Speak my language: A guide to audience-centric content development
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Transcript of Speak my language: A guide to audience-centric content development
©2015 Experian Information Solutions, Inc. All rights reserved. Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the trademarks of their respective owners. No part of this copyrighted work may be reproduced, modified, or distributed in any form or manner without the prior written permission of Experian. Experian Public.
Speak my language:A guide to audience-centric content development
August 18, 2015
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Experian Marketing ServicesConsumer Insights
Audience insightOnline intelligence Consumer research
Changing the way brands understand consumers.
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Jennifer GallacherManager, Client
Engagement
Introducing our speakers
John FettoSenior Research and
Marketing Analyst
@ExperianMkt #shareinsight
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Agenda
Channel preference
Traditional content
Differentiate personas
Search language
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Hitwise® panelNumber of monthly users
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Hitwise panelNumber of monthly searches and search clicks
Number of US searches
Number of US search clicks
500 million
300 million
Based on June 2015
Traditional content
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ContentWhat are people searching for?
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ContentWhat are people searching for?
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Pet loversContent opportunities
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Pet loversHigh interest; low success rate
Search language
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SearchAre you speaking a common language?
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SearchAre you speaking a common language?
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Case study: SwimwearHow do women search?
Equal incidence of usage of “swimwear” and “swimsuit(s)” by women
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SwimwearHow do men search?
Men more likely to use “swimwear” than “swimsuit(s)” but also specify the style (e.g., “trunks,” “shorts”).
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Swimwear trendsWhat’s hot
“Long” (“torso” and “sleeve”)“Bra” (“sports,” “built-in” or size)“Plus size”“Modest” “Vintage”
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Swimwear trendsWhat’s not
“High waisted”“Cute”“Juniors”“Cheap”“Sexy”
Differentiate personas
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Mom segmentsStart with high definition profiles
27%
20% 19%16%
18%
StrivingMoms
ConventionalMoms
AlphaMoms Modest
Moms
Maverick Moms
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Striving MomsInterests: Games, dating, pets
Dora games (381)Peppa pig games (308)Paw patrol games (267)eHarmony (243)Dora the Explorer (241)Bearville (197)Gawker (175)Plenty of Fish (164)Pet meds (161)Pet smart (156)
(Index)
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Conventional MomsInterests: Crafts, gossip/news, hair
Sesame Street (333)DIY (313)Michaels crafts (263)Michaels coupons (251)Short hairstyles (248)Drudge report (234)Perez Hilton (224)Pinterest (197)Hobby Lobby (168)Hairstyles (119)
(Index)
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Investor segmentsMotivated Leaders: Success, strength, image
Motivated Leaders
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Investor segmentsThoughtful Realists: Nurturing, privacy, ethicial
Thoughtful Realists
Channel preference
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
TV MobilePhone
Radio Desktop/LaptopHome
Newspapers Magazines Desktop/Laptop Work
GameConsoles
Tablet PortableMp3
E-Reader
Devices Used in Past Month
Total Motivated Leaders
Investor segmentsMotivated Leaders: Digitally-inclined; mobile
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Investor segmentsMotivated Leaders: Digitally-inclined; mobile
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
TV MobilePhone
Radio Desktop/LaptopHome
Newspapers Magazines Desktop/Laptop Work
GameConsoles
Tablet PortableMp3
E-Reader
Devices Used in Past Month
Total Thoughtful Realists
Investor segmentsThoughtful Realists: Traditional media; print
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Investor segmentsThoughtful Realists: Traditional media; print
1. Focus on selling your product or service, not your content. Find out what your audience is interested in and deliver content that incorporates your brand message.
2. Understand how consumers speak about your products and services and tailor your search campaigns and website to optimize performance and customer experience.
3. High definition profiles provide deep understandings of consumer motivations, lifestyles and interests. Generate content and messaging for key audience segments rather than one-size fits all.
4. Know the preferred channel/device of your target audience and optimize content to be consumed on that device.
Four things to remember:
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