Solution Summary SAP Work Manager rapid-deployment solution.

Solution Summary

SAP Work Manager rapid-deployment solution

© 2013 SAP AG. All rights reserved. 2

Contents

• Introduction to SAP Rapid Deployment Solutions

• SAP Work Manager - Overview

• SAP Work Manager rapid-deployment solution - Overview

• SAP Work Manager rapid-deployment solution - Service Delivery

• SAP Work Manager rapid-deployment solution - Technical Details


SAP Work Manager rapid-deployment solution V1.53

The SAP Work Manager will streamline your business data flow and will reduce the number of steps, activities, and personnel required to perform daily work.

This 5 to 8 weeks offer incorporates scope confirmation and implementation that requires minimal configuration but would be considered the foundation for further process oriented asset management functionality.

Data seamlessly flow in and out of SAP ERP – with fewer opportunities for miscommunication, errors and data loss.

The SAP Work Manager rapid-deployment Solution provides a customer with the ability to successfully bring a stable, robust mobile asset management solution

into production use with minimal expert support and associated costs.

The SAP Work Manager rapid-deployment Solution provides a customer with the ability to successfully bring a stable, robust mobile asset management solution

into production use with minimal expert support and associated costs.



What is SAP Work Manager rapid-deployment solution?

• Provides a customer with the ability to successfully bring a stable, robust mobile

asset management solution into production use with minimal consulting support

and associated costs and in matter of few weeks (5 to 8 weeks)

• Designed for existing SAP ECC customers who are looking to provide their field

services with access to asset management functionality while on the road with

high ROI & low TCO

• A jump start on the mobile asset management journey with quick wins and

continuous business improvement

Key Customer Advantages

• Enabling core asset management processes on mobile devices to effectively

maintain, inspect and repair mission-critical assets

• Based on market-leading SAP Work Manager solution

• Trained professional consultancy based on SAP best practices

• Out-of-the-box integration to exiting business processes

• Fixed time and fixed scope offering with included options to customize the

solution to your specific business needs

Best practice principle with fixed scope and fixed price

What is SAP Work Manager rapid-deployment solution?

• Provides a customer with the ability to successfully bring a stable, robust mobile

asset management solution into production use with minimal consulting support

and associated costs and in matter of few weeks (5 to 8 weeks)

• Designed for existing SAP ECC customers who are looking to provide their field

services with access to asset management functionality while on the road with

high ROI & low TCO

• A jump start on the mobile asset management journey with quick wins and

continuous business improvement

Key Customer Advantages

• Enabling core asset management processes on mobile devices to effectively

maintain, inspect and repair mission-critical assets

• Based on market-leading SAP Work Manager solution

• Trained professional consultancy based on SAP best practices

• Out-of-the-box integration to exiting business processes

• Fixed time and fixed scope offering with included options to customize the

solution to your specific business needs

Best practice principle with fixed scope and fixed price

SAP Work Manager rapid-deployment

solution

Introduction to SAP Rapid Deployment Solutions


SAP Best Practices

63% of world’s

transaction revenue

touches SAPSolutions

in 24 industries

+200,000 customers

+1,200 partners

SAP: World’s Largest and Most Experienced Business Software Supplier

+40 years of

experience & innovation

Best Practices for Deployment Success•Step-by-Step Implementation Guide•Cloud-based Quick Start•Rapid Deployment Center•Hybrid Deployment

Best Practices for Business Processes•Business process scenarios•Business use-cases•Dynamic benchmarking

Across innovations, industries & lines of business

ASAP methodology

Packaged solution

innovations

Presence in +130

countries$2.5

billion annual R&D


SAP Rapid Deployment Solutions: The Best of SAP in One Package

SOFTWARE SERVICES

Modular, Preconfigured

Address the most urgent business needs

Fixed scope and price maximum ➜predictability & lower risk


Rapid-Deployment Solution Implementation Methodology

Shorter time to start, deploy, and run through best practices

Go-liveTestingRealization

0 10 20 30 40 50 60 70 80 90 100

Traditional Project

Rapid-Deployment Solution

PreparationBusiness blueprint

At least 40% time and effort reduction compared to similar scope of traditional project

Discover Deploy RunStart

Savings up to…95%

50%

30%

Rapid-deployment solutions can help drastically reduce implementation efforts compared to a classic approach, since the base processes within the solution scope are very well defined best practices, and more efficient than defining custom-specific processes.

Tobias Ortwein, PAC. Sept. 2012

SAP Work Manager

Overview


Business Processes Overview

SAP Plant Maintenance SAP Plant Maintenance Data creation and assignment

Data creation and assignment

Data update in backend

Data update in backend

• View assigned Work Orders including Notes, Object List and Pending/History Orders

• View FLoc & Equipment details including Classification

• Take Measurement Readings

• Edit and Create Work Orders

• START Work Orders or Place on HOLD

• Transfer or TECO Work Orders

• View assigned Notification including Notes, Items, Activities

• Edit and Create Notifications

• START or NOCO Notifications

• View Time records for configured period

• Report Work & Non-Work Time

• HR Tome Sheets or Plant Maintenance time confirmations

Order Management

Order Management

Notification ManagementNotification

Management

Time Recording

Time Recording


Traditional vs Mobile Work Flow


SAP provides a broad suite of mobile apps with industry-specific functionality based on Syclo

SAP Work Manager SAP Inventory

ManagerSAP CRM Service

Manager

SAP Rounds Manager

SAP Sales Manager

Pre-built and pre-integrated apps (SAP, Maximo and IBM TRIRIGA)

Easily configurable, extensible, and reusable components

100% Meta-Data Driven – easy to build & maintain

Highly configurable applications including highly complex business logic

Robust online/offline synchronization engine


SAP Work Manager seamlessly fits to your business

Uses cases Enable the maintenance side of your business Install and geo-tag equipment, including meters View asset schematics, history, dependencies Execute to guided workflows Generate notifications and work orders on the spot Report worker’s status, progress, and location

Business value Increase plant and equipment performance Improve workforce productivity and safety Reduce overtime and cost of maintenance Promote a 360° view of operations Reduce unplanned downtime

Industry-leading SAP mobile app facilitates maintenance, inspection, and repair of mission-critical assets

100% Configurable with Agentry Editor Over-the-Air Application Updates Only Transmit Net Changes for Application

Updates and Data Look-ups Supports online and offline operation modes

• Security on Device, Server and Over-the-air

• Complete Test Environment

• Import/Export for Reliable Migration

• Activity Performance and Error Logging

Functionality


Simple and Powerful UI on Every Device


Transforming your technicians via SAP Work Manager

100% Configurable mobile apps– tailor screens, workflow, business logic, validation,

synchronization, communications, and integration

Easy to Learn and Administer– technology that can be quickly adopted by your IT team

Broad device support– match the best device to each member of your workforce –

and easily add new devices as they become available

Great Usability– Mobile workflow and Native UI experience works on-line or

off-line

SAP Work Managerrapid-deployment solution

Overview


Business challenges There is a solution

SAP Work Manager rapid-deployment solution provides customers a faster way to mobilize SAP Plant Maintenance processes and to improve technician productivity, asset uptime and safety.

The package provides an end-to-end step-by-step way to set up SAP Work Manager components.

SAP Work Manager rapid-deployment solution

Different customers have different business and technical needs for setting up the productive environment of SAP Work Manager

Customers would like to understand the overall picture of SAP Work Manager solution in order to quickly and effectively adapt it.

A traditional SAP Work Manager solution usually takes longer implementation time.

Enterprise customers need to extend an SAP Work Manager App such as logo, description, fields and etc.

Customers encounter the obstacle of configuring Syclo Add-on on SAP ERP backend system and deploying production-ready SAP Work Manager solution

Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.


Business Process Scope Covered

SAP Work Manager App Deployment

SAP Work Manager App Customization

Preparing SAP System for

Mobile Work Manager

SAP Work Manager

Client Deployment for Mobile Devices

SAP Work Manager Server

Platform Installation

Development Environment Deployment

Customization such as fields, description, title and logo changes

Deployment of Work Manager App on Work Manager Server platform

Enable SAP Work Manager mobile solution

Productive environment - security, connectivity, etc.

iOS, Android, Windows 32 and Windows Mobile and

Agentry Test Environment

Eclipse Platform Agentry Editor Plug-in

Using SAP Mobile Work

Manager

End-to-End process of Work Order, Notification and Timesheet management on Mobile devices


SAP Work Manager RDS - scope item highlight




Mobile Work Manager

SAP Work Manager













Manager






Mobile Work Manager

SAP Work Manager














Manager





SAP Work Manager App Extensibility


Mobile Work Manager

SAP Work Manager













Manager





SAP Work Manager App Extensibility


Mobile Work Manager

SAP Work Manager














Manager




SAP Work SAP Work

Manager App Customization


Mobile Work Manager

SAP Work Manager














Manager






Mobile Work Manager

SAP Work Manager













Manager



SAP Work Manager rapid-deployment solution V1.53Features and benefits

Customer Benefits

Increasing productivity by eliminating paperwork and reducing foot traffic

Improving decision-making by giving mobile workers easy data access at the point of performance

Gaining the maximum value from enterprise applications, such as SAP, with timely and accurate data collection

Lowering operating costs by reducing overhead and getting more from existing resources

Work orders and notifications Push and monitoring Historical and pending Location and equipment Short and long text Operations and sub-operations Field generated work orders and

notifications Tasks, activities, and items Status mapping and filters

Data capture Time and attendance Materials used Damage codes PM confirmations


Service Delivery


SAP Work Manager rapid-deployment solution V1.53 Deployment options summary

Deployment option 1

Deployment option 2

Deployment option 3

Deployment option 4

Extra Small Evaluation Version

for Syclo WM

SmallProduction version

for Syclo WM

Medium Production version

for Syclo WM

LargeProduction version

for Syclo WM

Landscape 1 Tier 2 Tier 3 Tier 3 Tier

Users ≤ 10 ≤ 10 ≤ 10 ≤ 10

Device Types* 1 1 1 2

Extensibility No No Yes Yes

Effort(FTE days)

6 22 28 33

Duration(Weeks)

2 5 7 8

* For a list of supported devices, refer to SAP Note 1809343


SAP Work Manager rapid-deployment solution V1.53Running on Syclo Agentry mobile platform

Business Value Sales Triggers

Enabling core asset management processes on mobile devices to effectively install, maintain, inspect, and repair mission-critical assets:

Work Order Management Notification Management Time Recording

Fast and cost effective installation of SAP Work Manager application and its underlying mobile platform

Customer has need for Enterprise Asset Management on a mobile device

Implementation of SAP ERP Plant Maintenance module with mobile channel

Struggling with a complicated setup and long implementation time for a production scale SAP Work Manager

Deliverables

Deployment of Agentry platform & SAP Work Manager application in 3-tier landscape integrating with SAP ERP Plant Maintenance*

4 deployment options: Extra Small, Small, Medium, Large

Kick-off workshop, scope document, key user training, testing & go-live support*

Install Install Agentry 6.0 with SAP Work Manager 5.3 application Integrate Configuration of the application to integrate with SAP ERP Plant Maintenance Deploy Deployment of productive application to landscape* Flexible Configuration options for order/notification assignment, data filtering, push, UI customization* GoLive Key user training, testing & support included*

Service Overview

Price, Duration Duration: 2-8 weeks (6-33 MDs) Delivery: 3 resources; mixed

on-site / remote Cost: determined by region

Contacts , CRM # Contact: Uwe Sieger

CRM #: 50115957

Detailed information: SAP Services Catalog

Customer References Pending approval

* depending on selected deployment option (f.k.a T-shirt size)


Implementation Testing Key User training Master data load User acceptance testing Switch to QA and production

Successful rollout and adoption Configuration documentation

Services for Rapid DeploymentProductive Mobile Users in only 5 Weeks

Start RunDeploy

Expectations

1 3

Project management Kick-off workshop participation Scoping workshop Preparing technical

infrastructure

Mutually-approved options selected

Working SAP system

End-user training Hand over of solution Onsite and remote support

Superior support to ensure smooth functioning

2

Note: This slide represents a typical deployment. Exact details may differ according to solution.

Results


Configuration Guide

Scoping Questionnaire

Kickoff Workshop

Project Schedule

Support PortalCheck Lists

Implementation methodology

Start RunDeploy1 32



Project plan and timelines

Prepare Project

Kick off workshop

Select Options

Confirm Installation

End-user Trainingand OrganizationChange Management

Hand over of solution

Go-live and Support

Activate Solution

Confirm Activation

Implement Options

Train Key Users

Set up CustomerData

Switch to QA

User Acceptance Testing

Switch to Production

Start RunDeploy1 32

SAP involvement Customer involvement



Project team: SAP and Customer

SAP Project Manager Central contact person for SAP, from project initiation

to going live and support Coordinates SAP tasks and assists project

management with the customer’s project manager.

SAP Consultants Responsible for implementation of the agreed upon

scope for the rapid-deployment solution

Leading Project Manager Central contact person from the customer, from

project initiation to going live and support Responsible for functional and commercial project

management, coordinates customer tasks, controls overall project and updates to the project steering committee

Basis staff Especially responsible for the installation and

administration of the SAP system landscapes

Functional department staff / key users Responsible for workshops, questions from SAP, end-

user training, and possibly as a power user for simple configurations

Specialized Staff (Optional) Responsible for further specialized areas such as

customization and configuration

SAP Customer


SAP Work Manager rapid-deployment solution V1.53 Deliverables

Extra Small Small Medium Large

SAP Cust. SAP Cust. SAP Cust. SAP Cust.

Pre-requisites and installation checks ✓ ✓ ✓ ✓

Scope confirmation workshop ✓ ✓ ✓ ✓

Install Agentry SAP Framework (Import / Transport ABAP Add-On)

✓ ✓ ✓ ✓

Install Agentry Server, Agentry Editor, Agentry Test Environment and perform post-installation steps

✓ ✓ ✓ ✓

System configuration (including agreed optional components, e.g. Push enablement)

✓ ✓ ✓ ✓

Unit testing ✓ ✓ ✓

User acceptance testing ✓ ✓ ✓

Knowledge transfer to IT support team and key user training

✓ ✓ ✓ ✓

Documentation development ✓ ✓ ✓

Cut-over activities (plan, execution) ✓ ✓ ✓

Go-Live support ✓ ✓ ✓


Technical Details


System requirements

SAP ERP 6.0 EHP6 SP06 or higher version

SAP SMART Mobile Suite Administration Component for SAP ERP - ABAP add-on component to SAP ERP, version 332_700

SAP GUI 7.20 or higher version for Microsoft Windows for backend configuration

SAP Solution Manager 7.0 EHP1 SP06 (or higher SP version) or SAP Solution Manager 7.1 SP01 (or higher SP version)

SAP Solution Manager Content ST-RDS 100 SP04 or higher version

Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.


SAP Business Suite

Internet

Agentry Server

Agentry EditorIDE

Agentry EditorIDE

Agentry Test EnvironmentAgentry Test Environment

Agentry Administration

Agentry Administration

ABAPPlugin

ABAPPlugin

MobileDevices

SMARTClient

SMARTClient

System Landscape



• Project accelerators for supporting the SAP Work Manager RDS projects

• RDS Consulting Days as fixed price to go live with pre-defined scope or

• To use RDS scope as jump start for complex solutions

• Project accelerators for supporting the SAP Work Manager RDS projects

• RDS Consulting Days as fixed price to go live with pre-defined scope or

• To use RDS scope as jump start for complex solutions

• Executive Package Presentation

• Package Overview Presentation

• Pricing Guide

• Executive Package Presentation

• Package Overview Presentation

• Pricing Guide

• Pre-requisites Checklist• Scoping Questionnaire• Scenario Overview• BPDs• Quick Guide• Configuration Guides• Test Plans• Training materials

• Pre-requisites Checklist• Scoping Questionnaire• Scenario Overview• BPDs• Quick Guide• Configuration Guides• Test Plans• Training materials

SAP Rapid-Deployment solutionsThe fastest way to run your business better


RDS – Top Spots To Find More InformationMainly SAP internal

Service Marketplace

http://service.sap.com/solutionpackages

Access: SAP internal & S-User (restricted access)

All available packages listed

Contacts per package

Customer facing presentations & Scope item recordings (demos)

Sales Guide (internal)

Step-by-Step Guide (zip-file = internal version with complete content)

All further links to RDS on Partner Portal, Ecohub, Value University, Software Download Center


RDS – Top Spots To Find More InformationMainly Partners & Customers

Partner Portal

https://service.sap.com/partnerportal/rds

Access: SAP internal & S-User (restricted access)

Partner information like „RDS Partner Framework“

Partner Ecohub

http://ecohub.sap.com/store/rds

Access: not restricted

Available RDS packages from partners


RDS – Top Spots To Find More InformationMainly Customers

SAP.com

www.sap.com/rds

Access: not restricted (e.g. for prospects, customers)

Available packages are listed (little delayed after RTC)

High-level information per package

Solution Summary SAP Work Manager rapid-deployment solution.

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