Speaking skill

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Speaking skill By DAWLE ABHIJEET

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Techniques to Improve Communication (Communication Skills)

Transcript of Speaking skill

  • 1.By DAWLE ABHIJEET

2. Occasions for formal oral Communication Public Speech 3. Occasions for formal oral Communication Fear of Public Speaking In Spotlight Unprepared Inexperienced 4. Occasions for formal oral Communication What is Public Speech Public speaking skill may be defined as the art of appearing in front of an audience, facing the audience, presenting your speech and making them understand what you want them to understand within the limited time and resources given to you. 5. Occasions for formal oral Communication 6. Occasions for formal oral Communication Public Speaking Tips Do your Homework or research a topic 7. Occasions for formal oral Communication Public Speaking Tips Organize ideas logically Employ quotations, facts and statistics Start strong and close stronger Incorporate humor 8. Occasions for formal oral Communication Public Speaking Tips Analyze your audience- deliver the message they wantto hear 9. Occasions for formal oral Communication Public Speaking Tips Eye contact Interact with audience 10. Occasions for formal oral Communication Public Speaking Tips Time Management Do not repeat yourself Show positive attitude Seek and utilize feedback Handle unexpected issues smoothlyex. Power cut, projector is not working 11. Occasions for formal oral Communication Public Speaking (Things you shouldnt do) Reading directly from notes Turn back on audience Hands in pockets 12. Occasions for formal oral Communication Public Speaking (Things you shouldnt do) No um, ah, you know No nervous gestures Talking too fast or talking too quietly 13. Occasions for formal oral Communication Public Speaking (Things you should do) Eye Contact Can glance at notes Appropriate gestures Rhetorical questions to involve audience 14. Occasions for formal oral Communication Presentation 15. Your top fears 35%HeightsFinancial Problems10% 5%Speaking to a groupFlying15% 10%SicknessDeath 10%Deep WaterInsects & Bugs5% 10% 16. General pointers to improve speaking skills: SPEAK Be thoroughly aware of the subject. Know the audience; tailor your speech to meet theirneeds. 17. General pointerscontd. Rehearse your speech well and time it. Practice good articulation: Make exaggerated use of articulators. Pay attention to proper diction, pronunciation & stress. Use voice modulation. 18. General pointerscontd Show interest and enthusiasm. Begin well & end well. Understand that stage fright is common and somewhat necessary. 19. Other aspects of Presentation Speech Presentation-------Give importance to : o Appearance o Voice o Body language 20. aspects of Presentation Speech Presentation Technical) Visual Aids.. Present them smoothly- Do not Talk while visualsare being read by audienceUse Storyboard Approach- Match visuals withyour text 21. Most common PowerPoint mistakes 1)Many people tend to put every word they are going to say on their powerPoint slides. Although this eliminates the need to memorize your talk , ultimately this makes your slides crowded , wordy and boring. You will loose your audiences attention before you even reach the bottom of yourfirst slide. 22. Most common powerpoint mistakes Many people do not run spell cheeck before their presentation-BIG MISTAK!!!Nothing makes you look stupid than spelling errors. 23. Bullet Pointing Avoid Excessive Bullet-Pointing. Only Bullet Key Points. Too many Bullet-Points And Your Key messages Will NOT Stand out. In fact, The Term Bullet-point Comes From People firing Guns at Annoying Presenters. 24. Bad color schemes Clashing background and funky colors can lead to: Distraction Confusion Headache sickness 25. 1st Qtr2nd Qtr3rd Qtr4th Qtr5th Qtr6th Qtr7th Qtr8th QtrEast8065503529201510west30.638.634.631.628221820North45.946.94543.940354145 26. Your feeling after a successful presentation!!! 27. Occasions for formal oral Communication MeetingEvery day 83 million people attend 11.5 million meetings 28. TYPES OF MEETING Formal and Informal Decision making Meeting Executive Meeting Consultation Meeting Briefing Meeting Negotiation Meeting Group Discussion 29. PURPOSE OF A MEETING Reach a common decisions/ agreement Solve a problem Exchange ideas / experiences Inform, explain, present ideas Give and get feedback on new ideas Plan and prepare for action 30. PURPOSE OF A MEETING CONTD Resolve differences Clear misunderstandings Generate enthusiasm Seek co operation Review and evaluate past performances Create a feeling of solidarity ( Unity) 31. ROLE OF CHAIRPERSON Overall charge of the proceedings Follow procedure State the purpose Restrict discussion to the issue Maintain time Speak no more than 20% of the time 32. ROLE OF CHAIRPERSON CONTD Intervene in arguments / disputes Arrange for proper recording Deal with spot issues Employ tact Focus on those present See to follow-up action 33. ROLE OF SECRETARY Send notice on time Organize the venue Keep handouts etc. ready Arrange for stationary Test equipments Take care of catering Write minutes 34. ROLE OF PARTICIPANTS Punctuality Stick to the agenda Contributing/ evaluating information Raising questions Listening attentively Avoiding side discussions Going along with the group 35. ROLE OF PARTICIPANTS CONTD Not interrupting other speakers Co-operating Showing courtesy Keeping an open mind Talking to the point Following rules Participating actively 36. ADVANTAGES OF A MEETING Saves time New information Sense of participation Democratic functioning Bold/quick/joint decision-making Prevention of mistakes Idea development 37. DISADVANTAGES OF A MEETING Sometimes- time consuming - no decision taken - lack of seriousness - wasteful arguments - Expensive 38. NOTICE Sent under proper authority 48 hours to 7 days notice Name of the body/group to meet Day, date, time and venue Agenda and purpose Sent to all expected to attend 39. AGENDA Confirm the minutes of the previousmeeting Items on the agenda E.g.,- Appointment of sub-committee to - Proposal to open a branch - Purchase of a generator etc. 40. MINUTES Name of the body/ organization and natureof meeting Day, date, time and place of meeting Name of the chairperson, secretary, members present and absent Attendees by invitation Decisions/ resolutions ( The next meeting) 41. Occasions for formal oral Communication Group Discussion 42. Definition of Group Discussion Group Discussion is a modern method of assessing students personality. It is both a technique and an art and a comprehensive tool to judge the worthiness of the student and his appropriateness for the job. 43. Group Discussion The term suggests a discussion among a group of persons. The group will have 8 & 12 members who will express their views freely, frankly in a friendly manner, on a topic of current issue. Within a time limit of 20 to 30 minutes, the abilities of the members of the group is measured. 44. Benefits in Group discussion Stimulation of thinking in a new way. Expansion of knowledge Understanding of your strength and weakness. Your true personality is revealed and qualities ofleadership take shape 45. Benefits of group discussion provides chance to Expose Language skills Academic knowledge Leadership skills people handling skills Team work General knowledge. 46. Do`s in group discussion Appropriate to the issue . Make original points & support them by substantial reasoning . Listen to the other participants actively & carefully. Whatever you say must be with a logical flow, & validate it with an example as far as possible. Make only accurate statements. 47. Do`s in group discussion Modulate the volume, pitch and tone. Be considerate to the feelings of the others. Try to get your turn. Be an active and dynamic participant by listening. Talk with confidence and self-assurance. 48. Donts during group discussion Being shy /nervous / keeping isolated from G.D Interrupting another participant before his arguments are over Speak in favour ; example:Establish yourposition and stand by it stubbornly Changed opinions Dont make fun of any participant even if his arguments are funny. 49. Don`ts during group discussion Dont engage yourself in sub-group conversation. Dont repeat and use irrelevant materials. Addressing yourself to the examiner. Worrying about making some grammatical mistakes, foryour interest the matter you put across are important. 50. Important points in group discussion Be assertive: An assertive person is direct , honest careful about not hurting others self-respect. A patient listener: listening to another person is one way of showing appreciation. Right language : Words can make friends & rightwords at the right time make the best results. Be analytical and fact-oriented : It is necessary to make relevant points which can be supported with facts and analyzed logically. 51. Accept criticism If any member of the group criticizes ordisapproves a point, it is unwise to get upset or react sharply. In case the criticism is flimsy, the same canbe pointed out politely. Maximize participation ; one must try tocontribute fully, vigorously & steadily throughout the discussion. Show leadership ability: A group discussionalso evaluates your leadership qualities. 52. Occasions for formal oral Communication Interview 53. How To Prepare For Job Interviews Prepare yourself with effective interviewstrategies before you actually go to an organization and meet with the interviewer. Increase your chances of success by using these tips from the experts. Preparation is the key to success 54. How To Prepare For Job Interviews FIND DETAILS ABOUT THE INTERVIEW GET GOOD DIRECTIONS RESEARCH THE ORGANIZATION PREPARE YOUR INTERVIEW MATERIALS DRESS IN A MANNER THAT SUITS THE JOB PAY ATTENTION TO DETAILS IN YOURAPPEARANCE HAVE PLENTY OF TIME TO GET TO THE INTERVIEW 55. GROOMING ATTITUDE Shower, Hair shampooed Be punctual, realistic, Clothes clean, neat, appropriate for a job interview Shoes are cleaned andshinedrelaxed, courteous, enthusiastic Show initiative Smile, pleasant greeting,firm handshake 56. Competency-based Interviews Company identifies key skills required for job Designs questions to elicit evidence of skills Emphasis on past behaviour as predictor of success Teamwork: Describe a team project you worked on. What problems arose? How did you deal with them? Communication Skills: Describe situation when you had to persuade others to support your view. Give an example of any reports youve written which illustrate your writing skills Interpersonal skills: What kinds of people do you find it difficult to work with? How do you handle those situations? Taking Responsibility: Describe a time when you took responsibility to achieve a challenging goal Problem-solving:Tell about a time when you had several tasks to manage at one time with conflicting deadlines. 57. Responding to Competency Q Q Give me an example of a problem you encountered. How did you approach it. What was the outcome? STAR response S: Describe the situation T: Explain the task/problem that arose A: What action did you take? R: What was the result or outcome? What did you learn from this experience? 58. Your Answers Listen carefully, seek clarification Illustrate answers with real examples and evidence Be positive constructive criticism Keep answers specific Take time to respond Be alert to interviewers body language Speak clearly, smile and show enthusiasm Know what you want to say, and find the opportunity 59. Qualities Employers Seek Good all-round intelligence Enthusiasm, commitment and motivation Good communication skills Team work ability Ability to solve problems Capacity to work hard Initiative and self-reliance Balanced personality 60. What creates a bad impression Poor personal appearance Negative attitude evasive, using excuses Lack of interest and enthusiasm Lack of preparation Poor knowledge of role Failure to give concrete examples of skills Over emphasis on money/rewards Lack of career plan