Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide...

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Staff Training Guide Responding to Posted Shifts Melanie Morin, President/CEO [email protected] Mandy Gauthier, Solution Sales Specialist [email protected] Tessa Anderson, Solution Sales Specialist [email protected] Pickup Shifts Anywhere, Anytime!

Transcript of Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide...

Page 1: Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide Responding to Posted Shifts Melanie Morin, President/CEO melanie@staffstat.ca Mandy Gauthier,

StaffTrainingGuideRespondingtoPostedShifts

MelanieMorin,President/[email protected]

MandyGauthier,[email protected]

TessaAnderson,[email protected]

Pickup

Shifts

Anywhere,

Anytime!

Page 2: Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide Responding to Posted Shifts Melanie Morin, President/CEO melanie@staffstat.ca Mandy Gauthier,

WelcometoStaffStat!YourorganizationwillbeonboardingStaffStataspartoftheirstaffingsolution.Thismeansthatasastaffmember,auseraccounthasbeenorwillbecreatedforyou!WhatisStaffStat?It’saninnovativesolutiontofillingsickcalls/vacationtimeandcanalsobeusedasacommunicationtool.StaffStatallowsyoutobecommunicatedwithinthemannerwhichyouprefer;

• app• email• text• telephone

Thistrainingguidewillhelpyoulearnallaboutthesystem,howyoucanrespondtoshiftrequestsandshouldanswerallofyourquestions.However,ifyouhaveanyquestionsfollowingthereadingofthistrainingguide,[email protected] orviatelephoneat705.587.STAT(7828)ortollfreeat1.844.600.STAT(7828).

Page 3: Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide Responding to Posted Shifts Melanie Morin, President/CEO melanie@staffstat.ca Mandy Gauthier,

StaffStat– AGeneralGuide

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AusernamewillbeassignedtoyoubyStaffStat.If wehavereceivedanemailforyou,youwillreceiveanemailfromoursystem.Pleasenotethatwhenloggingin,StaffStatiscasesensitive.Startbygoingtoourwebbasedportalat:portal.staffstat.ca

Enteryourusername

Enteryourpassword

HaveyourPCrememberyourlogin

Loginwhenready!

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Onceloggedin,youcanselectoneof2functions.YoucanviewyourupcomingSchedule,(FORSTAFFSTATSHIFTSONLY).Itdoesnotincludeyourregularlyscheduledshifts.Youcanalsoviewandedityourprofile.

Viewyour

Schedule

EdityourProfile

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ViewYourSchedule– CalendarView

*Red: Shiftsleftunfilledorstillavailable(Clickonanupcomingshifttomakeyourselfavailable-seepage5)– shiftsassignedtoothersarenotvisibletoyou

*Green: Shiftsfilledbyyouandupcomingshiftsassignedtoyou!

Togglebetweenmonths

Today

SwitchtoListView

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SwitchtoCalendarView

Clickonthe“View”boxtoviewthedetailsofoneofyourupcomingshiftsortoacceptanavailableshift

ViewYourSchedule– ListView

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ViewShiftDetails

Clickon“AvailableforThisShift”tonotifyyouremployerthatyouarewillingandabletoworkthepostedshift.Youwillreceiveamessageonthispagethatyouhavebeenaddedtothepoolofavailablestaffandonceshiftisassigned.Youwillreceiveanotificationadvisingifyouwereassignedornot.

Page 8: Staff Training Guide - WELCOME TO AVENUE II - Staff Training Guide.pdfStaff Training Guide Responding to Posted Shifts Melanie Morin, President/CEO melanie@staffstat.ca Mandy Gauthier,

STAFFPROFILE

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YourfirstnameYourlastname

*Whatevermethodshavebeenchecked,StaffStatWILLconnectwith(canbeall4).*

**PhonenumbersmustbeenteredWITHOUTdashesorperiodsUsingthesamephonenumberforvoiceandtextingmayoccasionallycauseaconflictandmayonlygetonemethodnotboth

Yourusername

Enteranewpasswordtochangeyourpassword*Wesuggestdoingthisimmediatelyuponlogginginthefirsttime*

Ensuretoclick“SaveStaffInformation”toapplyanychangesmade.

IfyouhavenotdownloadedtheAppandyouwishto,simplyclick“InvitetoApp”andyouwillreceiveanemailwithinstructionsonhowtodownloadit.

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• AcceptShiftPress1• IgnoreShiftPress2• RepeatMessagePress3• Turnoffvoicecallnotificationsfor24hoursPress4

If“notifybytelephone”ischeckedinyourstaffprofileandavalidtelephonenumberisinputted,StaffStatwillcommunicateavailableshiftswithyouviatelephone.Uponanswering,StaffStatwillprovideyouwithallnecessarydetailsregardingtheavailableshift(includingaddednotesbyyouremployer).Youcanthenpressanumberbasedonyouravailability.PleasenotethatStaffStat willrecordanybehavior(hangups,senttovoicemail,busysignal).Ifyoupress“1”,youremployerwillreceiveanotification.IfyouareassignedtheshiftbyyouremployerStaffStatwillcallyoutoconfirmthatyou’vebeenassigned.Ifyouarenotassigned,StaffStatwillalsocallyoutoinformyou.

Notifications- Telephone

If you have a limited voice mail box please ensure it is kept empty if you have made yourself available for shifts otherwise you may be assigned and scheduling will not know you did not get the message

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Pleasenotethatifyoudonotansweryourcalldirectly,StaffStat’s automatedtelephonesystemwillleaveyouamessagewithdetailsregardingthenotificationsentbyyouremployer.Youwillnotbeabletorespondtothesystemiflisteningtothevoicemailasthecallisnotlive.Dependingonyourphone’ssettings,pressing‘1’willlikelyjustrepeatthemessage.

Inordertomakeyourselfavailable,ifinterested,youmusteitherlogintotheportalorcontactscheduling.

Notifications- Telephone

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Notifications- EmailIf“notifybyemail”ischeckedinyourstaffprofileandavalidemailaddressisinputted,StaffStatwillcommunicateavailableshiftswithyouviaemail.If,basedonthedetailsintheemail,youareavailableandinterestedintheshift,clickonthelink,logintotheportalandmakeyourselfavailable.

IfyouareassignedtheshiftbyyouremployerStaffStatwillemailyoutoconfirmthatyou’vebeenassigned.

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Notifications- TextIf“notifybytext”ischeckedinyourstaffprofileandavalidcellphonenumberisinputted,StaffStatwillcommunicateavailableshiftswithyouviatext.If,basedonthedetailsinthetext,youareavailableandinterestedintheshift,eitherloginonaPCortextbacktheshiftID.If,youareassignedtheshiftbyyouremployer,StaffStatwilltextyoutoconfirmthatyou’vebeenassigned.

PLEASENOTE:TextinganythingotherthantheshiftIDwillpreventyourmessagefrombeingreceivedproperlybyoursystem.Thismeansyouremployerwillnotreceiveyourconfirmationofinterestfortheshiftinquestion.

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Notifications– App(foriPhoneandAndroid)

WhenusingtheStaffStatApploginusingyourUsernameandPassword(rememberthatbotharecasesensitive).**Pleasenotethatdataorwifi isrequiredtouseStaffStatviamobile

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Notifications– App(foriPhoneandAndroid)

Ifinterestedinashift,makeyourselfavailablebytappingon“Available”.Ifunsureornotinterested,taponnotavailable.Theshiftwillremainonyour“ShiftsandMessages”screenasreaduntilitisassigned.Youwillreceiveapushnotificationlettingyouknowifyou’vebeenassignedtheshiftornot.ShiftsthatareassignedtoyouviaStaffStatarelistedunderthe‘MyShifts’tab.

TodownloadtheapponAndroid,lookfor“StaffStat”intheGooglePlayStore.

TodownloadtheapponiPhone,fromyourphonegoto:portal.staffstat.ca/app.https://portal.staffstat.ca/app/- Theappmustfullydownloadbeforeyoucanproceedtothefollowingsteps:GotoSettings,General,Profile(orDeviceManagement),ClickonSunwire,ClickonTrustSunwire andthenagreetoPushNotifications.

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StaffStat- MobileWhenusingStaffStatonatabletormobiledeviceeithertaponanotificationlinkortype:portal.staffstat.ca intheaddressbartogainaccesstotheportal.Fromthere,loginusingyourUsernameandPassword(rememberthatbotharecasesensitive).**Pleasenotethatdataorwifi isrequiredtouseStaffStatviamobile.

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StaffStat- MobileOnceloggedin,youwillseeacalendar.Pleasenotethatthemobileplatformismuchmoresimplistic.Youcantapon“DesktopVersion”forfullfunctionalityifyouprefer.Dateshighlightedingreenindicateashiftthatwaseitherpreviouslyassignedtoyouorupcomingandassignedtoyou.Shiftshighlightedinredareshiftsthatareupcomingandstillavailableforpickup.Ifinterestedinpickingupashiftonadatehighlightedinred,taponthedate.Thiswillbringyoutothenextscreen.

TapforDesktopVersionofStaffStat

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StaffStat- MobileOnceyoutappedonadatethatisofinteresttoyou,anewscreenwillappear,listingallavailableshiftsforyourdesignation.Youcanmakeyourselfavailablebytappingonthebubble“AvailableforthisShift”.StaffStatwantstoensurethatyouarenotacceptingashiftinerrorandapromptwillpopupaskingwhetheryouaresurethatyouareavailablefortheshiftinquestion.Onceyouclick“OK”,youremployerwillreceiveanotificationlettingthemknowthatyouareavailable!

TapforDesktopVersionofStaffStat

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Thankyou!

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Wehopethistrainingguidehelpedyoulearnallaboutthesystemandrespondingtoshiftrequests.However,ifyouhaveanyquestionsfollowingthereadingofthistrainingguide,[email protected] orviatelephoneat705.587.STAT(7828)ortollfreeat1.844.600.STAT(7828).