SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin...

20
Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System: 3165 SUBJECT: INDICATING/RECORDING SYSTEMS - MAX Display System - Display Processing Computer Operational Program Software BP 1.5.1 Change Export of this technology is controlled under the United States Export Administration Regulations (EAR) (15 CFR 300-774). An export license may be required before it is used for development, production or use by foreign persons from specific countries. The controller of this data has the individual responsibility to abide by all export laws. 9E991 ECCN: BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET Copyright © 2020 Boeing. Unpublished Work. All Rights Reserved. Treatment of this document and its content is governed by contract with Boeing. Rights to use this document are licensed on a per aircraft basis and such rights may not be transferable. For more information, contact The Boeing Company. Boeing, the Boeing signature, the Boeing symbol, 707, 717, 727, 737, 747, 757, 767, 777, 787, Dreamliner, BBJ, DC-8, DC-9, DC-10, KC-10, KC-46, KDC-10, MD-10, MD-11, MD-80, MD-88, MD-90, P-8, Poseidon and Boeing liveries are all trademarks owned by The Boeing Company; and no trademark license is granted in connection with this document unless provided in writing by Boeing. Original Issue: June 12, 2020 737-31-1860 1 of 20 3.0

Transcript of SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin...

Page 1: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Commercial Airplanes 737

Service BulletinSPECIAL ATTENTION

Number: 737-31-1860Original Issue: June 12, 2020ATA System: 3165

SUBJECT: INDICATING/RECORDING SYSTEMS - MAX Display System - Display ProcessingComputer Operational Program Software BP 1.5.1 Change

Export of this technology is controlled under the United States Export Administration Regulations (EAR) (15CFR 300-774). An export license may be required before it is used for development, production or use by foreignpersons from specific countries. The controller of this data has the individual responsibility to abide by all exportlaws.

9E991ECCN:

BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRETCopyright © 2020 Boeing.

Unpublished Work. All Rights Reserved.

Treatment of this document and its content is governed by contract with Boeing. Rights to use this documentare licensed on a per aircraft basis and such rights may not be transferable. For more information, contact TheBoeing Company.

Boeing, the Boeing signature, the Boeing symbol, 707, 717, 727, 737, 747, 757, 767, 777, 787, Dreamliner,BBJ, DC-8, DC-9, DC-10, KC-10, KC-46, KDC-10, MD-10, MD-11, MD-80, MD-88, MD-90, P-8, Poseidon andBoeing liveries are all trademarks owned by The Boeing Company; and no trademark license is granted inconnection with this document unless provided in writing by Boeing.

Original Issue: June 12, 2020737-31-1860

1 of 203.0

Page 2: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

2 of 20

BOEING SERVICE BULLETIN 737-31-1860

BLANK PAGE

Page 3: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Table of ContentsSummary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51. PLANNING INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

A. Effectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91. Airplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92. Spares Affected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

B. Concurrent Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11C. Reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11D. Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12E. Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12F. Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12G. Manpower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12H. Weight and Balance Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13I. Electrical Load Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13J. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1. Existing Data: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132. Data Supplied with this Service Bulletin: . . . . . . . . . . . . . . . . . . . . . . . . . . . 133. Installation Drawings Used in the Preparation of this Service Bulletin: . . . . . . . . . . . 13

K. Publications Affected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13L. Interchangeability and Intermixability of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 14M. Software Accomplishment Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2. MATERIAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15A. Material - Price and Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15B. Industry Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15C. Parts Necessary for Each Airplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

1. Kits/Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152. Parts and Materials Supplied by the Operator . . . . . . . . . . . . . . . . . . . . . . . . 163. Parts Modified and Reidentified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164. Parts Removed and Not Replaced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

D. Parts Necessary to Change Spares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16E. Special Tooling - Price and Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16F. Special Tooling Necessary to do this Service Bulletin . . . . . . . . . . . . . . . . . . . . . . . 16

3. ACCOMPLISHMENT INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17A. GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17B. WORK INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

FIGURE 1: FLIGHT COMPARTMENT - EFIS CONTROL PANELS - REMOVAL OF INOP MARKERS . 19

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

3 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 4: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

4 of 20

BOEING SERVICE BULLETIN 737-31-1860

BLANK PAGE

Page 5: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Commercial Airplanes 737

Service BulletinSPECIAL ATTENTION

SummaryNumber: 737-31-1860Original Issue: June 12, 2020ATA System: 3165

SUBJECT: INDICATING/RECORDING SYSTEMS - MAX Display System - Display ProcessingComputer Operational Program Software BP 1.5.1 Change

BOEING RECOMMENDS THAT EACH OPERATOR EXAMINE THIS DOCUMENT IMMEDIATELY.

CONCURRENT REQUIREMENTS

None.

BACKGROUND

In prior MAX Display System (MDS) Blockpoint (BP) versions, the Angle of Attack Disagree (AOA DISAGREE)alert message on the Primary Flight Display (PFD) was dependent on the activation of the AOA Round Dialdisplay option. The MDS Display Processing Computer (DPC) Operational Program Software (OPS) BP 1.5.1includes a revision to the display of the AOA DISAGREE alert message on the PFD to be independent of theAOA Round Dial option. Also, unintentional intermix of prior MDS BP versions in each DPC would not set theDISPLAYS SOFTWARE CONFIG status message and illuminate the MAINT light to prevent dispatch. If thisservice bulletin is not done, the AOA DISAGREE alert message and the DISPLAYS SOFTWARE CONFIGstatus message will not function as intended.

The AOA DISAGREE alert indicates to the flight crew that the right and left AOA vane values disagree by morethan 10 degrees for more than 10 seconds. The AOA DISAGREE alert provides information to the flight crewon the AOA signals being received by the MDS in order to provide a source of supplemental information to assistin understanding the flight deck effects that may result from erroneous AOA information. Erroneous AOAinformation can influence airspeed and altitude indications. If there is an unreliable airspeed condition, the crewshould do the Airspeed Unreliable Non-Normal Checklist (NNC). If the flight crew refers to the AOA DISAGREENNC first, they are then redirected to the Airspeed Unreliable NNC in the Quick Reference Handbook (QRH).

A potential for a software configuration mismatch between the MDS DPCs on in-service aircraft has beenidentified. Should a software mismatch occur, the MDS Maintenance Awareness System (MAS) does not enablethe DISPLAY SOFTWARE CONFIG status message, associated MAINT light nor software configurationmaintenance messages. Also, the Airplane Configuration Data is not cleared after software installation.

– An unintentional MDS BP0/BP1 or BP0/BP1.5 DPC software intermix does not result in the DISPLAYSOFTWARE CONFIG status message. However, another status message DISPLAY CONFIG DATA isdisplayed and the MAINT light is illuminated preventing dispatch.This is due to differences in DPC cross-talkcommunications between BP0 and BP1/BP1.5.

– An unintentional MDS BP1/BP1.5 DPC software intermix does not result in the DISPLAY SOFTWARECONFIG status message, and no other messages occur that trigger the MAINT light.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

5 of 20

Page 6: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

The changes in MDS DPC OPS BP 1.5.1 align the operation of the AOA DISAGREE alert to be consistent with737NG functionality. Additionally, the DISPLAYS SOFTWARE CONFIG status message will be set and preventdispatch if there is an unintentional software intermix with BP 1.5.1. MDS DPC OPS BP 1.5.1 is the recommendedconfiguration of the MDS DPC OPS software.

This table is provided to operators for planning purposes only. Refer to the applicable sections for moreinformation.

ReferenceAffectedPlanning Data

Paragraph 1.A.2., Spares AffectedNoSpares Affected

Paragraph 1.E., Compliance and Paragraph1.F., Approval

NoAD Related

Paragraph 1.H., Weight and Balance ChangesNoWeight and Balance Change

Paragraph 1.I., Electrical Load DataNoElectrical Load Changed

Paragraph 1.K., Publications AffectedYesPublications Affected

Paragraph 1.K., Publications AffectedNoAirplane Flight Operations Affected (Flight CrewOperations Manual and/or FAA Approved Air-plane Flight Manual)

Paragraph 2.C.1., Kits/PartsYesKits/Parts Required

Paragraph 2.C.2., Parts and Materials Suppliedby the Operator

NoOperator Supplied Parts/Material

Paragraph 2.F., Special Tooling Necessary todo this Service Bulletin

NoSpecial Tooling Required

ACTION (PRR 3M0191-1)

In the flight compartment, install the new MDS DPC OPS and do a software configuration check. Remove INOPmarkers, if installed, on the EFIS control panels.

Accomplishment of this service bulletin changes the flight deck and/or operations of the airplane. Refer toParagraph 1.K., Publications Affected, for affected publications.

EFFECTIVITY

737-8, 737-9 Airplane(s). Refer to Paragraph 1.A.1., Airplanes, for the list of affected airplane(s).

COMPLIANCE

Boeing recommends that the software installation and software configuration check given in this service bulletinbe done before revenue flight.

INDUSTRY SUPPORT INFORMATION

The software listed in this service bulletin is available to all customers at no-charge. Send a purchase order forthe software to Boeing Material Management. Please refer to this service bulletin number and reference theairplane variable number(s) in your purchase order.To receive man-hour reimbursement, send a warranty claimto BCA Contracts - Warranty.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

6 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 7: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

The above listed software availability terms and man-hour reimbursement will expire eight years from the originalrelease date of this service bulletin.

MANPOWER

Refer to Paragraph 1.G., Manpower.

MATERIAL INFORMATION

Boeing Supplied Kits/Parts.

Refer to Paragraph 2.A., Material - Price and Availability.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

7 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 8: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

8 of 20

BOEING SERVICE BULLETIN 737-31-1860

BLANK PAGE

Page 9: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Commercial Airplanes 737

Service BulletinSPECIAL ATTENTION

Number: 737-31-1860Original Issue: June 12, 2020ATA System: 3165

SUBJECT: INDICATING/RECORDING SYSTEMS - MAX Display System - Display ProcessingComputer Operational Program Software BP 1.5.1 Change

BOEING RECOMMENDS THAT EACH OPERATOR EXAMINE THIS DOCUMENT IMMEDIATELY.

1. PLANNING INFORMATION

A. Effectivity

1. AirplanesRefer to Service Bulletin Index D6-19567 Part 3 for Airplane Variable Number, Line Number, andSerial Number data.

This bulletin is applicable to 737-8, 737-9 Airplane(s), line number(s) 5602, 5668, 5788, 5852,5902, 5948, 5992, 6034, 6074, 6114, 6154, 6188, 6222, 6272, 6290, 6308, 6326, 6344, 6360,6372, 6384, 6396, 6408, 6420, 6430, 6441, 6448, 6456, 6464, 6472, 6481, 6490, 6499, 6508,6515, 6521, 6528, 6535, 6542, 6548, 6555, 6562, 6569, 6575, 6582, 6589, 6594, 6598, 6603,6607, 6612, 6616, 6621, 6625, 6630, 6634, 6639, 6643, 6648, 6652, 6657, 6661, 6666, 6672,6677, 6681, 6686, 6690, 6695, 6699, 6704, 6708, 6713, 6717, 6722, 6726, 6731, 6735, 6740,6749, 6753, 6758, 6762, 6767, 6771, 6776, 6780, 6783, 6785, 6789, 6792, 6794, 6796, 6803,6805, 6807, 6810, 6814, 6816, 6819, 6821, 6825, 6828, 6830, 6834, 6837, 6839, 6841, 6843,6848, 6850, 6852, 6855, 6859, 6861, 6864, 6866, 6868, 6872, 6875, 6877, 6881, 6884, 6886,6890, 6893, 6895, 6897, 6899, 6904, 6906, 6908, 6911, 6915, 6917, 6920, 6922, 6926, 6929,6931, 6935, 6938, 6940, 6942, 6944, 6949, 6951, 6953, 6956, 6960, 6963, 6965, 6968, 6970,6973, 6975-6976, 6978, 6980, 6983, 6985, 6988, 6990-6991, 6993, 6995, 6998, 7000, 7003,7005-7006, 7008, 7010, 7013, 7015, 7018, 7020, 7023, 7025, 7027-7028, 7030, 7033, 7035, 7038,7040, 7042-7043, 7045, 7048, 7050, 7053, 7055, 7060, 7062, 7064-7065, 7068, 7070, 7073, 7075,7077, 7079-7080, 7083, 7085, 7088, 7090, 7093, 7095-7096, 7098, 7100, 7103, 7105, 7108,7110-7111, 7113, 7115, 7118, 7120, 7123, 7125, 7128, 7130, 7132-7133, 7135, 7138, 7140, 7143,7145, 7147-7148, 7150, 7153, 7155, 7158, 7160, 7163, 7165-7166, 7168, 7170, 7173, 7175, 7178,7180-7181, 7183, 7185-7186, 7188, 7190, 7192-7193, 7195-7196, 7198, 7200-7201, 7203, 7205,7207-7208, 7210-7211, 7213, 7215-7216, 7218, 7220, 7222-7223, 7225-7226, 7228, 7230-7231,7233, 7236-7238, 7240-7241, 7245-7246, 7248, 7250, 7252-7253, 7255-7256, 7258, 7261, 7265,7267-7268, 7270-7271, 7275-7276, 7278, 7281-7283, 7286, 7288, 7290-7291, 7293, 7295-7296,7298, 7300-7301, 7303, 7305-7306, 7308, 7310-7311, 7313, 7315-7316, 7320-7321, 7323, 7325,7328, 7330-7331, 7333, 7335-7336, 7338, 7340-7341, 7343, 7345, 7348, 7350, 7353, 7355-7356,7358, 7360-7361, 7363, 7365-7366, 7368, 7370, 7373, 7375, 7378, 7380-7381, 7383-7385,7388-7390, 7393-7395, 7398-7401, 7403-7406, 7409-7411, 7413-7414, 7416, 7419, 7421, 7423,7428, 7430, 7433, 7435, 7446 in 1 Group(s). Where the effectivity is presented with hyphensbetween line numbers, the airplane applicability means "through" and "inclusive", e.g. line numbers1-9 means line numbers 1 through 9 inclusive.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

9 of 20

Page 10: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

The Variable Numbers and Group Information for the applicable airplanes is given below. Anequivalent change is on subsequent production airplanes. Refer to PRR 3M0191 for data aboutthis change.

DESCRIPTIONCONFIGURATIONGROUP

Airplanes with MAX Display System (MDS) Display ProcessingComputer (DPC) Operational Program Software (OPS) Blockpoint(BP) 0, 1 or 1.5 installed.

-1

Airplane Models:

737-8, 737-9

GroupVariable Number

11A001 - 1A002

11A004 - 1A035

11A201 - 1A209

11A211

11A301 - 1A318

11A401 - 1A413

11A451 - 1A467

11A476 - 1A482

11A501 - 1A502

11A521 - 1A523

11A531

11A541 - 1A545

11A601 - 1A614

11A676 - 1A691

11A726 - 1A730

11A741 - 1A743

11A751 - 1A757

11A801

11A851 - 1A866

11A916 - 1A919

11A926 - 1A929

11A943

11A951 - 1A956

GroupVariable Number

11B001 - 1B011

11B101 - 1B124

11B201 - 1B206

11B251 - 1B266

11B376 - 1B380

11B386 - 1B389

11B396

11B401

11B491 - 1B494

11B511 - 1B512

11B521 - 1B522

11B531

11B540 - 1B541

11B566 - 1B569

11B576 - 1B578

11B601

11B635 - 1B636

11B651 - 1B657

11B701

11B801 - 1B806

11B930 - 1B934

11C001 - 1C002

11C201 - 1C202

GroupVariable Number

11C221 - 1C222

11C301 - 1C305

11C326 - 1C335

11C401 - 1C404

11C451

11C453

11C501 - 1C510

11C690

11C701 - 1C712

11C826 - 1C827

11C946 - 1C947

11D002 - 1D004

11D051 - 1D056

11D101 - 1D114

11D201

11D251 - 1D253

11D401

11D466 - 1D467

11J021

11J041 - 1J042

11J066 - 1J067

11J101 - 1J102

11J301

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

10 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 11: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

GroupVariable Number

11J401 - 1J402

GroupVariable Number

11J601

GroupVariable Number

--

2. Spares AffectedNone.

B. Concurrent Requirements

None.

C. Reason

In prior MAX Display System (MDS) Blockpoint (BP) versions, the Angle of Attack Disagree (AOADISAGREE) alert message on the Primary Flight Display (PFD) was dependent on the activation ofthe AOA Round Dial display option.The MDS Display Processing Computer (DPC) Operational ProgramSoftware (OPS) BP 1.5.1 includes a revision to the display of the AOA DISAGREE alert message onthe PFD to be independent of the AOA Round Dial option. Also, unintentional intermix of prior MDSBP versions in each DPC would not set the DISPLAYS SOFTWARE CONFIG status message andilluminate the MAINT light to prevent dispatch. If this service bulletin is not done, the AOA DISAGREEalert message and the DISPLAYS SOFTWARE CONFIG status message will not function as intended.

The AOA DISAGREE alert indicates to the flight crew that the right and left AOA vane values disagreeby more than 10 degrees for more than 10 seconds. The AOA DISAGREE alert provides informationto the flight crew on the AOA signals being received by the MDS in order to provide a source ofsupplemental information to assist in understanding the flight deck effects that may result from erroneousAOA information. Erroneous AOA information can influence airspeed and altitude indications. If thereis an unreliable airspeed condition, the crew should do the Airspeed Unreliable Non-Normal Checklist(NNC). If the flight crew refers to the AOA DISAGREE NNC first, they are then redirected to the AirspeedUnreliable NNC in the Quick Reference Handbook (QRH).

A potential for a software configuration mismatch between the MDS DPCs on in-service aircraft hasbeen identified. Should a software mismatch occur, the MDS Maintenance Awareness System (MAS)does not enable the DISPLAY SOFTWARE CONFIG status message, associated MAINT light norsoftware configuration maintenance messages. Also, the Airplane Configuration Data is not clearedafter software installation.

– An unintentional MDS BP0/BP1 or BP0/BP1.5 DPC software intermix does not result in the DISPLAYSOFTWARE CONFIG status message. However, another status message DISPLAY CONFIGDATA is displayed and the MAINT light is illuminated preventing dispatch.This is due to differencesin DPC cross-talk communications between BP0 and BP1/BP1.5.

– An unintentional MDS BP1/BP1.5 DPC software intermix does not result in the DISPLAYSOFTWARE CONFIG status message, and no other messages occur that trigger the MAINT light.

The changes in MDS DPC OPS BP 1.5.1 align the operation of the AOA DISAGREE alert to beconsistent with 737NG functionality. Additionally, the DISPLAYS SOFTWARE CONFIG status messagewill be set and prevent dispatch if there is an unintentional software intermix with BP 1.5.1. MDS DPCOPS BP 1.5.1 is the recommended configuration of the MDS DPC OPS software.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

11 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 12: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

D. Description

In the flight compartment, install the new MDS DPC OPS and do a software configuration check.Remove INOP markers, if installed, on the EFIS control panels.

Accomplishment of this service bulletin changes the flight deck and/or operations of the airplane. Referto Paragraph 1.K., Publications Affected, for affected publications.

The work in this service bulletin is done in the maintenance zone(s) given below.

Affected Maintenance Zones

ZoneModel

211, 212737-8, 737-9

E. Compliance

Boeing recommends that the software installation and software configuration check given in this servicebulletin be done before revenue flight.

F. Approval

This service bulletin was examined by the Federal Aviation Administration (FAA).The changes specifiedin this service bulletin comply with the applicable regulations and are FAA approved for the airplaneslisted in the service bulletin effectivity.This service bulletin and its approval were based on the airplanein its original Boeing delivery configuration or as modified by other approved Boeing changes.

If an airplane has a non-Boeing modification or repair that affects a component or system also affectedby this service bulletin, the operator is responsible for obtaining appropriate regulatory agency approvalbefore incorporating this service bulletin.

G. Manpower

The table below shows an estimate of the task hours necessary to do this change for each airplane.This estimate is for direct labor only, done by an experienced crew. Adjust the estimate with operatortask hour data if necessary. The estimate does not include lost time. These are some examples of losttime:

• Time to adjust to the workplace• Time to schedule the work• Time to inspect the work• Time to cure the materials• Time to make the parts• Time to find the tools

Elapsed HoursTask HoursNumber of PersonsTask

0.250.251Install Software

0.300.301Software Configura-tion Check

0.100.101FIGURE 1(a)

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

12 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 13: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

Elapsed HoursTask HoursNumber of PersonsTask

0.600.60TOTAL FOR EACH AIRPLANE

(a) Time necessary to remove INOP markers if they are installed on the ElectronicFlight Instrument System (EFIS) control panels.

This estimate gives general service bulletin incorporation time.The specific software data transfer timescan be found in 737-7/8/8200/9/10 AMM 20-15-11.

H. Weight and Balance Changes

None.

I. Electrical Load Data

Not changed.

J. References

1. Existing Data:

a. Engineering Change Memo PRR 3M0191-1

b. Boeing Service Letter 737-SL-31-072, 737-SL-46-033

c. Service Bulletin Index D6-19567

d. 737-7/8/8200/9/10 Aircraft Maintenance Manual (AMM) 20-15-11, 31-65-02, 46-13-00

2. Data Supplied with this Service Bulletin:

None.

3. Installation Drawings Used in the Preparation of this Service Bulletin:

None.

K. Publications Affected

1. Publications:

Chapter-SectionPublication

34-21737 Aircraft Maintenance Manual - SystemDescription Section

31-65737 Aircraft Maintenance Manual - Practicesand Procedures

31-65737 Fault Isolation Manual

31-65737 Illustrated Parts Catalog

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

13 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 14: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

2. Damage Tolerance Based Structural Inspections:

Boeing has evaluated the repairs or changes in this service bulletin for effects on Fatigue CriticalStructure (FCS) and for changes to Damage Tolerance Inspections (DTI) required in theMaintenance Program.This service bulletin does not affect FCS, therefore DTIs are not necessary.

L. Interchangeability and Intermixability of Parts

Refer to Paragraph 2.C., Parts Necessary for Each Airplane, for interchangeability and intermixabilityinformation.

M. Software Accomplishment Summary

1. Refer to Boeing Service Letter 737-SL-31-072 for more information about the MDS DPC OPSsoftware changes.

2. Collins Aerospace is responsible for software compatibility relating to the Head-up GuidanceSystem (HGS) Model HGS-6000 installed by Supplemental Type Certificate (STC).

NOTE: Please contact your Collins Aerospace Service Representative to make sure that MDSBP 1.5.1 is approved for use with HGS.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

14 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 15: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

2. MATERIAL INFORMATION

A. Material - Price and Availability

Boeing can supply the software shown in Paragraph 2.C.1., Kits/Parts. The software is subject to theterms and conditions of the Boeing standard purchase order acknowledgment.

Reference this service bulletin and submit your purchase order by one of these methods:

1. Order on-line via ATA Spec 2000 or The Boeing PART Page

2. Fax to (206) 662-7145

REFER TO THE BOEING PART PAGE ON MYBOEINGFLEET.COM OR CONTACT FIRST RESPONDERAT [email protected] FOR THE LATEST PRICE INFORMATION

NotesUnit Price as of the OriginalIssue date of this Service

Bulletin (US Dollars)NameSoftware Part Number

(a)(b)-31 DPC OPSCOL49-0078-0006

(a) Refer to 737-SL-46-033 for Distribution of Software Post-2019.

(b) The operator may already have this software.

B. Industry Support Information

The software listed in this service bulletin is available to all customers at no-charge. Send a purchaseorder for the software to Boeing Material Management. Please refer to this service bulletin number andreference the airplane variable number(s) in your purchase order.To receive man-hour reimbursement,send a warranty claim to BCA Contracts - Warranty.

The above listed software availability terms and man-hour reimbursement will expire eight years fromthe original release date of this service bulletin.

C. Parts Necessary for Each Airplane

1. Kits/Parts

To get the media set/software shown below, refer to Paragraph 2.A., Material - Price and Availability.

NotesSoftware NameSoftware PartNumber

Media SetName

Media Set PartNumber

(a)(b)(c)(d)(e)(f)(g)(h)31 DPC OPSCOL49-0078-0006--

(a) This software part number is used in production. Operators may already have this software.

(b) Do not install previous versions of this software after installation of the new software part number.

(c) Or later approved software part number. Later approved software is only software that is approvedby Boeing as a replacement for the software specified in this bulletin and approved as part of thetype design by the Federal Aviation Administration (FAA) after issuance of this bulletin OriginalIssue date.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

15 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 16: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

NotesSoftware NameSoftware PartNumber

Media SetName

Media Set PartNumber

(d) Airplanes operating with MDS DPC OPS BP 0, the existing software part number is COL4E-0078-0001.

(e) Airplanes operating with MDS DPC OPS BP 1, the existing software part number is COL4D-0078-0002.

(f) Airplanes operating with MDS DPC OPS BP 1.5, the existing software part number is COL4C-0078-0003.

(g) Do not mix different part numbers of this software on the airplane. All Display Processing Computers(DPC) must contain the new software.

(h) Collins Aerospace is responsible for software compatibility relating to the Head-up Guidance System(HGS) Model HGS-6000 installed by Supplemental Type Certificate (STC). Please contact yourCollins Aerospace Service Representative to make ensure that MDS BP 1.5.1 is approved for usewith HGS.

2. Parts and Materials Supplied by the Operator

None.

3. Parts Modified and Reidentified

None.

4. Parts Removed and Not Replaced

None.

D. Parts Necessary to Change Spares

None.

E. Special Tooling - Price and Availability

None.

F. Special Tooling Necessary to do this Service Bulletin

No special tools or equipment are necessary to do the change in this service bulletin. But, maintenanceand overhaul tools in the manuals given in Paragraph 1.J., References, can be necessary. Examineoperator tool supply to make sure all necessary tools are available.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

16 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 17: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

3. ACCOMPLISHMENT INSTRUCTIONS

A. GENERAL INFORMATION

KEEP THE WORK AREA, WIRES AND ELECTRICAL BUNDLES CLEAN OFMETAL PARTICLES OR CONTAMINATION WHEN YOU USE TOOLS. UNWANTEDMATERIAL, METAL PARTICLES OR CONTAMINATION CAUGHT IN WIREBUNDLES CAN CAUSE DAMAGE TO THE BUNDLES. DAMAGED WIRE BUNDLESCAN CAUSE SPARKS OR OTHER ELECTRICAL DAMAGE.

CAUTION

NOTE: 1. Manual titles are referred to by acronyms. Refer to Paragraph 1.J., References, fordefinition of the acronyms.

2. Obey all of the warnings and cautions given in the specified manual sections.

3. These work instructions refer to procedures included in other Boeing documents.When the words "refer to" are used and the operator has an accepted alternativeprocedure, the accepted alternative procedure can be used. When the words "inaccordance with" are included in the instruction, the procedure in the Boeing documentmust be used.

4. Refer to 737-7/8/8200/9/10 AMM 20-15-11 for on-airplane software installationmaintenance practices and data transfer times, as accepted procedures.

5. Use of colors in Figures is based on guidance from the ATA e-Business Program(ATA) iSpec 2200.

6. The compliance times for the actions in Paragraph 3.B., WORK INSTRUCTIONSare in Paragraph 1.E., Compliance.

7. Some steps in the Work Instructions are labeled as Required for Compliance (RC).If this service bulletin is mandated by an Airworthiness Directive (AD), then the stepslabeled as RC, including sub-steps under an RC step and any figures identified inan RC step, must be done to comply with the AD. If a step or sub-step is labeled"RC Exempt," then the RC requirement is removed from that step or sub-step. AnAlternative Method of Compliance (AMOC) is required for any deviations to RC steps,including sub-steps and identified figures. Steps not labeled as RC may be deviatedfrom using accepted methods in accordance with the operator's maintenance orinspection program without obtaining approval of an AMOC. This is provided thatthe RC steps, including sub-steps and identified figures, can still be done as specified,and the airplane can be put back in an airworthy condition.

8. Later approved software is only software that is approved by Boeing as a replacementfor the software specified in this bulletin and approved as part of the type design bythe Federal Aviation Administration (FAA) after issuance of this bulletin Original Issuedate.

9. Previous 31 DPC OPS Software Part Numbers are referenced in Paragraph 2.C.1.,Kits/Parts.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

17 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 18: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

B. WORK INSTRUCTIONS

1. RC - Install the software shown below on Display Processing Computers (DPCs), DPC-1 andDPC-2. Refer to 737-7/8/8200/9/10 AMM 31-65-02 as an accepted procedure.

More DataMedia Set Part NumberSoftware Part NumberSoftware Name

(a)-COL49-0078-000631 DPC OPS

(a) Or later approved software part number.

2. Do Mass Storage Device Software Part Removal to remove previous 31 DPC OPS software partnumber(s) from the Mass Storage Device (MSD). Refer to 737-7/8/8200/9/10 AMM 46-13-00 asan accepted procedure.

3. RC - Do Display Processing Computer - Configuration Check and make sure Software Part NumberCOL49-0078-0006 is installed in the DPC-1 and DPC-2. Refer to 737-7/8/8200/9/10 AMM 31-65-02as an accepted procedure. If software part number COL49-0078-0006 or later approved softwarepart number is not shown as installed on DPC-1 and DPC-2, do applicable on-condition correctiveaction(s) until the software part number is installed on DPC-1 and DPC-2.

4. RC - Remove the INOP markers on the Electronic Flight Information System (EFIS) control panels,if installed. Refer to FIGURE 1 as an accepted procedure.

5. Put the airplane back to a serviceable condition.

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

18 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 19: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

FIGURE 1: FLIGHT COMPARTMENT - EFIS CONTROL PANELS - REMOVAL OF INOP MARKERS(SHEET 1 OF 2)

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

19 of 20

BOEING SERVICE BULLETIN 737-31-1860

Page 20: SPECIAL ATTENTION - Regulations.gov · 2020. 11. 18. · Commercial Airplanes 737 Service Bulletin SPECIAL ATTENTION Number: 737-31-1860 Original Issue: June 12, 2020 ATA System:

The step numbers shown below agree with the numbers shown in the circle symbols in the figure. The QTYnumbers shown below are the number of parts necessary for each airplane.

More DataQtyIdentificationNameTaskStep

(a)2BAC27DCC2769INOP MARKERRemove1

(a) If there are existing INOP markers, remove them to show APP on the EFIS controlpanels.

FIGURE 1: FLIGHT COMPARTMENT - EFIS CONTROL PANELS - REMOVAL OF INOP MARKERS(SHEET 2 OF 2)

Export Controlled ECCN: 9E991 - BOEINGPROPRIETARY - Copyright © Unpublished

Work - See page 1 for details.

Original Issue: June 12, 2020737-31-1860

20 of 20

BOEING SERVICE BULLETIN 737-31-1860