Stars Performance Suite
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22-Oct-2014 -
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Transcript of Stars Performance Suite
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Introduces
STARS Performance Suite
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A Partnership of Best-in-Class Resources
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What is Engagement?
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Engaged employees work with a passion and feel a profound connection to their company. They drive innovation and move the organization forward.
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Non-Engaged employees are essentially “checked-out.” They are sleepwalking through their workday. They are putting in time, but not enough energy or passion into their work.
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Actively Disengaged employees aren’t just unhappy at work, they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged co-workers accomplish.
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28% of Employees are Engaged54% are Not Engaged17% are Actively Disengaged
Gallup’s Engagement Studies
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“ Engaged employees make the difference between high-performing companies and
lesser-performing competitors”
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Earnings per share (in publically traded companies) were 26% greater in companies with highly engaged people
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• 72% of those engaged people thought “I can have a positive impact on service.”• 68% thought “I can positively impact costs.”• 84% thought “I can impact our Company’s results.”
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Gallup’s Measurable Benefitsfrom Engagement
Enhanced organizational performance
Increased productivity
Greater financial performance
An increase in employee retention
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The Human Capital Institute’s report on “employee wants”
To be inspired To be understood To grow To be rewarded and recognized To be listened to To be empowered
Performance-Based Recognition plays a key role in employee satisfaction and engagement
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How does your organizationview Recognition?
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As a Cost?
Do what others doRespond to inflation, recruiting and retention issuesCalculate and do what is affordable
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As an investment?Supporting the business strategyAlignment of associate and organizational interestsReinforcing mission, vision, values and goalsCommunicate recognition, performance and appreciationLeverage Senior Management as program championsMeasurement of perception, understanding and results
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Performance-Based Recognition engages a workforce by showing appreciation, and rewarding employees frequently with meaningful awards for behavior, actions, attitudes and achievements that
produce results against an organization’s goals, while reinforcing its vision and values
Successful Organizations Believe…
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The Five Pointsof STARS
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1. STARS—Strategic Total Award Recognition Systems—is the most comprehensive suite of integrated reward and recognition solutions available today.
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2. Anchored by our STARS Service Awards program, we provide the systems, knowledge, practical experience and critical support elements to successfully implement performance-based recognition.
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3. Our technology allows the flexibility of immediate awards or points-based awards that accumulate.
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4. Because our systems are integrated, all recognition activities are tracked in a single reporting suite.
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5. We provide relevant metrics for ongoing employee engagement and RORI analysis.
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The STARS DifferenceIntegrated technology solutions
• Best-in-class service award program• Immediate award and point accumulation solutions
• Four distinct performance solutions• Engagement and recognition training platform• Single sign-on enabled
Common look and feel for service and performanceMulti-generational award solutions starting at $1.50Metrics and analytics dashboard
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Milestones
Service Awards
Longevity
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Performance Points
Performance
Accumulative Milestones
Service Awards
Longevity
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Performance Points
Performance
Immediate
Accumulative Milestones
Spot Digital
SpotSymbolic
SpotEchelon
Service Awards
Longevity
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Performance Points
Performance
Immediate
Accumulative Milestones
Support
Spot Digital
SpotSymbolic
SpotEchelon
Service Awards
Strategy
Communications
Training
E-learning
Measurement
AccountManagement
Longevity
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STARS Performance Suite.…fully integrated systems which enable our clients to implement, manage, analyze and control all recognition initiatives deployed to Engage, Motivate and Retain Talent.
Solution Functionality Awards Best FitSTARS Performance Points (logos)
Points AccumulationPeer thank you e-CardsPeer nominationManager recognitionNomination builderPerformance CentralScratch and Earne-Learn and Earn
Brand-name merchandisetravel, events and adventure packagesElectronically delivered awards starting at $5.00
Multiple programs and/or award criteriaNeed performance moduleExisting admin burdenNeed analyticsCost center drivenBudgets ≥ $100. per employee per year
SPOT Traditional Immediate Redemptione-Cards and e-CertificatesOn-line orderingOrder single item
Insignia medallion awardsCelebration Lite boxPersonalized note
Smaller organizationsEvent(s) requiring high-impact packaging
SPOT Digital Immediate RedemptionGeneric or custom program siteOn-line SPOT card orderingSPOT card with redemption codeManager and employee tracking
Digitally deliveredStarting at $1.50Music downloadsRing tonesAnd lots more…
Low budgetYounger audienceHigh turnoverMinimal admin burden
SPOT Echelon(January 2010)
Immediate RedemptionPeer thank you e-CardsPeer nominationNomination builderManager Recognition
Defined budget levelsBrand-name merchandiseElectronically delivered awards starting at $5.00
Service company or organizationDesire immediate award for employeeCriteria = company values
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STARS Performance Points (logos)
Points AccumulationPeer thank you e-CardsPeer nominationManager recognitionNomination builderPerformance CentralScratch and Earne-Learn and Earn
Brand-name merchandisetravel, events and adventure packagesElectronically delivered awards starting at $5.00
Multiple programs and/or award criteriaNeed performance moduleExisting admin burdenNeed analyticsCost center drivenBudgets ≥ $100. per employee per year
Performance Points
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SPOT Digital
Immediate RedemptionGeneric or custom program siteOn-line SPOT card orderingSPOT card with redemption codeManager and employee tracking
Digitally deliveredStarting at $1.50Music downloadsRing tonesAnd lots more…
Low budgetYounger audienceHigh turnoverMinimal admin burden
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SPOT Echelon(NEW January 2010)
Immediate RedemptionPeer thank you e-CardsPeer nominationNomination builderManager Recognition
Defined budget levelsBrand-name merchandiseElectronically delivered awards starting at $5.00
Service company or organizationDesire immediate award for employeeCriteria = company values
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SPOT Traditional
Immediate Redemptione-Cards and e-CertificatesOn-line orderingOrder single item
Insignia medallion awardsCelebration Lite boxPersonalized note
Smaller organizationsEvent(s) requiring high-impact packaging
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Merchandise• Over 4,500 choices• Updated weekly by suppliers Event Tickets
• Real-time interface to sports, concerts, theatrical shows around the world• Includes “sold out” events
Immediate redemptionElectronically delivered•Music downloads•Ringtones•Digital magazines•Movie tickets•Photo prints•Cell-phone skins•Phone time•Pizza promotions•Travel rewards
Travel Rewards• Real-time booking engine through Thomas Cook• Includes packages, hotels, car rentals, last minute getaways and flights• Travel awards show in points values not dollars
Experiential• Special adventures, sports schools and unique travel excursions
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STARS provides a complete suite of Client Support Elements:
Tailored for your needs and budgetBranded and themedEncourage “buy-in”, awareness and ongoing engagementMedia solutions for maximum impact
Video – Intranet E-mail Web conference E-letter Posters/Brochures Print-on-demand Social networking
COMMUNICATION
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CLIENT SUPPORT
Recognition as an Engagement Strategy—8 Modules Recognition System Launch and Implementation
Recognition Strategy and Program Overview Technology Reviews Roles and Responsibilities Presentation Skills
Deployed to Meet “Your” Individual Needs Train-the-trainer Web-Based CD/DVD Printed materials E-Learn and Earn SCORM compliant content/certification Completion metrics
TRAINING
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CLIENT SUPPORT
Basis – database hierarchyFull suite of reportsReal timeMeasure and analyze
Participation Budget Behavior/Values Return on Recognition Investment Customized Needs
MEASUREMENT AND ANALYTICS
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CLIENT SUPPORT
Your Account Manager is the lead person accountable for all elements your recognition system Implementation STARS Technology Communication Training Measurement and analysis Modification
ACCOUNT MANAGEMENT
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STARS will maximize your RORI (Return on Recognition Dollar Invested)
Stars Performance is the complete solution; strategy, flexible and scalable technology, thousands of awards, SCORM compliant training, ROI analysis and program support elements all integrated and delivered with unparalleled customer care…
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ENGAGEMENT, MOTIVATION and TALENT RETENTION
We will assist you in building a culture of recognition to increase…
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