Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM Charts and...
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Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. Luxury Market Segment Overall Satisfaction Index 101 112 114 Finishing at or below segment average: Fairmont Hotels & Resorts. Not shown due to small sample size: Inter-Continental Hotels and Resorts, Le Méridien Hotels and Resorts, The Luxury Collection, Sofitel, St. Regis Hotels & Resorts and W Hotels. It is not appropriate to compare index scores between different market segments. Four Seasons Hotels and Resorts The Ritz-Carlton Luxury Market Segment Average J.D. Power and Associates 2002 North America Hotel Guest Satisfaction Study SM Upscale Market Segment Overall Satisfaction Index 105 107 109 109 110 114 117 Embassy Suites Hotels Renaissance Hotels and Resorts Westin Hotels & Resorts Hyatt Hotels & Resorts Marriott Hotels, Resorts and Suites Omni Hotels Upscale Market Segment Average Finishing at or below segment average in alphabetical order: Adam’s Mark Hotels & Resorts, Crowne Plaza Hotels and Resorts, Doubletree Hotels & Resorts, Hilton Hotels & Resorts, Radisson Hotels & Resorts, Sheraton Hotels & Resorts, and Wyndham Hotels & Resorts. It is not appropriate to compare index scores between different market segments.
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Transcript of Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM Charts and...
Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.
Luxury Market Segment Overall Satisfaction Index
101
112
114
Finishing at or below segment average: Fairmont Hotels & Resorts.
Not shown due to small sample size: Inter-Continental Hotels and Resorts, Le Méridien Hotels and Resorts, The Luxury Collection, Sofitel, St. Regis Hotels & Resorts and W Hotels.
It is not appropriate to compare index scores between different market segments.
Four Seasons Hotels and Resorts
The Ritz-Carlton
Luxury Market Segment Average
J.D. Power and Associates 2002 North America Hotel Guest
Satisfaction StudySM
Upscale Market Segment Overall Satisfaction Index
105
107
109
109
110
114
117Embassy Suites Hotels
Renaissance Hotels and Resorts
Westin Hotels & Resorts
Hyatt Hotels & Resorts
Marriott Hotels, Resorts and Suites
Omni Hotels
Upscale Market Segment Average
Finishing at or below segment average in alphabetical order: Adam’s Mark Hotels & Resorts, Crowne Plaza Hotels and Resorts, Doubletree Hotels & Resorts, Hilton Hotels & Resorts, Radisson Hotels & Resorts, Sheraton Hotels & Resorts, and Wyndham Hotels & Resorts.
It is not appropriate to compare index scores between different market segments.
Mid-Price Full Food Service Market Segment Overall Satisfaction Index
103
104
108
117
119
Finishing at or below segment average in alphabetical order: Best Western, Clarion Hotels, Four Points by Sheraton, Howard Johnson, Quality Inns, Hotels and Suites, and Ramada Inns.
Not shown due to small sample size: Wyndham Garden Hotels.
It is not appropriate to compare index scores between different market segments.
Hilton Garden Inn
Courtyard
Holiday Inn Select
Holiday Inn Hotels and Resorts
Mid-Price Full Food Service Market Segment Average
Mid-Price Limited Food Service Market Segment Overall Satisfaction Index
103
108
108
111
118
Finishing at or below segment average in alphabetical order: Baymont Inns & Suites, Comfort Inns, Comfort Suites, Fairfield Inn, La Quinta Inn, Sleep Inn and Wingate Inn.
It is not appropriate to compare index scores between different market segments.
Country Inns & Suites
Hampton Inns & Suites
Drury Hotels
Holiday Inn Express
Mid-Price Limited Food ServiceMarket Segment Average
J.D. Power and Associates 2002 North America Hotel Guest
Satisfaction StudySM
Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.
Economy/Budget Market Segment Overall Satisfaction Index
96
97
102
114
Fnishing at or below segment average in alphabetical order: Days Inn, Econo Lodge, Knights Inn, Motel 6, Red Roof Inns and Travelodge.
Not shown due to small sample size: Budget Host and Rodeway Inn.
It is not appropriate to compare index scores between different market segments.
Microtel Inns & Suites
Super 8 Motels
Ramada Limited
Economy/Budget Market Segment Average
Extended Stay Market Segment Overall Satisfaction Index
102
111
112
Finishing at or below segment average in alphabetical order: AmeriSuites, Candlewood Suites and Hawthorn Inn & Suites.
Not shown due to small sample size: AmeriHost Inns, Extended Stay America, MainStay Suites, SpringHill Suites, TownePlace Suites and Villager.
It is not appropriate to compare index scores between different market segments.
Residence Inn
Homewood Suites by Hilton
Extended Stay Market Segment Average
J.D. Power and Associates 2002 North America Hotel Guest
Satisfaction StudySM
Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.
