South Australia: e-government Transformational Government workshop
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South Australia: e-government Transformational Government workshop Andrew Mills Chief Information Officer Government of South Australia 9 December 2010
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South Australia: e-government Transformational Government workshop. Andrew Mills Chief Information Officer Government of South Australia 9 December 2010. Government centred (portals) Website explosion ‘Everything’ e & Life events Channel migration. One way - PowerPoint PPT Presentation
Transcript of South Australia: e-government Transformational Government workshop
South Australia: e-government
Transformational Government workshop
South Australia: e-government
Transformational Government workshop
Andrew Mills
Chief Information Officer
Government of South Australia
9 December 2010
Online Government
• Two way
• Social media
• Maturing online transactions
• Government as enabler
• Customer centric
• Increase channels - Youtube
• Consolidate / standardise web
• Increasing focus on transactions
• Government centred (portals)
• Website explosion
• ‘Everything’ e & Life events
• Channel migration
• One way
• Telephone channel explosion / Call centres
• No internet
• Traditional government
Ask Just Once
e-democracygovernment 2.0
Late 1990’s
2005
IE2002Early 1990’s
2010
IT2000
‘Traditional Monologue’
‘Dialogue’
?
Interactive Government
Align organisational and technology capability with service delivery strategies
Coordinate service delivery channels and improve access to services
Ensure the success of Shared Services
Provide front-line service delivery staff with better tools
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%1 20 39 58 77 96 115
134
153
172
191
210
229
248
267
286
305
324
343
362
381
400
419
SA Government Websites – Volume of Market Share for Jan 09Percentage of total number of visits to SA Gov websites
Website Rank (from 1 to 426)
Top 10 websites = 48% of all SA Gov traffic
Top 20 websites = 62% of all SA Gov traffic
90% of all SA Gov traffic are to the top 91 of 426 websites
SA Lotteries
SA Central
Transport
Child & Youth Health
Adelaide Metro
EzyReg
Bizgate
SA Tourism
Impact of the InternetEzyReg Renewal Transactions
400050006000700080009000
1000011000120001300014000150001600017000180001900020000
1/07/2007
29/07/2007
26/08/2007
23/09/2007
21/10/2007
18/11/2007
16/12/2007
13/01/2008
10/02/2008
9/03/2008
6/04/2008
4/05/2008
1/06/2008
29/06/2008
27/07/2008
24/08/2008
21/09/2008
19/10/2008
16/11/2008
14/12/2008
11/01/2009
8/02/2009
8/03/2009
5/04/2009
3/05/2009
31/05/2009
28/06/2009
26/07/2009
23/08/2009
20/09/2009
18/10/2009
15/11/2009
13/12/2009
Week Ending
Tra
nsa
ctio
n V
olu
mes
InternetRRNLIVR RRNL
Internet renewal
Telephone renewal
Government info onlineGovernment info online AgencyfocussedAgencyfocussed
Government info onlineGovernment info online CustomerfocussedCustomerfocussed
A franchiseA franchise
Franchise AgileReplicable
Customer Expert
Change Agent
Customers
Government
sa.gov.au
Business
Citizens
Corporate
sa.gov.au
Business
Citizens
Corporate
Information
TransactionsYouTube
Community engagement
Data
sa.gov.au
Citizens
CorporateBusiness
Transaction engine
Pay fines / bills
Apply for a licence
Register births, deaths and marriages
sa.gov.au
Citizens
CorporateBusiness
Bot
anic
G
arde
ns
Mus
eum
Libr
ary
Cam
paig
ns
Sch
ools
sa.gov.au
Citizens
CorporateBusiness
Water HealthPublic
Transport
sa.gov.au
Citizens
CorporateBusiness
Highly specialised
small closed user
group
sa.gov.au
Citizens
CorporateBusiness
Highly specialised
small closed user
group
Water HealthPublic
Transport
Bot
anic
G
arde
ns
Mus
eum
Libr
ary
Cam
paig
ns
Sch
ools
Transaction engine
Pay fines / bills
Apply for a licence
Register births, deaths and marriages
Information
TransactionsYouTube
Community engagement
Data
Next stepsNext steps
EvolvingEvolving
Centralisation PendulumCentralisation Pendulum
Fragmented
Costly
Inflexible
Duplication
Decentralisation
Fragmented
Costly
Inflexible
Duplication
Decentralisation
One size fits all
Costly
Unaccountable
Inflexible
Centralisation
One size fits all
Costly
Unaccountable
Inflexible
Centralisation
local focus integrated
adaptive shared resources
responsive coordinated
innovative scale economies
local focus integrated
adaptive shared resources
responsive coordinated
innovative scale economies
Thank youThank you
Andrew MillsChief Information Officer
Government of South Australia
This work is licensed under a Creative Commons Attribution 2.5 Australia Licence, Office of the Chief Information Officer, South Australian Government, November 2010.
