate of pay, job duties, hours, location etc.:

☐Very Satisfied ☐Mostly Satisfied ☐Somewhat Satisfied ☐Not Satisfied

☐Very Unsatisfied

☐Would like something better but willing to start here (for example: to gain experience, or something better not available – such as no business is located conveniently to the participant’s home, therefore he/she must work a distance from his/her home). If answer is other than “very satisfied” or “mostly satisfied”, please explain:

Other Participant Comments (optional):

Other Job Developer Comments (optional):

Date: Participant/Representative Signature

Date: Job Developer Signature

Please submit the completed form to the referring Vocational Rehabilitation Counselor

State of Nevada Bureau of Vocational Rehabilitation

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30, 60, 90 Day Verification of Successful Employment and Job Retention

□ 30 DAYS ☐ 60 DAYS ☐ 90 DAYS

Participant: Counselor:

Employer/Address:

Supervisor/Manager: Work Phone:

Job Title:

Rate of Pay: Hours per Week:

Start Date: Today’s Date:

Health Insurance Benefits: Yes No

Participant/Representative Signature: Date:

Job Developer Signature: Date:

Supervisor/Employer Signature: Date:

List any issues or concerns that may need to be addressed (Provide supplementary report or continue on new page if more space is required):

Consistent Contact is Required Date Time Method Spoke/Met Result

☐Text/Email

☐Telephone

☐Job Site Visit

☐Other:

☐Employer

☐Participant

☐Other:

☐Text/Email

☐Telephone

☐Job Site Visit

☐Other:

☐Employer

☐Participant

☐Other:

☐Text/Email

☐Telephone

☐Job Site Visit

☐Other:

☐Employer

☐Participant

☐Other:

☐Text/Email

☐Telephone

☐Job Site Visit

☐Other:

☐Employer

☐Participant

☐Other:

Form and a copy of the participant’s most recent paystub (if this form is not signed by the employer) to be submitted with each bill for payment of successful employment progress. Please submit the completed form to the referring Vocational

Rehabilitation Counselor

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Appendix B

Scope of Work

ATTACHMENT 1 JOB DEVELOPMENT SERVICES

SCOPE OF WORK

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Initial the Following:

Referral: Contractors will receive a referral form from the Bureau of Vocational Rehabilitation (BVR) requesting services, services by the contractor shall not be provided prior to receiving a written request and authorization from BVR. Contractors will indicate the ability to provide services as indicated on the Job Development Services Intake Accept/Reject form.

Licensure and Credentials: Contractors, both in state and out of state, must provide evidence of a Nevada State Business License in good standing with the State of Nevada Secretary of State’s office. The individual/Contractor providing the employment supports and signing the report of services must be qualified in their discipline per their accreditation board, meet State of Nevada requirements for professional standards and certification and maintain educational requirements of your emphasis. The State of Nevada will not utilize the services of any non-licensed Contractor.

All Contractors are required to:

• Complete the Vendor Registration with the Nevada State Controller’s Office • Complete fingerprints and background checks, at the cost of the Contractor.

o Adhere to the Rehabilitation Division: BVR/Bureau of Services to the Blind and Visually Impaired (BSBVI) Participant Services Policy and Procedures Manual.

• If providing Pre-ETS services, must submit Curriculum for approval for Pre-ETS Services. • Complete the following training and submit certificates of completion to BVR:

o E-Rehab Nevada Job Development Training, one-time certification. o E-Rehab Nevada Job Coaching Training, one-time certification. o All Contractors providing services covered in this scope of work must complete an

Ethics training provided by BVR or an approved course, documentation of completion or a certification is required within one year of approved contract and then every three years.

o Association of Community Rehabilitation Educators (ACRE) Certification required for Supported Employment Services, 40 hrs. of training.

Contractors will not be added to the approved Contractor list without complete and approved receipt of all required documentation.

Agency and Quality Assurance Reviews: Contractors must maintain copies of all referrals, authorizations and reports in a file (hard or electronic) for five years that can be provided to BVR upon request for quality assurance reviews or for other purposes as deemed necessary by BVR; in order to determine if services were appropriately and adequately provided as authorized. Reports for services billed at an hourly rate must include specific details regarding the services and activities provided and the specific date and time period of services being invoiced (for example, 9/28/18 1:00pm – 3:00pm).


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Check mark the Services you will provide.

☐ Pre-Employment – Job Seeking Services

Job Seeking Services may be authorized on a one on one basis if a participant requires assistance beyond his/her own ability that cannot be readily provided by another party such as BVR’s internal Job Development Team, BVR Counselor or JobConnect; activities such as (but not limited to) completing applications, job searching, interviewing skills or maintaining employment. Applications (1.30 - 4.0 hours)

• Gathering Information/Master Application • Completing Applications

o On-line o Paper o Other

• Disclosing needed accommodations

• Practice completing applications

Job Search (2.0 - 4.0 hours) • Identifying appropriate job opportunities • Networking • On-line job search • Utilizing Job Connect/EmployNV/etc. • Informational Interviewing • Other sources (such as help wanted ads) • Plan for managing extenuating factors (transportation, child care stressors etc.) • Understanding the Employer’s Perspective • Qualities employers are seeking

• Social Media: What is on your page? How may it affect the employer’s view point?

Interview Skills (3.0 - 6.0 hours) • Dress, Grooming and Hygiene • Body Language • Answering Interview Questions • Typical/most common questions • Emphasizing strengths • Managing weaknesses or unfavorable information • Disclosing needed accommodations

• Mock Interviews/Practice and Feedback

Maintaining Employment (1.0 - 6.0 hours) • Showing Up on Time Eager to Learn and Ready to Work • Critical Skills • Work Behaviors and Skills • Dress and Grooming • Addressing Accommodations


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Reporting and Invoicing: All reports and invoices are to be provided to BVR dedicated email either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Resume Development

As requested by BVR, resume development should not exceed four hours, and is generally provided on a one on one basis. Individual services may be authorized if a participant requires assistance beyond his/her own ability that cannot be readily provided by another party such as the BVR’s internal Job Development Team, BVR Counselor or JobConnect. A professional resume in a Word and/or PDF document.

• A cover letter in a Word and/or PDF document. • A flash drive will be provided to the participant by the Contractor for storage of Resume

and Cover Letter.

Reporting and Invoicing: The completed resume and cover letter will be emailed to BVR and the participant. All reports and invoices are to be provided to BVR via the dedicated billing email either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Advocacy

Advocacy: Advocacy may be authorized if a participant requires assistance beyond his/her own ability that cannot be readily provided by another party such as a family member to complete activities such as (but not limited to):

• Assisting the participant with obtaining a work or identification card • Assisting the participant with obtaining appropriate interview clothing • Assisting the participant with new hire paperwork and orientation activities

Advocates will provide to BVR a report that includes the specific date, time and services provided.

Reporting and Invoicing: All reports and invoices are to be provided to BVR via the dedicated billing email either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Tutoring

Tutoring: Tutoring may be authorized if a participant requires assistance beyond his/her own ability that cannot be readily provided by another party such as a family member to complete activities such as (but not limited to):


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• Assistance to participants in a course of study for any other field where they need assistance in understanding the content beyond tutoring services provided by their school.

• Assistance to participants needing help to pass the DMV Driver’s License test, or CDL as many jobs require a driver’s license

• Assistance to participants when they initially enter the work force and need to understand certain content to retain their jobs or need to boost academic skills to retain their jobs.

Reporting and Invoicing: All reports are to be provided to the BVR counselor and invoices are to be sent to the dedicated billing email at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Non-Supported Employment

Non-Supported Employment (NSE) is for participants referred to Contractors should the participant require assistance in their job search beyond their own capabilities or based on BVR need. Contractors are expected to provide significant services well beyond what a participant could accomplish by his or her own efforts.

Contractor Responsibilities: Interview/Intake Meeting: Meet in person with the referred participant, and if needed or requested the Counselor and/or Employment Specialist to allow the participant to make an informed choice of Contractor to work with. Individuals with disabilities must be active participants in their own rehabilitation programs, including making meaningful and informed choices about the selection of their vocational goals, objectives, services and supports they receive. This is the opportunity for the Contractor to perform the intake and gather all information to determine acceptance or rejection of the referral. If the Contractor accepts the referral the acceptance and report will be sent to BVR within five business days. If rejecting the referral, the Contractor must indicate why he/she cannot effectively work with the participant within five business days.

Note: if the Contractor does not have the time or resources to serve all open referrals the Contractor should not complete additional intakes until the backlog is cleared.

Job Placement Meeting: The Job Placement Meeting is facilitated by the referring Vocational Rehabilitation Counselor with the participant, participant’s family members, Contractor, support persons and, community partners. The purpose of this appointment is to discuss the guidelines, and set expectations of all parties.

Job Placement Plan: After the Job Placement Meeting the Contractor and participant will jointly develop a Job Placement Plan based on the Job Development Services Referral Form, specific IPE goal and information gathered from the Job Placement Meeting. This Job Placement Plan must be individualized and outline specific Contractor and participant’s responsibilities based on the unique strengths, needs and situation of the individual participant. Generic placement plans are not and will not be accepted or compensated. The Job Placement Plan and invoice are to be


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provided to referring Vocational Rehabilitation Counselor within seven business days of the meeting and must detail the discussed guidelines, set expectations of all parties, discovery process and services to be provided to the participant.

Job Seeking Preparation: The Contractor may provide individualized Job Seeking Skills Preparation(JSS) at BVR’s discretion. Individualized JSS is used to prepare the participant with applying to a specific job, employer or business or to refine the participant’s job seeking skills in particular areas. In most cases the participant should have previously attended a comprehensive job seeking skills training. The Contractor’s JSS preparation is supplemental to any other JSS instruction the participant previously received and should be individualized to assist the participant with their unique needs that are compatible with the way the Contractor works with employers. This preparation will be approximately two - four hours in length. This service must be requested in writing and be pre-authorized by BVR according to the established fee schedule. The Contractor must provide a report including JSS topic, specific dates, times and all services provided. The Contractor can then invoice for the Job Seeking Preparation supplemental to JSS and will only be paid if JSS preparation services are actually provided.

Non-Supported Employment Placement: Job placements must be within the participant’s abilities, capabilities, work restrictions and must be in competitive integrated employment, is compensated at or above minimum wage and the participant’s wage and level of benefits is not less than that paid by the employer to employees without disabilities with similar experience who perform similar work. Or, in cases of self- employment, the income is comparable to the income received by other individuals who are not individuals with disabilities who are self-employed in similar occupations or performing similar tasks and who have similar training, experience and skills. Placements must also meet the placement criteria provided at the time of referral or be agreed to by the Counselor and the participant prior to the placement. A placement fee will not be paid for placements that do not meet the above criteria even if the participant accepts the position. The Contractor must have provided and documented in the reports submitted monthly, significant placement services contributing toward the obtainment of employment. Completion of the intake/meet and greet, job placement meeting and the job placement plan and JSS are paid as separate fees and are not considered significant placement services for the purpose of invoicing or payment of a job placement fee.

Participant must be on the job for five working days prior to submitting the Employment Verification Form, supporting documentation and requesting payment for initial job placement. A placement fee will not be paid if the participant does not actually begin employment or has not been on the job for five working days performing actual job duties (excluding orientation and similar activities).


Employment begins when a participant starts earning wages, wages earned must be at the


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rate specified in section 6(a)(1) of the Fair Labor Standards Act of 1938, 20 U.S.C. 206(a)(1), the Federal Minimum Wage, or applicable State minimum wage law.

30, 60, 90-day Non-Supported Employment Verification and Retention: The 30, 60, 90-day Employment Verification and Job Retention service begins once the participant has started employment and all job coaching if any has been completed. This service must begin immediately once job coaching has been completed and be provided as often as necessary in order to ensure stability on the job and to intervene should challenges arise. This will vary with each participant. It may be needed daily for some participants during the first few weeks of employment. For other participants, or later in the job, it may not be needed as often.

• During the first month of a job, contacts with the participant and/or the employer should be provided a minimum of once a week, but may be required more often.

• During the second and third month of a job, contacts with the participant and/or the employer should be provided a minimum of twice a month, but may be required more often.

Verification of Successful Employment and Retention reports and supporting documentation must be completed, signed, dated and submitted at the end of each benchmark period. Signatures cannot be obtained ahead of time. No Verification of Successful Employment and Retention invoice will be paid until receipt of the appropriate 30, 60, or 90-day report of contact with the participant during that time period and the accompanying documentation. The Contractor will not provide any additional job coaching or post-employment services unless agreed to in writing and authorized in advance by BVR.

If the Contractor becomes the employer BVR will not pay a placement fee but may authorize the 30, 60, 90-day Employment Verification and Job Retention fee. 30, 60 90-day retention fees will not be paid for “survival jobs” (not the IPE goal placement) or jobs that are not intended to be long term.

Closures of a referral made prior to an employment outcome must be done in an ethical manner, and with appropriate written notice to the participant and the Counselor to inform of the closure.

Reporting and Invoice Instructions: All reports are to be provided to the BVR counselor and invoices are to be sent to the dedicated billing email at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Supported Employment

Supported Employment (SE) is a means by which participants with the most significant disabilities are provided the opportunity to be successful in competitive employment in an integrated setting through the use of on-going support services. Participants referred to a Contractor will require assistance in their job search and/or placement beyond their own capabilities. In the case of supported employment, the Contractor will provide significantly more hands-on job search assistance than in non-supported employment referrals.


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Contractor Responsibilities: Interview/Intake Meeting: Meet in person with the referred participant, and if needed or requested the Counselor and/or Employment Specialist to allow the participant to make an informed choice of Contractor to work with. Individuals with disabilities must be active participants in their own rehabilitation programs, including making meaningful and informed choices about the selection of their vocational goals, objectives, services and supports they receive. This is the opportunity for the Contractor to perform the intake and gather all information to determine acceptance or rejection of the referral. If the Contractor accepts the referral the acceptance and report will be sent to BVR within five business days. If rejecting the referral, the Contractor must indicate why he/she cannot effectively work with the participant within five business days.


Job Placement Meeting: The Job Placement Meeting is facilitated by the Vocational Rehabilitation Counselor with the participant, participant’s family members, Contractor, support persons and, Regional Center Case Worker if the participant is dually enrolled. The purpose of this appointment is to discuss the guidelines, and set expectations of all parties.

Job Placement Plan: After the Job Placement Meeting the Contractor and participant will jointly develop a Job Placement Plan based on the Job Development Services Referral Form, specific IPE goal and information gathered from the Job Placement Meeting. This Job Placement Plan must be individualized and outline specific Contractor and participant’s responsibilities based on the unique strengths, needs and situation of the individual participant. Generic placement plans are not and will not be accepted or compensated. The Job Placement Plan and invoice are to be provided to VRC within seven business days of the meeting and must detail the discussed guidelines, set expectations of all parties, discovery process and services to be provided to the participant. Supported Employment Job Placement Plans will require that the Contractor provide more intensive and hands on services than for non- supported employment placements.

Job Seeking Skills Instruction: The Contractor may provide up to 10 hours of individualized Job Seeking Skills Instruction (JSS) including but not limited to resume development, job seeking skills, interview presentation and social skills needed for job retention. This service must be requested in writing and be pre-authorized by BVR according to the established fee schedule. The Counselor, Employment Specialist and participant will make the decision regarding the number of hours and specific JSS emphasis or instruction needed. The Contractor must provide a report documenting the specific dates, hours of instruction, topics covered and assessment of the participant’s job seeking skills as well as a copy of the completed resume. The Contractor will only be paid for hours of instruction actually provided and authorized.

Supported Employment Job Fit Analysis: In order to ensure an appropriate job placement for supported employment placements Contractors, (as authorized by the Counselor) may facilitate up to five preliminary job fit analysis of potential employers. Contractor responsibilities include arranging job shadowing


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and/or informational interviews with businesses/employers that have available jobs that match the referral criteria and the needs and interests of the participant. The Contractor must accompany the client to the job site and actually meet with the employer to discuss position requirements and company protocol in order to help the client identify the pros and cons of the available positions and determine if it is a good job match. The Contractor will also provide the Counselor a report indicating the pros and cons of each job and an assessment of the appropriateness of the job match.

Supported Employment Placement: Job placements must be within the participant’s abilities, capabilities, work restrictions and must be in integrated settings, paying at least minimum wage. Placements must also meet the placement criteria provided at the time of referral or be agreed to by the Counselor and the participant prior to the placement. A placement fee will not be paid for placements that do not meet the above criteria even if the participant accepts the position. Participant must be on the job for five working days prior to submitting the Employment Verification Form, supporting documentation and requesting payment for initial job placement. A placement fee will not be p a i d if the participant does not actually begin employment or has not been on the job for five working days performing actual job duties (excluding orientation and similar activities).

The Contractor must have provided and documented in reports submitted on a monthly basis, significant placement services contributing toward the obtainment of employment. Completion of the intake/meet and greet, job placement meeting and the job placement plan and JSS are paid as separate fees and are not considered significant placement services for the purpose of invoicing or payment of a job placement fee.

Employment begins when a participant starts earning wages, wages earned must be at the rate specified in section 6(a)(1) of the Fair Labor Standards Act of 1938, 20 U.S.C. 206(a)(1), the Federal Minimum Wage, or applicable State minimum wage law.


30, 60, 90-day Supported Employment Verification and Job Retention: The 30, 60, 90-day Employment Verification and Job Retention service begins once the participant has stabilized on the job, and all job coaching provided by BVR are completed. The Contractor may bill for a 30, 60 90-day Employment Verification and Job Retention Fee at the appropriate 30, 60, 90-day intervals. The Contractor will verify employment for 90 days after the participant is stabilized. A report will be required monthly for a total of three months, and must include documentation of site visits and continued stability in employment.

Verification of Successful Employment and Retention reports and supporting documentation must be completed, signed, dated and submitted at the end of each benchmark period. Signatures cannot be obtained ahead of time. No Verification of Successful Employment and Retention invoice will be paid until receipt of the appropriate 30, 60 or 90-day report of contact with the participant during that time period and the accompanying documentation. The


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Contractor will not provide any additional job coaching or post-employment services unless agreed to in writing and authorized in advance by BVR.

• During the first month of a job, contacts with the participant and/or the employer should be provided daily during the first week and twice a week for the next three weeks or more often as needed.

• During the second and third month of a job, contacts with the participant and/or the employer should be provided a minimum of once a week, but may be required more often.

If the Contractor becomes the employer BVR will not pay a placement fee but may authorize the 30, 60, 90-day Employment Verification and Job Retention fee. 30, 60, 90-day retention fees will not be paid for “survival jobs” (not the IPE goal placement) or jobs that are not intended to be long term.

Closures of a referral made prior to an employment outcome must be done in an ethical manner, with appropriate written notice to the participant and the Counselor to inform of the closure.

Reporting and Invoicing: All reports are to be provided to the BVR counselor and invoices are to be sent to the dedicated billing email at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.


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Customized Employment-Only available to CE certified providers pre-approved by Vocational Rehabilitation Management Contractor Responsibilities:

Interview/Intake Meeting: Meet in person with the referred participant, and if needed or requested the Counselor and/or Employment Specialist to allow the participant to make an informed choice of Contractor to work with. Individuals with disabilities must be active participants in their own rehabilitation programs, including making meaningful and informed choices about the selection of their vocational goals, objectives, services and supports they receive. This is the opportunity for the Contractor to perform the intake and gather all information to determine acceptance or rejection of the referral. If the Contractor accepts the referral the acceptance and report will be sent to BVR within five business days. If rejecting the referral, the Contractor must indicate why he/she cannot effectively work with the participant within five business days.


Discovery: Discovery is a process that asks the fundamental question, “Who is this person?” Discovery explores the participant’s specific areas of competence and translates their life competencies into their conditions for success and possibilities for employment. Through this process their specific areas of competence, skills, and interests are the foundation for the negotiation of a customized job to be offered to potential employers. Discovery must occur in the setting that best reflects the participant’s strengths.

The Contractor will receive an authorization for Discovery services and shall begin Discovery after the initial team meeting. The primary purpose of the Discovery is to determine the participant’s passions, abilities, skills and interests. The Contractor should visit the participant’s home for purposes of gaining information of routines, activities, and other perspectives of the participant’s life competencies. If a home-based visit is refused or denied by the participant and/or participant’s family, the Contractor shall find alternative locations in the neighborhood, and must be approved by the participant and participant’s family as appropriate. The Contractor should interview two or three people that the participant knows well and observe the participant in the community in a successful, positive activity. During this time the Contractor and participant shall jointly develop a Job Placement Plan that addresses the specific capabilities and needs of the participant. After the first three weeks of Discovery, the Contractor shall provide BVR with a report documenting the participant’s progress during the Discovery period. The report must include


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attendance, attitude, social interaction/skills, strengths, weaknesses, and any identified barriers to employment. During this time, if applicable, the Contractor may work with the participant to create a video resume or a narrative visual portfolio. The Contractor will submit a copy of the video resume/visual portfolio to BVR and the participant in either a CD format or saved to a USB memory stick. At the conclusion of the Discovery period, the BVR Counselor will schedule a team meeting within two weeks after the receipt of the approved reports and invoices for payment. The Contractor shall attend the team meeting and participate in the review of the individualized Discovery report. The team will confirm or amend the participant’s IPE to meet the desired goals. The team will determine if the participant should be referred for a Community Based Assessment (CBA) or proceed to job placement. If it is determined by the BVR Counselor and the team that there isn’t enough information garnered from Discovery to finalize the goal on the IPE the BVR Counselor may authorize additional services. In some cases, it may be concluded by the team to discontinue CE services.

Customized Employment CBA: When the participant is moved to a CBA, the BVR Counselor will issue an authorization to the Contractor for CBA services. CBA site development must adhere to the requirements found in the BVR/BSBVI Participant Services Policy and Procedures Manual. The Contractor shall coordinate with the BVR Counselor to ensure that the participant has completed all required paperwork needed by the temporary employment agency providing employment services before the participant begins at the CBA site. It is expected that the Contractor will develop a CBA site that is appropriate and meets the participant’s desired employment goals and IPE. The Contractor shall submit weekly reports to BVR and at the conclusion of the CBA the Contractor will submit a final CBA report.

Customized Job Development: When the participant is moved to CE job development, the Contractor will receive an authorization for CE job placement services and schedule a Placement Plan Meeting. The Contractor will work with the participant to create a customized employment opportunity in conjunction with the participant’s desired employment goal.

Job Placement Plan Meeting: The Job Placement Meeting is facilitated by the Counselor with the participant, participant’s family members, Business Development Team, Contractor, support persons and, Regional Center Case Worker if the participant is dually enrolled. The purpose of this appointment is to discuss the guidelines, and set expectations of all parties.

The Contractor shall jointly develop an individualized Job Placement Plan with the participant based on 20 - 30 hours of activities over a six-week period that translates the participant’s competencies, skills, and interests into possibilities for employment.

The reports are to be provided monthly during the on-going job development phase with details of approached employers, completed interviews, results of interviews, identified strengths and weaknesses and any need for a possible intervention by the BVR Counselor. After an appropriate employment opportunity has been developed and the participant is offered employment, the Contractor shall submit a signed copy of the Employment Verification Form, and supporting documentation. Participant must be on the job for five working days performing job duties (excluding orientation and similar activities) prior to


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submitting the verification form and requesting payment for initial placement. A placement fee will not be paid if the participant does not actually begin employment or has not been on the job for five working days. The Contractor will submit a placement report that must include employment specifics and identify the follow along/post-employment supports that are to be provided.

Customized Employment Job Coaching: Job coaching must be approved and authorized in advance. Job Coaches assist the participant and an employer by providing specialized training and job-related support services on or off the worksite. This assistance is in addition to, and supports the orientation and training normally provided by the employer. Job coaching assists the participant to successfully perform his/her job to the employer’s expectations. Services may include instruction on work tasks, coping and organizational skills, strategies for task completion, implementation of accommodations, facilitating communication, development of natural supports, and consultation to the employer regarding disability and job-related issues.

30, 60, 90-day Customized Employment Verification and Job Retention: The 30, 60, 90-day Customized Employment Verification and Job Retention service begins once the participant has achieved stability on the job, all job coaching provided by BVR are completed and the participant is receiving extended (job maintenance) services from an entity other than BVR (except in rare cases allowed under federal regulation when BVR is providing extended services to a youth). The Contractor may bill for a 30, 60 90-day Employment Verification and Job Retention Fee at the appropriate 30, 60, 90-day intervals. The Contractor will verify employment for 90 days after the participant is stabilized and begins receiving extended services and supports by an entity other than VR (except as noted above in rare circumstances involving a youth). A report will be required monthly for a total of three months, and must include documentation of site visits and continued stability in employment.

Verification of Successful Employment and Retention reports and supporting documentation must be completed, signed, dated and submitted at the end of each benchmark period. Signatures cannot be obtained ahead of time. No Verification of Successful Employment and Retention invoice will be paid until receipt of the appropriate 30, 60 or 90-day report of contact with the participant during that time period and the accompanying documentation. The Contractor will not provide any additional job coaching or post-employment services unless agreed to in writing by Vocational Rehabilitation.

• During the first month of a job, contacts with the participant and/or the employer should be provided daily during the first week and twice a week for the next three weeks or more often as needed.

• During the second and third month of a job, contacts with the participant and/or the employer should be provided a minimum of once a week, but may be required more often.


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Reporting and Invoicing: All reports and invoices are to be provided to the BVR counselor and invoices are to be sent to the dedicated billing email at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Job Coaching/Coaching

Job Coaching (JC) may be authorized for participants receiving Supported or Customized Employment Services or for other participants when the Counselor can document the need for specific job coaching services beyond the customary training provided by the employer.

Job coaching and coaching is paid on a one-to-one ratio. Job Coaches cannot bill more than the one-on-one hourly rate for any one hour worked. As authorized by the Counselor, Job Coaches may bill for the following services:

• Identification of work place adaptations or accommodations. • Structured training techniques that support the employee in the obtainment of:

o Job skills including task-mastery and the development of compensatory strategies and interventions.

o Work related skills such as meeting time and attendance requirements, grooming requirements, interaction with co-workers and responding to a supervisor.

• Travel training • Evaluating and monitoring the participant’s performance.

• Developing natural supports in the work place such as assisting co-workers and supervisors in learning how to support the participant.

• Developing a long-term support plan for the participant, if required. • Other direct services and interventions needed to support the participant in being

successful in his or her position. Job coaches may not bill for:

• Unauthorized services. • General e-mailing and requests for additional job coaching hours. • Non-purposeful services. • Job coach travel time unless it is the travel directly associated with providing

travel training to the participant or transporting the participant. • Poorly planned and ineffective job coaching activities/incompetent services. • Unethical services. • Mileage – except as noted for Contractors serving underserved rural areas.

Reporting and Invoicing: All reports and invoices are to be provided to the Vocational Rehabilitation Counselor by email, US Mail or in person, either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.


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□ Pre-Employment Transition Services

The intent of Pre-Employment Transition Services (Pre-ETS) is to assist secondary education students with disabilities to transition from school directly into employment, or into postsecondary education, or training that will lead to employment.

Pre-ETS Contractors agree to provide services for students with disabilities who are eligible or potentially eligible participants of the Bureau of Vocational Rehabilitation (BVR) as outlined herein, which include the following five required activities:

• Job Exploration Counseling

• Counseling on Opportunities for Enrollment in Comprehensive Transition or Postsecondary Educational Programs at Institutions of Higher Learning

• Workplace Readiness Training • Instruction in Self-Advocacy • Work-Based Learning Experiences

Delivery of Curriculum Contractors shall either use the BVR recommended curriculums or submit a curriculum to BVR for approval. The curriculum selected or created should meet a universal design requirement and be flexible with a range of activities and to accommodate students who are non-readers, as well as students who are higher functioning. This curriculum must include, but is not limited to, the training modules listed under each Pre-ETS required activity. The curriculum must include two or more of BVR’s core requirements and must be approved by BVR prior to the start of services. (These core requirements are listed under each required activity below) Initial training will start with 11th and 12th grade levels; Contractors may offer training to the 9th and 10th grade level upon approval by BVR. Ideally, each Pre-ETS required activity will be taught independently as a stand-alone required activity. Workplace Readiness training and Instruction in Self-Advocacy m a y each be taught over a five-week time period covering a single session each week, or depending upon the requesting Teacher’s calendar or the participant school’s schedule accommodations may be made. Job Exploration Counseling may be taught in three sessions, and Counseling on Opportunities for Enrollment in Comprehensive Transition or Post-Secondary Educational Programs at Institutions of Higher Ed may be taught in two sessions. Contractors will allow students the opportunity to make-up modules as feasible. Contractors shall distribute the BVR course evaluation form at the completion of each required activity, and completing an attendance sheet is required for each participant training session.

Job Exploration Counseling: Assist students with exploring career opportunities that fit their interests, skills and abilities and must include, but is not limited to, the following:

• Assistance accessing and completing self-assessments and interest inventories.

• Assisting participant students in exploring the requirements, working conditions, wages, etc. of a particular occupation.

• Assisting a student to complete a labor market survey or completing one on behalf of the student.

• Increase awareness of non-traditional career opportunities.


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Counseling on Opportunities for Enrollment in Comprehensive Transition or Post- Secondary Educational Programs at Institutions of Higher Education Assist students with exploring opportunities for enrolling in higher education and must include, but is not limited to, the following:

• Provide information on career options, course offerings, and type of academic and occupational training needed to succeed in the workplace, and postsecondary opportunities associated with career fields or pathways.

• Providing information about college application and admission process.

• Provide instruction on readiness for higher education. • Provide information on access and applications for grants /scholarships and assistance

completing applications, if needed [i.e., Free Application for Federal Student Aid(FAFSA)].

• Assistance researching training facilities. • Providing resources that may be used to support participant student success in

education and training (i.e., disability resource center). • Postsecondary opportunities associated with career field or pathway.

Workplace Readiness Training Develop independent living and work readiness skills in consideration of the unique needs of each student and must include, but is not limited to, the following:

• Job seeking skills • Resume writing • Job application assistance • Interview skill building • Understanding workplace expectations/relationships • Communication and interpersonal skills • Identifying transportation resources

• Provide connections and support to peer counseling and resources, to assist with self- sufficiency such as: housing, personal finance, budgeting, etc.

Instruction in Self-Advocacy Training provides self-advocacy instruction based on the unique needs of the student and must include, but is not limited to, the following:

• Self-Awareness • Understanding and identifying goals, objectives, strengths, and weaknesses. • How to obtain help or know whom to ask for assistance. • How to explain their disability to others in the context of seeking accommodations. • Taking responsibility for actions and decisions. • Communication • Body language • Self-expression • Assertiveness • Listening • Negotiation • Compromise • Use of assistive technology • Locating Resources


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• Medical assistance/information • Transportation services • Understanding Supplemental Security Income (SSI) • Financial assistance • Unemployment assistance • Community resources • Knowledge of Rights • Understanding the Individualized Education Plan (IEP) • Personal rights

• Educational rights

• Americans with Disabilities Act (ADA) and Individuals with Disabilities Education Act (IDEA)

Work-Based Learning Experiences: Work-based learning experiences may include opportunities that are in school instruction, after school or outside the traditional school setting. These experiences must be provided in an integrated setting to the maximum extent possible. They can include, but are not limited to, the following:

• Coordinating a school-based or community-based program of job training and informational interviews to research employers

• Work-site tours to learn about necessary job skills • Job shadowing • Mentoring opportunities in the community • Paid or unpaid internships • Apprenticeships • Short-term employment • On-the-job trainings

Reporting and Invoicing: All reports and invoices of Pre-ETS services delivered to potentially eligible students and eligible BVR participants are to be provided to the Transition Coordinator, either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Career Counseling Information and Referral Services These services must be provided in a manner that facilitates independent decision-making and informed choice and in most cases, will be provided at Community Rehabilitation Programs (Sheltered Workshops). The Contractor will deliver this training in one two-hour session. The Contractor will use materials developed by BVR. The Contractor will also provide additional information, as applicable, to meet the specific needs of the particular group of attendees. The training session at a minimum will include, but is not limited to the following:

• An exploration of competitive integrated employment and how interests and priorities may align with competitive integrated employment.

• Providing information on and discussing BVR supports and services available to assist the participant in pursuing competitive integrated employment.

• Informing participants that BVR services can be provided to eligible participants in non- integrated or sheltered work settings if necessary for training or otherwise preparing for employment in an integrated setting. A discussion regarding types of


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employment opportunities, labor market information, wages and working conditions. • Assisting participants in exploring the specific requirements, wages and

working conditions of a particular occupation. • Information and referral on benefits planning for SSI/SSDI recipients particularly

with regard to the interplay between earned income and income-based financial, medical and other benefits.

• Provide information regarding community resources/agencies that are available for employment services (information and referral to federal, state and other resources in the geographical area that offer employment-related services and supports designed to assist the participant to explore, discover, experience and attain competitive integrated employment).

Reporting and Invoicing: All reports and invoices are to be provided to the regional 511 Program Coordinator, either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

□ Community Work Experience Program

Program Overview/Goal The Bureau of Vocational Rehabilitation Division (BVR) will work in collaboration with the Contractor to provide BVR participants community work experience(s). The goal is to provide a variety of work environments which allow participants with the most significant disabilities the opportunity to learn appropriate work skills, behaviors, understanding of employer expectations and overall successful experiences to determine their readiness for competitive integrated employment.

Contractor Requirements: The Contractor/site must be approved by BVR prior to the initiation of the program. The Contractor must be able to provide opportunities for in-demand competitive integrated employment (as defined by the Workforce Innovation and Opportunities Act of 2014, WIOA) to BVR participants.

Program Objectives

• Provide participants with the most significant disabilities a variety of work based learning opportunities.

• Introduce participants with the most significant disabilities to different in-demand industry sectors.

• Determine the participant’s proficiency, motivation, readiness and abilities while in a working environment.

• Provide an individualized comprehensive report for the participant that outlines: o Needs, accommodations, work behaviors, attendance and

punctuality, communication, grooming and appearance. o Employment readiness:

▪ Ready for competitive integrated employment. ▪ Ready for supported employment. ▪ Not ready for competitive integrated employment.


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Referral Criteria • Participants must be at least 18 years of age and permitted to work in the United States or

participants 16 years of age must obtain a work permit. • Participants must have an open case with BVR.

• Participants must be a person with the Most Significant Disability as coded by the BVR Counselor.

• Participants must be referred by their BVR Counselor to enter the program.

• Participants identified as a “Student” with a disability, as defined under WIOA and in accordance with the Individuals with Disabilities Education Act (IDEA) may receive Pre- Employment Transition Services (Pre-ETS) workshops if it has been determined that the student needs it and or has not already received it.

INDEPENDENCE LEVELS

Level

Staff to Participant Ratio Description

1

0:1 Participants coded as Most Significantly Disabled with 1

functional limitations and other barriers to employment noted.

2



3



4



5

1:1 Participants coded as Most Significantly disability with 5


Industry Sectors The Community Work Experience program is designed to provide BVR participants with significant or the most significant disabilities opportunities for a variety of real work experiences. As such, the work experience program shall consist of a minimum of two rotations per each of the program sites. The work experience program shall run five days per week, Monday through Friday, excluding holidays or staff development days. The program shall offer up to four hours of real work experience each day; however, based on the participant’s needs, accommodations, such as Job Coaches will be provided. In addition, the work experience program shall be a minimum of 20 days, extending to a potential maximum of 40 days. Participants are encouraged to work in each industry sector a minimum of one week per rotation site and shall allow the flexibility for extended time in rotations to accommodate for informed choice.

Contractors are encouraged to develop employment opportunities in the community focusing their efforts on the development of sites that are representative of in-demand occupations and those which are representative of real experiences of competitive integrated employment. It is expected that Contractors offer a variety of sector industries for program participants to choose from.

Sector industries, include but are not limited to:


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• Retail • Janitorial • Animal Care • Plant Nursery • Food Service • Warehouse • Hospitality

• Computer Recycling

If a referral is received which requires a unique work opportunity, BVR may approve the Community Based Assessment (CBA) Fee Schedule for that purpose. However, the Contractor must have an approved Job Development Services Agreement with the Rehabilitation Division to provide this service. The CBA Site Development and associated fees will supersede this agreement.

Contractors must identify which Independence Levels they are able to serve. Choose all that apply (refer to the Independence Level chart above for staff to participant ratios):

□ Independence Level 1 □ Independence Level 2 □ Independence Level 3

□ Independence Level 4

□ Independence Level 5

Contractor Responsibilities: Accept and process BVR referrals. Schedule and complete an Intake Appointment with referred participants within 10 business days of the receipt of the referral packet. Communicate the intake appointment date and time with the BVR Counselor. Send an Intake Report to the referring BVR Counselor including the program start dates, times and locations. Make available all necessary staff to support the needs of BVR referrals. This should include providing a staff person who shall be present during all hours at the work or community site. Contractors are prohibited from using staff for evaluation purposes that also materially participate in the operation of a sheltered workshop or entity paying less than minimum wage, per regulations found under Section 511 of WIOA. Provide instruction, coaching, and a minimum of two community sites and two work experience rotation opportunities within each community site. The Contractor shall contact the BVR Counselor regarding any problems, challenges, or behavioral concerns immediately or within 24 hours to discuss and collaborate on a resolution. Any incidents shall be documented and forwarded to the BVR Counselor. Coordinate payment of participant wages. Contractors must choose one option below:

• A staffing agency is used to pay participant wages and to cover Workers’ Compensation Insurance for the participants at the community site, OR

• The Contractor will pay the participant’s wages at or above the higher State minimum wage requirements as specified in section 6(a)(1) of the Fair Labor Standards Act of 1983, 29 U.S.C. 206 (a)(1), and pay for Workers’ Compensation Insurance for the participants at the community site. BVR will authorize these expenditures directly to


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the Contractor.

Monitor participants’ progress. Progress shall be documented by attendance and bi-weekly progress reports. Reports are to be submitted bi-weekly to BVR Counselor. Invoices shall include the authorization number, participant case ID number, date and description of the service.

Meet with program participants at the end of the program to review performance results (Exit Meeting). Contractors are encouraged to invite BVR Counselors to Exit Meetings. Complete and submit the final report with outcomes and recommendations to BVR Counselor within 10 business days of program exit. Recommendations should include documentation and rationale to support one of the following next steps:

• Ready for competitive integrated employment. • Ready for supported employment. • Not ready for competitive integrated employment.

Reporting and Invoicing: All reports and invoices are to be provided to the BVR counselor and invoices are to be sent to the dedicated billing email at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

Situational Assessments

The purpose of a Situational Assessment (SA) is to provide an assessment of work performed in a semi-controlled work environment through a Community Rehabilitation Program (CRP). The CRP or a BVR approved temporary employment agency is responsible for direct payment of payroll and workers’ compensation costs, although, in accordance with the BVR’s current approved fee schedule and approved Job Development Service Agreements or contracts.

The CRP is responsible for contacting the participant for an intake and informs the Counselor of intake times and the start of the assessment. The CRP also contacts the Counselor if any challenges or problems occur that need addressing before the completion of the assessment. The CRP completes the final evaluation report.

If the CRP or participant reported any undue concerns or issues during the assessment, it is recommended the Counselor attend the Situational Assessment exit meeting. If the Counselor does not attend the exit meeting, the Counselor will arrange a follow up appointment with the participant to review the assessment report and results.

Work Adjustment Work adjustment may be evaluative in nature or may be included as a planned Individualized Plan of Employment (IPE) service. It utilizes an individualized series of techniques, methods and processes to evaluate, measure and/or increase a participant’s ability to develop general values, attitudes, and behaviors appropriate for a work environment. Initiation of work adjustment is often at the recommendation of a CRP after a participant has completed a situational work assessment, but additional assistance or more time is required to evaluate his/her ability to make necessary adjustments to values, attitudes and behaviors before being considered ready for competitive employment.


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Work Hardening Work hardening may be evaluative in nature or may be included as a planned IPE service. It is an individualized work process involving the participant in real work tasks that are structured and graded to evaluate, measure and/or progressively increase physical tolerances, stamina, endurance and productivity. Initiation of work hardening is often at the recommendation of the CRP after a participant has completed a situational work assessment, but additional assistance or more time is required to evaluate a participant’s ability to increase stamina, tolerances and productivity to a level compatible with competitive employment.


□ Community Based Assessment

A Community Based Assessment (CBA) is a tool to give participants exposure to different employment environments prior to developing their IPE. A CBA involves the assessment of the performance of actual job duties in a real work setting within the community. Performance is supervised by an employee/manager or owner of the worksite.

CBA Site Development All CBA site development Contractors must meet the same training requirements as other Contractors and are expected to utilize the examples, and guidelines in this overview. CBA Site Development requirements include but are not limited to:

• Meet with the participant in person to complete an intake. Submit an acceptance or rejection report with the invoice. If rejecting the referral, the Contractor must indicate why he/she cannot place the participant into a CBA site or cannot effectively work with the participant.

• If accepting the referral, develop a CBA site that is appropriate to the participant’s needs and Counselor referral criteria.

Once the Site Is Developed:

• Obtain a three-way release between the Contractor, BVR and the job site. Provide a copy to the Counselor.

• Submit a job description to the Counselor. • Submit a signed CBA agreement form. If in agreement with the site, the Counselor will

sign the agreement and provide a copy to the Contractor. • Do not proceed with the site unless the Counselor has indicated agreement. • Ensure that payroll and worker’s compensation has been coordinated and authorized

by BVR before the participant begins at the site. • Submit a site development invoice which may be paid once the participant has actually

begun the CBA. • If authorized for monitoring, follow monitoring policies. • If the CBA turns into an appropriate job placement which is agreed to by the Counselor


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and participant and is consistent with the participant’s IPE: o The Contractor may be paid a placement fee that is one half (½) of the normal

placement fee. However, a placement fee cannot be paid until the participant is on the employer’s payroll and is being fully compensated by the employer

o Participant must be on the job for five working days prior to submitting the Employment Verification Form, supporting documentation and requesting payment for initial job placement. Contractor will submit a signed copy of the verification of initial placement and invoice. A placement fee will not be paid if the participant does not actually begin employment or has not been on the job for five working days.

o The need for follow along services or verification of job retention will be determined by BVR on a case by case basis.

o When Contractor places multiple participants at the same location (subsequent to the first placement) within a three-month period, the site development fee will be one half (½) of the normal site development fee.

CBA Site Monitoring Monitoring of a CBA is different from job coaching and is authorized at approximately one hour a week and should not exceed five hours a week. The Contractor must submit to the Counselor on a weekly basis:

• Participant’s time sheet. • The employer’s/supervisor’s weekly progress report. • A report which details the specific dates, time, lengths, method (phone call, site visit etc.)

and monitoring activities provided and progress notes or comments.

The Contractor must also inform the Counselor in a timely manner of any special needs or concerns that need to be addressed prior to the completion of the CBA.

Final/Exit Report: At the conclusion of the CBA the Contractor will submit a Final/Exit Summary Report regarding the participant’s: attendance, punctuality, dress, grooming and hygiene. Cooperation, following supervisory instruction and other work place rules, working relationship with co-workers, work quality, work production, stamina, accommodation needs, identified work skills, recommendations and other relevant comments must also be included in the Final/Exit Report.


Soft Skills Workshop

Soft skills are personal attributes that enable someone to interact effectively with other people and are a combination of people and social skills. Some of these skills include communication, character traits, attitudes, social and emotional intelligence. These skills enable people to navigate their environment, work well with others, and perform well.


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One-week Soft Skills session consisting of five, four-hour modules. For each session Contactor will provide:

• Class room location • 20 hours of instructor facilitated training per class • Copies of training materials for each student • Daily attendance, student pre-test, post-test, student feedback form and final soft

skills report for each student • Complete the BVR provided Soft Skills Report for each student. The report includes:

Attendance, Dependability, Punctuality, Grooming/Hygiene, Following Directions, Participation, Working Relationships/Behavior, Accepting of Supervision, Problem Solving, and Final Result/Thought/Determination of work readiness

• Certificate of completion for students who complete the full 20-hour session (a certificate is not to be provided if any class time is missed)

Soft Skills Training Outline:

• Teamwork • Problem Solving

• Critical Thinking • Professionalism • Communication • Enthusiasm • Attitude

• Networking

Delivery of Curriculum: Contractors shall either use the BVR recommended curriculums or submit a curriculum to the BVR Bureau Chief for approval. The curriculum selected or created should meet a universal design requirement and be flexible with a range of activities and able to accommodate students learning styles. This curriculum must include, but is not limited to, the training modules listed under the Department of Labor’s Skills to Pay the Bills.

Reporting and Invoicing: Upon completion of a week session, the Contractor will provide the daily attendance, pre-test, post-test, student feedback form, final Soft Skills Report and invoice to the Vocational Rehabilitation Counselor by email, US Mail or in person. One invoice per class, with each student’s name and authorization number listed on the invoice.

Training Workshops

Contractors shall submit a curriculum to BVR for approval to offer a training workshop. Training provided based on the unique needs of the students; examples: financial management, life skills, computer skills, etc.

Delivery of Curriculum: Contractors shall submit a curriculum to BVR for approval. The curriculum selected or created should meet a universal design requirement and be flexible with a range of activities to


SCOPE OF WORK

52

accommodate students. Workshops will be up to four hours per subject instruction with a minimum of one student to a maximum of six students.

Reporting and Invoicing: Upon completion of a workshop, the Contractor will provide the daily attendance, pre-test, post- test, student feedback form, final report and invoice to the Vocational Rehabilitation Counselor by email, US Mail or in person. One invoice per class, with each student’s name and authorization number listed on the invoice.

Work Readiness Program Monitoring

BVR will work in collaboration with the employer and contractor to provide services to BVR participants needing group monitoring. The goal is to provide participants participating in a Rehabilitation Administration approved formalized work experience, the opportunity to learn appropriate work skills, behaviors, understanding of employer expectations and overall successful experiences to determine their readiness for competitive integrated employment.

Contractor Responsibilities: Evaluate and monitor the participant’s performance in the formal/established work environment. Develop natural supports in the work place such as assisting co-workers and supervisors in learning how to support the participant. Structured training techniques that support the employee in the obtainment of:

• Job skills including task-mastery and the development of compensatory strategies and interventions.

• Work related skills such as meeting time and attendance requirements, grooming requirements, interaction with co-workers and responding to a supervisor.

• Assisting the employee with new hire paperwork and orientation activities. • Other direct services and interventions needed to support the employee in being

successful in the program, not to include transporting participants unless identified on Contractor’s service agreement.

Reporting and Invoicing: All reports and invoices are to be provided to the regional Vocational Rehabilitation Transition Supervisor by email, US Mail or in person, either at the conclusion of the requested and authorized service or at least once a month and must detail specific dates, times and all services provided by the Contractor.

Authorized Representative’s Signature Date

State of Nevada Administrator’s Signature Date

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Appendix C Fee Schedule

ATTACHMENT 2 VOCATIONAL REHABILITATION

JOB DEVELOPMENT SERVICES FEE SCHEDULE

54

Initial the Following:

Referral: Contractors will receive a referral form from the Bureau of Vocational Rehabilitation (BVR) requesting services. Services by the Contractor shall not be provided prior to receiving a written request and authorization from BVR. Contractors will indicate the ability to provide services as indicated on the Job Development Services Accept/Reject form.

Invoicing and Participant Report: Each individual service must be requested in writing and be pre-authorized by the Division according to the established fee schedule. Any services provided by the contractor prior to receiving a written request and authorization will not be paid. Inclusion in the fee schedule and/or scope of work does not constitute authorization to perform or bill for said service. Contractors will not bill the Division or the participant when no service has been provided. Invoices and reports must be submitted by the 15th of each month. Payment may be delayed if the invoice is not submitted correctly, and/or the required reports are not submitted. If invoices are received after the close of the end of the fiscal year, it may be subject to a 6-month payment delay.

Travel: Contractors serving areas determined by BVR as underserved rural communities may be reimbursed for mileage and lodging when traveling more than 50 miles one way, in excess of his/her normal commute. ‘Normal commute’ is considered the roundtrip mileage between the Contractor’s residence and official duty station. The current General Services Administration (GSA) rate is identified on www.gsa.gov. All travel shall be requested and approved prior to commencement of travel. Travel requests must be submitted to the referring Counselor and include the estimated mileage with backup documentation from MapQuest, Google Maps, or similar mileage calculator. When appropriate, Contractors may be reimbursed for lodging and mileage at the current General Services Administration (GSA) rate as identified on www.gsa.gov. Contractors shall complete and submit an “In State Travel Claim” form, a “Mileage Log and Reimbursement” form and receipts for lodging with the invoice.

Employment Services

Fee

Job Seeking Skills

Pre-Employment – Job Seeking Skills – Applications – Hourly $30.00

Pre-Employment – Job Seeking Skills – Job Search –Hourly $30.00

Pre-Employment – Job Seeking Skills – Interview Skills - Hourly $30.00

Pre-Employment – Job Seeking Skills – Maintaining Employment – Hourly $30.00

http://www.gsa.gov/

http://www.gsa.gov/



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Pre-Employment – Resume Development – Hourly $30.00

Advocacy – Hourly $30.00

Tutoring – Hourly $30.00

Non-Supported Employment

Non-Supported Employment – Intake/Acceptance $100.00

Non-Supported Employment – Intake/Rejection $30.00

Non-Supported Employment – Job Placement Meeting and Report (Informational Appointment with all Participant Supports)

$300.00

Non-Supported Employment - Job Seeking Preparation Supplemental to Job Seeking Skills (JSS) – Hourly Provide up to four hours Job Seeking Preparation Supplemental to Job Seeking Skills if

requested and authorized by BVR

$30.00

Non-Supported Employment – Job Placement $1300.00

Non-Supported Employment – Job Placement if placed at same site within

last 3 months $650.00

Non-Supported Employment- Job Coaching- Hourly as needed $30.00

Non-Supported Employment – 30 Day Employment Verification and Job

Retention $400.00


Retention $300.00


Retention $700.00

Supported Employment

Supported Employment – Intake/Acceptance $100.00

Supported Employment – Intake/Rejection $40.00

Supported Employment – Job Placement Meeting and Report (Informational Appointment with all Participant Supports)

$400.00

Supported Employment - Job Seeking Skills (JSS) – Hourly Provide up to ten hours of Job Seeking Skills if requested and authorized by BVR

$40.00



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Supported Employment – Job Fit Analysis - Hourly *Up to 10 hours of intensive Job Fit Analysis

$40.00

Supported Employment - Job Placement If participant drops out of work search at no fault of the Contractor after at least 3 weeks of

intensive and significant services, or after an appropriate job offer was made, the

participant decided he/she did not want to work, became unavailable for work or did not

pass the employer’s background or drug test then $500.00 with report of efforts made to

that point will be paid.

$1800.00

Supported Employment - Job Coaching - Hourly as needed $40.00

Supported Employment - 30 Day Employment Verification and Job

Retention $500.00

Supported Employment - 60 Day Employment Verification and Job

Retention $400.00

Supported Employment – 90 Day Employment Verification and Job

Retention $800.00

Customized Employment

Customized Employment – Intake/Acceptance $100.00

Customized Employment – Intake/Rejection $40.00

Customized Employment – Discovery with Participant - Hourly *Up to 30 Hours of intensive discovery

$40.00

Customized Employment – Job Placement Plan Meeting and Report Informational Appointment with all Participant Supports

$400.00

Customized Employment – Job Placement If participant drops out of work search at no fault of the Contractor after at least 3 weeks of

intensive and significant services, or after an appropriate job offer was made, the

participant decided he/she did not want to work, became unavailable for work or did not

pass the employer’s background or drug test then $500.00 with report of efforts made to

that point will be paid.

$2700.00

Customized Employment – Job Coaching – Hourly as needed $40.00

Customized Non-Supported Employment – 30 Day Employment

Verification and Job Retention $500.00

Customized Non-Supported Employment - 60 Day Employment




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Customized Non-Supported Employment - 90 Day Employment


Customized Supported Employment – 30 Day Employment Verification and

Job Retention $500.00

Customized Supported Employment - 60 Day Employment Verification and


Customized Supported Employment - 90 Day Employment Verification and


Pre-Employment Transition Services (Pre-ETS)

Pre-ETS Workshop – Job Exploration Counseling - Hourly Per Session, Per Student, Maximum Three Hours (May be done in conjunction with Post-Secondary Counseling)

$22.00

Pre-ETS Workshop – Counseling on Post-Secondary Options – Hourly Per Session, Per Student, Maximum Two Hours (May be done in conjunction with Job Exploration Counseling)

$22.00

Pre-ETS Workshop – Work Readiness - Hourly Per Session, Per Student,

Maximum Five Hours $22.00

Pre-ETS Workshop – Self-Advocacy - Hourly Per Session, Per Student,

Maximum Five Hours $22.00

Pre-Employment Transition Service (Pre-ETS) – any of the four services

(Job Exploration Counseling, Counseling on Post-Secondary Options, Work

Readiness, Self-Advocacy) requiring intensive instruction due to severity of

functional limitations (Individualized) - Flat Fee

$125.00

Career Counseling Information and Referral Services

Career Counseling, Information and Referral Services – 2 Hour module –

Per Student $25.00

Work-Based Learning

Work-Based Learning Experience – Intake $75.00

Work-Based Learning Experience – Site Development – New Site $250.00

Work-Based Learning Experience – Site Development – Same site within

three months $125.00



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Work-Based Learning Experience – Individual monitoring up to 5 hours

per week - Hourly $30.00

Work-Based Learning Experience - Trainer up to 30 hours per week -

Hourly $30.00

Work-Based Learning Experience – Exit Interview and Report $75.00

Community Work Experience Program

Community Work Experience Program – Intake $50.00

Community Work Experience Program – Independence Level 1 – Works

Independently at the site - per participant - Daily $65.00

Community Work Experience Program – Independence Level 2 = 1:5 – per

participant - Daily $85.00



Community Work Experience Program – Independence Level 4 = 1:2 - per




Community Work Experience Program – Participant Wage – Contractor

Paying - Hourly Prevailing wage of

site

Community Work Experience Program – Participant Wage – Contractor

using Staffing Agency – Hourly $0.00

Situational Assessment

Situational Assessment – Intake $75.00

Situational Assessment – Drug Screen $40.00

Situational Assessment – Work Hardening or Work Adjustment – Site Fee per day 4 hours or more – Daily $65.00

Situational Assessment – Work Hardening or Work Adjustment – Site Fee

per day less than 4 hours - Daily $37.50



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Situational Assessment – Participant Wage (current State minimum wage)

– Per Hour $8.25

Third Party Staffing Administrative Fee Rate Based on

Approved Contract

Community Based Assessment

Community Based Assessment – Intake $75.00

Community Based Assessment – Site Development New Site $250.00

Community Based Assessment - Site Development – Same site within the

last three months. $125.00

Community Based Assessment – Monitoring Fee – Up to five hours per

week – Must include report - Hourly $30.00

Community Based Assessment – Exit Interview and Report $75.00

Workshops

Soft Skills Workshop One-week, 20 Hour Soft Skills session consisting of five, four-hour modules.

Maximum 12 students per class

$350.00

Per Student

Training Workshops Up to four-hours, 1 - 3 students, Hourly

$30.00

Training Workshops Up to four-hours, 4 - 6 students, Hourly

$40.00

Work Readiness Program Monitoring 2 - 3 students, Hourly

$30.00

Work Readiness Program Monitoring 4 - 6 students, Hourly

$40.00

Authorized Representative’s Signature Date

State of Nevada Administrator’s Signature Date

STATE OF NEVADA BUREAU OF VOCATIONAL REHABILITATION JOB …

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