Patterns for the Pragmatic Web 1 - Charles Sanders Peirce: ARISBE
Special Service Tools Arisbe Salgado Orlando, FL July 9-12, 2013.
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Special Service Tools Arisbe Salgado Orlando, FL July 9-12, 2013
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Transcript of Special Service Tools Arisbe Salgado Orlando, FL July 9-12, 2013.
Special Service ToolsArisbe Salgado
Orlando, FLJuly 9-12, 2013
AGENDA
Bosch acquisition – Service improvements
Customer Service Model
New A/C1234yf equipment
Bosch GroupSales revenue 2011: 51.5 bn EUR
AutomotiveTechnology
30 bn EUR
IndustrialTechnology
8 bn EUR
Consumer Goods and
Building Technology
13 bn EUR
59 % oS
16 % oS25 % oS
Where is “Automotive Service Solutions”?
OES offerings
OE Service Solutions
Global Supplier of Specialized Solutions for Vehicle Service
Product/Service Portfolio
Worldwide Presence of AA
Automotive Aftermarket
53 Regional Organizations ( ) 66 Representatives ( )
LATAM
Chrysler
NSC’S
Latina
Special Service Tools (SST) Service Model
Customer Service driven by Bosch Mexico
- One communication channel
- Global Integration
- Customized services
Mexico - Sales by Chrysler’s Program
Chrysler issues PO’s to Bosch Bosch delivers goods to Chrysler CCT Chrysler invoices and Ship to Dealers
Mexico - Sales by Daily Business
«Chrysler LATAM» Dealer issues PO and payment in
advance to Bosch Bosch delivers goods to Dealers Bosch invoices to Dealers
Special Tools Process Overview
Projects to pursuit
Service Readiness Assessment
SST for Regional Launches
New A/C1234yf equipment
FAMILY LX /LE LX /LE JS PM LC LD KK / KJ MK NDMODEL 300C 300C TOURING AVENGER CALIBER CHALLENGER CHARGER CHEROKEE COMPASS DAKOTA
ARGENTINA YES NO NO NO NO NO YES YES NOBARBADOS YES NO YES YES NO YES YES YES YESBOLIVIA NO NO NO NO NO NO YES YES YESBRAZIL YES YES NO NO NO NO YES NO NOCHILE YES NO NO YES YES YES YES YES YESCOLOMBIA NO NO NO NO YES NO YES YES NOCOSTA RICA NO NO NO NO NO NO YES YES NODOMINICAN REPUBLIC NO NO NO NO NO NO YES NO NOECUADOR NO NO NO NO NO NO YES YES NOEL SALVADOR NO NO NO NO NO NO YES YES NOGUATEMALA NO NO NO NO NO NO YES YES NOHONDURAS NO NO NO NO NO NO NO NO NONICARAGUA NO NO NO NO NO NO YES YES NOPANAMA NO NO NO YES NO NO YES YES NOPARAGUAY NO NO NO NO NO NO YES YES NOPERU YES NO NO NO YES NO YES YES NOPUERTO RICO YES NO YES YES YES YES YES YES YESURUGUAY NO NO NO NO NO NO NO YES YESVENEZUELA NO NO NO YES NO NO YES NO YES
We gathered most of the carlines available in the region
Bosch delivered SST List customized by country
New Tools Notifications
New A/C 1234yf
First Platform : KL “New Liberty “
Deployment Plan To be defined by LATAM
1234yf Gas availability
Bosch Contact Information :
Arisbe Salgado / Strategic Account Manager
o Phone : +52 55 4433 4209
o Mobil : +52 55 2411 4870
