Solo Protect Brochure Uk Sept 2015

8/19/2019 Solo Protect Brochure Uk Sept 2015

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Customer Viewpoint"I was impressed with the customer service and

support following a recent situaon where I used

the Red Alert. I was immediately called following its

conclusion, and the advisor was able to recount

what had been heard, and checked that I was not

only safe, but felt reassured as well.”

ASB Officer at Sovereign Housing Associaon

"As a driver delivering to our stores at all mes of

the day and night, you can somemes encounter

situaons that can leave you feeling isolated and

alone. The Idencom gives us peace of mind that if a

situaon does arise there is always someone there

ready to listen, monitoring our safety and wellbeing,

and escalang any situaon to the emergency

services as appropriate."

Transport Planning Assistant at Domino’s Pizza


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WE MAKE WORKING ALONE SAFER

SoloProtect provides the leading BS8484 approved

lone worker soluon for your employees and is the

sole manufacturer of Idencom – sll the UK’s most

widely-used, dedicated lone worker device.

The soluons offered by SoloProtect aim to help you

keep your workforce safe. Through significant market

experience gained since our incepon in 2003, weunderstand the risks lone workers face. We will work

to deliver a soluon to meet the needs of your

organisaon, work closely with you and your team

during the implementaon process and throughout

the enrety of your contract.

In order to beer understand your requirements,

we can support the soluon and your internal team

to maximise your investment and help you get the

most out of the soluon. Introducing SoloProtect to

your company can not only help you to improve

worker safety, but also to protect brand value and

inform your Risk Management reporng.

We will ensure your lone workers are professionally

trained in using the device and will always have

access to an accredited Alarm Receiving Centre

should an incident occur. This gives you peace of

mind that your lone workers are well looked aer,

that we will nofy you in case of an alert, and we

will send you a monthly report on your soluon

ulisaon.


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*2014 Data

76% of users rated our training excellent*

Idencom is further supported by an extensivearray of training material tailored to your needs,

which helps users to get accustomed to the device

quickly.

Dedicated to helping you

Our friendly Customer Service team is at the heart of

SoloProtect. Located in the headquarters in Sheffield,

we can help with quesons of funconality or assist in

updang the device over the air (OTA), so that the user

can connue using their Idencom with minimum

disrupon.

We are flexible

Through offering various 12, 24, or 36 months contract

opons you can pick a soluon to suit your needs.

Short contracts and trial agreements are also available.

We do the maths

We also send out monthly reports to inform youabout device usage across the team. In cases of

genuine Red Alerts, we will nofy you directly. You

can also access any captured audio through a Red

Alert for up to a year.

Geng personal

You will always have a personal point of contact

within our team. A Business Development Manager

and a member of our Customer Support Team will be

working closely with you, ensuring that you select a

SoloProtect soluon best suited to your business, and

to help you at the implementaon stage and on an

ongoing basis.

We support you and your team throughout the length of your contract. While you are with us, you can make full use

of all our service and training provision. We are always happy to help and want to make sure your lone workers use

their Idencom effecvely to stay safe.

SoloProtect: A fully managed solution


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Identicom lone worker device

SIM Card and all inclusivenetwork usage

24/7 Alarm ReceivingCentre support

Monthly reporting as standard

User training on howto use the device

Dedicated Customer Supportteam at SoloProtect

A lone worker using SoloProtect.

The discreet ID badge Idencom is

now used by 150,000 lone workers.


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Who benefits from a SoloProtect solution?

- Always have the ability to raise an alarm

- Less likely to feel isolated whilst working alone

- Feel valued by employer

- Discreet alarm acvaon

- Forms part of dynamic risk assessment

Lone Worker

- Demonstrate care to staff

- Protecng brand value- Reduced risk of employee on employer ligaon

- Improved staff morale,

reducing risk of staff turnover

Employer


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- Helps define managerial responsibilies

to Lone Workers

- Visibility of tangible benefits

of soluon via monthly reporng

- Clear audit trail provided by device usage

- Level 1 (highest) Police response

guaranteed where appropriate- Can handle an alarm more

efficiently by issuing a URN

- Fewer false alarmsand less resource wastage

Line Manager

EmergencyServices


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We make workingalone saferWe are constantly trying to

improve our services by focusing

on what we, and our customers,

believe is vital in any lone

worker soluon. So we have

created ‘Our Promise’, which is

a commitment to our customers.

We see this as an essenal part

of keeping you safe and

delivering the greatest benefit

and service to you.


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OURPROMISE

FASTESTThe fastest possible escalation for yourlone workers.

In a genuine Red Alert situaon, every second counts

for your lone worker. SoloProtect ensures a discreet

alarm call is made immediately upon buon press –

connecng that call is our first priority (not all lone

worker devices do this). We record, listen and assess,

oen within seconds, then escalate an incident

appropriately. We keep you the employer, updated

and provide a full, wrien report aer the incident

has been resolved.

HIGHEST We actively encourage the highest possiblelevel of usage by your lone workers.

We promote every-day usage to our customers – we

want SoloProtect to be an intrinsic part of your staff‘s

dynamic risk assessment, not just a buon to presswhen a user is in trouble. We work with clients to

promote regular usage of the soluon – it ’s a fully

inclusive service, so we support you to maximise the

value of your investment. Lower cost soluons don’t

come with this level of support and so daily usage

rarely happens, a waste of your money.

SMARTEST An array of training options for your teamand customer support, free of charge.

Delivering class-leading lone worker training and

ongoing support, with your staff in mind. At

SoloProtect, training is not an aerthought, it ’s an

integral part of integrang the soluon with your staff

and policy. We train your users face to face or via the

web, using qualified trainers with materials

specifically designed to deliver the knowledge your

lone workers and their managers need. We won’tcharge you for training – we want you to have the

best customer experience, and maximise your value.

Our support team is there for your users throughout

the life of your SoloProtect contract, not just at

set-up. A friendly, helpful voice is only ever a phone

call away.


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Improving the safety provision for your lone workers

It is false to assume that working alone is illegal, or a

pracce that automacally places an employee in

danger. As long as lone working is carried out safely,

it can bring economical benefits and allow for greater

flexibility. Therefore, it is essenal to fully understand

any risks lone workers face and if required, counteract

these through soluons from SoloProtect.

Lone workers can find themselves in a more isolated

work environment. This can make them more

vulnerable to receiving insufficient help in case of

accidents or medical emergencies (environmental

risk), or should they face verbal abuse or physical

aack (social risk).

Factors that increase environmental risks for lone

workers:

- Working in isolated or remote areas

- Handling dangerous goods or materials

- Working at height or with machinery

- Adverse weather or difficult terrain

Factors that increase social risks for lone workers:

- Substance abuse by clients and within the public

- Working at night or outside normal hours

- Handling high-value goods

- Meengs that involve complex

social needs or situaons

- Home visits or working within the community

AboutLone

Working


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Laws and regulations

It is a legal requirement* for employers to

acknowledge their duty of care to staff, whilst

ensuring that measures are put in place to protect

the safety and wellbeing of workers. This also

applies if the employees are not working on thebusiness premises. Risk assessments will help

idenfy potenal hazards within each role, of which

the employees should be informed.

Criminal legislaon, such as The Corporate

Manslaughter and Corporate Homicide Act 2007,

relates specifically to a business deemed to be

responsible for the death of an employee due to an

aspect of, or failing within their processes or

operaons. If successfully prosecuted, an organisaoncan expect a fine of at least several hundred thousand

pounds.

Currently, the Sentencing Council is reviewing

guidelines for health and safety and Corporate

Manslaughter offences. In a consultaon document

issued November 2014, the council is looking to

create clear guidelines to promote clarity and

consistency in regards to charges imposed onorganisaons and individuals.

Under the proposed changes, it is expected

that fines will increase significantly in accordance

with the firm’s turnover. The new guidelines on

sentencing are predicted to be published by the end

of 2015.

Lone worker safety soluons, such as SoloProtect,

can help form a significant part of an organisaon's

duty of care.

*Health and Safety legislaon in the U.K. is enforced

by the Health and Safety Execuve (HSE).


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Core Functions 8 and 9 Series

Amber Alert

Allows leaving details about risks and locaon,

which are date and me stamped, and only

accessed by the Alarm Receiving Centre in the

case of a subsequent Red Alert.

Red Alert

Acvates an audio link to a 24/7 Alarm Receiving

Centre. The call is monitored, the audio recorded

and the situaon is escalated depending on what

is appropriate.

Man Down Alarm

Can detect non-movement or lt should a worker

trip, slip or fall and then automacally raise a

Man Down Red Alert.

Camera FunconAllows image capture and uploads these directly

to Mobile Workforce Management to share with

colleagues.

GPS SiRF IV

Enables a quicker me to first fix (TTFF) and gain a

locaon fix, even if GPS signals are weak.

One or Two-Way Communicaon

Idencom is a two-way audio device. For discreon

in Red Alert situaons, the device operates in

one-way audio mode. In a Man Down Alarm two-way

audio can help assist a worker in distress aer

suffering an accident (if selected).

Status CheckChecks baery life, network signal strength and

GPS coverage. This ensures that workers are fully

protected when carrying out lone work and gives

peace of mind that help is only the press of a buon

away.

Mul-Funcon Buons

Each buon can be allocated to a phone number to

either make a call or send a pre-defined text message

(not an alarm funcon).

3G

The 9 Series is 3G enabled to allow for a quicker

upload of pictures to Mobile Workforce Management

and improve network connecon in areas where 2G is

insufficient.

Identicom - the dedicated lone worker device


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Status Check LCD ScreenMagnetised Rip AlarmMulti-Function Buttons

Amber AlertMicro USB Charging Red Alert Two-Way Audio Capacity Camera

Office

Manager

Repairs


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Identicom - The UK’s most widelyused lone worker device

The dedicated device helping lone workers reduce social andenvironmental risk

• Red Alert - 24/7 Audio linkto Alarm Receiving Centre

• Amber Alert - Device message facility

• Network strength & Baery life feedback

• Priority response available,

quicker than a 999 call

• GPS locaon data during alarms, available

only to Alarm Receiving Centre

• SIM card and network usage included

• BS8484 approved

• Man Down Alarm

• Camera funcon

(877c/ 977c only)


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Identicom Mobile

All the benefits of Identicomin a mobile app for users witha lower risk profile

The BS8484 approved app* enables Android or

iPhone users to benefit from all the core funcons,

Red Alert with 24/7 link to Alarm Receiving Centre,

Man Down Alarm, Amber Alert and Status Check at

a lower price point than the Idencom device.

The app is simple to use through touch screen

technology and allows the user to switch easily fromthe home page to the alert buons. Addionally, the

Red Alert can be triggered through short-cut keys on

the phone.

Idencom mobile offers protecon for lone workers

with infrequent or low risk, such as delivery

personnel, who do not work in remote areas or visit

homes, mobile sales representaves, execuves,

maintenance or ulies staff.

Idencom mobile can also be used in conjuncon

with Mobile Workforce Management, an online tool

facilitang beer management across a mobile team.

*Not BS8484 approved when used on iPhone.


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Combining safety for lone workers withsimplicity and transparency for managers

Mobile Workforce Management combines the safety benefits gained by

deploying either the Idencom or the Idencom mobile with the addional

advantage of managing a mobile workforce through an online portal.

Through being able to view the locaon of lone workers, managers can beer

coordinate their staff or allocate jobs or tasks to team members. This can improve

the efficiency of operaons, while workers can reduce the reporng burden through

greater sharing of informaon, increased visibility and automac noficaons being

sent to personnel. Personal dashboards can help to keep track of the acvies/ job

compleon of lone workers and allow to easily monitor important developments

at a glance.

The creaon of a shared plaorm across the workforce can support the feel of

community of lone workers within a company through being able to share

informaon, pictures or risks with other members of the organisaon. Also, SMSor Voice SMS can directly be sent out through the plaorm to the workers.

Mobile Workforce Management in conjuncon with Idencom or Idencom

mobile can hence help to contribute towards the duty of care to your lone workers

and increase efficiency and producvity.

Mobile Workforce Management is available in three levels:

WorkSafe:

Keep an overview of your lone workers and communicate through the plaorm.

WorkSure:

Also allows for NFC scanning if a job is completed for more transparency and easeof reporng to customers and managers.

WorkSmart:

Keep in touch with your workforce, communicate and allocate jobs to your workers.

For more informaon visit

hp://www.soloprotect.com/uk/soluon/mobile_workforce_management/

Mobile Workforce

Management


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Communicate internally

Share information

View users

Search users, tags, or places

Upload images

Organise users by department

Create Geofences

Mapping interface

Tag risk

Mobile WorkforceManagement

Work Safe Work Sure Work Smart


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Your questions about theIdenticom answered


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How does Idencom work?

Idencom is supported by an Alarm Receiving

Centre. Through the discreet press of a buon, an

audio link is established. A qualified member of the

team can listen to your situaon and arrange for

further escalaon as necessary.

Which worker benefits most from an Idencom?All types of workers without direct or close supervi-

sion can benefit from the device. Through the Man

Down funcon, Idencom can detect trips and falls,

while the discreet ID badge design allows you to raise

an alert in cases of abuse or aack without further

aggravang the situaon.

What happens in an emergency?

Aer a Red Alert is raised, the Alarm ReceivingCentre receives audio recording and decides on an

appropriate response given the situaon. Hereby the

fastest level 1 response through the Police can be

guaranteed, where appropriate. Addionally, the

employer and other pre-defined contacts are nofied.

How will I know that someone is listening to my Red

Alert?

When the Red Alert is acvated, the device vibrates

in regular intervals, like a heartbeat. This is discreetand cannot be heard or felt by anyone else. You can

be assured that the Alarm Receiving Centre is

listening to your Red Alert.

How oen do I have to charge it?

To ensure best pracce and baery life, the

Idencom should be charged before every use.

What happens if I get it wet?

The Idencom is not waterproof and should be kept

away from water. Wallets are available to purchase

to protect the device from light rain and splashes.

Are my Amber Alerts listened to?

No, your Amber Alerts are not listened to rounely.

Only in the case of a Red Alert are the Amber Alerts

accessed by the Alarm Receiving Centre to help

locate you.

How oen should I use my device?

To maximise the benefits of the device, you shoulduse the Idencom every working day.

How do I know when to start talking in an Amber

Alert?

The amber LED light indicates when a connecon

to the Alarm Receiving Centre is established and the

recording can start. Therefore, when the light starts

to flash you can start to speak.

What happens if I have a problem?We hope you will not encounter any problems with

your Idencom, but should you come across any

issues, please call our friendly UK-based customer

service team at:

Tel: 0114 399 6000

or email [email protected]


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Who uses SoloProtect solutions?


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Customer Viewpoint“The protecon of staff is paramount, and having experience using the device, we know that it works, and we’ve

always received great customer support from SoloProtect. In the past we have had an incident where a member

of staff has been threatened, we also know that staff can be happy and comfortable with their device and this is

why we have chosen to upgrade and expand our Idencom units.”

Naonal Centre Manager at Hil

“We are delighted that staff can work with the reassurance that if they need help, it can be accessed easily and

efficiently through Idencom.”

Violence & Aggression Manager at NHS Lothian


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Idencom and SoloProtect are registered trademarks owned by SoloProtect Limited.

Idencom has been awarded Secured by Design status.

Secured by Design, SBD and Secured by Design logo are trademarks

of and are solely owned by the Naonal Police Chiefs’ Counci l.

The NSI logo is owned solely by t he Naonal Security Inspectorate.

SoloProtect is a BS8484 Cerfied BSIA Member.

SoloProtect is proud to support the Made In Britain campaign.

SoloProtect is proud to support The Suzy Lamplugh Trust.

Idencom and SoloProtect are registered trademarks owned by SoloProtect Limited.

Idencom has been awarded Secured by Design status.

Secured by Design, SBD and Secured by Design logo are trademarks

of and are solely owned by the Naonal Police Chiefs’ Counci l.

The NSI logo is owned solely by t he Naonal Security Inspectorate.

SoloProtect is a BS8484 Cerfied BSIA Member.

SoloProtect is proud to support the Made In Britain campaign.

SoloProtect is proud to support The Suzy Lamplugh Trust.

SoloProtect Limited

Suzy Lamplugh House

Vantage Park

Sheffield

S9 1RG

United Kingdom

Tel: 0114 399 6000

Email: [email protected]

www.SoloProtect.com/uk

WE MAKE WORKING ALONE SAFER

Solo Protect Brochure Uk Sept 2015

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