SPRING INTO MOTION FitbitGONE MOBILE Frequently ...files.hesapps.com/sim-2016/sim-fitbit-faqs.pdf21...
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© 2016 Health Enhancement Systems 1 What is a Fitbit? The Fitbit is a wireless activity tracker that you put on each morning. Each time you sync it with your computer (or certain smartphones) and log into your Spring Into Motion account, you can watch your steps add up… automatically. Spring Into Motion makes tracking your daily steps easy and fun. Note: Although the Fitbit tracks more, only steps count as points in Spring Into Motion. What do I need to do once I receive my Fitbit? Follow the instructions provided to register your device on Fitbit.com. Then, go to your Spring Into Motion account and click on the Connect Fitbit Device link on the Getting Started page or hover over the icon at the top, and click the Fitbit link, then Connect at the bottom of the page. Do I have to manually log my steps every day if I use my Fitbit? No. As long as your Fitbit is within 10 feet of the wireless USB dongle, it will automatically download your steps to your Spring Into Motion account. Can I use any Fitbit tracker to sync to my Spring Into Motion account? Spring Into Motion is currently configured to work with devices from the Fitbit family (Zip™, One™, Flex™, Alta™, Charge HR™, Blaze™, Surge™). If you’re already using a Fitbit, connect your device by going to the icon on your Spring Into Motion account, click Fitbit, then Connect; you’ll be directed to Fitbit.com. Sign in to Fitbit (use your Fitbit account email and password); press Allow to sync your steps with Spring Into Motion. SPRING INTO MOTION HAS GONE MOBILE Fitbit ® Frequently Asked Questions ™
Transcript of SPRING INTO MOTION FitbitGONE MOBILE Frequently ...files.hesapps.com/sim-2016/sim-fitbit-faqs.pdf21...
© 2016 Health Enhancement Systems1
What is a Fitbit?The Fitbit is a wireless activity tracker that you put on each morning. Each time you sync it with your computer (or certain smartphones) and log into your Spring Into Motion account, you can watch your steps add up… automatically. Spring Into Motion makes tracking your daily steps easy and fun.
Note: Although the Fitbit tracks more, only steps count as points in Spring Into Motion.
What do I need to do once I receive my Fitbit?Follow the instructions provided to register your device on Fitbit.com. Then, go to your Spring Into Motion account and click on the Connect Fitbit Device link on the Getting Started page or hover over the icon at the top, and click the Fitbit link, then Connect at the bottom of the page.
Do I have to manually log my steps every day if I use my Fitbit? No. As long as your Fitbit is within 10 feet of the wireless USB dongle, it will automatically download your steps to your Spring Into Motion account.
Can I use any Fitbit tracker to sync to my Spring Into Motion account?Spring Into Motion is currently configured to work with devices from the Fitbit family (Zip™, One™, Flex™, Alta™, Charge HR™, Blaze™, Surge™). If you’re already using a Fitbit, connect your device by going to the icon on your Spring Into Motion account, click Fitbit, then Connect; you’ll be directed to Fitbit.com. Sign in to Fitbit (use your Fitbit account email and password); press Allow to sync your steps with Spring Into Motion.
SPRING INTO MOTION HAS GONE MOBILEFitbit® Frequently Asked Questions
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© 2016 Health Enhancement Systems2
My steps aren’t showing up on my Spring Into Motion account. What do I do?If you’ve connected, but still show 0 steps:
� Hover over the icon in your Spring Into Motion account, then click the Fitbit link
� At the bottom of the page, click Disconnect, then Connect
� You’ll then be taken to Fitbit.com (use your Fitbit account email and password to log in); click Allow.
It may take up to 30 minutes to update. Check back to verify your steps are connected with your Spring Into Motion account.
If you’re still having trouble, use the Contact link at the bottom of the web page. A Spring Into Motion representative will respond within 1 business day.
What if I lose my Fitbit?Send an email to Fitbit by visiting http://help.fitbit.com. They may replace it or offer another solution.
What can I do if my Fitbit isn’t working?Use the Contact link at the bottom of the web page. A Spring Into Motion representative will respond within 1 business day.
Fitbit FAQs continued
