Southern Nevada COVID-19 Process in...
Transcript of Southern Nevada COVID-19 Process in...
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Southern Nevada COVID-19 Process in CMIS/HMIS
Clarity Human Services Training
Updated April 22, 2020
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SN COVID-19 Process in CMIS/HMIS• Three scenarios:
▪ “Hospital Scenario” - Clients are discharged from the hospital and referred▪ “Essential Personnel Scenario” - Essential personnel cannot return home due to
possible exposure▪ “Provider Scenario” - Clients are not referred from the hospital and instead are
working directly with providers
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SN COVID-19 Process in CMIS/HMIS
THE ESSENTIAL PERSONNEL SCENARIOEssential personnel cannot return home due to possible exposure
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ESSENTIAL PERSONNEL SCENARIO
• Step 1: Essential personnel are referred to the Matchers for housing placement• Step 2: (MATCHERS) Make contact with the essential worker• Step 3: (MATCHERS) Search for the essential worker• Step 4: (MATCHERS) Document a Release of Information for the essential worker• Step 5: (MATCHERS) Complete the COVID-19 Triage/Screening Tool assessment in
HMIS• Step 6: (MATCHERS) Refer the essential worker to the appropriate project for
essential personnel• Step 7: (MATCHERS) Enroll the essential worker in the project• Step 8: (MATCHERS) Exit the essential worker from the project when they are no
longer being served
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Step 1 - Essential Personnel are Referred to Matchers for Housing
Placement• Essential personnel are provided with an Essential Employee Referral Line
telephone number to reach Matchers.▪ (702) 420-8219▪ Available 24/7
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Step 2 - (MATCHERS) Contact the Essential Worker
● Make contact with the essential worker
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Step 3 - (MATCHERS) Search for the Essential Worker
If the worker is not found, click “Add Client” and create the client’s profile.
FIRST! SWITCH TO THE *SNV - COVID 19 AGENCY IN HMIS
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Step 4 - (MATCHERS) Document a Release of Information for the
Essential Worker• If a valid ROI is already in the worker’s record, do not document another one
▪ An ROI is valid if it has not expired
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Step 4 - (MATCHERS) Document a Release of Information for the
Essential Worker, cont’d.• Acceptable documentation types:
▪ Electronic signature▪ Attached PDF▪ Signed paper document▪ Verbal consent- Temporarily allowable to ensure safe social distancing practices- Change the ROI End Date to 90 days after the Start Date (only if selecting Verbal
Consent).
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Step 5 - (MATCHERS) Complete the COVID-19 Triage/Screening Tool
• Click the global Assessments Tab and click Start next to the COVID-19 Triage/Screening Tool
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Step 5 - (MATCHERS) Complete the COVID-19 Triage/Screening Tool,
cont’d.
• Question 1: Are you an essential worker who cannot currently return home due to your potential exposure?▪ When the response is Yes, “Refer to Shelter for Essential Personnel” appears on the screen.- Save the screen and advance to the Eligibility Determination Screen.
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Step 6 - (MATCHERS) Refer the Essential Worker to the Appropriate
Project for Essential Personnel• From the Eligibility Determination Screen, refer the client to one of the
following shelters for essential personnel, based on availability (contact Diamond Group or Four Points first to assess availability)▪ *Diamond Group I/Q - First Responders (Shelter for Essential Personnel)▪ *Four Points I/Q - First Responders (Shelter for Essential Personnel)
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Step 6 - (MATCHERS) Refer the Essential Worker to the Appropriate
Project for Essential Personnel, cont’d.
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Step 6 - (MATCHERS) Refer the Essential Worker to the Appropriate
Project for Essential Personnel, cont’d.
Include the essential worker’s contact information in the Referral notes.
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Step 6 - (MATCHERS) Refer the Essential Worker to the Appropriate
Project for Essential Personnel, cont’d.
• Advise the essential worker where they should go. Provide them with the name of the shelter, address, a contact person, and the contact person’s telephone number.▪ If the referral is to the Diamond Group, advise the essential worker that
they will need to provide their name, an email address, and a credit card (for a refundable $1 charge) to the Diamond Group prior to checking in.
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Step 7 - (MATCHERS) Enroll the Essential Worker in the Project
• Remain logged in under the *SNV - COVID 19 agency
• Click on the Referrals tab• View Pending referrals
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Step 7 - (MATCHERS) Enroll the Essential Worker in the Project
• Identify a worker who has been referred to your project. For example:
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Step 7 - (MATCHERS) Enroll the Essential Worker in the Project
• Click the worker’s name• Click the global Programs Tab
• Click the down arrow next to the appropriate Project in the Programs:Available section. For example:
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Step 7 - (MATCHERS) Enroll the Essential Worker in the Project
• Ensure you are enrolling the worker in the correct project▪ Identify the “pending referral notification”
• Click Enroll• Complete and save the enrollment screen
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Step 8 - (MATCHERS) Exit the Essential Worker from the Project
• Essential worker will advise the Matchers when they are leaving the shelter for essential personnel
• Exit the worker when they are no longer being served • Click on the project-level Exit tab
• Complete and save the Exit screen.
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SN COVID-19 Process in CMIS/HMIS
Essential Worker Scenario Demo in Clarity
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SN COVID-19 Process in CMIS/HMIS
• Resources ▪ Bitfocus Help Desk- [email protected] 702-614-6690 x2
▪ Online Support Portal: get.clarityhs.help▪ The new Help widget, located at the bottom right of the screen in Clarity
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SN COVID-19 Process in CMIS/HMIS