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Orange

SRI presentation

Brigitte Dumont Director of Corporate Social Responsibility December 2014

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cautionary statement

This presentation contains forward-looking statements about France Telecom’s business, notably for 2012. Although France Telecom believes these statements are based on reasonable assumptions, the actual occurrence of the forecasted developments is subject to numerous risks and uncertainties, including matters not yet known to France Telecom or not currently considered material by France Telecom, and there can be no assurance that anticipated events will occur or that the objectives set out will actually be achieved. Important factors that could cause actual results to differ materially from the results anticipated in the forward-looking statements include, among other factors, overall trends in the economy in general and in France Telecom’s markets, the effectiveness of the “Conquests 2015” strategic plan and of other strategic, operating and financial initiatives, France Telecom’s ability to adapt to the ongoing transformation of the telecommunications industry, notably in France with the arrival of the fourth mobile operator, tax and regulatory constraints, notably on fixing wholesale tariffs, as well as the outcome of legal proceedings and the risks and uncertainties related to international operations and exchange rate fluctuations. More detailed information on the potential risks that could affect France Telecom's financial results can be found in the Registration Document filed with the French Autorité des marchés financiers and in the annual report on Form 20-F filed with the U.S. Securities and Exchange Commission. Except to the extent required by law, in particular sections 223-1 et seq. of the General Regulations of the Autorité des marchés financiers, France Telecom does not undertake any obligation to update forward-looking statements.

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Stéphane Richard Chairman and Chief Executive Officer

« Corporate social responsibility is a key component of our conquests 2015 project »

" Corporate Social Responsibility contributes to what makes Orange different, more innovative

and proactive » (CSR 2012)

CSR stakeholders dialogue allows Group to better anticipate business opportunities and manage risks

CSR reinforces differentiation among the sector and increases performance and reputation

involved and motivated employees contribute more to customer satisfaction, productivity and innovation

CSR to create new revenue streams and develop new territories to grow business

a rigorous governance to drive a dynamic, reactive and agile strategy

• For Orange, CSR acts as a « trailblazer », to think up and experiment with new business models, beyond business as usual

March 2012 – Orange presents its “10 commitments” in Brussels, contributing to Europe’s Digital Agenda: 6 commitments tagged as « Responsible behaviour »

Sept. 2013 - 10 commitments:

One year after

insight

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Our main achievements

Employees Customer support Society Environment

•Top employer: 2014: Europe, Africa, Inde (OBS), Buyin

•Orange People

Charter: 23 countries

•SPCI •National •International

•4 400 new recuitments

(2013-2015)

* New Senior Part Time plan (2013-2015)

•Orange Campus: Dakar (2013)

•Health & Security Policy (07/12)

•Gender Equality:

Top 3 (Capitalcom)

•CET (Customer Experience Tracker)

•responsible supply chain / JAC: extension of on-site audits

•Label « Responsible Supplier Relations» « (Fr) (2013)

•Best mobile network in France (ARCEP) (08/14)

•European programs for Child Protection

CEO Coalition – « A better internet for kids »(monitored by N.Kroes)

ICT coalition for a Safer internet for children

•Digital Society Forum

•Orange for Development (04D) 10 op. domains •Sub-marine Cables: ACE, LION; 1er PoP IP

•Incubators for technologies start-up (Senegal, Mauritius, Niger)

•3nd African Social Venture Prize (2013)

•Orange Money: 12 m customers in 14 countries (10/14)

•D4D (Senegal,05/14)

•« Rural Lab in Ivory Coast with Grameen Foundation

•CDP/CPLI : A (2014)

•ISO 14001: 35%, end 2013 Goal: 40%(e) end 2014; 60%(e) end 2016

•Energy Action Plans (EAP): launched in 24 countries •Mobo, the “intelligent » collector (11,6% mob. collected) (end 2013)

•Ecomobilité Ventures (5m$ invested in 3 companies) •Solar in AMEA (2310 sites end of 2013)

CSR approach

•CSR Report: reasonable assurance (approach

and roadmaps) A+ (GRI)

•Or. Commitment to Data Protection and Privacy (Charter, 11/13)

•Deployment of stakeholder dialogue

•Industry Dialogue –GNI (Human Rights) (03/13) + 09/13:Meeting

at Or. Headquarters

•Simplicity Prog.

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Orange, a committed operator

1. CSR approach

3. Customer support

2. Employees

VISION AND STRATEGY

4. Society

5. Environment

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Vision and Strategy: a responsible governance support

•The Board of Directors presides over all decisions relating to the Group’s major strategic, economic, employment, financial or technological policies and monitors the implementation of these policies by the Management

•Principle of Balanced Representation between Women and Men :

the Company’s Board has 3 women out of 12 members (**), which exceeds the 20% target set by the law (27% in 2014)

•The Governance and Corporate Social and Environmental Responsibility Committee (CSER) met 8 times in 2013

(*) 2 representing the French State and 1 representing the FSI : Fonds Stratégique d’Investissement

(**) Apart from the directors elected from among the employees, who are not taken into account by the French Law of January 27, 2011

insight

(1)

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A fair value sharing model

Orange has put in place a value sharing model that distributes the wealth created between all the stakeholders fairly

2013

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Conquest 2015

Two operational programs to cut costs and streamline operations

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March 2012 – Brussels: Orange presents its “10 commitments” contributing to Europe’s Digital Agenda

Update on year after

Responsible behaviour 7- privacy: offer Orange customers the right to master, monitor and manage the personal information that they provide on Orange platforms for all Orange-managed services; and equip them with a personal data “dashboard” by 2015

2013: trial on the « Personal data Dashboard »

8- development: roll out 3G by 2015 in all African and Middle-East countries where Orange operates; offer mobile coverage to over 80% of the population in this region.

end of 2013: 3G/3G+ available in 17 AMEA countries

9- gender equality: increase from 23 to 35% the proportion of women among the Group’s top management by 2015, thus matching their presence in the overall workforce.

2013: 24.4%; In 2012, the number of woman in our talent pools has substantially increased up to 50%

10- energy efficiency: decrease Orange’s CO2 emissions by 20% by 2020 (compared to 2006 levels)

Orange keeps 2013 CO2 emissions 13% lower than they would have been without the Group Policy

Fast communications 1- ultrafast mobile broadband: roll out 4G/LTE networks in all Orange European Union markets by 2015. 30% of the french pop. in 2013

2- NGA-Fibre: make fibre-to-the-home (FTTH) available to 15 million households and 80% of businesses by 2020 in France; and participate in

the roll-out of very-high speed broadband in our Eur. markets. 2012: FTTH deployment in 250 towns representing 8.5 mio household in France

Rich services 3 - cloud computing: in addition to consumer cloud services, offer all companies in the European Union high quality and secure access to

services from green data centres located in Europe; and ensure our customers retain full ownership of their data files at all times and can easily secure their return (reversibility). 2012: Orange opened its new Normandy Data Center

4- contactless & secure mobile payments: provide 3 million SIM-based NFC devices to our European Union customers in 2012

( target: achieved). 10 million in 2013.

5- enriched interpersonal communication: launch Rich Communication Suite (RCS) services in 5 European countries in 2013 and provide

20 million RCS phones in 15 countries by 2015, enabling seamless and pan-European services . 6 RCS in 2013

6- eHealth: provide to one third of EU hospitals - and 20% of citizens - digitised health services (e.g. medical imagery, chronic disease

management, prevention and wellness, secure medical data management). Orange healthcare is present in 9 EU countries

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CSR, a driver of progress and innovation

1. CSR approach

3. Customer support

2. Employees

VISION AND STRATEGY

4. Society

5. Environment

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Orange CSR strategy

Orange has developed an ambitious strategy to

enable it to become the benchmark for CSR

in the telecommunications sector.

This approach, central to the Group’s

Conquests 2015 strategic project, is embodied in :

four cross-sector challenges

• base our actions on ethical principles

• respect for human rights

• an approach informed by stakeholder dialogue

• put in place responsible supply chain principles

four fundamental commitments

• recognise and support employees

• ensure transparency, quality, security and safety for our customers

• make the benefits of the digital world available to as many as possible

• find innovative solutions for a greener world

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4 commitments, 8 priorities… …detailed yearly roadmaps

recognise and support employees

ensure transparency, quality, security and safety for our customers

make the benefits of the digital world available to as many as possible

find innovative solutions for a greener world

place men and women at the heart of the Company by offering a new social model, supporting employees in their development and meet corporate and societal challenges, particularly in respect of equal opportunities

lead the way in terms of quality of service in all our markets promote and ensure safe and responsible use of products and services, particularly with regards to

protecting children, respecting privacy and data security

promote digital inclusion by developing offers and solutions for as many people as possible and reducing all forms of digital divide

promote the economic and social development of countries in which the Group operates, through its services

bring eco-designed products and services to market, and help to reduce customers’ environmental footprint through the Group’s offerings

take a bold stance on collecting and recycling mobile handsets manage the Group’s energy consumption to reduce its CO2 emissions by 20% by 2020

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Orange CSR strategy: 8 action priorities and main drivers for 2014-2016

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A structured stakeholder dialogue strengthening our options

main AMEA countries (Botswana, Cote d’Ivoire, Cameroon, Madagascar, Mali, Niger, Senegal, Uganda, Guinea Bissao, Jordan)

engage for countries’ development three well identified axis

main European countries (France, Poland, Spain, Belgium, Romania, Armenia, …)

be irreproachable and responsible on core business & trend toward empowerment of local ecosystems

importance for business

Stakeholder requirements for each country are drawn up in a

“materiality matrix”: example of NIGER Stakeholder dialogue enables to tailor CSR policies as close to local needs as possible and monitor them in time.

imp

ort

ance f

or

share

ho

lders

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1

1 1 1

Orange country where a stakeholder dialogue has been conducted OBS country where a stakeholder dialogue has been conducted

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Orange – a key player in the international debate on freedom of expression and privacy in telecom

On March 12 (2013) the Telecommunications Industry Dialogue on Freedom of Expression and Privacy (ID) launched:

Guiding Principles v1

A two-year collaboration with the Global Network Initiative (GNI)

(9 operators)

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The Industry Dialogue Guiding principles cover the following issues:

Commitments and preventive policy Raising awareness and training

Impact assessment and due diligence Sharing knowledge

Process (to handle and anticipate government requests) Transparency and external reporting

Mitigating risks of governmental demands Promotion of freedom of expression

Employee safety and freedom Remediation and grievance

The objective:

• Multi-stakeholder dialogue with industry, governments and civil society

• Discussions and practical solutions to challenges relating to government requests (surveillance, blocking, shut-downs etc.)

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Industry Dialogue Principles: main Orange Group actions

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next in 2014-2015: our cross-sector challenges and dialogue

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Orange, a committed operator

1. CSR approach

3. Customer support

2. Employees

VISION AND STRATEGY

4. Society

5. Environment

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30,000 people will retire from Orange between now and 2020. The Group therefore faces major social challenges: how to attract new talent, protect jobs, plan ahead for the skills needed to meet the demands of new customer uses.

This is why we place the Group’s men and women at the center of our growth strategy

a responsible employer

bonds between social and economic performance;

• social quality ;

• workplace health and safety

• value sharing

• community involvment

address the skills issue;

• common managerial culture

• anticipating for changes in Group careers

• professional development

• increase external recruitment

• help young people enter the labour market

promoting workplace diversity;

• gender equality, professional insertion and equal opportunity

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recognising and supporting employees a specific demography in France…

the most steady decrease of employees on domestic markets …

TEF* (incl. Atento) DT FT

2005 2000 2010

40

60

80

100

Orange net decrease of 49k over 10 years

a high “loyalty” to the company, leading to a specific age pyramid in France

group pyramid ageing

outside France France

6k

4k

2k

0

60 50 40 30 20 >30

41%

20 to 29

26%

10 to 19

21%

<10

12%

seniority at FTSA, in years

Or

Or.

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recognition and incentives

an appropriate weight of profit-sharing*** Orange Digital Programme (2014) Digital Academy Plazza; 43 000 members, 1 800 communities

diversify profiles

1st: Women in top executive in France (Ministry of Women’s Rights (Oct. 2013)

Gender Equality European Standard (2011); diversity promotion (LGBT Charter, 2012) more international profiles

a new management strategy

commitment towards employees in France through a “Social Contract” since 2010

creation of the “Orange People charter” in Nov. 2011 (deployed in 23 countries in 2013)

management strategies adapted locally

social performance as a key objective

SPCI*, a reliable reference index for management quality

included in French “leaders” variable part of remuneration** through the corporate factor

extended to all countries (2S2012)

composition of French corporate factor

composition of average remuneration in France in 2013

% of women among Leaders (Target 2015: 35%)

2013

2011

financial perf.

social perf. (SPCI)

QoS

50%

30% 20%

Development of

Orange Campus 80% managers trained end 2013

(220 000 hours of formation)

a new management model to combine economic and social performance

80% 20% profit-sharing***

*social performance composite indicator **”leaders” variable part = (60% of individual objectives + 40% collective objectives) x corporate factor

*** variable pay (commercial and managerial), profit sharings and employer matching of employee savings

fixed

competency adaptation to business priorities

better alignment of skills allocation with operational needs at Group level

leverage on increasing training, make or buy policies, recruitment and departure levels

52%

40% 23,8%

24,4%

Orange Campus in Paris, Madrid, Serock (Poland) and

Dakar ( May 2013)

Cloud Academy (OBS, 09/12)

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… supported by the integration of social climate as a key top management objective: SPCI

equal weight for HR indicators and results of employee satisfaction survey « baromètre social »

50% 50%

5 HR indicators (HR dashboards)

departure rate < 3 years % of women in management

networks (leaders) % of annual appraisals realized % of employees with no training

since 3 years absence rate < 5 working days

5

items taking into account the social concerns (baromètre social)

management working environment professional development recognition CSR and Strategy

-5 <Y<+5

if value = +1 if ~ value = 0 if value = -1

-5 <X<+5

if value = +1 if ~ value = 0 if value = -1

=( X+Y)/2 (Value between -5 and + 5)

S P C I

ocial erformance omposite ndicator

(X+Y)/2 =>value between -5 and +5

Results 1S2014 (9e ed.):

SPCI value = + 0.5

increase of three HR indicator:

Careers: + 1,5

Management: + 0,9

Quality : + 0.8

small decrease of two HR indicator:

recognition: - 1,1

Strategy & CSR: - 1

main messages from the employees survey: management relations continue to benefit from a very positive perception

insight Evolution of the Group France employees on each theme: Average mark between -100 and +100 calculated from the answers of the questioned employees on each

theme

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Recognise and support employees: Next in 2014-2015

Combining Social and Economic Performance

Building the Group’s future

Promoting workplace diversity

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Orange, a committed operator

1. CSR approach

3. Customer support

2. Employees

VISION AND STRATEGY

4. Society

5. Environment

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Offering our customers the best telecommunications experience means providing them personalised support and help them navigate the digital world, provide clear and appropriate solutions to growing concerns in the areas of data privacy, child protection and protecting from radio waves to enable all to access the benefits of the digital world safely.

Customer support: a world lived in trust

to aim for excellence in customer experience

• high quality services

• simplicity of the offers,

• personalised customer support

personal data protection

• a global security policy,

• security solutions and respect of privacy

safe and responsible uses for children

• promoting responsible uses,

• supporting and training parents and educators,

• visibility of parental control tools

answering questions on radio waves

• well thought out expansion of wireless networks, information, general public and employees' protection

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a management of our suppliers promoting the principles of responsible purchasing

sourcing policy is based on a structured dialogue with suppliers and a common vision thanks to:

long term partnerships

a rating according to strategic importance

a structured assessment and monitoring process

quarterly strategic supplier review with dedicated tool: QREDIC 100% of key strategic suppliers subject to the QREDIC system (vs 83% in 2009)

improved management of suppliers risks

publication of Suppliers’ Code of

conduct with all applicable law texts

contractual clauses integrating ethical and

social criteria

indicator concerning local supplies

on-site audits and suppliers questionnaire

online

March 2014: JAC* membership =

10 operators

50 CSR audits (e) in 2014 of mostly Asian

suppliers under the JAC initiative (38 in 2013)

action plans designed with suppliers after

audit revealed non conformities mainly on:

- compensation - working hours

- health and safety

From 2010: 112 audits done in 15

countries

quality

reactivityrelationship

ethic environment

deadline

innovation

cost - billingfocus: follow-up of Asian suppliers audits

focus: example of a results of QREDIC

*JAC: Joint Audit Corporation: Orange, DT, TI; 2011/2012: extended to Vodafone,

KPN, Swisscom, Belgacom, Telenor, TeliaSonera ; extended to Verizon (end of 2013)

sourcing policy to be implemented also through Buyin, the JV between DT and FT

2013: local deployment of QREDIC , totalling 17 countries convered; in total the evaluation of more than 500 local suppliers across the majority of purchasing areas; 855 measures of performance done

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next in 2014-2016: Responsible Supplier Relations

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promoting safe and responsible usages Child protection tools – Data privacy protection tools

develop tools to manage data privacy

Nov. 2013: Charter for Data Privacy

a global policy to manage security risks and ensure the confidentiality of personal data:

Definition of “Standard of Security Group) (2012)

Security Policy for data privacy protection (Experts of the Group): 1st diffusion in 2012

Deployment of the “Public Key Infrastructure” (Infrastructure à clés publiques) and tools (2012)

create & develop solutions for customers

detection and anticipation of attacks

privacy dashboard: provision of an interface enabling customers to manage and share their personal data

Atheos (OBS): Jan. 2014 (specialized in Privacy)

Cloudwatt (Orange & Thales): launched in 2012 (Securised Cloud Services)

Mobile applications & Child Protection: “GSMA Mobile Privacy Initiative Developers Guidelines for mobile applications (signed in Feb. 2012)

The Group’s policy for protecting children on line is guided by three action principles :

promoting responsible use educating parents and teachers increasing the visibility and performance of parental control tools

At global level, Orange has made extensive new commitments

CEO Coalition to Make a Better Internet for Kids

ICT Coalition to promote the “Principles for the Safer Use of Connected Devices and Online Services by Children & Young People”

Former commitments are still being followed up

European Framework for Safer Use of Mobile by Young Teenagers and Children, Mobile Alliance Against Child Sexual Abuse Content, promotion of Safer Internet day by all Orange European countries …

Different countries, different initiatives

In-boutique parental controls training courses for customers (France), courses on good Internet usage by psychologists in schools (Slovakia), live chats between parents and psychologists… « Bienvivreledigital » website

child protection : Orange digital coach for parents

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Customer support: Next in 2014-2015

Responsible communications: Becoming the customers’ choice

Communication with peace of mind

Supporting families in the safe and responsible use of new technologies

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Orange, a committed operator

1. CSR approach

3. Customer support

2. Employees

VISION AND STRATEGY

4. Society

5. Environment

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One of our primary missions and major responsibilities is to make the benefits of information and communication technologies available to as many as possible.

We are firmly committed to tackling the digital divide in all its forms and to placing our technologies at the service of economic and social development

Society: an accessible world

developing networks infrastructure • extend the coverage; • alternative solutions for remote areas; • expanding the network of submarine cables • in-depth renovation of the networks and their equipment,

deploying new technologies (fiber, 4G)

support economic and social development in emerging countries • access to ICT in emerging countries and mature markets • value-added services (health, education, agriculture...) • eco-system to support entrepreneurship and the

emergence of solutions suited to the local market..

ensure accessibility by elderly and disabled people • design strategy for all • website accessibility • health and dependency's challenges

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Society: Fighting the Digital Divide: Next in 2014-2016

Combating the digital divide

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sharing the benefits of the digital word with the greatest possible number of people - focus on our core business: networks…

Orange mobile and fixed networks at the forefront of competition which will accelerate with LTE and FTTx transformations

developing infrastructure to extend coverage of fixed and mobile networks across the footprint

deploying networks in the AMEA zone

contributing to economies development through fibre deployment – France

accelerate 2G and 3G mobile coverage +12% 2G sites per year (CAGR 2010-2013) X 2,5 3G sites between 2010- 2013

open up African

continent to

develop

broadband…

11 millions homes passed by 2015

€2bn CAPEX plan over 2010-2015

ambition to be #1

In Senegal, mobile will account for 13.7% of all growth in the Senegalese economy by 2016*

*Study by Dr. Raúl L. Katz, from Columbia Business School – June 2012

• Our commitment: roll out 3G by 2015 in all AMEA countries where Orange operates; offer mobile coverage to over 80% of the population

• 3G/3G+ in 17 AMEA countries in 2013 (Coverage: 43%) • 4G: 2 countries: Uganda and Mauritius

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12 M m-payment customers

Oct. 2014

… to support local development

develop new ecosystems … … and growth opportunities

strong assets

1

3 create favourable to economic development conditions

improve customer value through new service

1 meet the needs of elderly…

adapting all products and services offered simplification of the ergonomy with large buttons, magnified characters, list of pre-recorded numbers launch of the new Doro PhoneEasy in Switzerland “Esencial de Orange Spain” exclusively distributed in pharmacies

2 … and disabled people

3 connected healthcare systems and rural development

Orange Healthcare joins the m-Health Alliance to deploy mobile healthcare solutions in West Africa

facilitate access to new technologies in rural areas: 4,350 villages in 6 African countries benefiting from the Orange “Community Phone” solution (end 2013)

2 adaptation to latest Internet evolutions

3rd incubator for technologies start-up in Niger (1st in Senegal (CTIC) and 2nd in Mauritius (Ebene)

Projects in Cameroon, Mali and Madagascar

2013 3rd edition of the African Social Venture Prize to support start-ups and entrepreneurs

International “Data for Development” contest (Ivory Coast) Project “Mobile city for Abidjan”

Buyster: association with Atos Origin, Bouygues

Telecom and SFR in a joint venture to launch an innovative payment solution on mobile

accelerate m-payment expansion in all affiliates thanks to the confidence inspired by the Orange brand

14% of the total number of Orange clients are Orange Money clients in 14 African countries

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Society: Supporting local development: Next in 2014-2016

Supporting local development

Responding to concerns about radio waves

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answering radio wave concerns: antennas and mobile phones

all the subsidiaries comply with authorities policy on radio waves

prevention and compliance with regulation : the correct use of mobile phones

prevention and promotion of the correct use of mobile phones

***CIRC: Centre International de Recherche sur le Cancer

***OMS: Organisation Mondiale de la Santé

transparency in communication and contribution to research

contributing to research on radio waves

participation to the CIRC***, OMS*** studies and communication to public

focus in Spain: help from Orange Spain to launch a new service (SATI) to inform and provide support regarding the deployment of the mobile network

2013: seminar on EMF in AMEA

2013: Orange website on EMF

contributing to the public debate on antennas

according to the last scientific assessments (WHO-2006), no evidence of any harmful effect of base stations on human health

actual engineering of mobile networks provides exposure levels much lower than maximum permitted

more than 1.450 (e) reported EMF* measurements around base stations in 2012 (France)

mandatory decrease of maximum levels would not decrease average exposure, could reduce coverage

communication on device specific absorption rate (DAS in French)

in areas such as African countries, where no regulation is implemented, Orange subsidiaries comply to ICNIRP** recommendations

compliance verified by internal audits

* EMF: electro-Magnetic Frequencies **ICNIRP: International Commission on Non Ionizing Radiation Protection

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Radio waves legislation in Europe and Africa

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O4D development in Africa

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Orange: a major investor in AMEA

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Orange Money

Orange Money is deployed in 14 African countries and has 12 million of users

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Orange Healthcare: international

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Orange e-education

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O4D example: connectivity for rural areas

4,350 villages with community phones in 6 countries

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Orange m-agriculture: increase farmers’income, improve agricultural productivity and strengthen the value chain

higher incomes for farmers: Most farmers in Africa are smallholders. Access to information on market prices increases their bargaining power. Our AMEA teams work with local governments, agricultural research institutes and universities to provide precise and up-to-date information on the daily prices of produce and livestock. This information is delivered to subscribers by text message or vocal service. Moreover, Orange offers mobile financial services such as transaction payments and virtual savings accounts, which reduce costs and financial risks. more productive agriculture: The AMEA team works with research institutes and universities to send the latest know-how regarding sustainable farming and resource management: the best time to plant and harvest, the use of fertilizers, control of parasites, but also weather alerts, water management, etc. an optimised value chain: Selling goods in rural Africa is not always simple. That’s why m-agri also includes solutions for logistics, product control and certification, as well smart storage. Similarly, producers are often organised by sector, cooperative or association of farmers. Orange helps these organisations support the

exchange of know-how and information.

Niger: Labaroun Kassoua: Since 2011, this service gives stakeholders in rural Niger valuable information on the prices of agricultural produce and livestock on all of the country’s main markets. It is available by SMS, interactive vocal server and USSD. Objectives: find the best market to sell or buy products, make the most of trips to the market. Orange Mali: Senekela: Since July 2013, our call centre staffed by agricultural specialists informs and advises farmers – in French and Bambara – regarding all everyday matters: how and when to plant, which seed to choose, what fertilizer to use, etc. Objectives: save time and money, boost productivity. Sénékela already receives some 600 calls per month.

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Orange Foundation

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In 30 countries, the Orange Foundation encourages solidarity and allows everyone to communicate better in 3 areas:

health

education and professional insertion

culture

80,000 mothers and children in Africa have access to care and telemedicine

ongoing investment into autism research in Europe

to improve the lives of 200,000 people and their families

enrolment of nearly 16,000 girls into African schools

more than 25,000 people have benefited from professional and apprenticeship programmes (including 1,000 in France)

2,400 employees volunteered in France to help out

at 1,000 workshops to reduce the digital divide

120 projects funded to improve social and professional insertion

since 1987, 5,000 vocal music artists supported

and over 1 million people have access to culture and music

For more than 20 years, thanks to the Foundation:

Orange Philanthropy: Impact Investing

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Orange, a committed operator

1. CSR approach

3. Customer support

2. Employees

VISION AND STRATEGY

4. Society

5. Environment

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In a world of limited natural resources, reducing our environmental impacts across the entire life cycle of our products and services is essential for our long-term success and competitiveness.

We have made ambitious commitments to reduce the environmental footprint of our activities, improve the performance of our products and services, and offer our customers innovative solutions that help them to reduce their own impact.

Environment: towards a greener world

contribute to combating climate change • reducing our direct impact; • reducing the impact of our products and services

at customer sites; • developing innovative products and services

that let everyone lower their environmental impact.

encourage recycling of end-of-life electronic equipment • optimise the management of waste generated

internally; • help to manage waste generated by products and

services sold.

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Environment: Fighting climate change: Next in 2014-2016

Combatting climate change

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finding innovative solutions for a greener world Orange leads Europe’s sustainable telecoms market

Orange green IT portfolio

Business Everywhere : flexible workplace

telepresence : collaborative work

optimizing vehicle fleet management

workstation virtualization package

telemetering

selling 10 million M2M SIM cards

being in the top-3 worldwide for videoconferencing

Conquests 2015 ambition

ambition to rollout for all portfolio in Europe

– mobile devices

– DECT phones

• France, Spain, Romania

Orange eco labeling

developing eco-design and life-cycle analyses

Over 20 life-cycle analyses performed

that contribute to a better design of our

products and services box’s electricity consumption reduced by up to

30%

WEEE: Waste Electrical and Electronic Equipment

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increasing collection and recycling of mobile phones

actions implemented : launch of buy-back schemes for old mobile phones in 8 countries and recently in Austria & Spain eco- citizens programs in France

results: 1.5 million mobiles collected in 2013 in Europe (+ 50% from 2011) 2013: 11.6% of the mobiles; +16% from 2012 actions in progress:

optimize & deploy buy-back schemes stimulate eco-citizen collects in all our European footprint

optimizing waste management & reducing the group’s carbon footprint recycling and improving the energy efficiency

improving the energy efficiency

sensitize and mobilize people with

a smart, simple box collection

ambition to make it accessible to

all, thanks to partnerships with

institutions, enterprises

pilots in Paris, Slovakia & Romania

focus: MOBO- an intelligent recycling box

ambitious energy plan targets:

reduce GHG emissions by 20% & energy consumption by 15% by 2020 (vs 2006)

3 complementary levers to achieve objectives:

• reducing the energy consumption of networks & buildings

• use of renewable energy

• reducing emissions caused by vehicles and business trips

carbon inventories in France, Spain & Belgium

C02 emissions of the Group (in Tons C02 and in kg CO2/client)

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Progress towards achieving the greenhouse gas emissions reduction target from 2006 to 2012

in 2014: CDP/CPLI Index: A

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O4D example: Solar energy for base stations

4 350

54 54

Environment: Optimising equipment life cycle and end-to-life: Next in 2014

WEEE: Waste Electrical and Electronic Equipment

55 55

Environment: Protecting biodiversity and rare resources: Next in 2014-2016

56

Orange

SRI presentation

Appendices

57

Orange serves 239 millions customers in 30 countries (31/03/14)

58

2006 Orange is from now on the commercial brand of the Group's subsidiaries in Moldova, Jordan, Guinea-Bissau, Guinea Conakry and the Central African Republic

Orange has expanded globally and built leading position over a balanced footprint

1997 first opening-up of the company's capital. IPO of 25% of the company.

the Group invests in Egyptian operator Mobinil

1998

1999 sell of addition stake by the French State and capital increase. State holding ~62%

2000 acquisition of the mobile telephone operator Orange, a brand created in 1994

creation of Equant, in which France Télécom holds 54.2%

2001

2004 the French government is no longer the majority shareholder of France Télécom

2002 completion of the acquisition of 49% of Telekomunikacja Polska S.A.

2005 FT capital increase to acquire 80% of the capital of Spanish mobile operator Amena. French State stake at 33%

2013

the Group becomes Orange 2013

Orange sold its Dominican Unit

1990 on 1 January 1991, the Directorate General of Telecommunications becomes France Télécom