SPECTRUM BUSINESS TOLL-FREE SERVICE€¦ · Being more accessible to your customers helps increase...

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In today’s highly competitive, service-based economy, your business needs every available advantage. Offering a toll-free number (e.g., 800, 888 or 877) that potential customers can use to contact you free of charge may be the difference that prompts them to call you instead of your competition. Why not add Toll-Free Service to your Spectrum Business Voice, PRI or SIP Trunk service to enhance the way you do business and connect with customers? Being more accessible to your customers helps increase response rates and overall customer satisfaction. Moreover, our call management capabilities can help increase your productivity by routing, distributing or blocking incoming calls in a way that best suits the needs and schedules of your business. Customizable Features • Choose from a comprehensive range of originating and terminating features to match your business’s unique needs. Flexibility • Add or upgrade call management features as your business grows. New or Ported Numbers • Request a new toll-free number or bring your existing one from your current provider. Cost-Effective • Get a solution that doesn’t require you to invest in extra software, hardware or IT resources to manage and implement. Extensive Coverage, Same Cost • Receive calls to your toll-free number that originate from anywhere in the United States (including Alaska and Hawaii), Canada and Puerto Rico. Convenient Access to Online Call Detail • Access toll-free call details 24/7 through a secure online portal. Customer Support • Rely on dedicated customer support representatives who are available 24/7/365. SPECTRUM BUSINESS TOLL-FREE SERVICE Biz.Spectrum.com 12_2016

Transcript of SPECTRUM BUSINESS TOLL-FREE SERVICE€¦ · Being more accessible to your customers helps increase...

Page 1: SPECTRUM BUSINESS TOLL-FREE SERVICE€¦ · Being more accessible to your customers helps increase response rates and overall customer satisfaction. Moreover, our call management

In today’s highly competitive, service-based economy, your business needs every available advantage. Offering a toll-free number (e.g., 800, 888 or 877) that potential customers can use to contact you free of charge may be the difference that prompts them to call you instead of your competition. Why not add Toll-Free Service to your Spectrum Business™ Voice, PRI or SIP Trunk service to enhance the way you do business and connect with customers?

Being more accessible to your customers helps increase response rates and overall customer satisfaction. Moreover, our call management capabilities can help increase your productivity by routing, distributing or blocking incoming calls in a way that best suits the needs and schedules of your business.

Customizable Features• Choose from a comprehensive

range of originating and terminating features to match your business’s unique needs.

Flexibility• Add or upgrade call management

features as your business grows.

New or Ported Numbers• Request a new toll-free number

or bring your existing one from your current provider.

Cost-Effective• Get a solution that doesn’t require

you to invest in extra software, hardware or IT resources to manage and implement.

Extensive Coverage, Same Cost• Receive calls to your toll-free

number that originate from anywhere in the United States (including Alaska and Hawaii), Canada and Puerto Rico.

Convenient Access to Online Call Detail• Access toll-free call details 24/7

through a secure online portal.

Customer Support• Rely on dedicated customer

support representatives who are available 24/7/365.

SPECTRUM BUSINESS™ TOLL-FREE SERVICE

Biz.Spectrum.com

12_2016

Page 2: SPECTRUM BUSINESS TOLL-FREE SERVICE€¦ · Being more accessible to your customers helps increase response rates and overall customer satisfaction. Moreover, our call management

LEARN MORE | Biz.Spectrum.com

Time Warner Cable Business Class is now Spectrum Business.Time Warner Cable has merged with Charter Communications to bring superior entertainment and communications products to residential and commercial customers across 41 states. As the fastest-growing TV, Internet, and Voice provider in the U.S., we are committed to integrating the highest-quality services and delivering the best value for your home or business through our suite of services under the Spectrum name.

Our industry-leading Spectrum Business Internet, WiFi, Voice, and TV solutions help businesses operate efficiently and maximize productivity. Backed by our advanced fiber-rich network, you can count on reliable connectivity from a trusted partner that will work with your business to understand your needs and recommend affordable and flexible solutions that fit your budget. 

*Additional monthly fees apply. Services are subject to all applicable service terms and conditions, which are subject to change. Services not available in all areas. Restrictions apply. Call for details. Time Warner Cable and the Time Warner Cable logo are trademarks of Time Warner Inc. used under license. © 2016 Charter Communications.

Optional Upgrades*

Area Code and Area Code/Exchange Selection – Choose to accept or block incoming toll-free calls based on the area codes or exchanges from which the calls originated.

Area Code and Area Code/Exchange Routing – Route incoming calls to various locations or groups based on the area codes or exchanges from which the calls originated.

Call Routing – Designate a routing destination based on the day and time calls are received (such as time of day, day of the week or day of the year, including holidays).

Call Allocation – Allocate incoming calls on a percentage basis to different locations, agents or groups.

Directory Listing – Get listed in the toll-free directory and equivalent 411 service.

SPECTRUM BUSINESS™ TOLL-FREE SERVICE