Specification - Babcock International · Specification Edexcel Level 2 NVQ...

Specification

Edexcel Level 2 NVQ Award/Certificate/Diploma in Business and Administration (QCF)

For first registration October 2010

Edexcel NVQ/competence-based qualifications

N025005 – Specification – Edexcel Level 2 NVQ Award/Certificate/Diploma in Business and Administration (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010

25

Unit 1: Manage Own Performance in a Business Environment

Unit code: Q201

Unit reference number: F/601/2467

QCF level: 2

Credit value: 2

Guided learning hours: 9

Unit summary

This unit is about managing and being accountable for your own work.

Assessment guidance

The following is a guide, the evidence suggested is neither mandatory nor exclusive.

Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 - 1.10

2 2.1 - 2.7

Evidence may be supplied via candidate reports/reflective accounts, professional discussion and questioning

3 3.1 – 3.5 Evidence may be supplied via observation of workplace activities, witness testimony and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• appraisals

• performance reviews

• letters

• emails

• memos

• messages

• minutes of meetings

• to do lists

• work diaries

• action plans


26

Learning outcomes

Assessment criteria

Assessment guidance

3.6 Evidence may be supplied via witness testimony, professional discussion and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• appraisals


• letters

• emails

• memos

• messages

• to do lists

• work diaries

• action plans


• appraisals


• letters

• emails

• memos

• messages


• appraisals



27

Learning outcomes

Assessment criteria

Assessment guidance

4.1

4.3

Evidence may be supplied via witness testimony, professional discussion and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• appraisals

• performance reviews.

4.2 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• appraisals


• letters

• emails

• memos

• messages


• to do lists

• work diaries

• action plans.

4

4.4 - 4.5 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• letters

• emails

• memos

• messages

• minutes of meetings.

Evidence generated for this unit of assessment may contribute towards other units including: Units Q202, Q203, Q204, Q205, Q227.

Assessment methodology

This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.

N025005 –

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s and A

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QCF)

– I

ssue

1 –

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mited

2010

28

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to p

lan

work

and b

e ac

counta

ble

to

oth

ers

1.1

O

utlin

e guid

elin

es,

pro

cedure

s and c

odes

of

pra

ctic

e re

leva

nt

to p

erso

nal w

ork

1.2

Exp

lain

the

purp

ose

of pla

nnin

g w

ork

, an

d b

eing

acco

unta

ble

to o

ther

s fo

r ow

n w

ork

1.3

Exp

lain

the

purp

ose

and b

enef

its

of agre

eing

real

istic

targ

ets

for

work

1.4

Exp

lain

how

to a

gre

e re

alis

tic

targ

ets

1.5

D

escr

ibe

way

s of pla

nnin

g w

ork

to m

eet

agre

ed

dea

dlin

es

1.6

Exp

lain

the

purp

ose

of

keep

ing o

ther

peo

ple

in

form

ed a

bout

pro

gre

ss

1.7

Exp

lain

the

purp

ose

and b

enef

its

of

lett

ing o

ther

peo

ple

know

work

pla

ns

nee

d t

o b

e ch

anged

1.8

D

escr

ibe

types

of pro

ble

ms

that

may

occ

ur

during

work

1.9

D

escr

ibe

way

s of

seek

ing a

ssis

tance

with g

etting

hel

p t

o r

esolv

e pro

ble

ms

1.1

0

Exp

lain

the

purp

ose

and b

enef

its

of

reco

gnis

ing a

nd

lear

nin

g fro

m m

ista

kes

N025005 –

Spec

ific

atio

n –

Edex

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Aw

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ertifica

te/D

iplo

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in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

29

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Under

stan

d h

ow

to b

ehav

e in

a w

ay

that

support

s ef

fect

ive

work

ing

2.1

Exp

lain

the

purp

ose

and b

enef

its

of agre

eing a

nd

sett

ing h

igh s

tandar

ds

for

ow

n w

ork

2.2

D

escr

ibe

way

s of

sett

ing h

igh s

tandar

ds

for

work

2.3

Exp

lain

the

purp

ose

and b

enef

its

of

taki

ng o

n n

ew

chal

lenges

if th

ey a

rise

2.4

Exp

lain

the

purp

ose

and b

enef

its

of adap

ting t

o

chan

ge

2.5

Exp

lain

the

purp

ose

and b

enef

its

of

trea

ting o

ther

s w

ith h

ones

ty,

resp

ect

and c

onsi

der

atio

n

2.6

Exp

lain

why

ow

n b

ehav

iour

in t

he

work

pla

ce is

import

ant

2.7

D

escr

ibe

types

of beh

avio

ur

at w

ork

that

show

hones

ty,

resp

ect

and c

onsi

der

ation a

nd t

hose

that

do n

ot

3

Be

able

to p

lan a

nd b

e re

sponsi

ble

for

ow

n w

ork

, su

pport

ed b

y oth

ers

3.1

Agre

e re

alis

tic

targ

ets

and a

chie

vable

tim

esca

les

for

ow

n w

ork

3.2

Pl

an w

ork

tas

ks t

o m

ake

bes

t use

of

ow

n t

ime

and

avai

lable

res

ourc

es

3.3

Confirm

eff

ective

work

ing m

ethods

with o

ther

s

3.4

Id

entify

and r

eport

pro

ble

ms

occ

urr

ing in o

wn

work

, usi

ng t

he

support

of

oth

er p

eople

when

nec

essa

ry

3.5

Kee

p o

ther

peo

ple

info

rmed

of pro

gre

ss

N025005 –

Spec

ific

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Edex

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vel 2 N

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Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

30

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3.6

Com

ple

te w

ork

tas

ks t

o a

gre

ed d

eadlin

es o

r re

-neg

otiate

tim

esca

les

and p

lans

in g

ood t

ime

3.7

Tak

e re

sponsi

bili

ty f

or

ow

n w

ork

and a

ccep

t re

sponsi

bili

ty f

or

any

mis

take

s m

ade

3.8

Fo

llow

agre

ed w

ork

guid

elin

es,

pro

cedure

s an

d,

wher

e nee

ded

, co

des

of pra

ctic

e

4

Beh

ave

in a

way

that

su

pport

s ef

fect

ive

work

ing

4.1

Set

hig

h s

tandar

ds

for

ow

n w

ork

and s

how

co

mm

itm

ent

to a

chie

ving t

hes

e st

andar

ds

4.2

Agre

e to

tak

e on n

ew c

hal

lenge(

s) if

they

ari

se

4.3

Adap

t to

new

way

s of w

ork

ing

4.4

Tre

at o

ther

peo

ple

with h

ones

ty,

resp

ect

and

consi

der

atio

n

4.5

H

elp a

nd s

upport

oth

er p

eople

in w

ork

task

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


31

Unit 2: Improve Own Performance in a Business Environment

Unit code: Q202

Unit reference number: L/601/2469

QCF level: 2

Credit value: 2


Unit summary

This unit is about identifying ways of improving performance at work by encouraging feedback from others and maintaining a learning plan to record new learning and career opportunities.

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.5 Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning

2.1 Evidence may be supplied via observation of workplace activities, witness testimony learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role

2

2.2 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• letters

• emails

• memos.


32

Learning outcomes

Assessment criteria

Assessment guidance


• tasks completed


• letters

• emails

• memos.

3.2

3.4

Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• letters

• emails

• memos

• learning plan

• appraisal


3


• learning plan.

Evidence generated for this unit of assessment may contribute towards other units including: Units Q201, Q203, Q205.


33



N025005 –

Spec

ific

atio

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Edex

cel Le

vel 2 N

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Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

34

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to

impro

ve o

wn p

erfo

rman

ce

1.1

Exp

lain

the

purp

ose

and b

enef

its

of

continuousl

y im

pro

ving p

erfo

rman

ce a

t w

ork

1.2

Exp

lain

the

purp

ose

and b

enef

its

of

enco

ura

gin

g

and a

ccep

ting fee

dback

fro

m o

ther

s

1.3

Exp

lain

how

lea

rnin

g a

nd d

evel

opm

ent

can im

pro

ve

ow

n w

ork

, ben

efit o

rgan

isat

ions,

and iden

tify

car

eer

options

1.4

D

escr

ibe

poss

ible

care

er p

rogre

ssio

n r

oute

s

1.5

D

escr

ibe

poss

ible

dev

elopm

ent

opport

unitie

s

2

Be

able

to im

pro

ve o

wn

per

form

ance

usi

ng

feed

back

2.1

Enco

ura

ge

and a

ccep

t fe

edback

fro

m o

ther

peo

ple

2.2

U

se f

eedbac

k to

agre

e w

ays

to im

pro

ve o

wn

per

form

ance

in t

he

work

pla

ce

2.3

Com

ple

te w

ork

tas

ks,

usi

ng fee

dbac

k giv

en,

to

impro

ve p

erfo

rman

ce

3

Be

able

to a

gre

e ow

n

dev

elopm

ent

nee

ds

usi

ng

a le

arnin

g p

lan

3.1

In

vest

igat

e an

d a

gre

e w

her

e fu

rther

lea

rnin

g a

nd

dev

elopm

ent

may

impro

ve o

wn w

ork

per

form

ance

3.2

Confirm

lea

rnin

g p

lan c

han

ges

3.3

Fo

llow

a lea

rnin

g p

lan

3.4

Rev

iew

pro

gre

ss a

gai

nst

lea

rnin

g p

lan a

nd a

gre

e fu

rther

lea

rnin

g u

pdat

es,

if r

equired

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

35

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


37

Unit 3: Work in a Business Environment Unit code: Q203

Unit reference number: F/601/2470

QCF level: 2

Credit value: 2


Unit summary

This unit is about being able to behave, and make contributions to work tasks and procedures, in a business environment, in ways that support diversity, security and confidentiality at work, reduce waste and improve efficiency.

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.4

2 2.1 – 2.4

3 3.1 – 3.6

4 4.1 – 4.2

5 5.1 – 5.2

Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning.

6 6.1 – 6.2

6.4

Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role.


38

Learning outcomes

Assessment criteria

Assessment guidance



• memos

• emails

• appraisals


7 7.1 – 7.3

8 8.1 – 8.4


Evidence generated for this unit of assessment may contribute towards other units including: Units Q201, Q202, Q205.



N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

39

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to

resp

ect

oth

er p

eople

at

work

1.1

D

escr

ibe

what

is

mea

nt

by

div

ersi

ty a

nd w

hy

it

should

be

valu

ed

1.2

D

escr

ibe

how

to t

reat

oth

er p

eople

in a

way

that

is

sensi

tive

to t

hei

r nee

ds

1.3

D

escr

ibe

how

to t

reat

oth

er p

eople

in a

way

that

resp

ects

thei

r abili

ties

, bac

kgro

und,

valu

es,

cust

om

s and b

elie

fs

1.4

D

escr

ibe

way

s in

whic

h it

poss

ible

to lea

rn fro

m

oth

ers

at w

ork

2

Under

stan

d h

ow

to

mai

nta

in s

ecuri

ty a

nd

confiden

tialit

y at

work

and

dea

l w

ith c

once

rns

2.1

D

escr

ibe

the

purp

ose

and b

enef

its

of

main

tain

ing

secu

rity

and c

onfiden

tial

ity

at w

ork

2.2

D

escr

ibe

requirem

ents

for

secu

rity

and

confiden

tialit

y in

an o

rgan

isation

2.3

D

escr

ibe

legal

req

uir

emen

ts for

secu

rity

and

confiden

tialit

y, a

s re

quired

2.4

D

escr

ibe

pro

cedure

s fo

r dea

ling w

ith c

once

rns

about

secu

rity

and c

onfiden

tial

ity

in a

n o

rgan

isat

ion

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

40

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Under

stan

d t

he

purp

ose

an

d p

roce

dure

s fo

r ke

epin

g w

aste

to a

m

inim

um

in a

busi

nes

s en

viro

nm

ent

3.1

Exp

lain

the

purp

ose

of

keep

ing w

aste

to a

min

imum

3.2

D

escr

ibe

the

mai

n c

ause

s of

wast

e th

at m

ay o

ccur

in a

busi

nes

s en

viro

nm

ent

3.3

D

escr

ibe

way

s of

keep

ing w

ast

e to

a m

inim

um

3.4

Id

entify

way

s of

usi

ng t

echnolo

gy

to r

educe

wast

e

3.5

O

utlin

e th

e purp

ose

and b

enef

its

of re

cycl

ing

3.6

D

escr

ibe

org

anis

ational

pro

cedure

s fo

r re

cycl

ing

mat

eria

ls

4

Under

stan

d p

roce

dure

s fo

r dis

posa

l of

haz

ardous

mat

eria

ls

4.1

D

escr

ibe

the

ben

efits

of pro

cedure

s fo

r th

e re

cycl

ing a

nd d

isposa

l of

haz

ard

ous

mat

eria

ls

4.2

D

escr

ibe

org

anis

ational

pro

cedure

s fo

r th

e re

cycl

ing

and d

isposa

l of haz

ardous

mat

eria

ls

5

Know

how

to s

upport

su

stain

abili

ty in a

n

org

anis

atio

n

5.1

O

utlin

e th

e purp

ose

of im

pro

ving e

ffic

iency

and

min

imis

ing w

aste

5.2

D

escr

ibe

way

s of

impro

ving o

wn w

ork

ing m

ethods

and u

se o

f te

chnolo

gy

to a

chie

ve e

ffic

iency

and

reduce

wast

e

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

41

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6

Be

able

to r

espec

t an

d

support

oth

er p

eople

at

work

in a

n o

rgan

isat

ion

6.1

Com

ple

te w

ork

tas

ks a

longsi

de

oth

er p

eople

in a

w

ay t

hat

show

s re

spec

t fo

r

a)

back

gro

unds

b)

abili

ties

c)

val

ues

, cu

stom

s and b

elie

fs

6.2

Com

ple

te w

ork

tas

ks w

ith o

ther

peo

ple

in a

way

th

at is

sensi

tive

to t

hei

r nee

ds

6.3

U

se f

eedbac

k an

d g

uid

ance

fro

m o

ther

peo

ple

to

impro

ve o

wn w

ay o

f w

ork

ing

6.4

Fo

llow

org

anis

atio

nal

pro

cedure

s an

d leg

al

requirem

ents

in r

elat

ion t

o d

iscr

imin

ation

legis

lation,

as r

equired

7

Be

able

to m

ainta

in

secu

rity

and

confiden

tialit

y

7.1

Kee

p p

roper

ty s

ecure

, fo

llow

ing o

rganis

ational

pro

cedure

s an

d leg

al r

equirem

ents

, as

required

7.2

Kee

p info

rmat

ion s

ecure

and c

onfiden

tial

, fo

llow

ing

org

anis

atio

nal

pro

cedure

s an

d leg

al r

equirem

ents

7.3

Fo

llow

org

anis

atio

nal

pro

cedure

s to

rep

ort

conce

rns

about

secu

rity

/ c

onfiden

tial

ity,

as

required

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

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Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

42

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

8

Be

able

to s

upport

su

stain

abili

ty a

nd

min

imis

e w

aste

in a

n

org

anis

atio

n

8.1

Com

ple

te w

ork

tas

ks,

keep

ing w

aste

to a

min

imum

8.2

U

se t

echnolo

gy

in w

ork

tas

k(s)

in w

ays

that

m

inim

ise

was

te

8.3

Fo

llow

pro

cedure

s fo

r re

cycl

ing a

nd d

isposa

l of

haz

ardous

mat

eria

ls,

as r

equired

8.4

Fo

llow

pro

cedure

s fo

r th

e m

ainte

nan

ce o

f eq

uip

men

t in

ow

n w

ork

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


43

Unit 4: Communicate in a Business Environment

Unit code: Q206

Unit reference number: D/601/2475

QCF level: 2

Credit value: 3


Unit summary

This unit is about being able to communicate clearly and accurately, in writing and verbally, with other people in a business environment.

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.4

2 2.1 – 2.10

3 3.1 – 3.4

4 4.1 – 4.2

5 5.1 – 5.3


6 6.1 Evidence may be supplied via witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• information selected.


44

Learning outcomes

Assessment criteria

Assessment guidance

6.2 – 6.5

6.7 – 6.8


• letters

• emails

• memos

• information formatted.

6.6 Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning.


• presentation.

7.2

7.4 – 7.5


• minutes of meetings.

7

7.3 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role.

8.1 Evidence may be supplied via witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• feedback received.

8

8.2

Evidence may be supplied via learner reports/reflective accounts.


45



N025005 –

Spec

ific

atio

n –

Edex

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VQ

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ertifica

te/D

iplo

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nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

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ober

2010 ©

Edex

cel Li

mited

2010

46

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

purp

ose

of

pla

nnin

g c

om

munic

atio

n

1.1

Exp

lain

rea

sons

for

know

ing t

he

purp

ose

of

com

munic

atio

n

1.2

Exp

lain

rea

sons

for

know

ing t

he

audie

nce

to w

hom

th

e co

mm

unic

atio

n is

bei

ng p

rese

nte

d

1.3

D

escr

ibe

diffe

rent

met

hods

of co

mm

unic

atio

n

1.4

D

escr

ibe

when

to u

se d

iffe

rent

met

hods

of

com

munic

atio

n

2

Under

stan

d h

ow

to

com

munic

ate

in w

riting

2.1

Id

entify

diffe

rent

sourc

es o

f in

form

atio

n t

hat

may

be

use

d w

hen

pre

par

ing w

ritt

en c

om

munic

atio

n

2.2

D

escr

ibe

the

com

munic

atio

n p

rinci

ple

s fo

r usi

ng

elec

tronic

form

s of w

ritt

en c

om

munic

atio

n in a

busi

nes

s en

viro

nm

ent

2.3

D

escr

ibe

the

reaso

ns

for

usi

ng lan

guag

e th

at s

uits

the

purp

ose

of w

ritt

en c

om

munic

atio

n

2.4

D

escr

ibe

way

s of

org

anis

ing,

stru

cturi

ng a

nd

pre

senting w

ritt

en info

rmat

ion s

o it

mee

ts t

he

nee

ds

of an a

udie

nce

2.5

D

escr

ibe

way

s of

chec

king f

or

the

accu

racy

of

writt

en info

rmat

ion

2.6

Exp

lain

the

purp

ose

of acc

ura

te u

se o

f gra

mm

ar,

punct

uat

ion a

nd s

pel

ling

N025005 –

Spec

ific

atio

n –

Edex

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VQ

Aw

ard/C

ertifica

te/D

iplo

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in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

47

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.7

Exp

lain

what

is

mea

nt

by

pla

in E

nglis

h,

and w

hy

it

is u

sed

2.8

Exp

lain

the

nee

d t

o p

roofr

ead a

nd c

hec

k w

ritt

en

work

2.9

Exp

lain

how

to iden

tify

work

that

is

import

ant

and

work

that

is

urg

ent

2.1

0

Des

crib

e org

anis

ational

pro

cedure

s fo

r sa

ving a

nd

filin

g w

ritt

en c

om

munic

atio

ns

3

Under

stan

d h

ow

to

com

munic

ate

verb

ally

3.1

D

escr

ibe

way

s of

verb

ally

pre

senting info

rmat

ion

and idea

s cl

early

3.2

Exp

lain

ways

of

maki

ng c

ontr

ibutions

to d

iscu

ssio

ns

that

hel

p t

o m

ove

them

forw

ard

3.3

D

escr

ibe

met

hods

of act

ive

liste

nin

g

3.4

Exp

lain

the

purp

ose

of

sum

marisi

ng v

erbal

com

munic

atio

ns

4

Under

stan

d t

he

purp

ose

of

feed

back

in d

evel

opin

g

com

munic

atio

n s

kills

4.1

D

escr

ibe

way

s of get

ting fee

dback

on

com

munic

atio

ns

4.2

Exp

lain

the

purp

ose

of usi

ng fee

dbac

k to

dev

elop

com

munic

atio

n s

kills

5

Be

able

to p

lan

com

munic

atio

n

5.1

Id

entify

the

purp

ose

of

com

munic

atio

ns

and t

he

audie

nce

(s)

5.2

Sel

ect

met

hods

of

com

munic

atio

n t

o b

e use

d

5.3

Confirm

met

hods

of

com

munic

ation,

as

required

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

48

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6

Be

able

to c

om

munic

ate

in

writing

6.1

Fi

nd a

nd s

elec

t in

form

atio

n n

eeded

for

writt

en

com

munic

atio

ns

6.2

O

rgan

ise,

str

uct

ure

and p

rese

nt

info

rmat

ion s

o t

hat

it is

clea

r, a

ccura

te a

nd m

eets

the

nee

ds

of th

e au

die

nce

6.3

U

se lan

guage

that

suits

the

purp

ose

of w

ritt

en

com

munic

atio

n a

nd t

he

audie

nce

6.4

U

se a

ccura

te g

ram

mar,

spel

ling a

nd p

unct

uat

ion,

and p

lain

Englis

h t

o m

ake

sure

that

mea

nin

g is

clea

r

6.5

Pr

oofr

ead a

nd c

hec

k w

ritt

en c

om

munic

atio

ns

and

mak

e am

endm

ents

, as

req

uired

6.6

Confirm

what

is

import

ant

and w

hat

is

urg

ent

6.7

Pr

oduce

writt

en c

om

munic

atio

ns

to m

eet

agre

ed

dea

dlin

es

6.8

Kee

p a

file

copy

of w

ritt

en c

om

munic

atio

ns

sent

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

49

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

7

Be

able

to c

om

munic

ate

verb

ally

7.1

Ver

bal

ly p

rese

nt

info

rmat

ion a

nd idea

s to

oth

ers

clea

rly

and a

ccura

tely

7.2

M

ake

contr

ibutions

to d

iscu

ssio

n(s

) th

at m

ove

the

dis

cuss

ion f

orw

ard

7.3

Act

ivel

y lis

ten t

o info

rmat

ion g

iven

by

oth

er p

eople

, an

d m

ake

rel

evan

t re

sponse

s

7.4

Ask

rel

evant

ques

tions

to c

lari

fy o

wn

under

stan

din

g,

as

required

7.5

Sum

mar

ise

verb

al c

om

munic

atio

n(s

) an

d a

gre

e th

at t

he

corr

ect

mea

nin

g h

as

bee

n u

nder

stood

8

Be

able

to iden

tify

and

agre

e w

ays

of dev

elopin

g

com

munic

atio

n s

kills

8.1

G

et fee

dback

to c

onfirm

whet

her

the

com

munic

atio

n h

as

ach

ieve

d its

purp

ose

8.2

U

se f

eedbac

k to

iden

tify

and a

gre

e w

ays

of

impro

ving o

wn c

om

munic

atio

n s

kills

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


51

Unit 5: Solve Business Problems Unit code: Q204

Unit reference number: L/601/2472

QCF level: 2

Credit value: 4


Unit summary

This unit is about recognising that there is a problem with the way work is being carried out in a business environment and working with other people to agree a solution.

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 - 1.2

2 2.1 – 2.5

3 3.1 – 3.2


4.1 – 4.2

Evidence may be supplied via learner reports/reflective accounts.

4

4.3



• memos

• emails.

5 5.1 – 5.3

Evidence may be supplied via witness testimony, professional discussion, learner reports/reflective accounts.


52

Learning outcomes

Assessment criteria

Assessment guidance

5.4 – 5.9 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:


• memos

• emails.

6

6.1 – 6.3 Evidence may be supplied via witness testimony, professional discussion, learner reports/reflective accounts.

Evidence generated for this unit of assessment may contribute towards other units including: Units Q201, Q202, Q203, Q205.



N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

53

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to r

ecognis

e busi

nes

s pro

ble

ms

and

thei

r ca

use

s

1.1

O

utlin

e w

ays

of

reco

gnis

ing w

hen

a b

usi

nes

s pro

ble

m e

xist

s

1.2

D

escr

ibe

how

to iden

tify

poss

ible

cau

ses

of busi

nes

s pro

ble

ms

2

Under

stan

d t

echniq

ues

for

solv

ing b

usi

nes

s pro

ble

ms

2.1

D

escr

ibe

diffe

rent

ways

of

solv

ing a

busi

nes

s pro

ble

m

2.2

O

utlin

e diffe

rent

ways

of

pla

nnin

g t

o s

olv

e a

busi

nes

s pro

ble

m

2.3

G

ive

reaso

ns

for

havi

ng s

upport

and f

eedbac

k fr

om

oth

ers

when

solv

ing t

he

busi

nes

s pro

ble

m

2.4

Exp

lain

the

purp

ose

of

chec

king p

rogre

ss a

nd

adju

stin

g a

ppro

ach

es t

o s

olv

ing a

busi

nes

s pro

ble

m

2.5

D

escr

ibe

way

s of

reco

gnis

ing w

hen

a b

usi

nes

s pro

ble

m h

as b

een s

olv

ed

3

Know

how

to r

evie

w

appro

ach

es a

nd s

olu

tions

to b

usi

nes

s pro

ble

ms

3.1

O

utlin

e w

ays

of re

view

ing a

ppro

aches

to s

olv

ing

busi

nes

s pro

ble

ms

3.2

O

utlin

e w

ays

of

revi

ewin

g t

he

effe

ctiv

enes

s of

solu

tions

to b

usi

nes

s pro

ble

ms

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

54

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to r

ecognis

e busi

nes

s pro

ble

ms

4.1

Id

entify

a b

usi

nes

s pro

ble

m

4.2

Confirm

ow

n u

nder

stan

din

g o

f a

busi

nes

s pro

ble

m

4.3

W

ork

with o

ther

s to

agre

e w

hat

the

busi

nes

s pro

ble

m is

5

Be

able

to p

lan a

nd c

arry

out

a s

olu

tion t

o a

busi

nes

s pro

ble

m

5.1

Agre

e an

appro

ach

for

how

to s

olv

e th

e busi

nes

s pro

ble

m

5.2

D

evel

op a

pla

n t

o s

olv

e th

e busi

nes

s pro

ble

m

5.3

Id

entify

way

s of

dec

idin

g t

hat

the

busi

nes

s pro

ble

m

has

bee

n s

olv

ed

5.4

Agre

e ap

pro

aches

to s

olv

ing t

he

busi

nes

s pro

ble

m,

with o

ther

s as

required

5.5

Car

ry o

ut

a pla

n t

o s

olv

e th

e busi

nes

s pro

ble

m,

invo

lvin

g o

ther

s as

req

uired

5.6

U

se s

upport

and fee

dbac

k fr

om

oth

ers

to r

each

a

solu

tion

5.7

Chec

k pro

gre

ss t

ow

ard

s so

lvin

g t

he

busi

nes

s pro

ble

m

5.8

U

se f

eedbac

k an

d p

rogre

ss r

eport

s to

adju

st t

he

pla

n,

as r

equired

5.9

Confirm

that

the

busi

nes

s pro

ble

m h

as

bee

n s

olv

ed,

with o

ther

s as

required

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

55

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6

Be

able

to r

evie

w a

so

lution t

o t

he

busi

nes

s pro

ble

m

6.1

Rev

iew

an a

ppro

ach

to s

olv

ing a

busi

nes

s pro

ble

m

for

its

effe

ctiv

enes

s

6.2

Rev

iew

a s

olu

tion t

o t

he

busi

nes

s pro

ble

m f

or

its

effe

ctiv

enes

s

6.3

Id

entify

alter

nat

ive

appro

ach

es a

nd s

olu

tions

for

poss

ible

eff

ective

nes

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


73

Unit 8: Produce Documents in a Business Environment

Unit code: Q212

Unit reference number: T/601/2482

QCF level: 2

Credit value: 4


Unit summary

This unit is about preparing high quality and attractive documents to agreed layouts, formats and styles to meet agreed deadlines.

Forbidden combination

This unit must not be taken with Unit 13: Design and Produce Documents in a Business Environment (M/601/2531).

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.3

2 2.1 – 2.3

3 3.1 – 3.7


4 4.1 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• letters

• emails

• memos.


74

Learning outcomes

Assessment criteria

Assessment guidance

5.1 – 5.3

5.8


5

5.4 – 5.7

5.9 – 5.10


• documents produced.




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dm

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– I

ssue

1 –

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ober

2010 ©

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mited

2010

75

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

purp

ose

of

pro

duci

ng h

igh q

ualit

y an

d

attr

active

docu

men

ts in a

busi

nes

s en

viro

nm

ent

1.1

O

utlin

e diffe

rent

types

of docu

men

ts t

hat

may

be

pro

duce

d a

nd t

he

diffe

rent

styl

es t

hat

could

be

use

d

1.2

D

escr

ibe

diffe

rent

form

ats

in w

hic

h t

ext

may

be

pre

sente

d

1.3

Exp

lain

the

purp

ose

and b

enef

its

of

pro

duci

ng h

igh

qual

ity

and a

ttra

ctiv

e docu

men

ts

2

Know

the

reso

urc

es a

nd

tech

nolo

gy

avai

lable

and

how

to u

se t

hem

when

pro

duci

ng d

ocu

men

ts in a

busi

nes

s en

viro

nm

ent

2.1

D

escr

ibe

the

types

of re

sourc

es a

vaila

ble

for

pro

duci

ng h

igh q

ualit

y an

d a

ttra

ctiv

e docu

men

ts

2.2

O

utlin

e w

ays

of

usi

ng d

iffe

rent

reso

urc

es t

o

pro

duce

docu

men

ts

2.3

D

escr

ibe

diffe

rent

types

of

tech

nolo

gy

ava

ilable

for

inputt

ing,

form

atting a

nd e

ditin

g t

ext,

and t

hei

r m

ain f

eatu

res

N025005 –

Spec

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s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

76

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Under

stan

d t

he

purp

ose

of

follo

win

g p

roce

dure

s w

hen

pro

duci

ng d

ocu

men

ts in a

busi

nes

s en

viro

nm

ent

3.1

Exp

lain

the

ben

efits

of ag

reei

ng t

he

purp

ose

, co

nte

nt,

sty

le,

and d

eadlin

es f

or

pro

duci

ng

docu

men

ts

3.2

O

utlin

e diffe

rent

ways

of org

anis

ing c

onte

nt

nee

ded

fo

r docu

men

ts

3.3

O

utlin

e w

ays

of in

tegra

ting a

nd lay

ing o

ut

text

and

non-t

ext

3.4

D

escr

ibe

way

s of

chec

king f

inis

hed

docu

men

ts f

or

accu

racy

– incl

udin

g s

pel

ling,

gra

mm

ar a

nd

punct

uat

ion –

and c

orr

ectn

ess,

and t

he

purp

ose

of

doin

g s

o

3.5

Exp

lain

the

purp

ose

of

storing d

ocu

men

ts s

afe

ly

and s

ecure

ly,

and w

ays

of doin

g s

o

3.6

Exp

lain

the

purp

ose

of

confiden

tial

ity

and d

ata

pro

tect

ion w

hen

pre

par

ing d

ocu

men

ts

3.7

Exp

lain

the

purp

ose

and b

enef

its

of

mee

ting

dea

dlin

es

4

Be

able

to p

repar

e fo

r ta

sks

4.1

Confirm

the

purp

ose

, co

nte

nt,

sty

le a

nd d

eadlin

es

for

docu

men

ts

N025005 –

Spec

ific

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Edex

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iplo

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in

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nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

77

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5

Be

able

to p

roduce

docu

men

ts t

o a

gre

ed

spec

ific

atio

ns

5.1

Pr

epare

res

ourc

es n

eeded

to p

roduce

docu

men

ts

5.2

O

rgan

ise

the

conte

nt

required

to p

roduce

docu

men

ts

5.3

M

ake

use

of te

chnolo

gy,

as

required

5.4

Fo

rmat

and p

roduce

docu

men

ts t

o a

n a

gre

ed s

tyle

5.5

In

tegra

te n

on-t

ext

obje

cts

into

an a

gre

ed lay

out,

if

required

5.6

Chec

k te

xts

for

acc

ura

cy

5.7

Edit a

nd c

orr

ect

text

s, a

s re

quir

ed

5.8

Cla

rify

docu

men

t re

quirem

ents

, w

hen

nec

essa

ry

5.9

Sto

re d

ocu

men

ts s

afe

ly a

nd s

ecure

ly follo

win

g

org

anis

atio

nal

pro

cedure

s

5.1

0

Pres

ent

docu

men

ts t

o t

he

required

form

at

and

within

the

agre

ed d

eadlin

es

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


221

Unit 37: Store and Retrieve Information Unit code: Q219

Unit reference number: R/601/2490

QCF level: 2

Credit value: 3


Unit summary

This unit is about storing and retrieving information securely and within confidentiality requirements of the organisation.

Assessment guidance

Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.9 Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning.

2.1

2.6


• letters

• emails

• memos

• information.

2

2.2 – 2.5 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role.


222

Learning outcomes

Assessment criteria

Assessment guidance

3.1

3.3 – 3.6


• letters

• emails

• memos

• information.

3

3.2 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role.

Evidence generated for this unit of assessment may contribute towards other units including: Units Q201, Q202, Q203, Q205, Q220.



N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

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ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

223

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d p

roce

sses

and

pro

cedure

s fo

r st

oring a

nd

retr

ievi

ng info

rmation

1.1

Exp

lain

the

purp

ose

of

storing a

nd r

etriev

ing

required

info

rmation

1.2

D

escr

ibe

diffe

rent

info

rmat

ion s

yste

ms

and t

hei

r m

ain f

eatu

res

1.3

Exp

lain

the

purp

ose

of le

gal

and o

rganis

ational

re

quirem

ents

for

the

secu

rity

and c

onfiden

tialit

y of

info

rmat

ion

1.4

Exp

lain

the

purp

ose

of

confirm

ing info

rmation t

o b

e st

ore

d a

nd r

etri

eved

1.5

D

escr

ibe

way

s of

chec

king info

rmat

ion for

accu

racy

1.6

Exp

lain

the

purp

ose

of

chec

king info

rmation for

accu

racy

1.7

Exp

lain

the

purp

ose

of pro

vidin

g info

rmation t

o

agre

ed form

at a

nd t

imes

cale

s

1.8

D

escr

ibe

the

types

of in

form

atio

n t

hat

may

be

del

eted

1.9

D

escr

ibe

pro

ble

ms

that

may

occ

ur

with info

rmat

ion

syst

ems

and h

ow

to d

eal w

ith t

hem

, w

hen

nec

essa

ry

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

224

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to s

tore

in

form

atio

n

2.1

Id

entify

, co

nfirm

and c

olle

ct info

rmat

ion t

o b

e st

ore

d

2.2

Fo

llow

leg

al a

nd o

rgan

isat

ional

pro

cedure

s fo

r se

curi

ty a

nd c

onfiden

tial

ity

of

info

rmation t

o b

e st

ore

d

2.3

Sto

re info

rmat

ion in a

ppro

ved loca

tions

2.4

Chec

k an

d u

pdat

e st

ore

d info

rmat

ion,

if r

equired

2.5

D

elet

e st

ore

d info

rmation,

if r

equired

2.6

D

eal w

ith o

r re

fer

pro

ble

ms,

if

required

3

Be

able

to r

etriev

e in

form

atio

n

3.1

Confirm

and iden

tify

info

rmation t

o b

e re

trie

ved

3.2

Fo

llow

leg

al a

nd o

rgan

isat

ional

pro

cedure

s fo

r se

curity

and c

onfiden

tial

ity

of

info

rmation

3.3

Lo

cate

and r

etri

eve

the

required

info

rmation

3.4

Chec

k an

d u

pdat

e in

form

atio

n,

if r

equired

3.5

Pr

ovi

de

info

rmat

ion in t

he

agre

ed form

at a

nd

tim

esca

le

3.6

D

eal w

ith o

r re

fer

pro

ble

ms

if r

equired

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


251

Unit 43: Use Office Equipment Unit code: Q221

Unit reference number: H/601/2493

QCF level: 2

Credit value: 4


Unit summary

This unit is about using a variety of different office equipment following manufacturer’s and organisational guidelines.

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.3

2 2.1 – 2.5

3 3.1 – 3.3

4 4.1 – 4.3

5 5.1

6 6.1


7 7.1 – 7.9 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

• letters

• emails

• memos.



252



N025005 –

Spec

ific

atio

n –

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vel 2 N

VQ

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ard/C

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te/D

iplo

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Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

253

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

about

diffe

rent

types

of

offic

e eq

uip

men

t an

d its

use

s

1.1

Id

entify

diffe

rent

types

of eq

uip

men

t an

d t

hei

r use

s

1.2

D

escr

ibe

the

diffe

rent

featu

res

of diffe

rent

types

of

offic

e eq

uip

men

t

1.3

Exp

lain

why

diffe

rent

types

of eq

uip

men

t ar

e ch

ose

n f

or

task

s

2

Under

stan

d t

he

purp

ose

of

follo

win

g inst

ruct

ions

and

hea

lth a

nd s

afe

ty

pro

cedure

s

2.1

Exp

lain

the

purp

ose

of

follo

win

g m

anufa

cture

r’s

inst

ruct

ions

when

usi

ng e

quip

men

t

2.2

Exp

lain

the

purp

ose

of

follo

win

g o

rganis

ational

in

stru

ctio

ns

when

usi

ng e

quip

men

t

2.3

Id

entify

hea

lth a

nd s

afet

y pro

cedure

s fo

r usi

ng

diffe

rent

types

of eq

uip

men

t

2.4

Exp

lain

the

purp

ose

of

follo

win

g h

ealth a

nd s

afe

ty

pro

cedure

s w

hen

usi

ng e

quip

men

t

2.5

Exp

lain

the

purp

ose

of

keep

ing e

quip

men

t cl

ean

and h

ygie

nic

3

Under

stan

d h

ow

to u

se

equip

men

t in

a w

ay t

hat

m

inim

ises

was

te

3.1

G

ive

exam

ple

s of w

ast

e w

hen

usi

ng e

quip

men

t

3.2

G

ive

exam

ple

s of w

ays

to r

educe

wast

e

3.3

Exp

lain

the

purp

ose

of m

inim

isin

g w

aste

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

254

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Know

about

the

diffe

rent

types

of

pro

ble

ms

that

may

occ

ur

when

usi

ng

equip

men

t an

d h

ow

to

dea

l w

ith t

hem

4.1

G

ive

exam

ple

s of eq

uip

men

t pro

ble

ms

4.2

Exp

lain

the

purp

ose

of

follo

win

g m

anufa

cture

r’s

inst

ruct

ions

and o

rganis

atio

nal pro

cedure

s w

hen

dea

ling w

ith p

roble

ms

4.3

G

ive

exam

ple

s of how

to d

eal w

ith p

roble

ms

5

Under

stan

d t

he

purp

ose

of

mee

ting w

ork

sta

ndard

s an

d d

eadlin

es

5.1

Exp

lain

the

purp

ose

of m

eeting w

ork

sta

ndar

ds

and

dea

dlin

es w

hen

usi

ng e

quip

men

t

6

Under

stan

d t

he

purp

ose

of

leav

ing e

quip

men

t and t

he

work

are

a r

eady

for

the

nex

t use

r

6.1

Exp

lain

the

purp

ose

of le

avin

g e

quip

men

t an

d t

he

work

are

a r

eady

for

the

nex

t use

r

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

255

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

7

Be

able

to u

se o

ffic

e eq

uip

men

t 7.1

Lo

cate

and s

elec

t eq

uip

men

t nee

ded

for

a ta

sk

7.2

U

se e

quip

men

t fo

llow

ing m

anufa

cture

r’s

and

org

anis

atio

nal

guid

elin

es

7.3

U

se e

quip

men

t m

inim

isin

g w

ast

e

7.4

Kee

p e

quip

men

t cl

ean a

nd h

ygie

nic

7.5

D

eal w

ith e

quip

men

t pro

ble

ms

follo

win

g

man

ufa

cture

r’s

and o

rgan

isational

pro

cedure

s

7.6

Ref

er p

roble

ms,

if

required

7.7

M

ake

sure

fin

al w

ork

pro

duct

mee

ts a

gre

ed

requirem

ents

7.8

M

ake

sure

that

pro

duct

is

del

iver

ed t

o a

gre

ed

tim

esca

le

7.9

M

ake

sure

equip

men

t, r

esourc

es a

nd w

ork

are

a ar

e re

ady

for

the

nex

t use

r

Lear

ner

nam

e:

Dat

e:

Lear

ner

sig

nat

ure

: D

ate:

Ass

esso

r si

gnat

ure

: D

ate:

Inte

rnal

ver

ifie

r si

gnatu

re:

(if

sam

ple

d)

Dat

e:


303

Unit 52: Use Occupational and Safety Guidelines when using Keyboards

Unit code: Q113

Unit reference number: T/601/2465

QCF level: 1

Credit value: 2


Unit summary

This unit is about following occupational health and safety guidelines when using keyboards and workstation care and maintenance.

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.4 Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning.

2 2.1 – 2.4 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion and learner reports/reflective accounts.



N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

304

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

purp

ose

of

occ

upat

ional

hea

lth a

nd

safe

ty p

roce

dure

s w

hen

usi

ng k

eyboar

ds

and

work

stat

ion c

are

and

mai

nte

nan

ce

1.1

Sta

te o

ccupat

ional hea

lth a

nd s

afet

y guid

elin

es in

rela

tion t

o u

sing k

eyboar

ds

1.2

Exp

lain

the

purp

ose

of

follo

win

g o

ccupational

hea

lth

and s

afe

ty g

uid

elin

es for

usi

ng k

eyboar

ds

1.3

D

escr

ibe

how

to p

osi

tion f

inger

s, w

rist

s, f

ore

arm

s an

d b

ack

in r

elation t

o t

he

equip

men

t bei

ng u

sed

1.4

D

escr

ibe

pro

cedure

s fo

r w

ork

stat

ion c

are

and

mai

nte

nan

ce

2

Be

able

to u

se

occ

upat

ional

hea

lth a

nd

safe

ty g

uid

elin

es

2.1

D

emonst

rate

corr

ect

posi

tionin

g o

f finger

s, w

rist

s,

fore

arm

s and b

ack

in r

elat

ion t

o t

he

equip

men

t bei

ng u

sed

2.2

Fo

llow

pro

cedure

s fo

r w

ork

stat

ion c

are

and

mai

nte

nan

ce

2.3

Fo

llow

occ

upat

ional hea

lth a

nd s

afe

ty g

uid

elin

es f

or

usi

ng k

eyboar

ds

2.4

U

se t

echniq

ues

to p

reve

nt

repet

itiv

e st

rain

sy

ndro

me

in a

ccord

ance

with o

ccupational hea

lth

and s

afe

ty g

uid

elin

es

N025005 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 N

VQ

Aw

ard/C

ertifica

te/D

iplo

ma

in

Busi

nes

s and A

dm

inis

tration (

QCF)

– I

ssue

1 –

Oct

ober

2010 ©

Edex

cel Li

mited

2010

305

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________

Publications Code N025005 October 2010 For more information on Edexcel and BTEC qualifications please visit our website: www.edexcel.com Edexcel Limited. Registered in England and Wales No. 4496750 Registered Office: One90 High Holborn, London WC1V 7BH. VAT Reg No 780 0898 07

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