Stakeholders THE TIMES 100. Stakeholders Stakeholders are groups or individuals with an interest in...
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Transcript of Stakeholders THE TIMES 100. Stakeholders Stakeholders are groups or individuals with an interest in...
StakeholdersStakeholders
THE TIMES 100
THE TIMES 100
StakeholdersStakeholders
Stakeholders are groups or individuals with an interest in a business. Stakeholders may affect or be affected by the decisions of an organisation.
THE TIMES 100
Types of stakeholderTypes of stakeholder
Shareholders/owners Employees
Managers Customers
Suppliers Local community
Government Competitors
Pressure groups Financiers
THE TIMES 100
Stakeholder interestsStakeholder interests
Each stakeholder group will have its own expectations of the business. For example, customers expect good value for money and a regular source of goods and services.
What do you think are the expectations of the other stakeholders?
THE TIMES 100
Stakeholder conflictStakeholder conflict
Conflict between the needs of stakeholder groups may occur. For example, paying workers higher wages could result in lower dividends to shareholders.
THE TIMES 100
Shareholder conceptShareholder concept
The shareholder concept is the traditional view that shareholders are the most important stakeholder.
This view holds that as shareholders employ managers to run businesses on their behalf, managers’ decisions should only consider the objectives of the shareholders.
THE TIMES 100
Corporate ResponsibilityCorporate Responsibility
In contrast to the shareholder concept, Corporate Responsibility considers the responsibility of an organisation to all stakeholders, including the community and society at large.
CR considers both the financial and non-financial performance of an organisation.
THE TIMES 100
Stakeholders in contextStakeholders in context
THE TIMES 100
Internal and external stakeholdersInternal and external stakeholders
Which of the following stakeholders are internal to the business and which are external?
ShareholdersCustomersLocal communitiesInterest groupsEmployeesManagers
THE TIMES 100
Local community objectivesLocal community objectives
What expectations do local communities have of Shell? How has Shell sought to meet these needs?
Use the Shell case study to help you
THE TIMES 100
Interest groupsInterest groups
Interest groups are people and organisations who can make decisions and form opinions that can affect an organisation. Use the Shell case study to identify the different interest groups that interact with Shell.
THE TIMES 100
Stakeholder conflictStakeholder conflict
Conflict can occur between the needs of different stakeholder groups. Use the case study to find out how Shell attempts to avoid conflict before making major decisions or investments.
THE TIMES 100
Useful resourcesUseful resources
Stakeholder lessons suggestions and activities (The Times 100)
Shell case study (The Times 100)Shell website