Spark/Tropo - Integration Platforms as a Service: Real World Use Cases

Spark/Tropo - Integration Platforms as a Service

Real World Use Cases

Steve Greenberg, Consulting Systems Engineer, [email protected]

Casey Bleeker, Business Development Manager, [email protected]

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@geekbleek & @stevilg

© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 2DEVNET-2023

• Why are APIs important?• Spark and Tropo – Cloud Collaboration Platforms Overview• Key API Features and Use-Cases• Programming the Web: Integration Platform-as-a-Service (iPaas)• Business Use Case Demos

• IFTT (example)• Zapier (example)• Built.io (example)

• Closing & Q&A

Agenda

© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

Why are APIs important?

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4© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Answer is: Digitalization

© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 5

Cisco Collaboration Evolution

PAST FUTURE

Agility

Provide aplatform for buildingcustom solutions Digitize

Your Business

AccelerateInnovation with Hybrid

Enable Simple & SeamlessExperiences ExperiencesSimplify

Collaboration InfrastructureConvergeVoice, Video, & Data

Deliver the best of both worlds

Create ubiquitous appeal to ensure adoptionUnify

communication foundation

Enhance productivity with cost reduction

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Why are APIs Important?

Speed to Market

Cloud APIs allow companies to rapidly meet the demands of their users.

Agility Size doesn’t matter. Companies of all sizes can innovate and share their value.

FlexibilityData and functionality can be composed

and reused in different ways to fill portfolio gaps, and do what no one else can.

Monetizing Core Value

Companies can package and expose their core services more easily.

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…“The core competency for Collab Specialists is shifting from telephony and networking,

towards software skills such as API's and integrations”…

Jonathan RosenbergVP.CTO CTG

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The New Collaboration LandscapePowered by APIs that are simple, open, and pay as you go

Embed a collaboration service

into your offering

Accelerate time to market

Generate better business outcomes

Improve employee satisfaction

Access your favorite tools

wherever you work

Build customized solutions

for verticals

- -

Integrate with your existing

IT management tools

Results

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The SolutionCisco Collaboration Cloud APIs

Complete collaboration

solution

Modular building blocks

Connect people, services and business processes like never before

Integrate, extend, and customize Spark experiences

Cisco Spark Platform Embed voice and SMS services to enhance

business processes

Tropo Platform

Our flexible platforms offer a comprehensive set of tools to extend and embed cloud collaboration services. Team productivity and deeper customer engagement.

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Spark and Tropo

Cloud Collaboration Platforms Overview

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Unlimited virtual rooms

Cisco Spark

Persistent and secure messaging and file sharing

Face-to-face meetings with screen sharing

Superior business-class experience

Making Teamwork Simpler.

The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.

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Cisco Spark

Secure & Open

Complete & Simple

Spark for DevelopersUser Integrations, APIs/SDKs, etc.

Spark Hybrid ServicesCloud + Prem

Partner ServicesInterconnect

Message Meeting Call

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Tropo Platform

14© 2015 Cisco and/or its affiliates. All rights reserved.

Enable developers to quickly and easily embed communication capabilities into applications and business processes.

Voice and SMS APIs with value-added features

• Easy to use• 24/7 support• Pay as you go

BRKDEV-2004 14


Old-styleCommunicationDevelopment

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UserExperienceUX


DeveloperExperienceDX


API Overview

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Key API Features and Use-Cases

• Rooms/People Automating room creation and population

• Messages App-driven notifications and reports

• Webhooks Interactive chat ‘Bots’

• Oauth Custom/embedded chat messaging

• TTS/Speech Recognition Voice driven interactive customer service

• SMS Automated outbound notifications, inbound SMS apps

• Recording/Transcription Voice messaging and voice notes/records

• Telephony/Conferencing Notifications and team voice comms


Business Process & Workflows

Collaboration Space

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Cisco Spark Platform APIs

23© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Make it easy for users to integrate Cisco Spark with the apps they love and give developers tools to transform collaboration experiences.

Teams unify workstreams

in a click

Native Integrations

Power-users create their own apps

in minutes

App Integration Services

Developers accelerate the value of Spark in

their environments

PlatformAPIs / SDKs

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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco PublicDEVNET-2023

Business Process & Workflows

Collaboration

24


Tropo Platform

25© 2015 Cisco and/or its affiliates. All rights reserved.

Enable developers to quickly and easily embed communication capabilities into applications and business processes.

Voice and SMS APIs with value-added features

• Easy to use• 24/7 support• Pay as you go

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Programming the Web

Internet Platform-as-a-Service (iPaas)

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Integration Platform as a Service (iPaaS)

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Integration Platform as a Service (iPaaS). Connects software, back-end systems, mobile apps, and even sensors and devices through a simple interface easily connecting the web apps you use, making it easy to automate tedious tasks.

Partners, ISV’s or iPaaS… You can wait for third-party app developers to offer the SaaS integrations you

need. You can hire expensive freelance programmers to build custom software for

you. Or you can simply do it yourself with an iPaaS app!

What Are They?

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Who Uses the Integrations and APIs?

-

Developer

Power User

App Integration servicesNative Integration’s

/Rooms

/Memberships/Messages

/Webhooks /People

/Teams

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Provides thousands of pre-built, ready-to-use activities of over 100 services. Well-known service integrations for Spark, Tropo, and Webex include:

Salesforce, Marketo, AWS, Zendesk, GitHub, Dropbox, Wordpress, MailChimp, Pocket, Google Drive, OneNote, Fitbit, Uber, PushBullet, and many more.

iPaaS Integrations

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[email protected]

BusinessPricingGUI: web, visualComplexity: medium550+ integrationsConfig: enhanced

Business/developerPricing: usage basedGUI: web, very graphicalComplexity: high100+ integrationsConfig: ultra

• Consumer

• Pricing = free

• GUI: web, visual

• Complexity: basic

• 250+ integrations

• Config: basic

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https://zapier.com/app/pricing


IFTTT, Zapier, Built.ioUse Cases

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New on IFTTT Showing endless possibilities

A new Dropbox edit can trigger an email notification to your inbox.

Geo-fencing. Sonos speaker system turns on, Hue lights turn on, and Nest temperature changes when you approach your home.

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Watch Google Spreadsheet If row is added Check if contains “@cisco.com” Add email address to Spark room Post new message welcoming user

to Spark room.

Room Membership with Zapier & Google Sheets

[email protected]

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Emergency BridgeSpark + WebEx + Tropo + Built.io

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Emergency Communication

Async / Non-Emergency

Communication

Broadcast Emergency via

Phone and SMS

Real Time Voice, Video & Content

Share

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Spark bot that calls and SMSs users of an emergency situation that needs everybody to get on a call as quickly as possible.

Emergency Bot

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Closing and Q&A (Casey)

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Continue Your Education in the DevNet Zone• Try a Spark or Tropo DevNet Learning Lab

1. Create Spark Rooms, Add Participants and Post Messages 2. Learn to create a Spark Webhook that will subscribe to new messages in a room3. Register a new Spark app, and authenticate from a browser based app4. Quickly create a Tropo app with TTS, audio file playback and outbound calling

• Attend other Spark/Tropo API sessions or take an instructor-driven Workshop• DEVNET-2020: [Workshop] Working with Spark APIs • DEVNET-2021: Spark API Authentication - Bots and Oauth• DEVNET-2025: [Workshop] Build a Multi-Function iPaaS Application Using Python• DEVNET-3002: [Workshop] Tour the DevNet Quiz App (Spark & Tropo Integration)


Continue Your Education in the DevNet Zone• Take the DevNet « Coding Track »

• DEVNET-1001: Coding 101, Introduction to REST APIs • DEVNET-1060: Intro to API Authentication Types (Oauth, token HTTP Basic)• DEVNET-1080: Introduction to Git• DEVNET-2002: Coding 102, REST API Basics using Spark• DEVNET-2003: Coding 102, REST API Basics using APIC-EM• DEVNET-2006: Coding 103, Deep Dive on JSON & more Python

• Meet the Experts at the Demo Pods

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Complete Your Online Session Evaluation

Don’t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online

• Give us your feedback to be entered into a Daily Survey Drawing. A daily winner will receive a $750 Amazon gift card.

• Complete your session surveys through the Cisco Live mobile app or from the Session Catalog on CiscoLive.com/us.

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http://ciscolive.com/Online

http://ciscolive.com/us

Thank you


@CiscoSparkDev

@CiscoDevNet

Spark/Tropo - Integration Platforms as a Service: Real World Use Cases

Technology

Transcript of Spark/Tropo - Integration Platforms as a Service: Real World Use Cases