Realize Business Benefits Faster for the IBM Sterling Order Management System

Order Management Express Solution From IBM and Lightwell

IBM Software Services for Commerce, in partnership with Lightwell (formerly known as Oxford Consulting Group), has developed Order Management Express (OMEx) to streamline the implementation, reduce the cost of ownership, and improve the ROI of the IBM Sterling Order Management solution (OMS).

OMEx is a combination of pre-configured capabilities and value-added services based on the extensive experience and best practices of the combined IBM and Lightwell teams.

It provides a full solution from start to finish, including solution design, installation, configuration, and deployment, along with accelerators and numerous pre-built components.

OMEx provides a known cost and timeline, and an estimated 50-70% time and cost savings for the IBM Sterling OMS implementation.

In addition, the reuse of IBM and Lightwell technology and best practices leads to faster results with lower costs and risks—now and in the future.

The OMEx solution includes

• Design, installation, configuration, and deployment services from IBM and Lightwell

• IBM Commerce accelerators • Predefined artifacts for project management and

design• Pre-built components for faster implementation• Standard components for orders, customers,

inventory, and more• Standard integrations and load utilities• Support for multiple environments

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Reduce Implementation Time, Costs and Risks

OMEx Services

The combined team of IBM Software Services for Commerce and Lightwell is comprised of global professionals with extensive supply chain and order management experience.

Our team members have helped many companies implement, manage and optimize their technology investments.

As part of the OMEx solution, the combined team will complete a number of core tasks, including:

1. Readiness Assessment• Deliver and review documentation, where

we will establish solution expectations and requirements

• Schedule review sessions to resolve questions and address concerns

• Deliver a solution prerequisite checklist2. Solution Confirmation

• Finalize solution definition and architecture design documents.

Order Management Express

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OMEx Services (continued)

About LightwellAt Lightwell (formerly known as Oxford Consulting Group), we understand what it takes to make true omni-channel commerce a reality.

Our team has assisted some of the world’s leading retailers and brands with their e-commerce and order management initiatives for more than a decade. We have extensive experience—on many levels—with the IBM technology solutions supporting them.

As an IBM Premier Business Partner, we can assist you with everything from software procurement, to implementation and management services, to upgrades and ongoing support for the IBM Smarter Commerce solutions portfolio.

However, we’re much more than just a reseller or services partner. We deliver services and solutions that drive business value and optimize ROI for our clients.

And regardless of where you are in your omni-channel journey, we can assist you with full range of services and solutions, tailored to meet your needs and budget.

3. Design Validation• Complete analysis for existing functional use cases• Describe all significant extensions and configurations that require

development• Create design for the custom extensibilities

4. Configuration and Development• Installation and configuration tasks in the pre-production

environments5. System Integration Testing and Validation

• Validate functionality developed for the OMS Implementation and its integration with external systems

6. User Acceptance Testing• Validate customer call center agent and operational staff use of

the solution7. Production Deployment

• Deploy the final versions of application code to the production environment

OMEx Deliverables

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Deliverables for the solution include the following: A project plan, readiness assessment, solution definition, architecture design, high-level order management design, and a system administration guide.

Education

We strongly recommend education as part of every solution deployment to help your team maintain your new solution and prepare for future expansion. For more information on Commerce training plans, contact your sales representative or visit the IBM website for Order Management training paths.

Services Delivery

IBM and Lightwell utilize a global blended delivery approach to minimize the overall cost of the project. Services may be delivered on-site or remotely depending upon the project task.

Post-implementation, our experts can give your business a boost with extra attention and expertise that will enable you to decrease time to value and total cost of maintaining the infrastructure.

Contact your Lightwell representiative today to learn how OMEx can help you.