Standard Chatered Bank Final Report
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Transcript of Standard Chatered Bank Final Report
MIS of Standard Chartered
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MIS of Standard Chartered
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LETTER OF TRANSMITTAL 02nd April, 2011
Sir Jawad Bhatti
Course Instructor, Management Information System
Szabist University
Karachi. Sir
We here with present our “Term Report” authorized by you as a requirement for this course.
In this report, we have tried to provide Management Information System of “Standard Chartered Bank”
We hope we have covered all that was required for the report.
If there be any clarification demanded, we would appreciate a call from you.
Sincerely,
MIS of Standard Chartered
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Mahwish M.BashirMisbha M.BashirSyed Ali KamranKashif Khawaja
MIS of Standard Chartered
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MIS of Standard Chartered
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PREFACE
We student of BA/BS II (A) and this was the
first time we have got a chance to explore
our research knowledge and skills that we
have learnt so far in our University. Although
this was a practical and theoretical work, so
we faced many difficulties and confusions at
many stages of this report. We worked hard
and we were Keen to make this project the
best in term of material and quality.
Although we not professionals but we have
given our best efforts to present this project
as much professional as we can. We have
learnt a lot from this effort, we have got a
chance to work on MS WORD and we have
learnt a lot using MS WORD. We explored
WORD deeply and got many new things to
learn. Thanks to the Almighty Allah who
enabled us to complete this project
successfully.
ACKNOWLEDGEMENT
“Life is a journey; it's not the years in your life that count.
It's the life in your years.”
But Life can’t be completed without the support of many people.
First and foremost, we would like to thank Almighty ALLAH for guiding us and helping us in every path of our life, even in the smaller material things like this report.
We also thankful to our parents for their unconditional love and support in whatever we do.
A special mention goes out to all those people who gave us a part of their valuable time to fill up the questionnaires hence enabling us to conduct the research survey.
And last, but not the least, we would like to convey our sincerest thanks to our respected Sir Jawad Bhatti, who approved our choice of topic and provided us with the necessary guidelines and requirements so as so help us with the progress and structure of our report. Working on this report has been a gratifying experience for all of us.
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“It is good to have an end to journey toward; but it is the journey
that matters, in the end.”
BACKGROUNG AND INTRODUTION:
The Standard Chartered Group was formed in 1869 through a merger of two
banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank of
India, Australia and China, founded in 1853.
As its operations came under threat from nationalization programmes in the
countries in which it was present in the 1970s, the bank sought expansion in developed
countries, particularly the USA.
A Standard Chartered Bank (HQ) in Singapore. In Pakistan Standard Chartered
merged in Grindlays' operations, making Standard Chartered not only the largest foreign
bank in the country, but the only one with branches in all four provinces.
It is a uk base bank and group is Pakistan.
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OVERVIEW
Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest
foreign bank with over 150 branches in the country. The history of Standard Chartered in
Pakistan dates back to 1863, when the Chartered Bank of India, Australia and China first
established its operations in Karachi.
In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30
December 2006, Standard Chartered merged Union Bank with its own subsidiary,
Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.
MAIN SERVICES
Consumer banking:
Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto
Loans, Islamic Banking, and Wealth Management products. In order to maximize
customer convenience, they offer 24-hour Phone Banking, statements, SMS Banking,
ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art
branches.
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Wholesale Banking:
Wholesale banking provides Transactional banking, Debt Capital Markets,
Corporate Finance, Derivatives & Fix Options, Commodity Finance and deposit
products.
Islamic Banking:
Standard Chartered Saadiq's dedicated Islamic Banking team provides
comprehensive international banking services and a wide range of Shariah compliant
financial products that are based on Islamic values
VISION AND MISSION
Vision:
“To be the preferred provider of Islamic financial products in the market”
Mission:
“To create exceptional value for our clients, investors and staff; through market
leadership in providing innovative Shariah compliant products and solutions, and by
adopting and living our core values”
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AREAS OF BUSINESS
Standard Chartered have branches in all the main 25 cities of Pakistan. It has
more then 150 branches in Pakistan.
TOTAL OFFICES AT NATIONAL
AND INTERNATIONAL LEVEL
Standard chartered is operating more then 150 branches in about 25 Cities of
Pakistan. Standard Chartered has a history of over 150 years in banking and operates in
many of the world's fastest-growing markets with an extensive global network of over
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1,400 branches (including subsidiaries, associates and joint ventures) in over 50
countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United
Kingdom and the Americas.
As one of the world's most international banks, Standard Chartered employs
60,000 people, representing over 90 nationalities, worldwide. This diversity lies at the
heart of the Bank's values and supports the Bank's growth as the world increasingly
becomes one market.
MAIN OBJECTIVES
Standard Chartered Bank is an international bank, focused on the established and
emerging markets of Asia, Africa, the Middle East and Latin America with an extensive
global network of more than 600 offices in over 50 countries. The three principal
business groups are Treasury, Consumer Banking and Corporate and Institutional
Banking. Their main objective is to offer outstanding value to their customers by
providing knowledgeable, efficient and reliable service in a personal, helpful and
responsive manner. Central to this service philosophy is the professional consultative
approach they take with each customer. By getting to know the customer better, they can
identify the customer's needs and match them with quality products which suit their best.
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ORGANIZATION STRUCTURE
Standard Chartered Bank has a formal structure. It has intra link system means
one link system. The organization is a flat organization.
MANGEMENT OVERVIEW
Management Chart:
Standard Chartered has a specific management hierarchy like “G series” in
descending order. The hierarchy is below.
Managerial Ranks:
Descending order
G9: Officers of the bank.G8: Accounts managers.G7: Branch ManagerG6: Regional HeadG5: Branch HeadG4: Dept headG3: Country headG2: Continent headG1: CEO
MIS of Standard Chartered
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ORGANIZATION CHART
G1
G2
G3
G4
G5
G6
G7
G8
G9
We can say the chart shows that first line employees come in G9 category and
then it tends to G8……….till G1. So this is in descending order. G9 Officers up to G1
CEO.
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ORGANIZATION MANAGEMENT HIERARCHY
BUSINESS PROCESS MODEL (PAKISTAN)
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Executive Directors
CEOCEO
Regional Managers
Branch Managers
Branch Managers
Regional Managers
Branch Managers
Branch Managers
Regional Managers
Branch Managers
Branch Managers
Organization Value Chain
Organization Value Chain
Administration and ManagementR & D System (Karachi)
Administration and ManagementR & D System (Karachi)
HRMWorkforce Planning System (Karachi, Lahore, Islamabad)
HRMWorkforce Planning System (Karachi, Lahore, Islamabad)
Technology Development(Karachi, Islamabad)
Technology Development(Karachi, Islamabad)
Computerized Ordering System(In all branches of Pakistan)
Computerized Ordering System(In all branches of Pakistan)
Secondary Activities
Secondary Activities
Primary ActivitiesPrimary
ActivitiesInbound LogisticsInbound Logistics
OperationsOperations Outbound Logistics
Outbound Logistics
SalesSales ServicesServices
INFORMATION SYSTEM IN STANDARD CHARTERED
As Standard Chartered started their business in Pakistan in 2006 so as such there
is no Pre-IS era of standard chartered bank in Pakistan. They are using IT since the start
of their business in Pakistan. IT creates an evolution in whole world in every business
and so in banking system. Now in standard chartered with the help of IS the daily
transactions are recorded in branch computers and these branch computers are then
connected to the main head office server so in this way they keep their daily process
update on daily basis.
As Time is money, and due to IS standard chartered bank make thousands of
transactions per day. In fact, IS makes whole process much more quick, simple and
reliable. Due to IS employees can easily connect with other branches, customer service
gets improved, online banking emerged and lot of others benefits.
Standard Chartered Online is an innovative Online Banking service that you can
tailor to suit your precise banking needs. It gives you convenient, round-the-clock
banking services ranging from day-to-day account transfer transactions to real-time
valuable financial information. Now you can manage your finances anytime, anywhere.
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Information Structure:
This is confidential knowledge that the bank is using people soft, virses, EBBS
(electronic business banking software) software’s, HRS, HRIS to make their employees
up to date with the time this people software and other IT equipment is taken from
Kuwalalumpur Singapore. Through this people soft manager make contact with each
other. Organization is fully digitalized SCB has WAN, LAN & V-LAN Networks.
Having PTCL Services, and using Cisco technologies (latest3950-3800 series routers).
Having CAT6 cabling and for backup have rescue disaster recovery system.
ORGANIZATION COMPUTING RESOURCES
Software Resources:
Following software’s is used for the functioning of our information system and
organization;
Application Software:
Following application software’s are used in our organization and functioning of
our information system.
People Soft.
EBBS (SCB banking system).
Microsoft Office.
NOD32 Anti-Virus.
SQL based data base, SAP and ORACLE at backend.
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Symantec security system.
Adobe Reader.
System Software:
Following application software’s are used in our organization and functioning of
our information system;
o Operating System (Windows XP and Linux) for PC’s.
o Windows 2003 server for mainframes.
Hardware Resources:
Following hardware resources are required for the functionality of IS and
organization:
Personal Computers.
Canon Document Scanners.
HP Printers.
Networking Cards.
Currency Counter.
Coin Counters.
HP Digital Scanners.
IBM Mainframes.
Dell & HP PC’s.
COMPUTING TYPE
In Standard Chartered Bank, they are using client/server network because it is
accessible and the employees easily share the data and this network is cheaper than
others and this is easily maintainable and manageable. All the data save in main server or
HUB and employees can easily access it. This type of computing system provides an
MIS of Standard Chartered
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easy access and efficient flow of data, which increase the functionality of organization.
Three Tier Architecture:
Most Web Applications which use database access do this through three layers of
application logic. At the base is a Database Management System (DBMS) and a
database. At the top is the client web browser used as an interface to the application.
Between the two lies most of the application logic, usually developed with a web server-
side scripting language that can interact with the DBMS, and can decode and product
HTML used for presentation in the web browser.
The figure describes that at the base of an application of three-tier architecture is
the database tier, consisting of the database management system that manages the
database containing the data users create, delete, modify and query. Built on top of the
database tier is the complex middle tier, which contains most of the application logic and
communicates data between the other tiers. On the top is the client tier, usually web
browser software that interacts with the application.
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Three Tier Architecture Network:
Technology:
For the proposed Web Application different type of language will be used. The
page generation will use HTML, JavaScript and PHP language. PHP is also used fro
database connection and data validation. Apache web server will be used for the
functionality of the Web Application. In the proposed Web Application mysql database
will be used.
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Integration Framework:
The integration process of the proposed software lies in the three tier architecture.
Three tier architecture is being used for the software because hides the reality that the
applications must bring together different protocols and software.
The Client Tier:
The client tier of the three tier architecture model is the web browser. Web
browsing software processes and displays HTML resources, issues HTTP requests for
resources and processes. The generated pages for this software (previously discussed) are
in this tire. The previously created pages are mainly created in HTML but some of the
pages are embedded with PHP and JavaScript. Cascading Style Sheets (CSS) are also
used in different pages.
The Middle Tier:
In three tier Web Application systems, the majority of the application logic is in
the middle tier. The client tier presents data to and collects data from the user; the
database tier stores and receives the data. The middle tier serves most of the remaining
roles that bring together the other tiers; it drives the structure and content of the data
displayed to the user, it process user input from the user as it is formed into queries on
the database to read or write data. This middle tier application logic integrates the Web
with the database management system.
The components of the middle tier are web server, a web scripting language and
the scripting language engine. A Web server processes HTTP requests and formulates
responses by interacting with the database management system.
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For the proposed software PHP is used for middle tier scripting language, PHP
engine is used for scripting language engine and Apache Web server is as web server.
The Database Tier:
The database tier is the base tier of the proposed software. Designing databases
and building tier is the first step of this software. Based on the content analysis, Entity
Relationship Diagram, database of the proposed software is created using mysql
Database Management System.
Component Based Development:
The component technologies have evolved in large part because of the explosive
growth of Web-based systems and applications. Three major infrastructure standards are
available for web engineers: CORBA, COM/DCOM, PHP and JavaBeans.
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Entity Relation Diagram:
The entity relation diagram focuses solely on data, representing a data network
that exists for a given system.
The entity relationship diagram of the proposed Web Application of Standard
Chartered Bank i-banking is shown below.
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ORGANIZATION TPS SYSTEM
Transaction Processing System:
A Transaction Processing System (TPS) is a type of information system. TPSs
collect, store, modify, and retrieve the transactions of an organization. A transaction is an
event that generates or modifies data that is eventually stored in an information system.
From a technical perspective, a Transaction Processing System (or Transaction
Processing Monitor) monitors transaction programs, a special kind of programs. The
essence of a transaction program is that it manages data that must be left in a consistent
state.
TPS in Standard chartered bank:
Effective transaction processing system is working in Standard chartered bank
that offer enterprise the means to rapidly process transactions to ensure the smooth flow
of data and the progression of processes throughout the enterprise.
Payroll TPS
In Standard Chartered payroll TPS is designed to get information and record of
the employ and then to calculate his/her annual earning.
It get information about the employee from the employee’s department and from
general ledger and send it to payroll TPS from where it links that information with the
previous record and prepare a report which is forwarded to management. Management
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takes notice the “LN” record of the employee’s efficiency to work and may declare
added bonus or other incentive. This report is checked and approved by the branch
manager after which check is issued to the employee. And when that check is cashed, the
record is updated in the general ledger as well as the master payroll (HUB).
Customer Identification
In Standard Chartered Bank there is their own information management named
software “Virses” is working which is connected to NADRA. So if any new client wants
to open an account in the bank the system automatically send a request to NADRA to
check and verify the customer ID number. Which helps the management to identify
whether he/she is using his original ID card or not.
MIS of Standard Chartered
Employee Data
General Ledger
Payroll TPSPeople Soft
Payroll Master File
(HUB)
Management Reports
Check Passes
by Manager
Check Issued to Employee
General Ledger
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Employee Job Login
Biometric Device& LN
HUBEmployee
Job Logout
Employees Record
All employees are supposed to login when they enter the bank and logout on
leaving, by tracing their thumb impressions on biometric device. This device is
connected with the HUB which continuously makes record of their hours spent in the
bank. Moreover, the bank has their own setup named “LN” which makes records of all
the transactions made by an employee. This help management to monitor the working
efficiency of an employee.
Real time
Banking
In many circumstances the primary factor is speed. For example, when a customer
withdraws a sum of money from his or her account the transactions are processed and the
MIS of Standard Chartered
Input(ID #) Virses
Management
HUB
NADRA(Customer
identification)
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account balance updated as soon as possible, allowing both the bank and customer to
keep track of funds. The new transaction is send to LN. The LN enters the HUB where
the specified file is accessed. The updates are made entered there and finally the update
is done.
Online Complains
Standard Chartered Bank allows the customer the option of online complains. The
customer submits the online complain which is then processed by Customer Service TPS
which is linked by management (PeopleSoft Software) and after the problem
identification it is send to the concerned department.
Advices
MIS of Standard Chartered
New Transactions,
Updates LN
HUB
Updated
Customer Queries
Customer Service TPSPeopleSoft Software
Identify Proble
m
Send to Concerned Dept.
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As all of the record of the customers are stored in main server (HUB) of Standard
Chartered bank, so incase if someone account balance is getting near to zero the system
automatically alert the management about that. Then manager take manual action and
send him/her the advice (a letter, mail or phone call) to check the account balance.
Account Opening
This TPS is designed for opening a new account in the bank.
Input: Give bio data, NIC no., income, city name.
Process: Information sends to the “virses”.
MIS of Standard Chartered
Account
Alert
Management
HUB Advices Send to Customer
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(PeopleSoft Software)Customer
Service TPS
Applicant Identification
Virses
A/C Dept.
(PeopleSoft Software)Customer Service TPS
HUB
New A/C Opened
Customer
Customer Service TPS
HUB
A/C Dept
Fund Transfer
to Concerned Branch
Output: new account opened in the bank.
Online Activity
Purpose: Transfer funds with the organization.
Input: Concerned Branch code, city name, account title, amount & the
transaction.
Process: The information will send to organization server (HUB).
Output: Transfer of fund to the concerned branch.
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ATM Card
Purpose: Easy with draw of cash.
Input: Give bio data, income summary, company name, NIC.
Process: NIC no. and bio data send to virses which directly linked to NADRA. If
information is correct then it is forward to customer service centre.
Output: Issue of credit card.
Car Financing:
Purpose: Leasing a new car.
Input: Account title, down payment amount.
Process: The information is send to the HUB and verifies the account of customer
and makes the
MIS of Standard Chartered
ApplicantIdentification
Virses
A/C Dept.
Customer Service TPS(PeopleSoft Software)
HUB
New A/C Opened
ATM Issued
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Applicant
Identification
A/C, Financ
e Dept.
Customer Service Managers
HUB
Issuance
Schedule: for leasing for the given period of time.
Output: Customer can get a new car.
MANAGEMENT INFORMATION SYSTEM
Relationship of MIS with TPS:
MIS reports and summarizes the organization’s basic operations and these reports
come from the basic transition processing systems. In case of our organization the TPS’s
of ATM Cards, Payroll and Customer identification etc. provide the basic information
about the organization’s activities. These activities are then summarized in the form of
reports for the manager so that they can check whether the firm is working properly or
not. If there are some flaws then they take control measures to fix those flaws.
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Transaction processing system Management Information system
MIS FILESPayroll Master File
Payroll Data C.I info MasterFile
Customer Data
EmployeesInfo Master File Employee’s Data
Customer Account MasterFile Customer Data Customer Queries Master Customer Complain DataFile
Customer ATMMaster Files Customer Account Data
Customer AdviceMaster File
Advices Data
Online CustomerMaster Files Customer Data
Customer Finance Customer DataMaster Files
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Payroll TPS
Customer Identification TPS
Advices TPS
Online Activity TPS
Car Financing TPS
MIS (EBBS)
Reports
Employee Record TPS
Real Time Banking TPS
Customer Service TPS
ATM Cards TPS
Car Financing TPS
MANAGERS
ATM Transaction Process:
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Transaction Flow Chart:
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CONCLUSION & SUGGESTION
Conclusion :
A management information system is a system or process that provides the
information necessary to manage an organization effectively. MIS and the Information it
generates are generally considered essential components of Prudent and reasonable
business decisions.
These report discuses all the activities that the Management Information System
performs in our selected organization “Standard Chartered Bank (Pakistan)”.
The reports start with the background history of the bank such as when it establish
in Pakistan, the branches, pre and post era etc. It explains all the TPS how the
transactions are made by the bank, using of these TPS from the new events such as
account opening, new allowances etc to the routine work including cash and payments
record, updating of records, payroll and the processing of the complaints. These TPS
holds all the activities from the manager and employees to the customers. The report
discuses the inbound and the outbound logistics and relate all the processes of TPS used
in the bank with the MIS, enabling the bank to provide the quality and satisfactory
services to their customers. Also includes the inter relations, of all the entities in the
database of the bank. ERD diagram represents all these relations.
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Suggestion:
The bank is using the IS very efficiently and increasing its profitability, but still
there are many things that should be improved.
1. With the increase in the technology, the bank should made its IS up-to-date
for providing best services to their customers and attracting more
customers and increasing its productivity.
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REFERECES :
www. standardchartered .com.pk www.google.com
THE END
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