Practice newsWe are very proud to report that our first routine CQC inspection, which took place on 6th September, was a resounding success. Our practice met all the requirements of the five outcomes that we were inspected on. There were no advisory comments or any action needed. We are grateful for the very complimentary comments made to the inspector on the day of the inspection by our patients. If you wish to see the full report, please go to www.longstreetdental.co.uk and click on our practice, then click on the green “see the report”.

People we spoke with told us they were satisfied with the cleanliness of the practice. The practice met the guidance recommendations of the Department of Health ‘Health Technical Memorandum 01-05: decontamination in primary care dental practices’ (HTM01-05)

Nick would like to say many thanks to all the staff who have worked so hard behind the scenes and on the day to prepare the practice for inspection.

14 Long Street, Devizes, Wiltshire SN10 1NN

Tel. 01380 723691Email: longstreetdental@kds.connect.com

Website: www.longstreetdental.co.ukAutumn Newsletter 2013

Staff News • Many congratulations to nurse Hannah who married Adam

on 28 September • More success for our dentist Paul Hughes who completed

the Weston-Super-Mare half marathon in 1 hour 32 minutes and the Tough Mudder just for the challenge!

• Congratulations to our hygienist Elaine who completed the Chippenham Marathon in 2 hours 19 minutes

Many of our patients have enquired after Gordon Ramage who retired in June after 30 years with the practice. We are happy to report that Gordon and his wife Jo are very much enjoying his retirement, especially being able to visit their family more often.

InvisalignPaul Silvester has a keen interest in the cosmetic side of dentistry. He is pleased to be able to offer the Invisalign clear brace system to our patients. Invisalign clear brace system is not only for children and young adults, it is suitable for all age groups. If you feel you would like to improve the look of your teeth and would like to talk to Paul about it, please ring the surgery and make an appointment to see him. You will need a 20 minute consultation. Please let the receptionist know that your appointment is for an Invisalign consultation. If you would like to learn more about Invisalign please go to their website www.invisalign.co.uk or ask at reception for a brochure.

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New patientsWe are always delighted to welcome new patients to our practice. We have found over the years that many of our patients pass on our excellent service to their friends and family. Both Paul Hughes and Paul Silvester have availability on their books for new patients. Our new patient examination is currently discounted from £130 to £90.

Health IssuesIt’s that time of the year again when colds are flourishing. If you have a cold but feel well enough to come in the clinical staff will see you. They are masked up so they are protected from infection. If you are feeling unwell and want to rebook your appointment please give us as much notice as possible, preferably 48 hours. The reception team will do their best to rebook your appointment, and 48 hours notice gives them time to reallocate your appointment to someone else.

Dental Payment plansCost is one of the most likely factors to keep patients from visiting the dentist. It’s very tempting to cancel or postpone a dental appointment. But this can be a false economy. By delaying or putting off dental appointments you may find yourself needing costly and complex dental treatment in the future. A dental payment plan allows you to spread the cost of your dental care and means you are more likely to see your dentist regularly and less likely to need dental treatment.

The importance of regular visits to your dentist and hygienist cannot be over-estimated. Dental problems can contribute to lifelong oral and general health issues but many are preventable which is why looking after your oral health is so important. A payment plan not only gives you assurance that you won’t have to reach too deeply into your pocket or purse whenever you see the dentist or hygienist; it will encourage you to stick to your appointments which could help you maintain good oral health. And if you do find you need dental treatment – depending on the plan you are on – you may only have to pay a fraction of the cost. Ask us about Denplan.

Movember This year all our “boys” have been growing a moustache for charity. So if you have been in for an appointment during November and wonder what is going on behind the mask, it’s Movember. There will be a box in reception if you would like to support their gallant efforts. Movember supports men’s health charities.

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Tooth whiteningYour smile is one of the first things others notice about you. Whitening can reduce the telltale signs of ageing and stains and help you smile with confidence. Please ask our reception team for a review appointment or speak with your dentist the next time you have an appointment.

Appointments and emergenciesTo cancel or re-arrange an appointment, please give us at least 48 hours notice so that we can allot the time to someone else. There may be a charge if the appointment cannot be re-allocated.

If you have a problem which requires emergency treatment, please contact the practice as early as possible so that we can try to see you on the same day. Outside normal practice hours, please listen to our answer phone message for further information.

Opening times Monday to Thursday: 8.30am - 5.30pm

Friday: 8.30am - 5.00pm

Closed for lunch: 1.00pm - 2.00pm

Denplan Limited, Denplan Court, Victoria Road, Winchester, SO23 7RG, UK. Tel: +44 (0) 1962 828 000. Fax: +44 (0) 1962 840 846. Email: denplan@denplan.co.uk

Part of Simplyhealth, Denplan Ltd is an Appointed Representative of Simplyhealth Access for arranging and administering dental insurance. Simplyhealth Access is incorporated in England and Wales, registered no. 183035 and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Denplan Ltd is regulated by the Jersey Financial Services Commission for General Insurance Mediation Business. Denplan Ltd only arranges insurance underwritten by Simplyhealth Access. Premiums received by Denplan Ltd are held by us as an agent of the insurer. Denplan Ltd is registered in England No. 1981238. The registered offices for these companies is Hambleden House, Waterloo Court, Andover, Hampshire SP10 1LQ.

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