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  • Newsletter for friends and supporters of St. Luke’s Hospice (Basildon and Thurrock) For editorial content information contact Marilyn DeBattista (Head of Revenue Development PR & Marketing) tel: 01268 524973 or e-mail marilyn@stlukeshospice.co.uk

    ‘Humanity should be our race, love should be our religion’

    - Anon

    Issue No 72 , Summer 2017

    St Luke’s NEWS St Luke’s Hospice, Fobbing Farm, Nethermayne, Basildon, Essex SS16 5NJ Tel: 01268 524973 www.stlukeshospice.com Registered Charity No. 289466

    Dear reader I hope you enjoy this edition of St. Luke’s News which includes a brief up-date of Hospice finances, service developments and activity statistics in the past year.

    From the Editor … New team to join Hospice page 2

    From Volunteer to Care Worker

    page 5 Service Statistics page 10 Sunflower

    Summer page 14

    The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. Following an unannounced inspection in December 2016 we were thrilled, in April 2017, to receive the CQC official report and rating announcing St. Luke’s Hospice to be an ‘Outstanding’ care provider. In their report Inspectors found staff were caring and compassionate saying that:- • “We found that the service was extremely caring and focused on providing a tailored service.

    • People and families received care from staff and volunteers who developed positive, caring and compassionate relationships with them.

    • The service promoted a culture that was caring and person centred.

    • Staff worked together as a multidisciplinary team to provide the care people wanted and needed.

    • People were consulted about and fully involved in their care and treatment.

    • The service provided effective end of life care and people were enabled to experience a comfortable, dignified and pain-free death’’.

    Andrea Sutcliffe, CQC Chief Inspector of Adult Social Care, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. An outstanding service is the result of a tremendous amount of hard work and commitment’’. A full report of the inspection has been published and can be viewed through our website www.stlukeshospice.com by clicking the icon (shown right) at the bottom of our home page.

    St. Luke’s Hospice is a community charity, our aim is to keep on improving and enhancing the experience for all who use our services and work with us. Achieving this amazing accreditation is not only a reflection of the hard work by our staff, volunteers and the organisations we work with collaboratively but also of the committed support we receive from our community which believes in us and supports us with donations. You have all contributed to this amazing outcome for which we thank you.

    Rated ‘Outstanding’ by the Care Quality Commission !

  • If you wish to work for St. Luke’s visit the vacancy section of our website www.stlukeshospice.com2

    We are pleased and proud to announce that with effect from 1st July 2017, local End of Life Care and Community Macmillan services will be transferred from North East London Foundation Trust (NELFT) to St. Luke’s Hospice. The team will be re-named the Community Palliative Care Team and will be located at Astra House in Laindon (where our Fundraising team is currently based). The new office will allow the team to be located together again as they have been ‘hot desking’ from a number of different bases. The team will be overseen by Sharon Quinn, our Assistant Director of Care and Clinical Development. Sharon said ‘I am really excited about the teams coming over to the Hospice. Given the work we do to help co-ordinate the home care for people with palliative and end of life care needs, it makes sense to have the services all ‘under one roof’. This will undoubtedly strengthen the way the teams work together and therefore enhance the care we are able to offer to patients and their families’. St. Luke’s Hospice has always worked closely alongside NELFT services in providing palliative and end of life care for people across South West Essex and this transfer of services gives the Hospice the opportunity to provide a seamless approach for patients and families needing support.

    The care and support patients receive from the team will not change during the period of transfer and new contact details for the team will be provided to patients. NELFT and the Hospice have worked very hard to ensure there is no disruption to services whilst the transfer takes place. The Community Palliative Care Team comprises Clinical Nurse Specialists (formerly Macmillan Nurses), End of Life Care Facilitators and the Specialist Occupational Therapy team (formerly Macmillan Specialist Occupational Therapists). If you would like more information about this change please contact Sharon Quinn on 01268 524973

    Welcoming New Teams Under One Roof

    Senior Nurse Emma joined our Hospice Community Services Team working in OneResponse in March 2017. Emma previously worked at the Royal Marsden Hospital in London, completing a diploma in cancer care whilst working on several of the oncology wards. “My decision to move jobs from the Royal Marsden was a hard one to make because I enjoyed my job there, but once I went for the interview at St. Luke’s Hospice I knew it was the right move for me.

    My working day begins with ‘a handover meeting’ at the start of my shift, either at 8 am or 2 pm and each day can be very different. I may be out of the office seeing patients and families who need me to support them in a number of ways - for example giving a pain reliving injection. I am sometimes called out by families who are in distress and feel they can’t cope anymore, often because they are too tired! In these cases I try to offer respite care or arrange for ‘night Nurses and Health Care Assistants’ so they can get a good night’s sleep knowing their loved one is being cared for. This allows them to cope better in the daytime.

    At other times I may be in the office taking calls - giving patients, carers and family members advice and support over the phone. Our aim is to take some of the strain away from patients and relatives. Sometimes I may need to pass the call over for follow up with their GP, a Macmillan or District Nurse, or another Hospice Service. I also offer support with the discharge for patients being discharged from hospital during out of hours. This enables the patient to go home with everything they need in place.

    At the end of my working day there is another handover and I am able to go home satisfied I have made a difference to the people I have cared for that day. Everyone who works at St. Luke’s Hospice is passionate about providing good care so I know when I go home that I am leaving the people I have cared for that day continuing to receive good care in the hands of my colleagues.

    Meet Emma Beale – Senior Nurse in OneResponse

  • To become a Hospice Volunteer telephone our Volunteer Co-ordinator on 01268 524973 or visit the volunteer section on www.stlukeshospice.com

    During the period April 2016 to end March 2017 over 30,000 people visited our website, www.stlukeshospice.com viewing a total of 122,336 pages ! In March 2017 the website was re-designed and up-dated. We would be interested to know what you think about the ‘new look and design’ please contact Marilyn Debattista 01268 524973 or e-mail marilyn@stlukeshospice.co.uk with your comments.

    3

    St. Luke’s Hospice marked National Volunteers Week (1st -7th June) by thanking our amazing volunteers for their invaluable contribution to our work, highlighting their involvement on social media and presenting those who qualified with ‘Long Service’ Awards. This year a total of 38 volunteers received awards: 27 for five years service, 2 for 10 years service, 5 for 15 years service; 1 for 20 years service; 2 for 25 years service and 1 for 30 years service. All are given certificates and pin badges. On average St. Luke’s Hospice is supported by some 300 volunteers each week with a further 250 volunteers working in the retail shops and warehouse. The amount of time given varies from person to person with a minimum of 2 hours each week. We cannot sing the praises of our volunteers highly enough – each individual brings a richness and unique quality to St. Luke’s Hospice by sharing their interests, skills and talents whilst making a real difference to our Hospice and enriching their own life in the process. Volunteering is rewarding and enriching, offering the opportunity to experience different aspects of work, make new friends and give a sense of ‘doing something useful’ and ‘giving back’ to the community.

    Keeping it in the Family Volunteering can be a bit of a ‘family affair’’ as in the case of sisters Rebecca and Megan Fitzgerald. Rebecca is 18 years old and her younger sister Megan is 17. Rebecca started volunteering in the In-patient Unit in February 2014, helping staff every Saturday. Rebecca is now about to leave the Hospice to concentrate on taking her A Levels with a view to going to university. However rather than just leaving the Hospice with a vacancy to fill, her younger sister Megan, has stepped into her place. Megan has just finished all the training needed to take over from her sister in a supporting role each

    Saturday. Rebecca said about volunteering at