SPOTLIGHT ON FOOD SERVICE MANAGEMENT · key trends shaping the future of the UK Food Service...

SPOTLIGHT ON

FOODSERVICE MANAGEMENT

MARKET REPORTNOVEMBER 2015

The British Hospitality Association is the forum for leading businesses in the UK hospitality and tourism industry. We serve and represent over 40,000 private sector establishments. Working together with industry and government, we aim to deliver three goals:

• Competitiveadvantageforourcountry• Sustainablegrowthforourindustry• Valuablenewjobsforourpeople

This report is one of our regular publications tracking the performance and keytrendsshapingthefutureoftheUKFoodServiceManagement(FSM)sector.

The evidence used to track the developments set out in this report is based onthefindingsofaSeptember2015OxfordEconomicsstudy,commissionedbytheBritishHospitalityAssociation(BHA),andanannualBHAsurveyoftheleadingUKFoodServiceManagementcompanies.

TheFSMsectorhasbeendefinedusingthenational2007StandardIndustrialClassification.

In1972,seniorexecutivesoftheUK’sleadingFoodServiceManagement(FSM)companiesformedagroupundertheauspicesoftheBritishHospitalityAssociation.Overthepast43years,theFoodServiceManagementForum(FSMF)hascontinuedtoguidetheBHA’sadvocacyofthecontractcateringsectorandtoinformtheassociation’sdialoguewithgovernment,mediaandotherinfluencers.

TheFoodServiceManagementSurveywascreatedbytheFSMFtotrack,analyseandreportontheperformanceofthesector.Surveyresultshaveequipped the association with an evidence-based approach to its strategic advisory work and communications. Thanks to our year on year tracker, the survey also provides valuable insights on current and future trends helping toshapetheFSMsector.

Wearedelightedtopresentthefindingsofthe2015FSMsurvey–our24thFSMsector-specificreport.Resultsaffirmthesector’scontinuedsuccess–asemployers,andintermsofitscommercial,environmentalandcommunity-focused activities.

ThisreportalsoincludesthelatestfindingsfromOxfordEconomics’research, commissioned by the BHA earlier this year. According to its findings,theFSMsector’sannualturnoverhasgrowneachyearsince1998andhasnowreached£10.8bn.Similarly,thesector’scontributiontoemploymenthasincreasedyearonyear,topping268,000in2014.Trendsandoptimismpointtocontinuedgrowthintheshortandmediumterm.Itisalsoveryencouragingtoreportthesector’sprogressontacklingwaste,andpromoting health and nutrition.

TheBHAandtheFSMFlookforwardtoworkingwithexecutivesofthesectortofurthertheon-goingsuccessofFoodServiceManagementinyearsto come. Ufi Ibrahim,ChiefExecutive, British Hospitality Association

Phil Hooper,Chairman, BHA Food Service Management Forum

The British Hospitality Association Introduction

Food Service Management Market Report 2015

Definitions of the 2007 Standard Industrial Classification

Food service activitiesThis class includes industrial catering, i.e. the provision of food services based on contractual arrangementswiththecustomer,foraspecificperiodoftime.Alsoincludedistheoperationoffood concessions at sports and similar facilities. The food is usually prepared in a central unit.

This class includes:–activitiesoffoodservicecontractors(e.g.fortransportationcompanies)–operationoffoodconcessionsatsportsandsimilarfacilities–operationofcanteensorcafeterias(e.g.forfactories,offices,hospitalsorschools)ona

concession basis

Event catering activitiesThis class includes the provision of food services based on contractual arrangements with the customer,atthelocationspecifiedbythecustomer,foraspecificevent.

Members of the Food Service Management Forum:

PhilHooper Sodexo Chairman

TimWest LexingtonCateringVice-Chairman

WendyBartlettMBE bartlettmitchell

JohnBennett WestburyStreet Holdings

Frank Bothwell Thomas Franks

JimCartwright DineContract Catering

PaulCowie OCSInternational

IanCrabtree AccentCatering Services

SimonCule ThomasFranks

JuliaEdmonds LexingtonCatering

AlisonFrith ArtizianCatering

CarolineFry CH&Co

JoanGilbert PrideCatering Partnership

MarkGreene LondonBridgeand Lister Hospitals

GeoffreyHarrison HarrisonCatering Services

AndrewMerrett CH&Co

IanMitchell bartlettmitchell

CarlMorris EliorUK

AndrewNorrie OliveCatering Services

SueParfett Brookwood Partnership

PhilRoker Vacherin

RichardTapner- HouseofCommons Evans

DougTetley DelawareNorth

RustonToms BlueAppleContract Catering

Kevin Watson Amadeus

StephenWilliams CelticCatering Partnership

2 3

While we have made every attempt to ensure the accuracy and reliability of the information contained in this document, we are not responsible for any errors or omissions or for the results obtained from the useofthisinformation.Anyrelianceplacedonthecontentisthereforeatthereader’sownrisk.

Printed copies of this report can be ordered by contacting: [email protected]

Alternatively,thereportcanbedownloadedinPDFformatfromwww.bha.org.uk

Published by:British Hospitality AssociationEmail:[email protected]

A vibrant and growing sector 5

Theindependentstudy,completedin2015byOxfordEconomicsfortheBritishHospitalityAssociation,confirmsthathospitalityistheUK’sfourthlargestindustry.In2014,itaccounteddirectlyfor2.92millionjobs.Addingindirectemploymentof775,000(wherehospitalityfirmspurchasegoodsandservicesfromUKsuppliers)andinducedemploymentof941,000(wherehospitalityandsupplychainemployeesbuyconsumergoodsandservices).Thetotaleconomicimpactofhospitalityisover4.6millionjobsandgrossvalueaddedof£143billion,some10%ofUKgrossdomesticproduct.Detailson the development over the past decade of direct employment in the food servicemanagementsectorareonpage10.

The British Hospitality Association 2

Introduction 3

A vibrant and growing sector 5 - 10

Recruiting and retaining talent 10 - 12

Leading in responsible hospitality 13 - 17

BHA Members 18 - 22

BHA Partners 23

Contents


The hospitality industry has been at the forefront of the economic recovery over the past five years, creating jobs in every region of the country for people of all ages and skill levels.

Business services

Hospitality

Human health and social work

Informationandcommunication

Other

Education

Transportation and storage

Arts, entertainment and recreation

Wholesale and retail trade

Construction

Manufacturing

Financial and insurance activities

Public administration and defence

-2000200400600800

000’s

Contribution to new job creation (2010-2014)

4

Postive growth for FSM6


A vibrant and growing

sector

Since2012,theFoodServiceManagement(FSM)sectorhasrecordedpositiveyearonyeargrowth.Thesectorcontinuestobenefitfromstrongsalesacrossitsentireportfolioandhasbenefittedfromthelatestdiningouttrends, ranging from street food to full service concepts. According to national statisticsissuedbyDEFRAattheofend2014,mealsconsumedoutofthehomeintheUKaccountedfor£83.9bn,42.7%oftotalconsumerexpenditureonfood,drinkandcatering(£196.6bn).

Source;DEFRA;OfficeofNationalStatistics

Food Chain

Total consumers’ expenditureon food, drink and catering

(64millionpeople)

TOTAL £196.6 bn

Consumers’ expenditure on catering services

TOTAL £83.9 bn

Caterers (restaurants, cafes, canteens)

Enterprises 115,951Employees 1,623,000Sites 448,958

Food and drink retailers Enterprises 53,112Employees 1,129,000Sites 86,239

Household expenditureon food and drink

TOTAL £112.7 bn

Expansion in event catering

FSM companies serve over

4,000,000 customers each day

7A vibrant and growing sector

FSMturnoverhasreached£10.8billionand86%ofrespondentstothenationalFSMsurveyreportsthatnetrevenuesincreasedbetween2013 and2014.

Respondentswerebuoyantintheirexpectationsforcontinuedgrowthoverthenextthreeyears.

InrecentyearsoneofthekeymarketsforgrowthintheFSMsectorwas event catering. This is a service now offered by one in four of all respondents to the survey.

Turn

over

(£bn

)

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

11

10

9

8

7

6

5

4

3

2

1

1m

1m

1m

1m

of companies market and sell services as an event caterer

25%

Top trends in last three years Brands

What’s next? Predictions for future trends in the hospitality industry

Optimism for business growth

Of the companies surveyed:

Expected business growth in next 3 years:

Growth

0-15%

16-30%

Over 31%

40%

% of Companies

have developedtheir own branding to sell food

use franchisedbrands as part of their offer

8 9



sector

A vibrant and growing sector

Marketingexpertspointtothegrowingimportanceofbrandsincustomerengagement and differentiators between competitors, not only in terms of the service offer, but also as a representation of what the business stands for.Theexpectationisthattheengagementofincreasinglydiscerningcustomers will rely on the ability of brands to leverage emotional and societal values.

Around80%oftheFSMcompaniessurveyedstatedthattheynowofferedfoodpackagedundertheirownbrandsandonlyslightlyfewer70%usedfranchisedbrandssuchasStarbucksorCostaaspartoftheirserviceofferto clients.

Inthisyear’ssurvey,respondentspointedtoanexpectationforrevenuesincreaseyearonyearforthenextfewyears.Overaquarteranticipatedasignificantincrease,reflectingthehealthystateofthemarket.

TheFSMsectoroperatesinadynamicenvironmentandisresponsivetoevolvingmarkettrends.InthelastthreeyearsthetoptrendsshapingtheFSMsectorrangefromtheincreasingpopularityofstreetfoodtotheimpactofallergenregulations.Respondentstothenationalsurveyhighlightedtheinfluenceofnewcustomerdemands,increasedregulation,inparticularthe2014FoodInformationRegulation,andtheUKskillsshortageamongthehighest-rankingimpactsontheUKFSMsector.

Accordingtoindustryexperts,currentmarkettrendswillcontinuetoevolveintheshortandmediumterm.Indicatorspointtoacontinueddriveforhealthy dining options, a desire for honesty in food - from authenticity and localsourcingthroughtotransparencyandinformationatpointofsale–andanincreasingdiversityoffoodtypesandcuisines.TheStreetFoodtrendisexpectedtoplayabigpartandhand-held,quickfoodisexpectedtotakeagreatershareofthetotalmarket.ThesetrendsarepromotinggrowthinDeliandCaféstyleservices.

Thecurrentfocusoncorporateresponsibilityandsustainabilityisexpectedto increase. Whilst not an issue for all, the requirement for integrated facilities management is also predicted to grow.

Respondentsalsodrewattentiontohighlevelsofuncertaintyinrelationtolonger-termtrends.Inparticular,thebuyingbehaviouranddiningpreferencesoftheMillennialsgeneration.Settobethegreatestproportionoftheworkforceoverthenexttenyears,MillennialsareexpectedtohaveasignificantimpactontheprovisionofFSMproductsandservices.Theimpactoftechnologyisalsoexpectedtoimpactallaspectsoffoodservice-from communications with customers, through to ordering and transactions, including cashless payments.

Streetfood/foodonmove

Hea

lthy

choi

ces

Aler

gen

regu

latio

ns

Bran

ded

coffe

e of

fer

Glo

bal c

uisi

nes

Prov

enan

ce

Skillsshortage

Ambientsalad/saladbars

Healthy

STR

EET

FOO

D

Sustainability

CORPORATE RESPONSIBILITY

IFM

Millenials

TEC

HN

OLO

GY

CASHLESS

INN

OVA

TIVE

VEN

DIN

G

GLO

BA

L CU

ISIN

ESPRO

VEN

ANC

E

RETAIL BRANDS

Retail Brands PUB

LIC

SEC

TOR

VFM

All day grazing

Diversity

DELI/CAFE STYLE

SERVICE

Waste

HONESTY

33%

27%

100

80

60

40

20

0% 80%

70%

Strong representation with government continues to be important

Annual staff turnover

Recruiting and retaining talent

The sector employs 268,000

FSM employee numbers over past 10 years

Inspiring the Next Generation - The Big Hospitality Conversation

Companies expect to make between 5,000 - 10,000 new hires in the next year

What is your annual staff turnover?

How confident are you that the current government will support the hospitality industry?

Turnover % of respondents

0-10% 23%11-20% 31% 21% + 46%

10 11



sector

Recruiting andretaining talent

TheBigHospitalityConversationisauniqueplatformbringingindustryleaderstogetherwithyoungjobseekerstodiscussprospectswithinthehospitalityindustry,therebyraisingtheprofileofcareeropportunitieswithintheindustry.TheBigHospitalityConversationcampaignalsoencourages hospitality businesses across the UK to offer more quality workexperience,moreapprenticeships,andtoemploymorelocalyoung people. To date, 2,900 hospitality businesses have engaged in BigHospitalityConversationsacrosseveryregionoftheUK,generatingover 47,000newopportunitiesforyoungjobseekers.

While staff turnover rates were high for nearly half of the companies responding to the survey, results also show that nearly a quarter of companieshavestaffturnoverratesbelow10%lowerthantheUKaverage for all industries.

ThesurveyofFSMcompanieswasconductedsoonaftertheelectionofanewgovernmentinMay2015.Respondentswereaskediftheyexpectedtheincominggovernmenttosupportthehospitalityindustry.Just25%respondedpositively. Just as many were convinced that this would not be the case pointing to the need for continued advocacy and lobbying.

Operatinginagrowinganddynamicmarketplace,thesectorhasaconstantneedtoattractnewtalent.FSMcompanieshaveprovensuccessinofferingexcellentcareeropportunitiesandprogression-regardlessoftheskillslevelsof new entrants. Nevertheless, the sector still faces a skills shortage.

6%

19%

50%

25%

Very Confident

Confident

Neutral

Unconfident

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

300,000

290,000

280,000

270,000

260,000

250,000

240,000

230,000

New Jobs

Staff benefits 12


Recruiting andretaining talent

Themainbenefitsofferedtostaffareshownhere.Otherbenefitsmentionedby organisations included season ticket loans, employee support helplines and eye care vouchers. SurveyresultsshowthateightoutoftenFSMcompanieshavealready

signeduptooneoftheGovernment’sResponsibilityDeals.What benefits do you provide to your management and employees? Of those responding:

Benefit

Hea

lthc

are

Chi

ldca

reFr

ee

Mea

ls

Cyc

le

sche

mes

Spe

cial

tr

aini

ngD

isco

unte

d pu

rcha

ses

Dis

coun

ted

mea

ls

Trav

el

allo

wan

ce/

car

21%Employees

90%Employees

100%Employees

100%Employees

100%Employees

100%Employees

75%Employees

47%Employees

100%Management

100%Management

55%Management

100%Management

100%Management

100%Management

100%Management

100%Management

Women in leadership Main areas of focus

The Responsibility Deal

LordDavie’s2011reportWomen on Boards recommended steps to increase thenumberofwomenservingonboardsintheUK.LordDaviesalsosetanationaltargetforFTSE100companiestoensurethat25%ofboardmemberswerewomenby2015.

The food service sector prides itself on a good gender balance in the boardroomwith62%ofmembercompaniesstatingthatatleast25%oftheirboardmemberswerewomenandafurther44%ofcompanieswereledbywomen.

ThesurveyconfirmsthatFSMbusinessesremaincommittedtotheircorporateandsocialresponsibilities(CSR),andcontinuetoprioritiseallthekeyareasofimportanceforCSRwithintheUKhospitalitysector.

44% of companies are led by women

62% of companies have 25% or more women on their boards

The average % of women on boards is 31%

Over 80% of food and service management companies have signed up to the Responsibility Deal.

94% of businesses said that sustainability was important or critical to their business.

38% critical, 56% important, 6% neutral, 0% not important or not important at all.

Leading in responsible hospitality 13

ThePublicHealthResponsibilityDealforEngland,ledbytheCoalitionGovernmentbetween2010and2015,soughttotapintothepotentialforbusinessesandotherinfluentialorganisationstomakeasignificantcontribution to improving public health.

HospitalityandtourismbusinessessigneduptotheResponsibilityDeal,committing to take action to improve public health as employers, as well as through their commercial and community actions. The commitments resultedinsignificantinvestmentsonthepartofcompanieswhohadsigned up. These investments were primarily made to alter the way companies approached, monitored and reported on the results of theiractions.TheBHAcallsontheDepartmentofHealthtorevivetheResponsibilityDeal,buildingonthecommitmentofhospitalityand tourism businesses. The BHA is committed to working with the DepartmentofHealthtofurtherthecollaborativeandvoluntaryapproachto improving Public Health in out of home dining.

14


Leading in Responsible

Hospitality

The sector has been proactively supporting government initiatives and voluntarily leading on sustainable sourcing, health and wellbeing programmes, as well as caring for the environment around them.

Main focus areas for FSM companies ranked in order of importance

Score*Nutrition/healthyeating 99Animalwelfare/sustainablefishing 99Local sourcing 93Waste reduction 89Careinthesupplychain 77Communinityinitiatives/employment 76Ethical/fairtrade/organic 71Energyreduction 42Waterefficiency 36

*Scoreisweightedcalculationwherehighestrankeditemsgivengreatestvalue.

Health and nutrition

Companieshavecontinuedvoluntarilytoprovidesignificantinvestmentinthis area, monitoring and reporting to reduce calories, cut sugar and salt in products, and provide healthy menu options.

Manufacturers,distributersandcaterershavelongbeenmakinggreatcontributions to improve the nutrition of products or provide healthier alternative choices, and these results indicate no slowdown in progress.

100% of FSM companies are providing healthier alternatives and lower calories options.

15

BHA Nutrition Group

TheBHANutritionGroupwasestablishedin2014tobringtogethernutritionspecialistsfromFSMandotherhospitalitybusinessesintheUK.TheGroupinformstheassociation’spublichealthdiscussionswith government, and helps the BHA promote best practice across the industry. The Group also facilitates a cross reference of know-how between the larger and smaller businesses operating in UK hospitality. BHANutritionGroupMembersare:

CH&CoNestlé ProfessionalKensington Roof GardensNeds Noodle BarAmadeusWhitbreadCoca ColaUnilever

Leading in Responsible Hospitality

Providing healthier alternatives

Saltreduction

Trainingchefs/othersonhealthyeating

Removalofartificialtrans-fats

Fat reduction

Calorielabelling

Redcucingcaloriesperportion

Reducingaddedsugar

Includingmorefruit/vegetableinmenus

What are you doing in relation to health and nutrition?

100%

94%

88%

75%

81%

69%

50%

81%

88%

Merlin EntertainmentsNandosMitchells and ButlersWSHSodexo

Addressing Waste Palm Oil commitment16


Backingthegovernment’saimtoreducewastefromfoodandassociatedpackaging on a voluntary basis, the hospitality industry and its supply chainhavealreadymadesignificantprogressinimprovingenvironmentalperformance with more than two thirds having a full food waste action plan.

TheUKGovernmentcommittedtoachieving100%sourcingofsustainablepalmoilbytheendof2015.Currentlyjustunderhalfofthoseorganisationssurveyedwereachievingthis.Thisfigureisexpectedtoincreasefollowingacanvas of the industry which has shown that most businesses are now taking steps to transition toward sustainable palm oil products, or interested in doing so in the near future.

Sustainable sourcing

Inthepasttwelvemonths,therehasbeenanincreaseinthenumberofFSMcompanies providing locally sourced food, and products containing labels such as free range, fair trade and organic. 94% of FSMs are using

locally sourced food

81% are using ethical products (such as organic/ fair trade/ free range) in meals.

FSM companies ranked waste as their 4th highest priority in 2015, reflecting the commitment of the industry to improve its environmental performance.

Comprehensive food waste action plan are in place in 69% of responding companies

17

ToclosethegapinactiononfoodwastetheBHAanditsFoodServiceManagementForumarenowworkingwithpartnersSWRandWinnowSolutionsonacampaigncalled‘WasteNotWantNot’whichwillprovidebusinesseswithguidanceonfindinginnovativewaystoreducetheirwaste further.

InSeptember2015,tofurtheraidFSMcompaniesinreachingtheirvoluntary targets, the BHA produced a practical step-by-step guide to SustainablePalmOil.

Leading in Responsible

Hospitality

Leading in Responsible Hospitality

using sustainably sourced palm oil ingredients or making progress towards procuring these.

44%

List of BHA Members


18 19

1LombardStreet(Jessen&Co),London2be2serve,Haslemere60HopeStreetRestaurant,Liverpool67PallMall,LondonA.B.M.SEducationGroup,BaarABHotels,StAlbansAbbotsholmeSchool,StaffordshireAberdeenCityandShireHotelsAssociation,AberdeenABMCatering,WarwickAccentCateringServices,StainesAccor Hotels, LondonAce Hotel, LondonActClean,LondonAdmiral Group, LondonAlbertine, LondonAlexandraHotel&Restaurant,LymeRegisAllStay,LondonAlveston House Hotel, BristolAmadeus, BirminghamAmbassador Hotel, LlandudnoAmcomm Ltd, BalaeresAmericanExpress,LondonAndazLondon(Hyatt),LondonAngelHumanResources,LondonAnn’sPantry,AngleseyApexHotels,EdinburghArmy&NavyClub,LondonAroraHotels,WestDraytonArtizianCatering,WargraveArundell Arms Hotel, LiftonAscot House Hotel, HarrogateAvoca House Hotel, LondonAvvio, LimerickAynsomeManorHotel,Grange-over-SandsAzellHospitalityManagement,LondonAzzurri Group, LondonBabylon, LondonBailiffscourt Hotel, Nr ArundelBaldwinsOmega,SheffieldBalmoralHotel(RoccoForte),EdinburghBambooRevenue,LondonBar Boulud London, LondonBarclays Bank Plc, LondonBarnsleyCollege,BarnsleyBaronsPubCompany,WokingBartlettMitchell,EghamBaxterstorey(HolroydHowe),ReadingBeaufort House, LondonBedford Lodge Hotel, Newmarket

CourthouseHotelLondon,LondonCrescentHotel,HarrowCrescentHotels,MargateCrieffHydroHotel,CrieffCrinanHotel(Argyll),LochgilpheadCrownePlazaLondon-Ealing,LondonCrystalHotels,LondonD&DLondon,LondonDanesfieldHouseHotelandSpa, Marlow-On-ThamesDartMarinaHotel,DartmouthDaviesTannerPR,TunbridgeWellsDeerParkCountryHouseHotel,HonitonDickensWineBar,PowysDineContractCatering,WarringtonDiscoverFinancialServices,RiverwoodsDodd&Co,CarlisleDolphinHotel,LondonDomino’sPizzaGroup,MiltonKeynesDonningtonValleyHotel&Spa,NewburyDormyHouseHotel,BroadwayDorsettShepherdsBush,LondonDoubletreeLondonEaling,LondonDoubletreeLondonHydePark,LondonDouglasGrantAssociates,TeddingtonDrake&Morgan,LondonDraycottHotel,LondonDraytonManorThemePark,NrTamworthDriftwoodHotel,TruroDucksatKilspindie,AberladyDukesHotel,LondonDunoonHotel,LlandudnoDurrantsHotel,LondonEastLodgeCountryHouse&Restaurant,MatlockEastbourneHospitalityAssociation,EastbourneEco,LondonEcolab,NorthwichEdelweissPiano,CambridgeEdinburghHotelsAssociation,EdinburghEdinburghInternationalConferenceCentre,EdinburghEd’sEasyDiner,LondonEliorUK,LondonEliteHotels,ForestRowElliottMarketing&PR,LinfordWoodEmile’sRestaurant,LondonEmpireHotel,LlandudnoEnglishLakesHotels,WindermereEsseborneManorHotel,AndoverEstiatorioMilos,London

Beechwood Hotel, North WalshamBelCantoRestaurant,LondonBelle House, PershoreBelmont House Hotel, LeicesterBerryHeadHotel,BrixhamBespoke Hotels, LondonBest Western Hotels, YorkBicesterVillage,BicesterBinghamHotel,Richmond-on-ThamesBirdofSmithfield,LondonBleeding Heart, LondonBlueAppleContractCatering,WokinghamBlue Arrow, LutonBlueSkyPensionScheme,SidcupBoath House Hotel, NairnBoodle’s,LondonBoscastleFarmShopandCafe,CornwallBoulestin, LondonBourne Leisure Limited, Hemel HemsteadBournemouth University, PooleBoveyCastle,DartmoorNationalParkBoyesTurnerLLP,ReadingBP&SEMConsultants,LangleyBrend Hotels, BarnstapleBridgeofOrchyHotel,ArgyllBridgestreet, LondonBrigade Bar and Bistro, LondonBrighton&HoveHotelsAssociation,BrightonBrooks’s,LondonBrookwoodPartnership,WaltonOnThamesBrownsCafe,CleethorpesBrown’sHotel(RoccoForte),LondonBrownsword Hotels, BathBrynBrasCastle,CaernarfonBunzlLockhartCatering,ReadingBurgerKing,SloughBusabaEathai,LondonButley(Orford)Oysterage,WoodbridgeCaerBerisManorHotel,BuilthWellsCafé21,NewcastleuponTyneCaféFootballLimited,LondonCafePacifico,LondonCaféRoyalHotel,LondonCaféSpiceNamaste,LondonCafecino,BarnstapleCaffeBolero,WorcesterCalcotManorHotel,TetburyCalf’sHead,ClitheroeCambusO’MayHotel,BallaterCantleyHouseHotel,Wokingham

EuroHostels,GlasgowEuropeJapanCentre,LondonExclusiveHotels,BagshotExmoorWhiteHorseInn,WestSomersetExperienceNottinghamshire,NottinghamEynshamHallHotel,WitneyF&MSolutionsLimited,CoggeshallFalmouth&DistrictHotelsAssociation,FalmouthFarlam Hall Hotel, BramptonFBMLondonUK,LondonFence Gate, BurnleyFevershamArmsHotel&VerbenaSpa,HelmsleyFirstFloorCafe,WindermereFirst4skills, LiverpoolFour Pillars Group, WitneyFourSeasons,LondonFourcroft Hotel, TenbyFriendsRestaurant,HarrowFundingCircle,LondonGalvinRestaurants,LondonGather&Gather,BristolGeorgian House Hotel, LondonGibbon Bridge Hotel, PrestonGilpinLodgeCountryHouseHotel,WindermereGiraffe Group, LondonGleneagles Hotel, PerthshireGlengarryCastleHotel,InvergarryGlewstoneCourtHotel,Ross-on-Wyeglh Hotels, LondonGliffaesCountryHouseHotel,CrickhowellGlionInstituteofHigherEducation,LondonGloversSolicitorsLLP,LondonGo Native, LondonGrandHarbourHotel,SouthamptonGravetyeManorHotel,WestHoathlyGreatNepaleseRestaurant,LondonGreenwoodsSolicitorsLLP,PeterboroughGrosvenorHotel,IlfracombeGrosvenorPulfordHotel&Spa,ChesterGSSCateringManagementServices,HarpendenGuido’sRestaurant,Amersham-on-the-HillH10Hotels(Waterloo)Ltd,LondonHalkinHotel(LHW),LondonHambletonHallHotel,OakhamHamlins, LondonHampsteadVillageGuesthouse,LondonHandPickedHotels,SevenoaksHarbour&Jones,London

CaparoHotels,TorquayCapitalHotel,LondonCaraffini,LondonCareysManor&Senspa,NewForestCarltonClub,LondonCarltonHotel,TorquayCarltonTowers,GooleCarluccios,LondonCarnegieClubatSkiboCastle,DornochCaspian,WorkingtonCastleHotel,ConwyCastros,LeekCelticCateringPartnership,PontyclunCH&Co,ReadingChampanyInn,LinlithgowCharltonKingsHotel&Restaurant,CheltenhamChatsworthHotel,WorthingCherwellBoathouse,OxfordChewtonGlenHotel,NewForestChezBruce,LondonChezLindsay,RichmondChris&CherryLimited,PortsmouthChristieGroup,LondonCielHotels,PenrithCityNites,BirminghamCityofBristolCollege,BristolCityofLondonClub,LondonCityUniversityClub,LondonClarenco,StokenchurchClarke’sRestaurant,LondonClassicBritishHotels,WokingClassicLodges,ChorleyClevedonHall,ClevedonCloudHotel,BrockenhurstClubGascon,LondonClubInsure,LeedsCoSave,HorshamCoca-ColaEnterprises,UxbridgeColchesterInstitute,ColchesterColegLlandrillo,ColwynBayColliersInternational,LondonColourBondThePrinters,LondonColwallParkHotel,MalvernCombeHouseHotel,ExeterCondeNastJohansens,LondonConghamHall,KingsLynnConsiderateHoteliersAssociation,LondonCorinthiaHotelLondon,LondonCorney&BarrowWineBars,LondonCôteRestaurants,London

Harbourmaster Hotel, AberaeronHardRockInternational,LondonHarringtons,ChathamHarrisonCateringServices,ThameHart’sNottingham,NottinghamHarveyNicholsRestaurants,LondonHaysmacintyre, LondonHeadlamHall,DarlingtonHeadland Hotel, NewquayHealthMonster,LondonHebrideanPrincess,SkiptonHeidrick&Struggles,LondonHeritageLeisureGroup,ChelmsfordHiltonHotelsCorporation,WatfordHistoric House Hotels, LondonHistoricSussexHotels,MidhurstHoganLovellsInternationalLLP,LondonHolbeckGhyllCountryHouseHotel,WindermereHoldsworthHouseHotel,HalifaxHolidayVillaHotel&SuitesLondon,LondonHotelFelix,CambridgeHotelRiviera,SidmouthHouseofCommons(Catering),LondonHouseofLords(Catering),LondonHowardsHouseHotel,SalisburyHQ Theatres and Hospitality, LondonHTKLimited,IpswichHuddersfieldCentralLodgeHotel,HuddersfieldHuffkins, BurfordHyattRegencyLondon,TheChurchill,LondonHydroHotel,EastbourneIlForno,LiverpoolImperialHotel,GreatYarmouthIndianZingRestaurant,LondonInterContinentalHotels,DenhamInterstateEuropeHotels&Resorts,BirminghamIsleofEriskaHotel,ByObanJava&Jazz,ForestRowJerseyChoice,StHelierJersey Hospitality Association, JerseyJoe Allen, LondonJohnsonsStalbridgeLinenServices,ShaftesburyJones Lang Lasalle, LondonJumeirahCarltonTowerHotel,LondonK&KHotelGeorge,LondonKWestHotel&Spa,LondonKaba, TivertonKaiMayfair,LondonKelhamHouseCountryManorHotel,Newark

List of BHAMembers


20 21

Kent Hall Hotel, LondonKimbolton Lodge, BedfordKinloch House, BlairgowrieKinlochLodgeHotel,SleatKnappgarden&SohoNorthRestaurant,SarnaKnockinaamLodge,StranraerKnockomie Hotel, ForresLaBarbe,ReigateLa Brasserie, LondonLa Gaffe Hotel, LondonLaPorteDesIndes,LondonLakeCountryHouse&Spa,LlangammarchWellsLakes Hospitality Association, WindermereLakeside Hotel, Newby BridgeLamont Pridmore, WorkingtonLancaster London, LondonLangar Hall Hotel, NottinghamLangleyCastleHotel,HexhamLasIguanas,BristolLastingham Grange Hotel, YorkLCABusinessSchoolLondon,LondonLe Gavroche, LondonLeManoirauxQuat’Saisons,OxfordLeanderClub,Henley-on-ThamesLeedsMetropolitanUniversity,LeedsLegacy Hotels, Henley-in-ArdenL’enclume,Grange-over-SandsLexingtonCatering,LondonLino’sRestaurant,WirralLinthwaite House Hotel, WindermereLiverpool Hoteliers Association, LiverpoolLiverpoolRestaurantAssociation,LiverpoolLivingVentures,KnutsfordLlandudno Hospitality Association, LlandudnoLlangoed Hall, BreconLochMelfortHotel&Restaurant,ObanLodgeHotels(Lincoln),LuckingtonLondon Bridge and The Lister Hospitals, LondonLondon Bridge Hotel, LondonLosehillHouseHotel&Spa,HopeLucknamParkHotel,ChippenhamLuckylink, LondonLuptonFawcettDenisonTill,LeedsMadeInBelfast,BelfastMalmaisonHotels,LondonManchesterMarriottV&A,ManchesterManchesterMetropolitanUniversity,ManchesterMandarinOrientalHydePark,LondonManxHospitalityPartnership,IsleofManMarc,London

RedbrickHouse,MansfieldRedcoatsFarmhouseHotel&Restaurant,HitchinRedefineBDL,LondonResponsibleHospitalityPartnership,ThameRestaurantTristan,HorshamRhosFynachRestaurant,RhosonSeaRibbleValleyInns,RibchesterRigolettoRestaurant,BicesterRiverHotel,OxfordRiversideHotel&LeisureClub,KendalRoast,LondonRose&Crown,YorkRosewoodLondon,LondonRousePartnersLLP,BeaconsfieldRowhillGrangeHotelAndUtopiaSpa,WilmingtonRowtonCastle,ShropshireRoyalAirForceClub,LondonRoyalAutomobileClub,LondonRoyalCorinthianYachtClub, Burnham-on-CrouchRoyalGardenHotel,LondonRoyalOakHotel,BetwsYCoedRoyalYork&FaulknerHotel,SidmouthRuddingParkHotel,HarrogateRules,LondonRussellsofYork,YorkRutlandInnCompany,ClipshamRydgesKensingtonLondon,LondonRye&DistrictHotels&CaterersAssociation,RyeSACO,BristolSaiEventsUK,GlasgowSaint&Co,CarlisleSavilleConsultancyServices,HerefordSavillsUK,ExeterSavoyParkHotel,AyrScafellHotel,KeswickScarboroughHospitalityAssociation,ScarboroughSeymourHotelsofJersey,JerseyShakespeareHotel,LondonShamblesItalianRestaurant,BarandGarden,TeddingtonShampers,LondonShangri-LaHotel,LondonShearingsHolidayHotels,TorquaySheffieldHallamUniversity,SheffieldShieldyourself,ManchesterSiamParagon,EastMolesey

Marche,BirminghamMarlinApartments,LondonMarriottHotels,LondonMatricardisBar&Restaurant,Henley-in-ArdenMaybourneHotelGroup,LondonMELondon,LondonMeejana,WeybridgeMeliaWhiteHouse,LondonMelitaHouseHotel,LondonMellingtonHall,PowysMeltons,YorkMerlinEntertainments,LondonMerlynCourtHotel,LondonMesonDonFelipe,LondonMetropolitanLondon,LondonMetropolitanRestaurants,LondonMewsofMayfair,LondonMillennium&CopthorneHotels,LondonMilsomHotels,ColchesterMinelLeisure,NewcastleuponTyneMitchells&Butlers,BirminghamMonkFrystonHallHotel,LeedsMontcalmHotelLondon,LondonMoorfieldGroup,LondonMorstonHallHotel,HoltMountCharlesGroup,BelfastMPMCatering,ShrewsburyMrThomas’sChopHouse,ManchesterMullionCoveHotel,HelstonMumtazRestaurant,BradfordMWEat,LondonMyhotelBloomsbury&Chelsea,LondonMyhotelBrighton,BrightonNando’sChickenland,LondonNeds Noodle Bar, LondonNewEnglandHotel,LondonNew Lanark Hotels, LanarkNewMayflowerChineseRestaurant,LondonNew World, LondonNewayInternational,LondonNH Harrington Hall Hotel, LondonNincomsoup, LondonNorthWalesTourism,ColwynBayNorthcote, BlackburnNorthernHotel,Bexhill-on-SeaNorthernIrelandHotelsFederation,BelfastNorwichCityCollege(Restaurant),NorwichNoura, LondonOakwood,LondonOatlandsParkHotel,Weybridge

Sidmouth&DistrictHospitalityAssociation,SidmouthSidmouthHotels,SidmouthSiennaRestaurant,DorchesterSilverLining,GosportSilvertservice,DaventrySingletonLodgeCountryHouseHotel, Poulton-Le-FyldeSkegness,EastCoast&WoldsHospitalityAssociation,SkegnessSofraRestaurants,LondonSouthportHoteliersAssociation,SouthportSpacily,LondonSpaghettiHouse,LondonSpartHouseHotel,AccringtonSpecialistWasteRecycling,LondonStBride’sHotel,SaundersfootStJames’sHotelandClub,LondonStJohnBar&Restaurant,LondonStMichael’sManorHotel,StAlbansStMoritzRestaurant,LondonSt.John’sTavern,LondonSt.Patrick’sInternationalCollege,LondonStarboardHotels,WembleyStarwoodHotelsandResorts,LondonStaybridgeSuitesNewcastle,NewcastleuponTyneStephensonHarwoodLLP,LondonStirrupsCountryHouseHotel,BracknellStudioSix1992,LondonStudleyHotel,HarrogateStylePsychology,LondonSwanage&PurbeckHospitalityAssociation,SwanageSwintonParkHotel,RiponSwissInstituteforManagementandHospitality,SwitzerlandSynergyHealth,MonmouthshireTAHotelCollection,AldeburghTabai, LondonTampNSwirl,NorthallertonTampopo,ManchesterTenby House, TenbyTGIFriday’s,LutonThai Pot, LondonThe Academy, LondonThe Angel Hotel, AbergavennyTheAngelHotel,BurySt.EdmundsTheAngelInn,SkiptonThe Automobile Association, BasingstokeTheBarrelInn,HopeValley

OceanHotel,SandownOckendenManorHotel,CuckfieldOCSInternationalFacilitiesManagementServices,CrawleyOldBridgeHotel,HuntingdonOldHallHotel,BuxtonOldKingsArmsHotel,PembrokeOldPlowBistro,SpeenOliveCateringServices,RatcliffeCuleyOlivetreeRestaurant,SouthamptonOneAldwych,LondonOpulentFoodsCompanyLimited,HatfieldOtus&Co,LondonOxford&CambridgeClub,LondonOxfordBrookesUniversity,OxfordPark House Hotel, NorfolkParkLaneMewsHotel,LondonParkPlazaCountyHall,LondonParkPlazaVictoriaLondon,LondonParkdean Holiday Parks, Newcastle upon TyneParkwoodHotelatMarbleArch,LondonPatchareeThaiRestaurant,KingstonUponThamesPeace And Loaf, NewcastlePeel Hotels, LondonPekingGardenBramall,StockportPembrokeshire Tourism, PembrokeshirePenkerris,StAgnesPenmaennuchafHallHotel,DolgellauPenningtonsManchesLLP,LondonPenventonParkHotel,RedruthPen-Y-DyffrynCountyHotel,OswestryPen-Y-Gwryd Hotel, GwyneddPepeSale,ReadingPeruga,StockportPlanted, BathPontis Group, LondonPortersEnglishRestaurant,BerkhamstedPortlandHotels,EdinburghPrideCateringPartnership,GuildfordPrideofBritainHotels,FoxleyPrincipal Hayley Hotels, HarrogateProgressiveTraining,StAlbansPSL-TheFoodProfessionals,LeamingtonSpaPubs of Ulster, BelfastQHotels Limited, LeedsQueensberry Hotel, BathRadissonEdwardianHotels,HayesRaemoirHouseHotel,BanchoryRajofIndia,LondonRedCarnationHotels,London

The Beaumont, LondonThe Beaver Hotel, LondonTheBeechTreeInn,CardiffTheBelfry,SuttonColdfieldTheBellInn,Horndon-on-the-HillTheBlackSwanInn,CulgaithTheBoatsideInn,HexhamTheBournemouthAccommodation&HotelAssociation, BournemouthThe Brickwall Hotel, BattleTheBuccleuch&QueensberryHotel,ThornhillTheBuellConsultingGroup,MedsteadTheCaledonianClub,LondonTheCastleHotelNeath,NeathTheCavendishLondon,LondonTheCelticManorResort,NewportTheCharlesBathurstInn,RichmondTheChatsworthHotel,EastbourneTheChesterGrosvenor,ChesterTheCottageHotel,KingsbridgeTheCottageInTheWood,MalvernTheDevonshireArmsCountryHouseHotel &Spa,SkiptonTheDiplomatHotel,LondonTheDorchester,LondonTheDoyleCollection,BallsbrideTheEastIndiaClub,LondonTheEveshamHotel,EveshamTheFatDuck,BrayThe Feathers Hotel, LedburyTheFrenchHorn,ReadingTheFrenchTable,SurbitonTheGeneralTarletonInn,KnaresboroughThe George Hotel, HathersageTheGeorgeofStamfordHotel,StamfordTheGlasshouse,EdinburghThe Glasshouse, KewThe Godstone Hotel, GodstoneThe Goring Hotel, LondonTheGranbyInn,MorpethThe Great Barr Hotel, BirminghamTheGreyhoundInnatStockbridge,StockbridgeTheHonourableSocietyofLincoln’sInn,LondonTheHotelCollection,HinckleyTheHouseofSt.Barnabas,LondonTheHoxton,LondonTheKensingtonWineRooms,LondonThe Landmark London, LondonThe Lanesborough, LondonThe Langham London, LondonTheLimeTree,Manchester

List of BHAMembers

List of BHAMembers


22 23

TheLincolnCentre,LondonThe Lodge at Kingswood, KingswoodThe Lovat, Fort AugustusTheLowryHotel,ManchesterTheMagpieCafe,WhitbyTheMandevilleHotel,LondonTheManoratWeston-On-The-Green,BicesterTheManorHouseHotel,BerwickUponTweedThe Nare Hotel, TruroTheNationalLiberalClub,LondonTheNationalTrustForScotland,EdinburghTheNewClub,EdinburghTheNorfolkClub,NorwichTheNorthernQuarterRestaurant&Bar,ManchesterTheOldCourseHotel,GolfResort&Spa, StAndrewsTheOldVicarageHotel,AmblesideTheOldeShipInn,SeahouseThePearTreeatPurton,SwindonThePennClub,LondonThe Pheasant, HarlingtonThePinesHotelAndRestaurant,ChorleyThePipe&GlassInn,BeverleyThePoachersInn,DorchesterThe Portobello Hotel, LondonThe Private Health Partnership, BaildonTheRezidorHotelGroup,LondonTheRisingSun,LynmouthTheRitzLondon,LondonTheRobertGordonUniversity,AberdeenTheSavoy,LondonTheShibdenMillInn,WestYorkshireTheSloaneClub,LondonTheSquare,LondonTheStaffordLondon,LondonTheSwanatStreatley,Streatley-On-ThamesTheTorridon,WesterRossThe Tourism Business, YorkTheTravellersClub,LondonTheUniversityWomen’sClub,LondonTheVictoriaHotel,BamburghTheVineyardAtStockcross,NewburyTheWatersideInn,BrayTheWestwoodHotel,OxfordTheWhiteSwanInn,PickeringThe Willowbank Hotel, LargsThe Windermere, LondonThe Woodhouse Hotel, LargsTheWordsworthHotel&Spa,GrasmereTheZetter,London

Thomas Franks, BanburyThreadneedles, LondonThreeAcresInn,HuddersfieldThreeHorseshoesInn,LeekThree Lions, FordingbridgeThurlestone Hotel, KingsbridgeTorbay Tourism Association, TorquayTotaljobsGroup,LondonTown&CountryLodge,BristolTownHouseCollection,EdinburghTravelodge Hotels, ThameTravlaw LLP, LeedsTreglos Hotel, Nr PadstowTrumpInternational,BalmedieTrunkwellMansionHouse,ReadingTurpinSmaleCateringConsultancy,LondonTwelveRestaurant&LoungeBar, Thornton-CleveleysTwycrossZoo,AtherstoneTynedale Hotel, LlandudnoUnionJackClub,LondonUniversityCollegeBirmingham,BirminghamUniversityofCentralLancashire,PrestonUniversityofDerby,DerbyUniversity of Northumbria, Newcastle upon TyneUniversity of Portsmouth, PortsmouthUniversityofSurrey,GuildfordUniversity of Ulster, NewtownabbeyUniversity of West London, LondonUtilitywisePlc.,SouthShieldsVacherin,LondonVegasHotel,LondonVenners,HarlowVinoteca,LondonVivoTaste,LondonVrisaki,LondonWShipsey&Sons,SalisburyW7,EmsworthWarren House, KingstonWasco, BalaWateredgeInn,AmblesideWaterscan,ChichesterWembleyNationalStadium,LondonWentworthClub,VirginiaWaterWentworth Hotel, AldeburghWestminsterKingswayCollege,LondonWestmorland Limited, PenrithWestonParkEnterprises,NrShifnalWestportServicedApartments,DundeeWetherby Whaler Group, WetherbyWetherbyWhalerWakefield,Wakefield

WhistleHospitalityMarketing,NorthwichWhitbreadHotels&Restaurants,DunstableWildmoorKingsHeadCirencesterLLP,CirencesterWilliamMurrayCommunications,CroydonWilliamsonMortonThorntonLLP,StAlbansWindsor House Hotel, LondonWinnowSolutions,LondonWinteringhamFields,ScunthorpeWitcherybytheCastle,EdinburghWmConsultancy,DublinWoodlandCountryHouseHotel,HighbridgeWorsley Arms, YorkWyndhamHotelGroupEurope,LondonYasmeenRestaurantandCatering,LondonYo!Sushi,LondonYoungCheng,LondonYuetBenRestaurant,Liverpool

List of BHAMembers BHA Partners Page

Ourbusinesspartnerssupporttheaims,objectivesandvaluesoftheBHA.BHA members have also told us that certain services are essential to make theirbusinessesrunmoresmoothly,bemorecost-effective,andprofitable.Therefore they have access to attractive offers from BHA partners that have been picked for their qualities and services.

TheHospitalityEconomyPartnershipgroup

Business Partners

Legally speaking

Web: www.bha.org.ukTel: +44 (0)207 404 7744Email: [email protected]: @BHAtweets

Address: Augustine House, 6a Austin Friars, London EC2N 2HA

SPOTLIGHT ON FOOD SERVICE MANAGEMENT · key trends shaping the future of the UK Food Service...

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