Sony vaio

“RESEARCH METHODOLOGY OF

SONY VAIO”

JEENAL N. RATHOD

ROLL NO.38

RESEARCH METHODOLOGY OF 1

“RESEARCH METHODOLOGY OF SONY VAIO”

SUBMITTED BY

NAME: Ms. JEENAL N. RATHOD

CLASS: M.COM PART – II ACCOUNTS (SEM IV)

SUBMITTED TO

UNIVERSITY OF MUMBAI

PROJECTED GUIDE: MISS PRAJNA SHETTY

RAJATHANI SAMMELAN’S

GHANSHYAMDAS SARAF GIRL’S COLLEGE,

AFFILLIATED TO UNIVERSITY OF MUMBAI

REACCREDITED BY NAAC WITH “A” GRADE

&

DURGADEVI SARAF JUNIOR COLLEGE

( ARTS & COMMERCE)

S.V.ROAD MALAD (W)


MUMBAI – 400064

YEAR: 2013-14

RAJASTHANI SAMMELAN’S

Ghanshyamdas Saraf College

Affiliated to University of Mumbai

REACCREDITED BY NAAC WITH ‘A’ GRADE

R. S. Campus, S. V. Road,

Malad (W), Mumbai: 400 064

Year: 2013-2014

CERTIFICATE

I Prof. PRAJNA SHETTY here by certify that Ms. Jeenal Navratana

Rathod a student of Ghanshyamdas Saraf College of MCOM PART II

ACCOUNT (Semester IV) has completed Project on “RESEARCH

METHODOLOGY OF SONY VAIO” in the Academic year

2013-2014.

Thus information submitted is true and Original to the best of my

Knowledge.

External Examiner: Principal:

Date:


Project Co-ordinator: College Seal:

Date:

ACKNOWLEDGEMENT

I take this opportunity to thank the UNIVERSITY OF MUMBAI for

giving me a chance to do this Project.

I express my sincere gratitude to the Principal Mrs. Sujata

Karmarkar, course co-ordinator Mrs. Dr. Lipi Bhattacharya ,

Guide Prof. Prajna Shetty, our librarian and other teachers for their

constant support and helping me for completing the project.

I am also grateful to my friends for giving support in my project.

Lastly, I would like to thank each and every person who helped me in

completing the project especially MY PARENTS.

Date: Signature of the Student :


DECLARATION

I Miss JEENAL NAVARATNA RATHOD a student of

Ghanshyamdas Saraf College of Arts and Commerce, Malad (W)

MCOM PART II ACCOUNT (Semester IV) hereby declare that I

have completed project on “RESEARCH METHODOLOGY

OF SONY VAIO” in the academic Year 2013-2014. This

information submitted is true and original to best of my Knowledge.

Date : Signature of the Student:


TABLE OF CONTENTS

Sr. No TITLE Page. No.

CHAPTER 1

1.1 Executive Summary (Preface) 7

1.2 Hypothesis 8-10

1.3 Research Objectives 11

1.4 Making Of The Project Report 12-13

1.5 Research Methodology 14-15

CHAPTER 2

2.1 Introduction 16-20

2.2 History 21-222.3 Corporate Governance 23

2.4 SWOT Analysis 24

2.5 Major Competitors 25

2.6 Key Success Factor, Distributions Channel, Pricing, Promotions and Service

26-27

CHAPTER 3

3.1 Analysis of Questionnaire 28-34

3.2 Interpretation of Results and Customer Feedback 35

3.3 Consumer Buying Behaviour for Laptop 36

3.4 Stages in Consumer Decision Making Process for Laptop 37-38

CHAPTER 4

4.1 Conclusion 39

4.2 Limitation of the Report 40

4.3 Suggestions & Recommendation 41-42

ANNXURES

4.4 Questionnaire 43-46

4.5 Project Report 47-48


4.6 References/Bibliography 49

CHAPTER 1

1.1EXECUTIVE SUMMARY

SONY is a leading manufacturer of audio, video, communications, and

information technology products for the consumer and professional markets.

Its motion picture, television, computer entertainment, music and online

businesses make Sony one of the most comprehensive entertainment and

technology companies in the world. VAIO is a leading PC brand among

many of Sony’s family of innovative products. MEC is one of the world’s

leading media agency networks

The Sony vaio laptop sold by comes with brand name of sony VAIO .it

was launched in India on 24th oct 2004.there are deferent model which

differ in different thing SONY product 7 model of laptop. There are VAIO

SR,VAIO FW,VAIO TOKEG,VAIO CR,VAIO NR,VAIO TZ& VAIOS ZS.

SONY has verity of laptop to offer to its customers. These come with

different feachuter, quality, designs Model and size

SONY VAIO is sub brand used for many of sony computer product

originally and acronym of video audio integrated operation this was

amended to visual audio intelligent orgnigetion in 2008 to celebrate the

brand 10th anniversary the branding was created by Healy to distinguish

item that integrated consumer audio and video with convansiol computing

product such as the SONY VAIO W series personal computer which

functioned as a regular computer and a miniature interment centre although

sony made computer center in the 1980 exclusively for the local market

The company withdraw from the com. Business around the turn of the

decoded sony re-entry to the global computer market under the new vaio

brand in began in 1996 with the PCV series of desktop the vaio logo also


represent the integration of analog and digital technology with the VA

representing an analog wave and the IO representing a digital binary code.

1.2 HYPOTHSIS:

On the basis of the Diagnostic research conducted, the following hypothesis

has been drawn.

Family is most important influencers for the individual customer for

making a purchase decision.

Buying behaviors of customer whose monthly income is between

10.001-15,000 is different from those customers whose monthly

income is above then 25,000.

Descriptive Studies – has been carried out, the objective of descriptive

study was to find answer to questions like-“Who, what, where and when”.

In conducting descriptive study statistical method has been adopted.

Statistical Method – has been applied, as statistical method is the most

widely used method in marketing research and is the method usually

implied when a survey is referred to. Data were collected for statistical

studies by interviewing. The percentages and means have been use in the

statistical method.

PARAMETRIC TESTS ( t- TEST):

T- test is based on t- distribution and is considered an appropriate test for

judging the significance of a sample mean or for judging the significance

of difference between the means of two samples in case of small sample(s)

when population variance is not known (in which case we use variance of

paired t-test (or what is know as difference test) for judging the

significance of the mean of difference between the two related samples. It

can also be used for judging the significance of the coefficients of simple

and partial correlations. The relevant test statistic, t, is calculated from the


sample data and then compared with its probable value based on t-

distribution (to be read from the table that gives probable values of t for

different levels of significance for different degrees of freedom) at a

specified level of significance for concerning degrees of freedom for

accepting or rejecting the null hypothesis. It may be noted that t-test

applies only in case of small sample(s) when population variance unknown.

NON-PARAMETRIC TEST (CHI-SQUARE):

Chi-square is an important non-parametric test and as such no rigid

assumptions are necessary in respect of the type of population. We require

only the degrees of freedom (implicitly of course the size of the sample)

for using this test. As a non- parametric test, chi-square can be used

(I) as a test of goodness of fit and

(II) as a test of independence.

As a test of goodness of fit, x2 test enables us to see how well does the

assumed theoretical distribution (such as Binomial distribution, Poisson

distribution or Normal distribution) fit to the observed data. When some

theoretical distribution is fitted to the given data, we are always interested

in knowing as to how well this distribution fits with the observed data.

The chi-square test can give answer to this. If the calculated value of x 2 is

less than the table value at a certain level of significance, the fit is

considered to be good one which means that the divergence between the

observed and expected frequencies is attributable to fluctuations of

sampling. But if the calculated value of x2 is greater than its table value,

the fit is not considered to be a good one.

In order that we may apply the chi-square test either as a test of goodness

of or as a test to judge the significance of association between attributes,

it is necessary that the observed as well as theoretical or expected

frequencies must be grouped in the same way and the theoretical

distribution must be adjusted to give to the same total frequency as we


find in case of observed distribution. x2 is then calculated as follows;

x2= Σ (O – E) 2

Where

O = observed frequency of the cell in ith row and jth

column.

E = expected frequency of the cell in ith row and jth

column.

If two distributions (observed and theoretical) are exactly alike, x2 = 0; but

generally due to sampling errors, x2 is not equal to zero and as such we

must know the sampling distribution of x2 so that we may find the

probability of an observed x2 being given by a random sample from the

hypothetical universe. Instead of working out the probabilities, we can use

ready table which gives probabilities for given values of x2. Whether or

not a calculated value of x2 is significant can be ascertained by looking at

the tabulated values of x2for given degrees of freedom at a certain level of

significance. If the calculated value of x2 is equal to or exceeds the table

value, the difference between the observed and expected frequencies is

taken as significant, but if the table value is more than the calculated

value of x2, then the difference is considered as insignificant i.e.,

considered to have arisen as a result of chance and as such can be

ignored.


1.3 REASERCH OBJECTIVES:

Topic of the study

“RESERACH METHODOLOGY OF SONY VAIO”

Objectives of the study:

Different Companies/brands are available in the consumer durable market to

customers like Sony, Samsung, LG, Philips, Panasonic etc. Sony is the

leading brand name in the consumer durable market. The final decision of

transaction is totally depend on the consumer, consumer may have

d i f f e r en t pe r cep t i on fo r h i s s a t i s f ac t i on fo r pa r t i cu l a r b r and

and company ha s t o fu l f i l consumer’s requirement. Hence the concerned

project is undertaken:-

To analyze the customer’s requirement.

To study the Competitor’s service attitude of staff member to

customers.

To find out the strength and weakness of competitors.

To provide the better services & try to built the credibility in the

consumer.

To know the opinion & suggestions of customers.

To determine the satisfaction level of retailers regarding the promotional

strategies for laptops undertaken by Sony Vaio.

To know about laptops, cost, usage, types, Channels of distributions,

Technology, Logo and various other things.

To Know Key Sucess Factor of Sony Vaio in Market

The information is also collected from the potential customers who are

willing to buy the laptop and their preference is mentioned which is a vital

information to the company.

Corporate Governance of Sony Vaio


1.4 MAKING OF PROJECT REPORT:

PROJECT TITLE:

“RESERACH METHODOLOGY OF SONY VAIO”

A project always starts with a definition of problem. Once a problem is defined

it completes the part of the project work. The questioning gives the exact

answer for the problem defined.

The first portable computer was Osborne 1, which was developed in 1981.

Manny Fernandez was the first who developed the personal portable

computer for the business executives in 1981 and named it “Laptop”. The

two commonly used terms are being used for the laptops, one is laptop

and other is notebook.

Sony Vaio is a well know brand in the all over the world and is

performing well in all country, up coming area where in there is lot of

potential for the companies to increase their market share. There are

players like HP/Compaq, Lenovo and Acer which are having the

considerable amount of market share. Sony laptops have made their

presence felt in the market but it is now intending to increase the market

share and the need for this project is to determine the opportunities

available for its growth and to determine the gaps in the competitors

within their distribution channel till the end users. This will help SONY to

fill those gaps in its distribution channels through which it can make

customers delight. Through this project SONY will not only be able to get

to know about the Gaps of its competitors it will also be able to trace the

of its channel and fill those Gaps for providing the effective service to its

channel members and end users.

In this project a survey will be conducted on the retailers as well as

distributors of the laptops and data will be collected. Along with this

information from end user of the laptops will also be collected in order to

know the customer preference and their buying behavior. The company will


get the latest information about the retailers i.e. data base of the retailers

along with filled questionnaires which they have filled will be submitted to

the organization. As for the end users a proportionate number of users as

will as potential customer’s opinion will be considered so that company

can design their marketing strategies to suit the needs of its customers.

The study for laptop is essential as more people are buying laptops and

the competition among the players is increasing. When the company is

having sufficient data about the market then it becomes easy to have an

edge over its competitors.

The project in Sony Vaio Laptop is an interesting area as it gives a wide

scope for study of the market of the laptop as well as the products of the

competitors as well as the strategies adopted by them in order to increase

market share. The project is done mainly to determine the problems faced

by the Sony in selling the laptops through its retailers and also to find out

the exact reason why the Sony product sale is not increasing in the Twin-

Cities. As in the IT market the retailers play a crucial role in promoting the

goods along with the companies which produce them. If there is no

correlation between them then there would not be much sales for the

company and retailers also does get any benefit.

The Sony India Pvt Ltd is into laptop business from past many years and it

is performing were well in the metropolitan cities but the performance is

not up to the mark in up country region. The competitors like HP/Compaq,

Lenovo, Acer have been doing good in these regions also.

The competitors have introduced the products which very much suitable to

this region. HP/Compaq is providing the laptops at a very competitive price

and they are also with a latest configuration. Sony is know for the brand

and quality but unfortunately only those people buy who are very much

brand and quality conscious. The people in up country region are not at all

ready to pay the premium price for the laptops.


1.5 RESERCH METHODOLOGY:

Primary Data:

Primary data is first hand information that has to be collected by the

researcher from the respondents of market i.e. retailers & end users of the

laptop. Through personal interview method with the help of questionnaire.

Analysis, interpretation, summary of findings, conclusions and

recommendations are completely based on primary data.

Secondary Data:

Secondary data are data that were developed for some purpose other then

helping to solve the problem at hand. After identifying and defining the

research problem and determining specific information required solving the

problem, the researcher’s task is to look for the type and sources of data

which may yield the desired results. The research will not be complete

without the complete reference to the relevant secondary data.

Type of Research :

Descriptive Research and Explorative research will be used for

conducting the survey.


Sampling method:

Methodology adopted is Non probability, Convenience sampling method

techniques. Individual sampling unit is taken for the Sampling method.

40 samples of retailers and 120 samples of the end users of the laptop i.e.

the 80 number is broken into 2 segments mainly end users of Sony Vaio

and other brand laptops. 40 Samples of potential customers is also

considered. In the end users and potential again there will be 3 segments

consisting of Professionals, Business class and students.

Sampling frame:

The entire research covered in India country in particular region.

Sampling unit :

40 retailers & 80 end-user’s & 40 potential customers were taken to

conduct survey region.

A total Tools and techniques of data collection and interpretation of

data:

For the purpose of collecting primary data, personal interview method with

the help of questionnaire will be gathered from retailers & 80 end-user’s &

40 potential customers of region. For the purpose of analyzing, processing,


Samples

Distributors & Retailer End Users

Professionals Business Class

Students

Potential Customers

Professional Business Class Students

interpreting the data, SPSS analysis will be used which will be presented

in the tables followed by an appropriate analysis and graphical

representations by different charts.

CHAPTER 2

2.1 INTRODUCTION:

SONY VAIO

VAIO is a sub –brand for many of Sony’s computer products. It is an

acronym for Visual Audio Intelligence Organizer. Vaio brand started in

1996.It was launched in India on 24 October 2004. Although Sony made

computers in the 1980s for the Japanese market only, Sony withdrew from

the computer business around the turn of the decade. Sony's re-entry to the

computer market, this time globally, under the new VAIO brand, started in

1996 with the PCV series of desktops. The VAIO logo also represents the

integration of analog and digital technology. The 'VA' represents an analog

wave and the 'IO' represents digital binary code, thus some would call it

VA10 or Va-ten. Sony is expanding the use of the VAIO label. It can

now be found on notebooks, subnotebooks, desktops and media centers.

Network media solutions by Sony will also carry the VAIO brand.

PRODUCT:


SONY has expended its used for the vaio brand which can now be found on “NOTEBOOK, SUBNOT BOOK” desktop and media senter network media solution by sony will also carry the vaio brand

VAIO notebook as currently shipped with windows7 professional windows7 home premium while high end model sum time comes with windows7 ultimate.

a) Laptop Industry :

Laptops were originally considered to be "a small niche market" and were

thought suitable mostly for "specialized field applications" such as "the

military, the Internal Revenue Service, accountants and sales

representatives". But today, there are already more laptops than desktops in

businesses, and laptops are becoming obligatory for student use and more

popular for general use.

According to IDC India, The laptop sales are growing a much faster rate

than projected. India's personal computer market is undergoing a major

transition. The Notebook PC sales grew at 52.8% year-on-year (4Q CY09

over 4Q CY08) clocking 6.9 lacs units in October-December 2009 Dell

captured the top spot with a market share* of 26.3% for the first time in

4Q CY09.follo by HP on 2nd spot and Acer on 3rd spot.

The major players in the laptop category in India are:

HewlettPackard(HP)

Apple

IBM

Toshiba

Compaq

Dell

Sony

b) Logo :

The concept of logo design represents the integration of analog and digital

technology. The 'VA' represents an analog wave and the 'IO' represents

digital binary code. Besides, the pronunciation VAIO likes the word “bio”

that means life as biochemical technology. VAIO was originally an


acronym for Video Audio Integrated Operation, but since 2008 developed

to Visual Audio Intelligence Organizer to celebrate the brand's 10th year

anniversary.The branding was created by Timothy Hanley to differentiate

items to include the utilize of consumer audio and video, as well as being

computers.

The name VAIO and its logotype were created as the collective name and

logo of Sony PC products. VAIO stands for Video Audio Integrated

Operation. Representing an integration of analog and digital, the logotype

consists of a sign wave that represents analog, and the numbers 1 and 0

that represent digital.

c) Trademarks :

Copyright 2004 Sony Corporationis a trademark of Sony Corporation.

Microsoft and Window s are trademarks or registered trademarks of U.S.

Microsoft Corporation in the U.S. and other countries. i.LINK is the name

for the IEEE 1394-1995 standards and their revisions. i.LINK and the i.

LINK logo " are trademarks of Sony Corporation.

All other system names and product names appearing in this document are

generally the registered trademarks or trademarks of their respective

manufacturers. Further, the trademark (TM) and registered trademark (R)

symbols are not indicated throughout this document.

The Sony Corporation cannot accept liability for damage or loss resulting

from the use of this software, or for any claim from a third party. This


software must not be used in a system other than that specified. The

software specifications may be subject to change w without notice.

d) Branding :

VAIO brand is known well for notebook PC product. VAIO is sub brand

of Sony that it have slogan ‘like no other’. A Corporate brand value

supports VAIO to have advantages of a guarantee of value and quality.

Consumer can trust for the quality of VAIO to support by Sony.

Moreover, VAIO is awarded No.1 notebook PC brand that consumers are

continually satisfied from Brand Age, Marketer, and Trusted Brand of

Reader’s Digest, by Thailand’s most admired brand survey. To guarantee

that is favourite and popular one.

VAIO has building up brand recognition in market with their advertising

that mention to recognize to consumers. It is the quality, innovation, and

value. Quality Sony VAIO has an origin in Japan. Consumers know well

that Japan is the potential of labor skill and production in electronic.

Japanese believes that each manufacturing must have the same quality.

Traditionally, VAIO is referred to the quality not only usability but also

material. That the materials used to build each VAIO notebook are only

ever selected for its quality so as well as sleek looks and processing

power. VAIO is designed to cope with high end materials of everyday use.

Moreover, VAIO is made by human hand guarantees the utmost in quality

and strive for a complete. Innovation when we talk to VAIO notebook, we

unusually think of its innovation in every time. Since its introduction, each

new VAIO model has been a showcase of our advanced innovation know-

how. Till today, this unfailing principle remains very much an integral part

of VAIO product development process. VAIO have development product to

be outstanding in term of products because the world of technology is

movement all time. Being the first research make advantage to brand that

is key success of Sony VAIO. There are the new innovations such as.

Fingerprint Recognition The integrated biometric fingerprint sensor fitted to


selected Sony VAIO notebooks means that you’ll never have to remember

your login password ever again. Simply slide your fingertip over the sensor

and start working. Dual Layer Drives is store more on your Sony Dual

Layer Drives mean that the next time you save something to DVD. There

will be twice as much storage space to finish the job. Value looking for a

functional product, someone is looking for a powerful brand to be the

great brand value such as VAIO. It has the brand value to impress

consumers as luxurious, modern, prestige, fashionable, hi-tech, and high

class. Those values are recognized inside consumer’s mind that they feel

proud to possess. Brand value isn’t concrete object but it is understood

well that have the powerful attraction consumers. Nevertheless, the benefit

of those values makes VAIO to be premium brand for the high price

product. Building a positive value is difficult thing but VAIO is able doing

it with its potential in term of product thought promotion.

e) Technology:

The VAIO brand holds many unique technologies to its name. Some of

these are:

Some Sony VAIO models come with Sony's proprietary XBRITE (also named as

Clear Bright in Japan and Asia-Pacific region) displays. The first model that

introduce this feature is the VAIO TR series. It is also the first consumer product

to utilize such technology. It is a combination of smooth screen, anti-reflection

(AR) coating and high-efficiency lens sheet. Sony claims that the smooth finish

provides a sharper screen display, the AR coating prevents external light from

scattering when it hits the screen, and the high-efficiency lens sheet provides 1.5

times the brightness improvement over traditional LCD designs, while also

extending battery life due to less usage of the LCD backlight. The technology

was pioneered by Sony engineer Masaaki Nakagawa, who is in charge of the

VAIO TR development. More information can be found here..

The SZ series features both an Intel GMA 950 graphics chip and an NVIDIA

graphics chip. These laptops can cold-switch between the GMA 950, to preserve

battery life, or the NVIDIA chip, to enhance graphics performance. Currently,


these laptops are the only products on the market with this function. The high-

end AR Series VAIOs were the first to incorporate a Blu-ray Disc burner. These

laptops were designed to be the epitome of high-definition products including a

1080p capable WUXGA(1920 × 1200 pixels) screen, HDMI output and the

aforementioned Blu-ray burner. The AR series also include an illuminated logo.

2.2 History:

Company Background :

Sony is a leading manufacturer of audio, video, communications, and

information technology products for the consumer and professional markets.

Its motion picture, television, computer entertainment, music and online

businesses make Sony one of the most comprehensive entertainment and

technology companies in the world. VAIO is a leading PC brand among

many of Sony’s family of innovative products. MEC is one of the worlds

leading media agency networks. VAIO, an acronym for Video Audio

Integrated Operation, is a sub-brand for many of Sony’s computer products.

The branding was created to distinguish items that encompassed the use of

consumer audio and video, as well as being conventional computing products. One

example of this was the Sony VAIO W Series personal computer, which

functioned as a regular PC and a miniature entertainment center. Although

Sony made computers in the 1980s for the Japanese market only, Sony

withdrew from the computer business around the turn of the decade. Sony's

re-entry to the computer market, this time globally, under the new VAIO

brand, started in 1996 with the PCV series of desktops. The VAIO logo

also represents the integration of analog and digital technology. The 'VA'

represents an analog wave and the 'IO' represents digital binary code. Sony

is expanding the use of the VAIO label. It can now be found on notebooks,

subnotebooks, desktop, and a hard-disk-based audio player that comes in both

20GB and 40GB variations (called VAIO POCKET player). Network media

solutions by Sony will also carry the VAIO brand.The Sony VAIO is a

sub-brand for Sony’s computer products. Its name is an acronym for Video

Audio Integrated Operation, but since 2008 it has been amended to Visual


http://en.wikipedia.org/wiki/Acronym

Audio Intelligence Organizer to celebrate the brand’s 10th year anniversary.

The idea was developed by Timothy Hanley, as a way of distinguishing

items that use audio and video as well as been functional PC’s, such as

the Sony VAIO W Series personal computer, which functioned as a regular

computer and a miniature entertainment center.

Although Sony made computers in the 1980's exclusively for the local

(Japan) market, the company withdrew from the computer business around

the turn of the decade. Sony's re-entry to the global computer market

under the new VAIO brand, began in 1996 with the PCV series of

desktops. The VAIO logo also represents the integration of analog and

digital technology with the 'VA' representing an analog wave and the 'IO'

representing a digital binary code. High-end VAIO notebooks are usually

shipped with Microsoft Windows Vista Home Premium or Business, while low

end laptops such as N series come with Microsoft Vista Home Basic. As of

October 2005, VAIO notebooks and desktop are available upon request without

pre-installed software at a slightly lower price. Most recently, some models no

longer ship with a Recovery CD, but a special partition on the hard drive is used

for the recovery information, including operating system and all bundled software.

VAIO users are prompted to create a set of recovery CDs or DVDs immediately

after purchase.

VAIO computers come with components from companies such as Intel processors,

Seagate Technology or Fujitsu hard drives, Infineon RAM, Sony (usually made by

Hitachi) or Matsushitaoptical drives, Intel or NVIDIA graphics.


2.3 Corporate Governance :

Sony is committed to strong corporate governance. As a part of this effort,

Sony has adopted “Company with Committees” corporate governance

system.

Governance Structure:

Sony Corporation’s statutory entities are comprised of the Board of

Directors, which is appointed by resolution at the shareholders’ meeting;

three committees (the Nominating Committee, Audit Committee and

Compensation Committee), consisting of directors named by the Board of

Directors; and the Corporate Executive Officers, who are appointed by

resolution of the Board of Directors. In addition to these statutory entities,

Sony has Corporate Executives who carry out business operations within

designated areas.

Corporate Governance Structure:


2.4 SWOT ANALYSIS:

STRENTH:

One of Sony’s greatest strengths is their ability to produce innovative, quality products. Sony’s web page states “Sony innovations have become part of mainstream culture. Another strength of Sony is their ability to be successful in several different markets. They have made an impact in the video game market, the PC market, and especially the television market and there are still numerous others Sony vaio brand in many color and many and many price in availebal

WEAKNESS:

sony vaio bass is very weak, on the speakers and on the external output Sony Vaio, comes up with green light on power switch, shows no indicator that power supply is connected, will not boot, green light will not go off. Machine has started up OK at some points in the past but after about 5 minutes, FAN goes mad, screen goes white and then the machine shuts down At this point in time, green light is on all the time and machine is dead-on play around with it.


OPPORTUNITIES:

Sony seeks a lot of opportunities that utilize their strengths of innovation. At Sony vaio, design is about more than just a good looking product: it is integrated into every step of the process – intelligent features, user-friendly applications, innovative materials and, of course, attractive visual appearance. Design is the essential differentiator when comparing mobile communications products.

THREATS:

A common threat facing any company in sales is competition. Sony’s Vaio is its newest innovation in notebook computers. The various models range in price from 27 thousand to 1.50 thousand . However, Dell has a great reputation when it comes to laptops similar to the Vaio and has a broader range of notebooks to choose from, not to mention that Dell has also been a top seller when it comes to desktop computers. Additionally, the cost of a Dell notebook computer seems to have a lower price tag than many of Sony’s Vaio models.


2.5 Major Competitors:

The major competitors for Sony Vaio in this region are HP/Compaq, Acer,

Lenovo and the major share is taken by HP/Compaq laptops as they are

having the brand name as well as competing products which match the

international standards and are of good quality. In Sony the starting prices

are from forty thousand and plus where as HP/Compaq has thirty plus

thousand price tags. If a person buying laptop with price in his mind then

there is no chance of him going for Sony as it is not affordable, in case

he is ready to bear the price for the price of forty thousand plus when he

is able to get better configuration than what he gets in Sony then also he

will think twice while buying. Sony products are known for the quality

there is no doubt about it but the price tags make them unhappy. People

who are affordable and they are brand conscious only go for Sony. In

some cases the user was given a Sony laptop by his organization. The

looks are most preferred of the Sony products.

Acer and Lenovo are also having the higher end models where in they tap

the segment which is price conscious and wants higher configuration. Here

these companies produce at a low cost and do not charge premium prices

on there products as they want to compete in the market and increase their

market share and with small margin they want to increase their profit.

SONY VAIO COMPETITORE:

Sony vaio many competitor like :-

ACER LAPTOP

DELL LAPTOP

APPLE LAPTOP

HP LAPTOP

LENEVO LAPTOP

It all pcs company creat laptop and givan the many featur of laptop. and

many series many tyep so these company will competitor of laptop market

in creat comptiton.


2.6 KEYS TO SUCCESS:

SONY VAIO Sony has a variety of laptops to offer to its customers.

These come with different features, quality, designs, models & sizes. The

laptops sold by Sony comes with brand name of Sony VAIO.

SONY VAIO promote to advertising on “KARINA KAPOOR” and lunchin to many type laptop like :-

EC SERES

X SERES

P SERES

W SERES

TX SERES

Z SERS

The Z series has recently replaced the SZ series and does not require a

restart of the system to change graphic modes on Windows Vista, which

can be done "on the fly". This feature has subsequently been used by

other manufacturers, including Apple, Asus and Alienware.

PRICING:

SONY PRICE Pricing decisions are always made in consultation with the marketing management. Price is the only marketing mix that can be altered quickly. Price variables such as dealer price, retail price, discounts, allowances, etc influence the development of marketing strategy, as price is a major factor that influences the assessment of value obtained by customers. For Sony series of VAIO laptops, Sony has tried to categorize them according to style, user, purpose, mobility& performance: VAIO SR , boast on the excellence in mobility & perfection in performance. It is designed for businessmen & its price is around Rs75,000/- VAIO FW , boast of theatrical experience & world class performance. This model was designed mainly for home/ casual user of laptops who aims on media playback. The price of this is around Rs 80,000 & Rs 1,20,000

PROMOTION:

Its a marketing discipline that utilizes a variety of incentive techniques to structure sales-related programs targeted to customers, trade and sales levels


that generate a specific , measurable action or response for a product or service. For ex: free samples, discount, rebates, coupons, contests, premiums, scratch cards, exchange offers, etc. Sony has promoted its products through different sales promotion strategies. For example after the release of Sony VAIO CR laptops, Sony promoted them by saying that all Sony VAIO CR laptops purchased during July 2008 & registered within 2 weeks of purchase qualify for a Bonus carry case as long as the customer claims is one of the first 35,000 received & validated by Sony

CHANNEL OF DISTRIBUTION:

SONY PLACE(DISTRIBUTION) Depending on the nature of the product, marketing management decides to put into place an intensive network of distribution, while selecting the appropriate dealers or wholesalers. Sony being the company which positions itself as a seller of durable & high-end products, it is practicing selective distribution of its products from the selective dealers i.e. SONY WORLD.

Sony India has its footprint across all major town & cities with a distribution network of over 7000 channel partners, 260 Sony outlets & 21 direct branch locations. In India, Sony has used the method of one level distribution channel. MANUFACTURER RETAILER CUSTOMER.

SERVICES:

In today’s increasingly competitive and customer-driven marketplace, there is strong pressure on companies to adapt their customer service standards and operations to changing customer demands and characteristics. Challenges include the need to balance service with costs, optimizing the use of the social web and customer-to-customer support channels, and achieving the right level of customer self-service. It is also important to achieve the right balance of in sourcing versus outsourcing.

At the same time, organizations must keep an eye on the future, understanding how the digital world influences customer service today and tomorrow. In April 2011, Capgemini Consulting brought together customer service directors from leading global organizations, plus industry experts, to take forward this debate. The insights and ideas developed during this event were summarized in an eBook Capgemini Consulting works with you to improve customer service systematically by helping you increase satisfaction and advocacy while managing operational costs


CHAPTER 3

3.1ANANLYSIS OF QUESTIONNAIRE:

1. What is your purpose of buying a laptop?

Sl. NO Options

No of Respondents Percentage

1Use it for MS Office applications 19 47.5

2 Programming & Designing 1 2.5

3Watching movie & playing games 7 17.5

4 All the above 13 32.5

Inference


Purpose of Buying

47%

3% 18%

32%

Use it for MS Officeapplications

Programming & Designing

Watching movie & playinggames

All the above

Among the respondents 47.5 % of them would use laptops for office

application purpose, 2.5 % would use the laptop for Programming &

Designing,

32.5 % said

they use it for

all the

applications.

2. In what price band you are planning to buy a laptop?

0

10

20

30

40

50

60

25000 to <35000

> 35000 to <45000

> 45000 to < 55000

> 55000

What price band you are planning to buy a laptop

Percentage

Inference


Sl. NO Options

No of Respondents Percentage

1 25000 to < 35000 7 17.5

2 > 35000 to < 45000 21 52.5

3 > 45000 to < 55000 7 17.5

4 > 55000 5 12.5

Among the respondents 52.5 % of people said they would buy the laptop

which is priced between 35000 to 45000. 17.5 % of the people said they would

own a laptop which is priced between 45000 to 55000. 17.5 % of the people

would buy in the range of 25000 to 35000, only 17.5 % of the people said they

would buy in the price range of more than 55000.


3. What are the important parameters that you look in for, while buying a laptop?

Parameters to buy the Laptop

27%

24%

8%

10%

15%8%3%

5%

Cost

Quality

Service

Brand Name

Features

Looks

Battery backup

Weight

Inference

Among the respondents 27.5 % of the people said price of the laptop is the

most important factor for them, but 25 % of the people said quality is the priority

for them. 15% of the People give importance to features and 10 % to the brand

name 7.5 % weight-age is given to the looks of the laptop.


Sl. NO Options No of Respondents Percentage

1 Cost 11 27.5

2 Quality 10 25

3 Service 3 7.5

4 Brand Name 4 10

5 Features 6 15

6 Looks 3 7.5

7 Battery backup 1 2.5

8 Weight 2 5

4. You are planning to buy which brand?

Inference

Among the respondents 22.5% prefer to go for Compaq/HP, second preferred laptop was Sony with 35 %, Acer in third position with 15% and Dell was at fourth position with 12.5 %.

5. What is the price of your laptop?


1 25000 to ≤35000 21 26.25

2 > 35000 to ≤ 45000 16 20

3 > 45000 to ≤ 55000 29 36.25

4 > 55000 14 17.5

Inference

Among the 80 respondents 36.25 % of people own the laptop which is priced between 45000 to 55000. 20 % of the people own a laptop which is priced between 35000 to 45000. 26.25 % of the people bought in the range of 25000 to 35000, only 17.5 % of the people bought in the range of more than 55000.



1 Compaq/HP 14 22.5

2 Lenovo 4 10

3 Dell 5 12.5

4 Sony 9 35

5 Acer 6 15

6 HCL 2 5

7 LG 0 0

Reason for not purchasing Sony Laptop

Features

Prices

Availability

Awareness

6. Why you did purchase Sony laptop? ( Sony laptop users)


1 Price 25 5

2 Features 2 62.5

3 Availability 2 5

4 Awareness 11 27.5

Inference

Among the respondents 62.5 percent of them said they did buy Sony laptop

because of the Features factor. 27.5 % of them said they were aware of Sony

laptops, 5 % of them said they were not satisfied with price and 5 % of them said

laptop was not available with retailer while purchasing.


7. What was the major factor that influenced your buying decision?

Inference

Among the respondents 33.75 % of the respondent’s decision was based on

the influence by the retailer, 28.75 % were influenced by the advertisement, 25 %

were influenced by their friend’s opinion, and 11.25 % were influenced by their

family decision.


Influencing Factor

29%

25% 11%

34%

1%

Advertisements

Friends

Family

Retailer

None


1 Advertisements 23 28.75

2 Friends 20 25.00

3 Family 9 11.25

4 Retailer 27 33.75

5 None 1 1.25

8. Rate your laptop based on the following parameters based on your level of

satisfaction!

Sl.No ParametersHighly

DissatisfiedDissatisfie

dNeutral Satisfied

Highly Satisfied

1 Quality 0.00 7.50 8.75 47.50 36.25

2 Durability 1.25 3.75 21.25 53.75 20.00

3 Battery Backup 3.75 15.00 26.25 48.75 6.25

4 Features 2.50 20.00 15.00 45.00 17.50

5 Brand 3.75 5.00 16.25 33.75 41.25

6 Price 16.25 10.00 21.25 40.00 12.50

7 looks 1.25 7.50 20.00 41.25 30.00

8 Service Support 6.25 10.00 33.75 38.75 11.25

Level of Satisfaction

0.00

10.00

20.00

30.00

40.00

50.00

60.00

Quality Durability BatteryBackup

Features Brand Price looks ServiceSupport

Highly Dissatisfied Dissatisfied Neutral Satisfied Highly Satisfied

Inference

Among the respondents 36.25 % of them are highly satisfied with the quality, 40% of them are satisfied with the price, only 20% of them said they are not satisfied with features available, 16.25% of them said they were highly dissatisfied either the price paid to the laptop, the service support was 38.5 % satisfactory to the respondents, 48.25 % were satisfied with the battery backup.

3.2 INTERPRETATION OF RESULTS:


62% of the end-users say they buy Sony Vaio for the reason it is highly

feature.

90 % of the people are aware Sony Vaio laptops

5 % said there was no availability of Sony Vaio laptops with retailers at

the time of purchase

26 % of the users bought the non Sony Vaio laptops because of price

factor

21% preferred quality as important factor for buying laptop

36% bought the laptop in the range of Rs 35000 to 45000 price tag

33% is the retailers influence on the end user while buying the laptop

28% said they bought the laptop because of the advertisement

36.25 % use laptop for office application and 26% use it for office as well

as other applications

Among the respondents 36.25 % of them are highly satisfied with the

quality, 40% of them are satisfied with the price, only 20% of them said

they are not satisfied with features available, 16.25% of them said they

were highly dissatisfied either the price paid to the laptop

Customer Feedback:

Sony makes active use of customer feedback to improve its products.

Complaints, suggestions, ideas and reports of malfunctions received from

customers at the Customer Information Center after purchase are promptly and

accurately evaluated and disseminated to the planning and design groups so that

improvements in product quality can be made in a timely fashion.

Consumer Buying Behavior Of Laptop:


Reference groups can have potent influence on behavior in general, and they may also be very influential on consumer behavior, considering the ‘Consumer Goods Segment’. Family and friends in specific are considered before making a decision about purchasing a product. But their purchase decision depends completely on self-opinion. Where reference groups’ influence is operative, the advertiser should stress not only the people who buy the product but also those who influenced the purchasing decision.

The process may be viewed as starting when the consumer engages in problem recognition. Problem recognition occurs when the consumer is activated by awareness of a sufficient difference between his / her concept of ideal situation. The action occurs only when the consumer perceives a sufficiently large discrepancy between the actual and ideal states. Given that the consumer is aroused to action, the next state is internal search for a quick and largely unconscious review of memory for stored information and of an experience regarding the problem. This information in the form of beliefs and attitude influence the consumer’s preference towards band. If an internal search does not provide sufficient information about products, or how to evaluate them, the consumer continues with a more involved external search for information. Any information stimulineous are then subjected to information processing activities. This process involves allocating attention to available stimuli, deriving meaning from these stimuli. The alternating evaluation phase involves comparing the information gained in the search process for alternative product and brands to the product judging criteria on standards the consumer has developed. When such a comparison leads to favorable evaluations, the consumer is likely to develop a purchase intention towards that alternative that received the most favorable evaluation.

A purchase process follows strong purchasing intentions. This involves a series of selection, including the type of retail outlet as well the specific brand on service to use. The consumer’s purchase then leads to various outcomes. One such outcome is satisfaction as a result of direct experience in using the brands. Satisfaction will affect the consumer’s belief about the brand. Other outcome is dissatisfaction and post sale doubt. Many ad agencies conducted an in-depth study of consumer buying behavior and found that they all crave for peer acceptance and parental non-influence. Beyond this they are an enigma.

Stages in Consumer Decision Making Process for Laptop:


An individual who purchases products and services from the market for his/her own personal consumption is called as consumer. To understand the complete process of consumer decision making, let us first go through the following example: Tim went to a nearby retail store to buy a laptop for himself. The store manager showed him all the latest models and after few rounds of negotiations, Tim immediately select done for himself. In the above example Tim is the consumer and the laptop is the product which Tim wanted to purchase for his end-use. Why do you think Tim went to the nearby store to purchase a new laptop? The answer is very simple. Tim needed a laptop. In other words it was actually Tim’s need to buy a laptop which took him to the store. The Need to buy a laptop can be due to any of the following reasons.

His old laptop was giving him problems.

He wanted a new laptop to check his personal mails at home.

He wanted to gift a new laptop to his wife.

He needed a new laptop to start his own business.The store manager

showed Tim all the samples available with him and explained him the

features and specifications of each model. This is called information. Tim

before buying the laptop checked few other options as well. The

information can come from various other sources such as newspaper,

websites, magazines, advertisements, billboards etc.This explains the

consumer buying decision process.Several stages before purchasing a

product or service:

NEED

↓

INFORMATION GATHERING/SEARCH

↓

EVALUATION OF ALTERNATIVES

↓

PURCHASE OF PRODUCT/SERVICE

↓

POST PURCHASE EVALUATION

Need:


Need is the most important factor which leads to buying of products and

services. Need infact is the catalyst which triggers the buying decision of

individuals. An individual who buys cold drink or a bottle of mineral water

identifies his/her need as thirst. However in such cases steps such as

information search and evaluation of alternatives are generally missing.

These two steps are important when an individual purchases expensive

products/services such as laptop, cars, mobile phones and so on.

Information search:

When an individual recognizes his need for a particular product/service he

tries to gathers much information as he cancan individual can acquire

information through any of the following sources:

Personal Sources - He might discuss his need with his friends, family

members, co-workers and other acquaintances:

Commercial sources:

Advertisements, sales people (in Tim’s case it was the store

manager), Packaging of a particular product in many cases prompt individuals to buy the same, Displays (Props, Mannequins etc)

Public sources: Newspaper, Radio, Magazine

Experiential sources:Individual’s own experience, prior handling of a particular product (Tim

would definitely purchase a Dell laptop again if he had already use done).

Evaluation of alternatives:

The next step is to evaluate the various alternatives available in the

market. An individual after gathering relevant information tries to choose

the best option available as per his need, taste and pocket.

Purchase of product:

After going through all the above stages, customer finally purchases the

product. Post purchase evaluation The purchase of the product is followed

by post purchase evaluation. Post purchase evaluation refers to a

customer’s analysis whether the product was useful to him or not, whether

the product fulfilled his need or not?

CHAPTER 4RESEARCH METHODOLOGY OF 40

4.1 CONCLUSION:

Through this project come to know about the performance of Sony and

their competitors like HP/Compaq, Acer, Lenovo, and other in the laptop

market.

Sony will be able to estimate the market share of their products through

Promotion and Margin parameters.

Customer is taking decision of buying a laptop, when customer is

purchasing the laptop retailer plays a significant role.

Service support is satisfactory of Sony Vaio to customer and retailers.

The suggestions and opinions are collected from customers in this report

which is a valuable.

The information is also collected from the potential customers who are

willing to buy the laptop and their preference is mentioned which is a vital

information to the company

After the whole project I can conclude my work as per the following points.

As a student I came to know the market condition in the IT field. Sony

will be benefited with the information collected by me on the Sony Vaio

Laptops from the retail partners and further use it as per their requirement.

I came to know about laptops, cost, usage, types and various other things

of consumer requirement in laptop.

Through this project I able to know Buying Pattern of Consumers towards

laptops.

4.2 LIMITATIONS OF THE REPORT:


The period for the research was not enough to conduct the study in depth.

The sample size was limited .i.e. 40 computer peripheral detailers and 120

end users and potential customers.

Analysis of the data generated from questionnaire is done on the

assumption that the respondents have divulged correct information, which

may not be so with all respondents.

Some people left few questions unanswered.

I made an extra effort in conducting the research but might have lacked

somewhere because of lack of expertise in conducting such survey based

research.

4.3 SUGGESTIONS & RECOMMENDATIONS:


Customer Suggestions:

I have asked some of the customers to give suggestion to make it better

place for buying Sony Vaio laptop. Some of the valuable suggestions are

as follows:-

62% of the end-users say they did buy Sony Vaio for the reason it is

highly features. Among the respondents 36.25 % of them are highly

satisfied with the quality, 40% of them are satisfied with the price, and

only 20% of them said they are not satisfied with features available,

16.25% of them said they were highly dissatisfied either the price paid to

the laptop.

Among the respondents highest preference was given to increase

advertisement and promotions of Sony Vaio Laptops.

Among the respondents second preferred was increasing the margin to

retailers and third was reducing the cost of the Sony Vaio laptop.

Sony Vaio laptop is readily available with retailers, when customer asks

for Sony the retailers say they will get it within an hour.

Retailers do offer Sony laptops along with other laptops as many end-

users were not aware.

RECOMMENDATIONS:


A ‘Retailers Meet’ must be conducted in order to educate retailers about

what Sony has, to offer to them and make them feel proud for being

associated with Sony as channel partners.

In “Retailers Meet” best channel partner for the quarter can be chosen

depending on the business volume with Sony and he can be suitably

rewarded by means of cash or kind

Company representatives can maintain the database of the retailers along

with e-mail ids. Latest offers and schemes on the products can be sent to

retailers through e-mails to increase the awareness about Sony Vaio

Laptops.

Sony should circulate these brochures of Sony laptops among retailers on

a regular basis. It can also provide posters to retailers to stick them at the

most appropriate places in their shops such that these posters grab the

attention of the customer.

In order to increase awareness among end users Sony can go in for road

shows, advertisement through newspaper, magazines and hoardings near

offices, universities and industrial estates. (Ex: Any interesting article in

local newspapers can be tagged at the bottom as ‘Sponsored by Sony

Vaio’)

Retailers must be persuaded to keep at least one Sony model at their end

for display

Sony should increase its advertising frequency in order to create

awareness about its products in the minds of the end-users.

ANNXURES


Consumer Buying Behaviour at Organized Retail Outlets

Buying Behaviour/Need Analysis & Generation of Prospective Customer List for SONY Vaio:

4.4 “QUESTIONAIRE”

We would be thankful if you share some of your valuable opinion regarding the following questionnaire.

I assure you that the information provided by you will be kept confidential and will be used for academic purpose only.

Please put a tick (√) in appropriate brackets.

PART - I

1. Name:……………………….

2. Age (in years)

Below 20 ( ) 20 – 30 ( )

3 0 - 40 ( ) 40 - 50 ( )

50 Years & above ( )

3. Gender

Male ( ) Female ( )

4. Educational Profile

Up to School level ( ) Up to H.S ( )

Graduates ( ) Post Graduate ( )

5. Family Size

Less than 4 member ( ) 4 to 6 member ( )

More Then 6 member ( )

6. Monthly Income (in Rupees)

Below 10,000 ( ) 15,001 – 25,000 ( )


10,001 – 15,000 ( ) Above 25,000 ( )

7. Did you know about SONY Products?

Bravia ( ) Handycam ( )

Cyber-Shot ( ) Playstation ( )

Vaio ( ) Walkman ( )

X-plod ( ) Sony Ericsson ( )

8. Which product you have buyed in SONY or having interested to buy it? (Tick 3 product)

Bravia ( ) Handycam ( )

Cyber-Shot ( ) Playstation ( )

Vaio ( ) Walkman ( )

X-plod ( ) Sony Ericsson ( )

WEGA ( ) Sony hi-fi ( )

9. From where you like to buy the SONY Product and Why?

Sony World ( ) Sony Exclusive ( )

Multi-Brand counter ( ) {Name}

(1)………………………...

(2)………………………...

(3)…………………………

Why?

………………………………………………………………………………………….

…………………………………………………………………………………………..

10. Rank the factor that are influence you to purchase SONY products in the scale of 1 to 6, (1being the highest and 6 being the lowest)


Company brand name ( ) Promotion activities ( )

Product feature ( ) Price ( )

Services ( ) Influenced by others ( )

Any other (Please specify)

…………..…………………......................

11. When you prefer to buy Sony Vaio Laptop?

Sales offer ( ) Discount offer ( )

Any other (Please specify) …………………………………………….

12. View about Sony Vaio Laptop?

……………………………………………………………………………

PART - II


SONY VAIO

1. Are you aware of Vaio Models?

T series ( ) E series ( )

Z series ( ) F series ( )

S series ( )

2. Which model or home theatre series you have purchased or interested to buy and Why? Vaio models (Starting Onwards*)

T series ( ) E series ( )

[MRP Rs. 38,210 /-*] [MRP Rs. 46,299 /-*]

Z series ( ) F series ( )

[MRP Rs 1,67,000 /-*] [MRP Rs. 37,990 /-*]

S series ( )

[MRP Rs. 65,160 /-*]

Why?

…………………………………………………………………..........

3. Which features you like in Vaio?

Features ( ) Picture Quality ( )

Colours [x.v.colour] ( ) Audio ( )

Service ( ) Any other ……………………...

(Please Specify)

Why?

…………………………………………………………………..........

4. View about SONY Vaio Laptop?

………………………………………………………………….......... Thanking you for yours Co-operation

Signature __________________

Date-

__________________________________________________________________

Thanking you

4.5 PROJECT REPORT


The report must contain proper structure and outline. The structure indicates the

various parts of the research report.

The following are the various parts of the research report:-

I. TITLE OF THE PROJECT:

The research report must clearly state the title of the project

“ ”

The title page include:

Research report by research guide

Research project submitted by Jeenal Rathod

II. LETTER OF AUTHORIZATION:

This indicate the official that has authorized the work.

As it is for the academic for internal marks thus it is submitted to the

project guide.

III. INTRODUCTION:

The introduction part gives the genesis of the report. It indicates:

To study the various aspects of the research.

To study the problem faced by company.

IV. METHODOLOGY:

The data is collected from both the sources. Primary sources data is

collected from questionnaire. Secondary sources data is collected from

internet, journal, newspaper, etc

V. FINDING:

The research is conducted through survey. The table and pie diagram is

given related to the finding.

VI. LIMITATION:

The followings are the limitation that faced during research:


I have used simple statistical method.

Used simple measures.

VII. CONCLUSION:

It was concluded that research is conducted on . Survey is

conducted and it is analysis and interpretated in pie diagram.

VIII. APPENDIX:

The research appendix consists of:

Questionnaire

IX. BIBLIOGRAPHY:

The bibliography are arranged in alphabetical order. It consists of the

name of the website, Pamphlets, Broachers of Company, journal and Text

Book.

X. TABLE OF CONTENT:

As the research is conducted on small scale the content of the table is not

inserted on the project.

4.6 BIBLIOGRAPHY:


Internet

www.itvr.com

www.wikipedia.com

www.financialexpress.com

www.businessline.com

www.thehindu.com

www.channeltimes.com

www.wikipedia.org

www.sony.com

www.sony.co.in

Various reference text books

Marketing- Lamb, Hair, Mc Daniel

Principles of marketing- Kotler

Sales Management, Richard Still Edward Cundiff Norman Govoni

Company Brochure

Pamphlets, Advertisements, Profile

Information from company personnel

Mr. S. Avinash (Sales manager-)


http://www.sony.co.in/

http://www.samsungglobe.com/

http://www.wikipedia.org/

http://www.channeltimes.com/

http://www.thehindu.com/

http://www.businessline.com/

http://www.financialexpress.com/

http://www.wikipedia.com/

http://www.google.com/

Sony vaio

Education

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