Solutions for Failing Outsourcing and Offshoring Projects
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Improvement Strategies for failing Outsourcing and offshoring Projects, Optimisation strategies for offshoring Projects over different continents, intercultural solution and education programs, Solutions Directory for Outsourcing and offshoring Projects, examples for Offshoring Projects from Germany to India
Transcript of Solutions for Failing Outsourcing and Offshoring Projects
Render Your IT O�shoring Projects Successful and Pro�table by Improving Work Flow and Team Management
3rd CONFERENCE on
Business Process Outsourcing-Improvement in Work Flow and Team Management Business Process Outsourcing- Improve the Quality of Your O�shoring Processes with Improved Work Flow and Team Management
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Bene�t from cost e�ective O�shoring Solutions by Overcoming Cultural Obstacles and Process Pitfalls
Learn from Best Practice Case Studies from Industry Leaders of the IT Industry, Outsourcing Specialists and Strategic Solutions Providers.
Outsourcing and O�shoring are without doubts one of the most controversial but cost e�ective strategies enabling growth in the IT business.
Key success factors for Outsourcing/O�shoring projects are the overcoming of pitfalls located in soft facts like appropriate communication over long distances, overcoming of work �ow problems caused by di�erent time zones, lack of under-standing due to language and cultural misunderstandings.
In these days, Outsourcing and O�shoring solutions are all about ensuring businessneeds by building strong relationships with service providers, capable of delivering services from ressourceful locations at competitive prices and quality standards.
Visit our Conference on „Business Process Outsourcing- Improving Work Flow and Team Management“ in Munich to learn more about strategies to overcome obstacles, pitfalls and blocking factors during Outsourcing/O�shoring Projects to achieve sucess and growth in o�shoring projects.
© Produced by MBO Consulting Sonja Uhl Manager Training and Events [email protected]
MONDAY NOVEMBER 2013
09:00-09:30 Opening Speech
CONFERENCE ROOMOpening Speech and Introduction to the Conference by the Chairman
09:30-10:15 Basics of Outsourcing/O�shoring Solutions
11:30-12:15
10:15-11:00
O�shoring of IT Processes to India
11:00 - 11:30- COFFEE BREAK
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FOYER
CONFERENCE ROOM
13:15-14:00
12:15-13:15 BUFFET LUNCH
FOYER
´Do´s and don´t´s for Outsourcing/O�shoring solutionsBene�ts of outsourcing/o�shoring especially in the IT industryPitfalls of o�shoring solutions Nearshoring, a targeted option for several industries Embedding o�shoring/outsourcing in a functioning work�owAlign business processes to outsourcing needs
O�shoring risks which hinder cost e�eciencyWhen and why an O�shoring project goes wrong and what to learn fromO�shoring- what are the biggest pitfalls? Collaboration with cultural di�erences
Working with cultural di�erences in o�shoring projects Top 5 key cultural misunderstandings in IT o�shoring projects How to improve the work �owThe communication pitfall – it s all about communicationHow to improve communication and work�ow processes
Key pro�t areas of the location IndiaStrong workforce potential in India: population size, IT quali�cations, English language skills, et. Obstacles: time di�erence, cultural di�erences, dialect, etc. Cultural clashes: Indian working culture vs Western working cultureAnswer: Learn the cultural code of the other
O�shoring- A Cost E�ective Solution?
Cultural Di�erences Leading and Maintaining Increased Revenue
CONFERENCE ROOM
CONFERENCE ROOM
CONFERENCE ROOM
14:00-14:45
Raising Cultural Awareness - The Clue to Successful Outsourcing Projects
14:45-15:15
Sourcing Strategies and Vendor Management
15:45-16:30
16:30-17:30
Vendor Management- Key Factors for Success
17:30-19:00
Day 1- Afternoon NOVEMBER 2013
15:15-15:45 - COFFEE BREAK
FOYER
Embedding of New Cloud Suppliers inside the network of your Existing SuppliersManage Provider Relationships E�ectively Manage/Monitor their PerformanceIdentify New Service Providers with High Quality Service Providers and the Ability Improve in Flexibility in Your Relationships with O�shoring Provider.Be agile and adapt to the newest trends in sourcing.
How to avoid cultural misunderstandings from the beginningCultural awareness as �rst step of solutionCultural misunderstandings begin in the own receptive culture and company culture Collaboration strategy with vendors: Analysing your own internal culture Adapt the o�shoring process to the own internal culture
Roundtable Discussions: O�shoring and Overcoming Cultural Pitfalls
How to Set Up the Right Sourcing Team and Management Team?Vendor Management ? IdentifyingDeveloping key processes of vendor management within in the organisation Co-Working with multiple Vendors Managing your most strategic vendors Establish the right balance of trust and control in vendor relationships
Networking Cocktail
Open Networking with Cocktails and Snacks
Discuss how to gain a competitive advantage by overcoming obstacles in the cultural communication problems
CONFERENCE ROOM
CONFERENCE ROOM
CONFERENCE ROOM
CONFERENCE ROOM
FOYER
O�shoring, onshoring or nearshoring?Key factors and tips for decision makingWhich e�ect will have cloud and delivery models?Chose o�shoring/outsourcing providers and delivery model
Few experience of young indian programmers CMM is a project management tool, not a solution for higher qualityTime and Price- how much is One Time Unit in Europe and One in India?Cultural and Linguistic Di�erences with E�ect on the Code and GUI -Inappropriate GUI programming which have to be replaced produce hidden costs Less assertiveness of O�shore Teams in India
Day 2 NOVEMBER 2013
09:00-09:30 Opening Speech
CONFERENCE HALL
09:30-10:15
O�shoring vs. Nearshoring
CONFERENCE HALL
10:15-11:00 Communication Pitfalls in O�shoring Projects
The Value of the Face Time-On the Opposite Site of the Table or on the Opposite Side of the Globe? According to long-term studies, commmunication deterioriates over time if there is no period face-to-face interactionCommunication Matters- Linguistic Mismatching During IT O�shoring ProjectsE�ects of language problems to the code
11:30-12:15
O�shoring Projects in India- Planning and Reality?
12:15--13:15 - LUNCH BREAK
FOYER
11:00 - 11:30 - COFFEE BREAK
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13:15-14:00
Bring O�shoring Solutions to the Bottom Line
14:00-14:45
Outsourcing in the Next 10 Years- Visions and Reality?
CONFERENCE HALL
END OF CONFERENCE
NETWORKING COFFEE
Opening Remarks by the Chairman
CONFERENCE HALL
Which key trends are e�ecting the IT Service industry and Providers?Be agile and adapt to the newest trends in sourcing. More innovation in IT Outsourcing
Costly pitfalls in outsourcing processes, eg. .networks, software, travel costs, etc. What about costs for re-programming? Which costs are provoced by cultural di�erenceExample: Germany-India
CONFERENCE HALL
CONFERENCE HALL
Ab 14:45- Open End
FOYER
FOYER
