Cumbria PartnershipNHS Foundation Trust presents

Spotlight Awards 2012 Rheged, Penrith – Friday 9th March 2012

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Programme for the evening

19.00 Drinks reception

19.30 Dinner

21.00 Award ceremony

22.30 Disco

01.00 Depart

Your PresenterThis year we are pleased towelcome Andy Crane topresent the SpotlightAwards ceremony. Andycurrently hosts Drivetime onBBC Radio Manchester – thelatest job in a broadcastingcareer that spans twenty eight years!

Beginning in 1983 at Manchester’s Piccadilly Radio he thenjoined Capital Radio and made the move south. 1986 sawAndy join Children’s BBC and begin the television role thatwould make him a household name.

More recently he spent six years as the senior news anchorat Channel m – winning the RTS award for Best RegionalPresenter in 2009.

Andy is 47 and has been married to Caroline for 19 years.They have three girls, Eleanor 18, Annabel 16 and Beth 13.

The Spotlight Awards are sponsored by:

Dear Guests,

I am delighted to welcome you all to the fourth annual Spotlight Awards.These are my first awards as Chair of the Trust and, as I read through each of the entries, I was moved and inspired by all the fantastic staff that were nominated.

Spotlight celebrates the commitment and high quality work that takes placewithin Cumbria Partnership NHS Foundation Trust and this year we are alsohighlighting the integration work of our teams.

We value all our staff and appreciate the commitment that everyone shows toprovide the best possible care to the people of Cumbria. These awards are agreat opportunity for managers and colleagues to tell us who they feel makesan outstanding contribution and deserves extra recognition. The ‘Here for You’award provides a wonderful way for the people who use our services to showthe impact an exceptional staff member can have on people’s lives.

All of the nominees are worthy candidates and we are proud to have themworking in our Trust. Best of luck to the shortlisted candidates and I hope youall have an enjoyable evening.

Kind Regards,

Mike Taylor, Chair

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Unsung Hero AwardsThese awards are for staff who provide a serviceabove and beyond what is expected. Unsungheroes make a real impact, are good teamplayers and a positive example to others. Theshortlisted nominees are:

AllerdaleVicky Nixon, Assistant Practitioner, Therapy Team, Maryport Cottage Hospital

“Vicky’s warm, confident personality and huge clinical knowledge andexperience has inspired many patients to reach their rehab goals. Sheapproaches problems and supports patients and colleagues with a calmconfidence; her ability to be positive and accept a challenge is of huge benefitto our team and keeps us all going.”

Phyllis Pugh, Health Care Assistant, Ellerbeck Ward,Workington Community Hospital

“Phyllis has worked on the ward for 32 years and is an inspirational role modelto all members of staff, giving guidance and encouragement. She gives 100%and is greatly admired by patients and their families. Phyllis will retire this yearand the core values of caring with genuine compassion will continue withthose who have been guided by this remarkable lady.”

Maxine Sharp, Health Care Assistant, Ellerbeck Ward,Workington Community Hospital

“Maxine continually strives to ensure all patients are provided withindividualised holistic care, and encourages other members of staff to ensurethe highest standard of care is provided. Maxine is always improving andenhancing her skills and knowledge and is a shining example of the healthcare assistant role.”

CarlisleLeanne Hunter, Domestic, Oakwood Assessment Unit

“Leanne has a bright, pleasant and sunny disposition. She makes Oakwood a safer, nicer place for patients and staff alike and she always has a smile and a few words for everyone on the unit. When the nursing team is busy she will often set the table for tea and help serve meals to patients withoutbeing asked. It’s the small acts of kindness which makes a huge difference to patients.”

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Annette Routledge, Diabetic Liaison Sister

“Annette has been a member of the diabetes team for over 20 years, and hasbuilt an outstanding rapport with both fellow health care professionals andpatients. She provides inspirational leadership to others in the team andbalances overwhelming clinical commitments with that of mentoring andproviding professional and pastoral support across the county.”

Mary Scott, Community Psychiatric Nurse, Older AdultsMental Health Team

“Mary frequently goes the extra mile helping service users get toappointments, picking up medication and helping them access other servicesand support. She is highly regarded by others for her working in partnershipwith other professions and agencies, and embraces change and newdevelopments. Mary is retiring this year after four decades of working in theNHS, and will be sorely missed.”

Children’s ServicesAlison Burgess, Consultant Systemic and Family Therapist

“Alison is absolutely dedicated and her forward thinking, visionary practice has inspired and encouraged her team members to develop their skills andconfidence. She has led the Trust’s developments in Family Therapy servicesand also teaches with the Scottish Institute of Human relations.”

Marion Grey, Nursery Nurse Team Leader

“Marion has worked with children at the Footsteps Child Development Centrefor more than 20 years and is a rock to many families coping with the impactof their child’s disabilities. Her drive, determination and dedication to supporther clients are an inspiration to her colleagues.”

Elaine Lawson, Specialist Children's Community Nurse

“Elaine has worked tirelessly to improve outcomes for children with long termcontinence problems and is passionate about communicating the positiveeffects on self esteem, development and independence early intervention byhealth visitors and school nurses can have.”

CopelandCheryl Batty, Administration Assistant, Copeland Locality Team

“Cheryl is a valued member of the team, nothing is too much trouble for herand she continues to take on new challenge after new challenge. She has acalm, caring and cheery approach and has brought organisation and structureto the locality. Without her ongoing commitment, support and dedication, wewould be lost!”

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Award nominees

Vicky Nixon Annette Routledge

Maxine Sharp Mary Scott

Carlisle Older Adults Community Mental Health Team

Emily Williams Heidi Manion

Alison Burgess Elaine Lawson

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Liz Turnbull and Cheryl Batty

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Rowena Fox, Speech and Language Therapy Assistant, West Cumberland Hospital

“Rowena is very popular with all the patients; she always puts them first and isa huge asset to the Speech After Stroke Scheme. Having worked hard on herown recovery from a stroke a few years ago, she has a unique bond andempathy with stroke patients and always gets the best from them.”

Liz Turnbull, Clinical Services Manager

“Liz is an outstanding individual who has taken up her role with vigour,professionalism and a ‘can do’ attitude. It is second nature for her to lead byexample, continually improving standards of care and supporting andmotivating her staff in times of change and challenge. Liz is a hidden gem; sheis highly valued and a pleasure to work with.”

EdenSue Elliot, Senior Physiotherapist and Professional Lead

“Sue is champion for the frail older adult, affording them the respect, dignityand equality they deserve. She has been instrumental in setting up the FallsPrevention Programme and the Cardiac Rehabilitation Group, and plays anactive role in palliative care. Her calm, professional and friendly mannerencourages patients to reach goals and maintain their quality of life.”

Heidi Manion, First Step Team Leader

“I have never had a team leader give so much support and do so withenthusiasm and a fantastic sense of humour. She consistently goes the extramile and treats everyone with the utmost respect, bridging the gap betweenmanagement, practitioners and patients incredibly well.”

Sally Poynton, Practice Nurse, Appleby Health Centre

“Sally has developed a role in which she supports and cares for patients who are newly diagnosed with cancer or another terminal illness. She hasdeveloped strong links with the Macmillan nursing service and Age UK andhas even set up a bereavement support group. Her work is instrumental inensuring that terminally ill patients and their families are fully supported.”

Furness Katie Hillman, Staff Nurse

“In just over a year Katie has gone from being a newly qualified nurse to ahighly valued member of staff. She is an energetic, keen, caring and motivatednurse who looks at each patient as an individual.”

Joanne Jefferson, Primary Mental Health Team Administrator

Joanne has provided unfaltering support to the team for the past 8 years andis always there to help out in a crisis. Joanne also volunteers as a supportworker for young women diagnosed with breast cancer and is an inspirationto her colleagues.”

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Abbie Young, Clinical Pharmacist

“Abbie is a very committed member of staff who strives for excellence andalways puts a patient’s safety and wellbeing first. She is very unassuming anddoes not realise how much she is appreciated by the patients and teams sheworks with.”

South LakesJanet Gallacher, Community Psychiatric Nurse

“Janet is a remarkable team member who has been a dedicated mental healthnurse for 32 years. She is sensitive and understanding and has placed theneeds of patients at the centre of their care, often working out of hours to suit the needs of her patients. This nomination is to shine a light on thecumulative effect of her many years of service to patients with severe andenduring mental illness.”

Diane Graham, Nurse Practitioner

“Diane started life as an SEN at Westmorland General Hospital 35 years agoand has always used her great drive to lead by example. She is now a qualifiednurse practitioner and is indeed an unsung hero.”

Sarah Graham, Assistant Practioner

“Throughout her time with the team Sarah has always been positive, willing tohelp and never says ‘no’. Her calm, sensitive and practical approach hasearned her the respect of both her clients and colleagues.”

Support ServicesLorraine Koertzen, Project Administrator, Future Skilling Project Team

“Lorraine provides a consistently high level of service in her role in theLearning Network. She has worked hard to ensure that new staff to the teamhave been made welcome and supported, introducing webcams to supportstaff working in other offices and even organising team charity races.”

Vicky Upright, Future Skilling Project Officer

“Vicky is an invaluable member of the team. Within days of joining the team,she went from providing support to managing the corporate induction processand took this considerable responsibility in her stride. She’s stepped into thebreach when other members of the team have needed last minute support and has shown dedication, unfailing commitment and consistentlyhigh standards.”

Emily Williams , Communications Officer

“Emily has brought a lot of new skills into the team, including social mediaand film production, which has helped us promote key information andenhance the reputation of the Trust. She is a popular member of the team and we receive excellent feedback from members of staff, the media andpatients alike. Nothing fazes her and her positive attitude makes her a creditto the organisation.”

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Award nominees

Learning Network Research and Development Team

Maryport Therapy Team Abbie Young

West Cumbria Community Respiratory Team

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Workington Community Hospital Porters

Milnthorpe District Nursing Team

Janet Gallacher Katie Hillman

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Team of the Year AwardsThese awards will be presented to clinical and supportteams, which provide a high quality service, arereliable and strive for continuous improvement. Thenominated teams work well together and support oneanother. The shortlisted nominees are:

Clinical Team of the YearCarlisle Older Adults Community Mental Health Team

“This team continue to develop their services working closely with colleaguesin the Ruskin Dementia Assessment service and voluntary sector to put theirdementia patients at the centre of care. They are able to ensure services work to support the patient and their carers whilst achieving high levels of compliance and developing closer integrated working across the healthcare community.”

Children’s Physiotherapy Team

“This team work very hard to allow children with disabilities and their familiesto reach their optimum goals. Their care, concern and respect for each otherprovides a supportive working environment that allows the team to shape anddevelop their services for all their clients.”

Copeland Older Adults Community Mental Health Team

“This warm and caring team are highly motivated and are always striving toimprove their practice. They understand the need for clients to receive the bestpossible service regardless of where they are on their patient journey”whichhas delivered positive outcomes for many service users.

Learning Disability and Acquired Brain Injury Management Team

“The wider Trust could learn from the way this management team works,supports and engages with their staff to get the best all round performance.The team leaders actively promote continued professional development andtheir staff have achieved qualifications ranging from NVQ through to Masterdegree level.”

Maryport Therapy Team

“This small multi-disciplinary team have developed and established a newservice providing a holistic view of patient’s needs. They support each otherand use their shared knowledge to improve the care they provide, their newday rehabilitation service has patients who never want to leave as they thinkit’s so good!”

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Milnthorpe District Nursing Team

“This team have collectively committed their time to implement modules ofthe Productive Community Services Series and ‘release time to care’ whilstcontinuing to deliver high quality patient centred care. They now have efficientprocesses to ensure they always have what they need, when they need it inthe right place and the right quantities.”

Unscheduled Community Care Team - Carlisle

“This team uses their different skill sets to work together to support andenhance each other whilst building a service which keeps the patient as thefocal point. Every day they are working with colleagues across the NHSlooking for ways to develop what they do and influence change withinunscheduled care.”

West Cumbria Community Respiratory Team

“The support provided by this team to the other pulmonary rehabilitationteams in the county has been invaluable. The West Cumbria team are working hard to provide a holistic service which provides patients withrespiratory disease or those recovering from heart failure support, education and rehabilitation programmes.”

Support Team of the YearAdmin Assistants - School Nurses & Health Visitors, Penrith Health Centre

“Bernie and Ruth are willing to do whatever is necessary to offer reliable anddependable support to our busy team. They are what makes our team greatand we are very lucky to have them.”

Facilities - Domestic Services Department

“Staff within this team are doing a physically demanding job to maintain highstandards of cleanliness and are often acting as a reassuring point of contactfor in-patients on busy wards. I am extremely proud of this team and theinvaluable work they do.”

Learning Network Research and Development Team

“This purpose of this team is to develop high quality research in the Trust toimprove the current and future health of the people we serve. We are nowrecognised by our partners for our experience in delivering research in a ruralenvironment. This has been achieved by joint working across partners,clinicians and team members.”

Workington Community Hospital Porters

“The flexibility of this dedicated team means that they are a vital part ofcommunity services. Their dedication and hard work across services in Allerdaleoften goes unnoticed.”

Award nominees

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Helen Boit Julie Graham

Paul O’Donnell Mandy Glencross

Carlisle Short Term Intervention Team

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Michelle Napier Linda Turner

Joanne Jefferson Vicky Upright

Unscheduled Community Care Team - Carlisle

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Leadership AwardThis award will be made to an individual whodemonstrates outstanding leadership qualities,commitment and drive. The nominees in thiscategory lead by example, encourage andmotivate staff, and are good communicators.The shortlisted nominees are:

Helen Boit, Acting Clinical Nurse Manager – Copeland Unit

“Helen is a dynamic and proactive leader who has led by example toencourage and motivate her staff by embracing new systems and processesand supporting her team on their change journey. She is dedicated, flexible,motivated and committed to the ongoing development of her staff, the unit,ocality and organisation.”

Fiona Dixon, Learning Disability and Acquired Brain InjuryService Manager

“Fiona has an incredible ability to rally staff and has worked tirelessly for theservice for many years. She communicates strategic changes so that everymember of her staff feels both valued and considered.”

Julie Graham, Team Leader

“As a team leader Julie is inspirational, motivational, balanced anddemonstrates an exceptional level of integrity in all that she does. Herexceptional skills as a line manager make this the most cohesive and dedicatedteam I have worked in.”

Paul O’Donnell, Mental Capacity Act Lead

“As a nationally recognised figure in his specialised field, Paul is an inspirationto his colleagues and other professionals. Paul epitomises the leadership,professionalism and inspirational ideal we hope for all our staff and is alwayswilling to devote his time, knowledge and skills to others.”

Linda Turner, Community Learning Disability Nurse

“I have nominated Linda not only for her leadership skills but also for hercontinuing commitment to the improvement and development of qualityservices for our client group. She is a highly skilled and knowledgeablepractitioner whose drive and work ethic is exemplary.”

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Here for You AwardWe asked the people who use our services and theirfamily and carers to nominate individuals or teamsthat they feel have made a real difference to theirlives. We have been overwhelmed by the number ofmoving and personal stories that we have received,and it was incredibly difficult to pick a winner out ofall the fantastic nominations. The shortlistednominees are:

Mandy Glencross, Young People’s Substance Misuse Worker,DASH, West Cumbria

“I really don’t know where I’d be without Mandy. She’s been there when I’vefelt the lowest in my life, and has been there to see the best I’ve done in mylife. She inspires me a lot as a person to look up to and as a good role model.I’ve even thought about becoming a councillor myself so I can help people thesame way that Mandy has helped me.”

Sue Hornby, Mental Health Nurse, Dova Unit, Barrow-in-Furness

“Sue was my named nurse and I cannot praise her professionalism andconsistency of superb care enough. She was a tremendous support to myparents; they are forever grateful to her for easing this very painful time forthem. She really listened and this gave me the confidence to move forwardfrom a depression that I had been stuck in for years.”

Michelle Napier, Rehabilitation Assistant, Copeland ShortTerm Intervention Team

“Patients come first to Michelle and she really goes beyond the call of duty tomake sure their needs are met. When my Mum was totally against havingcarers come out to the house, Michelle took the time to talk thought it withher and even came round the first few days to check everything was going okwhich gave my Mum peace of mind. She really is a star.”

Carlisle Short Term Intervention Team

“This team helped my mother get used to living in her own flat againfollowing a fall and a spell in nursing home care. They are pleasant, patientand caring, and have been invaluable, providing useful equipment and anenormous amount of encouragement.

Sylvia Walton, Say It Coordinator, Speech and LanguageTherapy Service

“I had a stroke, was in a wheelchair and not speaking. Everything was bleak.When Sylvia came to our house she gave hope and laughter. She was veryencouraging and patient. Always cheerful, helpful and always, alwayslaughter. Laughter was the main thing. Life saver really.”

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Chairman’s Award

This award will be presented by our Chairman,Mike Taylor, to the shortlisted nominee who inhis opinion best deserves recognition for goingthat extra mile and is an excellent role model forthe Trust.

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Rapid Response

by Karen Booth – Unscheduled Care Team, Carlisle

Rapid Response Team, prompt nursing's our claim

Admission prevention, that is our aim.

Early discharges; we facilitate those too,

With the help of our friends in the rehab crew!

You name it, we sort it,

There is little we can’t do,

From IVs to catheters, wound care and (poo!)

Caring for patients, when poorly and alone,

The name of the game is "Closer to Home!!"

A referral by phone call and we are on our way ...

May not see the desk for the rest of the day.

The car is our office, we carry quite a load,

Any more in the boot and it may just explode!

We're a friendly bunch and we all get on grand,

With Angie at the helm as a guiding hand!

Three years hard work, developing a team

When you see us in action, well we work like a dream!!

Liaising, assessing and coordinating care,

Mix these together and we're almost there.

Add understanding, kindness and professional skills

Then we're ready to manage most of your ills!

Keeping patients at home is our primary aim

Providing quality healthcare that's the name of the game!!

Workwell:) would like to extend special thanks to the judging panel:Tracy BrimageDr. Jim CoxBarbara CroslandSheila GoodliffeGillian MathewsPhilip MoorhouseSara MunroCarmel RichmondElissa RobinsonMike Taylor

and our sponsors:Mansell Construction Services Ltd.P+HS ArchitectsDSSR Consulting Engineers