SSS Citizens Charter

To our valued members:

In behalf of the Social Security System management and staff, I ampleased to present to you this Citizen’s Charter, a handbook that provides astep-by-step, easy to understand guide on how you can avail yourself of thetop 23 high volume services of the SSS.

Before coming up with this handbook, we reviewed and streamlinedthe procedures of these services and determined the most efficient processingtime that served as the basis of our commitments to you. With this Charter,you now have a yardstick by which to measure the SSS frontline offices’performance and I hope that you will let us know how we are doing so that wecan continually improve our services to you.

This Charter was developed not only in compliance with the provisionsof Republic Act No. 9485, also known as the “Anti-Red Tape Act of 2007” butalso as part of the SSS’ desire to achieve its vision of providing world-classand delightful service to you, our members.

Thank you for your support and continued trust and confidence inyour SSS.

EMILIO S. DE QUIROS, JR.President and CEO

TABLE OF CONTENTS

I. Mission, Vision and Corporate Values

II. Processing Time Commitments

III. Definition of Terms ..................................................................................... 1

IV. Procedures .................................................................................................... 6

1. Getting An SS Number As Prior Registrant/Househelper/Surviving Spouse/Guardian ................................................................. 6

2. Registering An Employer ..................................................................... 93. Getting An SS Number or Registering As Self-Employed....................... 134. Getting An SS Number or Registering As A Non-Working

Spouse (NWS) or Overseas Filipino Worker (OFW) ........................... 165. Submission of Electronic R-3 ............................................................... 196. Submission of Contribution Collection List (SS Form R-3) .................... 217. Requesting for Adjustment of Contributions and/or Correction

of Credited Years of Service (CYS) ...................................................... 238. Requesting for Certificate of Compliance ............................................. 249. Filing of Member Loan Application (SS Form ISL-101) ......................... 2510. Submission of Loan Repayment Collection List

(SS Form ML-2) .................................................................................. 2711. Submission of Electronic Loan Repayment (LR)

Collection List ...................................................................................... 2912. Filing of Sickness Notification ........................................................... 3113. Filing of Sickness Benefit Application ................................................... 3314. Filing of Maternity Notification .............................................................. 3615. Filing of Maternity Benefit Application .................................................. 3816. Filing of Maternity Benefit Application For Contingency

That Happened Abroad ........................................................................ 4117. Employer’s Enrollment In The Sickness And Maternity

Payment Thru The Bank Program ........................................................ 4518. Filing of Disability Claim Application .................................................... 4619. Filing of Disability Claim Application For Disability

That Happened Abroad ........................................................................ 5320. Filing of Retirement Claim Application ................................................. 5921. Filing of Funeral Claim Application ....................................................... 6622. Filing of Death Claim Application ......................................................... 7223. Paying Through the SSS Tellering Facility ............................................ 8724. Applying for an SS Card ...................................................................... 8925. Filing of Complaints/Suggestions ......................................................... 92

V. Directory of SSS Offices ............................................................................ 95

PROCESSING TIME COMMITMENTS

COMMITMENT(Working Days)

1. Issuance of SS Number for PriorRegistrant (Employee/Self-employed/Non-working Spouse/Overseas Filipino Workers/Househelper/Surviving Spouse/

SERVICE

Within the day

2. Registration of Employer

3. Processing of ContributionCollection List (Electronic R-3)

4. Processing of ContributionCollection List (Manual R-3)

5. Adjustment of Contributions and/orCorrection of Credited Years ofService (CYS)

6. Issuance of Employer Certificate ofCompliance

7. Processing of Salary LoanApplication

Within the day

5

10

5 (excluding manual verification ofcontributions)

5

8. Processing of Loan RepaymentCollection List (Manual ML-2)

5

10

9. Processing of Loan RepaymentCollection List (Electronic ML-2)

10. Processing of Sickness Notification(Employed Members)

5

11. Processing of Sickness BenefitApplications for Unemployed/Self-Employed/Voluntary Members

5

12. Processing of Sickness BenefitApplications for EmployedMembers

10

10

CITIZEN’S CHARTER OF THE SOCIAL SECURITY SYSTEM

MISSION

To provide meaningful protection to the members and their familiesagainst contingencies resulting in the loss of income and financial burden andto contribute to the socio-economic development of the country through aviable social insurance program.

VISION

The SSS aims to develop and promote a Viable, Universal andEquitable social security protection scheme through world-class service.

Viable. Social security protection shall be provided through generations.

Universal. Social security protection shall be provided to all residents of thePhilippines, citizens and non-citizens alike, regardless of creed, gender, age,geographic location and economic status, especially the disadvantaged, sothat no one will become a burden to society.

Equitable. Fair and uniform coverage shall be made available to all. Benefitsshall be meaningful and able to sustain a decent standard of living.

World-class Service. The highest standards of social security service - prompt,accurate and courteous - shall be provided to ensure total member satisfaction.

CORPORATE VALUES

The SSS aims to institutionalize a corporate culture that instills thecore values of Trust, Empowerment and Teamwork.

13. Receiving of Maternity Notification

14. Processing of Maternity BenefitApplications for Unemployed/Self-Employed/Voluntary Members

15. Processing of Maternity BenefitApplications for EmployedMembers

16. Employer’s Enrollment in theSickness and Maternity Paymentthru the Bank Program

17. Processing of Disability ClaimApplications

18. Processing of Retirement ClaimApplications

19. Processing of Funeral ClaimApplications

20. Processing of Death ClaimApplications

21. Receipt of Payment through theSSS Tellering Facility

23. Issuance of SS card

* Screening of Application forSocial Security ID (SS Form E-6)

* SS Card Enrollment

Within the day

22. Receiving of Feedback/Suggestion

10

10

3 (if with bank confirmation)

10

10

5

10

Within the day

Within the day

Within the day

Within the day

DEFINITION OF TERMS

Average Daily Salary Credit – The result obtained by dividing the sum of the six (6)highest monthly salary credits in the twelve-month period immediately preceding thesemester of contingency by one hundred eighty (180).

Average Monthly Salary Credit – The result obtained by dividing the sum of the lastsixty (60) monthly salary credits immediately preceding the semester of contingencyby sixty (60), or the result obtained by dividing the sum of all the monthly salarycredits paid prior to the semester of contingency by the number of monthly contributionspaid in the same period, whichever is greater: Provided, That the injury or sicknesswhich caused the disability shall be deemed as the permanent disability for the purposeof computing the average monthly salary credit.

Beneficiaries:

(1) Primary – the primary beneficiaries who shall be entitled to the benefits are:

(a) The dependent spouse until he or she remarries; and

(b) The dependent legitimate, legitimated or legally adopted, and illegitimatechildren, subject to the following conditions:

(1) The share of the dependent illegitimate children shall be fifty percent(50%) of the share of the legitimate, legitimated or legally adoptedchildren in the basic pension;

(2) In the absence of the dependent legitimate, legitimated or legally adoptedchildren of the member, his/her dependent illegitimate children shall beentitled to one hundred percent (100%) of the benefits.

(2) Secondary – the secondary beneficiaries who shall be entitled to the benefits inthe absence of the primary beneficiaries are:

(a) The dependent parents;

(b) In the absence of dependent parents, any other person designated by themember.

The following may be designated as secondary beneficiary/ies who shall be entitledto the benefit under the Act provided that he/she is dependent for support upon themember at the time of contingency:

1. Legitimate ascendants and descendants.2. Parents and their legitimate children and the legitimate and illegitimate

children of the latter.3. Parents and the illegitimate children of the latter.4. Legitimate brothers and sisters, whether full blood or half blood.

1

Compensation – All actual remuneration for employment, including the mandatedcost of living allowance, as well as the cash value of any remuneration paid in anymedium other than cash except that part of the remuneration received during themonth in excess of the maximum salary credit as provided under Section 18 of theSS Law.

Compensation shall include the following:

(1) Salaries and Wages(2) Direct Labor or Indirect Labor(3) Superintendence(4) Commission Expense(5) Bonuses (except Christmas Bonus)(6) Overtime Pay(7) Maternity Leave with Pay(8) Sick Leave with Pay(9) Vacation Leave with Pay(10) Cost of Living Allowance(11) Emergency Cost of Living Allowance(12) Workers Compensation Benefit(13) Transportation, Board and Lodging Allowance(14) Tuition, Matriculation and School Fees as payment for services rendered(15) Commission Advances and Allowances Monthly(16) Cash Value of Living Expense(17) Salaries earned while on board Foreign Vessel(18) Share in the Catch Project

Contribution – The amount paid to the SSS by and on behalf of the member inaccordance with Section 18 of the SS Law.

Credited Years of Service – The credited years of service shall be as follows:

(1) For a member covered prior to January 1985, the credited years of serviceshall be 1985 minus the calendar year of coverage plus the number of calendaryears in which six (6) or more contributions have been paid from January1985 up to the calendar year containing the semester prior to the contingency.

CYS = A + B

Where A = 1985 minus the calendar year of coverageB = number of calendar years with at least 6 monthly contributions

have been paid from January 1985 to the calendar year containingthe semester prior to the contingency

(2) For a member covered in or after January 1985 until December 2001, thecredited years of service shall be the sum of the number of calendar years inwhich six (6) or more contributions have been paid from the year of coverageup to the calendar year containing the semester prior to the contingency.

2

(3) Starting January 2002, the credited years of service shall be the sum of totalnumber of monthly contributions paid divided by 12, 1985 minus date ofcoverage and number of years with at least 6 monthly contributions from 1985to 2001, to be represented by a formula as follows:

CYS = A + B + C

Where A = 1985 minus the calendar year of coverageB = number of years with at least 6 monthly contributions from

1985 to 2001C = total number of monthly contributions paid beginning

January 2002 divided by 12

Provided that the Commission may provide for a different number of contributions ina calendar year for it to be considered as a credited year of service.

Dependents - the dependents shall be the following:

(1) The legal spouse entitled by law to receive support from the member;(2) The legitimate, legitimated or legally adopted, and illegitimate child who is:

(a) unmarried;(b) not gainfully employed;(c) has not reached twenty-one (21) years of age, or if over twenty-one (21)

years of age, he is congenitally or while still a minor has been permanentlyincapacitated and incapable of self-support, physically and mentally.

A person reaches the age twenty-one (21) when he celebrates his 21st birthdayanniversary because on that day he has completed 21 years of life since his birth.After that date, he is over 21 years of age.

(3) The parent who is receiving regular support from the member.

Employee – Any person who performs services for an employer in which either orboth mental and physical efforts are used and who receives compensation for suchservices, where there is an employer-employee relationship: Provided, That a self-employed person shall be both employee and employer at the same time.

Employer – Any person, natural or juridical, domestic or foreign, who carries on inthe Philippines any trade, business, industry, undertaking or activity of any kind anduses the services of another person who is under his orders as regards theemployment, except the Government and any of its political subdivisions, branchesor instrumentalities, including corporations owned or controlled by the Government.Provided, That a self-employed person shall be both employee and employer at thesame time.

Employment – Any service performed by an employee for his employer, except:

(1) Employment purely casual and not for the purpose of occupation or business ofthe employer;

3

(2) Service performed on or in connection with an alien vessel by an employee if heis employed when such vessel is outside the Philippines;

(3) Service performed in the employ of the Philippine Government or instrumentalityor agency thereof;

(4) Service performed in the employ of a foreign government or internationalorganization, or their wholly-owned instrumentality: Provided, however, That thisexemption notwithstanding, any foreign government, international organizationor their wholly-owned instrumentality employing workers in the Philippines oremploying Filipinos outside of the Philippines, may enter into an agreement withthe Philippine Government for the inclusion of such employees in the SSS exceptthose already covered by their respective civil service retirement systems:Provided, further, That the terms of such agreement shall conform with theprovisions of the SS Law on coverage and amount of payment of contributionsand benefits: Provided, finally, That the provisions of the SS Law shall besupplementary to any such agreement; and

(5) Such other services performed by temporary and other employees which maybe excluded by regulation of the Commission. Employees of bona fide independentcontractors shall not be deemed employees of the employer engaging the servicesof said contractors.

Farmer – any person whose primary livelihood, either by himself and/or his spouseand/or immediate members of his family, is cultivation and tillage of the soil, dairying,growing and harvesting of agricultural and horticultural products.

Fishermen – any natural person whose primary livelihood, either by himself and/orimmediate members of his family, is fishing, catching, raising or gathering marineand other aquatic products.

Fixed charges – Recurring expense such as amortization of debt discount and rentalsfor leased properties, including interest on funded and unfunded debt.

Househelper/Domestic Helper – Any person who renders service in the employer’shome which is usually necessary or desirable for the maintenance and enjoymentthereof and includes ministering to the personal comfort and convenience of themembers of the employer’s household including services of family driver, baby sitter,gardener, cook, nursemaid (yaya), etc., exclusively to a household employer.

Household employer - Any person who engages the services of a househelper. Forpurposes of this rule, the head of the family (i.e. the husband and, in his absence, thewife) shall be deemed the househelper’s employer.

In Good Standing - A member/employer who is not remiss in the payment of SSScontributions and loan remittances.

Low-cost Housing - Refers to housing loan the original amount of which does notexceed P1.0 Million but over P400,000.00.

4

Member - A worker who is covered under Section 9 and Section 9-A of the SS Law.

An employer is not considered a member. An employer merely registers with the SSSfor reason that he has an obligation to report all his employees for SSS coverage. Nobenefit can be granted to him as an employer and therefore he cannot be called amember but simply an employer.

Monthly - The period from one end of the last payroll period of the preceding monthto the end of the last payroll period of the current month if compensation is on hourly,daily or weekly basis; if on any other basis, monthly shall mean a period of one (1)month.

Monthly Salary Credit - The compensation base for contributions and benefits asindicated in the schedule in Section 18 of the SS Law.

Net earnings - Net income before income taxes plus non-cash charges such asdepreciation and depletion appearing in the regular financial statement of the issuingor assuming institution.

Quarter - A period of three (3) consecutive calendar months ending on the last day ofMarch, June, September and December.

Self-employed - Any person whose income is not derived from employment, asdefined under the Act, as well as those workers enumerated in Section 9-A of the SSLaw.

Semester - A period of two (2) consecutive quarters ending in the quarter ofcontingency.

Socialized Housing - Refers to housing loan the original amount of which does notexceed P400,000.00.

5

PROCEDURE IN GETTING AN SS NUMBER AS PRIOR REGISTRANT/HOUSEHELPER/SURVIVING SPOUSE/GUARDIAN

Processing Time : Within the dayNote : No Service Fees

Member ServicesSection (MSS) of

SSS ServicingBranch

Member ServiceRepresentative

1.Get PersonalRecord Form(SS Form E-1).

2.Readinstructions &fill out the form.

4.Submit theaccomplishedform togetherwith the original/certified truecopy andphotocopy ofany of theprimary orsecondarydocuments.

3.Get a queuenumber andwait for thenumber to becalled.

Note: If theBranch is usingan automatedqueuing system,the queue numberand the assignedcounter will beflashed via thedisplay board.

MSS of SSSServicing Branch




Primary documents -Any one (1) of thefollowing:- Birth certificate- Baptismal certificate- Passport- Driver’s license- PRC card- Seaman’s book

S e c o n d a r ydocuments - Any two(2) of the following:- Marriage contract- Membership card

STEPS REQUIREMENTS LOCATION PERSONIN-CHARGE

6


from privatecompanies

- NBI clearance- OWWA card- Pag-Ibig member’s

data form- Permit to carry

firearms- PHIC member’s

data form- Police clearance- Postal ID card- School ID- Seafarer’s

registrationcertificate fromPOEA

- Senior citizen card- Temporary license

or student permitissued by LTO

- Transcript ofrecords

- Voter’s ID card/affidavit

- Alien certificate- ATM card with

cardholder’s name- ATM card w/

certification frombank, if withoutname

- Bank accountpassbook

- Birth/baptismalcertificate ofchildren

- Certificate fromMARINA

- Certificate ofnaturalization

- Company ID- Blue card issued to

companyrepresentatives

7

5.Get member’scopy bearingthe new SSnumber.

- Credit card- Fisherman’s card

from BFAR- GSIS card- Health or medical

card- ID card issued by

LGU’s- ID card issued by

PRC-accreditedassociation

- Life insurancepolicy




8

PROCEDURE IN REGISTERING AN EMPLOYER


1.Get EmployerRegistrationForm (SS FormR-1) &EmploymentReport Form(SS Form R-1A).

2.Readinstructions andfill out the formin two (2) copies.

4.Submit theaccomplishedform dulysigned by theauthorizedsignatorytogether withthe originaland photocopyof the requireddocument/s.


SSS ServicingBranch







Legal Personality:a. Single

Proprietorship

Required Documents:Authority to operatefrom appropriategovernment office/s(e.g RegistrationBusiness Name,Business Permit, or



9


any proof ofbusiness operations)

Authorized Signatories:Owner or the spousecan sign in behalf ofthe Owner. In theirabsence, anyrepresentative withSpecial Power ofAttorney.

b. Partnership

Required Documents:Approved Articles ofPartnership

Authorized Signatories:Managing Partner

c. Corporationincluding non-stock/non-profitcorporations

Required Documents:Approved Articles ofIncorporation

Authorized Signatories:President, Chairmanor CorporateSecretary

d. Foreign-ownedCorporation

Required Documents:Approved Articles ofIncorporation andLicense to TransactBusiness in thePhilippines

10

Authorized Signatories:The designatedPhilippinerepresentative asshown in the SECRegistration

e. Manning Agencywith foreignprincipal

Required Documents:Approved Articles ofIncorporation andAgency Agreementbetween the manning agency andforeign principal

Authorized Signatories:President, Chairmanor CorporateSecretary

f. Cooperative

Required Documents:Approved Articles ofCooperation fromthe CooperativeDevelopmentAuthority (CDA)

Authorized Signatories:Chairman orCorporate Secretary

g. Manpower ServiceCooperative

Required Documents:Approved Articles ofCooperation fromthe CooperativeDevelopment


11


Authority (CDA) andaccreditation fromthe Department ofLabor andEmployment

Authorized Signatories:Chairman orCorporate Secretary

5. Get processedcopies of SSForm R-1(bearing the ERNumber), SSForm R-1A andER Card.


MSS of SSSServicingBranch

12

PROCEDURE IN GETTING AN SS NUMBER ORREGISTERING AS SELF-EMPLOYED (SE)



1.Get Self-Employed DataRecord Form(SS Form RS-1).

2.Readinstructions andfill out the form.

Note: If withexisting SSnumber, pleaseindicate the samein the SS numberportion of theform.


SSS ServicingBranch


3. Get a queuenumber andwait for thenumber to becalled.




4.Submit two (2)copies of theaccomplishedform togetherwith theoriginal/certified

Primary documents- Any one (1) of thefollowing:- Birth certificate- Baptismal certificate- Passport



13


- Driver’s license- PRC Card- Seaman’s book

Secondary documents -Any two (2) of thefollowing:- Marriage contract- Membership card















- Birth/baptismalcertificate of

true copy andphotocopy ofany of theprimary orsecondarydocument/s.

14


children- Certificate from

MARINA- Certificate of

naturalization- Company ID- Blue card issued to








Please refer to thenotation at thebottom of form forthe start date and theamount ofcontribution to bepaid.

5.Get member’scopy of the formbearingapproval & theSS number.



15

PROCEDURE IN GETTING AN SS NUMBER OR REGISTERINGAS A NON-WORKING SPOUSE (NWS) OR

OVERSEAS FILIPINO WORKER (OFW)


1.Get NWS Form(SS Form NW-1)or OFW Form(SS Form OW-1).

Note: For OFWs,this procedure isdone only ifregistrant has noSS number or ifwith previouslyissued SS numberand registering atthe same time inthe Flexi-fundProgram.

2.Readinstructionsand fill out theform.

Note: If withexisting SSnumber, pleaseindicate the samein the SS numberportion of theform.


SSS ServicingBranch




Note: If theBranch is using



16


an automatedqueuing system,the queue numberand the assignedcounter will beflashed via thedisplay board.

4.Submit theaccomplishedform togetherwith theoriginal/certifiedtrue copy andphotocopy ofany of theprimary orsecondarydocument/s.

Note: For NWS,marriage contractmust be presented.

Primary documents- Any one (1) of thefollowing:- Birth certificate- Baptismal

certificate- Passport- Driver’s license- PRC card- Seaman’s book

Secondarydocuments - Any two(2) of the following:- Marriage contract- Membership card











17



















Please refer to thenotation at thebottom of form forthe start date and theamount ofcontribution to bepaid.

5.Get member’scopy of the formbearingapproval & theSS number.



18

PROCEDURE IN THE SUBMISSION OF ELECTRONIC R-3

Processing Time : Five (5) Working Days (including posting)Note : No Service Fees

1.Get ordownloadElectronic R-3Program.



Corporate Lane,Member ServicesSection (MSS) of

SSS ServicingBranch/SSS

website(www.sss.gov.ph)


USB Flash Disk/CD/DVD

Corporate Lane,MSS of SSS

Servicing Branch



- Two (2) copies ofTransmittalCertification

- Copies of validatedContributionPayment ReturnForm (SS Form R-5) or SS Form R-5with Special BankReceipt (SBR)

- ACR/SS card/validID


Servicing Branch


3.SubmitContributionCollection List(Electronic R-3).

4.Get thefollowing:

- Diskette


Servicing Branch


19

- TransmittalCertificationwith validatedSS Form R-5 orSS Form R-5with SBR, ifvalid.

- DeficiencyNotification, ifinvalid.


20

PROCEDURE IN THE SUBMISSION OFCONTRIBUTION COLLECTION LIST (SS FORM R-3)

Processing Time : Ten (10) Working Days (including posting)Note : No Service Fees

1.Get ordownloadSS Form R-3.










Servicing Branch



- Copies of validatedSS Form R-5 or SSForm R-5 withSBR.

4.SubmitContributionCollection List(SS Form R-3)in two (2)copies.


Servicing Branch


5.Get thefollowing:

- Duplicate copyof R-3 Collection


Servicing Branch


21

List/ER IDCard/Payor’scopy ofvalidated SSForm R-5 or SSForm R-5 withSBR, if valid.

- DeficiencyNotification andthe original andduplicate copiesof SS Form R-3/ER ID Card/Payor’s copy ofSS Form R-5 orSS Form R-5with payor’scopy of SBR, ifinvalid.


22

PROCEDURE IN REQUESTING FOR ADJUSTMENT OFCONTRIBUTIONS AND/OR CORRECTION OF

CREDITED YEARS OF SERVICE (CYS)

Processing Time : Five (5) Working Days (excludingManual Verification of Contributions)

Note : No Service Fees

1.Get a requestform.




SSS ServicingBranch






5.Get theacknowledgmentstub.

- SS card/valid ID- Certification of

Premium Payments(CPP) issued bySSS

4.Submit therequest form.





23

PROCEDURE IN REQUESTING FORCERTIFICATE OF COMPLIANCE

Processing Time : Five (5) Working DaysNote : No Service Fees

1.Submit a letterrequest.


SSS ServicingBranch


3. If regularlypaying (RP), geta Certificate ofCompliance(COC). Ifdelinquent, payand submitvalidated SSForm R-5/RS-5or SS Form R-5or RS-5 withSBR orPromissoryNote (PN).

Junior/SeniorAnalyst

(AccountOfficer)

- Latest contributionpayment (validatedSS Form R-5/RS-5or SS Form R-5 orRS-5 with SBR)




Servicing Branch


Servicing Branch




24

PROCEDURE IN FILING MEMBER LOAN APPLICATION(SS FORM ISL-101)

Processing Time : Five (5) Working Days (from receipt ofapplication up to generation of check)








1.Get ordownload& print MemberLoan Application(SS Form ISL-101).





4.Submit theMember LoanApplication (SSForm ISL-101).

If member isemployed, require theauthorized signatoryof the employer tosign the MemberLoan Application (SSForm ISL-101).



Properly filled out SSForm ISL-101together with thepresentation of SScard or two valid IDs(one with photo andsignature).

25

PROCEDURE IN THE SUBMISSION OF LOAN REPAYMENTCOLLECTION LIST (SS FORM ML-2)

Processing Time : Ten (10) Working Days(including posting)


Properly filled out SSForm ML-2, validatedML-1 and SBR

1.Get ordownload& print CollectionLists (SS FormML-2) andMember LoanPayment ReturnForm (SS FormML-1).





4.Submit properlyfilled out SSForm ML-2 andvalidated ML-1or ML-1 andSpecial BankReceipt (SBR),if paid thru thebank.



Servicing Branch







27

If filed by member’srepresentative:- Member’s SS card

or two valid IDs(one with photoand signature)

- Letter ofauthorization (LOA)signed by bothmember-borrowerand authorizedrepresentative, and

- Two (2) valid IDs ofmember-borrower’srepresentative

If filed by employer’srepresentative:- SS card or two (2)

valid IDs both withsignature and atleast one (1) withphoto

- AuthorizedCompanyRepresentative(ACR) card or letterof authorization(LOA), signed bycompany’sauthorizedsignatory withrepresentative’s ID.




5.Get theacknowledgmentstub, if qualifiedand disapprovalnotice, ifapplication isrejected.

26

5.Get originalcopy of SSForm ML-1 andSBR with stamp“RECEIVED”duplicate copyof SS FormML-2.



Servicing Branch


28

PROCEDURE IN THE SUBMISSION OF ELECTRONICLOAN REPAYMENT (LR) COLLECTION LIST

Processing Time : Five (5) Working Days(including posting)


1.Get thefollowing:

- LMS Program ordownload theprogramdirectly throughour SSSWebsite,

- Billing Records

- Member LoanPayment ReturnForm (SS FormML-1).

CD, DVD orflash drive




For LoansManagementSystem (LMS)Program and/orBilling Records:Corporate Lane,Member ServicesSection (MSS) ofServicing Branch/SSS website(www.sss.gov.ph)

For SS Form ML-1:MSS of SSSServicingBranch/SSSwebsite(www.sss.gov.ph)


Servicing Branch

Employer/LMSParticipant


Servicing Branch


29

2.Readinstructions onhow to installand use theLMS programand generatecollection andtransmittal lists.

PROCEDURE IN FILING SICKNESS NOTIFICATION

Processing Time : Five (5) Working Days


1.Get ordownloadthe requiredforms.

Member ServicesSection (MSS) ofSSS Branch/SSS





A. For employedmember

1.SicknessNotification

If work-connected:1.Employees

Notification2.Accident/

Sickness Report

B. For unemployed/self-employed/voluntary member

1.Sickness BenefitApplication Formfor Unemployed/Self-employed/Voluntary Members

2.MedicalCertificate


Note: If theBranch is usingan automatedqueuing system,the queue numberand the assigned

MedicalEvaluation

Section of SSSBranch


31

4.Submit CD,DVD or flashdrive and hardcopy oftransmittal listand reporttogether withvalidated SSForm ML-1 andSBR.


Generated disketteand transmittal list,validated SS Form

ML-1 and SBR.


Servicing Branch


5.Get duplicatecopy ofTransmittal Listwith stamped“Received”, SSForm ML-1 andSBR, if valid.

* If submittedCD, DVD orflash drive isfound with errorafter pre-validation, CD,DVD or flashdrive,transmittallist, ML-1 andOR/SBR,together withthe deficiencynotification shallbe returned toemployer/LMSparticipant forcorrection andre-submission.


Servicing Branch



30


4.Submit properlyfilled out formtogether withthe supportingdocuments.

MedicalEvaluation


Member ServiceRepresentative/

Nurse

5.Undergophysicalexamination &interview.

MedicalEvaluation


MedicalSpecialist II/III

6.Getacknowledgmentstub ordisapprovalnotice.

MedicalEvaluation


Member ServiceRepresentative/

Nurse

counter will beflashed via thedisplay board.

1. Sickness Notification2.SS card or two

valid IDs both withsignatures and atleast one with photo

3. Medical Reports/Documents

If work-connected(EC):1.Employees

Notification2.SS card or two

valid IDs both withsignatures and atleast one withphoto

3. Accident/SicknessReport fromemployer; andPolice Report (ifvehicular accidentwith third partyinvolvement)

4.Medical Reports/Documents

Note: MedicalSpecialist shalldetermine requiredmedical documentsbased on a separatechecklist.

32

PROCEDURE IN FILING SICKNESS BENEFIT APPLICATION

Processing Time : Ten (10) Working Days(from receipt of claim to check date)


1.Get ordownloadSicknessBenefitApplication.






MSS of SSSBranch


2. Read instructionsand fill out theform.


4.Submit theproperly filledout SicknessBenefitApplicationtogether withthe requireddocuments.

MSS of SSSBranch


Refer to Table 1 forthe List of RequiredDocuments

MSS of SSSBranch


5.Getacknowledgmentstub or disapprovalnotice.

33

Table 1.

LIST OF REQUIRED DOCUMENTS

FOR EMPLOYED MEMBERS

BASIC DOCUMENTS

1. Sickness Benefit Reimbursement Application2. Approved Sickness Notification (SN)3. Photocopy of member’s SS card or two (2) valid IDs duly certified by the member

and authenticated by the authorized company signatory.

For EC Claim:

1. Sickness Benefit Reimbursement Application2. Approved Employees Notification3. Photocopy of member’s SS card or two (2) valid IDs duly certified by the member


IMPORTANT: Employers are required to enroll in the Sickness and MaternityPayment thru the Bank Program for the remittance of theirsickness reimbursement claims.

FOR UNEMPLOYED MEMBERS

1. Sickness Benefit Application Form (For Unemployed/SeparatedMembers)

2. SS card or two valid IDs both with signatures and at least one with photo3. SSS Medical Certificate Form4. Medical Reports/Documents

Note: Medical Specialist shall determine required medical documents based on aseparate checklist.

For EC Claim:

1. Sickness Benefit Application Form (For Unemployed/SeparatedMembers)

2. SS card or two valid IDs both with signatures and at least one with photo3. SSS Medical Certificate Form4. Accident/Sickness Report from employer; and Police Report (if vehicular

accident with third party involvement)5. Medical Reports/Documents


34

Table 1.


ADDITIONAL DOCUMENTS:

A.If with approved SN per MEDVS:1. Certificate from employer that no advance payment was made to

employee; and2. Any of the following:

• Certificate of Separation from employer (with effective date ofseparation)

• Notice of strike duly acknowledged by the Department of Laborand Employment

• Certification from DOLE, if with pending labor case• Affidavit of Separation duly notarized, if company ceased operation,

subject to further verification by SSS

FOR SELF-EMPLOYED AND VOLUNTARY MEMBERS

1. Sickness Benefit Application Form (For Unemployed/SE/VM)2. SSS Medical Certificate Form3. SS card or two valid IDs both with signatures and at least one with photo4. Medical Reports/Documents


Other document:a. If member is previously employed within six months from date of

contingency:• Certificate of separation from employment and that no advance

payment was granted to the member

35

PROCEDURE IN FILING MATERNITY NOTIFICATION


1.Get ordownloadMaternityNotification.




4.Submit theproperly filledout MaternityNotification.

MSS of SSSBranch




MSS of SSSBranch




If filed over thecounter:1. Maternity

Notification; and2. SS card or two

valid IDs both withsignature and atleast one withphoto

If filed thru the SSSWeb:

No documentations

36


needed. Member/employerregistered in theSSS Web can filetheir MaternityNotification thru theSSS Web.

5.Get thestamped“Received” form.

MSS of SSSBranch


37

PROCEDURE IN FILING MATERNITY BENEFIT APPLICATION

Processing Time : Ten (10) Working Days(from receipt of claim up to check date)


38


MSS of SSSBranch


1.Get ordownloadMaternityBenefitApplication.





4.Submit theproperly filledout MaternityBenefitApplicationtogether with therequiredsupportingdocuments.


MSS of SSSBranch


MSS of SSSBranch





Table 2.


FOR EMPLOYED MEMBERS

BASIC DOCUMENTS

1. Maternity Reimbursement Form2. Maternity Notification (MN) stamped received by SSS prior to delivery.3. Photocopy of member’s SS card or two (2) valid IDs duly certified by the member


Note: MN is not required if the employee has been confined in the hospitalduly licensed by the Department of Health.

IMPORTANT: Employers are required to enroll in the Sickness and MaternityPayment thru the Bank Program for the remittances of theirmaternity reimbursement claims.

FOR UNEMPLOYED MEMBERS

1. Maternity Reimbursement Form2. Maternity Notification (MN) stamped received by SSS prior to delivery.


3. SS card or two valid IDs both with signatures and at least one with photo

Additional required documents:• Certification of separation from employer (with effective date of

separation); or• Notice of strike duly acknowledged by the Department of Labor and

Employment (DOLE); or• Certification from DOLE, if with pending labor case; or• Affidavit of separation duly notarized, if company ceased operation, subject

to further verification by SSS

FOR SELF-EMPLOYED AND VOLUNTARY MEMBERS

1. Maternity Reimbursement Form2. Maternity Notification (MN) stamped received by SSS prior to delivery.


3. SS card or two valid IDs both with signatures and at least one with photo

39

PROCEDURE IN FILING MATERNITY BENEFIT APPLICATION FORCONTINGENCY THAT HAPPENED ABROAD

Processing Time : Ten (10) Working DaysNote : No Service Fees


MSS of SSSBranch


1.Get ordownloadMaternityBenefitApplication.





4.Submit theproperly filled outform togetherwith the requiredsupportingdocuments.


MSS of SSSBranch


MSS of SSSBranch





41

Table 2.


40

OTHER DOCUMENTS

If contingency happened in the Philippines:

For Normal Delivery:

• Original or certified true copy of child’s birth or fetal death certificate (if childdied or stillborn) duly registered with the Local Civil Registrar (LCR)

For Caesarean Delivery:

• Original or certified true copy of child’s birth or fetal death certificate (if childdied or stillborn) duly registered with the LCR; and

• Certified true copy of Operating Room Record (ORR) or SurgicalMemorandum

For Miscarriage:

• Pregnancy test before and after miscarriage or Ultrasound Report andmedical certificate (if complete miscarriage); or D & C report and histopathreport duly certified by the authorized hospital representative (if incompletemiscarriage)

• Obstetrical History indicating the number of pregnancy/ies includinghydatidiform mole duly certified by the attending physician with his/her licensenumber, printed name and signature

• Other documents that may be required by the Medical Evaluation Section.

43

Table 3.


representative (if incomplete miscarriage)• Obstetrical History indicating the number of pregnancy/ies including

hydatidiform mole duly certified by the attending physician with his/her licensenumber, printed name and signature

• Other documents that may be required by the Medical Evaluation Section.

Additional Required Documents:

For Unemployed Member• Certification of separation from employer (with effective date of separation);

or• Affidavit of separation duly notarized, if company ceased operation, subject to

further verification by SSS

BASIC DOCUMENTS

1. Maternity Reimbursement Form2. Maternity Notification (MN) stamped received by SSS prior to childbirth/

miscarriage3. SS card or two (2) valid IDs both with signature and at least one (1) with photo

OTHER DOCUMENTS:

For Normal Delivery:

• Original or certified true copy of child’s birth or fetal death certificate (if childdied or stillborn) duly authenticated by the Philippine Embassy/ConsulateOffice or duly notarized by notary public in host country.

For Caesarean Delivery:

• Original or certified true copy of child’s birth or fetal death certificate (if childdied or stillborn) duly authenticated by the Philippine Embassy/ConsulateOffice or duly notarized by notary public in host country.; and

• Certified true copy of Operating Room Record (ORR) or SurgicalMemorandum

Note: The documents must be in English translation and duly authenticated by thePhilippine Embassy/Consulate Office or duly notarized by notary public inhost country.

In the absence of the duly authenticated birth/fetal death certificate, submission of atleast two of the following shall be required:

• Child’s passport, if any and if immigrant, copy of member’s alien registrationcertificate;

• Certification from SSS foreign office or Liaison Officer of Social Securityagencies in countries with bilateral agreements that the documents are truecopies of the original presented by the member or certified by the hospitalwhere the member was confined;

• Certification from employer that member gave birth abroad (for employedmember);

• Certificate of employment abroad (for OFW)

For Miscarriage:

• Pregnancy test before and after miscarriage or Ultrasound Report andmedical certificate (for complete miscarriage);

• D & C and histopath report duly certified by the authorized hospital

42

Table 3.


45

PROCEDURE IN FILING EMPLOYER’S ENROLLMENT IN THESICKNESS AND MATERNITY PAYMENT THRU THE BANK PROGRAM

Processing Time : Three (3) Working Days(if with bank confirmation)


1.Get enrollmentform from SSSor SSS-accredited bank.


SSS Branch

Sickness andMaternity BenefitPayment Thru theBank EnrollmentForm (2 copies)

4.Submit properlyfilled out form toSSS-accreditedbank or to SSSdirectly.

Employer/Employerrepresentative’s SScard or two (2) validIDs both withsignature and at leastone (1) with photo

MSS of SSSBranch


5.Get stamped“Received”duplicate copyof theenrollment form.

MSS of SSSBranch




MSS of SSSBranch





44

EXEMPTIONS FROM PROCESSING TIME COMMITMENTS

SICKNESS/MATERNITY

1. Sickness Notification that needs:* Verification of attending physician’s license number at PRC* Verification of clinical or operating room record, diagnostic or laboratory result* X-ray/ECG interpretation by Health Care Department* Domiciliary service for physical examination and interview of member* Ocular inspection of workplace (for EC claim)* Medical/legal opinion from Medical Operations or Medical Program Department

2. Maternity Benefit Application for Abortion/Miscarriage that needs:* Verification of histopath or clinical record from clinic/hospital/physician* Specialist’s opinion for cases if can be considered under maternity benefit

3. Claims for payment through Special Voucher* Re-filed/reconstructed claims not accepted by the system for the reason “Invalid Year”* Employer has final/inactive status but contingency date is prior to cessation/closure of

the company* Adjustment of claims that was initially paid under cancelled SS number but contributions

are transferred to the retained SS number* Payment of sickness/maternity benefits for the deceased member in favor of his/her

beneficiary* Additional payment of previously adjusted sickness/maternity claims* Replacement of cancelled checks* Offsetting of overpayments of benefits* Cases reconsidered by Social Security Commission or Employees’ Compensation

Commission for payment.* EC claim of member (with previous employer/s) whose injury falls within the month or

within the 12 calendar months from the month of hiring under the present employer;* Overlapping of benefits for sickness and maternity. In which case, maternity benefit shall

be paid in full but deduct the amount of sickness benefit granted to the member from thestart of her maternity benefit.

4. Claims where records are active in other branches

5. Claims that require database correction due to erroneous data of the previously settledclaim, such as:* Number of delivery* Type of delivery* Confinement period/delivery date* Type of claim

6. Claims for revalidation due to the re-computation of benefits* Late filing of notification/reimbursement from employer (ER) to SSS* Rule on flexibility* Computation of ER liability for EC claims (Article 205 of PD 626)* Member returned to work earlier than the approved confinement.

7. Future confinement claim.

PROCEDURE IN FILING DISABILITY CLAIM APPLICATION



1.Get ordownloadthe requiredform.





- Disability ClaimApplication

- Medical Certificatesigned by theattending physician

- Employment Data

4.Submit properlyfilled out formtogether withthe requiredsupportingdocuments.

MedicalEvaluation



MedicalEvaluation







MedicalEvaluation


5.Undergophysicalexamination &interview.


46 47




MedicalEvaluation

Section of SSSBranch Medical

Specialist II/III

Note: A member who is unable to file the disability claim application personally due tothe following conditions shall submit the required documents either through his/her representative or through mail to the nearest SSS branch:

• Member is either wheelchair-borne, in respiratory distress, with IV fluid orother debilitating conditions; or

• Member is confined in institution such as hospital, correctional institution,penitentiary, rehabilitation center; or

• Member is residing abroad

48

BASIC DOCUMENTS

1. Disability Claim Application2. Medical Certificate signed by attending physician3. SS card or two valid IDs both with signatures and at least one with photo4. Medical records

Note: Medical Specialist shall decide on the checklist of the required medicaldocuments based on a separate checklist.

For member under guardian:

- Guardian of member is the spouse or parent:• Special Power of Attorney or Affidavit of Guardianship

- Guardian of member is other than the spouse or parent:• Application for Representative Payee and Guarantor’s Bond Form

For disability claim filed thru a representative:- Sketch of member’s residence, if member is residing locally

FOR EC CLAIM

1. Disability Claim Application2. Medical Certificate signed by attending physician3. SS card or two valid IDs both with signatures and at least one with photo4. Medical records


5. Accident/Sickness Report accomplished by employer and Police Report (ifvehicular accident with third party involvement)




For disability claim filed thru a representative:- Sketch of member’s residence, if member is residing locally

Table 4.


49

Table 4.


OTHER DOCUMENTS

For Partial Disability Pension:

Any of the following:• Copy of Passbook• ATM card and validated deposit slip• Cash Card Enrollment Form

For Total Disability Pension:

Any of the following:• Copy of passbook• ATM card and validated deposit slip• Cash Card Enrollment Form

Additional Documents:

For member with qualified dependentLegitimate/legitimated child/children• Birth certificate of dependent child/children or Baptismal certificate (in case

birth certificate is not available)

Illegitimate child/children• Birth certificate of dependent child/children; or• Proof of filiations, e.g. will, statement before a court of record/any authentic

writing (if child was not acknowledged by the parent in the birth certificate)

Legally adopted child/children• Birth certificate of dependent child/children; and• Legal adoption paper

For member with qualified dependent who is incapacitated• Medical certificate of incapacitated dependent

For member with dependent child/children living with guardian (spouse/parentof member)• Claim for dependents’ pension benefit (SS Form BPN-106)

For member with dependent child/children living with guardian (other thanspouse/parent of member)• Application for Representative Payee and Guarantor’s Bond Form

50

Table 4.


FOR DISABILITY UNDER THE PORTABILITY LAW

BASIC DOCUMENTS

1. Disability Claim Application2. Medical Certificate signed by the attending physician3. SS card or two valid IDs both with signatures and at least one with photo4. Medical Records


5. Certification of total contributions under the Portability Law from GSIS6. Copy of passbook or ATM card and validated deposit slip or Cash Card

Enrollment Form

OTHER DOCUMENTS

1. For member under guardian

• Guardian of member is the spouse or parent- Special Power of Attorney or Application for Representative Payee

• Guardian of member is other than the spouse or parent- Application for Representative Payee and Guarantor’s Bond Form

2. For member with qualified dependent

Legitimate/legitimated child/children• Birth certificate of dependent child/children or Baptismal certificate (in case


Illegitimate child/children• Birth certificate of dependent child/children; or• Proof of filiations, e.g. will/statement before a court of record/any authentic


Legally adopted child/children• Birth certificate of dependent child/children or Baptismal certificate; and• Legal adoption paper

3. For member with qualified dependent who is incapacitated- Medical certificate of incapacitated dependent

51

4. For member with dependent child/children living with guardian (spouse/parentof member)- Claim for dependents’ pension benefit (SSS Form BPN-106)

5. For member with dependent child/children living with guardian (other thanspouse/parent of member)- Application for Representative Payee and Guarantor’s Bond Form

DISABILITY UNDER THE BILATERAL AGREEMENT

BASIC DOCUMENTS

1. Coverage Liaison Form duly certified by the counterpart agency2. Disability Claim Applicatin (Each country has different Application Form)3. Medical Report signed by the attending physician4. Certification of total contributions under the Bilateral Agreement from the

counterpart institution5. Photocopy of any of the following duly certified by the counterpart institution:

• Member’s passport• Two valid IDs with photo and signature issued by the host country

OTHER DOCUMENTS

1. For member under guardian

• Guardian of member is the spouse or parent- Special Power of Attorney or Application for Representative Payee

• Guardian of member is other than the spouse or parent- Application for Representative Payee and Guarantor’s Bond Form

2. For member with qualified dependentLegitimate/legitimated child/children• Birth certificate of dependent child/children or Baptismal certificate (in case




Legally adopted child/children• Birth certificate of dependent child/children or Baptismal certificate; and

Table 4.


52

Table 4.


• Legal adoption paper

3. For member with qualified dependent who is incapacitated- Medical certificate of incapacitated dependent

4. For member with dependent child/children living with guardian (spouse/parentof member)- Claim for dependents’ pension benefit (SSS Form BPN-106)

5. For member with dependent child/children living with guardian (other thanspouse/parent of member)- Application for Representative Payee and Guarantor’s Bond Form

53

PROCEDURE IN FILING DISABILITY CLAIM APPLICATIONFOR DISABILITY THAT HAPPENED ABROAD



1.Get ordownloadthe requiredform.





- Disability ClaimApplication

- Medical Certificatesigned by theattending physician

- Employment Data

4.Submit properlyfilled out formtogether withthe requiredsupportingdocuments.

MedicalEvaluation



MedicalEvaluation





REQUIREMENTS LOCATION PERSONIN-CHARGE


STEPS

5.Undergophysicalexaminationand interview.

MedicalEvaluation



54



MedicalEvaluation




Note: A member who is unable to file the disability claim application personally dueto the following conditions shall submit the required documents either throughhis/her representative or through mail to the nearest SSS branch:• Member is either wheelchair-borne, in respiratory distress, with IV fluid or

other debilitating conditions; or• Member is confined in institution such as hospital, correctional institution,

penitentiary, rehabilitation center; or• Member is residing abroad

55

Table 5.


BASIC DOCUMENTS

Documents issued by foreign country should be in English translation and dulyauthenticated by the Philippine Embassy/Consulate Office or duly notarized by notarypublic in host country.

1. Disability Claim Application2. Medical Certificate signed by attending physician3. PE report describing disabling manifestation signed by attending physician4. Medical records


5. Photocopy of SS card, passport, Alien Resident Certificate




FOR EC CLAIM

1. Disability Claim Application2. Medical Certificate signed by attending physician3. PE report describing disabling manifestation signed by attending physician4. Medical records


5. Photocopy of SS card, passport, Alien Resident Certificate6. Accident/master’s report (seaman)/Sickness Report




56

Table 5.


OTHER DOCUMENTS

For Partial Disability Pension:Any of the following:• Copy of passbook• ATM card and validated deposit slip• Cash Card Enrollment Form

For Total Disability Pension:Any of the following:• Copy of passbook• ATM card and validated deposit slip• Cash Card Enrollment Form

Additional documents:

For member with qualified dependent

Legitimate/legitimated child/children• Birth certificate of dependent child/children or Baptismal certificate (in case




Legally adopted child/children• Birth certificate of dependent child/children; and• Legal adoption paper

For member with qualified dependent who is incapacitated- Medical certificate of incapacitated dependent

For member with dependent child/children living with guardian (spouse/parentof member)

- Claim for dependents’ pension benefit (SSS Form BPN-106)

For member with dependent child/children living with guardian (other thanspouse/parent of member)

- Application for Representative Payee and Guarantor’s Bond Form

57


1. Disability benefit claims that need:* Verification of attending physician’s license number at PRC* Verification of clinical or operating room record/diagnostic or laboratory result* Repeat Physical examination and Interview of member, in cases of suspect

fraudulent claims* Domiciliary service for Physical Examination and Interview of member if

bedridden/severely disabled* X-ray/ECG interpretation by the Health Care Department (HCD)* Repeat X-ray/ECG at HCD to validate suspect claims* Adjustment of previously settled lump-sum disability to pension* Opinion from Medical Operations Department/Medical Program Department* Verification due to wrong encoding of previous granted disability* Adjustment of previously settled lump sum disability under lump sum to

pension

2. Disability Claim:* Filed at branches without permanent assigned physician (visited once a

month by another branch physician within the cluster)* For review of evaluation by a designated Medical reviewer from another

branch or at the Processing Center* Claim awaiting additional documents but delayed compliance since member

lives in far flung or in areas where peace and order situation is unsafe andmeans of communication is limited.

3. EC disability claims where member’s present status is self-employed orunemployed but contingency occurred when member was still employed.

4. With invalid information* Invalid credited years of service (CYS)* Invalid LMS/LG transactions* Invalid date of coverage* With contributions prior to date of coverage* Late payments of self-employed prior to January 1, 1998* Contributions below P1,000 MSC* Ineffective contributions* Multiple SS numbers* SE/VM underpayment of contributions* Claims with Local Water District employers* Total disability claims settled under a refunded SS number due to late tagging

of refunded SS number* With Death Claim

5. Unposted contributions* Consolidation of contributions and loan balances* Deemed paid contributions* Posting of SE/VM contribution

58


* Lacks merit and needs further investigation* Employer liable cases

6. Special cases that need manual computation* With Stock Investment Loan Program* Claims that are paid under special voucher, special pension system, using

manual computation mode of payment and encoded to on-line computer forcheck date per Office Order 196-V

7. Claims for payment through Special Voucher:* Total or partial disability applications with dates of contingency earlier than

the dates of settlement of final claims as reflected in the DDR database* Unpaid dependent’s pension of a total disability pensioner who died and

his death is already posted in the database

8. Others* Cases that need legal opinion* Pensioners living abroad/local requesting exemption from MSB* Referral to other agency/unit (external)* Request for confirmation of fact of guardianship* Manual verification and consolidation of contribution

59

1.Get ordownloadRetirementClaimApplication andsupportingforms.







Refer to Table A forthe List of RequiredDocuments

4.Submit properlyfilled out forms.



5.Get:*Acknowledgmentstub, if claim iscomplete and inorder

* Disapprovalletter withreason, ifclaim is rejected



PROCEDURE IN FILING RETIREMENT CLAIM APPLICATION







STEPS

Table A.


BASIC FORMS/DOCUMENTS:

1. Retirement Claim Application- Under SSS (10-2008)- Under Portability Law- Under Bilateral Agreement

2. SS card or two valid IDs both with signature and at least one with photo3. If pension, single savings account passbook/ATM or Cash Card Enrollment

Form- If name of member is not embossed in the ATM card or ATM card is not yet

available, initial deposit slip shall be required


I. FOR EMPLOYED MEMBERS AT LEAST 60 TO 64 YEARS OLD

1. Certification of separation from last employer, if the certification portion ofthe retirement claim application is not accomplished by last employer; or- Affidavit of Separation (SS Form E-417), in the absence of employer’s

certification of separation (if last employer no longer exists/if member’sresidence is far from the address of the last employer within/outside thePhilippines)

II. FOR SELF-EMPLOYED MEMBERS AT LEAST 60 TO 64 YEARS OLD

1. Certificate of non-practice of profession/non-renewal of business permit fromapplicable offices/transfer of ownership (e.g. Business Permit andLicensing Office, Professional Regulation Commission, etc.); or

2. Certificate of cessation of business/no earnings issued by the barangayofficials where the business was located or place of residence and affidavitof undertaking stating cessation of business/practice of profession and noearnings from self-employment

III. FOR SELF-EMPLOYED TO VOLUNTARY MEMBERS AT LEAST 60 TO 64YEARS OLD

1. Certificate of non-practice of profession/non-renewal of business permit fromapplicable offices/transfer of ownership (e.g. Business Permit andLicensing Office, Professional Regulation Commission, etc.); or

2. Certificate of cessation of business/no earnings issued by the barangayofficials where the business was located or place of residence and affidavitof undertaking stating cessation of business/practice of profession and noearnings from self-employment

60 61

IV. FOR UNDERGROUND MINEWORKERS AT LEAST 55 TO 59 YEARS OLD(REPUBLIC ACT NO. 7699)


certification of separation (if last employer no longer exists/if member’sresidence is far from the address of the last employer within/outside thePhilippines); and

2. Certification from the employer/s that member was an undergroundmineworker for at least 5 years (either continuous or accumulated prior tothe semester of retirement but whose actual date of retirement is not earlierthan 13 March 1998) indicating the period of employment with the companysupported by the worker’s job description (employer must be registered withthe Bureau of Mines)

V. FOR UNDERGROUND MINEWORKERS AT LEAST 60 YEARS OLD(REPUBLIC ACT NO. 7699)

1. Certification from the employer/s that member was an undergroundmineworkers for at least 5 years (either continuous or accumulated prior tothe semester of retirement but whose actual date of retirement is not earlierthan 13 March 1998) indicating the period of employment with the companysupported by the worker’s job description (employer must be registered withthe Bureau of Mines)

VI. IF MEMBER HAS DUAL MEMBERSHIP (e.g. COVERED EMPLOYEE AND SELF-EMPLOYED


certification of separation (if last employer no longer exists/if member’sresidence is far from the address of the last employer within/outside thePhilippines); and

2. Certificate of non-practice of profession/non-renewal of business permitfrom applicable offices/transfer of ownership (e.g. Business Permit andLicensing Office, Professional Regulation Commission, etc.); or

3. Certificate of cessation of business/no earnings issued by the barangayofficials where the business was located or place of residence and affidavitof undertaking stating cessation of business/practice of profession and no

Table A.


earnings from self-employment

VII. IF MEMBER IS INCAPACITATED

1. Medical certificate of member issued by the attending physician2. Application for Representative Payee (SS Form CLD-15) and Guarantor’s

Bond Form (SS Form BPN-107), if guardian is other than spouse or Affidavitre: Guardianship of Incompetent Pensioners (SS Form CLD 1.1B), if spouseis the guardian

3. Single Savings Account passbook/ATM/Cash Card Enrollment Form (In-Trust-For) the member

VIII. IF WITH DEPENDENT CHILD/CHILDREN

1. Certified true copy of the marriage contract/certificate duly registered withthe Local Civil Registrar Office (LCR)/National Statistics Office (NSO)

2. Certified true copy of the birth certificate of dependent legitimate/legitimated/legally adopted children duly registered with LCR/NSO- If birth certificate is not available in the LCR/NSO, certified true copy of

the baptismal certificate duly registered with the Parish/Church togetherwith the certification of non-availability of record of birth from the LCR

(BAPTISMAL CERTIFICATE MUST ALWAYS BEAR THE ORIGINAL SIGNATUREOF THE PRIEST OR HIS AUTHORIZED SIGNATORY OFFICIAL. STAMPEDSIGNATURE IS NOT ACCEPTABLE)

3. Proofs of filiation for illegitimate dependent children, anyone of the following(for date of retirement on or after May 24 1997):- Records of birth- Will- Statement before a court of record- Any authentic writing (letter, diary or other writing and other documents

such as school cards/records of dependent, educational/insurance plans,employment records of member and Philhealth/GSIS/Pag-ibig records –where the name and date of birth of dependent are indicated)

4. Legal Adoption Papers for legally adopted dependent child/children

IF THE DEPENDENT CHILD/CHILDREN IS/ARE INCAPACITATED


1. Medical Certificate of dependent child/children issued by the attendingphysician

Table A.


62 63

IF THE DEPENDENT CHILD/CHILDREN IS/ARE NOT UNDER THE CARE ANDCUSTODY OF THE MEMBER


1. Claim for Dependent’s Pension, if the guardian is the mother/father of de-pendent child/children;

2. Application for Representative Payee (SS Form CLD-15) and Guarantor’sBond Form (SS Form BPN-107), if the guardian is not the mother/father ofdependent child/children

IX. IF RETIREMENT CLAIM IS UNDER PORTABILITY LAW

1. Certification of Total Contributions from GSIS

X. IF RETIREMENT CLAIM IS UNDER BILATERAL AGREEMENT

1. Coverage Liaison Form duly accomplished by the host country2. Certification of total contributions from the counterpart institution

XI. IF RETIREMENT CLAIM IS FILED THRU A REPRESENTATIVE(DEPENDENT ON THE DISCRETION OF THE BRANCH HEAD)

1. Letter of Authority or Special Power of Attorney and representative’s twovalid IDs both with signature and at least one with photo

XII. IF MEMBER CANNOT OPEN A SAVINGS ACCOUNT OR APPLY FOR VISACASH CARD

1. Written request for exemption from the Pensioner’s Remittance Programindicating the reason/s thereof

NOTE: Supporting documents such as birth and marriage contract, including lateregistered documents should have the following features (Office Order No.107-A dated 14 March 2000):

- With registry number- With signature of the Local Civil Registrar or his authorized signatory

official. The name and signature of the official authorized to sign thedocument in the absence of the Local Civil Registrar must always beindicated. Hence, signature with “For” or “By” is not allowed.

- With date received by NSO or LCR- Without erasures, alterations, insertions or superimpositions

whatsoever.

Table A.


Any amendment or correction in the document should bear the marginalnotation of NSO.

Late registered documents should further contain the following features:- Duly authenticated by the NSO- The words “Late Registration” stamped on the upper right hand corner of the

document- With filled-up affidavit at the back of the document explaining the reason for

the delay

Table A.


64 65


1. With invalid information• Invalid credited years of service (CYS)• Invalid LMS/LG transactions• Invalid date of coverage• With contributions prior to date of coverage• Late payments of self-employed prior to January 1, 1998• Contributions below P1,000 MSC• Ineffective contributions• Multiple SS numbers• SE/VM underpayment of contributions• Claims with Local Water District employers• Retirement/Total disability claims settled under a refunded SS number due to

late tagging of refunded SS number

2. Unposted contributions• Consolidation of contributions and loan balances• Posting of SE/VM contributions• Lacks merit and needs further investigation• Employer liable cases

3. Special cases that need manual computation• With Stock Investment Loan Program• Claims that are paid under special voucher, special pension system, using

manual computation mode of payment and encoded to on-line computer forcheck date per Office Order 196-V

4. Others• Cases that need legal opinion• Death claim without funeral claim• Contested claims• Pensioners living abroad/local requesting exemption from MSB• Request for investigation if death is work-related• Referral to other agency/unit (external)• Request for confirmation of fact of birth/marriage/death/guardianship that will

endanger the lives of the employees due to:- Critical area/s affecting the peace and order situation- Dangerous route/s- Island/s where there is no SSS office

• Manual verification and consolidation of contribution

PROCEDURE IN FILING FUNERAL CLAIM APPLICATION

Processing Time : Five (5) Working Days(from receipt of claim to check date)


1.Get ordownloadFuneral ClaimApplication andsupportingforms.







Refer to Table B forthe List of RequiredDocuments





* Disapprovalletter with reason,if claim is rejected







STEPS

66 67

Table B.



1. Funeral Claim Application Form- Filer’s Affidavit

2. SS card or two valid IDs of claimant both with signature and at least one withphoto

3. Certified true copy of the death certificate of the deceased member.- Duly registered with the Local Civil Registrar Office (LCR)/National Statistics

Office (NSO) or issued by the Vital Statistics Office/County of host country orits equivalent, if member died abroad. (If applicable, certified by the PhilippineEmbassy/Consulate or NSO). If not written in English language, with authorizedEnglish translation from Department of Foreign Affairs.

4. Original copy of the official receipt from the funeral parlor regarding funeralexpenses

5. New residence certificate of the filer

ADDITIONAL/OTHER REQUIRED DOCUMENTS:

1. If death certificate is not available from LCR or NSO

- Death certification issued by Parish/Church or Burial certification from theCemetery Administrator with certification of non-availability issued by LCRand NSO

- In case of late registration (affidavit at the back of the death certificateshould be properly filled-out explaining the reason for the delay), deathcertification issued by Parish or Burial certification from the CemeteryAdministrator

2. For missing persons during emergencies and disasters

- Certificate of missing person, believed to be dead in times of disaster, fromthe National Disaster Risk Reduction and Management Council (NDRRMC);and

- A notarized undertaking executed by the claimant in the form prescribed by theSystem stating that the death benefit shall be returned to SSS should themember appear and proven to be alive

Note: Emergencies and disasters refer to natural and/or human-generateddisasters including terrorism or the use of weapons of mass destruction; e.g.tsunami, flood, landslide, typhoon, earthquake, etc. (Administrative Order No.2007-0018 issued by the Department of Health).

Table B.


3. For victims of air or sea mishap

- For victims whose bodies were NOT recovered but whose names appeared inthe passenger manifest, any of the following is needed in addition to theundertaking cited in item no. 2

• Marine protest issued by the Philippine Coast Guard and passenger’smanifest issued by the shipping company;

• Passenger’s manifest issued by airline company;• Marine protest supported by quit claim or fax messages from the manning

agency regarding the disappearance and authenticated by employer;• Certification from the shipping/airline company or Philippine Coast

Guard, or the Inter-Agency Task Force created by the President of thePhilippines.

- For victims whose bodies were NOT recovered and whose names did notappear in the passenger manifest, any three (3) of the following are needed inaddition to the undertaking cited in item no. 2

• Certification from the employer that the victim has not reported for workfrom the time the accident happened up to the present time, if the victimwas employed

• Certification from the barangay chairman on the disappearance of themember and a joint affidavit of two persons preferably immediate relativesof the deceased member that it is a common knowledge within the barangaythat the victim died in the accident, if the victim was unemployed

• List of passengers compiled by the Department of Local Government andduly certified by the Chairman of the Government’s INTER-AGENCY TASKFORCE created by the President of the Philippines where the name of thevictim appears

• Certification from the shipping/airline company stating that it hasrecognized the fact that the victim was aboard the ship/airplane duringthat particular trip

• Affidavit of at least two (2) persons stating that they saw the deceased actuallyboard or actually on board the ship/airplane on its last, ill-fated voyage

• Duplicate copy of tickets filed by the shipping/airline company, if any• Coast guard report

4. For missing persons without credible proof of death. The following are neededin addition to the undertaking cited in item no. 2:

- Police investigation report (reflected in the police blotter) conducted immediatelyafter the disappearance of the member which tends to show that the memberis already deceased; and

68 69

Table B.


- Confirmation report from a police authority or other government agency afterfour (4) or seven (7) years from the date of disappearance of the member tothe effect that the member has not yet been found.

5. If without Official Receipt (OR) from the funeral parlor regarding funeral expenses.Any of the following:

- Notarized affidavit of funeral expenses if the service of a funeral parlor wasnot contracted, if claimant is the immediate relative of the family

- Provisional receipt or funeral service contract issued by the funeral parlor, ifmember is not yet buried

- Certification from the insurance/memorial life plan company stating that thedeceased member/claimant is the plan holder

- Affidavit of sale executed by the plan holder or deed of sale together with thecertification of availment from memorial plan company allowing the transferof plan to the deceased member

- Duplicate copy of official receipt and duly notarized affidavit of loss executedby claimant

- Certification of loss or non-availability of the duplicate copy of the officialreceipt from the funeral parlor and duly notarized affidavit of loss executedby the claimant

- Certification by the funeral parlor regarding non-payment together with thecontract, if the deceased member was already buried but the funeralservices rendered by the funeral parlor was not yet settled.

6. If member’s cause of death is work connected

- Report of Death (SS Form BPN-105) together with any of the following:• Accident report signed by the worker’s immediate supervisor and personnel

manager, in case the accident happened within the company premises;• Record of consultation or hospital report, if accident happened outside

company premises;• Police report on the accident, in cases of accident involving third party.

- Certified true copy of the page of the company logbook or any other documentcontaining the entry for the particular sickness or accident

- Certified true copy of the Medical findings of the attending doctor or hospitalrecords, if applicable

7. If funeral claim is filed thru a representative (dependent on the discretion of thebranch head)

- Letter of Authority or Special Power of Attorney and representative’s SS cardor two valid IDs both with signature and at least one with photo

70

Table B.


8. If claimant is the funeral parlor

- Copy of the service contract showing the name, address and contact numberof the person who contracted the funeral service

- Authorization For Funeral Benefit Form

9. If claimant is other than the person indicated in the official receipt

- Letter of explanation signed by the person whose name appears in the officialreceipt stating that the claimant was the one who actually defrayed the funeralexpenses

NOTE: Supporting documents such as birth certificate and marriage contract,including late registered documents, should have the following features (OfficeOrder No. 107-A dated 14 March 2000):- With registry number- With signature of the Local Civil Registrar (LCR) or his authorized signatory

official. The name and signature of the official authorized to sign the documentin the absence of the LCR must always be indicated. Hence, signature with“For” or “By” is not allowed.

- With date received by NSO or LCR- Without erasures, alterations, insertions or superimpositions whatsoever. Any

amendment or correction in the document should bear the marginal notationof the NSO.

Late registered documents should further contain the following features:- Duly authenticated by the National Statistics Office (NSO)- The word “Late registration” stamped on the upper right hand corner of the

document- With filled-up affidavit at the back of the document explaining the reason for

the delay

71


1. With invalid information

* Invalid date of coverage* Multiple SS numbers* Claims with Local Water District employers* Retirement/Total disability claims settled under a refunded SS number due to


2. Unposted contributions

* Lacks merit and needs further investigation* Employer liable cases

3. Others

* Cases that need legal opinion* Contested claim* Referral to other agency/unit (external)* Request of confirmation of fact of death that will endanger the lives of the

employees due to:- Critical area/s affecting the peace and order situation- Dangerous route/s- Island/s where there is no SSS office

PROCEDURE IN FILING DEATH CLAIM APPLICATION



1.Get ordownloadDeath ClaimApplication andsupportingforms.







Refer to Table C forthe List of RequiredDocuments-





* Disapprovalletter with reason,if claim is rejected







STEPS

72 73

Table C.


FOR PRIMARY BENEFICIARIES


1. Death Claim Application Form- Under SSS (10-2008)

• Filer’s Affidavit• Affidavit of Death Benefit (SS Form CLD 1.3A)

- Under Portability Law• Filer’s Affidavit• Affidavit of Death Benefit (SS Form CLD 1.3A)

- Under Bilateral Agreement


3. If pension, single savings account passbook/ATM or Cash Card Enrollment Form- If the name of claimant is not embossed in the ATM card or the ATM card is not

yet available, initial deposit slip shall be required.4. New residence certificate of the filer5. Certified true copy of the death certificate of the deceased member

- Duly registered with the Local Civil Registrar Office (LCR)/National StatisticsOffice (NSO) or issued by the Vital Statistics Office/County of host country orits equivalent, if member died abroad. (If applicable, certified by the PhilippineEmbassy/Consulate or NSO). If not written in English language, with authorizedEnglish translation from Department of Foreign Affairs.

SUPPORTING DOCUMENTS:





- Certificate of missing person, believed to be dead in times of disaster, fromthe National Disaster Risk Reduction and Management Council (NDRRMC);

Table C.


and- A notarized undertaking executed by the claimant in the form prescribed by the

System stating that the death benefit shall be returned to SSS should themember appear and proven to be alive






agency regarding the disappearance and authenticated by employer;• Certification from the shipping/airline company or Philippine Coast

Guard, or the Inter-Agency Task Force created by the President of thePhilippines.





• Certification from the shipping/airline company stating that it hasrecognized the fact that the victim was aboard the ship/airplane duringthat particular trip

• Affidavit of at least two (2) persons stating that they saw the deceased actually

74 75

Table C.


board or actually on board the ship/airplane on its last, ill-fated voyage• Duplicate copy of tickets filed by the shipping/airline company, if any• Coast guard report





I. IF WITH SPOUSE

1. Certified true copy of the marriage contract/certificate with the deceasedmember duly registered with the Local Civil Registrar Office (LCR)/NationalStatistics Office (NSO); or

- If marriage certificate is not available or marriage record is intact but no recordof marriage from LCR or NSO, marriage certification issued by Parish/Churchor if not available or intact but no record of marriage, Certification of non-availability from the Parish/Church, and joint affidavit of two persons whowitnessed the marriage and birth certificate of at least two children, ifapplicable

• IF SPOUSE IS INCAPACITATED

1. Medical certificate issued by the attending physician and sketch ofresidence (FOR VERIFICATION THRU DOMICILE VISIT)

2. Application for Representative Payee (SS Form CLD-15)3. Guarantor’s Bond Form (SS Form BPN-107)4. Single Savings Account passbook/ATM/Cash Card Enrollment Form (In-Trust-

For) the incapacitated spouse

• IF WITH OTHER SPOUSE PER E-1/E-4/Death Certificate

1. Certificate of No Marriage from NSO2. Certified true copy of the death certificate of the spouse of deceased member

duly registered with the LCR/NSO, if already deceased

Table C.


• IF SPOUSE HAS BEEN SEPARATED FROM THE DECEASED MEMBER

1. Joint affidavit of two persons (preferably nearest relatives of the deceasedmember) who have knowledge on the separation stating the reason thereof.

II. IF WITH DEPENDENT CHILD/CHILDREN

1. Certified true copy of the marriage contract/certificate of the deceasedmember duly registered with the Local Civil Registrar Office (LCR)/NationalStatistics Office (NSO); or- If marriage certificate is not available or marriage record is intact but no

record of marriage from LCR or NSO, marriage certification issued byParish/Church or if not available or intact but no record of marriage,Certification of non-availability from the Parish/Church, and joint affidavitof two persons who witnessed the marriage and birth certificate of at leasttwo children, if applicable

2. Certified true copy of the birth certificate of dependent legitimate/legitimated/legally adopted children duly registered with the Local Civil Registrar Office(LCR)/National Statistics Office (NSO); or- If birth certificate is not available, certified true copy of the baptismal

certificate duly registered with the Parish/Church together with thecertification of non-availability of record of birth from LCR/NSO.

(BAPTISMAL CERTIFICATE MUST ALWAYS BEAR THE ORIGINAL SIGNATUREOF THE PRIEST OR HIS AUTHORIZED SIGNATORY/OFFICIAL. STAMPEDSIGNATURE IS NOT ACCEPTABLE).

3. Proofs of filiation for illegitimate dependent children, anyone of thefollowing:• Record of birth• Will• Statement before a court of record• Any authentic writing (letter, diary or other writing and other documents

such as school cards/records of dependent, educational/insurance plans,employment records of member and Philhealth/GSIS/Pag-ibig records –where the name and date of birth of dependent are indicated)

4. Legal adoption papers for legally adopted dependent child/children

• IF DEPENDENT CHILD/CHILDREN IS/ARE INCAPACITATED

1. Medical certificate of dependent child/children issued by the attendingphysician and sketch of residence

76 77

Table C.


• IF DEPENDENT CHILD/CHILDREN IS/ARE UNDER GUARDIANSHIP

1. Application for Representative Payee (SS Form CLD-15)2. Guarantor’s Bond Form (SS Form BPN-107)3. Single Savings Account passbook/ATM/Cash Card Enrollment Form (In-

Trust-For) the dependent child/children4. Certified true copy of the death certificate of the spouse of the deceased

member, if already deceased

III. IF DEATH CLAIM IS UNDER PORTABILITY LAW

1. Certification of Total Contributions from GSIS

IV. IF DEATH CLAIM IS UNDER BILATERAL AGREEMENT

1. Coverage Liaison Form duly accomplished by the host country2. Certification of total contributions from counterpart institution

V. IF CAUSE OF DEATH OF MEMBER IS WORK-CONNECTED

1. Report of Death (SS Form BPN-105) together with any of the following:- Accident report signed by the worker’s immediate supervisor and

personnel manager, in case the accident happened within the companypremises.

- Record of consultation or hospital report, if accident happened outsidecompany premises.

- Police report on the accident, in cases of accident involving third party.

2. Certified true copy of the page of the company logbook or any other record/document containing the entry for the particular sickness or accident

3. Certified true copy of the Medical findings of the attending doctor or hospitalrecords

• IF WITH ILLEGITIMATE DEPENDENT CHILD/CHILDREN (MEMBER’SDATE OF DEATH PRIOR MAY 24, 1997)- Certified true copy of the birth certificate of the dependent illegitimate

child/children duly registered with the Local Civil Registrar Office (LCR)/National Statistics Office (NSO)

- Joint affidavit of two persons preferably nearest relative of the deceasedmember that the deceased member and the common-law spouse haveno legal impediment to marry each other at the time of conception ofthe dependent child/children.

Table C.


VI. IF DEATH CLAIM IS FILED THRU A REPRESENTATIVE (DEPENDENT ON THEDISCRETION OF THE BRANCH HEAD)

1. Letter of Authority or Special Power of Attorney and representative’s SS cardor two valid IDs both with signature and at least one with photo

VII. IF CLAIMANT CANNOT OPEN A SAVINGS ACCOUNT OR APPLY FOR VISACASH CARD

1. Written request for exemption from the Pensioner’s Remittance Programindicating the reason/s thereof

NOTE: Supporting documents such as birth certificate and marriage contract,including late registered documents should have the following features (OfficeOrder No. 107-A dated 14 March 2000):

• With registry number• With signature of the Local Civil Registrar (LCR) or his authorized signatory

official. The name and signature of the official authorized to sign thedocument in the absence of the LCR must always be indicated. Hence,signature with “For” or “By” is not allowed.

• With date received by NSO or LCR• Without erasures, alterations, insertions or superimpositions whatsoever.

Any amendment or correction in the document should bear the marginalnotation of the NSO.

Late registered documents should further contain the following features:• Duly authenticated by the National Statistics office (NSO)• The word “Late registration” stamped on the upper right hand corner of the

document• With filled-up affidavit at the back of the document explaining the reason

for the delay

78 79

Table C.


FOR SECONDARY/DESIGNATED BENEFICIARIES/LEGAL HEIRS

BASIC FORMS/DOCUMENTS

1. Death Claim Application Form (10-2008)- Under SSS (10-2008)

• Filer’s Affidavit• Affidavit of Death Benefit (SS Form CLD 1.3A) – if claimants are parents• Joint Affidavit re: Legal Heirs (SS Form CLD 1.3) – if claimants are designated

beneficiaries/legal heirs


3. New residence certificate of the filer4. Certified true copy of the death certificate of the deceased member

- Duly registered with the Local Civil Registrar Office (LCR)/National StatisticsOffice (NSO) or issued by the Vital Statistics Office/County of host country orits equivalent, if member died abroad. (If applicable, certified by the PhilippineEmbassy/Consulate or NSO). If not written in English language, with authorizedEnglish translation from Department of Foreign Affairs.

5. Certified true copy of the birth certificate of the deceased member dulyregistered with LCR/NSO; or- If birth certificate is not available, certified true copy of the baptismal certificate

of the deceased member duly registered with the Parish/Church together withthe certification of non-availability of record of birth from LCR/NSO.


SUPPORTING DOCUMENTS:




Table C.



- Certificate of missing person, believed to be dead in times of disaster, fromthe National Disaster Risk Reduction and Management Council (NDRRMC);and

- A notarized undertaking executed by the claimant in the form prescribed by theSystem stating that the death benefit shall be returned to SSS should themember appear and proven to be alive






agency regarding the disappearance and authenticated by employer;• Certification from the shipping/airline company or Philippine Coast Guard,

or the Inter-Agency Task Force created by the President of the Philippines.





• Certification from the shipping/airline company stating that it has

80 81

Table C.


recognized the fact that the victim was aboard the ship/airplane duringthat particular trip

• Affidavit of at least two (2) persons stating that they saw the deceased actuallyboard or actually on board the ship/airplane on its last, ill-fated voyage

• Duplicate copy of tickets filed by the shipping/airline company, if any• Coast guard report





I. IF WITH DEPENDENT PARENTS

1. Certified true copy of Marriage Contract of parents of the deceased memberduly registered with the LCR/NSO; or- Appropriate certification issued by LCR and NSO together with Marriage

Certification issued by the Parish/Church or birth certificate of at least twochildren, if marriage certificate is not available or marriage record is intactbut no record of marriage from LCR or NSO

2. Certified true copy of death certificate of the spouse of the deceasedmember duly registered with the LCR/NSO issued by the Vital StatisticsOffice/County of host country or its equivalent, if member died abroad. (Ifapplicable, certified by the Philippine Embassy/Consulate or NSO). If notwritten in English language, with authorized English translation fromDepartment of Foreign Affairs.(if deceased member was a widow/widower)

3. Proofs of dependency upon the deceased member- Joint affidavit of two persons (preferably nearest relative of the deceased

member) attesting that the parents are dependent for support upon thedeceased member

IF DEPENDENT PARENTS ARE UNDER GUARDIANSHIP

1. Application for Representative Payee (SS Form CLD-15); and2. Guarantor’s Bond Form (SS Form BPN-107)

Table C.


3. Medical Certificate issued by the attending physician and sketch ofresidence (FOR VERIFICATION THRU DOMICILE VISIT)

IF WITH DEPENDENT MOTHER ONLY

1. Certified true copy of the death certificate of the father of the deceasedmember duly registered with the Local Civil Registrar Office (LCR)/NationalStatistics Office (NSO) or issued by the Vital Statistics Office/County of hostcountry or its equivalent, if member died abroad. (If applicable, certified bythe Philippine Embassy/Consulate or NSO). If not written in Englishlanguage, with authorized English translation from Department of ForeignAffairs.

IF WITH DEPENDENT FATHER ONLY

1. Certified true copy of the death certificate of the mother of the deceasedmember duly registered with the Local Civil Registrar Office (LCR)/NationalStatistics Office (NSO) or issued by the Vital Statistics Office/County of hostcountry or its equivalent, if member died abroad. (If applicable, certified bythe Philippine Embassy/Consulate or NSO). If not written in Englishlanguage, with authorized English translation from Department of ForeignAffairs.

II. IF WITH DEPENDENT ILLEGITIMATE CHILDREN (MEMBER’S DATE OF DEATHPRIOR TO 24 MAY 1997)

1. Certified true copy of the birth certificate of the dependent illegitimate child/children duly registered with the Local Civil Registrar Office (LCR)/NationalStatistics Office (NSO); or- If birth certificate is not available, certified true copy of the baptismal

certificate duly registered with the Parish/Church together with thecertification of non-availability of record of birth from LCR/NSO.


2. Certified true copy of the death certificate of the parents of the deceasedmember duly registered with the Local Civil Registrar Office (LCR)/NationalStatistics Office (NSO) or issued by the Vital Statistics Office/County of hostcountry or its equivalent, if member died abroad. (If applicable, certified bythe Philippine Embassy/Consulate or NSO). If not written in Englishlanguage, with authorized English translation from Department of ForeignAffairs., if already deceased

82 83

Table C.


III. IF CLAIMANT/S IS/ARE DESIGNATED BENEFICIARY/IES

1. If deceased member is married, certified true copy of the death certificate ofspouse of the deceased member duly registered with the Local Civil RegistrarOffice (LCR)/National Statistics Office (NSO)or issued by the Vital StatisticsOffice (NSO) or issued by the Vital Statistics Office/County of host countryor its equivalent, if member died abroad. (If applicable, certified by thePhilippine Embassy/Consulate or NSO). If not written in English language,with authorized English translation from Department of Foreign Affairs.

2. If deceased member is single, certified true copy of the death certificate ofthe parents of the deceased member duly registered with the Local CivilRegistrar Office (LCR)/National Statistics Office (NSO), or issued by theVital Statistics Office/County of host country or its equivalent, if memberdied abroad. (If applicable, certified by the Philippine Embassy/Consulateor NSO). If not written in English language, with authorized Englishtranslation from Department of Foreign Affairs.

IV. IF CLAIMANT/S IS/ARE LEGAL HEIRS

1. Certified true copy of the birth certificate of the legal heirs (at least two) dulyregistered with the Local Civil Registrar Office (LCR)/National Statistics Office(NSO).- If birth certificate is not available, certified true copy of the Baptismal

Certificate duly registered with the Parish/Church together with thecertification of non-availability of record of birth from LCR/NSO.

(BAPTISMAL CERTIFICATE MUST ALWAYS BEAR THE ORIGINAL SIGNATUREOF THE PRIEST OR HIS AUTHORIZED SIGNATORY/OFFICIAL. STAMPEDSIGNATURE IS NOT ACCEPTABLE.)

2. If deceased member is married, certified true copy of the death certificate ofthe spouse of the deceased member duly registered with the Local CivilRegistrar Office (LCR)/National Statistics Office (NSO), or issued by theVital Statistics Office/County of host country or its equivalent, if memberdied abroad. (If applicable, certified by the Philippine Embassy/Consulateor NSO). If not written in English language, with authorized Englishtranslation from Department of Foreign Affairs.

3. If deceased member is single, certified true copy of the death certificate ofthe parents of the deceased member duly registered with the Local CivilRegistrar Office (LCR)/National Statistics Office (NSO), or issued by theVital Statistics Office/County of host country or its equivalent, if memberdied abroad. (If applicable, certified by the Philippine Embassy/Consulate

84

Table C.


or NSO). If not written in English language, with authorized Englishtranslation from Department of Foreign Affairs.

4. Certified true copy of the Death Certificate of the designated beneficiaries inthe member’s records E-1/E-4/RS-1/OW-1/NW-1 of deceased member dulyregistered with the Local Civil Registrar Office (LCR)/National StatisticsOffice (NSO), or issued by the Vital Statistics Office/County of host countryor its equivalent, if member died abroad. (If applicable, certified by thePhilippine Embassy/Consulate or NSO). If not written in English language,with authorized English translation from Department of Foreign Affairs.

V. IF CAUSE OF DEATH OF MEMBER IS WORK-CONNECTED

1. Report of Death (SS Form BPN-105) together with any of the following:- Accident report signed by the worker’s immediate supervisor and personnel

manager, in case the accident happened within the company premises.- Record of consultation or hospital report, if accident happened outside

company premises.- Police report on the accident, in cases of accident involving third party.

2. Certified true copy of the page of the company logbook or any other record/document containing the entry for the particular sickness or accident

3. Certified true copy of the Medical findings of the attending doctor or hospitalrecords, if applicable

• IF WITH ILLEGITIMATE DEPENDENT CHILD/CHILDREN (MEMBER’S DATEOF DEATH PRIOR MAY 24, 1997)

- Certified true copy of the birth certificate of the dependent illegitimate child/children duly registered with the Local Civil Registrar Office (LCR)/NationalStatistics Office (NSO)

- If birth certificate is not available, certified true copy of the baptismalcertificate duly registered with the Parish/Church together with thecertification of non-availability of record of birth from LCR/NSO.

- Joint affidavit of two persons (preferably nearest relative of the deceasedmember) who have knowledge that the deceased member and the common-law spouse have no legal impediment to marry each other at the time ofconception of the dependent child/children.

VI. IF DEATH CLAIM IS FILED THRU A REPRESENTATIVE (DEPENDENT ON THEDISCRETION OF THE BRANCH HEAD)

1. Letter of Authority or Special Power of Attorney and representative’s twovalid IDs both with signature and at least one with photo

85

Table C.


NOTE: Supporting documents such as birth certificate and marriage contract,including late registered documents should have the following features (OfficeOrder No. 107-A dated 14 March 2000):

• With registry number• With signature of the Local Civil Registrar (LCR) or his authorized signatory

official. The name and signature of the official authorized to sign thedocument in the absence of the LCR must always be indicated. Hence,signature with “For” or “By” is not allowed.

• With date received by NSO or LCR• Without erasures, alterations, insertions or superimpositions whatsoever.

Any amendment or correction in the document should bear the marginalnotation of the NSO.

Late registered documents should further contain the following features:• Duly authenticated by the National Statistics Office (NSO)• The word “Late registration” stamped on the upper right hand corner of the

document• With filled-up affidavit at the back of the document explaining the reason for

the delay


1. With invalid information

* Invalid credited years of service (CYS)* Invalid LMS/LG transactions* Invalid date of coverage* With contributions prior to date of coverage* Late payments of self-employed prior to January 1, 1998* Contributions below P1,000 MSC* Ineffective contributions* Multiple SS numbers* SE/VM underpayment of contributions* Claims with Local Water District employers* Retirement/Total disability claims settled under a refunded SS number due to


2. Unposted contributions

* Consolidation of contributions and loan balances* Deemed paid contributions* Posting of SE/VM contributions* Lacks merit and needs further investigation* Employer liable cases

3. Special cases that need manual computation

* With Stock Investment Loan Program* Claims that are paid under special voucher, special pension system, using

manual computation mode of payment and encoded to on-line computer forcheck date per Office Order 196-V.

4. Others

* Cases that need legal opinion* Death claim without funeral claim* Contested claims* Pensioners living abroad/local requesting exemption from MSB* Request for investigation if death is work-related* Referral to other agency/unit (external)* Request for confirmation of fact of birth/marriage/death/guardianship that will

endanger the lives of the employees due to:- Critical area/s affecting the peace and order situation- Dangerous route/s- Island/s where there is no SSS office

* Manual verification and consolidation of contribution

86

PROCEDURE IN PAYING THROUGH SSS TELLERING FACILITY

Processing Time : Within the DayNote : No Service Fees

1.Get and fill outPayment Form:

* ContributionsR-5 - for employerRS-5 - for Self-employed, Voluntary,OFW & NWS

* LoansML-1- for salary,Calamity,Educational,Emergency &Stock InvestmentLoanREL- 9 (RealEstate LoanPayment Return) -for housing loan

* MiscellaneousR-6 (MiscellaneousPayment Return) -application fee forReal Estate,Commercial andIndustrial Loans,SSS Digitized IDReplacement Fee,etc.


STEPS

R-5/RS-5


ML-1/REL-9

R-6


SSS ServicingBranch

MSS of SSSServicingBranch/

Cashiering Dept.

2. SubmitPaymentForm togetherwith payment.

Cashier

87

Validated ML-1/SBR

CashierMSS of SSSServicingBranch/

Cashiering Dept.

3.Get validatedpayment form/SBR.

4.For full paymentof salary loan/real estate loan,submit thevalidatedpayment formfor posting.




88

PROCEDURE IN APPLYING FOR AN SS CARD

Processing Time : Within the DayNote : No Service Fees

1.Get Applicationfor SocialSecurity Card(SS Form E-6).


MemberServices Section

(MSS) of SSSServicing Branch

4.Submit theaccomplishedform togetherwith the original/certified truecopy andphotocopy ofany of the pprimary orsecondarydocuments (oneof which withphoto and dateof birth)









STEPS

Primary Documents- Any one (1) of thefollowing:- Birth certificate- Baptismal certificate- Passport- Driver’s license- PRC card- Seaman’s bookSecondaryDocuments - Anytwo (2) of thefollowing:- Marriage contract

89

- Membership cardfrom privatecompanies






- Senior citizen card- Temporary license/

student permitissued by LTO











company


90

representatives- Credit card- Fisherman’s card



LGUs- ID card issued by




5.Proceed to theData CaptureWorkstation forSS CardEnrollment.

Data CaptureWorkstationOperator


6.Get theAcknowledgmentStub.


Data CaptureWorkstation

Operator

91

PROCEDURE IN FILING COMPLAINTS/SUGGESTIONS

Processing Time : One (1) Working DayNote : No Service Fees


Public AssistanceDesk, MAC ofSSS Branch

Office

2.Present IDstogether withtherequirements.


Office

SS card or any two(2) valid IDs (bothwith signature and atleast one (1) withphoto)* If representing a

member/claimant,likewise presentmember’s/claimant’s SS cardor any two (2) validIDs (both withsignature and atleast one (1) withphoto) andauthorization letteror Special Powerof Attorney

Refer to Table D forthe List of RequiredDocuments.





STEPS

92

3. Provideinformationrequired by thePublicAssistanceDesk duringinterview.


Office


3. If with completerequirements:Get form lettercontaininginformation onthe action/s thatwill be taken bySSS BranchOffice on thecomplaint/suggestion.

If withincompleterequirements:Get form lettercontaininginformation onthe lackingrequirementsthat must besubmitted to theSSS BranchOffice.


Office



STEPS

93

Table D.


A. SS Card or two (2) valid IDs both with signature and at least one (1) with photo. Iffiler is a representative, likewise present member’s/claimant’s SS card or two (2)valid IDs both with signature and at least one with photo and authorization letteror Special Power of Attorney (SPA).

Supporting Documents:

If non-reporting/non-remittance of SSS contributions by Employer:

* Sinumpaang Salaysay (duly notarized)* Proofs of employment (payslips, vale sheets, voucher, company ID, certification

of employment)

If delay in the settlement of benefit claims:

* Acknowledgment stub

If employer refused to advance the sickness/maternity benefit:

* Duly approved Sickness Notification, Reimbursement Application, MaternityNotification or Maternity Benefit Application.

* Certified true copy of child’s birth certificate, as applicable

If against SSS personnel/employee (discourtesy, misinformation, unsatisfactoryservice):

* Incident report or letter narrating member’s/claimant’s experience.

94 95

DIRECTORY OF LOCAL OFFICES

NCR OPERATIONS

NCR Central Division

COMMONWEALTHNo. 71 Fairview Avenue, Fairview Park,Quezon CityTel. Nos. 461-6997 * 461-6937 * 461-6939Fax No. 461-6997Branch Head: Carolina L. CastroEmail: [email protected]

CUBAO600 EDSA, SSS Bldg., Brgy. Socorro,Cubao, Quezon CityTel. Nos. 911-1864 * 911-2782 * 913-7219Fax No. 911-1191Branch Head: Lorelei B. SolidumEmail: [email protected]

DILIMANMembers Assistance Center (MAC),East Avenue, Diliman, Quezon CityTel. Nos. 921-2810 * 924-7901Fax No. 924-7836OIC Branch Head: Leonora S. Nuque

NOVALICHESAlfred Bldg., Quirino Highway corner19 Nightingale St., NovalichesTel. Nos. 935-7302 * 937-4953 * 937-4955Fax No. 937-7417Branch Head: Arthur O. AbaryEmail: [email protected]

ROBINSONS NOVA MARKET

SAN FRANCISCO DEL MONTERCDC Building, 154 Roosevelt Ave., SanFrancisco del Monte, Quezon CityTel. Nos. 371-1148 * 373-9909 * 373-9903Fax No. 371-1130Branch Head: Jocelyn Q. GarciaEmail: [email protected]

NCR North Division

ANTIPOLOCamiña Bldg., Circumferential Road cornerM.L. Quezon, Antipolo CityTel. Nos. 650-7627 to 29Fax No. 697-0663Branch Head: Berlita F. Fabrero

ANGONOAngono Municipal Hall Bldg., Angono, RizalOfficer-in-Charge: Narcisa Gose

MORONGYnares Arcade, Tomas Claudio St.,Morong, RizalOfficer-in-Charge: Jeffrey D. Pascual

BINANGONANBinangonan Municipal Hall Bldg.,Binangonan, RizalOfficer-in-Charge: Virginia Tolentino

TANAYNew Tanay Public Market Plaza Aldea,Tanay, RizalOfficer-in-Charge: Victor Ocampo

TAYTAYOld Municipal Hall Bldg., Taytay, RizalOfficer-in-Charge: Edgardo Cadampog

BINONDO117 Maritima Bldg., Dasmariñas St.,Binondo, ManilaTel. Nos. 243-7219 * 243-7326 * 247-3869* 245-3187 * 242-6399 (BH)Fax No. 243-2464Branch Head: Luzviminda J. Limcauco

CAINTASta. Clara Bldg., corners of A. Bonifacio andOrtigas Avenue Extension, Junction,Cainta, RizalTel. Nos. 655-5400 * 656-9771Fax No. -6648OIC- Branch Head: Ma. Mercedes V. Habito

KALOOKAN PROCESSING CENTERForward Group Bldg., 317 EDSA cor., Gen.Malvar Street, Kalookan CityTel. Nos. 367-2265 * 363-0382 to 83 * 330-7401 to 04 * 362-7628 * 362-7626 (BH)Fax No. 366-7999Branch Head: Milagros N. Casuga

LEGARDA2485 Legarda St., Sampaloc, ManilaTel. Nos. 735-7438 * 735-7468 * 734-9293* 735-4838 * 735-7458 (BH)Fax No. 735-7448Branch Head: Virginia F. Calasahan

MALABONAglipay Bldg., C-4 Road, Dagat-Dagatan,MalabonTel. Nos. 287-5620 * 287-5459 * 287-5203* 285-2209 (BH)Fax No. 287-5235Branch Head: Evelyn L. Duplon

MANILA (YMCA)YMCA Compound, 350 Arroceros St.,Ermita, ManilaTel. Nos. 527-5488 * 528-0709 * 528-0707* 302-6647 * 525-2964 (ABH) * 302-6707(BH)Fax No. 528-0694Branch Head: Helen L. Abolencia

ROBINSONS PLACE MANILA

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ROBINSONS PLACE OTIS

MARIKINATai Bldg., Gil Fernando Ave., Sta. Elena,Marikina CityTel. Nos. 645-7667 * 645-8901 * 681-6261* 645-4070 (BH)Fax No. 645-5210Branch Head: Emma J. Enriquez

PASIG - PALATIWNo. 268 M. Suarez St. (Market Avenue),Palatiw, Pasig CityTel. Nos. 641-7810 * 641-4410 * 643-6310* 643-8610 (BH)Fax No. 642-6610Branch Head: Felizardo B. Minor, Jr.

PASIG - SHAWChipeco Building, Meralco Ave. cor.ShawBlvd., Pasig CityTel. Nos. 635-6243 * 635-5978 * 635-3829* 635-5977 * 638-4775 (BH)Fax No. 634-7283Branch Head: Cynthia O. BarcelonDivision Head: AVP Josie G. MaganaTel. No. 636-7759Fax No. 638-2166

ROBINSONS GALLERIA

PATEROSPateros Municipal Hall Bldg., PaterosTel. No. 641-5342Officer-in-Charge: Ellen Bustamante

SAN MATEO#15 P. Burgos St., Brgy. Sta. Ana,San Mateo, RizalTel. Nos. 997-6237 * 997-6615 * 997-6461Fax No. 298-0593Branch Head: Zara M. Dizon

VALENZUELA288 Rich Tower Bldg., McArthur Highway,Karuhatan, Valenzuela CityTel. Nos.: 292-4378 * 292-4243 * 292-4225* 291-0461 (BH)Fax No. 292-4283Branch Head: Avelina M. Bautista

WELCOMEEspaña Tower Condominium, EspañaBlvd.cor. Josefina St., Sampaloc, ManilaTel. Nos. 781-0050 * 781- 0053 * 781-0054* 781-0042 * 711-0600 (BH)Fax No. 749-1149Branch Head: Amelia A. Guillermo

NCR South Division

ALABANGEstrellita Bldg., # 236 Montillano St.,Alabang, Muntinlupa City

Tel. Nos. 807-2608 (BH) * 807-2607* 807-0600Fax No. 807-2604Branch Head: Leticia G. Barbers

MUNTINLUPA

LAS PIÑASRubetan Bldg., Philamlife CommercialPlaza, C.V. Starr Avenue, Pamplona,Las Piñas CityTel. Nos. 871-3171 (BH) * 872-2573* 874-4744Fax No. 874-2480Branch Head: Amalia N. Tolentino

MAKATI - AYALASSS Makati Bldg., 6782 Ayala Avenuecorner V.A. Rufino St., Makati CityTel. Nos. 813-3212 * 813-7801 (BH)* 840-1633 * 830-0197Fax No. 840-3738Branch Head: Ma. Rita S. AgujaDivision Head: AVP Consolacion M. CancioDL: 553-3432Telefax: 553-3443

MAKATI - GIL PUYAT355 ECC Bldg., Sen. Gil Puyat Ave.,Makati CityTel. Nos. 890-1636 * 896-8535 * 890-4762* 896-4706 * 896-7134Fax No. 890-4776Branch Head: Ma. Lourdes T. Flores

MAKATI - J.P. RIZAL557 J.P. Rizal corner Sta. Lucia Sts.,Brgy. Olympia, Makati CityTel. Nos. 897-4601 * 899-3092 * 899-8755* 899-2916Fax No. 899-2213Officer-in-Charge: Dr. Ma. Aleli A. Cruz

MANDALUYONGNo. 6 Gomega Bldg., J. Tiosejo St., cornerP. Martinez St., Mandaluyong CityTel. Nos. 531-6461 * 534-1445 * 534-1446Fax No. 533-9533Branch Head: Teresita V. Soliman

PARAÑAQUEUnit B,C, D & E 8449 Dr. A. Santos Avenue,Sucat, Parañaque CityTel. Nos. 825-0270 * 825-0898 * 825-0077(BH) * 828-2035Fax No. 825-0184Branch Head: Cristine Grace B. Francisco

PASAY - ROXAS BLVD.HK Sun Plaza, SSS-FCA Property, 8001,Financial Center, Roxas Boulevard,Pasay CityTel. Nos. BH: 556-1556 * 556-0992 * 556-0995 * 556-1554

Fax No. 556-0993Branch Head: Teresita L. Araos

PASAY - TAFTERL Investment Corp. Bldg.,2532 Taft Avenue, Pasay CityTel. Nos. 551-7645 * 552-9311Fax No. 834-0116 * 659-1905 * 832-2103Branch Head: Rhodora G. Bonita

SAN JUANGlialcon Villas Bldg. 1, 128 F. BlumentrittSt., San Juan CityTel. Nos. 721-5195 * 724-0684 * 721-5184Fax No. 721-2686Branch Head: Liberty A. Gordovez

TAGUIGLot 52 DBP Ave., FTI Compound,Western Bicutan, TaguigTel. Nos. 828-3009 * 556-3822 * 556-3686Fax No. 828-3008Branch Head: Fe Marie Fernandez-Geraldo

LUZON OPERATIONS

Luzon North Division

BAGUIOSSS Bldg., Harrison Road, Baguio CityTel. Nos. (074) 442-8073 * 442-3705Fax Nos. (074) 444-2929 * 446-5903Branch Head: Benjamin R. LopezDivision Head: AVP Luis Olais(074) 447-0362

BANGUEDSeares Bldg., Rizal St., Bangued, AbraTel. Nos. (074) 752-7476Fax No. (074) 752-8170Branch Head: Benedicta B. Garcia

BONTOCKiat-Ong Bldg., Subang, Bontoc, Mt. ProvinceTel. No. (074) 602-1280Branch Head: Abelardo C. Yogyog

CAUAYANBucag Bldg., corner FLD & Canciller Sts.,Cauayan IsabelaTel. Nos. (078) 652-1215 * 652-2083Fax Nos. (078) 652-1215Branch Head: Estrella R. Aragon

ILAGANN.S. Binag Bldg., National Road,Camalagui Second, Ilagan, IsabelaTel. No. (078) 624-1409Officer-in-Charge: Filipinas L. Cafirma

LA UNIONSSS Bldg., Government Center, SevillaCenter, San Fernando, La UnionTel. Nos. (072) 242-5668 * 242-5812

* 700-5668Fax No. (072) 242-5813Branch Head: Josephine C. Abril

AGOO

LAOAGRT Bueno Bldg., Don E. Ruiz St., Brgy. 18,Laoag City, Ilocos NorteTel. Nos. (077) 771-5305 * 771-4414* 772-0949Fax No.: (077) 770-3113Branch Head: Nancy M. Umoso

SANTIAGO, ISABELADe Vera Bldg., Provincial Road, CentroEast, Santiago, IsabelaTelefax No. (078) 305-0498Branch Head: Romeo E. Reyes

SOLANOGuevardan Building, Burgos Street, Brgy.Quezon, Solano, Nueva VizcayaTel. No. (078) 326-7325Fax No. (078) 326-6934Officer-in-Charge: Paulina G. Santos

LAGAWENERBAC Office, ABC Building, J.P. RizalAve., Pob West, Lagawe, IfugaoAccount Officer: Saji G. Laud

TUGUEGARAOCedenio Bldg., Luna St.,Tuguegarao, CagayanTel. No. (078) 844-2108Fax Nos. (078) 846-2754 * 844-1512Branch Head: Porfirio M. Balatico

APARRIAparri Town Hall, Aparri, CagayanSr. Member Services Officer: EvangelineAlmazan

SANCHEZ, MIRASanchez Mira, Municipal Hall Bldg.,Sanchez Mira, CagayanTel. No. (078) 822-9219Account Officer: Janette V. Guillen

TABUK, KALINGATabuk Municipal Hall, Tabuk,Kalinga ApayaoAccount Officer: Marlon T. Lagundi

VIGANChan Bldg., Bonifacio cor. Sikatuna Sts.,Vigan, Ilocos SurTel. No. (077) 722-2686Fax No. (077) 722-2360Branch Head: Janet D. Canillas

CANDON

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Luzon Central Division

ALAMINOSMontemayor Bldg., Quezon Avenue,Alaminos City, PangasinanTel. Nos. (075) 552-7372 * 551-5908Branch Head: Narciso M. Martinez Jr.

LINGAYEN

ANGELESABC Bldg., Nepo Mart Complex,Teresa Ave., Angeles CityTel. Nos. (045) 323-4916 * 322-0164Fax No. (045) 887-2775OIC-Branch Head: Jose Rizal S. TarunEmail: [email protected]

CLARK

BALANGARecar Commercial Complex Bldg., ZuluetaSt. cor. Capitol Road, Balanga, BataanTel. No. (047) 237-3349Fax No. (047) 237-0738Branch Head: Elizabeth R. GarciaEmail: [email protected]

DINALUPIHANMunicipal Hall, San Ramon,Dinalupihan, BataanOfficer-in-Charge: Janet BunsoyEmail: [email protected]

BALERCordial Bldg., National Hi-way, Brgy.Suklayin, Baler, AuroraBranch Head: Rolando C. MendozaEmail: [email protected]

BALIUAGAC Bldg., Doña Remedios Trinidad Highway,Baliuag, BulacanTel. No. (044) 673-1431Fax No. (044) 766-1162Branch Head: Albina Leah C. ManahanEmail: [email protected]

CABANATUANLCF Bldg., Maharlika Road,Cabanatuan CityTel. Nos. (044) 463-0691 * 600-0690Fax No. (044) 463-3996Officer-in-Charge: Miriam M. Tagle

SAN JOSEMunicipal Hall, San Jose, Nueva EcijaTel. No. (044) 511-2866Officer-in-Charge: Edilberto N. Varela Jr.Email: [email protected]

GUIMBA

CAMILINGJulian Qui Bldg., Bonifacio St.,Camiling, TarlacTel. No. (045) 934-0463Fax No. (045) 934-0460Branch Head: Monalisa C. NardoEmail: [email protected]

DAGUPANPhilam Life Bldg., A.B. Fernandez Ave.,Dagupan City, PangasinanTel. Nos. (075) 522-8908Fax No. 522-0414Branch Head: Ceasar P. SaludoEmail: [email protected]

IBARhoi Business Center, Govic Ave.,Iba, ZambalesTel. No. (047) 811-1008Fax No. (047) 811-1009Officer-in-Charge: Marilou M. SantosEmail: [email protected]

MALOLOSSRCDC Building, A. Mabini St., Mojon,Malolos City, BulacanTel. Nos. (044) 662-5426 * 662-5752Fax Nos. (044) 662-2916 * (02) 299-8132OIC-Branch Head: Francisco Paquito L.EscanoEmail: [email protected]

MARIVELES (BEPZ)Basement, AFAB Bldg., Mariveles, BataanTel. Nos. (047) 935-7133 * 935-4479Fax No. (047) 935-4133Branch Head: Normita M. CruzEmail: [email protected]

MEYCAUAYANI.S. Pavillon Bldg., Banga,Meycauayan, BulacanTel. Nos. (044) 228-6020Fax No. (044) 228-5872Branch Head: Pablita A. DavidEmail: [email protected]

OLONGAPOFabunan Bldg., 1040 East Tapinac,Rizal Ave., Olongapo CityTel. No. (047) 223-0143Fax No. (047) 222-3543Branch Head: Maria Maxima C. MacaraegEmail: [email protected]

SUBIC

PAMPANGASSS Bldg., Regional Government Center,Brgy. Maimpis,City of San Fernando,PampangaTel. Nos. (045) 861-3175Fax No. (045) 861-3174

Branch Head: Corita M. GaduangEmail: [email protected]

ROBINSONS STARMILLS

STA. MARIAAngelicqa Bldg., Gov. Fortunato Halili Ave.,Bagbaguin, Sta. Maria, BulacanTelefax No. (044) 641-3672Branch Head: Marites A. DalopeEmail: [email protected]

SAN JOSE DEL MONTE

TARLACSSS Bldg., Macabulos Drive,San Vicente, Tarlac CityTel. Nos. (045) 982-3402 * 982-4488Fax Nos.: (045) 982-1092 * 982-8600OIC-Branch Head: Gerarda N. TerribleCluster Head: Vilma P. AgapitoTel. No. (045) 982-6967

ROBINSONS LUISITA, TARLAC

PANIQUIPaniqui Municipal Hall Bldg.,Paniqui, TarlacTel. No. (045) 931-1992SH: Emmanuel TolentinoEmail: [email protected]

URDANETAGacutan Bldg., Alexander St., Poblacion,Urdaneta CityTel. No. (075) 656-2617Fax No. (075) 568-5108OIC-Branch Head: Emma M. Laureta

TAYUG

Luzon South Division

BACOORGoldrich Bldg., Malumot, AguinaldoHighway, Bacoor, CaviteTel. Nos. (046) 472-2368 * 472-2319* 472-2246Fax No. (046) 472-2318Branch Head: Virginia S. Cruz

ROBINSONS PLACE DASMARIÑAS

ROBINSONS PLACE IMUS

BATANGASSSS Bldg., National Highway, KumintangIlaya, Batangas CityTel. Nos. (043) 723-5185 * 723-3873Fax No. (043) 723-0766Branch Head: Corazon L. Balagbis

BALAYANPED Realty & Devt. Corp. Bldg., PED PlazaBusiness Center, Balayan, BatangasTel. No. (043) 921-1354

BIÑANOlivarez Plaza, National Highway,Sto. Domingo. Biñan, LagunaTel. Nos. (049) 411-4861* (02) 429-4821Branch Head: Antonio V. Soriano

ROBINSONS STA. ROSA MARKET

BOACJacinto Bldg., Deogracias Street, Brgy.Malusak, Boac, MarinduqueTel. No. (042) 332-1872Branch Head: Roman R. Belen

CALAMBASSS Bldg., National Highway, Parian,Calamba, LagunaTel. Nos. (049) 545-1689 * 545-6860* 545-9663 * 545-9667Fax No. (049) 545-6859Branch Head: Nelson P. Ibarra

CALAPANBonifacio Drive, Ibaba, Calapan, OrientalMindoroTel. Nos. (043) 288-4523 * 288-8678Fax No. (043) 288-5359Branch Head: Gregorio P. Asendido

BONGABONGAtienza Bldg., P. Burgos corner Mabini Sts.,Bongabong, Oriental MindoroTel. No. (043) 283-5110Officer-in-Charge: Mary Joy Asendido

CARMONAGovernor’s Drive, Maduya, Carmona, CaviteTelefax No. (046) 430-0960Branch Head: Jesrel H. Ancheta

INFANTADerilo Building, Plaridel St. corner BalagtasSt., Infanta, QuezonTel. No. (042) 535-2707Branch Head: Marina Paulina G. Pante

LIPAAMR Business Center, Pilahan,Sabang, Lipa CityTel. Nos. (043) 756-7507 * 757-1365* 520-6238 (Direct Line)Fax No. (043) 756-1953Branch Head: Roberto S. Pagayunan

LUCENALucena Grand Central Terminal, Inc.,Maharlika Hi-way, Ilayang Dupay,Lucena CityTel. Nos. (042) 710-8626 * 373-6421

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* 660-6614Fax No. (042) 710-4240Branch Head: Victoria A. Liwanag

GUMACATañada St., Brgy. Pipisik, Gumaca, QuezonTel. No. (042) 421-1679CEO I: Rafael Palma

PALAWANGo Siong Kuan Bldg., Lacao St., PuertoPrincesa City, PalawanTel. Nos. (048) 433-7147 to 48 * 434-1671Fax No. (048) 433-2726Branch Head: Santisima Rosario C. Baac

BROOKE’S POINTBrooke’s Point Hall Bldg.,Brooke’s Point, PalawanTel. No. (048) 723-7147

CORON

TAYTAYTaytay Hall Bldg., Taytay, PalawanTel. No. (048) 723-7148

ROMBLONPersan Buddy Building, BarangayTabing-dagat,Odiongan, RomblonTel. No. (042) 567-5114Officer-in-Charge: Imelda Famillaran

ROSARIO (EPZA)CEPZA Compound, Rosario, CaviteTel. No. (046) 437-0025Fax No. (046) 437-2290Branch Head: Exequiel O. Panganiban

SAN JOSE, OCC. MINDOROMagsino Bldg., Palma cor. Sikatuna Sts.,San Jose, Occidental MindoroTel. No. (043) 491-7958Branch Head: Roberto D. Marcelo

MAMBURAOMunicipal Hall, Mamburao,Occidental MindoroOfficer-in-Charge: Carlo Sollegue

SAN PABLOSSS Building, Balagtas Blvd. cornerPaulino St., San Pablo CityTel. Nos. (049) 562-5922 * 562-0324* 562-1512 * 562-4506 * 562-9286* 562-5919Fax Nos. (049) 562-1559 * 562-5920Branch Head: Wenceslao G. Virtucio Jr.Division Head: AVP Aida D. RubiaTel. Nos. (049) 562-5922 * (02) 520-6075Fax No. (049) 592-0921

STA. CRUZACL Credit Inc. Bldg. Nat’l. Highway,

Pagsawitan, Sta. Cruz, LagunaTel. No. (049) 501-4531Branch Head : Josephine S. Hipolito

SINILOANSiniloan Municipal Hall Bldg.,Siniloan, LagunaOfficer-in-Charge: Maila Pujol

TAGAYTAYJPD Building, Calamba Road, Brgy.San Jose, Tagaytay CityTel. Nos. (046) 413-0383 * 413-4612Fax No. (046) 413-0385Branch Head: Victorina G. Carlos

Luzon Bicol Division

DAETG/F, Ricasio Bldg., Carlos II St., Daet,Camarines NorteTel. No. (054) 571-2764Fax No. (054) 440-3140Branch Head: Virgilio A. Santiago

GOAScout Fuentebella St., Poblacion,Goa, Camarines SurTel. No. (054) 453-0260Fax No. (054) 453-1386Branch Head: Beatriz C. Gumabao

IRIGA#272 Cerillo Bldg., National Highway,San Nicolas, Iriga CityTel. No. (054) 456-0876Fax No. (054) 299-2530Branch Head: Prisco S. Sorsona

LEGASPIMorante Bldg., Imperial Court Subd.,Legaspi CityTel. Nos. (052) 480-7076 * 480-7301* 435-0113Fax No. (052) 480-7074Branch Head: Elenita S. Samblero

LIGAOCorner Bonifacio & San Lorenzo Sts.,Ligao, AlbayTel. No. (052) 485-1297Officer-in-Charge: Romeo F. Vale

MASBATEReloao Bldg., Ibañez St., Masbate CityTel. No. (056) 333-2485Fax No. (056) 333-3499Branch Head: Nilo D. Almosera

NAGASSS Bldg., National Highway, ConcepcionPequeña, Naga CityTel. Nos. (054) 472-1545 to 47 * 472-9791* 478-7292

Fax Nos. (054) 473-9152 * 250-8120* 472-9794Branch Head: Claribel L. RebuenoCluster Head: Nilo D. Despuig: 250-8120

SORSOGONJomil Enterprises Bldg., corner Quezon & DeVera Sts., Polvorista, Sorsogon CityTel Nos. (056) 211-2256 * 211-1638Fax No. (056) 421-5454Branch Head: Alberto R. Bonafe, Jr.

TABACO2/F VSP Bldg., Riosa St.,Diviso Rostro, Tabaco CityTel. No. (052) 830-3092Fax No. (052) 487-5333Branch Head: Antonio A. Casimiro

VIRACP. Araojo Bldg.,Cavinitan, Virac, CatanduanesTel. No. (052) 811-4066Fax No. (052) 811-2778Branch Head: Divina T. Avila

VISAYAS AND MINDANAO OPERATIONS

Visayas Central Division

BOGOTan Bldg., San Vicente St., Bogo, CebuTel. Nos. (032) 434-7559 * 251-2432Officer-in-Charge: Joaquin B. Descartin

CALBAYOGPNB Bldg., Maharlika Highway, Obrero,Calbayog CityTelefax No. (055) 209-1198Officer-in-Charge: Jean T. Mañoza

CATARMANSingzon Building, corner Quirino andBalite Streets, Catarman, Northern SamarTel. No. (055) 251-8069Sr. Member Service Rep.: Elma Juego

CATBALOGANTo Chip Bldg., San Bartolome St.,Catbalogan City, SamarTel. No. (055) 251-5393Branch Head: Benjamin A. Pombo

BORONGANReal Street, Brgy. Songco, Borongan,Eastern SamarSenior Analyst: Oliver Menda

CEBUSSS Bldg., Osmeña Blvd., Cebu CityTel. /Fax No. (032) 254-0674 * 505-9301* 254-8538 * 255-3195Branch Head: Mario V. CorroDivision Head: AVP Helen C. SolitoTel. No. (032) 253-1085

LAPU-LAPUVenus Bldg., Brgy. Pusok, Lapu-Lapu CityTel. /Fax Nos. (032) 341-1004 * 340-1886* 340-8050Branch Head: Alberto L. Montalbo

MAASINSaludo Bldg., Mantahan,Maasin, Southern LeyteTel. /Fax No. (053) 381-2119Officer-in-Charge: William P. Penserga

MANDAUEChua Tiam Bldg., A. del Rosario Avenue,Guizo, Mandaue CityTel. No. (032) 346-4983Officer-in-Charge: Magdalena H. Doncillo

ORMOCVictoria Bldg., J.P. Rizal St., Ormoc CityTel. No. (053) 255-5241Branch Head: Gemma C. Caberte

BILIRANMunicipal Office Bldg., Naval, BiliranSenior Analyst: Salvador Majait Jr.

TACLOBANRobert Yu Bldg., National Highway, Brgy.Fatima, Marasbaras, Tacloban CityTel. No. (053) 321-2278Fax No. (053) 321-4310Branch Head: Lilibeth A. Cajucom

TAGBILARANOrimaco Bldg., Palma St.,Tagbilaran City, BoholTel. No. (038) 411-3934Fax No. (038) 411-5477Branch Head: Marino B. Talictic

TALIBON

UBAYUbay Municipal Hall, Ubay, BoholCEO I: Marife Amora

TOLEDOPeñalosa St., Luray 1, Poblacion, Toledo CityTelefax No. (032) 467-9644Branch Head: Eric A. Coronado

Visayas West Division

ANTIQUESSS Bldg., Bantayan, San Jose, AntiqueTel. No. (036) 540-8112Branch Head: Reynaldo V. Espinosa

BACOLODSSS Bldg., 2nd Lacson St., Bacolod CityTel. Nos. (034) 433-2293 * 709-0880* 434-4749

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Fax Nos. (034) 434-3483 * 433- 5988Branch Head: Raul A. CasianoDivision Head: AVP Manolito C. Tagalog

BAGO CITYJGM Bldg., General Luna Street, Bago City,Negros OccidentalTel. No. (034) 461-0910Telefax No. (034) 732-8888Branch Head: Ireneo T. Villaflor

BAISAmorganda Building, National Highway,Talungon, Bais City, Negros OrientalTel. No. (035) 541-5361Fax No. (035) 402-3096OIC-Branch Head: Mercedita B. Celis

DUMAGUETEKho Bldg., Romero Highway, Bagacay,Dumaguete City, OrientalTel. Nos. (035) 422-0134 * 225-6810Fax No. (035) 422-0134Branch Head: B. Benedian

SIQUIJORSiquijor Public Market Building,F. Atad Street, SiquijorTel. No. (035) 480-3281Officer-in-Charge: Shiela Mae G. Pillora

ILOILOMaruja Bldg., Burgos St. corner Rizal St.,Iloilo CityTel. Nos. (033) 509-9828 * 338-1307Fax No. (033) 509-7850Officer-in-Charge: Eva J. Cura

KABANKALANNZBC 3 Bldg., JY Perez Ave.,Highway 2, Talubangi,Kabankalan City, Negros OccidentalTel. Nos. (034) 746-8130 * 471-2224Fax No. (034) 471-2224Branch Head: Socorro B. Ferrer

KALIBOJGM Building, 302 Goding RamosSt.,Kalibo, AklanTel. No. (036) 500-8360Branch Head: Rolando A. Lopez

ROXASJGM Bldg., Burgos St., Roxas CityTel. No. (036) 522-3839Fax No. (036) 621-0611Branch Head: Esteban L. Panes, Jr.

SAGAYJGM Building, National Highway cor.Roxas Ave., Sagay City, Negros OccidentalTel. Nos. (034) 488-0112 * 488-0270Branch Head: Isaac P. Ciocon, Jr.

SAN CARLOSEmerald Bldg., Center Mall, San Carlos City,Negros OccidentalTel. Nos. (034) 312-5316 * 312-5422Fax No. (034) 729-3928Branch Head: Emelia B. Solinap

GUIHULNGANGuihulngan Municipal Hall Bldg.,Guihulngan, Negros OrientalTel. No. (034) 312-5422Officer-in-Charge: Rafael GilbertJames Rivera

VICTORIASRainbow Mall, Osmeña Ave., Victorias City,Negros OccidentalTel. No. (034) 399-2953 * 717-6234Fax No. (034) 399-2954Branch Head: Jane T. Gargoles

Mindanao North Division

BUTUANRudy Tiu Bldg., A.D. Curato St., Butuan City,Agusan del NorteTel. Nos. (085) 225-2153 * 342-3003Fax No. (085) 815-5008Branch Head: Ma. Raine L. Jamero

SAN FRANCISCO (AGUSAN DEL SUR)Alab Bldg., National Highway, Brgy. I,San Francisco, Agusan del SurTel. No. (085) 242-3006Officer-in-Charge: Inesia S. Marquez

CABADBARAN

CAGAYAN DE OROSSS Bldg., Carmen Patag Road, Carmen,Cagayan de Oro CityTel. Nos. (088) 858-3792 to 93 * 350-3529Fax Nos. (088) 858-3790 to 91Branch Head: Edwin M. AloDivision Head: AVP Josefina O. Fornilos(088) 858-3792

TRENTO

CAMIGUING/F, Barlaan Bldg., Arana St., Mambahao,CamiguinTel. Nos. (088) 387-2099 * 387-2070Fax. No. (088) 387-2070Branch Head: Perkins B. Calixtro

GINGOOGVilla Hermosa Bldg., Doña Graciana St.,Brgy. 20, Gingoog City, Misamis OrientalTel. Nos. (088) 427-7720 * 861-0199Fax No. (088) 861-0199Branch Head: Marilyn O. Tamayo

ILIGANFrewill Bldg., Tibanga Highway, BarangaySan Miguel, Iligan CityTel. Nos. (063) 221-5248 * 221-5374* 221-6179 * 221-2988Fax No. (063) 221-2932Branch Head: Cheryl V. Jariol

OROQUIETAOroquieta Town Center, Canubay,Oroquieta City, Misamis OccidentalTel. No. (088) 531-1210Fax No. (088) 531-1870Branch Head: Jose Roel J. Herbieto

OZAMISLica Heritage Bldg., Valoncha St.,Ozamis City, Misamis OccidentalTel. Nos. (088) 521-0441 * 521-3397Fax No. (088) 521-3396Branch Head: Anna Pearl J. Fuentes

SURIGAO CITYPhilamlife Bldg., Amat St., Surigao City,Surigao del NorteTel. No. (086) 231-7033Fax No. (086) 826-2431Branch Head: Benigno J. Dagani, Jr.

DAPA

TANDAGPimentel Bldg., Donasco St., Tandag,Surigao del SurTel. Nos. (086) 211-3185 * 211-3718Branch Head: Oswaldo B. Montenegro

VALENCIACAP Bldg., Hagcol, Valencia City, BukidnonTel. Nos. (088) 828-0275 * 222-3748Fax No. (088) 828-0275Branch Head: Antonio G. Fabia

Mindanao South Division

BISLIGNatalio Plaza Building, Espiritu Street,Mangagoy, Bislig CityTelefax No. (082) 853-4126* (086) 853-2333Branch Head: Julious J. Wales

COTABATOS.T. Lim Holdings, Inc. Bldg.,Makakua St., Cotabato CityTel. Nos. (064) 421-8289 * 421-4515Fax No. (064) 421-4515Branch Head: Sukarno D. Pendaliday

DAVAOSSS Bldg., J.P. Laurel Ave.,Bajada, Davao City

Tel. Nos. (082) 221-3536 * 221-3575* 221-3493 * 221-7751 * 225-3219Fax Nos. (082) 226-3779 * 222-5544* 222-6810 * 221-3502 * 225-3195Branch Head: Jove L. ColasitoDivision Head: AVP Emmanuel R. PalmaTel. Nos. (082) 222-3148 * 225-3218Fax: 226-3779

DIGOSMedina Bldg., Lapu-Lapu Extension,Digos City, Davao del SurTel. Nos. (082) 553-7343 * 553-5658Fax No. (082) 553-5658Branch Head: Edgar P. Juanich

GENERAL SANTOSSSS Bldg., Macar Highway, Brgy. Labangal,General Santos CityTel. Nos. (083) 554-5751-54 * 552-3641Fax No. (083) 554-5755Branch Head: Jose S. Catoto, Jr.

SARANGANIMunicipal Bldg., Glan, Sarangani ProvinceOfficer-in-Charge: Mie G. Tubigan

KIDAPAWANG/F Roma Bldg., Quezon Blvd., KidapawanCity, North CotabatoTel. No. (064) 278-3384Fax No. (064) 288-1580Branch Head: Serafin G. Hingco

KORONADALAlca Center Bldg., 712 Aurora St.,Koronadal City, South CotabatoTel. Nos. (083) 228-3131 * 228-8350* 228-8351Fax No. (083) 228-5292Branch Head: Redentor S. Viola

MATINIA Bldg., National Highway,Matiao, Mati CityTel. Nos. (087) 388-3754 * 811-1448Fax No. (087) 388-4585Branch Head: Roselane B. Plaza

TACURONGCYC Bldg., National Highway, Tacurong City,Sultan KudaratTelefax No. (064) 477-0164Branch Head: Suzette H. Purificacion

TAGUMCuntapay Bldg, Lapu-Lapu St., Tagum City,Davao del NorteTelefax No. (084) 400-1036 * 218-1102Fax No. (084) 217-3796Branch Head: Valeriano P. Wenceslao, Jr.

PANABOCentino Bldg., Quezon Blvd., Sto. Niño,

104 105

Panabo, Davao del NorteTel. Nos. (084) 628-8674 * 628-8675Officer-in-Charge: Joselito V. Ongkiko

TORILToril Cooperative Devt. Bldg.,Saavedra St., Toril, Davao CityTel. Nos. (082) 291-0156 * 291-0012* 291-1761Fax No. (082) 291-0106Branch Head: Rizalito A.C. de Leon

CALINANCalinan District Hall Bldg., Calinan,Tel. No. (082) 295-0491Senior Analyst: Toni Fe C. Ellar

Mindanao West Division

BASILANJJ Twins Pavillion Bldg., Valderosa Street,Isabela City, BasilanTelefax No. (062) 200-3432OIC-Branch Head: Enrico Flores

DIPOLOGRamos Bldg., Rizal Avenue, Dipolog CityTel. No. (065) 212-2518Fax No. (065) 212-4834OIC-Branch Head: Jaime Casumpang

IPILChiong Bldg., Poblacion, Ipil,Zamboanga SibugayTel. No. (062) 333-2295Fax No. (062) 333-2498Branch Head: Rudy M. Lacandalo

JOLOSulu Masonic Bldg., Bus-Bus Street,Jolo, SuluTelefax No. (085) 341-8911 loc 2356Branch Head: Ferdausi A. Salasa

TAWI-TAWIKandero Building, Poblacion,Bongao, Tawi-TawiTel. No. (068) 268-1001Officer-in-Charge: Lincoln A. Tawasil(09273892710)

PAGADIANAncajas Bldg., Sanson Street, Pagadian CityTel. Nos. (062) 214-1633 * 214-1819* 215-1159 to 60Fax No. (062) 214-2466Branch Head: James B. Buckly

ZAMBOANGAPHIDCO Bldg., Veterans Ave.,Zamboanga CityTel. Nos. (062) 991-2544 * 991-0624* 993-0418 (BH) * 991-2007 (trunk line)Fax Nos. (062) 991-2010 * 993-1210

* 993-1214 * 992-6896OIC-Branch Head: Irene D. LaxamanaDivision Head: AVP Rodrigo B. Filoteo(062) 991-0118

SSS POEA OFFICEPOEA Blas. F. Ople Bldg.Balik-Manggagawa Processing CenterOrtigas Avenue corner EDSA,Mandaluyong CityTel. Nos. 724-9853, 726-1679Fax No. 726-1679Branch Head: Flocerfida R. PalmeroEmail: [email protected]

DIRECTORY OFFOREIGN OFFICES

ABU DHABI, UAEEmbassy of the PhilippinesVilla No. 8, Street No. 8,Sector 94, Zone 2, Al Bateen,Abu Dhabi, United Arab EmiratesE-mail:[email protected]: Wilma M. Ortiz/Ruel A. Velasco

AL-KHOBAR, KSAAl-Ajaji Bldg. 1st St. cor. King Abdullah St.,Al-Shamalia District, Al-Khobar 31952, KSATel. Nos. (9663) 898-6500 * 897-7265Mobile No.: (966) 531242183Fax No. (9663) 864-5033E-mail:[email protected]: Mark Roue N. Oliva

BRUNEI DARUSSALAMEmbassy of the PhilippinesSimpang 336, Diplomatic EnclaveKampung Kianggeh, Jalan KebangsaanBandar Seri Begawan, Brunei Darussalam00673Telefax No. (673) 222-1173E-mail:[email protected]: Mary Jessielyn M.Cabungcag

DOHA, QATARPhilippine Overseas Labor OfficeAl Abraj Street, Farig Bin OmranP.O. Box 24900, Doha, QatarMobile No.: 0908-5122010 / 0906-3135891E-mail: [email protected]: Michael D. Ingal

DUBAI, UAEPhilippine Overseas Labor Office35 Beirut Street Extension 2Al Qusais 3, Dubai, United Arab EmiratesMobile No. +971-562123426Email: [email protected] person: Lydia E. Cabagnot

HONGKONGPhilippine Consulate General14th Floor United Center Building,95 Queensway, Admiralty, Hongkong S.A.R.Tel. Nos. (852) 2143-6394 * 2823-8552* 2823-8569 * 2377-9556Telefax No. (852) 2865-5680E-mail:[email protected]: Roberto V. Roldan

JEDDAH, KSAPhilippine Consulate GeneralP.O. Box 4794, Jeddah 21412, K.S.A.Tel. Nos. (9662) 667-0925 * 669-6303Fax No. (9662) 669-6797E-mail:[email protected]: John L. Sibbaluca

KUALA LUMPUR, MALAYSIANo. 1 Jalan Changkat Kia Peng50450 Kuala Lumpur, MalaysiaTel. No. 0905-4609588E-mail: [email protected] /

[email protected]: Ranulfo B. Tanquezon

KUWAITPhilippine Overseas Labor OfficeVilla 152, Block 6, Nouman Bin Basher St.Corner Damascus Road,Faiha, State of Kuwait, P.O. Box No. 26288Tel. No. (965) 225-25028 local 32E-mail:[email protected]: Juan D. Eribal, Jr.

LONDON, UNITED KINGDOMEmbassy of the PhilippinesNo. 11 Suffolk Street,London, SW1Y 4HG, United KingdomTel. Nos. (44208) 432-9864 * (44207) 451-1830Telefax No. (44207) 930-4091E-mail:[email protected]

[email protected]@gmail.com

Website: www.philsssuk.comRepresentative: Alfredo Jose I. Recio Jr.

MILAN, ITALYPhilippine Consulate GeneralVia Stromboli # 120144, Milan, ItalyTelefax No. (3902) 4351-1953E-mail:[email protected]: Thelma V. Venturanza /Lester Paul S. Mata

RIYADH, KSAEmbassy of the PhilippinesSite D4, Collector Road C, Diplomatic Quarters,Riyadh 11693, KSA, P.O. Box 94366Tel. Nos. (9661) 482-3615 * 488-0835* 482-0507Telefax Nos. (9661) 488-3945;291-6010

E-mail : [email protected][email protected]

Representatives: Danilo Q. Calape /Jeremy M. Redulla

ROME, ITALYEmbassy of the PhilippinesViale delle Medaglie D’Oro 112-11400136 Rome, ItalyTel No. (3906) 3972-1505E-mail: [email protected]: Jonnah A. Cruzada

SINGAPOREEmbassy of the Philippines20 Nassim Road, Singapore 258395Telefax No. (65) 6732-1858Lucky Plaza (65) 623-55604E-mail: [email protected]

[email protected]: Marites C. Marin

TAIPEI, TAIWANManila Economic & Cultural Office11th Floor #176 Chang Chun RoadChungshan District, Taipei, TaiwanR.O.C.10479Tel. No. (8862) 2507-9187Fax No. (8862) 2507-9181E-mail:[email protected]

[email protected]: Leslie P. De Leon

SSS Citizens Charter

Business

Transcript of SSS Citizens Charter