StarTek Overview
description
Transcript of StarTek Overview
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The Customer Experience
Experts
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Serving the needs of our clients and their customers
The
StarTek Advantage
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Great Service Levels
Flawless Execution
Superior Quality Rankings
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Proactive Response
Creative Solutions
Speed of Execution
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Strong Client Relations
Focus on Customer Needs
Open and Honest Culture
Easy to Do Business With
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The
StarTek ChoiceMulti-channel capabilities and a variety of delivery options
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Reaching your customers through their preferred communication channels
Voice
Chat
IVR
SMS Text
Social Media
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Providing you with a choice of delivery options
• Onshore- US
• Near shore- Costa Rica
and Canada
• Offshore- Philippines
• StarTek @Home
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The
Customer Lifecycle
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We manage the customer experience across the customer lifecycle
• Acquire
• OnBoard
• Service
• Grow
• Retain
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The
StarTek SolutionA comprehensive list of services
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• Sales• Provisioning• Order Management• Customer Care• Technical Support• Up-sell/Cross-sell programs• Receivables Management• Save Desk
Services that manage the experience across the customer lifecycle
• Improvement in net sales up-sell and cross-sell
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The
Result
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• Higher Level of Customer Satisfaction
• Improved Customer Retention
• Greater Likelihood of Customer Recommendation
• Increased Cost Efficiencies
• Increased net sales, up-sell & cross-sell
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A higher return on your
Investment
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