Standard 5.01 – Understand Appropriate Business Procedures “Your manners are always under...
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Standard 5.01 – Understand Appropriate Business Procedures “Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson
description
Introductions Use first and last names Introduce most important people first (clients) What happens if someone forgets a name? THE handshake Right hand to right hand Gender neutral Confidentiality Do not have private conversations at work Keep important company information private Do not confidential information
Transcript of Standard 5.01 – Understand Appropriate Business Procedures “Your manners are always under...
Standard 5.01 – Understand Appropriate Business Procedures
“Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson
Etiquette: • The set of rules and practices that are
established for behavior in a polite society or in professional life
Business Etiquette• Workplace manners
Introductions• Use first and last
names• Introduce most
important people first (clients)
• What happens if someone forgets a name?
• THE handshakeRight hand to right
handGender neutral
Confidentiality• Do not have private
conversations at work
• Keep important company information private
• Do not email confidential information
Daily• Be on time
everyday• Be dependable,
honest, trustworthy• Be energetic and
enthusiastic
Body Language• Dress appropriately• 55% of your
message is conveyed through your personal appearance!
Personal Space• Average of 3 feet
Meetings• Cell Phone• Turn off or on vibrate
• Speakerphone• Let everyone Know that they are on
speakerphone• Listen without interrupting
• Good internet behavior
• Conducting yourself professionally online
1. Use good manners• Business-like writing style
o Opening, Body, Closing• Reflection of you and your company
2. Use proper writing conventions• Capitalization & Grammar• No Texting Lingo!
3. DO NOT USE ALL CAPS!
4. Subject Line• Clear & Meaningful
5. Never send prank email or jokes • It’s EASY to make a huge mistake!
6. Your email Alias:• Set up a professional account with your full
1. Which is an example of proper netiquette in an email message?
a. UR invited to attendb. You are cordially invited to attendc. you’re invited.d. YOUR PRESENCE IS REQUESTED
2. What should you be sure to do with every email?
a. Spell check, use full sentence structure and use proper grammar.
b. Have a nice greeting: Hi, Hello, etc.c. Have a proper sign off: Thank you,
Sincerely, etc.d. All of the above.
3. Typing in all capitals in electronic communications means:a. This message is very importantb. You are shoutingc. It's okay to forward this message to
othersd. Nothing special--typing in all caps is
normal
4. Appropriate content for email messages includesa. Anything you wouldn't mind having
subpoenaed as part of a court proceeding
b. Anything you wouldn't mind seeing on the evening news
c. Anything you wouldn't mind your grandmother seeing
d. All of the above
United StatesGifts = BribesWomen Business Attire –
Skirts are appropriate
India Dinner – do not thank host Customary to have tea
before a business meeting
JapanGifts = Sign of respectWomen Business Attire –
Skirts are appropriate; pants should not be worn
MexicoMeetings – personal
contact & relationships are important
Punctuality – less strict
Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?
