Spring ’16 Release Preview

Go faster than ever before with the Customer Success Platform With the Spring ’16 release, you can quickly take action from your phone - online or off and rapidly gain insights to predict what customers want. Also, you can now accelerate productivity for every partner and developer with new community dashboards and our secure and scalable platform. Leverage the power of the Customer Success Platform to grow your business faster than ever before. .

Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. February 5, 2016

Sales Cloud

SalesforceIQ for Small Business

Service Cloud

Marketing Cloud

App Cloud

Analytics Cloud

Community Cloud

Offline for Mobile

Enhanced Charts in S1

Custom Left Hand Navigation

Composer

Campaigns and Person Accounts in

Lightning

Introducing: The out-of-the box

CRM for small businesses

Setup in minutes

Spend your time where it matters most

Sell smarter from anywhere

Work Orders for Field Service

Multi-Component Assets

SOS for Android

S1 Mobile Knowledge

Groups and Files in Community Templates

Predictive Journeys

Data Stream for Marketing Cloud

Connector

Rich Messaging for GroupConnect

Instagram Ads Management in Marketing Cloud

Workbenches for Social Studio

Heroku Enterprise

Two-Factor Authentication

Event Monitoring Transaction Security

Process Builder Drag and Drop Criteria

Wave Analytics for Communities

Wave Flex Dashboard Designer

Sales Wave Pipeline Trending

Enhanced Lightning Reports and Dashboards

Admin Access to Personal Folders

Chatter in Community Templates

Lightning Dashboards in Community Management

Page Manager in Community Builder

Rich Feed in Community Templates

Shield for Community Cloud

Spring ’16 Favorite Features 175+ New Features

Offline for Mobile Enhanced Charts in S1 Custom Left Hand

Navigation Composer Campaigns and Person Accounts in Lightning

All of your business data available anytime, anywhere

Easily interactive with your Lightning dashboards and

reports on S1

Prioritize your records, focus on the top, sell the way you want

Easily create new call logs, tasks, and events no matter what

page you're on

The Campaigns and Person Accounts you love, now in

Lightning

Offline for Mobile lets reps be more productive on the go. No matter where they are, when they're working, or who they're talking to, offline capabilities means that they'll have the information they need about their customers and prospects at their fingertips. Now sales reps can easily access to all their business data, anywhere.

Click here to learn more.

With the Spring ‘16 release, Salesforce 1 can now display the same beautiful charts that you love in the Lightning Experience and in Wave Analytics. These enhanced charts are more interactive with dynamic filters. And, with the extended flexibility to drill down into the details that matter, now you can understand your data better, anytime and anywhere.

Click here to learn more.

The Lightning Experience, tailored to you. Now admins can enable each group to focus in on exactly the records they need, in order of importance. Each user sees their priorities laid out in the custom left hand navigation column. So that everyone can see what they need, and sell the way they want.

Click here to learn more.

Now no matter where you are in the Lightning Experience, you can maximize your productivity with the Composer. Easily create new call logs, tasks, and notes when you need to, all in the context of the business record. So sales reps can focus on selling and closing more deals.

Click here to learn more.

The modern new Lightning UI is now available for Campaigns and Person Accounts. Make it easier for your company's processes and setup to be translated to the Lightning Experience. And, you can put the most important customer and prospect information in front of the sales reps, so they can sell smarter and faster than ever before.

Click here to learn more.

Connect with your customers in a whole new way

Sales Cloud Favorite Features

Setup in Minutes Spend Your Time Where

It Matters Most Sell Smarter From Anywhere Just connect SalesforceIQ for Small Business to your Gmail or Exchange account and your CRM solution is ready to go. In no time, your emails, meetings, and phone calls are automatically captured, keeping your deals up to date so you’re free to focus on selling.

SalesforceIQ for Small Business intelligently filters your opportunities and surfaces the deals that need your attention most. Gain data-driven insights about individual and team performance from SalesforceIQ’s out-of-the-box reporting suite.

The SalesforceIQ for Small Business mobile app and Chrome extension provide instant access to all of your CRM data, right from your inbox. Stay on top of every deal with predictive notifications, email shortcuts, and dynamic scheduling.

Introducing SalesforceIQ for Small Business The out-of-the box CRM for small businesses

Click here to learn more.

Work Orders for Field Service Multi-Component Assets SOS for Android S1 Mobile Knowledge

Groups and Files in Community Templates

Extend your support into the field for faster service

Create a hierarchy of complex assets to improve your field

service support

Embed support into every Android mobile app for instant,

live, in-app guidance

Solve cases faster with Knowledge in the S1 Mobile App

Quickly add support for Files and Groups in your community

With the launch of Work Order for Field Service, Service Cloud is laying the foundation for field service support. Work Orders allow you to track repairs on your products or assets at any stage in their service lifecycle. Use work orders to efficiently track repairs and standard maintenance from a service contract, and deliver faster service to your customers. Click here to learn more.

With Multi-Component Assets, you can represent more complex products and track the age and status of asset components. You can also use a parent-child structure to show which assets are a component of other assets, and add work order assignments at the sub-asset level. The new hierarchical structure will help you provide smarter and faster support in the field.

Click here to learn more.

SOS for Android allows companies to embed a help button in any mobile app. In one click, customers are connected to an agent via one-way video chat and two-way audio. Agents can provide in-app guidance and personalized support from anywhere. Agents can access cases from all channels and gain a 360 view of the customer right from the Console.

Click here to learn more.

The S1 Mobile App now includes the ability to view Knowledge Articles on Android and iOS. Now any employee away from their desktop can access Knowledge articles, and articles related to cases, right from their mobile device. Click here to learn more.

In this release, we've built on the Community Templates functionality by adding Groups and Files. Groups and Files in Community Templates allows you to quickly customize the Community experience with new object support. Drag and drop new objects such as Groups to allow private or public collaboration. You can also share Files and the ability to include relevant information from objects like Accounts.

Click here to learn more.

Connect with your customers in a whole new way

Service Cloud Favorite Features

Predictive Journeys

Data Stream for Marketing Cloud

Connector Rich Messaging for

GroupConnect

Instagram Ads Management in Marketing Cloud

Workbenches for Social Studio

Create smarter 1 to 1 customer journeys

Connecting the Complete Salesforce CRM to the

Marketing Cloud just got easier

Spark a rich conversation that enlightens your customers

Buy and manage Instagram advertising directly within Salesforce

Easily drill into social data to gain new insights

With Marketing Cloud Predictive Journeys, marketers can fuse CRM and marketing data with relevant contextual data such as web browsing activity and email engagement. And now, with Predictive Scores and Predictive Audiences, marketers can harness the power of data science to analyze customer engagement and predict the optimal next step in every customer journey.

Click here to learn more.

With the new Data Stream feature for the Marketing Cloud Connector, it’s even easier for marketers to build digital marketing campaigns and journeys without the help of technical support. Now you can easily utilize data from across the entire Salesforce Customer Success Platform, within Marketing Cloud.

Click here to learn more.

Rich messaging enhances marketers’ campaigns by providing multiple pieces of content in one message with embedded and actionable URLs within full-screen width images. Show your creativity and include up to 6 engaging coupons, announcements, or programs within a single message. Also, with real-time preview, marketers can easily test their links and ensure they are working properly.

Click here to learn more.

With Instagram, marketers can advertise to up to 400 million highly engaged mobile users with strong visual content that leverages all of the power of Active Audiences and Facebook's ad targeting options. Run native ad campaigns on this new platform alongside your existing ad campaigns on Facebook, Twitter, and LinkedIn.

Click here to learn more.

Now you can drill even further into your social data with Workbenches for Social Studio. Enjoy the flexibility of creating your own unique dashboards and drilling into segments of social data to gain new insights. Get the power of understanding your customers like never before.

Click here to learn more.

Build 1 to 1 customer journeys Marketing Cloud Favorite Features

Heroku Enterprise

Two-Factor Authentication

Event Monitoring Transaction Security

Process Builder Drag and Drop Criteria

A new scalable, secure, and open platform to quickly create

engaging apps

More security, less hassle Customizable security policies to prevent unwanted usage

behavior, in real-time

Easily drag and drop process criteria, wherever you want

Heroku Enterprise introduces powerful new features for enterprise app development. Private Spaces provide network-isolated app and data services for enhanced security. Selectable Regions allows your apps to run closer to your users in the geographic region you specify. Use Salesforce Identity to manage your development teams with Integrated Identity. Now you can easily and quickly create engaging apps that scale.

Click here to learn more.

Salesforce’s updated Two-Factor Authentication app uses location to enhance security while eliminating frustrating user interactions. The new Authenticator uses push notifications to notify users of requests and allows them to use the location of the phone to trigger automatic responses in the future. It's simple, secure, and it stays in your pocket.

Click here to learn more.

Transaction Security is an additional level of security that takes the Event Monitoring capabilities to the next level. In order to protect sensitive data within Salesforce, you can use Salesforce APIs to monitor user behavior and create Apex policies to trigger alerts and preventative actions. The next time your user does something in Salesforce that looks suspicious, you can automatically block it, get notified, or impose two-factor authentication.

Click here to learn more.

Now with Process Builder you can rearrange your process criteria without having to recreate an entire process all over again. Simply drag and drop your criteria in the location of your choice to easily create the perfect enterprise workflows for your business.

Click here to learn more.

Run your business from your phone App Cloud Favorite Features

Wave Analytics for Communities

Wave Flex Dashboard Designer (Beta)

Sales Wave Pipeline Trending

Enhanced Lightning Reports and Dashboards

Admin Access to Personal Folders

Give your partners insight to drive sales

Turn anyone into an expert dashboard designer

Get insight into your pipeline to drive sales

Explore your data across desktop, S1, and App Builder with new

Lightning Reports and Dashboards

Give Admins access to all Lightning Reports and Dashboards

to effectively manage your org

Wave Analytics for Communities allows you to extend a new world of data-driven decisions to your partners. You can simply share the same level of information that your own team views to increase your partner's productivity with personalized dashboards now embedding in community pages. Now you can drive data-driven conversations with every community member right from where they collaborate.

Click here to learn more.

With Wave Flex Dashboard Designer you can easily create beautiful dashboard layouts with responsive widgets that smartly adjust to fit the dashboard's available canvas. Creating new queries can be done directly from within the dashboard builder allowing you to quickly build and edit existing dashboards. You can also easily transform compare tables and formula fields into visualizations with drag-and-drop chart components.

Click here to learn more.

With Sales Wave Pipeline Trending, executives, sales managers and sales reps can now track historical pipeline performance to assess sales performance, uncover future sales opportunities, and inform risk factors -- across any dimension. You can easily see what deals have shifted, expanded, and closed across weeks, months, and quarters to pivot strategy and identify the behaviors that drive sales. Sales managers can finally track year-over-year business performance to get a forward-looking view of the big picture.

Click here to learn more.

Your favorite Lightning Reports and Dashboards, another member of the Analytics Cloud product family, are now available on Salesforce1 and embedded within App Builder across your entire Customer Success Platform. With enhanced Lightning Reports and Dashboards, you can easily track business performance and measure progress against goals with new leaderboard tables and color-coded, drag and drop reference lines for charts.

Click here to learn more.

With API access to Lightning Reports and Dashboards, Salesforce Admins can effectively manage their entire Salesforce org. Admins can now delete Lightning Reports and Dashboards in private folders for in-active users and manage obsolete reports and dashboards to maintain a well-groomed and productive org.

Click here to learn more.

Get smarter about your customers Analytics Cloud Favorite Features

Chatter in Community Templates

Lightning Dashboards in Community Management

Page Manager in Community Builder

Rich Feed in Community Templates

Shield for Community Cloud

Extend the collaboration capabilities of Community Templates

View and analyze community metrics with Lightning

dashboards

Manage every page of the community in the Page Manager

Foster dynamic conversations and put rich content in context

Easily encrypt community data

Chatter Lightning Components for the Community Templates make it quick and easy to add full Chatter collaboration to a community. Now you can create a much richer collaboration experience in the community with groups and rich profiles. Individual Lightning components for features such as the feed, publisher, and groups mean that it's easy to completely customize where and how Chatter is integrated into the community.

Click here to learn more.

Salesforce Lightning dashboards are now available for community managers in Community Management. This new user interface makes viewing and analyzing dashboards easier than ever. Community managers can customize the Community Management home page to display the metrics they care about most. Click here to learn more.

Customizing and managing community pages is easier than ever with the new Page Manager in the Community Builder. Community managers can select from up to eight pre-configured layouts for pages to make a truly unique community experience. And, now any customer can create custom layouts and access them in the Community Builder. Click here to learn more.

Customize the feed by adding rich text and content to give users the ability to personalize and clearly communicate in their post. Now multiple files can be attached to a post allowing viewers to find everything they need, all in one place. The feed also gives users the ability to auto-detect hyperlinks and create rich previews of posted media and websites to enhance the user experience.

Click here to learn more.

Encrypt sensitive, confidential and private data in your community, so your company can meet compliance policies and contractual obligations. Enable specific customers, partners, or employees to view encrypted information that's relevant to them. And with strong, standards-based encryption built natively into the Salesforce platform, users can continue to enjoy critical features, such as search.

Click here to learn more.

Connect with your customers in a whole new way

Community Cloud Favorite Features

New Accelerators for Every Cloud

Mission Critical Support for Analytics Cloud

Premier for Marketing Cloud, Wave Analytics, and SOS

Strategic Projects – Field Service

Fast, focused engagements that speed up business results

Get fast access to specialists for critical issues

Drive greater adoption and implementation success

Connect employees, products, and customers in a whole new way

Accelerators are a portfolio of services tuned to the kind of business, progress in the cloud adoption cycle, and desired business outcomes. We begin with a close look at what’s unique about a customer's business, then we work collaboratively towards an outcome-focused implementation plan that spans technology, business practices and culture.

Click here to learn more

Mission Critical Support helps ensure business continuity for customers with mission-critical processes. Mission Critical Support now offers support for Analytics Cloud, allowing its customers to have fast access to specialists who understand their business, preventing issues from disrupting business processes, and increasing productivity of development teams.

Click here to learn more.

The Premier Success Plans portfolio has expanded its features for Marketing Cloud, Wave Analytics, and SOS to include new training catalogs, admin tasks, developer support and success resources. Connect with our certified experts and access success resources to take advantage of the growing value of our Premier Success Plans.

Click here to learn more about Marketing Cloud. Click here to learn more about Wave Analytics. Click here to learn more about SOS.

The Strategic Projects Practices teams have 10+ years of expert experience specializing in vertical-specific and line-of-business solutions. Deep knowledge in niche areas of business has led the team to create targeted offerings to that allows Salesforce customers to see value fast, and make dreams a reality.

Click here to learn more.

Get ready for a new kind of customer success Success Services Favorite Services

Visit the Release Site

Read the Release Notes

Join the Release Community

See the new features come to life by watching Salesforce product marketers demo their favorite features in the Spring ’16 release. Click Here.

Learn about all the new and improved Salesforce features in the Spring ’16 release. Click Here.

Get the latest release information, answers to your questions, and interactive product discussions — all in one place. Click Here.

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