CUSTOMEREXPERIENCEMANAGEMENTASIA SUMMIT

2nd Annual

SPONSORSHIP PROSPECTUS

SPONSORED BY: BROUGHT TO YOU BY:

Main Conference: 14th - 15th October 2014 Pre-Conference Focus Day: 13th October 2014 Venue: Amara Sanctuary Resort Sentosa, Singapore

Defining the future of customer experience management

www.customerexperienceasia.com

INTRODUCTION

B2C and B2B streams for you to align best to your unique value proposition

5 in-depth workshops to take deep dive into hot topics such as big data and analytics and social media

Interactive roundtable discussions led by experts for better networking, deeper conversation, easier sharing

Unprecedentedall-star C-level panel putting decision makers on the spot to help you better influence them to gain support for your CEM strategy

Join 150+ CEM leadersfrom across Asia at this exciting summit to better differentiate your brand and develop customer intimacy in a manner that improves share of wallet

NEW FOR 2014This October, 150+ Asia industry leaders will come together to define the future of customer experience management. 30+ industry expert speakers will provide in-depth insights on customer journey mapping, customer centricity, social media, omni-channel, big data, and engagement of the changing consumers.

This year, the summit continues to pursue its mandate in showcasing what’s breaking ground in both local and global companies when it comes to CEM.

This is the right time and right platform to reach all your potential buyers who are driving customer experience management in their organisations!

“81% of C-suite executives across Asia believe that customer experience is key to improved financial performance. However, 72% of them evaluated their current customer experience as being average or poor.”

Do you provide products or solutions to bridge this huge gap? Are you ready to engage directly with key decision makers from the CEM sectors? Do you want to clearly differentiate your offering at a time when many organisations in Asia are looking to transform their customer experience?

Customer Experience Management Summit Asia is the only meeting place where you can meet and engage with key decision makers across Asia and various industries, forearmed with knowledge of their upcoming transformation plans.

Our CEM practitioners will need your help if your company provides any of the following solutions: Data Analytics, Cloud, Customer Experience Management Solutions and Consultants, VOC Software, Contact Center Outsourcing.

WHY GET INVOLVED EARLY? CEM Summit Asia enforce strict constraints on the number of vendors we have in the room, ensuring the majority of participants are end-users; only an early confirmation can guarantee your participation. Start the discussion with us early to find out how you can best partner with us to ensure your organisation is reflected in the best way Sign up early to enjoy our extensive marketing campaign that reaches out to leading decision makers from across Asia Reserve your slot on the agenda as we only have limited speaking and panellist slots for solution and service providers Book the most optimally located exhibition space in the exhibition hall to ensure you are in a prime position

HOW CAN YOU GET INVOLVED?Contact Daniel von Burg now at +65 6722 9388 or email sponsorship@iqpc.com.sg to discuss how we can tailor a sponsorship packages to suit your business objectives.

www.customerexperienceasia.com

CEM SERIES ATTENDEES

JOB FUNCTION n C-level, General Managers, VPs and Directors of Customer Experience ..... 48%n Heads of Customer Experience and Service Delivery ............................. 36%n Marketing.......................... 12%n Digital ...................................4%

FROM THESE INDUSTRIES nTelco .................................. 20%nBFSI ................................... 17%nSolution Providers........... 15%nTravel and Hospitality .... 14%nManufacturing ................. 11%nRetail .....................................9%nHealthcare and Education ..7%nUtilities .................................5%nLogistics and Transportation ....................2%

Our Past Sponsors include:

COMING FROM nSingapore ......................... 69%nMalaysia...............................7%nIndonesia .............................6%nChina ....................................4%nPhilippines ...........................3%nUAE & Saudi Arabia............3%nIndia ......................................3%nAustralia ...............................2%nBrunei ...................................2%nKuwait ..................................1%

“As competition for customers’ share of mind and share of wallet gets tougher, companies need to get back to basics and realise price differentiation and product differentiation aren’t sufficient - service differentiation… memorable customer/ consumer experience will be the chief driver towards retention and thus, remains a critical part of the value chain/offering for any organisation. CEM is therefore required reading and training for any executive worth his salt.”

M Fawzi Ishak, Director of Service, Huwaei

WITH PURCHASING RESPONSIBILITY FOR

APACAsia

SE AsiaSingaporeIndonesiaMalaysia

Other

28%

3%

8%

30%

7%

11%

13%

www.customerexperienceasia.com

A SELECTION OF COMPANIES WHO HAVE ATTENDED OUR CEM SERIES

n Activeo Singaporen AEA International Holdings Pte Ltdn Aircel Limited Gurgaonn Airtel Lankan Ajman Bankn AmBank (M) Berhadn American Express Travel Singapore Private Limitedn ANZ Australia and New Zealand Banking Group Limitedn Australia Postn Aviva Ltdn Bharti Airtel Limitedn Botswana Telecommunications Corporationn BT Singapore Private Limitedn Certis CISCO Security Pte Ltdn Changi Airport Group (Singapore) Pte. Ltd.n CIMB Bank Berhad Singaporen Commonwealth Bank of Australian CSL Limited - Hong Kongn DBS Bank Ltdn Deutsche Bank AGn DHL Expressn DingLi Communications Corp., Ltd.n DST Groupn Dubai Airportsn eBay Singapore Services Pte Ltdn Elseviern Emaar MGFn e-pay (M) Sdnn Etiyan FairPrice Co-operative Ltdn GrameenPhone Ltd.n Great Eastern Life Assurance Co Ltdn HDFC Bank Ltd

n HealthShare NSWn Hewlett-Packard (M) Sdn Bhdn Hong Leong Assurance Berhadn InterContinental Hotels Group (Asia Pacific) Pte Ltdn Jebsen & Jessen Communications (S) Pte Ltdn Kuwait Oil Tanker Co. S.A.K.n LEGO Korea Co., Ltd.n Lion Airn M1 Limitedn Marina Bay Sands Private Limitedn Maxis Berhadn Maybank Banking Berhadn Metropolitan Communications (Pvt) Ltdn Microsoft Operations Pte Ltdn Ministry of Educationn Molex Singapore Pte Ltdn Mondelez Asia Pacificn Nanyang Polytechnicn National Australian Bank Limitedn National Bank of Abu Dhabin National University of Singaporen NTUC Income Insurance Cooperative Ltdn OCBC Bankn Oracle Corporation Singapore Pte Ltdn Parkway Hospitals Singapore Pte Ltdn PermataBankn Philippine Long Distance Telephone Companyn Philips Electronics (S) Pte Ltdn Pitney Bowes Software Pte Ltdn PT Asuransi Allianz Life Indonesian PT Bank Ekonomi Raharja Tbkn PT Nokia Indonesian PT XL Axiata Tbk.n PT. Taspen (Persero)

n Public Bank Berhadn Rockwell Automation Asia Pacific Business Center Pte. Ltd.n Samart I-Mobile (Malaysia) Sdn Bhdn SAP Asia Pte Ltd.n Saudi Stock Exchangen Schneider Electric Singapore Pte Ltdn Singapore Airlinesn Singapore Cruise Centre Pte Ltdn Singapore General Hospitaln Singapore Polytechnicn Singapore Post Limitedn Singapore Telecommunications Ltd (SingTel)n Singapore Tourism Boardn Smart Communications, Inc.n Sony Electronics Asia Pacific Pte Ltdn SP Services Ltdn SPRING Singaporen Sri Lanka Telecom PLCn Standard Chartered Bankn StarHub Limitedn Telekom Malaysia Berhadn Thomson Medical Centre Limitedn Tiger Airways Singapore Pte Ltdn Tollways Management Corporationn Toshiba TEC Singapore Pte Ltdn U Mobile Sdn Bhdn UBS AGn Uni Asia Life Assurance Berhadn United Overseas Bank Limitedn Vietnam International Bankn Vodafone India Limitedn Wildlife Reserves Singaporen Zalora South East Asia Pte Ltd

“Join, if you are interested in meeting other professionals and exchanging ideas and inspiration!”Anne Lampeter, Consumer Relations Manager, Asia Pacific, Mondelez

www.customerexperienceasia.com

KEY SPEAKERS AT THE CEM SUMMIT ASIA EVENT SERIES INCLUDE:

Ronald JonesHead of APAC Customer

Service Operation

Vivek KumarDirector (Membership)

Rachel ChenHead of Customer

Experience

Timothy HouDirector (Internal

Communications and Social Media)

Alice HoDirector Customer Services

(Asia Pacific)

Jacqueline LauHead of Quality Service

Management

Dr Brendan FrenchGeneral Manager Customer

Experience

Andrew SidwellExecutive Director,

Customer Experience and Improvement Program

Louise LongHead of Customer

Experience

“A great discussion on CEM topics at length.”Jacqueline Lau, AVP Quality Service Management, Changi Airport Group

David WongHead of Customer

Service/ Care

umobile

www.customerexperienceasia.com

CEM 2014 is one of a kind conference and gives an ideal mix of presentations by learned speakers and good constructive exchange of views through roundtable discussion. It is an ideal place for sharing of ideas and best practices.

Uddalak Chatterjee, Deputy General Manager – Customer Services, Bharti Airtel

The roundtable discussions format was a wonderful idea to generate discussions and sharing by fellow practitioners and industry experts. There were excellent opportunities for networking through the roundtables, where participants were rotated at the table to meet different participants.Augustine Mah, Customer Services Assistant Director, Ministry of Education

I would strongly recommend anyone who has a keen interest in the customer experience to attend this seminar as it provides insights to how CEM implementations work in other organizations.

Jacqueline Lau, AVP Quality Service Management, Changi Airport Group

It is a well-organized event and brings a different perspective on customer experience.

Allen Zhou, Head of Service Improvement, Deutsche Bank

Well organized with the support of many organizations, which are able to provide one with the required ground to explore the digital and social media world ahead.

Andrew Koh, Assistant General Manager, Toshiba TEC Singapore

An excellent event bringing together practitioners around the region from different industries. Great engagement and sharing of good practices - from strategies, technology support systems to people management.

David Then, Manager, Rockwell Automation

Great speakers, relevant content, beneficial discussions.Alvin Neo, Chief Marketing Officer, Parkway Pantai

I learned a lot at the CEM Roundtable event in Singapore. The format for the event produced a lot of conversation and insight into how different businesses around Asia initiated and succeeded at CEM, with lots of practical ideas.

Rob Stanley, Regional Director, Bazaarvoice

Fantastic variety of topics with different methods of engagement.

Katie Brown, Assistant Manager, Customer Experience and Service Quality, CIMB Bank

www.customerexperienceasia.com

WHY SPONSOR CEM SUMMIT ASIA 2014?

HOW CAN YOU GET INVOLVED?Contact Daniel von Burg now at +65 6722 9388 or email sponsorship@iqpc.com.sg to discuss how we can tailor a sponsorship packages to suit your business objectives.

70% Decision Makers OnsiteBuild relationship directly with buyer organizations that are hungry for solutions

150+ Attendees Cross IndustriesGrasp the opportunity now to market your product and services far and wide

Focused RoundtablesEngage in intimate conversations to easily identify your clients’ real problems and needs

Private NetworkingHost your top prospects in exclusive lunches or receptions

B2B and B2C StreamsChoose the content that aligns

best to your unique value proposition

Thought LeadershipDemonstrate value through

tailored speaking opportunities

30+ SpeakersPosition yourself with CEM leaders across industries

and APAC

70%DECISION MAKERS

30+

150+