7/28/2019 SOP 001.Flight Arrivals

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DNATA AIRPORT OPERATIONSERBIL INTERNATIONAL AIRPORT

Flight Arrival

1 Procedure Reference

2 Procedure Title

3 Purpose

4 Scope

5.1 Travel Information Manual (TIM)

5.2 Electronic Version of Travel Information Manual

5.3 Airline Brief sheets

5.4 Dangerous Goods Regulations (DGR)

GM

AOM

PSS

SPSA

PSA

TACN

SHASH Attendant

PSS 7.1.1 PSS / SPSA allocates staff to attend the arrival flights and briefs all

the staff members regarding customer service and Safety standards,

at the beginning of the shift.

PSS 7.1.2 PSS / SPSA allocates staff at the transfer desk to process transfer

passengers and briefs all the staff members regarding customer

service and Safety standards, at the beginning of the shift.

PSA 7.1.3 For detailed Instructions on handling of Flight Arrival activity refer to

Work Instructions SOP 001.WI-1.Flight Arrival Activity

PSA 7.2.1 PSA receives incoming travel documents and Deportee advice

except passport from Immigration authorities for passengers denied

to enter Kurdistan due to various reasons such as Forged

documents and unavailibility of valid visa.

7.2.2 For detailed Instructions on handling of Deportee / Inadmissible

Passengers handling refer to Work Instructions

AOPS.SOP.001.T2.WI-4 (Deportee, Inadmissible Passengers

Activity)

8.1 Co-ordinate with front-line staff and give briefings on flight

requirements and monitor the delivery of customer services to

passengers and airlines.8.2 Update the AOM with all information pertaining to change in

schedules/gates, delayed flights, man-power requirements (as

applicable).

8.3 Monitor the staff allocation and carry out the necessary changes (as

applicable).

7.1 Arrival Activity

7.2 Deportee / Inadmissible Passengers handling

Special Handling AgentSpecial Handling Attendant

Technical Assistance Charge Note

PSS

SOP 001.Flight Arrivals

Flight Arrival

To describe the Flight arrival activities.

Applies to Passenger Services Section

Passenger Services Agent

Senior Passenger Service Agent

Passenger Services Supervisor

Airport Operations Manager

5 References

General Manager

Monitoring & Review8

Definitions /

Abbreviations

6

Process7

6/22/2013

This document is uncontrolled if found in hard copy, unless stated otherwise.

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7/28/2019 SOP 001.Flight Arrivals

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DNATA AIRPORT OPERATIONSERBIL INTERNATIONAL AIRPORT

Flight Arrival

8.4 A Shift report is sent to AOM with all information related to

Passenger services, Baggage services, Transfer desk and Data

systems.

AOM 8.5 Review shift reports and compile a daily ops report which is

forwarded to GM

8.6 In case of any process change review, revise, and publish the

corresponding SOP as per Document Control procedure according to

the relevant DAO/IMSP.001.

GM 8.7 Identifies staff training needs in response to regular reports, staff

meetings and as appropriate.

GM 8.8 Any comments and suggestions are looked after for improvement.

Steps taken and results obtained there after are submitted to the

SVP, as appropriate.

9.1 Following records are maintained for the period of six months in the

flight folder -

Incoming Unaccompanied Minor / YP Details form.

9.2 All records are destroyed after the retention period

9 Records PSS

6/22/2013

This document is uncontrolled if found in hard copy, unless stated otherwise.

Initial IssuePage 2 of 2