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Transcript of SOUNDING CHIMES ¢â‚¬¢ There are no time or place barriers. You can write...

  • Where will we go next? Like the smallest, most curious lion cub that grows to become the king of the jungle, Chimes has grown to become an international leader in the provision of services and care for children and adults with disabilities. Is it any wonder, then, that our symbol can only be that lion?

    Finally, it’s time to call the lion our own and name him. All Chimes employees and volunteers are invited to submit ideas. Judges will choose the name that best represents the power, ability and talent that is Chimes.

    And the Prize? The winner will receive a day of paid leave.

    S O

    U N

    D IN

    G C

    H IM

    E S

    October 2007, Volume 16, Number 10 Maryland Edition

    Message from Terry Allen Perl, President & CEO

    Submit your Entries by November 7th to

    Terry Collard VP/Chief Strategic Officer


    • Chimes International

    4815 Seton Drive Baltimore, MD 21215

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    Approximately five years ago, members of staff from all levels gathered together to develop what we know as the core values for the Chimes Family of Service. According to the dictionary values are the “beliefs of a person or social group in which they have an emotional investment.” It is a statement of the desirability of something. The outcome of the group resulted in pu�ing forth and defining the value proposition for Direct Support Professionals as well as Credentialed, Senior and Support Staff. What are some of the values to which we are commi�ed? We value the importance of demonstrating a caring and compassionate nature; supporting and protecting the emotional, physical and personal well-being of the persons we serve; and

    promoting and practicing honesty and integrity in our daily interactions. These values are shared with staff on the very first day they become a member of the Chimes Family. While we may have set in writing the finest values, without the display of ethical behavioral to uphold those principles of honest conduct we are practicing “D���� N�� W����.”

    Everyone has a busy schedule, but I recommend that you take at least five minutes each week to review the Service Delivery Code of our Codes of Ethics which is found in your Personnel Policies Handbook. Be a leader in showing your co- workers that our mo�o is a significant part of the life of every member of the Chimes Family.

    Living up to Our Motto ~ DEEDS NOT WORDS ~

    Q I see my co-worker in a verbal tug of war with one of the program participants. Not wanting to comply with the staff’s orders, Janie hits the staff in her face. In retaliation and with anger, the staff responds by returning the blow by striking Janie in her face. Having witnessed this scene, what am I to do?

    A We, as a member of the Chimes Family, are responsible for ensuring that all persons served are protected and that we promptly report all abuse, neglect or mistreatment of any person receiving services. As Compliance Officer, I am told from time to time that staff hesitate to report abusive actions staff take against the people for whom we are accountable for fear of reprisal. Let me assure you that you can report violations of the code of ethics as described above confidentially. You can report your findings either through EthicsPoint Web site or by contacting me directly at 410-358- 4284. We need to make a firm statement to those who do not honor our code of ethics that their behavior is unacceptable and will not be tolerated.

    With that introduction, let’s explore some situations...

    Q I subbed in an assisted living unit with a group of ladies with whom I have known for years. In conversation that evening, Jill informed me that the staff in the house would take away her radio at night if she failed to comply with their “commands”. Jill does not have a behavior program restricting her rights and listening to her radio was how she enjoyed spending her time each night. How do I handle this situation?

    A This is a different situation than the first case. Even though I had not personally seen staff remove and deny Jill the opportunity to listen to her radio, I could not ignore the information I was given. My question to you: How would you handle this situation? Please email your response to me at

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    Communicating electronically: What everyone needs to know Benefits of email: • Email combines the speed and efficiency of the

    telephone with the wri�en word.

    • It allows users to transfer files and documents.

    • It is environmentally friendly, allowing us to save paper by communicating electronically in a searchable and savable format.

    • It facilitates consultation.

    • Because email is searchable, you can see what messages you’ve sent as well as what you’ve received easily.

    • Email can help you organize meetings.

    • Email can reduce time spent in meetings by educating participants on issues before the meeting, or it can eliminate the need for the meeting entirely.

    • It is a quick and easy way to allow others to participate in or monitor a process.

    • It allows you to easily inform others of what’s happening and is more effective than any other method because of the ability to view documents without the cost and time constraints of face-to-face meetings.

    • There are no time or place barriers. You can write and respond to emails whenever you choose – day or night. It can free people from the office, make communications across time zones a simple process, and avoid ‘telephone tag’, where two people leave numerous phone

    messages as the other moves in and out of meetings.

    • Email allows the user to contact many other users at the same time, eliminating production and postage costs, and

    keeping many people in the loop at the click of a few keys.

    Electronic communication has become one of the most popular ways for us to quickly and efficiently communicate with each other. But that doesn’t mean we are doing it right. If you use email to communicate, remember these rules:

    Give the “meat” of the message in the subject line. The subject line is the headline for your email. It needs to grab people and tell them exactly what the message is about and encourage them to read the email. Here’s a good formula for subject lines: subject + active verb + object. And be as specific as possible. “Meeting” is a bad subject line; “Benefits Meeting Tuesday at 3 p.m.” is a good one. In the body of the email, you should expand on the message in the subject line.

    Understand To, CC & BCC. There are many nuances to the To, CC and BCC fields; here is a basic rundown.

    The To field is usually used to specify the individuals who are to act on the item in the email, the people you are directly addressing the message.

    The CC (short for Carbon Copy) field is used to convey information to others who may be interested in the information, but no action on their part is necessarily required, the people you are indirectly addressing.

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    The BCC (short for Blind Carbon Copy) field should be used with discretion. It is typically used when you want to hide the email addresses of the recipients from each other (for instance, a mass mailing) or if you want to relay information that is strictly FYI.

    Additionally, check to see who received a message before you begin forwarding it, the people you’re sending it to may already have it.

    Be careful when using Reply to All. It is not always necessary to reply to everyone who initially received an email. Only use Reply to All if you really need your message to be seen by each person who received the original

    message. If twenty people were sent a message, but only three need your response, then respond only to those three. That email to twenty people can become a reply to all spiral resulting in dozens of unnecessary emails. Imagine if everyone who gets that email responds to all saying “Thanks.” That adds up to around 400 emails total and that’s not even counting possible questions and answers! That can lead to a lot of annoyed readers.

    In addition, many people have go�en themselves into trouble by sending a message to everyone that they meant for only one person to read. By taking care with replies, you can save yourself from annoying or angering many of your friends and co-workers.

    Remember that email isn’t private. Email is considered company property and can be retrieved, examined and used in a court of law. You should not use company email accounts for personal

    use. You should assume that email over the Internet is not secure. With this in mind, never send usernames and passwords, credit card or other account or private information, or other information that you wouldn’t put on a postcard in an email.

    Remember that email can be forwarded, so unintended audiences may see what you’ve wri�en. You might also inadvertently send something to the wrong party, so always keep the content professional to avoid embarrassment. Additionally, avoid sensitive information that could be potentially damaging to someone’s career and/or reputation, including your own.

    Keep it to one screen or less. When email readers see words running off the bo�om of the screen, they tend to start scanning rather than reading, potentially missing the key elements of your message. Be concise and to the point.