Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide...
Transcript of Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide...
StaffTrainingGuideRespondingtoPostedShifts
MelanieMorin,President/[email protected]
MandyGauthier,[email protected]
TessaAnderson,[email protected]
Pickup
Shifts
Anywhere,
Anytime!
WelcometoStaffStat!YourorganizationwillbeonboardingStaffStataspartoftheirstaffingsolution.Thismeansthatasastaffmember,auseraccounthasbeenorwillbecreatedforyou!WhatisStaffStat?It’saninnovativesolutiontofillingsickcalls/vacationtimeandcanalsobeusedasacommunicationtool.StaffStatallowsyoutobecommunicatedwithinthemannerwhichyouprefer;
• app• email• text• telephone
Thistrainingguidewillhelpyoulearnallaboutthesystem,howyoucanrespondtoshiftrequestsandshouldanswerallofyourquestions.However,ifyouhaveanyquestionsfollowingthereadingofthistrainingguide,[email protected] orviatelephoneat705.587.STAT(7828)ortollfreeat1.844.600.STAT(7828).
StaffStat– AGeneralGuide
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AusernamewillbeassignedtoyoubyStaffStat.If wehavereceivedanemailforyou,youwillreceiveanemailfromoursystem.Pleasenotethatwhenloggingin,StaffStatiscasesensitive.Startbygoingtoourwebbasedportalat:portal.staffstat.ca
Enteryourusername
Enteryourpassword
HaveyourPCrememberyourlogin
Loginwhenready!
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Onceloggedin,youcanselectoneof2functions.YoucanviewyourupcomingSchedule,(FORSTAFFSTATSHIFTSONLY).Itdoesnotincludeyourregularlyscheduledshifts.Youcanalsoviewandedityourprofile.
Viewyour
Schedule
EdityourProfile
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ViewYourSchedule– CalendarView
*Red: Shiftsleftunfilledorstillavailable(Clickonanupcomingshifttomakeyourselfavailable-seepage5)– shiftsassignedtoothersarenotvisibletoyou
*Green: Shiftsfilledbyyouandupcomingshiftsassignedtoyou!
Togglebetweenmonths
Today
SwitchtoListView
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SwitchtoCalendarView
Clickonthe“View”boxtoviewthedetailsofoneofyourupcomingshiftsortoacceptanavailableshift
ViewYourSchedule– ListView
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ViewShiftDetails
Clickon“AvailableforThisShift”tonotifyyouremployerthatyouarewillingandabletoworkthepostedshift.Youwillreceiveamessageonthispagethatyouhavebeenaddedtothepoolofavailablestaffandonceshiftisassigned.Youwillreceiveanotificationadvisingifyouwereassignedornot.
STAFFPROFILE
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YourfirstnameYourlastname
*Whatevermethodshavebeenchecked,StaffStatWILLconnectwith(canbeall4).*
**PhonenumbersmustbeenteredWITHOUTdashesorperiodsUsingthesamephonenumberforvoiceandtextingmayoccasionallycauseaconflictandmayonlygetonemethodnotboth
Yourusername
Enteranewpasswordtochangeyourpassword*Wesuggestdoingthisimmediatelyuponlogginginthefirsttime*
Ensuretoclick“SaveStaffInformation”toapplyanychangesmade.
IfyouhavenotdownloadedtheAppandyouwishto,simplyclick“InvitetoApp”andyouwillreceiveanemailwithinstructionsonhowtodownloadit.
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• AcceptShiftPress1• IgnoreShiftPress2• RepeatMessagePress3• Turnoffvoicecallnotificationsfor24hoursPress4
If“notifybytelephone”ischeckedinyourstaffprofileandavalidtelephonenumberisinputted,StaffStatwillcommunicateavailableshiftswithyouviatelephone.Uponanswering,StaffStatwillprovideyouwithallnecessarydetailsregardingtheavailableshift(includingaddednotesbyyouremployer).Youcanthenpressanumberbasedonyouravailability.PleasenotethatStaffStat willrecordanybehavior(hangups,senttovoicemail,busysignal).Ifyoupress“1”,youremployerwillreceiveanotification.IfyouareassignedtheshiftbyyouremployerStaffStatwillcallyoutoconfirmthatyou’vebeenassigned.Ifyouarenotassigned,StaffStatwillalsocallyoutoinformyou.
Notifications- Telephone
If you have a limited voice mail box please ensure it is kept empty if you have made yourself available for shifts otherwise you may be assigned and scheduling will not know you did not get the message
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Pleasenotethatifyoudonotansweryourcalldirectly,StaffStat’s automatedtelephonesystemwillleaveyouamessagewithdetailsregardingthenotificationsentbyyouremployer.Youwillnotbeabletorespondtothesystemiflisteningtothevoicemailasthecallisnotlive.Dependingonyourphone’ssettings,pressing‘1’willlikelyjustrepeatthemessage.
Inordertomakeyourselfavailable,ifinterested,youmusteitherlogintotheportalorcontactscheduling.
Notifications- Telephone
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Notifications- EmailIf“notifybyemail”ischeckedinyourstaffprofileandavalidemailaddressisinputted,StaffStatwillcommunicateavailableshiftswithyouviaemail.If,basedonthedetailsintheemail,youareavailableandinterestedintheshift,clickonthelink,logintotheportalandmakeyourselfavailable.
IfyouareassignedtheshiftbyyouremployerStaffStatwillemailyoutoconfirmthatyou’vebeenassigned.
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Notifications- TextIf“notifybytext”ischeckedinyourstaffprofileandavalidcellphonenumberisinputted,StaffStatwillcommunicateavailableshiftswithyouviatext.If,basedonthedetailsinthetext,youareavailableandinterestedintheshift,eitherloginonaPCortextbacktheshiftID.If,youareassignedtheshiftbyyouremployer,StaffStatwilltextyoutoconfirmthatyou’vebeenassigned.
PLEASENOTE:TextinganythingotherthantheshiftIDwillpreventyourmessagefrombeingreceivedproperlybyoursystem.Thismeansyouremployerwillnotreceiveyourconfirmationofinterestfortheshiftinquestion.
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Notifications– App(foriPhoneandAndroid)
WhenusingtheStaffStatApploginusingyourUsernameandPassword(rememberthatbotharecasesensitive).**Pleasenotethatdataorwifi isrequiredtouseStaffStatviamobile
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Notifications– App(foriPhoneandAndroid)
Ifinterestedinashift,makeyourselfavailablebytappingon“Available”.Ifunsureornotinterested,taponnotavailable.Theshiftwillremainonyour“ShiftsandMessages”screenasreaduntilitisassigned.Youwillreceiveapushnotificationlettingyouknowifyou’vebeenassignedtheshiftornot.ShiftsthatareassignedtoyouviaStaffStatarelistedunderthe‘MyShifts’tab.
TodownloadtheapponAndroid,lookfor“StaffStat”intheGooglePlayStore.
TodownloadtheapponiPhone,fromyourphonegoto:portal.staffstat.ca/app.https://portal.staffstat.ca/app/- Theappmustfullydownloadbeforeyoucanproceedtothefollowingsteps:GotoSettings,General,Profile(orDeviceManagement),ClickonSunwire,ClickonTrustSunwire andthenagreetoPushNotifications.
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StaffStat- MobileWhenusingStaffStatonatabletormobiledeviceeithertaponanotificationlinkortype:portal.staffstat.ca intheaddressbartogainaccesstotheportal.Fromthere,loginusingyourUsernameandPassword(rememberthatbotharecasesensitive).**Pleasenotethatdataorwifi isrequiredtouseStaffStatviamobile.
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StaffStat- MobileOnceloggedin,youwillseeacalendar.Pleasenotethatthemobileplatformismuchmoresimplistic.Youcantapon“DesktopVersion”forfullfunctionalityifyouprefer.Dateshighlightedingreenindicateashiftthatwaseitherpreviouslyassignedtoyouorupcomingandassignedtoyou.Shiftshighlightedinredareshiftsthatareupcomingandstillavailableforpickup.Ifinterestedinpickingupashiftonadatehighlightedinred,taponthedate.Thiswillbringyoutothenextscreen.
TapforDesktopVersionofStaffStat
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StaffStat- MobileOnceyoutappedonadatethatisofinteresttoyou,anewscreenwillappear,listingallavailableshiftsforyourdesignation.Youcanmakeyourselfavailablebytappingonthebubble“AvailableforthisShift”.StaffStatwantstoensurethatyouarenotacceptingashiftinerrorandapromptwillpopupaskingwhetheryouaresurethatyouareavailablefortheshiftinquestion.Onceyouclick“OK”,youremployerwillreceiveanotificationlettingthemknowthatyouareavailable!
TapforDesktopVersionofStaffStat
Thankyou!
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Wehopethistrainingguidehelpedyoulearnallaboutthesystemandrespondingtoshiftrequests.However,ifyouhaveanyquestionsfollowingthereadingofthistrainingguide,[email protected] orviatelephoneat705.587.STAT(7828)ortollfreeat1.844.600.STAT(7828).