Start 2 NWOW Workshop, June 4th 2013, Case Swift
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Transcript of Start 2 NWOW Workshop, June 4th 2013, Case Swift
Florence BIAUME, Campus 2.1 Programme Manager NWOW Coalition - June 2013
NWOW and Collaboration – the SWIFT case
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This is not an office Campus 2.1 Conference June 2013
Campus 2.1 Conference June 2013 3 This is a culture change
Collaboration = People + Tools
Campus 2.1 Conference June 2013 4
Empowerment = Freedom + Results
Campus 2.1 Conference June 2013 5
A traditional week
Monday
Tuesday
Wednesday
Thursday
Friday
Commuting time Homework Work at office Private time
8:00 17:00
Monday
Tuesday
Wednesday
Thursday
Friday
8:00 17:00 12:00
A homework day
Early business hours at the office and weekly team lunch
Elke is homeworking and today doing « wide business hours » shift organized for better client reactivity. She volunteered long term for this shift as she likes having this morning off.
Private time for dentist appointment
People
Space Tools
Campus 2.1 Conference June 2013 6
Campus 2.1 Conference June 2013 7
Participate
Try & learn
Create Surveys Work shops
fun Feed-back
Campus 2.1 – Steerco 27 June 2011 8
61 participa
nts Campus 2.1 fair
10 days of
measure
27 Life@ SWIFT
sessions
14 L1
interview
5 US & NL worksho
ps
44 ambassa
dors
17 teams in Innochall
enge
Good representation of teams Coherent feed-back and expectations from all
Campus 2.1 Conference June 2013 9
Great workshop Interesting and busy session
good time investment
A Creative set-up interesting and lively !
BUSINESS CASE
Define rules : Campus 2.1 guiding principles to be applied @ SWIFT
Flexible working is accessible to all • Implementation is defined at team level in a transparent way
Working remotely is like working in the office • We have the skills, attitudes and leadership that make
working remotely as natural as in the office • All staff have “state of the art” standard and light equipment to
be accessible, collaborate and work from any place in a secure way
People are nomads in an activity-based workplace • All staff have access to a work environment catering for the
needs of their activities : concentration, collaboration, informal contacts and support
Coherence
Win-Win Trust
WORLDWIDE
10 Campus 2.1 Conference June 2013
Communicate
11 Campus 2.1 Conference June 2013
Have a showcase Create enthusiasm Test and monitor Address challenges
Conditions
Clear vision Management commitment Optimal conditions : IT
solutions, facilities, furniture, acoustics, lighting,...
Change management programme
Start ! 12
A pilot to …
Campus 2.1 Conference June 2013
People are nomad in an activity-based workplace – floor layout • All space is shared • Teams are anchored to a floor • 8 desks for 10 staff • 60% Collaboration zone : project tables, work tables, niches, meeting
rooms, lounge • 40% Individual work zone – whisper zone : office desks and library • Mingle area to work, meet, eat and relax • 1 locker for personal items • 1 linear meter for dynamic shared departmental filing
AmCham 16/05/2013 13
Transparency Inspiration Chance encounters
Freedom of choice
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Floor layout principles
• Office space is equally available for all – No private/dedicated offices or space – Executives use a meeting room
• Flexibility and freedom of choice – People are flexible and can work at any workplace on the floor
• Transparency – People see each other – As much as possible, visitor and work areas are separated
• Variation in work settings – Different workplaces matching different activities
• Central common area with 1 locker per person for personal items with a secured (code/badge) access
• 1 linear meter per person for dynamic shared departmental filing with a secured (code/badge) access
AmCham 16/05/2013
Work together 60%
Campus 2.1 Conference June 2013 15
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Work individual 40%
Campus 2.1 Conference June 2013
Campus 2.1 – Protocols
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Clear desk after 1 h 30
Choose a workplace in line with the type of activity they will be carrying out: Collaboration, whispering area or Library
Eating at your desk is not allowed.
this is a culture change …
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Campus 2.1 Conference June 2013 19
Team cohesion
Team performance
With HR Partners
Strong change management approach
Training & workshops
Flexible working
Tools & technology
New workplace
• Resolve constraints • Training
(Webex,Cisco, Jabber)
• Mobile equipment (Keyboard & mouse, Headset, bag)
• Shared office (facilities & services)
• Protocols • Working
Paperless
• Legal frameworks • Define exclusions &
team practices with business teams
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Campus 2.1 Conference June 2013 21
Planning & Tools
Status & Role models
Identify and solve constraints that could limit the flexibility
Gather team constraints (e.g. desktop, servers, connection…)
Work with Ambassadors to find solutions (e.g. team laptop, lab…)
Campus 2.1 Conference June 2013 24
Capturing feed-back
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Open Door
Insights and learnings
• Vision and guiding principles
• Involve and listen
• Technology is key
• Role model and communicate
• Coach the change
• Be ready to adapt Campus 2.1 Conference June 2013 26
… your comments…
… your questions…
Campus 2.1 Conference June 2013 27
Thank you
Campus 2.1
Conference June
2013
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