STARTING UP GUIDE - Rogers · BlackBerry ® iPhone™ Android ... can keep it protected with Mobile...

GUIDEFor Business

Getting StartedBlackBerry®

iPhone™

AndroidOther SmartphonesRugged PhonesRocket™ stickBiz Apps

MessagingTravelRoaming Long DistanceData 101Entertainment

The Basics

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STARTING UProgers.com/smallbiz

FOR BU

SINESS

YOur guide TO The laTesT Wireless TOOls and hOW TO use Them

Jay marks, Owner, Furniture design CompanyStaying connected with my team means getting the most out of my devices.

STARTING UP GUIDE2 For more information, visit the how-To Centre at rogers.com/smallbiz 3

Build up your phone’s address book by adding new contacts.

Your mobile device is filled with valuable data. Now you can keep it protected with Mobile Backup.* If you ever lose or replace your device you can easily restore your valuable data. Mobile Backup is included in Value Packs and performs regular, secure backups of all the contact information in your phone’s address book.

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rogers mobile Backup

1 Most SIM cards are installed behind or beside the bat-tery (confirm by checking the phone’s user manual). Be sure the phone is off before remov-ing the back cover and battery.

2 Insert the SIM card into its slot. Check that you don’t mistake the SIM card slot for the memory card slot – they are shaped slightly differently.

3 Replace the battery and back cover and turn the phone on.

*Backs up contacts saved on phone (not SIM card). Must be downloaded to compatible phone. Visit rogers.com/mobilebackup for details and conditions.

TO ADD NEW CONTACTS

1 Find your phone’s contacts or Address Book icon on the menu screen.

2 Select Add contact and fill in the details.

3 Save your entry.

TO TRANSFER CONTACTS FROM ANOTHER PHONE

Copy existing contacts via your SIM card.

1 Open your Address Book on your old phone and highlight a contact.

2 Select options and you’ll see copy to SIM. You’ll likely be asked if you’d like to copy all (or multiple) contacts. You may see a small icon beside a contact name to confirm the info is stored on the SIM card.

3 Install your SIM in your new phone and go to contacts or Address Book from the main menu. Select the option button and select copy (or Import) SIM contacts.

View a How-To video online at rogers.com/smallbiz

View a How-To video online at rogers.com/smallbiz

INSTAll yoUR SIM cARDA SIM card, or Subscriber Identity Module card, is a small micro-chip that houses info on all your important business contacts – names, phone numbers, emails and other important data.

ADD yoUR BUSINESS coNTAcTS

Your new Rogers Wireless device gives you the tools your team needs to stay competitive – here’s how to set it up.

To access your voicemail, hold down the button.

Follow the instructions to set up a personal password and record your name and appropriate business greeting or use the default greeting.

Make sure your voicemail is working so you never miss an important business call.

(press and hold)Accesses voicemail

Rewinds to beginning of message

(during message) Rewinds 10 seconds

Jumps to end of message

Fast-forwards 10 seconds

Goes back one message

Dials caller’s phone number

1

FoRwARD cAllSHave your wireless calls redirected to your office or any other alternate number easily!

1 First, check to see if your plan includes Call Forwarding. If it doesn’t, go to rogers.com and sign into your My Rogers account to add Call Forwarding to your account.

2 To activate Call Forwarding, press *21*, then call the number you want your calls rerouted to, followed by # and Send. To cancel Call Forwarding, press #21# Send.

SET UP yoUR VoIcEMAIl

Need to check your voicemail while in a business meeting? Voicemail to Text* converts your voicemail messages into text messages and sends them to your wireless device for easy and discreet on-screen read-ing. Plus, enjoy one-click call back, or reply directly as a text message or email.rogers.com/voicemailtotext

Voicemail to Text is available on most wireless phones for a minimal monthly fee and is included in some Value Packs. All you need is voicemail and a text message–capable phone. To activate, call *611 from your wireless phone or go to rogers.com and sign into your My Rogers account to add Voicemail to Text to your account.

Turns on password skip

VOiCemail shOrTCuTs

2

Voicemail to text

Tip: Checking your voicemail uses airtime minutes just as calls do. Accessing your voicemail from outside your calling area can also result in long-distance charges.

*By subscribing to the Voicemail to Text service, user accepts that the message will be processed outside of Canada.

How To

Before you do anything, charge your

phone!

Regular Voicemail Enhanced Voicemail

gEttIN

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get going

BlackBerry®

shortcuts

charge the battery. Before you start, plug in for a full charge.

Make a call. Type in a phone number and press the green Send button.

Send a text. From the main screen, select the Messages icon, then click the Menu button and choose compose SMS. Choose a name from your address book, or choose Use once and enter the wireless number. Type your message and press Send.

check email. Click the Messages icon (small envelope) on the main screen.

Master your BlackBerry® smartphone’s email with these shortcuts:

Jumps to the next message

Jumps to the previous message

Jumps back to the top of the message

Replies to the sender of the email message

Forwards the email to someone else

BlAckBERRy® MESSENGER

Get spoken, turn-by-turn driving directions to anywhere in Canada or the US.

Find local businesses, geographical points of interest, or the nearest gas station, based on your location.

Start a live conversation with your business associates! Here’s how you can chat with other BlackBerry® users.

BES EMAIL SETUP BES, or BlackBerry® Enterprise Server, allows BlackBerry® users to access their corporate email, intranet and applications. Your company’s IT department controls all aspects of the BES server and you will need to contact them to have your BlackBerry® set up on the BES server.

Find your way to all your meetings – BlackBerry® smartphones with built-in GPS work with BlackBerry® Maps (included). Plus, with TeleNav™ GPS Navigator you can:

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BlackBerry® Messenger should already be installed on your smartphone. If not, it’s a free download at blackberry.com/messenger

To start a conversation, select Instant Messaging > BlackBerry® Messenger (on your Curve™ 8900 or Bold™) or the BlackBerry® Messenger icon on the main screen. Select a contact to chat with.

Add a contact by pressing the Menu button and selecting Add a contact. Type an email address or PIN (find your PIN at options > Status > PIN) and you’re ready.

SyNc yoUR cAlENDAR

GPS NAVIGATIoN

1 Install the BlackBerry® Desktop Manager (Windows users only) from the CD that came with your BlackBerry®, connect your BlackBerry® to your Pc via the USB cable and run the program. Mac users can download the latest software from blackberry.com/desktopsoftware

2 Click the Synchronize tab and ensure that the Synchronize Automatically option is selected. Click Synchronization and then Synchronize.

3 Choose calendar, then select your calendar program, such as Microsoft Outlook.

4 Click Two way Sync, then Next. Select your calendar program options, then click Next.

5 Now, whenever your BlackBerry® is connected to your PC, your calendar appointments will be automatically synched in both.

Be sure to subscribe to a data plan to do this and more on your BlackBerry®. For more information on data plans, and to find the one that’s best for you, visit rogers.com/dataguide

If you’re switching your email from one BlackBerry® to another, visit rogers.com/smallbiz for instructions.

Time-saving TipsFly through your BlackBerry® smartphone’s features with these tips.

EMAIl SETUPSend and receive business correspondence directly from your BlackBerry®.

FROM yOUR BLACkBERRy®

Simply go to the Email Settings icon (or the Setup folder for the BlackBerry® Bold™, BlackBerry® Curve™ 8900, 8500 and 8220) and follow the setup instructions.

Speed-dial it Assign quick keys for people you call often. Example: hold down the J button and it can be assigned to one of your contacts, say, your colleague John. Now, each time you hold the J key, you will dial John.

Bulk delete You’ve got an inbox full of read messages. clean some out by selecting a date, pressing the Menu button and choosing Delete Prior. All messages prior to that date will be deleted.

Turn off Voice Dialing Sure it can be handy, but if you prefer to disable Voice Dialing, go to options > Voice Dialing and under choice lists choose Always off or Always on. Press the Menu button and click Save.

Pick up tips and tricks in the Black-Berry® Owners lounge (blackberry.com/lounge). along with mastering shortcuts and other innovative tools for your business, loungers can also access exclusive news, promotions and discounted applications from the BlackBerry® app World, and share stories with other members.

vOICE DIALINg Press this button and say the name of a contact in your address book to dial the number.

TRACkBALL/TRACkPAD Use this multi-directional trackball/trackpad to navigate through your smartphone’s functions.

STANDBy BUTTON Prevent accidental calls and preserve battery life. Press and hold for a second, and the screen will dim and the keyboard will lock. Touch it again to return to normal mode.

aT a glanCe

BlackBERRy®1

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relax in the BlackBerry® lounge


The Basics

The Basics

iPhone

To get the most out of every feature of iPhone, visit apple.com/ca/iphone/ how-to/#basics.introduction

For more info about your iPhone 3G, iPhone 3GS and iPhone 4, visit the How-To centre at rogers.com/smallbiz

Revolutionary mobile phone iPhone redefines what you can do on a mobile phone. Tap a number to make a call. Scroll through your contacts with the flick of a finger.

Great widescreen iPod iPhone is an equally brilliant iPod. Enjoy music, movies, and more on the 3.5-inch widescreen display and browse by album artwork with Cover Flow.

Breakthrough internet device iPhone uses fast 3G and Wi-Fi wireless connections to deliver rich HTML email, Maps with GPS, and Safari – the world’s most advanced mobile web browser.

App Store Once you discover the App Store, you’ll see how applications can make your iPhone do just about anything. Choose from tens of thousands of apps, then download your favourites with a tap.

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web browsing Browsing the internet is easy using either Android’s touch screen (HTC Magic) or the trackball – and it’s fast, too, with download speeds up to 7.2 Mbps.

Google apps Nothing integrates Google apps like Android. Google Maps, Latitude, Search, Talk, Calendar and more are at your fingertips.

Android Market Whether it’s for work or play, download thousands of applications to personalize your phone. Look for the Android Market icon to start.

EMAIlPicking up Gmail messages on your Android-powered phone is a breeze, as you’re already logged into your account. Alternatively, you can access other email services on your Android phone.

1 From the home screen, go to the Applications tab and select Mail.

2 Tap other (PoP3/IMAP) if you’d like to set up a Windows Live Hotmail, Yahoo! or other similar account.

3 Enter your email address and password and tap Next. Setup will find the rest of your email settings, but if not, you may need specific settings from your ISP.

4 Enter an account name for this email and your name. Click Finish setup.

setup

1 From the main screen or Applications menu, tap the Mail icon or the dedicated Gmail icon (if yours is a Gmail account).

2 Press Menu, then choose compose. Enter a recipient in the To field, a Subject, and then type your message.

3 Press Send and you’re finished!

send

MENU BUTTON Press this button to call up menu options for nearly every function of the Android.

SEARCH BUTTON Search contacts, mail, Google and more, anytime, by pressing the Search button.

TRACkBALL Use it for almost anything, such as scrolling through web pages, menus and icons. Push in to select.

Be sure to subscribe to a data plan to do all this and more on your smartphone. For more information on data plans and to find the one that’s best for you, visit rogers.com/dataguide

DEVIcES INclUDE: lG Eve Sony Ericsson Xperia X10HTc Magic Plus

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vOLUME BUTTONS These buttons adjust the audio volume. Other-wise, the buttons control the volume for the ringer, alerts, and other sound effects.

UNLOCk iPHONE Press the Home button or the Sleep/Wake button, then drag the slider.

SLEEP/WAkE BUTTON When you’re not using iPhone but you still want to receive calls and text messages, you can lock it.


WindoWS MoBileWindows Mobile–powered smartphones are like pocket-size computers, full of familiar tools you need to succeed.

Symbian is a powerful operating system. It’s easy to use and can handle all your business needs.

DEVIcES INclUDE: HTc Touch DiamondHP iPAQ 910c Samsung JAckSamsung Messenger

DEVIcES INclUDE: Nokia E71 Nokia N95 8GB N97 Mini

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Be sure to subscribe to a data plan to do all this and more on your smartphone. For more information on data plans and to find the one that’s best for you, visit rogers.com/dataguide

Editing Quickoffice lets you view and edit documents, presentations and spreadsheets.

Media Nokia’s media player gives you access to your music, as well as a photo viewer and video player.

web browsing Nokia’s Mini Map Browser is all you’ll ever need in a mobile browser.

EMAIl

EMAIl

Symbian-based phones offer several email preferences including support for popular web (IMAP) and desktop (PoP) services, push mail options and Microsoft Exchange, so you can get down to business.

Easily access your email wherever you are with Microsoft outlook Mobile. Sync your work email, calendar updates, voicemail, contact information and more.

setup

setup

send

send

Editing View and edit Microsoft Office documents such as Microsoft Word, Excel and PowerPoint files.

Media Windows Media Player Mobile gives you immediate access to your media.

web browsing Internet Explorer Mobile lets you surf like you’re on your computer.

Goes to the next unread message

Jumps to the top (most recent) message

Jumps to the bottom (oldest)

message

1 From the main menu, select Set up email.

2 Select Start email setup. To begin, enter your account info, such as name and password.

3 For common email services (such as Gmail and Hotmail), the setup wizard will find the rest of your email settings for you, so there’s nothing more to configure. Less common email services might require additional information.

1 From the main menu, choose Messaging. Select New Email Account and type in your email address. Windows Mobile will get the settings for you auto-matically from the internet.

2 Click Next and type in your full name, followed by username and password. Check off if you want your password remembered.

3 Select the frequency of the automatic Send/Receive function (such as every 5 minutes or every 2 hours).

4 Click Finish.

1 From the main menu, select Messaging, then choose New Message (or create Message on some phones) and then select Email.

2 Type in the recipient’s email address (or to grab it from your address book, select Add Recipient). Enter a subject line and type your message.

3 Select Send.

1 Once an email account is set up, you’re ready to send a message.

2 From the main menu, select Messaging, then choose New Message (or create Message on some phones) and then select Email.

3 Type in the recipient’s email address (or to grab it from your address book, select Add Recipient). Enter a subject line and type your message.

4 Select Send.

The Basics

The Basics

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OthER SmaRtPhO

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shOrTCuTs

Returns you to your home page

Displays your bookmarks

To search text on the current page

Takes you back to the previous page

Lists all open browser windows

To enter a new website address (URL)

Zooms in/out on a web page

shOrTCuTs


ruGGedPhoneS

Whether you’re in construction, landscaping or interior design, rugged phones are built to take any punishment your business can dish out.

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k™

Phones built to withstand dust, dirt, humidity, moisture, extreme temperatures and the impact of being thrown, tossed around and dropped on the job

Access to the mobile internet

Support for text, instant and multimedia messaging, and MobileMail email

World-ready phones for voice and text roaming in more than 210 countries and areas, and email and internet access in over 180 countries

SMS dispatch through SMS plug-in and email-to-text tools

Bluetooth for stereo music streaming to compatible wireless headphones

Downloadable graphics, games, ringtones, videos and music

Video streaming and playback support

The rugged Basics

DEVIcES INclUDE: Motorola Extreme Samsung RugbyZTE Rock

Simply plug in to your laptop and you’ll be scheduling meetings and coordinating with your team from virtually anywhere on the Rogers Wireless network.*

1 Insert your activated SIM card into your Rocket™ stick, as outlined in your device’s user manual, before connecting to your computer.

2 Plug your Rocket™ stick into the USB port on your computer to automatically start the fast and simple installation.

3 Once the installation is complete, a Connection Manager window will appear. Click connect and you’re ready to get online.

with an activated Rocket™ stick and data plan, getting online is easy. Follow these simple steps:

SETUPget going

To help you manage your data usage, Rogers offers the following “worry-free” features:

The Rocket™ stick Connection Manager software allows you to monitor your approximate data usage during your session, along with connection speed and signal strength.

If you do not have a Flex Plan, you’ll automatically receive text message alerts sent to the Rocket™ stick Connection Manager to notify you when you’re reaching the maximum data allotment in your monthly plan.

DATA oVERAGE PRoTEcTIoN

Ever wanted to check whether the address you’ll be travelling to will be covered by the Rogers network? Now it’s easy with this helpful, Google Maps–integrated coverage search tool. Canadian voice and mobile internet coverage is clearly displayed by type (GSM, EDGE, HSPA), and you can search by city, province, address or postal code. Visit rogers.com/reliable

NEw coVERAGE MAP SEARcH Tool

your data plan covers you for use in canada.

However, when travelling in the US and overseas, you’ll be charged data

roaming rates. Visit rogers.com/roaming for worldwide coverage

and roaming rates.

Travelling with your Rocket™ stick

RUg

gEd PhO

NES / RO

ckEt™

StIck1

2

Flex raTe daTa PlanYour data usage habits aren’t set in

stone, so why should your data plan

be? With a Flex Rate data plan, your

fee is automatically adjusted month to

month, based on your unique usage.

Each month you’ll start at Tier 1 with

500 MB to work with, and if you find

yourself using more, the plan will

automatically roll you up to the next

best tier available – guaranteeing you

the best rate for your monthly usage.

confirm coverage. The Rocket™ stick works in Rogers mobile inter-net coverage areas across Canada, with optimal speed when access-ing the HSPA/HSPA+ network. For Rogers Wireless coverage areas, visit rogers.com/reliable

Get a plan. Make sure your SIM card is activated on a Rogers mobile internet data plan before you start the Setup process (right). Using the SIM card from your wireless phone may result in high data usage charges.

ATTENTION MAC USERSSpecial setup may be required for Mac users. Please refer to your User Manual for instructions.

* The Rocket™

mobile internet stick is an HSPA-enabled device. HSPA network not available in all areas. See rogers.com/reliable for coverage details.

** For full details and instructions, consult the device’s User Manual. Setup may vary based on device type.


Bu

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aPP

SSalesNOW is a clever Customer Relationship Management (CRM) solution designed for on-the-go salespersons who don’t want to waste time filling out paperwork, collating reports or struggling to use complicated software. Instead, they can track sales activity by keeping tabs on calls, visits, emails, signed deals and by keeping an eye on the sales pipeline – all on their BlackBerry® smartphones or internet-connected PCs.

Get to where you need to be, faster. TeleNav GPS Navigator provides on-screen 3D moving maps, spoken turn-by-turn directions and more on your GPS-capable wireless device. Simply enter your destination, or select it right from your address book or calendar appointment, and let it direct you to your next client meeting or job site.

SAlESNow

You can get more done in less time by downloading useful and proven applications to your mobile device. To gain a competitive edge in your business, consider the following productivity-enriching apps.

Subscribe to SalesNow for $25 per user per month, and your first month is free. To get started, text APPS to 555.

rogers.com/salesnow

To sign up, look for a TeleNav GPS Navigator icon on your home screen or text APPS to 555. TeleNav GPS Navigator works with most GPS-enabled smartphones. Add TeleNav GPS Navigator to your phone for just $10 per month (and your first month is free).

rogers.com/telenav

GET GoING

GET GoING

TElENAV™ GPS NAVIGAToR

Not only is this a fast, affordable and reliable way to communicate with colleagues or customers, but SMSing from your desktop has added benefits including message tracking, universal support (as it works on all phones) and the ability to send up to 100 messages at a time.

1 Download and install the SMS Outlook Plug-In by visiting rogers.com and typing in SMS plug-in into the search field.

2 Once downloaded, open Microsoft Outlook, click on New User in the plug-in window and sign up for an account.

3 You’ll receive the username and password on your phone. Enter the info into the log-in panel and now you can start sending SMS messages from Outlook/Outlook Express.

Sending text messages costs as little as 1¢ when you subscribe to a text messaging plan. Without a text messaging plan, it costs just 15¢ per message.

sms OuTlOOk Plug-in

GET GoING

GET GoING

Add Momentem Expense Tracker to your Rogers Wireless account for only $10 per month and your first month is free. Text APPS to 555.

rogers.com/momentem

GET GoING

Voicemail to Text is available on most wireless phones for a minimal monthly fee. All you need is voicemail and a text message–capable phone. To activate, call *611 from your wireless phone or go to rogers.com and sign into your My Rogers account to add Voicemail to Text to your account.

rogers.com/voicemailtotext

Track billable hours and expenses right from your smartphone. Momentem™ enables you to allocate calls, emails, meetings and expenses to your clients and projects right from your BlackBerry® smartphone – as the activity occurs. The built-in tools also let you access up-to-date information, generate activity reports and more.

MoMENTEM EXPENSE TRAckER

RoGERS NAVIGAToR™

VoIcEMAIl To TEXTVoicemail to Text* converts your voice-mail messages into text messages and sends them to your wireless device for easy and discreet on-screen reading. Plus, enjoy one-click call back, or reply directly as a text message or email.

*By subscribing to the Voicemail to Text service, user accepts that the message will be processed outside of Canada.

BUSIN

ESS aPPS

Rogers Navigator turns your iPhone into a real-time navigation device. Unlike Google Maps on your iPhone, Rogers Navigator gives you voice guided turn-by-turn directions on the road and re-routes you automatically if you make a wrong turn.

Add Rogers Navigator to your account for just $4.99 per month. Rogers Navigator can be downloaded from the Apple App Store.

rogers.com/navigatorforiphone


Canadians send an

average of

DID YOUkNow ? MIllIoN

text messages per day!92

MeSSaGinGBusinesses like yours need to stay connected to clients, colleagues and suppliers with words, pictures, video and more.

TEXT MESSAGINGAlso known as MMS (multimedia messaging service), a picture/video message allows you to use your phone’s photo or video capabilities to send media to another wireless phone user. you can even send an audio file (such as a voice note).

Also known as SMS, a great tool for communicating from phone to phone with your team, text messages can be sent anywhere in canada or around the world.* Adding a Text Messaging Plan can lower your sent message costs to as low as 1¢/message, plus all received text messages will be free when you have a text messaging plan.

PIcTURE/VIDEo MESSAGING

EXTREME TEXT MESSAGING

1 Take a photo or shoot a video and then select the create Message option from the messaging menu.

2 Type a message to accompany the photo or video and then choose the option to Attach (or Add) an item to the note.

3 Enter the recipient’s phone number or email address and then press Send.

How To

1 Go to your phone’s messaging menu and select create Message or compose SMS/Text.

2 Type a message and enter the recipient’s mobile phone number, or choose it from your phone book.

3 Press ok or Send to deliver the message.

How To

*Pricing varies. Check rogers.com/internationaltxt for current prices.

Steve O (Mobile)January 25, 2010

Hi Steve – are you free for lunch this week to go over the media kits?

Your business knows no bounds. Stay connected with your team and clients in more than 210 destinations for voice and text messages and more than 180 countries for email, instant messaging and mobile internet access.

GET READy BEFoRE yoU GoYou can help your company save money while you’re out of town. Here’s how:

Learn how to call, text or check voicemail while outside Canada.

USE yoUR PHoNE wHIlE TRAVEllING

Go to rogers.com/roaming and check to ensure Rogers has voice and/or data coverage in the country you’re travelling to.

Check the rates for calling, data usage and text messaging by selecting the country from the drop-down menu.

Learn about Rogers US and International Roaming add-ons and Travel Packs to save you money.

learn how to save

money while roaming

by visiting the How-To centre at

rogers.com/smallbiz

and clicking Savings Tips for info on

the best plan for your

business needs.

tra

vel

Calling When calling Canada from the US, dial: 1

(North America’s country code), the area code and then the seven-digit number.

When calling Canada from outside Canada and the US, dial: + (plus symbol), 1 (North America’s country code), the area code and then the seven-digit number.

TexT messaging To text message while roaming in the US, enter

your recipient’s Canadian or US area code and seven-digit wireless phone number.

When sending a text message from outside Canada and the US, make sure to enter +, along with the country code and the area code and then your recipient’s seven-digit number.

VOiCemail In case you need to check voicemail while you’re away, picking up your messages is the same as doing it back home: simply hold down the 1 button to log in and listen to the prompts. Checking voicemail is charged at the roaming rate of the country you are travelling in.

Shortly after you turn on your phone in the

country you are visiting, you will be prompted with a text message

informing you of options which can save you

money while roaming.

mESSag

INg

/ tRavEl

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From copying and auto-replying to blocking unwanted texts, Extreme Text Messaging offers welcome change. Plus, these enhancements are available to every Rogers customer with a text messaging–capable phone, regardless of your plan. Features include:

Blocker – Whether it’s text from an unwanted source or a spam message, block any contact so that they are unable to send you a text message. Contacts can be reinstated if you change your mind.

Auto Reply – On vacation? Set up an auto-reply message that will automatically be sent to anyone who texts you.

Forward – Similar to call forwarding, you can now forward text messages to another wireless phone number. Perfect if you carry a business and a personal phone and only want to carry one with you.

Respond to emails or send files to your clients from abroad – but first, check the cost. Visit rogers.com/roaming to learn the estimated costs for wireless services based on your device and your roaming destination. Frequently travel to the US? Get a one Rate Data Plan for Canada and the US, and enjoy worry-free data roaming! Visit rogers.com/oneratedata for details.

daTa rOamingFor more information on Extreme Text Messaging features and setup instructions visit rogers.com/extremetextmessaging

neW


roaMinGYour business can be only as big as the backyard you play in. So make the world your playground by staying connected with your mobile business device, wherever in the world your company may roam.

Quite simply, “roaming” means you’re outside of Canada, off the Rogers network, and using your phone while connected to a partner wireless carrier. Therefore, if you’re in, say, the US or Europe on business, and want to call back to the home office in Canada – or call someone inside the country you’re in – you’ll be using a foreign network that has a roaming agreement with Rogers, and will be charged posted voice roaming rates per minute specific to that country/region. There are different roaming rates that apply to text messages (SMS), picture/video messaging and data usage (email, Instant Messages [IM] and mobile browsing). Visit rogers.com/roaming for details.

wHAT IS RoAMING, ANywAy?

As soon as you arrive in another country, you will be prompted with a text message informing you of options, which can save you money while roaming.

How Do I kNow wHEN I’M RoAMING?Look at the top of your phone’s display. It will say the name of the carrier you’re using (like this example for Sweden) and show your signal strength, just as it would if you were at home connected to Rogers.

Doing any of the following while outside of Canada will result in roaming charges:

Calling

Text messaging

Picture/video messaging

Data usage (such as email, IM or mobile browsing)

You can talk and text for less while roaming with a Travel Pack. For a low one-time fee you can take care of business where and when you want, without guessing what it’ll cost you later – and it’s good for a month!

If you try to place a call that would result in a long-distance charge, a recorded announcement will ask you to redial it as a long-distance call (using 1 + area code).

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iSta

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eTHIS IS A

REcoRDINGDID YOUkNow ?

If roaming means that you’re outside of the Rogers network, then long distance is simply what happens when you’re in Canada, connected to the Rogers Wireless network, and you make a call to a number outside your local calling area. Here are a few scenarios to help demonstrate.

Meet David...

Now THEN, wHAT IS loNG DISTANcE?

David’s at his office in Toronto. He calls his business partner, locally, in Toronto.

David’s at his office in Toronto. He calls a client in Vancouver.

David’s visiting Vancouver. He calls his client in Vancouver. This is considered a local call.

David’s still in Vancouver and his business partner calls from Toronto. David answers and long-distance minutes are charged only to his bill because his partner has dialled a local number and Dave is in Vancouver.

Still in Vancouver, David’s client calls him this time. Both are charged for long distance. Since David’s number is in the 416 area code, his client is making a long-distance call. As the call is received by David’s phone in Vancouver (just like when his partner called), David also incurs long-distance charges.

LONg DISTANCE?

yES

NO

NO

yES

yES

His business is in Toronto and his local calling area (the geographical area associated with a phone number) is within the 416 area code. Da-vid’s clients and colleagues are in Toronto and across canada. check out his long-distance life:

Your company’s vision is limitless, so why should your ability to communicate with customers and employees be anything less? There’s a difference between roaming and long-distance calling. Read on and get the essentials.

For more info on long-distance calling areas, visit rogers.com/callingareas

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If you answer a call or pick up

your voicemail, you’ll also be

charged roaming rates.

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data 101Wireless data gives you on-the-go access to the tools you need.

Work hard. Play harder. Your phone is also your gateway to loads of wireless apps, mobile internet sites and downloadable content to personalize your phone.

RoGERS MoBIlE INTERNET PoRTAlThe Rogers Mobile Internet Portal is your gateway to the mobile internet, your source for downloadable content and your destination for on-the-go management of your Rogers wireless account.

The conveniently arranged home screen grants you access to all kinds of info.

yAHoo! oNESEARcH Just type it and get relevant answers fast with the handy Yahoo! oneSearch – whether it’s the closest sushi joint or flight arrival info.

NEwS Get the latest on news, sports, finance, music, tech and so on. Remember that access to news headlines is free. To get the full story, you’ll need a data plan or mobile browsing add-on.

QUIck lINkS Get one-click access to websites such as Face-book and Google, plus quick links to popular messaging, info and entertainment sites including Yahoo!, Windows Live and more.

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Be sure to subscribe to a data plan or get a mobile browsing add-on for the

full mobile browsing experience. For more

information visit rogers.com/dataguide

Simply select Internet from your phone’s main menu or text HoME to 4836. iPhone and Android customers can access the portal by going to rogers.mobi

How To

Wireless data keeps you movingwith wireless data you and your team can use your wireless devices to send and receive emails and instant messages, view and edit attachments en route to a meeting, browse the internet, upload pictures, use mobile applications such as Google Maps and much more.

Tip: Data usage on your invoice is stated in KB. Move the decimal 3 spaces to the left to convert into MB and then another 3 spaces to the left to convert into GB (e.g., 3,500,000 KB is approximately equal to 3,500 MB or 3.5 GB).

How is wireless data usage calculated?while voice plans are measured by the amount of minutes you are connected (such as an allowance of 500 minutes per month), data plans are billed according to the volume of data sent/received, and is measured and presented in kilobytes on your invoice. you will also see data allocations in data plans stated in kilobytes, megabytes and gigabytes.

Which data plan works for you?

Smartphone and Rocket™ mobile internet stick customers can choose from a variety of monthly data plans including plans with set amounts of data, a Flex Rate monthly data plan that automatically adjusts, month to month, based on your actual usage, multiple user plans with shared data and plans that allow customers to share data between their smartphone and Rocket™ stick.

Customers with a regular mobile phone can subscribe to the monthly Unlimited Mobile Browsing add-on to access data services.

How much data do you need?Use the data usage charts below as a quick guide to what size of data plan your business may need.

* The above examples are estimated based on smartphone and Rocket™ mobile internet stick browsing. Data usage varies per device.

1,024KB1,024MB

=1MB=1GB

500mB 5gB3gB1gB

rarelY leaVe The OFFiCe?A Data Day Pass is perfect for you or members of your team who rarely leave the office, but need mobile internet access from time to time. A Day Pass provides access to data services such as email, IM, browsing and web-based apps for a 24-hour period. If your business doesn’t have a monthly data plan, you’ll be asked to pur-chase a Day Pass any time you attempt to use a data service before you can continue.

For more information, such as mobile phone data usage, visit rogers.com/datacalculator

5,000 10,000 10,000 20,000 4,000 8,000 30,000 50,000 300 600 1,000 1,500 50 150 400 600

2,500 3,000 5,000 20,000 2,000 4,500 12,000 20,000 100 200 500 1,000 50 100 500 800

2,500 5,000 10,000 15,000 800 1,500 5,000 10,000 100 200 600 750 20 50 150 240

BlaCkBerrY® daTa usage*

iPhOne daTa usage*

rOCkeT™ sTiCk daTa usage*

TEXT EMAIlS+wEB PAGES+PHoTo UPloADS/DowNloADS+MINUTES oN yoUTUBE



of Rogers smartphone customers use

less than 500 MB of data per month.

95%

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rogers.com/smallbiz

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Now you’ve got all the basics – but to be an effective manager of business information, it’s important to take the next step to mastering your wireless device. So check out the RoGERS wIRElESS BUSINESS How-To cENTRE. You’ll discover essential information, such as step-by-step instructions to help you with all your business communication needs, helpful how-to videos about your wireless device, and so much more!

STARTING UP GUIDE - Rogers · BlackBerry ® iPhone™ Android ... can keep it protected with Mobile...

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