StarSCAN™ Networking Manual

A reference guide for configuring your StarSCAN for networking

Networking Manual

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INTRODUCTION...............................................................................................................................................................3 BEFORE YOU BEGIN .......................................................................................................................................................3

1) CONFIRM LATEST SOFTWARE VERSION ..................................................................................................................3 2) GATHER NETWORK INFORMATION ........................................................................................................................3

WIRED NETWORK CONFIGURATION ...............................................................................................................................5 TESTING YOUR NETWORK CONFIGURATION ..................................................................................................................7 APPENDIX A: SUPPORTED NETWORK CONFIGURATIONS ..............................................................................................10 APPENDIX B: FILLING OUT THE NETWORK INFORMATION WORKSHEET.......................................................................11

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Introduction

This guide outlines the configuration process for enabling and connecting your StarSCAN device to a wired network infrastructure. Given the complexity of configuring secure networks, it is recommended that your Network Systems Coordinator perform your StarSCAN network configuration.

The StarSCAN is designed to operate in a typical dealership networking environment. This document is not intended to make recommendations regarding network setup, as network infrastructure is under the independent control of each dealer. Please refer to the STAR™ Dealership Infrastructure Guide located at http://www.starstandards.org for network infrastructure recommendations and setup guidelines.

Before You Begin

Before you begin, please ensure that the following has been completed:

1) Confirm latest software version

You can confirm that you have the latest version of software by visiting the DealerCONNECT website (http://dealerconnect.chrysler.com) and navigating to Service > Repair > StarSCAN and StarSCAN Tools > Latest News. This information is also available in the Latest News section at http://www.dcctools.com.

2) Gather Network Information

You must understand your network and obtain the required information shown in the Network Information Worksheet (see following page) to configure your StarSCAN for networking.

We recommend that you consult your Network Systems Coordinator when filling out the worksheet. Refer to Appendix A (Supported Network Configurations) and Appendix B (Filling out the Network Information Worksheet) if you require assistance in understanding your network or filling out the worksheet.

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StarSCAN Network Configuration Worksheet IP Settings DHCP Present yes no If No DHCP Static IP Address* Subnet Mask Gateway Address Primary DNS Secondary DNS Proxy Settings (if your network requires a proxy) Proxy Server IP address Proxy Server Port Proxy Username Proxy Password DealerCONNECT Settings DealerCONNECT™ UserID Dealer Code Password * If DHCP is not present, you will need to contact your Network Systems Coordinator to obtain a unique IP address for your StarSCAN.

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Wired Network Configuration

Follow the steps below to configure your StarSCAN for a wired network:

1. From the StarSCAN Home screen, press the Network icon to view the Wired Network Settings pop-up window.

2. Transfer all the information from your StarSCAN Network Configuration Worksheet to the Wired Network Settings pop-up window below. To change an item, select the item and press the Change button.

Note: The Enabled item under Built-in Ethernet Settings & Status must be set to Yes to enable wired networking. Enabling wired networking will disable wireless networking.

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3. You can conveniently set your proxy user name in the Wired Network Settings pop-up window if a proxy is required by your network. You may save the proxy password for future sessions if desired by setting the Remember Password item to Yes and entering your password in the Password item.

4. You can also set your DealerCONNECT User ID, Dealer Code, and Password from the Wired Network Settings pop-up window. To save the Password, set the Remember Password item to Yes and enter your password in the Password item.

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Testing Your Network Configuration

This section will guide you through the steps required to test your StarSCAN wired network connection.

1. Press the Network icon to view the Wired Network Settings pop-up window.

Note: Make sure your StarSCAN is connected to the network using the Ethernet cable supplied with your StarSCAN. Connecting your StarSCAN to an Ethernet drop near your TechCONNECT PC will increase the likelihood that you are on the same network as the TechCONNECT PC.

2. Press the Test button located on the right side of the window.

Note: If the Test button is grayed out, one or more of the network settings is incorrect. Review your settings and make sure your Ethernet cable is properly attached.

Helpful Hint: To obtain more information on a particular setting, select the item of interest and press ‘Tech Tips’.

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3. If you were able to press the Test button, a pop-up should appear at the start of the test. Press the OK button to continue.

4. You will also see a pop-up requiring you to enter DealerCONNECT settings. Once properly entered, press OK to continue.

Note: You may also see a pop-up box requiring a proxy user name and password if your network requires a proxy.

5. If a screen appears telling you that the configuration was successful, then the entire setup is now complete.

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If you received an error, walk through the instructions in this guide again or refer to the StarSCAN Network Troubleshooting Guide located on the DealerCONNECT website (https://dealerconnect.chrysler.com) by navigating to Service > Repair > StarSCAN and StarSCAN Tools. This document can also be found in the Download Center on the DCCTools website (http://www.dcctools.com).

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Appendix A: Supported Network Configurations

The supported network connection methods are: • Wired with Static IP Addressing • Wired with DHCP

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Appendix B: Filling out the Network Information Worksheet

To setup your StarSCAN for networking, you will need detailed information about our dealership’s computer network. The easiest way to get this information is to ask your dealership’s Network Systems Coordinator to fill out the Network Information Worksheet found on page 4 of this guide.

If your dealership’s Network Systems Coordinator filled out the Network Information Worksheet for you, you can skip the steps in this appendix. Otherwise, you will need to look at a TechCONNECT PC to determine the correct settings for your dealership’s network. Depending on how your network is set up, you still might need to ask your Network Systems Coordinator for additional information.

1) Determine IP settings

a) On the TechCONNECT PC, click the Start menu and then choose Run. Type cmd into the field and press OK.

b) Type ipconfig /all into the window that appears and press Enter.

c) If it says Yes next to DHCP Enabled, then your network uses DHCP to assign IP addresses. Fill out the worksheet indicating your network uses DHCP and skip to step 2. Otherwise, your network uses manually assigned IP addresses. Copy the Subnet Mask, Default Gateway, and any DNS

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information to the worksheet, but not the IP address. Close the command window and call your Network Systems Coordinator for an available IP address and note it on your worksheet.

2) Determine Proxy Settings

a) Open an Internet Explorer window and from the Tools menu, select Internet Options, the Connections tab, and then the LAN Settings button.

b) If the Use a proxy server for your LAN is checked, transfer the Address and Port information to your worksheet. You will need to consult your Network Systems Coordinator if you do not know your proxy User Name and Password.

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