Staff Development Day Presentation by Nora Armstrong Erika Earp Lois Mouw May 7, 2010
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Transcript of Staff Development Day Presentation by Nora Armstrong Erika Earp Lois Mouw May 7, 2010
YOU’VE GOT QUESTIONSWE’VE GOT THE ANSWER BOOK!
Information & Referral in the Library and the Community
Staff Development Day Presentation by Nora Armstrong
Erika EarpLois Mouw
May 7, 2010
By the end of this class, we hope you’ll
*Understand the term “Information & Referral” and be familiar with several I&R resources;*Be able to locate the I&R database to perform simple subject searches and know how to use the print version of The Answer Book; and*Gain confidence that you’re providing appropriate, targeted referrals for your customers.
Information & Referral
the practice of matching up people who have human-service needs with the agencies / organizations that can meet those needs.
….which means….?
• info in The Answer Book• Info on organizations that address specific
needs• contact info for current elected/appointed
government officials/offices (local and state)• contact info for current elected officials
(national)• special interest groups, orgs, clubs
IS IT REFERENCE OR I&R?Reference:Factual in nature (how many states
are there?)Contact information for businesses
(phone number for the Sonic in Cliffdale Road)
I&R:Deals with human needs and the
groups/organizations that can meet those needs (I need to find a homeless shelter/bridge group/cancer survivors’ group)
Contact information for local, state, national governmental bodies/people (phone number to Clerk of Court)
Answer Book in Virtua:login
Answer Book in Virtua:search results
Answer Book in Virtua:agency record
Answer Book on the Web
Answer Book on the Web
Answer Book on the Web