COMMUNICATIONS INfrASTrUCTUre MANAgeMeNT

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YourCompleteCommuniCationssolution

Perhaps more than any other high-technology sector, the

communications industry is experiencing unprecedented technological

evolution, fierce competition, and demands for service reliability. Many

companies compete for telephone, Internet, and entertainment

business, including the bundling of multiple services, add-on options,

and the rapidly changing wireless environment. The industry requires

powerful technology to sufficiently support the growing and changing

infrastructure. Utility companies also need to manage fiber for internal

communications and additional entertainment and communication

services for their customers. Fiber optic networks are expanding

exponentially because of the high demand for data services, both

residential and commercial, and the new backhaul of wireless

services from cell towers.

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Tools for design, management, monitoring,

maintenance, and analysis of the facilities

allow you to rapidly make intelligent decisions.

Intergraph®’s automated solutions for managing the

geospatial communications network infrastructure

help communications companies address these

challenges. Adjunct technologies and applications,

such as field engineering, mobile workforce

management (MWFM), enterprise integration, and

management of non-communications assets,

complete the Intergraph offering for a truly

enterprisewide communications solution.

ChallengesThe ability to spatially inventory and manage all

network components is essential to companies

striving to stay competitive and vital. To achieve

these goals, organizations must successfully

address:

•Cost containment

• Integration of legacy and new systems

• Rapid design and deployment of the latest

technologies/services

•Business process improvement

•Customer retention

• Expansion into new service opportunities

and territories

A geospatial infrastructure management system

for communications can easily result in significant

record management labor cost savings of up to

50 percent, provide the opportunity to eliminate

redundant or duplicate processes, and refine

workflows that span multiple business units.

Better processes help you improve operating

efficiencies and customer service levels. Integration

with other corporate systems – such as customer

information systems, work management systems,

enterprise resource management systems, and

financial systems – results in further labor and

operating savings, as well as the ability to be

more responsive to customers, providing further

tangible cost justification and strategic benefits.

Key appliCations Communications Design and Asset Management Intergraph’s solution supports the planning,

engineering design, analysis, and maintenance

of the outside plant (OSP) facility network with

modeling for civil, fiber, copper, and equipment

components, and accommodates the connectivity of

the complete network from any terminating device to

the inside plant (ISP) termination. Going beyond

traditional geographic information systems (GIS),

Intergraph’s solution delivers an explicit connected

network model of the utility infrastructure you can

integrate with other corporate systems for true

enterprise data-sharing.

Intergraph facilitates key business processes,

such as work order design and execution,

mapping, asset records management, and

maintenance records of the entire system. As job

work requests come in for service provisioning,

network extensions, or other changes or maintenance,

engineers update the geospatial network model

with modifications. You can attribute network

facilities as desired, including the association of

compatible units. You can also validate all edits

using the customer’s business rules and generate

work prints, bill of materials, and cost estimates

to support the physical network changes.

Fiber Design and Asset ManagementWhile similar to traditional telecommunications

network management, this application focuses

on the management of fiber-specific assets,

adding new components such as passive optical

network (PON) devices that provide a variety

of FTTx (Fiber to the Home) configurations. It

also introduces process improvements through

integration with circuit provisioning systems for

mapping services and customers together on the

network. This application focuses on inventory

and connectivity of the complete fiber network.

Fiber management supports traditional fiber

transport, point-to-point networks, fiber rings,

and FTTx networks.

Field Automation For network repairs, modifications, and extensions,

Intergraph’s Field Automation capabilities allow you

to dispatch field crews with corresponding job

information. Field crews use these mobile tools

to trace networks and locate faults, validate the

physical network model to the digital network

model, capture inspection/status information about

field equipment, and capture redlines against the

digital network model representing as-built changes.

After a job is completed in the field, inspection/

status information or as-built redline data is returned

to the network engineer. The geospatial network

model updates any as-built changes and posts

the job to a master database. With advances in

communications and more compact and rugged

hardware, Intergraph’s mobile solution takes

enterprise information on a roundtrip, providing

one application in the truck that empowers your

field force with tools to manage any type of work,

to access real-time data in connected mode, and

to operate in disconnected mode with queued

updates when appropriate. Intergraph’s Field

Automation is uniquely designed to include MWFM,

providing field personnel with one solution in the

truck that manages field work and also enables

them to dispatch or reassign work and trouble crews.

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Image ManagementImagery is often used during network maintenance

and field engineering operations to help understand

the location and characteristics of the physical

network. Intergraph supports your needs for

large volumes of imagery (high resolution, large

coverage, multiple-time snapshots) with a

high-performance image management and

retrieval system for improved productivity and

quick access to imagery.

Landbase ManagementIntergraph also provides landbase information

and management to better locate the physical

network. In addition, you can use the landbase

and parcels to integrate customer information,

plan additions and upgrades, and as a basis for

making observed changes in the field back to the

central database.

Enterprise DistributionIntergraph provides you with the tools you need

to ensure proper distribution of the most recent

information on the physical network and its

attributes. These include desktop viewing and

analysis tools linked to the central corporate

database, as well as Internet and intranet portals

that include dashboard and executive business

intelligence information.

extended appliCationsMobile Workforce ManagementIn addition to mobilizing access to critical business

applications while in the field, there is a growing

trend by organizations to integrate MWFM for

more effective field work. MWFM supports your

appointment scheduling and crew workload

scheduling and optimizes assignments to crews

to minimize your service costs. It provides you

with tools to create scheduled events and offers

standard interfaces for accepting customer

appointments from an external system, such

as the customer information system (CIS). The

software also ensures resources will be available

to meet scheduled appointments by returning

schedule conflicts and available appointment

times back to the CIS.

Our application combines interactive mapping with

dispatching and monitoring functions. The map

display interacts with the information entry display

so all available information received for service calls

is accessible and visible. This helps you dispatch

service orders effectively, monitor crews, and

control the operations of all service vehicles.

MWFM supports mobile devices for field

personnel and in vehicles. Technicians receive

work automatically and update the status of

work on their mobile data terminals (MDTs).

Two key features make the mobile solution

unique – mapping and configurability. Intergraph’s

MWFM product provides features such as street-

level routing, street and facility query, and even

“in-vehicle” navigation. The system is highly

configurable, eliminating the need for

custom programming.

Enterprise Web PortalUtilities and communications companies need

access to not only the infrastructure information,

but also the ability to integrate the geospatial

information with a variety of other data types

to support decision-making and reporting

requirements, both internally and externally.

Intelligence solutions provide your employees,

customers, and the public with fast and easy

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access to the integrated data within a geospatial

context. Because web technology has evolved

from posting static company information

to becoming a powerful business platform,

Intergraph’s Enterprise Web Portal has emerged

as the principal interface for content to executives,

employees, and customers through a user-friendly

format. It provides real-time access to multiple

data stores, both on the Internet and on internal

servers; direct access to the communications

infrastructure data and land base information; and

can include current information on inspections,

service interruptions, and any number of reports.

It’s also an executive dashboard you can use for

reporting, spatial analysis, and decision support

functions. You can also control access according

to the intended audience.The solution is a truly

vendor-independent analysis tool, as it works with

data from a variety of sources, including:

• Intergraph’s infrastructure management systems

•Data formats from traditional GIS vendors

• Commercial database formats from Oracle,

Microsoft®, and others

•Design files from computer-aided

design packages

• Data in OpenGIS® (OGIS) format, Web services,

and more

The idea behind the solution is straightforward –

provide real-time access to disparate data sources

online and equip you with geospatial query, analysis,

and visualization tools. With these tools, you can

interrogate, analyze, assess, and formulate decisions

in support of core business objectives, such as

emergency management, critical infrastructure

protection, economic development, and more.

Any user equipped with a standard web browser

can accomplish these tasks and more without

specialized training.

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KoninKlijKe Kpn, the netherlandsKPN, incorporated in 1989, provides

telephone, Internet, and data and television

services to personal customers in the Netherlands,

as well as mobile services in Germany,

Belgium, and Western Europe. Serving more

than 35 million customers, KPN has integrated

more than ten disparate legacy systems

into a state-of-the-art system built around

Intergraph technology. With more than 25,000

employees and posting revenues of EUR

12.6bn in 2007, KPN has relied on Intergraph

solutions for the geographical registration of

its network infrastructure since December

2006. The company upgraded to Intergraph’s

G/Technology software after an intensive

request for proposal (RFP) process to assist

with the integration of its geofacilities

management. KPN is listed on the

Amsterdam, New York, London, and Frankfurt

stock exchanges. It has relied on Intergraph

solutions for the geographical registration of

its network infrastructure.

Asset Management InterfacesMany organizations employ asset management

systems to maintain inventories of their

communications network systems. Intergraph’s

asset management interfaces allow you to easily

see the location of assets and answer geospatial

queries in conjunction with asset queries for job

planning and decision-support activities.

Work Management InterfacesThis application gives you interfaces to work

management systems, allowing you to facilitate

job management integration with geospatial data

models. Using these interfaces, you can generate

maps, see network status/conditions, and access

other information related to the network model to

assist in completing the work.

Critical Infrastructure ProtectionWorld events have focused our attention and

concern on security. Governments, public safety

agencies, utilities, and others work tirelessly to

assess the vulnerabilities of our national critical

infrastructure, evaluate these vulnerabilities, and

coordinate with other government and private

entities to ensure the most effective response.

Successfully managing and securing critical

infrastructure and responding to large-scale

natural or manmade incidents presents

enormous challenges, whether an organization

is a government agency, a large corporation, or a

private entity. Each demands similar results – efficient

operations, good business practices, and improved

visibility and management of all resources.

Intergraph’s geospatially powered incident

management solutions improve communications

companies’ responsiveness and resiliency in

the face of such threats. Our security solutions

integrate real-time information from a variety of

sources, such as camera surveillance, alarms,

radios, and sensors to improve “situational

awareness” into a centralized command-

and-control environment for security and

other operations.

In addition to providing critical infrastructure

protection for the communications facilities

themselves, Intergraph’s solutions also play

a key role in managing the communication

infrastructure of security systems for utilities,

governments, and other organizations engaged

in monitoring security.

the intergraph differenCeIntergraph is a recognized leader specializing in

infrastructure management solutions for utilities

and integration of engineering and operations

with asset management, delivering productivity

savings of up to 50 percent. The Intergraph

communications infrastructure management

solution not only provides significant advantages

to operators and engineers, but can also become

an integral part of the enterprise IT system

through the following features:

• truly open – Our solution stores all geometry,

the communications network facility model,

business rules validation, and transaction

management in Oracle, an open, standard

relational database.

• high-performance – Intergraph takes

advantage of innovative memory management

and a dynamic display cache (DDC) for rapid

data access and display. Intergraph developed

DDC technology to meet public safety 9-1-1

response requirements worldwide. Hundreds

of customers around the globe deploy the

DDC technology where location displays must

be presented to the user within one second

from the time a call is received.

• scalable – You can scale our solution to

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support large databases and a large number of

users distributed throughout your organization.

• Configuation and commercial off-the-

shelf-based – This parameter-driven (not

API-driven) solution will allow you to take

advantage of product and technology

enhancements more readily.

With more than 600 utility and communications

customers in more than 60 countries, coupled

with more than 40 years of experience in the

utilities and communications industry, Intergraph

is your single source for infrastructure management

solutions and support.

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about interGraphIntergraph is the leading global provider of engineering and

geospatial software that enables customers to visualize complex

data. Businesses and governments in more than 60 countries rely on

Intergraph’s industry-specific software to organize vast amounts of

data to make processes and infrastructure better, safer and smarter.

The company’s software and services empower customers to build

and operate more efficient plants and ships, create intelligent maps,

and protect critical infrastructure and millions of people around the world.

Intergraph operates through two divisions: Process, Power & Marine

(PP&M) and Security, Government & Infrastructure (SG&I). Intergraph

PP&M provides enterprise engineering software for the design,

construction, operation and data management of plants, ships and

offshore facilities. Intergraph SG&I provides geospatially powered

solutions, including ERDAS technologies, to the public safety and

security, defense and intelligence, government, transportation,

photogrammetry, and utilities and communications industries.

Intergraph Government Solutions (IGS) is a wholly owned subsidiary

of Intergraph Corporation responsible for the SG&I U.S. federal and

classified business.

Intergraph is a wholly owned subsidiary of Hexagon AB, (Nordic

exchange: HEXA B) and (Swiss exchange: HEXN). For more information,

visit www.intergraph.com and www.hexagon.com.

www. in tergraph.com

Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. Microsoft is a registered trademark of Microsoft Corporation. Other brands and product names are trademarks of their respective owners. Intergraph believes the information in this publication is accurate as of its publication date. Such information is subject to change without notice.

©2011 Intergraph Corporation12/11 UAC-US-0011C-ENG