Spark Compuware Transactional Website Analysis, 2005

8/15/2019 Spark Compuware Transactional Website Analysis, 2005

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Spark Compuware Transactional Website Analysis

September 19, 2005


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Question Country SectorDo you measure and monitor the performance levels and end userexperience for each individual user of your transactional website? TOTAL France Germany Netherlands

UnitedKingdom

FinancialServices Retail

Yes 50% 55% 70% 42% 33% 54% 46%No 50% 45% 30% 58% 67% 46% 54%


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Question Country SectorWhich of the following best describes the approach you take to monitoring the

performance of your website and hence managing end user experience? TOTAL France Germany NetherlandsUnited

KingdomFinancialServices Retail

Monitor load on web server to ensure peaks in demand do not bring the sitedown 51% 53% 46% 54% 50% 44% 58%Measure end user experience through the use of dedicated PCs in differentlocations, which simulate transactions and therefore provide an insight intoaverage end user experience and performance levels in different locations

20% 20% 24% 14% 22% 20% 20%

Install passive/desktop monitoring agents on the PCs of each person thatuses our transactional website 14% 16% 14% 18% 9% 19% 9%

Pay a hosted service to monitor specific ISP locations 10% 2% 14% 8% 15% 12% 7%Use an agentless monitoring solution that provides us with specific informationon the actual end user experience for each individual user of our site 6% 10% 2% 6% 4% 6% 5%


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Question Country SectorDo you monitor and measure which ISP is being used by each individual user

and the impact the performance of that ISP service has on the experienceeach individual user has when on your transactional website?

TOTAL France Germany Netherlands UnitedKingdomFinancialServices Retail

Yes 26% 25% 30% 32% 15% 28% 24%No 74% 75% 70% 68% 85% 72% 76%


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Question Country SectorDo you get real live data on the different types of internet connections people

are using to access your site? (i.e if in one day you had a thousand vistors canyou easily find out how many of these used dial up, 1mb, broadband, 2mb

broadband etc)


Yes 39% 49% 42% 40% 22% 40% 38%No 61% 51% 58% 60% 78% 60% 63%


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Question Country SectorDo you monitor and measure how many times each individual user of your

site had to refresh, re-load or drop-off a page during a particular visit to yoursite?


Yes 38% 49% 42% 32% 28% 41% 35%No 62% 51% 58% 68% 72% 59% 65%


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Question Country SectorPlease estimate how much money (include lost sales, decline in reputation,

loss of customer confidence etc) your organisation loses due to websiteperformance problems (downtime, slow running pages, broken links etc) each

year?


Approximately 500,000 39% 13% 32% 25% 70% 34% 43%Approximately 1,000,000 18% 17% 27% 25% 7% 14% 21%Approximately 1,500,000 21% 30% 22% 19% 15% 17% 24%Approximately 2,000,000 23% 40% 19% 31% 9% 34% 12%


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Question Country SectorHow many transactions take place on your websites each year? TOTAL France Germany Netherlands United Kingdom Financial Services RetailApproximately 100,000 29% 29% 20% 32% 35% 16% 43%

Approximately 500,000 15% 8% 22% 18% 11% 15% 15%Approximately 1,000,000 11% 19% 4% 11% 11% 10% 13%Approximately 1,500,000 8% 4% 20% 7% 2% 9% 8%Approximately 2,000,000 10% 6% 11% 11% 11% 10% 10%Approximately 2,500,000 6% 4% 4% 5% 11% 10% 2%Over 2,500,000 21% 29% 18% 16% 20% 32% 9%


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Question Country SectorHow many people visit your transactional websites each year? TOTAL France Germany Netherlands United Kingdom Financial Services RetailApproximately 100,000 21% 8% 9% 25% 41% 18% 23%

Approximately 500,000 8% 10% 4% 5% 13% 4% 12%Approximately 1,000,000 6% 8% 4% 5% 7% 2% 10%Approximately 1,500,000 5% 11% 2% 7% 3% 7%Approximately 2,000,000 11% 10% 17% 16% 2% 13% 10%Approximately 2,500,000 10% 8% 9% 9% 15% 11% 10%Over 2,500,000 39% 54% 46% 39% 15% 49% 28%

Spark Compuware Transactional Website Analysis, 2005

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