SRS and YOU
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SRS For all your Specialized Refrigeration Needs Nationally SRS 1
Transcript of SRS and YOU
SRSFor all your Specialized Refrigeration Needs Nationally
SRS
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Services SRS Provides for YOU
1. Repair Service for your Equipment
2. Reports for you on all repairs
4. Warranty Paperwork Filed for You!
5. Delivery, Installs, Set-up and Removal
3. Warehousing of Parts Is Available!
6. Initial service within 24 hours
7. Constant Communication of Status
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Outsourcing advantages with SRS by your Side
• SRS handles all invoicing• Pricing Disputes• Pricing breakdown and details• Negotiated best price for you guaranteed
• Status Updates Regularly / Daily
• Can still use your technicians that you like to use already in your areas• See Slide 5 for details
• SRS works for YOU our Client• Reports ran to your specifications
• Reduced overhead• Staffing Flexibility
• No Training costs to you• No Contract Agency Fees or Insurance Coverage
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SRS Customer Service Benefits
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Your satisfaction is SRS’s top priority!
We will: • provide timely, courteous customer service and technical support. If ever we're discourteous, or if a repair is not handled in a timely manner, we encourage you to let us know immediately!
• update YOU and your Client every step of the way with the repair SRS is handling for you from Dispatching to Parts Needed to Completion.
• provide an ETA of service date at time of dispatching to you, the Client and the Location Manager or Owner who needs service to be completed at.
• supply you with solutions and suggestions to help prevent nuisance calls and/or environmental problems.
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Service Call ProcessDispatch
W/ServiceCompany
UpdateServiceStatus
OrderParts ifNeeded
FinishRepairs
Troubleshoot the Failure with Location
Receive ServiceRequest Information
Run Reports
Update& CloseTicket
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Recap of how SRS help You and Your Clients for Service:
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Dependable and Knowledgeable Service Technicians
Saving you Money
Streamlined Process
SRS Guarantee:
Technicians available to work on your equipment within 24-48 hours of dispatch and repaired within 72 hours with parts upon part availability.
Complete maintenance and complete unit check at time of service evaluation
SRS Kathy Keith Jane
Sales InformationSales InformationCustom to your Custom to your needs!needs!
All Styles, Any SizeAny Manufacturer – Some
Listed Here
Reach – IN Uprights, Bunkers
Walk – IN Custom to your needs
Ice Machines
Installation, Shipping, Set-up available!
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Billing Information
We are happy to help you!
• Billing / Remit to Address:
N8026 County Road H Luxemburg, WI 54217
Office: 920-866-2300 Fax: 920-866-2303
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"The only place success comes before work is in the dictionary." ~ Vince Lombardi
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SRS Management TeamSRS Management Team
• Kathy Fort, Co-Owner• Head of Wisconsin Branch
Email: Email: [email protected]@gmail.com• Jane Ropson, Office Manager
Email:Email: [email protected]
• Keith Redd, Co-Owner• Head of VA Branch
Email:Email: [email protected]
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