SCAN - collaborateSouth Central Alliance Network - Case Study

28 April 2010, Confluence User GroupHemma Kocherhemma@headshift.com

The story

Online collaboration platform for the NHS South Central Primary Care Trust Alliance

To engage and share

Facilitate greater collaboration, support communication and knowledge sharing across the Primary Care Trusts (PCTs)

Nine PCTs in the South Central region

PCTs commission health services in their local area including GPs, hospitals, dental and community services

‣ Budget cuts‣ Constant demand for delivering better

health services more efficiently

Common issues

‣ Repetition and duplication of work‣ Too much knowledge and information

existing in silos‣ Difficult to find or share information

effectively, locally and regionally ‣ Little scope for collaboration across

locations

Confluence's core features of project spaces, file-sharing, and document co-creation

Focus - projects

Conversations enabled through commenting, blog posts and discussion forums

Discussions

Over 150 individual project spaces

‣ Sharing Cancer Informatics Data and research

‣ Dental Practitioners space‣ Developing region wide community

services

‣ Engagement strategy‣ Initiating pilot projects and

discussions on the platform ‣ User workshops‣ Online support

User adoption and training

Success

‣ Launched in October 2009 ‣ Successful uptake with 1600+

registered users ‣ 150+ project spaces

Between 160-200 new users are now joining the platform every month.

Challenges

"Get people to login and remember to use SCAN is a challenge."

"Participating efficiently in collaborative groups can be difficult."

Feedback

"I like that SCAN is self-service, you don't need anyone to set you up. You set up your own project spaces when you need them."

"Being accessible anytime from anywhere is a real advantage of SCAN."

Future

Possibly extending use of the platform to additional NHS organisations in the region.

Thank you.

Questions.

Images - courtesy of Daniel Siddle