SpinVox & Twitter: Extending Customer Service
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Originally put together for the Porter Novelli 'Everything about Twitter Day', this presentation gives a brief overview of how James Whatley - aka @whatleydude - uses Twitter daily for and on behalf of his employer, SpinVox.
Transcript of SpinVox & Twitter: Extending Customer Service
“@whatleydude”
@whatleydude
“But why?”
It’s Simple
• Be Yourself• Add Value• Aid the needy• Correct facts• Answer when called
(but refrain from wading in)
• And ultimately...
“Why are you here?”
