St. Joseph’s Health Centre Guelph - Complex Continuing Care - A Handbook of Information for...

A Handbook of Informationfor Patients and Families

www.sjhcg.ca

Phone: (519) 824-6000Fax: (519) 763-0264

100 Westmount RoadGuelph, Ontario N1H 5H8

REVISED AUGUST, 2013

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Dear Patient:

Welcome to St. Joseph’s Health Centre, Guelph (SJHCG).

Our goal is to provide care that will meet your physical, intellectual, social, cultural, spiritual, and emotional needs in a warm, caring and home like atmosphere. We have a sincere interest in the well being of every person and will do everything possible to ensure your comfort and safety.

On the day you arrive, you may expect the following:

• Anursewillmeetwithyoutodiscussyourmedical and other health needs.

• Ourstaffcanalsoprovideyouwithinformationabout making Emergency Care Plan (that is, making decisions about how you would like to be treated if you were facing a life-threatening situation).

Finally, this booklet will give you some general information about our programs and living arrangements.

Should you have any further questions or concerns, please feel free to approach one of our staff members directly at any time.

From the Staff, Volunteers and Board Members.

AHandbookofInformationforPatientsandFamilies 3

Table of Contents1 Brief Description of the Hospital Programs

2 KeyFamilyInformationforComplexContinuingCare and Rehabilitation the First 72 Hours .....................................6

3 First Things First .......................................................................7

4 Accommodation .......................................................................7

5 Personal Belongings • Clothing .......................................................................................... 8 • Laundry .......................................................................................... 9 • PersonalHealthCareItems ........................................................... 9 • ItemsthatCannotbeAccommodated ........................................ 10 • ItemsYouMayBringOnceApprovedforUse ............................ 10 • Televisions ..................................................................................... 11 • Telephones ................................................................................... 11

6 OtherImportantInformationAboutourCentre • OurHistory ................................................................................... 12 • OurMission,VisionandValues ................................................... 13 • EnhancedLivingModel ............................................................... 14

7 Patient Declaration of Values. ...............................................15

8 Patient’s Responsibilities .......................................................15

9 St. Joseph’s Health Centre Guelph Policies • ZeroToleranceofAbuseandNeglect......................................... 16 • RespectintheWorkplacePolicy ................................................. 16 • WhistleblowerPolicy ................................................................... 17 • LeastRestraintPolicy ................................................................... 17 • PetVisitingPolicy ......................................................................... 17 • DischargePlanningPolicy ............................................................ 17

10 WaysinWhichPatientsCanContributeIdeas &AddressConcerns • Patients’Council ........................................................................... 18 • FamilyCouncil .............................................................................. 18 • ContactStaffDirectly ................................................................. 19 • FormalComplaintsProcess .......................................................... 19 • DisclosureofAdverseEvents ....................................................... 20 • HowFamilyandFriendsCanHelp............................................... 22

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11VisitorsAreAlwaysWelcome ................................................21

12 Transportation .......................................................................24

13 Volunteers ..............................................................................24

14 Services • MedicalServices ........................................................................... 25 • NursingServices ........................................................................... 25 • FoodandNutritionServices ........................................................ 25 • TherapyServices ........................................................................... 25 • SpiritualandReligiousCare......................................................... 26 • SocialWork ................................................................................... 26 • RecreationTherapyProgramsandServices ................................ 27 • TheLibrary ................................................................................... 28 • FinancialServices .......................................................................... 29

15 OtherInformation • Immunization ............................................................................... 30 • Medications .................................................................................. 30 • Non-SmokingFacility ................................................................... 30 • AlcoholicBeverages .................................................................... 30 • MailandNewspapers ................................................................. 31 • HairCare ..................................................................................... 31 • OtherServices(FootCareandDentalCare) ............................... 31

16 Fire and Safety • NewDesignFeatures ................................................................... 32 • FirePrevention………………. ...................................................... 33 • HowtoRespondifYouDiscoveraFire orHeartheFireAlarm ................................................................. 33 • FireDrills ....................................................................................... 34

17 Contacts • DirectoryofStaff ......................................................................... 35 • CommunityResourcesforSeniors .................................................... 35

18 3 good reasons why you should support St. Joe’s ...............36

19 Maps ..................................................................................37-40

20 Community Supporters .........................................................41


Hospital Programs DescriptionsComplex Continuing Care:Restorative CareThe Restorative Care program provides a moderate to low intensity goal-oriented rehabilitation program to adults who are unable to return home after assessment in acute care or those individuals who meet eligibility criteria from the community.

• Lengthofstayisgoal-dependentandisupto90days• Intendedtoimprovestrength,endurance,orfunctioningtoensure

a safe transition to the community• Careplansareindividualized• Occupationaltherapyandphysiotherapyislimited(themodelis

based on the delivery of 15-30 minutes of therapy 3-5 days per week within a therapeutic setting that includes nursing rehabilitation, a communitydiningroom,andopportunitiesforsocialization.

Palliative CareThe Palliative Pain and Symptom Management Program provides time-limited assessment and intervention for;

• Uncontrolledsymptomsinpatientswithlifethreateningillnesses.Oncesymptomshavestabilized,patientswillbeassessedfordischarge to an alternative level of care. The target length of stay is less than 90 days.

Complex MedicalThe Complex Medical program offers a range of interdisciplinary therapeutic services for patients with complex medical conditions for whichthecarerequirementscannotbereadilymetbycommunityorLTCfacility services. Stay will be transitional with some residents qualifying for residential care with co-payment

RehabilitationGeneral RehabilitationGeneral Rehabilitation program is a Goal oriented program for adults who require nursing or medical care that can not be provided at home or in the community. The program is intensive for patients who can tolerateover60minutesoftherapydaily.Achievementandprogresstowards identified goals are expected on a daily basis. Discharge planningisinitiatedatadmissionandisindividualized.Thetargetlength of stay is less than 40 days.

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Key Family Information for Complex Continuing Care and Rehabilitation The First 72 Hours1. Labeleverybelonging.–wewillonlylabelclothingforresidential

patients - we have decided not to offer laundry for short stay patients.

2. YouareresponsibletocontactBellforaphoneconnectionor internet hookup. Contact the Business Office, if you have questions.

3. Every electrical device, including lights, must be approved by maintenancebeforeuse.InformationTechnology(IT)departmentmust approve the use of any phone.

4. Visiting hours are “anytime” as long as it does not bother other residents/patients.

5. Obtain a telephone contact number for the nurse or staff.

6. Should your loved one pass away, it is the responsibility of the family to pack and remove the client’s personal possessions within 24hours(equipmentwithin7days).Ifyouareunabletopickuptheitemswithin24hours,pleasecontacttheTeamLeadtomakealternate arrangements.

7. Family celebrations are encouraged. The family spaces can be booked by calling Environmental Services at ext 4412.

8. Youcanjoinyourfamilymemberforameal.Thecostis$5permeal.YoumaypurchaseyourmealticketatSwitchboard.

9. St.Joseph’sHealthCentreGuelphisafragrancefreeorganization.Do not wear perfume or cologne when visiting or provide fragrant products for your loved one. Do not bring lilies, lavender or freesia flowers for your loved one.

This list has been compiled by the St. Joseph’s Health Centre Family Council


AccommodationSt. Joseph’s Health Centre Guelph, offers both single (private) and double (basic) occupancy rooms.

Rooms are furnished with a bed, a bedside table, a chest of drawers, a flat screen television mounted on the wall, an over the bed light and one chairforvisitors.Youalsohaveyourownindividualcloset.

Pleasedonotbringinanyelectronicsuntilithasbeenapproved.Allelectronics need to be approved by Environmental Services before they can be brought into your room.

Each bed and every washroom has a call bell for you to contact nursing staffifyouneedhelp.Nursingstaffwillshowyouhowthecallbellworks.

Weencourageyoutopersonalizeyourownlivingspacewiththingslikepersonal photos, and a favourite bedspread or comforter. The memory boxesareawonderfulwaytohelpothersgettoknowyou–andtheyare great conversation pieces. This is a space where you can display any items or memorabilia that have special significance to you. The added bonus is that your unique memory box may help you easily locate your room while you are learning your way around the neighbourhood in Complex Continuing Care.

Undersomecircumstances,e.g.illnessorchangeinapatient’scondition,apatientmayhavetobetransferredtoanotherroom.Youand/oryourfamily will be notified if this has to occur.

First Things FirstIndividualizedLifePlanningYourpersonalcareneedsareveryimportantbothtoyouandtous;however,werecognizethatthereareotherequallyimportantaspectsof you and your life that make you unique. We want to learn more about your personal history, life-long interests, significant relationships andpreferences.Inthisway,wearebetterabletohelpyoutoliveadignified and meaningful life at St. Joseph’s Health Centre Guelph.

Ifyourneedschangeatanytime,andyourequireadmissiontoanotherfacility,aCaseManagerfromtheCommunityCareAccessCentre(CCAC)or a Social Worker will assist you in making the necessary arrangements.

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Personal BelongingsSt. Joseph’s Health Centre Guelph takes every effort to make your stay with us as comfortable and safe as possible. With that in mind, the following points will help you and your family determine what to plan on bringing in with you and what restrictions, for safety reasons are necessary.

ClothingItwillbeeasierforyouifyourclothingiswashableandcomfortabletowear.Ifyouneedassistancetogetdressed,itisalsoeasierforyourcaregivers if clothing is loose-fitting or your caregiver might suggest purchasing adaptive clothing.

Consider bringing:• Enoughclothingtolastforoneweek(suitedfortheseason).This

could include:- dresses and slips or pants and trousers- underwear, including brassieres and/or undershirts- socks and/or pantyhose- shoes and/or slippers- cardigans and/or sweatshirts- nightgowns and/or pajamas- housecoat- coat or jacket and hat- a scarf, mitts/gloves or boots (in winter)

• Make-uporcostumejewellery• Toiletries(personalsoapsorlotions)(PleaseNote: SJHCG is a

“scent free” facility.) Please keep in mind that we have a number of individuals have sensitivitytoscentedproducts.Thereforeinanefforttominimizehealth effects to other patients and staff it is important that only scent free products be used and/or brought in from home. Product that do not meet this criteria will be sent home.

• Comforters,afghansorpersonalpillows.

St. Joseph’s Health Centre Guelph is not responsible for loss or damage of personal belongings or valuables kept in your room.

Due to limited storage space, we ask that “out-of-season” clothing be stored with family.

We also rely on family to remove clothing that is no longer being used andtopurchasenewclothingwhenthisisnecessary.Nursingstaffcanhelp identify clothing that needs to be replaced.


Finally,SJHCGorganizesregularvisitsfromcompaniesthatspecializeinadaptive clothing (i.e. designed to make dressing/undressing easier for people with special physical needs). Please ask a Recreation Therapist for additional information.

LaundryFor residential patients if you are interested in using our laundry services for personal clothing please let a staff member know and we will do our best to accommodate your request. Repairs of personal clothing is not provided.

Families may wish to launder their loved one’s clothing athome.YouarealsofreetousetheclientwasheranddryeronLevelOnetolaunderpersonalclothing;however,you must bring your own detergent. Please remember that detergent and fabric softener must be scent free.

PersonalHealthCareItemsItisimportantthatyoubringany:• eyeglasses• hearingaids• dentures

Please make sure that these items are marked for identification prior to the day of your admission.

Youshouldalsobring:• any prescribed medications, over-the-counter drugs and

supplements that you currently use in their original labeled containers.

Please ask your pharmacist for a list or “print-out” of all your medications to bring with you as well.

Once staff has reviewed your medications and the list from your pharmacist, you will be asked to send your medications home and St. Joseph’s will then be responsible for dispensing your medications.

• Youshouldalsobringanymedicallyprescribedequipmentsuchas:- CPAPorBiPAPmachines- splints- communication devices- wheelchair, walkers and/or canes.

Ifyoudonotalreadyhaveawheelchairorwalkerbutyouthinkyoumight need one, please wait until the Physiotherapy and Occupational

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Therapy Team at SJHCG has completed their assessment to assist in obtaining the most appropriate piece of equipment.

ItemsthatCannotbeAccommodatedThe following items pose a safetyand/orfirehazard and cannot be accommodated:

• electrickettles• heatingpads(neitherelectricalpadsormicrowavebeanbags)• roomorspaceheaters• extensionscords• humidifiers• drapes• refrigeratorsofanysize• arearugs(ofanysize)• yourownbedormattress• ironsandironingboards• householdcleaningsupplies• liquor(withoutadoctor’sorder)• glassvases/ornaments(note-ornamentsmaybedisplayedinthe

memory box display case)

ItemsYouMayBringOnceApprovedforUseAllclientroomsincludeadresser/night-table,bedandguestchair.

All personal furniture/equipment items must be approved before being brought into the facility.

Youmayusetheattachedapplication“Furniture/EquipmentApplicationForm”torequestapprovalforthesepersonalitems.Please be advised that the healthcare team will require at least two weeks to assess your care needs, as well as the best way to set-up your roomtomeetthoseneeds.Inaddition,aninspectionofallelectricalequipment is required.

The following electronic equipment must be reviewed by maintenance before being used:

• hairdryers• VCRand/orDVDplayers• computers• stereo


Each bed and every washroom has

a call bell for you to contact nursing

staff if you need help.

• cordlesstelephone(pleaserefertotelephonesectionofthishandbook)

• lamps• fans

Televisions Therearetelevisionsmountedonthewallineachpatientroom.Youcan arrange to have cable services by contacting the Business Office and providing the required information. Once cable is in service, payment will be charged to the patients credit card that has been provided to the Business Office.

Please note that television services cannot be provided by an external company such as Rogers Cable or Bell Canada.

Telephones There are telephones in each neighbourhood that you may use; however, you can also arrange to have a personal line installed in your bedroom.

Ifyouwouldlikeyourowntelephone,youcanactivatetheservice in your room by contacting Bell Canada and our Business Office directly. Once the telephone is in service, Bell Canada will bill you directly for the cost of installation and any subsequent monthly or long-distance charges. To make a long distance call from a neighbourhood phone you will need a calling card.

IfyouarepurchasingacordlessphoneyoumusthaveitapprovedbytheInformationTechnologyDepartmentatextension4100.Certainphonescancauseinterferencewiththeorganization’swirelessphonesystem which creates a safety/risk issue for residents and patients.

Ifyouwouldlikeyourowntelephoneline(forusewithalandlineand/or portable telephone), you must contact Bell Canada directly

to arrange for installation.

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Other Important Information About Our Centre

Our HistorySt. Joseph’s Hospital and Home was opened in 1861 by the Sisters of St. Joseph, Hamilton. Three Sisters provided care in the original sixteen bed structure. Over the years many additions were made to the old building to accommodate the changing needs of our community.

In1992,itwasdeterminedthatSt.Joseph’sHospital and Home would transfer its acute care services to the Guelph General Hospital (GGH) and our role would be redefined so that “St. Joseph’s Health Centre” would become a “long term care centre of excellence”.

The 1990s were a period of transition for St. Joseph’s that culminated inthefinaltransferofallacutecareservicestoGGHinAugust2001.Today St. Joseph’s is a fully accredited institution that houses 64 medically complex and palliative patients, 240 long-term care residents and 27 patients in rehabilitation.

St. Joseph’s also offers excellent community Outreach Programs for people living in the community such as:• Out‘NAboutSeniorsDayProgram• AlzheimerDayProgram• AcquiredBrainInjuryProgram

Inaddition,wehavenumerousoutpatientorambulatorycareservices such as:• OutpatientPhysiotherapyandOccupationalTherapy• SpeechLanguagePathologyservices(forallagegroups)• Clinicalservices,includingOpthamology,BoneDensitometryandAmbulatoryCareClinics

• OntarioTelemedicineNetwork(OTN)connectingpatientsandresidents of our community with physicians from other areas of the province remotely


Our Mission, Vision and ValuesVisionSt. Joseph’s Health Centre, Guelph, is a leader in providing outstanding care and support to residents, patients, families and the broader community we serve.

MissionInspiredbytheSistersofSt.Josephwearededicatedtocompassionateperson centered care through discovery, innovation and partnerships.

Values StatementInourbeliefthatLifeatallstagesisSacred,wecommittoserveourcommunity with:

Compassion: We attend to the needs of every person with sensitivity, empathy, and kindness.

Accountability: We take responsibility for our actions and deliver on our commitments.

Respect: We treat one another with dignity, honesty, and understanding.

Excellence: We provide exemplary care through innovation, teamwork, and best practice.

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EnhancedLivingModelTheEnhancedLivingModel(ELM)representsashiftawayfromaprimarily medical focus (where care is planned in response to an individual’s disease or health problems) to a social model that is more focused on the patient we serve. Care is planned after considering all aspects of a person’s life and health, including physical as well as intellectual, emotional, social, cultural and spiritual.

TheEnhancedLivingModelemphasizestheneedtoknowthe“wholeperson”.Italsorecognizesthevalueinour patients maintaining meaningful relationships and the importance of individuals being able to participate in decisions and choices about significant aspects of their life and activities.

ELMisfoundedonourMissionandisapatient-centered approach to care and services.Indevelopingourmodelofcare,we were influenced by the following guiding principles:

• WeareaMissiondrivenorganization.• Weareaccountabletopatients,

families and the community.• Ourcaring,supportiveenvironmentfostersflexibility,creativity

and continuous learning for all.• Weprovideexemplarycaretopatients.• Werespectthedignityoflife.

TheEnhancedLivingModelischaracterizedby:• Neighbourhoodsthatofferahome-likeenvironmentwithfriendly

living spaces • Continuedinvolvementwiththecommunity• Sensitive,capableandwell-qualified,team-oriented,andskilled

staff and volunteers;• Accountableorganizationalleaderswhomodeltheguidling

priniciples and support a visionary, creative, and responsive approach.


Patient Declaration of ValuesAsapatientofthehospitalorclientoftheCCAC,IbelieveIhavearighttothebestcaretheorganizationcandeliver.

As a patient or client, I value that…

… I am provided with high quality care and services that focus on my whole being – mind, body and spirit.

… I and my family are treated with respect, compassion and understanding of our unique needs.

… I am an active partner in my health care and as such am given reliable and current information so I can make informed decisions.

… I can express my appreciation or concerns about my health care experience knowing that my health care providers are actively listening

Patient’s ResponsibilitiesGenerally, we ask your cooperation in assisting us to meet the needs of all of our patients by:

• treatingfellowpatientsandstaffwithcourtesyandconsideration;• providingtruthfulinformationtotheappropriatestaffconcerning

all aspects of your mental, physical and financial status, and keeping them informed of any changes;

• consideringthatotherpatientsmayrequiremoreassistance;andmoreurgentlythanyourself.Youcannotalwaysbeservedfirst;

• reportingpromptlyanythingyoufeelneedsattention.• Beanactiveparticipantinyourprogram• Pre-arrangeforafamilymemberorfriendtoattendappointments

with you• Ondayofdischargepleaseensureallarrangementsaremadeto

depart no later then 10:00 am.• Regarding gifts, the staff members of St. Joseph’s are very

appreciative of your acknowledgement, however we ask that patients withhold from providing tokens of thanks.

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St. Joseph’s Health Centre Guelph PoliciesHere are a few policies you should be aware of.

ZeroToleranceofAbuseandNeglectSJHCGhaszerotoleranceforabusiveconduct.Thepolicyappliestoall incidents of abuse or neglect of residents, patients and participants regardless of who commits the offense.

Respect in the Workplace PolicyAtSt.Joseph’sHealthCentreGuelph,weexpectthatallpeoplewhoassociate themselves with SJHCG follow our values and treat people with courtesy and dignity. Our Respect in the Workplace policy applies equally to staff, residents and families. Everyone within the SJHCG workplace has the right to:

• betreatedandaccepttheresponsibilitytotreatotherswithrespectand dignity (e.g. polite, respectful, professional, supportive, helpful)

• expectandaccepttheresponsibilitytocontributetoaworkplacethat ensures the health, safety and well-being of ourselves and others.


Whistleblower PolicyAnyemployee,physician,contractstaff,memberoftheBoardofTrustees, volunteer, SJHCG affiliate, resident, patient, participant, family, visitor and/or student is encouraged to report any alleged wrongdoingwithinSJHCG.Anypersonisfree,withoutfearofretaliation, to make known claims of alleged wrongdoing within SJHCG.Anyactofretaliationagainstsuchperson(s)willnotbetolerated, and will result in disciplinary action.

LeastRestraintPolicySJHCG is a “least restraint” environment whereby the application of a physical, chemical or environmental restraint is a decision of last resort in situations of extreme risk, i.e. a situation where immediate action is necessary to prevent serious bodily harm to a client or others.

Pet Visiting PolicyPets are welcome at SJHCG to visit residents and patients if they follow these guidelines:

• Petsmustbehealthyandwell-groomed• Petsmustbekeptundercontrolatalltimes.Dogsandcatsmust

be on a leash no longer than 6 feet or in a pet carrier.• Petsmustberegisteredonthefirstvisitandsignedinat

switchboard on every visit

Discharge Planning PolicySt. Joseph’s Health Centre Guelph has a Discharge Planning Policy to ensure that patients are discharged to the most appropriate level of care in a timely manner once the patient is stable and program goals have been achieved. This policy is in alignment with other local hospitals to ensure “the right patient is in the right bed at the right time” Whenever possible a patient will be discharged home. The on-siteCCACCareCoordinatorwillworkwithpatients,theirfamilies,andyour care team to plan and coordinate discharge.

There are a number of ways in which patients and their families

can participate and can make suggestions or raise issues

of concern.

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Ways in Which Patients Can Contribute Ideas and Address Concerns St. Joseph’s Health Centre Guelph is committed to providing exemplary care.InkeepingwithourMissionandValuesaswellastheResidents’Billof Rights, our staff encourage patients to join in our efforts to provide a caring and supportive environment for everyone who lives here.

By sharing ideas, asking questions and expressing concerns, patients and their families can help to ensure that our programs truly meet the needs of those we serve and that problems are resolved in an effective and timely manner.

There are a number of ways in which residents, patients and their families can participate and can make suggestions or raise issues of concern.

Some of these are outlined below.

Patients’ Council The Patients’ Council meets to discuss issues that relate to the quality of life of the residents in this facility. Participants may raise concerns or make recommendations for changes to policies or service for themselves or others within St. Joseph’s.

Patients’ Council meets on a monthly basis. The minutes of each meeting are posted on the bulletin boards beside the elevators in the main building, in the front lobby of the north wing and in each living area and include the names of the various council representatives.

AnyoneonaneighbourhoodcanattendaPatientCouncilMeeting;it’sopen to everyone!

There are a number of ways in which patients and their families can participate and can

make suggestions or raise issues of concern.

Family CouncilTheFamilyCouncilmeetsregularlytodiscussmutualconcerns.Itsmainpurpose is to improve the quality of life of residents and patients and to give families a voice in the decisions that affect them and their loved ones at St. Joseph’s Health Centre Guelph. Minutes and information about the Council are posted on the bulletin board located on the main floor beside the glassed balcony.


Contact Staff DirectlyPlease approach staff members directly at any time with suggestions, questions or concerns about your care.

Ifyouwouldliketocontactsomeonebytelephone,thedirectoryenclosed in this handbook will provide you with the extension numbers and positions of the management team and numerous staff members.

Pleasedonothesitatetocontactanyoftheseindividuals.Iftheindividual does not answer, you may leave a message on his or her voice mail system at any time (even after regular business hours).

Ifyouarenotsurewhoyoushouldspeakwith,pleasecall“0”andtheswitchboard operator will help direct your call to the appropriate person.

Formal Complaints ProcessUndertheExcellent Care for All Act, 2010, we are required to ensure that we have a formal patient relations process that aligns with our PatientDeclarationofValues.Ifyouareunsatisfiedwitharesponseyou may have received from staff regarding a specific suggestion or concern you have, you may wish to discuss your situation with the manager for your neighbourhood or the manager of a specific program (eg. Recreation, Food Services, etc.) The directors/managers and their respective areas of responsibility are listed below:

Manager, Complex Continuing Care: 824-6000, Ext. 4256 Neighbourhoods:AppleBlossom&WhisperingOaks

Manager of Rehabilitation: 824-6000, Ext. 4375Neighbourhood:Rosewood

Ifyouarenotsatisfiedwiththeresponseyoureceivefromtherespective manager, you may wish to discuss the matter further with:

SrDirector,ClinicalServices,LevelTwo:824-6000Ext,4235

VP,ClinicalServices,LevelThree:824-6000,Ext.4205

President,LevelThree:824-6000,Ext.4403

Complex Continuing Care & RehabilitationMinistryofHealth-InstitutionalBranchSouth/West Region5700YongeStreet,4thFloorNorthYork,OntarioM2M4K5......................................... (416) 327-7304

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DisclosureofAdverseEventsSt. Joseph’s Health Centre Guelph has a responsibility to inform families and patients when an adverse event occurs. Therefore, in the event that a patient suffers harm from an incident that occurred, the facts of the incident will be disclosed to the patient, next of kin/power of attorney or substitute decision maker.


Visitors Are Always WelcomeSt. Joseph’s Health Centre Guelph wants to welcome and encourage visits from the family and friends of our patients. Community visitors are welcome at any time. The front entrance doors are open between the hours of 6 a.m. and 10 p.m but access can be granted after hours if requested.

• Ifapatientisleavingtheprogramareapleaseletastaffmemberknow.

• Ourbedroomshavebeendesignedtoallowforprivacy.• Eachneighbourhoodhasalivingroomwhichwehopeyouwillusetorelaxandvisitwithothers.Inthecolderweather,youcanenjoythe electric fireplace.

• Therearesmallsittingareasattheendofeachneighbourhoodcorridor where you can stop, chat and enjoy a hand-quilted mural or glassed wall display.

• Eachneighbourhoodhasacommunaldiningroom;however,patients can be seated at an individual table to enjoy a meal or snack with family and friends.

• Thereareopenairbalconieswhichcanbeaccessedonthesecond,third, and fourth levels of each building.

• AFamilyDiningRoom(locatedonLevelOnemainbuilding)is available for special events such as birthdays or holiday celebrations. This room is equipped with a kitchen and dining/living space, a small area for coats, and a washroom. Meals may be brought in or prepared on-site. To book this room for a special occasion, please call ext. 4412.

• Afamilyroom(locatedonLevelOnemainbuilding)maybeusedfor private visits. This space can also accommodate out-of-town guests or families who want to stay close to a loved one who is ill or dying. The room is equipped with a couch that pulls out into a double bed, and has an adjoining washroom with shower facilities.

• Thereareareaswhichpatientsandtheirvisitorsmayenjoyusing.They include:

LevelOneMainBuilding:- theLibrary- theTranquilityGarden(withgazebo,thegazebomaybe

booked for large gatherings through the Horticultural Therapist in the Recreation Therapy Department)

- theAuditorium

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LevelTwoMainBuilding:- the front courtyard- sitting areas within the Town Square (lobby)- the Silver Maple Coffee and Gift Shop- the Oasis Coffee Pub- theBowlingAlleywithairhockeytable

For Family MembersThe ExceptionsDuring an outbreak situation, St. Joseph’s may have to restrict access or close the facility to visitors

Please do not visit – if you yourself are ill.

Some of our patients are frail or elderly, have chronic health conditions (such as diabetes) or take medications that make them more susceptible to infections (such as steroids), they are particularly vulnerable to contagiousdiseases.Notonlyaretheymorelikelytocontracta“cold”or the “flu”, but their symptoms are likely to be much more severe.

As guests enter and leave the building we request that they use the hand gel at the entrance of the facility. This is the single most important way to prevent the transmission of viruses and other germs.

Preventing infection takes on even more importance during “flu” season–extendingfromlateNovemberuntillateMarchorearlyApril.Each fall, patients, staff and volunteers are offered vaccination against influenza.FamilyandfriendswhoregularlyvisitSt.Joseph’sarealsoencouraged to receive the vaccine.

How Family and Friends Can HelpMany people ask us how they can continue to support and provide care for a family member or friend who has moved to our Centre.

Here are some suggestions for activities in which extended families and friendscanplayanimportantrole.You,thefamilymember,may:

• Helpyourlovedoneorfriendatmealtime.Yourcompanyandassistance makes it more likely that patients enjoy their meals and are adequately nourished.

• Attendeventsandcommunityoutingsthatareorganizedbythe Recreation Therapy Program such as “pub nights”, concerts, shopping trips or other special events. Recreation Calendars are printed monthly and are readily available.

• Assistwiththehorticultureprogram.


• Plancommunityoutingsforindividualpatients.• Visitwithafamilypet(pleaseensurepetsarevaccinatedandthey

must be leashed). Please refer to the Pet Visiting pamphlet and/or Pet Visiting Policy.

• SupportandattendNeighbourhoodMeetingsand/orPatients’Council Open Forums.

• Providemusic.Forexample,doyouplaythepiano,organorothermusical instrument? Could you lead a sing-along?

• PrepareadisplayfortheMemoryBoxlocatedoutsideeachofourpatients’ rooms.

• Assistyourfriendorfamilymembertoaccessotherareasandservices within the building. Patients can receive a significant emotional “boost” by getting their hair cut or styled at the Hair Care Centre, sharing a cup of coffee or a snack at the coffee shop or taking a stroll through the garden.

• BooktheFamilyRoomtoshareamealorhostacelebration.

Family Gathering Spaces Ifyouwouldliketogettogetherwithyourlovedoneforagatheringand a meal contact Environmental Services at ext 4412 for the many optionsavailable.Astaffmemberwillworkwithallareasandstafftofind the perfect location for your gathering or celebration.

Family Room - Our quaint family room is located on the first floor of the main building and is set with all appliances for a sit down meal. Food Services will provide a cart with all the necessary supplies needed for your gathering.

Recreation Kitchen - We have a room located on the third floor of the main building with a full kitchen and large table. Environmental Services or the Recreation Staff would be happy to assist you with this space if you are interested.

Oasis Lounge - Our lounge is located on the second floor of the main building and it is a nice atmosphere to have a more informal gathering. Though it is not a full kitchen there are small appliances available for youifneeded.Agreatplacetobringintakeoutorhaveacelebration!

Bistro -Locatedonthefirstfloorofthemainbuilding,ourBistro/Cafeteria is open for lunch through the week (excluding some holidays) and is a great spot if you are having a large gathering and need the space especially during the evenings and weekends.

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Inthesummer,theTranquilityGardenisagreatoutdoorspaceforgatherings. BBQ’s are available for use.

Other spaces within the Health Centre which could be set up include NeighbourhoodActivityRoomsorLivingRooms,TheAuditoriumandtheBowlingAlley.

TransportationFor Transportation needs the staff will assist you in arranging the following

• Taxi-eitherwheelchairorregular• Medicaltransportation

*except for emergency ambulance there is a cost for these.

VolunteersVolunteers play a crucial role in enhancing the quality of life for patients. The Department of Volunteer Services supports over 200 volunteerswhomakeupthemembershipoftheVolunteerAssociationat St. Joseph’s Health Centre Guelph.

Drivers, volunteer visiting, neighbourhood support, providing meal companionship, and assisting with recreational programs are just some of the many ways that volunteers choose to contribute.

Families and friends who are interested in volunteering may contact Volunteer Services at extension 4426 for more information.


Services

Medical Services Patient will be cared for by one of the core physicians assigned to Hospital. Twenty-four hour physician coverage is available to patients. ThereisalsoaNursePractitionerinComplexContinuingCareandRehabilitation programs who works closely with the physicians to provide medical care.

NursingServicesOurnursingteamconsistsofRegisteredNurses(RN),RegisteredPracticalNurses(RPN),aswellasPersonalSupportWorkers(PSW)intheComplex Continuing Care program. This team works collaboratively and are dedicated to providing a high standard of care and attention to our patients. Throughout your stay, our team will be assessing, planning and evaluating your progress in your respective program and discussing this with your physician. The nursing team is available anytime to discuss your concerns and answer any questions you may have about your stay with us.

FoodandNutritionServices TheDepartmentofFoodandNutritionServicesisresponsiblefor providing meals and nutrition services to our residents, patients and families. There are main course options available at each meal, and every effort is made to provide a menu that offers variety and choices.

Snacks are also regularly available.

Ourdietitianisavailabletoprovideindividualizedcounsellingandassistance for those patients with special dietary needs.

Therapy Services NewpatientsmaybeassessedbyaPhysiotherapistand/orOccupationalTherapist to determine their current level of independence. The appropriate mobility and therapy programs are recommended to promote and maintain each patient’s level of independence. Our staff oftrainedRehabAssistantswillprovidebothindividualandgrouptherapy programs on each neighbourhood to promote and maintain your level of independence.

Aphysiotherapistwilldoanassessmenttodeterminewhetheryoursafety, mobility or independence could be improved with the use of

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assistive devices such as a wheelchair or walker. Our Therapy staff will also assist in arranging an Occupational Therapy (OT) consultation ifneworadditionalseatingorassistiveequipmentisrequired.Aswell,ourTherapystaffwillassistinarrangingaSpeechLanguagePathologist consultation to assess communication and swallowing issues if needed.

Spiritual and Religious Care Our Spiritual and Religious Care staff are available to offer a caring presence whenever you feel the need for emotional or spiritual support. Our staff value and respect the beliefs, religious practices and culture of all our residents and patients. Spiritual and Religious Care staff encourage and support maintaining your connections with your own faith community.

Roman Catholic Mass is celebrated daily and Ecumenical services are held every Sunday in the Chapel. Seasonal celebrations are held throughouttheyear,andmemorialservicesareheldregularly.Also,the Chapel is always open for you or your family to use for prayer or meditation. The Chapel is located in the main lobby on level two.

For more information about Spiritual and Religious Care services call extension 4350.

Social WorkOur social workers are available to help you and your family to deal with personal, family or financial matters. For example, a social worker may be of assistance it you:

• areexperiencingdifficultiesinadjustingorcopingwithillnessorchange in life circumstances

• areconsideringappointingaPowerofAttorneyforpersonalcareof property

• needassistancetoapplyforgovernmentpensions• providesupportduringthedischargeplanningphaseofyourstay

Please contact our Social Work Department at extensions:4383 or 4315 if you would like further information about the services provided.


Recreation Therapy Programs and ServicesThe Recreation Therapy Department includes Recreation Therapy, Horticulture Therapy, and Music Therapy. The staff will encourage and assist you to continue to pursue leisure interests that you enjoyed beforecomingtostayatSt.Joseph’sHealthCentreGuelph.Youwillalso be introduced to new opportunities for involvement in a variety of recreationprogramsorservices.Involvementinfamiliarandenjoyableleisure pursuits provides a sense of purpose and meaning, and enhances your quality of life.

Recreation involvement may include individual interests (eg. Computers,sensoryprogram,reading),specializedsmallgroupinvolvement (eg. Baking, current events, ceramics, bowling), large groupevents(eg.Neighbourhoodevents,holidaycelebrations,musicalentertainment,PubNight),volunteerrunprograms(eg.bingo,coffeehour), and community outings (eg. shopping, drives, special events). Individualsupportisprovidedtobestmeetyourinterestsandabilitiesrelated to recreation. Horticulture Therapy and Music Therapy also providespecializedindividualandgroupopportunities.

Monthly calendars and Special Events notices are available in the RecreationDepartment(Level3mainbuilding),besideSwitchboard,andoneachNeighbourhood.Familymembersarewelcometoattendspecialevents with you. Programs may be held on the neighbourhood, in one oftherecreationroomsavailable(Kitchen,BowlingRoom,OasisLounge,Auditoriums,Greenhouse,MusicRoom).Thereisalsoacomputerroom(onLevel3mainbuilding)foryoutousefore-mails,internetaccess,games, Skype, or word processing. Computers are also accessible on RosewoodandintheLibrary(bothonLevelOnemainbuilding).

The Recreation Therapy Department also has a variety of resources toassistyouinyourleisure.Games,puzzles,music,DVDs,books,and many other items are available for your use. Please contact the department at extension 4395.

Horticultural TherapyThe Horticulture Therapist enables patients to be involved in plant and garden related programs and tasks. This can be done with individuals in their rooms, or in specific groups. Examples of Horticulture Therapy groups include Men’s Greenthumbs, Women’s Sunflowers, Food Adventurers,andaFamilySupportedHorticultureGroup.

The “Tranquility Garden”onLevelOnemainbuildingisbeautifuloutdoor space that you are welcome to visit and enjoy on your own or

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with family. Entry to the Tranquility Garden is through the greenhouse. Some garden spaces are available for individuals to continue their love of gardening. Contact the Horticulture Therapist ext 4312 if you have specific questions.

Music Therapy The Music Therapy Program was established in 2004 through the generous support of the St. Joseph’s Health Centre Foundation. Individualandgroupmusictherapy sessions are offered to meet the specific needs of theparticipants.Aweekly“MusicNight”isofferedeveryWednesdayeveningthatisopenforanyinterested patient to attend. For more information, contact a Music Therapist at extension 4294.

TheLibraryInpartnershipwithRecreationTherapywearehappytobeabletooffer you and your family access to our library which serves you, your family, our staff and volunteers.

The library is on level one main building and here you will find books andothermaterialswhichmayinterestyou.Alsointhelibraryyouand your family have access to a computer where you can find medical internet sites if you wish to find out more about health issues.

The librarian is here on a part time basis to help you find what you are looking for.

Youwillalsofindacollectionofmaterialonyourneighbourhoodwhich you may borrow at any time.

Since2006theGuelphPublicLibraryBookmobilevisitsonceaweekonWednesday from 9:45 to 11:45 outside the front doors to help bring morelibraryservicestoyou.Also,ifyouwish,youwillbevisitedbythelibrarian or one of our volunteers who may ask you questions about your interests so that they may be able to serve you better and provide you with material that suits you both from our own library and the GuelphPublicLibrary.


Financial ServicesCertainservicescanbeprovidedatSt.Joseph’s.Acurrentlistof these services will be provided to you at the meeting, at which point you can select those that you would like.

YouoryourPowerofAttorney/SubstituteDecisionMakerwillremainresponsible for all bills for normal living expenses.

For some types of stays in the CCC Program a co-payment for accommodationischarged(asperMinistryofHealthandLongtermCaredirection)Itaco-paymentappliestoyourstayatSt.Joseph’sHealth Centre-Guelph, the Business Office, Social worker, and/or Manager of CCC will help you to understand the payment and make arrangements for payment.

For your protection, we recommend that you keep a minimum amount of money with you at all times.

Should you have any questions or issues you wish to discuss, please call ext: 4386 to set up an appointment.

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Other Information

ImmunizationThe St. Joseph’s encourages all patients to maintain and update their immunizationagainstpneumococcalpneumonia,tetanus,diphtheriaandinfluenza.Influenzavaccineor“flushots”areofferedtoallpatients each fall. These are ordered by your physician.

MedicationsPatient’s medications must be obtained from the SJHCG contracted pharmacy. . Emergency drugs are kept on hand in the facility and where needed special deliveries could be made. Medications including over-the-counter, non-prescription drugs should not be taken without consulting with the registered staff and/or your physician. Please feel free to ask questions about your medications and treatments.

Non-SmokingFacilitySt. Joseph’s is a smoke-free property. Smoking is not permitted anywhere in the facility or on the property. Please talk to a member of your health care team about smoking cessation aids to make your stay with us comfortable.

Scent Free EnvironmentSJHCGrecognizesthatcertainscentsareuncomfortableandinsomecases cause an allergic reaction. Therefore St. Joseph’s Health Centre is a scent free environment.

Staff, volunteers, residents, patients, participants, family members and visitors are requested not to wear or use any scented products.

Inordertomaintainthisscentfreeenvironmentthefollowingflowers:freesia, lilacs, lavenders, all lilies, hyacinth and peonies will no longer be allowed in the building

AlcoholicBeveragesAphysician’sorderisrequiredforallalcoholicbeverages.

Youmaykeepyourownsupplyofliquorinalockedcompartment.

AlcoholisalsoservedatPubNight,timesanddatescanbefoundon the Recreation Calendar. Patients will require a doctor’s order to consume alcohol at these events.


MailandNewspapersPatient mail is delivered each week-day (except holidays). Outgoing mailboxes are located at the main building front entrance.

Stamps are available from the Silver Maple Coffee and Gift Shop.

NewspapersandmagazinesarealsoavailableattheCoffeeShop.Ifyou wish to subscribe to a daily newspaper, you may pick up your paper at the Business Office (located in the Town Square.

Hair Care TheVolunteerAssociationoperatesaHairCareCentreforbothwomenandmen.ItislocatedonLevelTwomain building, just outside the Whispering Oaks neighbourhood. Gift certificates are also available.

AppointmentsmaybemadedirectlyattheHairCareCentreorthroughthe nursing staff outside regular business hours.

Other ServicesFoot CareRegular clinics are held for patients to receive foot care from a specialist infootcare(chiropodist).PleasecontacttheTeamLeaderformoreinformation.

Dental CareDental clinics are held regularly for residents to receive dental care at the Health Centre rather than travelling out to a dentist’s office. ContacttheTeamLeaderforfurtherdetails.

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Fire and SafetyPatient safety is of paramount importance at St. Joseph’s Health Centre Guelph. Staff are trained to respond quickly and appropriately in the case of a fire and, if necessary, to evacuate all occupants of the building.

We believe that knowing and understanding our fire plans will provide you with a sense of confidence and security in your new home.

NewDesignFeaturesHigher construction standards mean that new health care facilities are designed to aid staff in the quick identification and confinement of fires. This should also result in a reduced need to evacuate occupants in the case of a fire emergency.

Some of the fire safety features in our building are outlined below:• Fire&SmokeBarriers: Thefiredoorsthatseparateeachareaor“zone”inthe

building will prevent fire from spreading beyond that point for approximatelyTWOHOURS.Smokedoorswilldelaythespreadof smoke for about 30 minutes (an important feature in terms of improved visibility and ventilation).

Fire and smoke doors will close automatically when the fire alarm is triggered.

• AutomaticSprinklerSystem: Thereareover2000sprinklerheadsinourfacility–atleastonein

every room. Sprinklers are activated by heat and can prevent or delay the spread of fire beyond the immediate area of the fire.

• EmergencyPowerandLighting: Intheeventofapowerfailure,anemergencysystemwillensure

lighting in certain areas (to improve visibility) as well as an electrical power source for essential medical equipment.

• AutomaticFireAnnouncementSystem: Whenever a sprinkler, smoke detector or manual “pull station”

is activated, the fire alarm will automatically begin to sound (continuous rings). Shortly thereafter, a computer-generated announcement is made indicating the location of the fire.


• FireFighterElevator: Assoonasthefirealarmistriggered,allsixelevatorsinthebuildingwillautomaticallyreturntoLevelTwo,thedoorswillopen to let anyone inside to get off, and then the elevators will be “locked down” so that no one can use them.

However, elevators in each lobby (one in the main lobby and two in the new addition lobby) are designated as “Fire Fighter Elevator(s)”.Ifnecessary,firefighterscanuseaspecialdevicetore-activate this elevator (even when other electrical devices are not operational) in order to evacuate patients to another level.

• Ifthereissmokeinapatient’sroom,thecallbellsystemwillbetriggered and the light over the door will alternately flash red and amber to identify the exact location of the fire.

Fire PreventionInspiteofthespecialconstructionfeaturesnotedabove,preventionisalways the real key to fire safety.

Youcanhelptopreventafireinthefollowingways:• KnowandobeytheSt.Joseph’sHealthCentreGuelph’ssmoking

policy.

• Donotuseextensioncordsinyourroom.

• Haveallelectricalequipment(neworused)approvedforusebyour Environmental Services staff before plugging it in.

• Keepexitsandfiredoorsclearofobstruction.

• Ifyouobserveotherswhoarenotobeyingfiresafetyrules,informa staff member immediately.

HowtoRespondIfYouDiscoveraFireorHeartheFireAlarmIfyouoryourvisitordiscoverafire,donothesitatetocallforhelpand to activate the nearest manual pull station (located near any illuminatedred“EXIT”sign).Pullstations(orfireexitsigns)cantypically be found near the stairwells located at the end of each neighbourhood and next to the elevators on each level.

Once the alarm has sounded:• Donotpanic.• Thestaffwillbegintoclosewindowsanddoors.Staffwilldirect

you to where you should wait for further instructions.

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• Ifevacuationisnecessary,staffwillprovideassistance. LevelOneandTwoinbothbuildingshavedirectaccesstooutdoorspace.

FireFighterElevatorscanbeusedtomoveoccupantsonLevelThreeandFourdowntoLevelOneandTwo.

Fire DrillsFire drills are scheduled regularly without prior notification, and all staff, visitors, patients and residents are expected to participate. Visitors may stay with the resident/patient during the alarm, or go to the nearest lounge so that corridors are clear for the fire department personnelandstaff.Yourcooperationduringfiredrillsisessentialtothesafetyofallresidentsandpatients.Youwillknowwhenitissafeto return to your normal activities when you hear an announcement of“AllClear”.SJHCGCodeRedFireplanisreviewedregularly.AnEmergency Plan is also in place and a “mock evacuation” will be conducted from time to time to ensure our emergency measures are adequate.


ContactsDirectory of StaffPresident ..............................................................................Extension 4403VP, Clinical Services ..............................................................Extension 4205Senior Director, Clinical Services .........................................Extension 4235AssistantDirectorsofLongTermCare .................. Extension 4249 & 4268Manager,RehabilitationandAmbulatoryServices ........... Extension 4375Manager, Complex Continuing Care .................................. Extension 4256Manager of Environmental Services ...................................Extension 4390ManagerofFood&NutritionalServices ............................Extension 4254Manager of Rehab Therapy Services ..................................Extension 4657Coordinator of Volunteer Services .....................................Extension 4426Coordinator Quality, Risk and Patient Safety ....................Extension 4380Recreation Therapy .............................................................Extension 4395Librarian ...............................................................................Extension 4689

Other:Waterloo Wellington Local Health Integration Network50 Sportsworld Crossing Road, East Building, Suite 220Kitchener,ONN2P0A4 ..................................................... 1-866-306-5446

COMMUNITY RESOURCES FOR SENIORS

Complex Continuing Care & RehabilitationMinistryofHealth,InstitutionalBranchSouth West Region5700YongeStreet,4thFloorNorthYork,ONM2M4K5 .................................................. (416) 327-7304 (ask for the Hospital Consultant)

GeneralProvincial Government General Information .................... 1-800-268-1153

Community Care Access Centre (CCAC)450SpeedvaleAvenueWestGuelph,ONN1H7G7 ........................................................... (519) 823-2550

St. Joseph’s Community Outreach Program100 Westmount RoadGuelph,ONN1H5H8 ......................................... (519) 824-6000 Ext. 4244

Evergreen Seniors Centre683 Woolwich St.Guelph,ONN1H3Y8 ............................................................(519) 823-1291

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Yes!IwanttohelpSt.Joseph’sbethebestitcanbe. Here is my gift of:

$30 $65 $100 $500 $1,000 Other $ _______

Name: _____________________________________________

Address: ___________________________________________

City: ________________________ Postal Code: ___________

E-mail: ____________________________________________

We appreciate your support and we treat your personal information with respect. We do not rent, sell, or trade our mailing lists. The information you provide will be used to issue tax receipts, and to keep you informed of special events and other fundraising opportunities in support of St. Joseph’s HealthCareFoundation.Ifatanytimeyouwishto be removed from our list, please contact us at 519 767-3424 or by e-mail at [email protected].

I’veenclosedmychequeto: St. Joseph’s Health Care Foundation or

Please charge my Visa Master Card

Signature _____________________________________________

Card # ___________________________________Exp ____ /_____

AllgiftswillbereceiptedSt. Joseph’s Health Centre Foundation

100 Westmount RoadGuelph,ONN1H5H8

Phone: (519) 767-3424Fax: (519) 767-3445

Charitable number 89033 2372 RR0001

St. Joe’s makes life betterYou can help!

State-of-the-art equipmentYour gift to St. Joe’s helps purchase state-of-the-art equipment so we can continue to provide the highest quality care for your family, friends and community.

A better quality of lifeYour dollars help fund services that add so much to our residents’ quality of life – services not available in many facilities. Programs like Horticultural Therapy and Music Therapy not only bring a smile to residents’ faces and brighten their days, they also contribute to their health and well-being. Both programs exist because people like you cared enough to give.

Your gift countsGenerous people like you help provide the equipment and programs that make a big difference in the lives of our residents and patients and add enormously to the standard of care we can provide. Will you help too?


MA

PS

www.sjhcg.ca38

MA

PS


MA

PS

Level 1 NorthCommunity Support Services

2-1200

2-1100

2-North

www.sjhcg.ca40

MA

PS

3-1200

3-1100

3-North

4-1200

4-1100

4-North


Community SupportersSt. Joseph’s Health Centre is extremely grateful to all the following advertisers for helping to make this booklet possible. Please note, an advertisement in this booklet does not imply an endorsement by St. Joseph’s Health Centre.

AIDSCommitteeAIDSCommitteeofGuelph .......44

CemeteryMarymount Catholic Cemetery .46

DenturistGuelph Denture Clinic ................44

FootAppliancesBioPed .........................................42

FootcareBioPed .........................................42

HealthInformationWaterlooWellingtonCCAC........45

Health ServicesWaterlooWellingtonCCAC........45

Health SupportWaterlooWellingtonCCAC........45

HearingAidServicesStefflerHearingAidService .......42

Home Health Care ServicesAquariusHomeHealthcare ........42Bayshore Home Health ..............44

Home Health Care SuppliesActionMobility ...........................44

HospiceHospice Wellington ....................44

Mobility EquipmentActionMobility ...........................44

NursingServicesBayshore Home Health ..............44

Personal CareBayshore Home Health ..............44

PharmaciesShoppers Drug Mart...................43

Respite CareAquariusHomeHealthcare ........42

Seniors ServicesSeniors For Seniors .....................42

“Providers of Quality Healthcare Publications”Tel.: 613-475-2927•TollFree:1-800-339-5662•Fax:613-475-5331

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In-Home Care & Support Services Respite • Post Surgical Care • Companion Services

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living well

5 locations to serve you:375 Eramosa Rd.

Tel: 519-822-2480 • Fax: 519-822-7934Mon.-Sat. 8am - Midnight

104 Silvercreek Pkwy.Tel: 519-821-5080 • Fax: 519-821-1962

Mon.-Sat. 8am - MidnightSun. 9am - Midnight

615 Scottsdale Dr.Tel: 519-823-8000 • Fax: 519-823-8044

7 Days 8am - Midnight

435 Stone Road W.Tel: 519-821-7910 • Fax: 519-821-9634

Mon.-Sat 9:30am - 9pmSun. 11am - 5pmClosed Holidays

7 Clair Road W.Tel: 519-763-3431 • Fax: 519-763-2280

Mon.-Sat. 8am - MidnightSun. 8am - Midnight

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• Full service cosmetics with brand names such as Lancome, Clarins, and Biotherm

• Full food selection, including milk, bread, eggs and frozen food• Healthwatch pharmacist is available to offer advice on

variety of health topics• Confidential counselling, consultation and call backs to

ensure your medication is working properly• Diabetic services for patients with diabetes including

treatment advice, monitoring tools, and health information

Our HealthWATCH pharmacy team is available when you need them. They will meet your health care needs and provide you with exceptional service and convenience.

Ask for details about our FREE DELIVERY

www.sjhcg.ca44

In Guelph and surrounding areas, please call 1-888-949-8716In Fergus and surrounding areas, please call 1-866-443-6731

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• Nursing• Personal Care• Home Support• Companionship

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John I. Kallitsis, DD• Full & Partial Denture Services• Implant Dentures• Same Day Reline & Repairs• Soft Liners & Myoloc Dentures• Free on-site Parking• House Calls & Evening Appointments

GuelphDenture Clinic

519.767.969115 Paisley St.519.767.9691

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Services include education, support, counselling, outreach and practical assistance.

Clinical services onsite.Anonymous testing.

Celebrating 20 years of service.

For more informationplease contact (519) 763-2255

89 Dawson Rd., Unit 115www.aidsguelph.org

w w w.hospicewellington.orgCall 519-836-3921 to register

Caregiver Supports• In-home visiting• Group (Guelph)

Wellness for Clients and Caregivers• Weekly support group

Monday morning (GMCH classroom)• Daily activities (Guelph)

Palliative Care Support and Respite Grief and Bereavement Support

• Weekly walking group (Guelph)• “Families Grieve Together”

Program supported 40% by public donations,

thank you

C o m m u n i t y S e r v i C e S for people of all ages living with a life limiting illness or loss

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Sales | Service | Rentals519-767-1300 249 Edinburgh Rd. NMobility Scooters Wheelchairs Walkers Canes, CrutchesLift Chairs, Stair Lifts Custom Ramps, Lifting Devices Hospital Beds Bathroom and Bedroom Safety Daily Living Aids Compression Stockings Work and Sport Bracing Incontinence and Ostomy Supplies

Your Locally Owned and Operated


The Waterloo Wellington Community Care Access Centre is one of 14 CCACs established by Ontario’s Ministry of Health and Long-Term Care. The services we offer are at no cost but do require an assessment for eligibility.

Do you need support to remain at home? Do you need to move into a long-term care home? Were you recently released from hospital and need help at home? Does your child require health services at home or at school?

It can be confusing to know which services are right for your needs.The Waterloo Wellington CCAC is here to help you connect with community-based health and support services. When you contact us, our staff will seek to understand your personal health situation and will work with you to arrange for services that are right for you.

To find out how we can help you, call us or visit our website:

Anywhere in Ontario, dial: 310 CCAC (2222)

On the web: wwccac.org

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MaryMount CatholiC CeMetery

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See this publication and others at www.patientdirectory.caand http://issuu.com/willowonline

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Your Health Care Be Involved

www.oha.comFunding for this project was provided by the Ontario Ministry of Health and Long-Term Care

Be involved in your health care. Speak up if you have questions or concerns about your care.

Tell a member of your health care team about your past illnesses and your current health condition.

Bring all of your medicines with you when you go to the hospital or to a medical appointment.

Tell a member of your health care team if you have everhad an allergic or bad reaction to any medicine or food.

Make sure you know what to do when you go homefrom the hospital or from your medical appointment.

www.sjhcg.ca

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