Solutions and Service Offerings for Manufacturing …hexaware.com/fileadd/Manufacturing_Brochure.pdf...

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Solutions and Service Offeringsfor Manufacturing Industry


© Hexaware Technologies. All rights reserved. www.hexaware.com

Introduction

Sectors we Serve

To maintain its track record of continuously increasing productivity, developing the ability to do more with less, adopting lean and agile technologies to increase operational efficiency and ensuring product availability are imperatives for the manufacturing sector. Manufacturers must meet ever-changing customer demand, satisfy evolving regulatory requirements and initiate proactive measures to handle the impact of disruptive technologies such as the Internet of Things, Big Data and Augmented Reality. Manufacturers are responding to these changes by re-designing their processes, operations, and IT systems. In many parts of the sector, the lines separating manufacturing and services are getting blurred as more and more manufacturers venture into providing complete solutions and thereby help run their customers’ operations.

As an innovation partner, Hexaware operates a Manufacturing Center of Excellence that currently focuses its research on disruptive technologies. Our sizeable repository of propriety accelerators, tools, methodologies and customized approach guarantee a substantial reduction in time and cost. Hexa Lab, our innovation center, continuously invests and enhances these accelerators to ensure that clients continue to benefit from advances in technology and evolution of business best practices.

Food & Beverages

Industrial & Machinery

Construction & Materials

Automotive


We provide integrated end-to-end solutions, right from strategic consulting to delivery.

Our services help food and grocery retailers gain advantage over their competitors by optimizing costs and improving productivity.

Our services deliver sustainable value and transform the way companies conduct business.

Our solutions help you improve the efficiency of your systems through connected technology.

ChemicalAutomotiveOur technology can help you safely optimize asset performance, drive profitable order fulfilment, and gain greater return on product innovation.

Engineering & ProcurementConstruction & MaterialsOur services help achieve global and integrated project execution with increased efficiencies and higher visibility across projects which enable faster time-to-market by minimizing coding and faster configuration.

High TechOur innovative solutions help you manage uncertainty and exploit emerging opportunities.

Metals & Mining

We apply technology and utilize our rich domain expertise to deliver beyond best practice solutions.

Customer Relationship Management

End-to-end sales process designTerritory managementPricing and quotation processCollaborative bid management solutionsCompensation and incentive managementIntegrated sales and service sellingService contractsCustomer satisfaction scoringMarketing campaign managementPromotionsSales and marketing analytics

Complex order management across multiple back-end applicationsDemand forecasting and supply planningOutbound and inbound logisticsMaterials management and MRPWarehouse managementTechnology solutions for various types of production processes e.g., make to stock, make to order, assemble to order, engineer to order etc.

Implementation of new shopfloor systemsModernization of diverse set of legacy applicationsIntegration of shop floor applications with ERP and other commercial systems

Implementation of state-of-the art ERP and CRM solutionsCollaborative knowledge managementBid managementProject costingProject MRPVariance analysisSpecialized project management applicationsIntegration of project manage-ment applications with ERP and other commercial systems

Systematic installed base managementSupporting various types of asset maintenance e.g., preventive, predictive conditional, technician schedulingEnd-to-end service order managementDistributed asset managementAnalytics – asset utilization, component failure, warranty

Direct and indirect procurementCatalogue based purchasingTechnology solutions for centralised procurement operationsSpend analyticsImplementation of SaaS based procurement solutionSupplier and product master data managementBPO for direct and indirect procurement

Both on-premise and on-demand HR solutions implementationIntegrated IT and BPO platform for HR operationsGlobal talent managementE-recruitingOrganization developmentIncentive and compensation managementTime and attendanceBenefits managementPensionsWorkforce planning and managementEmployee self-service portalsHR Helpdesk

ERP enabled Financials Management solutionsSolutions for controlling and reportingStatutory requirementsCollections and receivable managementPayables managementAsset managementFinancial consolidationsFinance and Accounting BPO

Supply Chain Management

IT for Shopfloor Project Based Manufacturing

Enterprise Asset Management

Procurement and Supplier Relationship

Management

Next Generation HR Management

Financial Management

Enterprise Solutions (Oracle, SAP, Peoplesoft, Microsoft Dynamics, Workday and Salesforce)

End-to-End Business Intelligence & Analytics solutions

End-to-End Enterprise Mobility Capabilities

Full suite of IT Application & Infrastructure Management Services


Portfolio of Services for Manufacturing CompaniesHexaware has a complete set of offerings to help clients in Engineering, Manufacturing, High Tech and Consumer Packaged Goods industries. Our services help our clients strengthen their competitive position through innovative use of technology and service delivery models.


© Hexaware Technologies. All rights reserved.

Solutions Approach:To retain a competitive edge in the current global economic environment characterized by market volatility, increasing customer expectations, and contracting margins, manufacturers must proactively anticipate and create products to meet the emerging needs of their customers. Hexaware’s solutions incorporate best-in-class processes and KPI repository, business case templates, reference architecture, software products and innovative technologies for better IT optimization and helps improve performance of manufacturing processes.

www.hexaware.com

of their customers. Hexaware’s solutions incorporate best-in-class processes and KPI repository, business case templates,reference architecture, software products and innovative technologies for better IT optimization and helps improve performance of manufacturing processes.


Aftermarkets solution

Pre-configured

industry solutions

and value-chain

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Site Manager’s

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Manufacturing

Aftermarkets solution - Our solution is an end-to-end offering in the areas of aftermarket comprising of warranty management, Spare parts management, Field support, Customer relations, business support with combined use of BPO and IT to enabled better aftermarkets offering and use of innovative technologies such as Internet of Things and Mobility.

Hexaware’ s aftermarket solution helps you drive repeat business and build a positive brand image by enabling you to deliver a differentiated customer experience

Pre-configured industry solutions and value-chain components - Hexaware offers a range of pre-configured industry solutions for multiple verticals including tools and machinery

manufacturing, cables, construction material, auto suppliers, consumer packaged goods, engineering and construction. They include reference customizations required for industry

standard packages such as Oracle, SAP, Microsoft, Salesforce.Com, test case repository and product fitment assessment to help accelerate implementation, ensure

higher quality blue-print and process design and better testing.

Site Manager’s Workbench - With this solution, project based manufacturing and engineering and construction companies can effectively monitor and manage complex and administration intensive site management processes such as employee health and safety, regulatory compliance, quality and completion inspection, asset inspection and maintenance, employee training, attendance management, issues management etc. Our solution is mobile device agnostic and can also be interfaced with local IT infrastructure at the site.

Shopfloor Application Modernization - Hexaware’s modernization methodology rationalizes and modernizes applications and infrastructure used to support client’s shopfloor thereby delivering agility and flexibility where it

matters most. The methodology is comprehensive tool based and focuses on the manufacturing operation enabled by the application landscape.

Next Generation Application Management for Manufacturing Companies - Manufacturing companies often have a fragmented IT landscape with a complex mix

of applications including real time business critical, ERP, sales and CRM, web, channel management, legacy and so on. These applications are expensive to maintain and time

consuming to change. Hexaware Next Generation Application Management addresses these issues by enabling adherence to SLAs, continuous improvement based on Kaizen

principles, ongoing innovations and inside-out application rationalization. The net benefit is stronger business alignment and reduced cost.

Quality Assurance and Testing for Manufacturing - Standardization and simplification of IT landscape using packages such as Oracle, Microsoft, SAP etc. is a key trend in manufacturing companies globally. One of the key issues in

such programs is ensuring good quality of the application as lower quality leads to end user frustration and can stall large transformation programs. Hexaware’s tool based quality assurance methodology helps manufacturers get more out of their testing spends. Elements such as hub-and-spoke testing, data migration testing accelerators, EDDF, automation accelerators go a long way in ensuring good quality application delivery.

Enabling best-in-classbusiness operations

Enabling efficient and agile IT operations

www.© Hexaware Technologies. All rights reserved.

Manufacturing Center of Excellence

www.hexaware.com

It has multiple applications – smart machines that self-diagnose and maintain themselves, energy efficient appliances, machines communicating with each other for efficient operations and so on. Hexaware’s expertise and research focus is in the area of developing business applications and technology solutions that will help manufacturers to maximize this technology. The CoE is specifically focusing on using IoT for deeper shop floor-to-top floor integration, more efficient asset management and intelligent appliances. With IoT, manufacturing organizations can manufacture smarter by enabling a network that allows communication and autonomous control of machines without manual intervention.

As an innovation partner, Hexaware operates a Manufacturing Center of Excellence that currently focuses on the following three disruptive technologies:

While Big Data technologies are rapidly maturing, however, many manufacturing companies are still at an early stage of utilizing its potential. There are multiple issues to consider, possibly the most important being choosing the right application. Hexaware is currently working at the forefront of Big Data technology to develop aindustry specific use case repository that will benefit from this new technology and help companies make the right decision. Areas of expertise include supply chain management, component failure analysis, better defect prevention, warranty analytics, product profitability analytics, project costing and variance analytics. Processing and analyzing the Big Data related to sales trends will help manufacturing organizations improve operational efficiency by facilitating adoption of lean practices and increase profitability by identifying processes and products that can be eliminated. Also, an analysis of repeat customer behavior can help deliver the right product in a timely manner.

Advances in computing have now made it possible to augment and enhance the physical world by superimposing information and data from the digital world. Hexaware’s Manufacturing CoE is currently developing applications and use cases on using Augmented Reality technologies in a manufacturing setup. Examples of use cases include office and plant workforce management, machine maintenance, spare parts information visibility. Reduced decision making time, increased productivity and improved product quality are some of the benefits that manufacturers can realize from Augmented Reality technologies.

Internet of Things

Augmented Reality

Big Data


Hexaware supported the client in evaluation and selection of the product. Subsequently, Hexaware was chosen to be the implementation partner for their business across the globe. Hexaware also supported implementation of SAP APO (Advance Planning and Optimization), SAP SRM (Supplier Relationship Management) and SAP EH&S (Environment, Health and Safety).Hexaware is now responsible for supporting the customer’s core enterprise business application in the US, Malaysia, Germany, Mexico and India. Benefits included 50% cost reduction in supply chain, better procurement processes and 20% increase in sales.

Hexaware partnered with the client in this transformation drive providing end-to-end consulting, implementing and testing to unify and integrate all the existing operational business processes from diverse legacy applications to one single and unified solution by implementing SAP Business All-in-One ERP application suite. With Hexaware’s solution, the client achieved a higher customer satisfaction index, improved operational efficiency and delivered better return on investment to its customers.

Streamlining business processes for a leadingconstruction machinery manufacturing company

Hexaware customized a common system in Salesforce to help the client fulfil country specific sales processes and recommended the deployment of the Salesforce Touch platform to enhance the digital experience. Hexaware delivered an optimum solution that could be rolled out in multiple geographies. The solution also helped the client provide multi-currency, multi-lingual support, improve business planning and forecasting and minimize loss of business information flow.

Customization and Development of end-to-end salesprocess in SFDC for a leading air conditioner manufacturer.

Hexaware started off as a consulting partner for the client and found that the existing system landscape needed a change. Considering the client’s future application landscape and business growth, Hexaware’s strong ERP consulting taskforce suggested a revamp of the existing Oracle suite and recommended an upgrade of the SAP applications. Benefits included improved customer experience, scalable infrastructure at a fraction of the incremental cost, reduced maintenance costs and functionalities to meet mission-critical needs.

Application environment modernization fora construction and building material manufacturer

End-to-end SAP implementation and rolloutfor a worldwide leader in solar panel manufacturing


About Hexaware


Success Stories

www.hexaware.com

Hexaware is a leading global provider of IT and BPO services. Also listed among the Top 20 Indian global IT services organizations, Hexaware is a USD 388 Million (FY 2013) Company with global workforce of around 8800+ consultants. The company has achieved leadership position in domains such as Banking, Financial Services, Insurance, Travel, Transportation and HR-IT solutions. Hexaware focuses on delivering business results leveraging technology solutions and specializes in Business Intelligence & Analytics, Enterprise Applications, Independent Testing and Legacy Modernization. Hexaware has been providing business technology solutions for over 23 years and offers world class service delivery, technology leadership and skilled human capital


Safe Harbor Certain statements on this brochure concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

NA Headquarters1095 Cranbury South River Road Suite 10, Jamesburg, NJ 08831Tel: 609-409-6950 Fax: 609-409-6910

India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel: +91-22-67919595Fax: +91-22-67919500

EU Headquarters4th Floor, Cornwall House55-57 High Street, SloughBerkshire SL1 1DZ, UKTel: +44 (0)1753 217160 Fax: +44 (0)1753 217161

APAC Headquarters180 Cecil Street, #11-02, Bangkok Bank Building,Singapore 069546Tel: +65-63253020 Fax: +65-6222728

[email protected] all Hexaware office locations, visit: http://www.hexaware.com/worldwide.htm

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